{"version":"1.0.0","episode":{"title":"S5E05 - How A Major Dealership Group is Approaching Frictionless Operations","url":"http://getcarcurious.com/episodes/s5e05-how-a-major-dealership-group-is-approaching-frictionless-operations","audioUrl":"https://anchor.fm/s/1499d720/podcast/play/116826977/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-12%2F419885266-44100-2-739c656b2b483.mp3","description":"Christian Crain, VP of Crain Automotive Holdings, discusses leading a 23-store dealer group, their focus on seamless operations and how they are addressing the affordability challenges their guests are facing now.Episode Breakdown 00:00 - Meet Christian Crain02:15 - How Crain Automotive is addressing customer affordability05:24 - Creating a frictionless process07:45 - Best Bets with Christian Crain 08:31 - Will AI handle more than 30% of your store’s customer communications?10:32 - Will 100% online purchase happen without in-person viewing of the car?11:28 - Razorbacks & college football: will the playoffs happen? For more information about our guest, visit their ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠. Liked this episode? Find our full episode library ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.\n"},"annotations":[],"speakers":[{"id":"s1","name":"JMA Group","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/s5e05-how-a-major-dealership-group-is-approaching-frictionless-operations/transcript.vtt","type":"text/vtt"}]}