{"version":"1.0.0","episode":{"title":"Shepherd on path to GM, Egan on Closing Deals w/ AI, Carlstedt on Auto Techs | Daily Dealer Live","url":"http://getcarcurious.com/episodes/shepherd-on-path-to-gm-egan-on-closing-deals-w-ai-carlstedt-on-auto-techs-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR9144859202.mp3","description":"Today's show features: \n\n\n\nJacob Shepherd, Dealer Principal of Chevrolet of Troy\n\n\n\nBill Egan, Vice President of Product at automotiveMastermind\n\n\n\nRyan Carlstedt, EVP Fixed Operations at Willis Automotive Group\n\n\n\nThis episode is brought to you by: \n\n\n\nautomotiveMastermind – Mornings are for momentum—and Mastermind helps you build it. automotiveMastermind is the automotive industry’s trusted data and technology provider, empowering sales teams to start their day with data they can trust and end it with deals that drive results. Car Dealership Guy listeners can take Mastermind’s 30-second Sales Efficiency Quiz to see how their dealership stacks up. Complete the quiz and sign up for a complimentary market analysis by October 31, 2025, to unlock 50% off Mastermind’s predictive marketing.  \n\n\n\nVisit ⁠https://drive.automotivemastermind.com/cdg⁠ to learn more and to activate your offer.\n\n\n\nTerms and conditions apply. The 50% off marketing offer is available for a limited time for new dealers joining automotiveMastermind. To be eligible, complete a demo by October 31, 2025. The offer is not valid for existing dealers on automotiveMastermind.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠⁠⁠⁠https://carguymedia.com/cdglive⁠⁠⁠⁠⁠ and we hope to see you in Vegas!\n\n\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nCDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nCDG Recruiting ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com"},"annotations":[{"startTime":348.38,"endTime":351.12,"type":"car","title":"Porsche Cayenne","url":"/cars/porsche/cayenne","image":"https://upload.wikimedia.org/wikipedia/commons/6/60/2023_Porsche_Cayenne_Coup%C3%A9_S_1X7A1674.jpg","quote":"...who also spent more than a decade at Porsche earlier in his career where he helped develop the first Cayenne hybrid...","canonicalId":"car:porsche:cayenne","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Porsche Cayenne Hybrid is a variant of the Cayenne SUV that combines a traditional gasoline engine with an electric motor to improve fuel efficiency and reduce emissions. It reflects Porsche's commitment to hybrid technology.","simplifiedExplanation":"The Porsche Cayenne Hybrid is a type of SUV that uses both a gasoline engine and an electric motor. This helps it use less fuel and be better for the environment compared to regular SUVs.","imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}},{"startTime":363.4,"endTime":368.2,"type":"term","title":"hybrid","url":"/glossary/hybrid","quote":"...as it pivots back towards hybrids and performance models looking ahead after a stretch of divided leadership and slowing momentum.","canonicalId":"term:hybrid","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A hybrid vehicle uses two or more types of power, typically combining an internal combustion engine with an electric motor. This setup aims to improve fuel efficiency and reduce emissions compared to conventional vehicles.","simplifiedExplanation":"A hybrid car uses both a regular engine and an electric motor to run. This helps save fuel and is better for the environment than cars that only use gasoline."}},{"startTime":706.6,"endTime":708.3,"type":"brand","title":"General Motors","url":"/glossary/general-motors","quote":"...you meet with several different factory reps from General Motors. And one of the things that inspired the reps that I met with about myself was I had about nine years of Chevrolet dedicated experience at that time.","canonicalId":"brand:general-motors","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"General Motors, often abbreviated as GM, is one of the largest automobile manufacturers in the world, known for producing a wide range of vehicles under various brands including Chevrolet, GMC, Buick, and Cadillac.","simplifiedExplanation":"General Motors is a big car company that makes many different types of vehicles. Some of the brands they own are Chevrolet and Cadillac."