Shifting Expectations

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Talk Cars Radio, Dave Polage.

Speaker 2: Have you Saturday, America. You're listening Let's Talk Cars Radio

on WKQA Freedom Radio. I'm your host, Big DAVP hanging

out camera Chaos and EVB. Hey guys, it has finally

come around. We are getting there very very quickly, if

you don't have to talk. As I've been telling you guys,

we are actually headed out to Seema this next coming up week. It is gonna be awesome. We're gonna have

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There the different cars. We'll show it to you guys all.

Like I said, we're hoping to have a pretty fun filled week. And on top of that, if you're listening

to this show right this second, well then you guys know you need to get out to Lanstown Common today for the big huge trunk and treats. So you got

a bunch of kids and you guys are looking to have a good time. It is the biggest event in

Virginia Beach by far for trunk and treats. Every year.

Over five thousand people usually show up. We give weigh

tons and tons of candy. So you're gonna want to

be out there. From four to six, it will be

out there. Sometimes it runs a longer. Virginia Beach. Please

usually out there with us, Fire Department, you name it, all that stuff. Make sure you get out there, come out,

hang out with us. We're gonna be out there, so

you guys are gonna want to be out there with us.

I said, it is a really, really good time. We've

been doing it for years.

Speaker 3: Too much candy, way too much candy to be able to give out. I need people to come.

Speaker 2: Can I have a room full of candy right this second and give out? It is tons and tons of candy. Plus,

don't forget, we're gonna have some games out there for the kids, like we always do. There's different vendors and

all kinds of stuff out there for you guys. Keep

busy playing music. There's no reason not to come out there.

So if you're hearing this, make sure you get the kids ready, pack them up, get in the car, get rock to lansdown Common today. You guys are gonna definitely

want to come and hang out with us. So on

that note, I'm going to jump into some crazy news.

You all ready for it. I'm ready what you got.

So it's funny because I ended up reading an article and then I was talking about this topic. And then

you know, I think our cell phones listen to us.

We all know they do. I mean, let's just say

to us they listen to us. Because I was talking

about the topic of making appointments at car dealerships or making appointments for work or whatever it is at different auto garages, and I was having that conversation and I've had a couple of times this week, and then I end up having it with Nathaniel because him and I had it in the beginning of the week, and then we end up having having it again today. So and

then my phone sent me an old Seinfeld episode like it I won't say it sent to me, but it was in my feet, like all of a sudden, and it was totally about making an appointment. And then it

not you never seen the episode. You never seen that

episode of Seinfeld.

Speaker 4: I've seen Seinfeld, but I don't know if I've seen that particular episode.

Speaker 2: You never seen that particular episode at all, I don't think.

Speaker 5: So.

Speaker 2: Okay, So he rents a car and some of you Seinfeld fans remember this episode. So he rents a car

and he shows up to the desk. He like, yeah,

I'm here for my you know, appointment, right, And she's like, oh, let me take a look, and she clicks oh, we gave that car away. He's like, what do you mean?

I had an appointment? And it basically goes back and

forth with me. He's like isn't that what an appointment?

Like I placed an appointment, you hold the car, I show up, I pick up the car. So how did

you give away the car that I already had scheduled to be held? Then? And I started laughing because you

and I had the conversation earlier in this week, and then I end up having the conversation with a couple people.

As you guys know, I love stopping at auto roadges and talking with all of our families and all the different olicarages. And it was a conversation piece that came

up that I guess what it turns out to me and I'll break it down for you guys. It seems

like when you make an appointment for anything car related nowadays, it's not an appointment, like it's just it's just word.

It's it's word salad use that one. But that's just what.

That's just what. It's just you're just speaking where it's like, well,

what time you'd like to bring your car in? Let's

go ahead, send an appointment for me one o'clock. Okay,

it sounds great. And then you take your car in

and one o'clock comes and it's like, okay, you're dropping it off with me, well, no, I'm here for my appointment.

I had an appointment at one o'clock.

Speaker 4: And it's if you're if you, But it depends on what what the coppointment is, right, because like some people just think that they can wait on the car, but you know, the where do they got to do?

