{"version":"1.0.0","episode":{"title":"Radical Ownership in the Auto Repair Shop [E251]","url":"http://getcarcurious.com/episodes/radical-ownership-in-the-auto-repair-shop-e251","audioUrl":"https://episodes.captivate.fm/episode/58a2012a-c1ef-4256-8a1f-d59da8f66b63.mp3","description":"📌 Show NotesEpisode 251 – Radical Ownership in the Auto Repair ShopIn this episode, Coach Chris Cotton breaks down the concept of radical ownership and how it transforms culture, accountability, and performance in independent repair shops.Topics Covered:The difference between blame and ownershipApplying Extreme Ownership principles to shop operationsSystems vs individualsOwnership and scalabilityTactical steps to build a culture of accountabilitySponsor:Shop Marketing Pros – Helping independent repair shops build predictable growth.​When something goes wrong in your shop… who owns it?In Episode 251 of The Weekly Blitz, Coach Chris Cotton dives into radical ownership and how embracing full responsibility transforms leadership, culture, and performance inside an auto repair shop.Blame limits growth.Ownership unlocks it.If you’re serious about building a high-performance team and scalable business, this episode is a must-listen.The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size."},"annotations":[{"startTime":20.0,"endTime":28.1,"type":"concept","title":"who's at fault","url":"/glossary/who-s-at-fault","quote":"Hey everybody, let me ask you something uncomfortable. When something goes wrong in your shop, who's at fault? Tech, the advisor, the parts vendor, the customer, the economy...","canonicalId":"concept:who-s-at-fault","priority":0.9,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The episode sets up a common shop dynamic: when something goes wrong, blame can shift among techs, advisors, parts vendors, customers, and external factors. The “radical ownership” approach reframes this by emphasizing responsibility and control rather than fault-finding.","simplifiedExplanation":"The host is asking a tough question: when there’s a problem at the shop, who should be blamed? The point is to move away from blame and toward taking charge of the solution."}},{"startTime":32.1,"endTime":40.5,"type":"concept","title":"radical ownership","url":"/glossary/radical-ownership","quote":"...because today we're talking about radical ownership and radical ownership says something most shop owners don't want to hear. If it happens in your building, it's yours. Not to blame yourself, but to own it.","canonicalId":"concept:radical-ownership","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Radical ownership” is a leadership mindset where you take full responsibility for outcomes in your domain. In an auto repair shop context, it means if something goes wrong inside your operation, you focus on controlling the fix and preventing repeats rather than pointing fingers.","simplifiedExplanation":"It’s a way of thinking where you don’t just blame other people. If something goes wrong in your shop, you treat it as your responsibility to fix and improve."}},{"startTime":57.9,"endTime":62.1,"type":"company","title":"Jaco Willink","url":"/glossary/jaco-willink","quote":"The concept of radical ownership was popularized by Jaco Willink in his book, Extreme Ownership. And here's the premise, it's super simple.","canonicalId":"company:jaco-willink","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Jocko Willink (spelled “Jaco Willink” in the transcript) is the author commonly credited with popularizing the “Extreme Ownership” leadership philosophy. The episode attributes the “radical ownership” concept to his work.","simplifiedExplanation":"This is the author the host credits for the “take responsibility” leadership idea. The podcast is using his book as the foundation for the discussion."}},{"startTime":57.9,"endTime":64.2,"type":"concept","title":"Extreme Ownership","url":"/glossary/extreme-ownership","quote":"The concept of radical ownership was popularized by Jaco Willink in his book, Extreme Ownership. And here's the premise, it's super simple.","canonicalId":"concept:extreme-ownership","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Extreme Ownership” is a leadership book associated with Jocko Willink that argues leaders should take responsibility for everything in their sphere. The episode uses it as the origin of the “radical ownership” framing for shop owners.","simplifiedExplanation":"This is a leadership book that teaches leaders to take responsibility for what happens around them. The podcast is using that idea to talk about how shop owners should respond when problems happen."