{"version":"1.0.0","episode":{"title":"Robb on December Predictions, Scroggins on Developing Service Talent | Daily Dealer Live","url":"http://getcarcurious.com/episodes/robb-on-december-predictions-scroggins-on-developing-service-talent-daily-dealer-live-a5c0c1fd-d5cb-4580-bd30-529bc8911437","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR1751067765.mp3","description":"Today's show features: \n\n\n\nJeremy Robb, Chief Economist at Cox Automotive\n\n\n\nDerek Scroggins, Parts and Service Director at Pilson Automotive and Power Sports\n\n\n\nThis episode is brought to you by: \n\n\n\nCars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight true value and help shoppers make confident buying decisions. Cars.com is the flagship offering from Cars Commerce, an audience-driven technology company simplifying everything about buying and selling cars. Learn more at https://www.carscommerce.inc/marketplace.\n\n\n\nCDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠\n\nInstagram ➤⁠⁠⁠⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com"},"annotations":[{"startTime":109.1,"endTime":109.5,"type":"company","title":"Bosch","url":"/glossary/bosch","quote":"Industry groups and suppliers, including Nissan, Bosch and Germany's VDA, continue warning that the dispute still threatens chip availability...","canonicalId":"company:bosch","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Bosch is a global engineering and technology company that supplies automotive components, including sensors, braking systems, and electronic control units. They play a crucial role in the automotive supply chain.","simplifiedExplanation":"Bosch is a big company that makes parts and technology for cars. They help improve how cars work and are safe to drive."}},{"startTime":109.1,"endTime":109.5,"type":"company","title":"Nissan","url":"/glossary/nissan","quote":"Industry groups and suppliers, including Nissan, Bosch and Germany's VDA, continue warning that the dispute still threatens chip availability...","canonicalId":"company:nissan","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Nissan is a major Japanese automotive manufacturer known for producing a wide range of vehicles, including electric cars like the Nissan Leaf. The company has been involved in various partnerships and collaborations within the automotive industry.","simplifiedExplanation":"Nissan is a well-known car company from Japan that makes many types of vehicles, including cars and trucks. They are also known for their electric cars."}},{"startTime":114.7,"endTime":115.1,"type":"concept","title":"chip availability","url":"/glossary/chip-availability","quote":"Industry groups and suppliers, including Nissan, Bosch and Germany's VDA, continue warning that the dispute still threatens chip availability...","canonicalId":"concept:chip-availability","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chip availability refers to the supply of semiconductor chips that are essential for modern vehicles. These chips control various functions in cars, from engine management to infotainment systems. Disruptions in their supply can significantly impact vehicle production.","simplifiedExplanation":"Chip availability means how many computer chips are available for making cars. These chips are important because they help control many features in modern vehicles."}},{"startTime":215.28,"endTime":223.36,"type":"car","title":"Ford Escape","url":"/cars/ford/escape","image":"https://upload.wikimedia.org/wikipedia/commons/6/69/FORD_ESCAPE_%28CX482%29_China.jpg","quote":"...t up today, Ford is reissuing a recall for 20,558 escape and Lincoln Corsair plug-in hybrids because the s...","canonicalId":"car:ford:escape","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":215.28,"endTime":223.36,"type":"car","title":"Lincoln Corsair","url":"/cars/lincoln/corsair","image":"https://upload.wikimedia.org/wikipedia/commons/6/6e/LINCOLN_CORSAIR_China.jpg","quote":"Next up today, Ford is reissuing a recall for 20,558 Escape and Lincoln Corsair plug-in hybrids because the software fix meant to prevent battery fires, well, isn't doing its job.","canonicalId":"car:lincoln:corsair","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Lincoln Corsair is a luxury compact SUV that shares a platform with the Ford Escape. 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In the automotive context, it often involves repairs or software updates to address safety concerns.","simplifiedExplanation":"A recall is when a car company asks owners to bring their cars back to fix problems that could be dangerous. This can include fixing parts or updating software."