{"version":"1.0.0","episode":{"title":"Remote Support Revolutionizing Auto Repairs: Insights from Kevin Fitzpatrick, OPUS IVS","url":"http://getcarcurious.com/episodes/remote-support-revolutionizing-auto-repairs-insights-from-kevin-fitzpatrick-opus-ivs","audioUrl":"https://pdcn.co/e/www.buzzsprout.com/246908/episodes/13317150-remote-support-revolutionizing-auto-repairs-insights-from-kevin-fitzpatrick-opus-ivs.mp3","description":"The future of automotive repair is here!  Join us with our guest, Kevin Fitzpatrick, Vice President of Operations at Opus IVS. Kevin fills us in on the power of remote support provided by Opus IVS to collision and mechanical shops, extending from essential pre and post-scanning to advanced technical assistance. We talk about the aspect of calibration, particularly after windshield replacements, and how Opus IVS helps shops navigate the complex technology of today's vehicles, ensuring everything is functioning correctly post-repair.We learn how Opus IVS stands out in the market by providing not just remote support to automotive technicians but also helping to control costs. Kevin shares about the impressive Drive Pro device that transmits data to the company's call centers, allowing for effective troubleshooting before any hefty repair work. We discuss the 4G cellular capabilities, and utilization of the ZOOM platform to improve repairs. In our Automotive News Headlines Feature, we have the latest automotive headlines, including Carvana's second-quarter results, and Tesla entering the auto loan space. All this and more on the this episode of In Wheel Time Car Talk!Be sure to subscribe for more In Wheel Time Car Talk!---- ----- Want more In Wheel Time car talk any time? In Wheel Time is now available on Audacy! Just go to Audacy.com/InWheelTime where ever you are.----- -----Be sure to subscribe on your favorite podcast provider for the next episode of In Wheel Time Podcast and check out our live multiplatform broadcast every Saturday, 10a - 12nCT simulcasting on Audacy, YouTube, Facebook, Twitter, Twitch and InWheelTime.com.In Wheel Time Podcast can be heard on you mobile device from providers such as:Apple Podcasts, Amazon Music Podcast, Spotify, SiriusXM Podcast, iHeartRadio podcast, TuneIn + Alexa, Podcast Addict, Castro, Castbox, YouTube Podcast and more on your mobile device.Follow InWheelTime.com for the latest updates!Twitter: https://twitter.com/InWheelTimeInstagram: https://www.instagram.com/inwheeltime/https://www.youtube.com/inwheeltimehttps://www.Facebook.com/InWheelTimeFor more information about In Wheel Time Podcast, email us at info@inwheeltime.com"},"annotations":[{"startTime":681.207,"endTime":688.428,"type":"car","title":"Jaguar Fpace","url":"/cars/jaguar/f-pace","image":"https://upload.wikimedia.org/wikipedia/commons/c/c4/2017_Jaguar_F-Pace_%26_2018_Toyota_RAV4.jpg","quote":"So I work at a Goober Lube and I call into your operation. Let's say I'm working on a Jaguar F-Pace with a DGC code. How do I get routed to the correct operator in your operation?","canonicalId":"car:jaguar:f-pace","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"DestinationFearFan (CC BY-SA 4.0)"}},{"startTime":1076.827,"endTime":1085.906,"type":"car","title":"Dodge Charger","url":"/cars/dodge/charger","image":"https://upload.wikimedia.org/wikipedia/commons/5/54/1966_Dodge_Charger%2C_front_right%2C_09-27-2025.jpg","quote":"...reat. As well as put the vehicle on a flat charge charger, not a cycling charger that's up and down and on ...","canonicalId":"car:dodge:charger","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"In Wheel Time Podcast | Automotive talk with Don Armstrong","role":"host"},{"id":"s2","name":"Michael Marrs","role":"host"},{"id":"s3","name":"Jeff Dziekan","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/remote-support-revolutionizing-auto-repairs-insights-from-kevin-fitzpatrick-opus-ivs/transcript.vtt","type":"text/vtt"}]}