}},{"startTime":72.8,"endTime":80.4,"type":"concept","title":"ownership isn't about blame, ownership is about control","url":"/glossary/ownership-isn-t-about-blame-ownership-is-about-control","quote":"Now I'm talking to you as the owner... So now before you think this is about self-beating and guilt, that's not. Ownership isn't about blame, ownership is about control.","canonicalId":"concept:ownership-isn-t-about-blame-ownership-is-about-control","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This is the key behavioral distinction the host makes: ownership is not self-punishment, it’s a shift to actionable control. In a repair shop, that means focusing on processes, communication, and corrective actions that prevent recurrence.","simplifiedExplanation":"The host is saying ownership doesn’t mean “feel guilty.” It means you focus on what you can do to fix the situation and prevent it from happening again."}},{"startTime":96.1,"endTime":99.3,"type":"term","title":"follow up","url":"/glossary/follow-up","quote":"[96.1s] Maybe an advisor drops the ball on follow up.\n[99.3s] You can say, hey, they're lazy or have I trained and inspected properly?","canonicalId":"term:follow-up","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Follow up” in a repair shop usually refers to checking that the customer was contacted, approvals were received, parts are ordered/arrive, and the vehicle is re-inspected or tested after work is completed. Missed follow-up can lead to repeat visits, comebacks, and customer dissatisfaction.","simplifiedExplanation":"Follow-up means making sure the next steps actually happen—like confirming you got the okay to do the work and checking in after repairs. If it’s skipped, problems can slip through."}},{"startTime":96.1,"endTime":99.3,"type":"term","title":"advisor","url":"/glossary/advisor","quote":"[96.1s] Maybe an advisor drops the ball on follow up.\n[99.3s] You can say, hey, they're lazy or have I trained and inspected properly?","canonicalId":"term:advisor","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In many auto repair shops, an “advisor” is the service writer/estimator who interfaces with the customer, writes the repair order, explains findings, and coordinates approvals and follow-ups. When the advisor “drops the ball,” it often means missed communication, incomplete documentation, or failure to confirm next steps.","simplifiedExplanation":"An advisor is the person at the shop who talks to you, writes up the work, and keeps things moving. If they miss follow-up, it can cause delays or missed approvals."}},{"startTime":99.3,"endTime":103.6,"type":"term","title":"trained and inspected properly","url":"/glossary/trained-and-inspected-properly","quote":"[99.3s] You can say, hey, they're lazy or have I trained and inspected properly?\n[103.6s] You know, car count is down.","canonicalId":"term:trained-and-inspected-properly","priority":0.5,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This highlights two key shop controls: training (ensuring technicians know diagnostic and repair procedures) and inspection (verifying work quality and confirming the issue is truly resolved). Proper inspection typically includes documented checks and verification steps to prevent comebacks.","simplifiedExplanation":"They’re talking about making sure techs are taught the right way to diagnose and fix problems, and that the work gets checked properly before the car leaves. That reduces repeat issues."}},{"startTime":103.6,"endTime":108.2,"type":"concept","title":"car count is down","url":"/glossary/car-count-is-down","quote":"[103.6s] You know, car count is down.\n[104.9s] You can say the market is soft, or what are we doing about it?","canonicalId":"concept:car-count-is-down","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Car count is down” refers to reduced shop volume—fewer incoming repair orders. In a soft market, shops may need to adjust staffing, marketing, and process efficiency to maintain profitability while still delivering quality.","simplifiedExplanation":"It means fewer cars are coming into the shop for repairs. When that happens, the shop often has to work harder to keep customers and manage costs."}},{"startTime":104.9,"endTime":108.2,"type":"concept","title":"market is soft","url":"/glossary/market-is-soft","quote":"[104.9s] You can say the market is soft, or what are we doing about it?\n[108.2s] Radical ownership shifts the question from who screwed up to what system failed.","canonicalId":"concept:market-is-soft","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “soft market” typically means lower consumer demand and more price sensitivity, which can reduce repair frequency and increase negotiation over estimates. Shops often respond by tightening processes, improving communication, and focusing on value and transparency rather than cutting corners.","simplifiedExplanation":"A “soft market” means people are spending less and may be more hesitant about paying for repairs. Shops have to adapt by communicating better and managing how they sell and schedule work."}},{"startTime":108.2,"endTime":113.2,"type":"concept","title":"system failed","url":"/glossary/system-failed","quote":"[108.2s] Radical ownership shifts the question from who screwed up to what system failed.