}},{"startTime":712.8,"endTime":712.8,"type":"brand","title":"Chevrolet","url":"/glossary/chevrolet","quote":"...about myself was I had about nine years of Chevrolet dedicated experience at that time.","canonicalId":"brand:chevrolet","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chevrolet is a division of General Motors that produces a wide range of vehicles, from compact cars to trucks and SUVs. It is known for popular models like the Chevrolet Silverado and Chevrolet Camaro.","simplifiedExplanation":"Chevrolet is a brand of cars that makes many different types of vehicles, including trucks and sports cars. Some well-known models are the Silverado truck and the Camaro sports car."}},{"startTime":727.1,"endTime":727.5,"type":"term","title":"factory goals","url":"/glossary/factory-goals","quote":"...hitting the factory goals that they set month in a month out...","canonicalId":"term:factory-goals","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Factory goals refer to the sales targets and performance metrics set by the manufacturer for dealerships and their sales staff. Meeting these goals is crucial for dealership success and can impact bonuses and incentives for salespeople.","simplifiedExplanation":"Factory goals are targets set by car manufacturers for how many cars a dealership should sell. Meeting these goals can help salespeople earn bonuses."}},{"startTime":727.1,"endTime":727.5,"type":"term","title":"CSI","url":"/glossary/csi","quote":"...salesman as well as sales manager in terms of CSI, hitting the factory goals...","canonicalId":"term:csi","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CSI stands for Customer Satisfaction Index, which measures how satisfied customers are with their car buying experience. It's an important metric for dealerships to assess their performance and improve customer service.","simplifiedExplanation":"CSI means Customer Satisfaction Index. It's a way for car dealerships to see how happy their customers are with the service they received when buying a car."}},{"startTime":732.4,"endTime":732.8,"type":"term","title":"new car salesman","url":"/glossary/new-car-salesman","quote":"...as a new car salesman, I was selling roughly 400 plus new Chevy's every single year...","canonicalId":"term:new-car-salesman","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A new car salesman is a salesperson who specializes in selling brand new vehicles at a dealership. They often have extensive knowledge about the latest models and features to help customers make informed decisions.","simplifiedExplanation":"A new car salesman is someone who sells brand new cars at a dealership. They help customers choose the right car and explain its features."}},{"startTime":879.8,"endTime":882.9,"type":"term","title":"PVR","url":"/glossary/pvr","quote":"...but also making PVR on the use car side.","canonicalId":"term:pvr","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"PVR stands for 'Per Vehicle Retail' and refers to the average profit a dealership makes on each vehicle sold. It's an important metric for assessing the financial performance of a dealership.","simplifiedExplanation":"PVR means how much money a car dealership makes on each car they sell. It's a way to measure how well the dealership is doing financially."}},{"startTime":993.3,"endTime":995.7,"type":"concept","title":"OEM","url":"/glossary/oem","quote":"...the relationship between the dealer or you and the OEM, you and General Motors. And then being super focused on outperforming each one of your departments.","canonicalId":"concept:oem","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OEM stands for Original Equipment Manufacturer, which refers to companies that produce parts and equipment that may be marketed by another manufacturer. In the automotive context, it usually refers to the car manufacturers themselves.","simplifiedExplanation":"OEM means Original Equipment Manufacturer, which is the company that makes the original parts for a car. For example, General Motors is an OEM for its cars."}},{"startTime":1010.9,"endTime":1013.2,"type":"concept","title":"dealer group","url":"/glossary/dealer-group","quote":"...you mentioned your involvement in 20 groups. Are you part of the CDG 20 groups or the CDG circles?","canonicalId":"concept:dealer-group","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A dealer group is a collection of automobile dealerships that may operate under a single ownership or management structure, allowing for shared resources and strategies.","simplifiedExplanation":"A dealer group is a set of car dealerships that work together, often sharing resources and strategies to sell more cars."