{"version":"1.0.0","episode":{"title":"Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]","url":"http://getcarcurious.com/episodes/process-engineering-six-sigma-for-auto-shop-efficiency-and-growth-rr-1057","audioUrl":"https://episodes.captivate.fm/episode/ded7a835-3889-4a50-b31c-7402d0f22e2e.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\nDavid Boyd, Six Sigma Black Belt, emphasizes that defined processes and systems are essential for shop efficiency and growth. Every task follows a process, whether recognized or not, and “rapid toggling” (doing the same job differently each day) leads to chaos.\nKey Insights:\n\n\n \t\nDefine Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.\n\n \t\nUse DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”\n\n \t\nApply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).\n\n \t\nLink KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.\n\n \t\nCommit to Continuous Improvement: It’s a loop, not a one-time fix.\n\n \t\nFor MSOs: Scaling requires standardized systems and local accountability.\n\n\nThe payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth.\nDavid Boyd, https://www.callinbound.com/\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\n\n \tFollow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n \tJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n \tJoin Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n \tSubscribe on YouTube: https://www.youtube.com/carmcapriotto\n \tFollow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n \tFollow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n \tFollow on Twitter: https://twitter.com/RResultsBiz\n \tVisit the Website: "},"annotations":[{"startTime":894.5,"endTime":897.5,"type":"car","title":"Dodge Charger","url":"/cars/dodge/charger","image":"https://upload.wikimedia.org/wikipedia/commons/8/8f/1970_Dodge_Charger_R-T_Hirschaid_22-20220709-RM-120204.jpg","quote":"at the start of that story, which is with the charger at every station, why? Why is that piece of equip...","canonicalId":"car:dodge:charger","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Ermell (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/process-engineering-six-sigma-for-auto-shop-efficiency-and-growth-rr-1057/transcript.vtt","type":"text/vtt"}]}