\n[113.2s] And if there's no system, then guess what?","canonicalId":"concept:system-failed","priority":0.9,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The phrase points to root-cause thinking: when a repair process breaks down, the cause is often in workflow, documentation, inspection steps, or follow-up procedures—not just technician performance. For shops, this usually means auditing checklists, appointment/RO (repair order) handling, and quality control steps.","simplifiedExplanation":"They’re saying the problem might be the shop’s process, like how work orders are handled or how follow-ups are done—not just the person who worked on the car."}},{"startTime":166.9,"endTime":169.9,"type":"concept","title":"control creates progress","quote":"“Elite operators ask, what can I control? Because control creates progress.”","canonicalId":"concept:control-creates-progress","priority":0.5,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The phrase emphasizes focusing on controllable inputs—like processes, communication, and marketing execution—rather than external variables. In shop operations, this mindset supports continuous improvement through repeatable actions.","simplifiedExplanation":"It’s saying you move forward by focusing on what you can influence. In a shop, that usually means improving your processes instead of blaming outside factors."}},{"startTime":177.0,"endTime":180.8,"type":"concept","title":"algorithm","url":"/glossary/algorithm","quote":"“If your marketing isn't producing consistent car count, you can either blame the algorithm or you can own the strategy.”","canonicalId":"concept:algorithm","priority":0.5,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Here, “algorithm” refers to how online platforms (like search or social media) decide which ads or listings get shown. The episode argues that shop owners should focus on controllable strategy rather than attributing results solely to platform behavior.","simplifiedExplanation":"They mean the rules behind online advertising and search that decide what people see. The takeaway is: don’t just blame those rules—use a strategy you can control."}},{"startTime":177.0,"endTime":180.8,"type":"concept","title":"consistent car count","url":"/glossary/consistent-car-count","quote":"“If your marketing isn't producing consistent car count, you can either blame the algorithm or you can own the strategy.”","canonicalId":"concept:consistent-car-count","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Car count” is shorthand for the number of vehicles the shop brings in over time. Consistency matters because it stabilizes staffing, scheduling, parts ordering, and cash flow.","simplifiedExplanation":"Car count just means how many cars the shop is getting. When it’s consistent, it’s easier to plan staffing and repairs instead of constantly scrambling."}},{"startTime":183.8,"endTime":189.7,"type":"company","title":"Shop Marketing Pros","url":"/glossary/shop-marketing-pros","quote":"“Our friends at Shop Marketing Pros specialize in helping independent repair shops build predictable marketing systems.”","canonicalId":"company:shop-marketing-pros","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Shop Marketing Pros is referenced as a company that helps independent auto repair shops create predictable marketing systems. The key idea is using structured marketing processes rather than relying on random tactics or hope.","simplifiedExplanation":"They’re a marketing service for independent auto repair shops. The point is to set up marketing in a planned, repeatable way instead of trying random things."}},{"startTime":183.8,"endTime":189.7,"type":"concept","title":"predictable marketing systems","url":"/glossary/predictable-marketing-systems","quote":"“Shop Marketing Pros specialize in helping independent repair shops build predictable marketing systems.”","canonicalId":"concept:predictable-marketing-systems","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Predictable marketing systems are structured campaigns and tracking processes designed to consistently generate leads and “car count” for a repair shop. The episode frames this as a strategy owners can own, rather than blaming performance on algorithms.","simplifiedExplanation":"This means setting up marketing so you can reliably get customers. Instead of hoping things work out, you use a plan and measure results."}},{"startTime":203.0,"endTime":225.0,"type":"concept","title":"ownership versus micro management","url":"/glossary/ownership-versus-micro-management","quote":"“Let's talk ownership versus micro management just a minute… Radical ownership does not mean… hovering over every estimate.”","canonicalId":"concept:ownership-versus-micro-management","priority":0.9,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The episode contrasts “ownership” (setting direction, building systems, delegating) with “micro management” (closely supervising every small decision). For a repair shop, this distinction affects how efficiently estimates, approvals, and work are handled.","simplifiedExplanation":"They’re saying good owners don’t need to watch every tiny step. Instead, they set up the shop so people can do their jobs well without constant supervision."