}},{"startTime":1431.0,"endTime":1432.6,"type":"concept","title":"EVs","url":"/glossary/ev","quote":"Oh, they're pushing these EVs on us.","canonicalId":"concept:ev","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"EVs, or electric vehicles, are cars that are powered entirely by electricity rather than gasoline or diesel. They are becoming increasingly popular due to their environmental benefits and advancements in battery technology.","simplifiedExplanation":"EVs stand for electric vehicles, which are cars that run on electricity instead of gas. They are often seen as better for the environment because they produce no tailpipe emissions."}},{"startTime":1955.26,"endTime":1961.1,"type":"car","title":"Audi 100S","url":"/cars/audi/100","image":"https://upload.wikimedia.org/wikipedia/commons/e/e2/Audi_100_C1_Coup%C3%A9%2C_Bj._1976_%282017-06-11_Sp%29.JPG","quote":"...about to be in market to buy a car? And obviously 100s are there in market or they're  really close to b...","canonicalId":"car:audi:100","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Audi 100 is a mid-size luxury sedan that was produced by the German automaker Audi from 1968 to 1994. It is significant for its role in establishing Audi as a premium brand, particularly with its innovative design and engineering features, including the introduction of aerodynamic styling in the 1970s. The Audi 100 is often discussed for its blend of comfort, performance, and technology, making it a popular choice in the used car market.","simplifiedExplanation":"The Audi 100 is a comfortable and stylish car that was made by the German company Audi for many years. It's known for being a nice car to drive and has some cool features that were ahead of its time, which is why people might talk about it when looking for a used car.","imageAttribution":"Lothar Spurzem (CC BY-SA 2.0 de)"}},{"startTime":2080.5,"endTime":2081.5,"type":"term","title":"deal score","url":"/glossary/deal-score","quote":"...their deal scores may be really, really good...","canonicalId":"term:deal-score","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A deal score is a metric used to evaluate the attractiveness of a vehicle purchase or lease based on factors like price, incentives, and market conditions.","simplifiedExplanation":"A deal score helps buyers understand how good a car deal is compared to others, considering things like price and discounts."}},{"startTime":2080.5,"endTime":2081.5,"type":"brand","title":"Toyota","url":"/glossary/toyota","quote":"...I'm seeing a lot of Toyota customers right now that are probably not in market in our scoring model...","canonicalId":"brand:toyota","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Toyota is a well-known automotive manufacturer recognized for its reliable vehicles and innovative technologies.","simplifiedExplanation":"Toyota is a car company that makes many popular models, known for being dependable and efficient."}},{"startTime":2089.0,"endTime":2090.0,"type":"term","title":"incentives","url":"/glossary/incentives","quote":"...the incentives are starting to come back with those vehicles as well...","canonicalId":"term:incentives","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Incentives are discounts or special offers provided by manufacturers or dealers to encourage customers to purchase or lease vehicles.","simplifiedExplanation":"Incentives are deals or discounts that car companies offer to make buying or leasing a car more appealing."}},{"startTime":2105.8,"endTime":2106.5,"type":"term","title":"warranty","url":"/glossary/warranty","quote":"...but how's their warranty look? What's going on with them?...","canonicalId":"term:warranty","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A warranty is a promise from the manufacturer to repair or replace parts of the vehicle if they fail due to defects within a specified time frame.","simplifiedExplanation":"A warranty is a guarantee that the car will be fixed for free if something goes wrong within a certain period."}},{"startTime":2106.5,"endTime":2107.5,"type":"term","title":"lease","url":"/glossary/lease","quote":"...maybe they're in a lease and what's their mileage outcome going to be looking like?...","canonicalId":"term:lease","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A lease is a method of financing a vehicle where the customer pays to use the car for a set period without owning it, typically with mileage limits.","simplifiedExplanation":"Leasing a car means you pay to use it for a few years, but you don't own it like you would if you bought it."