Speaker 2: Goes deeper into whatever what are they got to do? Okay,

you and I started the week by having that conversation.

It doesn't matter me what is being done in my car.

If I set an appointment for one o'clock, I expect to be seen around one o'clock. I'm not saying like

I expect you to, like, you know, jump up and down and go crazy and grab my keys and run around like a mad man. Just my appointments for one o'clock.

When we get to like one twenty and I still see the car parked where I left it, it's twenty minutes gone by, what's the point of setting appointment with me?

Because and I already know what I'm gonna get when they ask me, oh, are you leaving the car with us? No,

I have an appointment. I no reason I don't have

a ride. I have no reason to leave the car

with you. I set the appointment because I know, and

it's bad, probably because I'm a car guy, so it's bad.

And you guys gonna tell me if you disagree with me or not. But if you know, if you're a

car guy, you kind of know what it takes to do a certain project on a car, right right, So if I set an appointment for one o'clock and I know it takes forty five minutes maybe an hour at the most, to do what I brought the car for, there's no reason for me to leave the car my appointments at one.

Speaker 4: But don't you agree as a business person that does that, don't you agree that it's better to have a streamline of things to do and it's quicker to do that than how doing someone drop off?

Speaker 2: Because here's the difference. What I used to do was

back when I was doing this, I would be like, why don't you drop the car for the in morning?

And then if I knew it's a two hour job, it's an our job. Whatever, I always pat I'm like,

why don't you drop the car off to me in the morning and I'll have it ready view by twelve or you can pick it up by the end of the day. That's what I would say, instead of setting

an appointment for one o'clock when I'm sorry, if you set an appointment for one, it's no different than me going to the doctor. I want to go to the doctor,

and my appointments at one o'clock and at one I'm still sitting in the waiting room. Drives me nuts. It's

the same. But what are you waiting on this?

Speaker 3: And to Jerry, though you know, the reservation keeps the car here, that's what the reservation's for car.

Speaker 2: What I'm just saying, I just it's it's annoying, So Nathaniel, I mean, it's two different things though you know what I'm saying, Like, it's the reservation is for drop off, not necessarily for the work to be done. No, that's

not what that's not that's not the conversation. That is

not my aversation. Like if you say, what time would

you like to bring the car in, and I go one o'clock, I'm expecting a car.

Speaker 4: Well, that's when you ask, right, you do the you do the you do the extra you know step of when you think my car is going to be done, and then they're gonna be like.

Speaker 3: When you think my car is going to be done by lunch time? Was it done by lunch time?

Speaker 2: It was near lunchtime, it was not by Look, I already assumed that I will. I already knew what I

was getting into. I told you what you're getting into, right,

I mean, I just want to know. I'll bet you

lunch I'll be ready.

Speaker 4: That's all right, that's a but. I mean I knew

they're waiting on a third party for everybody to do things.

Speaker 2: Because whatever whatever.

Speaker 3: That's for every single company out right, whatever that you come in for an oil change, even the company that states.

Speaker 2: Already will be there between seven and seven. That's why

the forty.

Speaker 3: Five minute oil company has a policy and effect that states, well maybe if it takes longer than forty five minutes.

Speaker 2: This is the stipulation. You know, this is that's the

reason why you can't get pizzas delivered into thirty It's street they did away with me. No, I feel like

you're right, No, free like pizzas and thirty minute delivery.

Nobody does that anymore, right now, even know what I'm talking.

Speaker 3: About, Ye get there by thirty minutes, and you know, but people would not answer the door to hope that you would reach that thirty minutes. But again, we're talking about.

Speaker 2: Oil changes thirty I imagine if the car see was like that though.

Speaker 3: Imagine if somebody did a thirty minute oil change and you were just like.

Speaker 2: Is there like a five oil change? Places? Is that

what they're called? Take five and then five minutes?

Speaker 3: No, take five is take five hours.

