NCM Event Conversations feat. Tim Hayden
About this episode
The conversation centers on the NCM event in Kansas City and the tight-knit V20 community behind it, including how David Cain “handpicks the people who are here.” Tim Hayden shares how his team educates clients on data and artificial intelligence, with an eye toward what’s next—agents, quantum computing, solar energy, and even electric cars. The hosts connect that to dealer readiness for AI agents, then zoom out to how partnerships and iterative “brewing” help the industry learn together.
In this special Series NCM Event Conversations we grabbed a few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Tim Hayden.
NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.
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V20
"and pumped up about that. And V20 in the house. We got a lot of V20 members that are out here for this event rightfully."
“V20” here means a specific group of automotive members. It’s basically a club/community name, not something about a particular car.
“V20” is being used here as a named membership group/category for automotive people attending the event. It’s not a car model or a standard automotive term; in this context it functions like a branded community label.
NCM Event Conversations
"and pumped up about that. And V20 in the house. We got a lot of V20 members that are out here for this event rightfully."
This segment is a conversation tied to the “NCM Event Conversations” format, focusing on attendees and how the event community is built. It’s more about the event network and participation than specific vehicle tech.
Z2
"Several people from my cohort, cohort, which is two were the deuce, right? The deuce in V20. [171.7s] Z2. They're here as well."
“Z2” is said like a label, but the transcript doesn’t clearly explain what it means. It could be a car reference or an internal group name.
“Z2” is mentioned as part of the speaker’s group context (“The deuce in V20. Z2.”). Without additional context, it’s unclear whether this refers to a specific car model/trim or another internal membership label.
David Cain
"somebody said yesterday that David Cain is the most trusted guy in automotive. And if he's the most trusted guy in automotive, I think we're seeing that materialized here in terms of who he trusts and wants to be here, right?"
David Cain is mentioned as a well-known, trusted automotive person. The host is saying he personally chooses and invites the right people to events like this.
David Cain is presented as a highly trusted figure in the automotive space, and the speaker describes how he curates who gets invited to the event. The discussion frames him as an influencer/connector whose network shapes participation.
Lexington
"It was traditionally in Lexington. Now that we're having it here in Kansas City, this is your very first one being part of the V20 group."
Lexington is mentioned as the event’s old home location. The speaker is saying the event has moved to a new city.
Lexington is referenced as the event’s traditional location before it moved. In this segment, it’s used to highlight a change in where the automotive gathering is held.
Kansas City
"It was traditionally in Lexington. Now that we're having it here in Kansas City, this is your very first one being part of the V20 group."
Kansas City is where the event is being held this time. The host is contrasting it with the previous usual location.
Kansas City is named as the current host city for the event, replacing the prior traditional location. The speaker uses the move to set up why this attendee’s first time is happening there.
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