}},{"startTime":223.4,"endTime":230.2,"type":"term","title":"battery fires","url":"/glossary/battery-fires","quote":"The software fix meant to prevent battery fires, well, isn't doing its job. So the recall is being recalled.","canonicalId":"term:battery-fires","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Battery fires in electric and hybrid vehicles can occur due to manufacturing defects or software issues that fail to manage battery safety. This is a significant concern for manufacturers and consumers alike.","simplifiedExplanation":"Battery fires happen when the batteries in electric or hybrid cars catch fire, often due to problems in how they're made or how the car's software controls them. It's a serious safety issue."}},{"startTime":283.2,"endTime":290.72,"type":"car","title":"Jeep Recon","url":"/cars/jeep/recon","image":"https://upload.wikimedia.org/wikipedia/commons/d/d4/1945%2807%29_Jake_Lee_in_his_Jeep_Slow-n-Steady_644th_TD_Bn%2C_Recon_Company.jpg","quote":"...g themselves pulling apart the interior of a Jeep recon at the LA auto show, calling the stunt, quote, de...","canonicalId":"car:jeep:recon","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Jeep Recon is an all-electric SUV designed for off-road adventures, showcasing Jeep's commitment to sustainability while maintaining its rugged heritage. It is significant as it represents the brand's transition towards electrification, appealing to both traditional Jeep enthusiasts and environmentally conscious consumers.","simplifiedExplanation":"The Jeep Recon is a new electric SUV made for people who love off-roading. It's important because it shows that Jeep is moving towards using electric power while still keeping the tough, adventurous spirit of their vehicles.","imageAttribution":"Wikib101hermann (CC BY-SA 4.0)"}},{"startTime":290.7,"endTime":295.0,"type":"term","title":"build quality","url":"/glossary/build-quality","quote":"...the creators known as the middle lane roasted the recon's build quality in a clip...","canonicalId":"term:build-quality","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Build quality refers to the overall construction and materials used in a vehicle, impacting its durability, reliability, and perceived value. High build quality typically results in fewer issues and a better driving experience.","simplifiedExplanation":"Build quality is about how well a car is made. It includes the materials used and how everything fits together, which affects how long the car lasts and how nice it feels to drive."}},{"startTime":290.7,"endTime":295.0,"type":"term","title":"panel gaps","url":"/glossary/panel-gaps","quote":"...pointing to panel gaps and loose interior pieces while arguing the SUV isn't worth its $65,000 price tag.","canonicalId":"term:panel-gaps","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Panel gaps refer to the spaces between body panels on a vehicle. Proper alignment and minimal gaps are crucial for both aesthetics and aerodynamics, as well as preventing water and dirt ingress.","simplifiedExplanation":"Panel gaps are the spaces between different parts of a car's body. If these gaps are too big or uneven, it can make the car look poorly made and might lead to problems like water leaking inside."}},{"startTime":302.2,"endTime":307.5,"type":"term","title":"$65,000 price tag","quote":"...while arguing the SUV isn't worth its $65,000 price tag. Stellanus says the whole thing is being taken out of context.","canonicalId":"term:65-000-price-tag","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The price tag of $65,000 refers to the manufacturer's suggested retail price (MSRP) for the Jeep Recon, which is a significant investment for a consumer vehicle. Understanding MSRP helps buyers gauge the value and compare it against competitors.","simplifiedExplanation":"The $65,000 price tag is how much the Jeep Recon is expected to cost. Knowing the price helps people decide if it's worth buying compared to other cars."}},{"startTime":812.56,"endTime":822.1,"type":"term","title":"consumer price inflation index","url":"/glossary/consumer-price-inflation-index","quote":"the consumer price inflation index, it's averaged up 5% every year for the past five years. So even though we've seen it slow down, it's still in consumers minds, it's been very significant.","canonicalId":"term:consumer-price-inflation-index","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The consumer price inflation index measures the average change over time in the prices paid by consumers for goods and services, including automotive parts and services. It reflects how inflation affects purchasing power and costs in the economy.","simplifiedExplanation":"The consumer price inflation index shows how much prices for things we buy, like car parts and services, have gone up over time. It helps us understand how inflation affects our money."