}},{"startTime":211.6,"endTime":214.9,"type":"concept","title":"estimate","url":"/glossary/estimate","quote":"“And it doesn't mean hovering over every estimate. Doesn't mean approving every old change.”","canonicalId":"concept:estimate","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In an auto repair shop, an estimate is the written (or documented) price and scope of work proposed to the customer. The way owners handle estimates—whether they review them strategically or micromanage—can strongly influence customer trust and shop throughput."}},{"startTime":217.9,"endTime":221.1,"type":"concept","title":"delegating","url":"/glossary/delegating","quote":"“Doesn't mean never delegating. All of those things are insecure items for insecure owners.”","canonicalId":"concept:delegating","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Delegating means assigning tasks and decision-making within clear boundaries rather than personally handling everything. In a repair shop, effective delegation helps scale operations while maintaining quality and consistent customer communication.","simplifiedExplanation":"Delegating means you give tasks to the right people instead of doing everything yourself. It helps the shop run better without you being involved in every detail."}},{"startTime":225.0,"endTime":225.0,"type":"concept","title":"build systems","url":"/glossary/build-systems","quote":"“Ownership means you build systems.”","canonicalId":"concept:build-systems","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Build systems” refers to creating repeatable processes for marketing, estimating, approvals, and repair workflow. For independent shops, systems reduce guesswork and help produce consistent results even when staff or customer volume changes.","simplifiedExplanation":"Building systems means setting up repeatable steps so the shop doesn’t rely on guesswork. When you have a system, things are more consistent and easier to manage."}},{"startTime":227.7,"endTime":231.0,"type":"concept","title":"inspect what you expect","url":"/glossary/inspect-what-you-expect","quote":"You inspect what you expect. You measure outcomes. And when something breaks, you don't look for someone to blame.","canonicalId":"concept:inspect-what-you-expect","priority":0.9,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Inspect what you expect” is a quality-control mindset: if you believe a system should be in a certain condition, you verify it with an inspection rather than assuming. In repair shops, this reduces comebacks by catching issues before delivery.","simplifiedExplanation":"This means you don’t just assume the car is fine—you check it. The goal is to find problems early instead of after the customer complains."}},{"startTime":229.5,"endTime":234.4,"type":"concept","title":"measure outcomes","url":"/glossary/measure-outcomes","quote":"You measure outcomes. And when something breaks, you don't look for someone to blame. You look for something to fix, something to fix.","canonicalId":"concept:measure-outcomes","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Measure outcomes” refers to tracking results (like repair quality, turnaround time, and comeback rates) to confirm whether process changes are working. For auto repair, it turns “we think it’s better” into data-driven improvement.","simplifiedExplanation":"This means you track what actually happens after repairs. Instead of guessing, you use results to see if your changes are improving the shop."}},{"startTime":244.9,"endTime":247.7,"type":"concept","title":"torque spec","url":"/glossary/torque-spec","quote":"The tech says, I miss that torque spec. That's on me. The advisor says, I didn't follow up.","canonicalId":"concept:torque-spec","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “torque spec” is the manufacturer’s specified tightening force for a fastener (like a lug nut, brake component bolt, or engine fastener). Using the correct torque helps prevent issues like loose parts, stripped threads, or component damage."}},{"startTime":272.2,"endTime":287.2,"type":"concept","title":"scaling the business","url":"/glossary/scaling-the-business","quote":"So when we talk about radical ownership and scaling the business, here's where things get interesting. If you want multiple locations, if you want managers, if you want enterprise value, if you want to design to sell all things that we've been talking about,","canonicalId":"concept:scaling-the-business","priority":0.9,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Scaling the business” means growing beyond a single location or small team into multiple shops with consistent standards. In auto repair, scaling requires repeatable processes, training, and accountability so quality doesn’t drop as headcount increases.","simplifiedExplanation":"Scaling the business means growing the shop—more people, more locations, more customers—without losing quality. It takes clear rules and training so everyone does things the same way."