{"version":"1.0.0","episode":{"title":"Rock Your Role: Creating an Experience Employees and Customers Cheer For [RR 1066]","url":"http://getcarcurious.com/episodes/rock-your-role-creating-an-experience-employees-and-customers-cheer-for-rr-1066","audioUrl":"https://episodes.captivate.fm/episode/67447fc0-7de6-4164-885a-cd7a28e04d4a.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\nRecorded Live at ASTA 2025, keynote speaker Jim Knight dives into leadership and organizational culture through his signature “edutainment” style—a high-energy blend of music, education, and hospitality. Knight is a professional speaker, writer, and former Head of Training and Development for over two decades at Hard Rock International, which he calls one of the \"greatest cultures in the history of culture.\"\nJim stresses that the most important responsibility of any leader is hiring the right person. Too often, leaders get distracted by product, pricing, or aesthetics, while the true differentiator is the human element. He recommends evaluating candidates through the Three C’s:\n\nCompetence – Can they do the job?Character – Are they kind, respectful, and easy to work with?Culture Fit – Do their values align with the organization?\nLeaders who fail to make employees feel seen, heard, and appreciated, he warns, will continue to struggle with turnover.\nJim Knight, a renowned keynote speaker, author, and training and development expert, teaches organizations of all sizes how to attain their own “rock star” status.  https://www.knightspeaker.com/\nhttps://astausa.org/pages/asta-expo\n\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\n\n- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n\n- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n\n- Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n\n- Subscribe on YouTube: https://www.youtube.com/carmcapriotto\n\n- Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n\n- Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n\n- Follow on Twitter: https://twitter.com/RResultsBiz"},"annotations":[{"startTime":523.0,"endTime":526.0,"type":"company","title":"Napa AutoCare","url":"/glossary/napa-autocare","quote":"But Napa AutoCare is stepped up with a powerful solution. The Napa AutoCare apprentice program.","canonicalId":"company:napa-autocare","priority":0.5,"confidence":0.95,"source":"openai/gpt-oss-20b","data":{"explanation":"Napa AutoCare is a national chain of automotive repair shops that offers services like maintenance, diagnostics, and repairs for cars.","simplifiedExplanation":"Napa AutoCare is a big company that fixes cars and helps people keep their vehicles running."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/rock-your-role-creating-an-experience-employees-and-customers-cheer-for-rr-1066/transcript.vtt","type":"text/vtt"}]}