}},{"startTime":843.4,"endTime":859.0,"type":"term","title":"maintenance and repair cost","url":"/glossary/maintenance-and-repair-cost","quote":"the maintenance and repair cost, you can see how high that line has gone and especially over the past six months or so, it's gone a lot higher, it's averaging up 8.7% every year for the last five years.","canonicalId":"term:maintenance-and-repair-cost","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Maintenance and repair costs refer to the expenses associated with keeping a vehicle in good working condition, including routine services, parts replacement, and labor. These costs have been rising significantly, impacting car ownership expenses.","simplifiedExplanation":"Maintenance and repair costs are the money you spend to keep your car running well, like oil changes or fixing broken parts. These costs have been going up a lot recently."}},{"startTime":864.5,"endTime":872.96,"type":"term","title":"EVs","url":"/glossary/ev","quote":"we know about sensors, EVs,","canonicalId":"term:ev","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"EVs, or electric vehicles, are cars that are powered entirely by electricity rather than traditional gasoline or diesel engines. They often have different maintenance needs and cost structures compared to conventional vehicles.","simplifiedExplanation":"EVs, or electric vehicles, are cars that run on electricity instead of gas. They can have different costs for maintenance and repairs compared to regular cars."}},{"startTime":1130.16,"endTime":1134.72,"type":"car","title":"Saturn Outlook","url":"/cars/saturn/outlook","image":"https://upload.wikimedia.org/wikipedia/commons/d/d7/%2708_Saturn_Outlook_%28Montreal%29.JPG","quote":"...to have the best, most up-to-date information and outlook out there and provide it to everybody to use to m...","canonicalId":"car:saturn:outlook","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Saturn Outlook was a mid-size crossover SUV produced from 2006 to 2010, notable for its spacious interior and family-friendly features. It was one of the first vehicles in the Saturn lineup to offer three rows of seating, making it a popular choice for larger families.","simplifiedExplanation":"The Saturn Outlook is a big family car that was made a few years ago, known for having a lot of space inside. It’s good for families because it can fit many people and their stuff.","imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":1747.1,"endTime":1754.3,"type":"term","title":"EV prices","url":"/glossary/ev-prices","quote":"Well, yeah, I guess one thing I see that that I mean it's it's gone to the wayside a little bit. But you know, EV prices are actually holding in there, you know, interesting.","canonicalId":"term:ev-prices","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"EV prices refer to the market prices of electric vehicles, which can fluctuate based on demand, incentives, and market conditions. Used EV prices, in particular, can be influenced by factors like tax credits and the overall supply of electric vehicles.","simplifiedExplanation":"EV prices are the costs of electric cars. These prices can change based on how many people want to buy them and any government discounts available."}},{"startTime":1761.2,"endTime":1767.6,"type":"term","title":"tax credit","url":"/glossary/tax-credit","quote":"I think a lot of EV prices were advertised, whether a consumer would get it or not without that $4,000 tax credit in it.","canonicalId":"term:tax-credit","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A tax credit is a financial incentive provided by the government that reduces the amount of tax owed by a taxpayer. In the context of electric vehicles, tax credits can significantly lower the effective purchase price, encouraging consumers to buy EVs.","simplifiedExplanation":"A tax credit is money you can subtract from the taxes you owe. For electric cars, it means you can pay less tax if you buy one, making it cheaper for you."}},{"startTime":2831.3,"endTime":2833.3,"type":"term","title":"CRM","url":"/glossary/crm","quote":"...what's in our CRM, CDK and like speed and, you know, dealer socket and spike...","canonicalId":"term:crm","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CRM stands for Customer Relationship Management, which is a technology for managing a company's relationships and interactions with potential customers and clients. It helps businesses streamline processes, improve profitability, and enhance customer satisfaction.","simplifiedExplanation":"CRM means Customer Relationship Management. It's a system that helps businesses keep track of their customers and improve their interactions with them."