}},{"startTime":2630.0,"endTime":2631.0,"type":"brand","title":"Honda","url":"/glossary/honda","quote":"...been with many different brands along the way, Honda, Hyundai, Chevrolet.","canonicalId":"brand:honda","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Honda is a well-known automotive manufacturer based in Japan, famous for its reliable cars and motorcycles.","simplifiedExplanation":"Honda is a car company from Japan that makes popular vehicles like the Civic and Accord."}},{"startTime":2631.0,"endTime":2632.0,"type":"brand","title":"Hyundai","url":"/glossary/hyundai","quote":"...been with many different brands along the way, Honda, Hyundai, Chevrolet.","canonicalId":"brand:hyundai","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Hyundai is a South Korean automotive manufacturer known for producing affordable and reliable vehicles.","simplifiedExplanation":"Hyundai is a car company from South Korea that makes cars like the Elantra and Sonata."}},{"startTime":2642.8,"endTime":2643.8,"type":"company","title":"Expel","url":"/glossary/expel","quote":"...I actually came on to be the service manager for the mini service department. And for our accessory installation department, we put expel vinyl.","canonicalId":"company:expel","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Expel is a company that specializes in protective films for vehicles, including paint protection and window tinting.","simplifiedExplanation":"Expel is a company that makes special films to protect cars from scratches and damage."}},{"startTime":2842.2,"endTime":2843.0,"type":"brand","title":"Chevy","url":"/glossary/chevy","quote":"...there's a giant Chevy store right down the street from them. Oh, well, listen, for dealers that are listening in...","canonicalId":"brand:chevy","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chevy, short for Chevrolet, is a well-known American automotive brand that produces a wide range of vehicles, including trucks, cars, and SUVs.","simplifiedExplanation":"Chevy is a popular car brand in the United States that makes many types of vehicles, like trucks and cars."}},{"startTime":2867.9,"endTime":2868.5,"type":"brand","title":"Cadillac","url":"/glossary/cadillac","quote":"...we got a Chevy store and a Cadillac store. So with that, you know, the ASAP programs already got the structure there...","canonicalId":"brand:cadillac","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Cadillac is a luxury vehicle division of the American automobile manufacturer General Motors (GM), known for its high-end cars and innovative technology.","simplifiedExplanation":"Cadillac is a luxury car brand that makes fancy cars and is part of General Motors, which also owns Chevy."}},{"startTime":3200.0,"endTime":3201.0,"type":"brand","title":"Lexus","url":"/glossary/lexus","quote":"...I mean, yeah, their partnership with the dealer group that goes back to the Covenant, they want to be number one and they are...","canonicalId":"brand:lexus","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Lexus is the luxury vehicle division of the Japanese automaker Toyota. It is known for its high-quality vehicles, advanced technology, and exceptional customer service.","simplifiedExplanation":"Lexus is a brand that makes luxury cars and is part of Toyota. They are known for their comfortable and high-quality vehicles."}},{"startTime":3213.1,"endTime":3214.1,"type":"brand","title":"Land Rover","url":"/glossary/land-rover","quote":"...Land Rover is the biggest struggle. Jag Land Rover. Why? Why is that?","canonicalId":"brand:land-rover","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Land Rover is a British brand known for its luxury SUVs and off-road vehicles. It is part of Jaguar Land Rover and is recognized for its ruggedness and capability in various terrains.","simplifiedExplanation":"Land Rover is a brand that makes luxury SUVs, which are vehicles designed for both on-road and off-road driving. They are known for being tough and capable."}},{"startTime":3213.1,"endTime":3214.1,"type":"brand","title":"Jaguar","url":"/glossary/jaguar","quote":"...Land Rover is the biggest struggle. Jag Land Rover. Why? Why is that?","canonicalId":"brand:jaguar","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Jaguar is a British luxury vehicle brand known for its stylish cars and performance. It is also part of Jaguar Land Rover and has a reputation for producing high-end sports cars and sedans.","simplifiedExplanation":"Jaguar is a brand that makes luxury cars, often known for their sleek designs and fast performance. They are part of the same company as Land Rover."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/shepherd-on-path-to-gm-egan-on-closing-deals-w-ai-carlstedt-on-auto-techs-daily-dealer-live/transcript.vtt","type":"text/vtt"}]}