}},{"startTime":287.2,"endTime":289.46,"type":"concept","title":"cannot scale blame","url":"/glossary/cannot-scale-blame","quote":"If you want to design to sell all things that we've been talking about, you cannot scale blame.","canonicalId":"concept:cannot-scale-blame","priority":0.9,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Cannot scale blame” highlights that blaming individuals doesn’t work when a business grows. As shops add managers and locations, blame creates fear and hides problems, while accountability and process improvement are what keep quality consistent.","simplifiedExplanation":"When a company gets bigger, blaming people doesn’t fix the problem—it often makes things worse. The better approach is to take responsibility and improve the process so quality stays consistent."}},{"startTime":294.4,"endTime":298.1,"type":"concept","title":"outcomes blame stops improvement","url":"/glossary/outcomes-blame-stops-improvement","quote":"You can only scale ownership because systems only improve when leaders own outcomes blame stops improvement. Ownership accelerates it.","canonicalId":"concept:outcomes-blame-stops-improvement","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The idea here is that blaming people or external factors prevents learning and process improvement. For repair shops, focusing on outcomes and root causes (rather than excuses) is what drives better diagnostics, fewer comebacks, and more consistent quality.","simplifiedExplanation":"If you keep blaming instead of fixing, nothing gets better. A good shop looks at what happened and figures out how to prevent it from happening again."}},{"startTime":303.4,"endTime":308.9,"type":"concept","title":"recurring issues","url":"/glossary/recurring-issues","quote":"When a mistake happens, say I own that audit your top three recurring issues, build or refine the system behind each, remove vague expectations, create feedback loops, track KPIs weekly.","canonicalId":"concept:recurring-issues","priority":0.5,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Recurring issues” are repeat failure modes or customer complaints that show up again and again. In auto repair, identifying the top recurring issues is a key step toward reducing comebacks by improving inspection routines, parts selection, and repair procedures.","simplifiedExplanation":"Recurring issues are problems that keep happening repeatedly. In a car shop, it usually means the shop should figure out why the same kind of repair keeps needing to be redone."}},{"startTime":314.5,"endTime":317.1,"type":"term","title":"KPIs","url":"/glossary/kpis","quote":"...create feedback loops, track KPIs weekly. And here's the big one.","canonicalId":"term:kpis","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"KPIs (Key Performance Indicators) are measurable targets used to track performance over time. In a repair shop, KPIs might include turnaround time, comeback rate, estimate-to-repair conversion, and technician productivity.","simplifiedExplanation":"KPIs are numbers you track to see how well the shop is doing. They help you spot problems early—like repairs that keep coming back or slow turnaround times."}},{"startTime":314.5,"endTime":317.1,"type":"concept","title":"feedback loops","url":"/glossary/feedback-loops","quote":"...remove vague expectations, create feedback loops, track KPIs weekly. And here's the big one.","canonicalId":"concept:feedback-loops","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A feedback loop is a process where results are measured and then used to adjust how work is done. For auto repair shops, this can mean reviewing comebacks, estimating accuracy, and repair quality metrics so procedures get tightened over time.","simplifiedExplanation":"A feedback loop is how you learn from what happened and then change your process. In a car shop, it could mean looking at repeat problems and updating how repairs are done so they don’t keep coming back."}},{"startTime":325.2,"endTime":330.5,"type":"concept","title":"COVID excuse","url":"/glossary/covid-excuse","quote":"It disarms tension instantly. Like the COVID excuse. And I think I ran it on this a couple of weeks ago.","canonicalId":"concept:covid-excuse","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “COVID excuse” is an example of using a past external event as a blanket reason for current problems. In shop operations, this is a caution against attributing ongoing quality or cleanliness issues to external circumstances instead of addressing current process gaps.","simplifiedExplanation":"They’re calling out the habit of blaming COVID for problems that are still happening. The point is to stop making excuses and fix what’s actually going wrong right now in the shop."}}],"speakers":[{"id":"s1","name":"Chris Cotton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/radical-ownership-in-the-auto-repair-shop-e251/transcript.vtt","type":"text/vtt"}]}