}},{"startTime":2848.1,"endTime":2850.1,"type":"term","title":"AI technology","url":"/glossary/ai-technology","quote":"...we all have been jumping into the AI technology. So we've been really big on creating AI lists for companies...","canonicalId":"term:ai-technology","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"AI technology refers to artificial intelligence systems that can perform tasks that typically require human intelligence, such as data analysis, pattern recognition, and decision-making. In the automotive industry, AI can be used for customer outreach, inventory management, and predictive maintenance.","simplifiedExplanation":"AI technology means using computers to do tasks that usually need human thinking, like analyzing data or making decisions. In cars, it can help with things like customer service and managing parts."}},{"startTime":2857.3,"endTime":2859.3,"type":"term","title":"fleet service","url":"/glossary/fleet-service","quote":"...picking up the fleet service business, you know, for service and even power sports...","canonicalId":"term:fleet-service","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Fleet service refers to the management and maintenance of a group of vehicles owned or leased by a business or organization. This can include regular maintenance, repairs, and servicing to ensure the vehicles operate efficiently and safely.","simplifiedExplanation":"Fleet service means taking care of a group of vehicles that a company owns. This includes fixing them and making sure they are running well."}},{"startTime":2874.32,"endTime":2880.08,"type":"car","title":"Ford F150S","url":"/cars/ford/f-150","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/2022_Ford_F-150_Lightning_Rear.jpg","quote":"...maybe is looking for somebody to service all their F-150s, right? So when you say AI lists...","canonicalId":"car:ford:f-150","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Ford F-150 is a full-size pickup truck known for its durability, versatility, and strong performance. It is one of the best-selling vehicles in the United States and is often used for both work and personal purposes.","simplifiedExplanation":"The F-150 is a popular pickup truck made by Ford. It's known for being tough and is used for many different jobs and activities.","imageAttribution":"UltraTech66 (CC BY-SA 4.0)"}},{"startTime":2954.08,"endTime":2958.4,"type":"car","title":"Hindustan Ambassador","url":"/cars/hindustan/ambassador","image":"https://upload.wikimedia.org/wikipedia/commons/b/b2/1996_Hindustan_Ambassador.jpg","quote":"...n sell them or service for them, I'll have my K&M ambassador contact them, introduce the six by six. We'll als...","canonicalId":"car:hindustan:ambassador","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Hindustan Ambassador is a classic car that was produced in India from 1958 until 2014, known for its distinctive design and significance as a symbol of Indian automotive history. It was widely used as a taxi and government vehicle, making it an iconic part of urban life in India.","simplifiedExplanation":"The Hindustan Ambassador is an old car from India that many people recognize because it was used a lot as a taxi. It’s important in Indian culture and has a unique look that makes it stand out.","imageAttribution":"Calreyn88 (CC BY-SA 4.0)"}},{"startTime":3281.5,"endTime":3288.0,"type":"car","title":"Mercedes-Benz G-Class 6x6","url":"/cars/mercedes-benz/g-class","image":"https://upload.wikimedia.org/wikipedia/commons/1/14/MERCEDES-BENZ_G-CLASS_%28W463%29_China.jpg","quote":"Eager K Superfan says six by six are great, especially G-wagon six by six. They used to say to lock in showroom when I used to get allocation and every salesman would want to drive it. So I guess that's","canonicalId":"car:mercedes-benz:g-class","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Mercedes-Benz G-Class 6x6 is a highly specialized off-road vehicle based on the G-Class SUV, featuring six wheels for enhanced traction and stability. It's known for its rugged design and off-road capabilities, making it a favorite among enthusiasts and collectors.","simplifiedExplanation":"The Mercedes-Benz G-Class 6x6 is a unique version of the G-Class SUV that has six wheels instead of four. This design helps it drive better on rough terrain and makes it more powerful and stable.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/robb-on-december-predictions-scroggins-on-developing-service-talent-daily-dealer-live-a5c0c1fd-d5cb-4580-bd30-529bc8911437/transcript.vtt","type":"text/vtt"}]}