Speaker 2: Of your time. Literally, it's just like the driving oil change,

like you know, I remember that, Like that became huge, but it was never quick, and then they were always trying to sell you a million other things, which then really right because they just selling oil and it's not right.

It is, there's not I told you guys, there is no money to be made in doing oil changes. The

oil change just gets the person in the door and they're looking for everything else. Let's just be honest. But

here's the thing. Okay, so people get mad about that, right,

not to go on another tangent, but people get mad about the fact that they bring their car in for an oil change and it needs my air quote that it needs like ten other things. It probably does, guys.

I mean I can take any car unless it's brand new, right, I can take any car and put it on a rack, and I can find things that needs I mean, and I'm not saying it needs it right the second, but if you would like to keep up with the maintenance of the car, it probably needs this, this, and this.

If you've been driving the car for a while, every car things wear out. That's what people I say all

the time. People don't think anything about their car. They

just get in it, they turn the key, and they drive as long as it takes them where they needs to go. That's just what they do.

Speaker 3: The car will still go down the road even if it's broken. It's broken until it's broken exactly I mean,

but I mean it's it is.

Speaker 2: There's things that can be found like and I think it's up to the person who's working on the car to tell you, hey, I did find these things. Now

I'm not saying you have to fix I'm just saying why it's here. If you like me taking care, you

go ahead and do it. But once again, it falls

back to the appointment. If I I make the appointment,

and my appointments at one o'clock, like I said, I'm not expecting you to jump to or whatever. But if

twenty minutes have gone by, and my car is still sitting in this saying spot forty minutes gone by, my car had food. What was the point of me set

in an appointment? It just happened to me. I think

you guys heard me rant about it a couple of shows back or whatever. You know. I took a car

in for just an oil change and the tire rotation, and four hours later I was still sitting there and I was I was did you tell me your appointment back?

Speaker 4: Then?

Speaker 3: Was like, okay, set the appointment? You know, do you

want to wait? Do you want to shuttle back home?

It's going to take about a couple of Those days are gone. You're absolutely right, Well, okay, home deserves praise. Okay,

that is one day. Yea beach Ford deserves some praise.

When this man showed up in an uber home, I was like, howd you get home an uber?

Speaker 1: What?

Speaker 3: But no, you're right, those days are gone. Now it's

your scheduling an appointment. Time to get in the door

because you know that you won't be able to want it doesn't mean.

Speaker 2: It doesn't mean to wait for your car. It just

means that you're just getting into the door.

Speaker 3: Like to tell them just what's going I don't understand it, and then you'll wait three, five, six.

Speaker 4: I mean, maybe maybe it's just satisfy people's needs to want to get their car done that day. If you

did it by just appointment, right, then you know that you're most likely might not get Here's the thing, as many cars as you do.

Speaker 2: Now, okay, okay, I understand what you're saying, right, but here's the thing. There's this we take up all we

take all drop offs in the morning, and we try to have the car back to you at night. That's

what they should say.

Speaker 4: That's so you want you want them to say that you want to have a certain designated time to drop off, and then if you don't make that time, then we'll try next next day.

Speaker 3: Maybe it should be the saying though maybe he did kind of touch up on a good point.

Speaker 6: Though.

Speaker 3: Maybe it is the saying where instead of saying, like you will try to get your car back by lunchtime, maybe they should say drop it off in the morning, We'll try to get it off by by the end of.

Speaker 2: The night, you know, and then the rolls to have it back to you by the end of the before but close the business hours. That's what they should.

Speaker 4: My assumption is, if I drop a car off past twelve o'clock, I'm not getting it.

Speaker 2: Probably what you're getting.

Speaker 4: If it's oil change, it's oil changed, right, But anything other than that. If it's past twelve o'clock, I'm assuming

that I'm getting the car the next day. Now, if

it's in the morning, then you know, then you can pick your you know.

Speaker 2: Okay, let me ask different. I'm different.

Speaker 3: Let me ask you though, when remember what we were just talking about this a couple of shows.

Speaker 2: Where's the line?

Speaker 3: You know, where's the line.

Speaker 2: Machine between reality and because you like some customers show.

Speaker 3: You gotta know, like some customers are going to expect their car to be back by that day, but.

Speaker 2: They don't have the expectation that they need. I understand expectation,

Like I understand expectation and how to manage expectation with customers because I did it for so long for twenty years.

Like if the person dropped me off the car, I would say, Okay, here's what I believe, I'll have the car.

But that was the first conversation I had with them before they ever left us. I'd be like you dropping

them off with me? Okay, because we were doing engines

and transmission stuff like that, and some people truly do believe that they could do a transmission in a day.

It can be done, nohing me wrong. It can be done.

But in the perfect world, it's just not happening if you're a first in line, right, if you're a first line, they had nothing else going on, Yeah, there's good chance they could pull it out, fix it, put it back in the car, all on the same day. Most people,

most transmissions shops, if they're worth their weight in gold, have most the common parts usually sitting there in stuff.

Speaker 4: If I drop it, don't diagnose it and just put a brand new parts in it.

Speaker 2: Yeah, you can get in a day. So that's the

reason why I would ask them what their expectations were and then tell them what reality was right off the get go. But I'm what I'm trying to say is

being a car guy, I know that how long an oil changed entire rotation take. So if I show up

at my one o'clock appointment, I'm most likely expecting to get out of there probably by two thirty. Like I mean,

I'm thinking an hour and a half. I know I

have a set appointment. You should have somebody waiting for

me to take my car, and that's what the appointment's for.

If it's not an appointment, then tell me it's just a drop off. Okay. If that was the case, I'd

have just dropped it off in the morning to you.

I'll let you have it all day long, you know.

Speaker 3: Then my question would be did you schedule it with the express team or did you schedule it with the regular now.

Speaker 2: In right, so now like you go a lot of places under the Express and then there's the regular service writers to right, it is the same thing. But let's

just say that they tried it it to be different. Look,

if I'm wrong, I'm wrong, you guys tell me. But

I'm just thinking that if you have a set appointment that that should mean something. And if it doesn't mean anything,

then I should just be dropping the car off the night before or in the morning, and I just say what you're saying. You want them to be more upfront. Well,

because because it's not an appointment, it's not an appointment.

If I'm dropping it off and I'm not getting the car back anytime soon, that I didn't have appointment, that's like going for a haircut and going we'll get you tomorrow. Well,

what is do you wonder how we fix this? Like

going to commercial breaky? It is because we'reeverna result. Let

me take quick crstial break while I come back. We

got some more for you guys. Well tight, be right back.

Speaker 1: You're listening to Dave Pilach on Let's Talk Cars Radio.

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Speaker 1: Welcome back to Let's Talk Cars Radio, your automotive specialist.

Now back to your host Dave Polach.

Speaker 2: Hey, guys, welcome back. So here's an interesting one that

I never really thought about this as being a topic for car show, but it's car related. Have you ever

went and just had too much fun at one of the expos or one of the car related things that you go to. I mean, you guys go to a

lot of car meets and stuff. Have you ever been

told you just had too much fun?

Speaker 4: I mean, I mean, I always always kind of keep myself in check, but I know where you're going with it.

Speaker 2: Okay, So, if you guys haven't been watching the news, there's an exec that's been a little bit of trouble through Volkswagen, and apparently he went and had too much fun and he ended up getting like so he was in Thailand and they had too much fun in Thailand, and then when he came back. So if you guys

don't know, obviously, in a lot of countries, like marijuana is like still really bad like it used to be like here, like in the eighties, they thought it was the end of the world, right, and so in other countries it's just like that. But apparently they can drug

test you like when you come into their country, and that's what they end up happening with drug testing him and he failed. And he's an exec for Folkswagon. That's

the reason why it makes car news. So I started

thinking about this, I was like, Okay, did he get fined?

You don't know, probably like jail time and stuff like.

Speaker 3: That kind of reminds me of that one movie scene from like the stock Market Movie where he's like, you spent twenty thousand dollars on the American Express card or do you even spend twenty thousand dollars.

Speaker 2: On remembering the guys sitting there like cocaine hookers or something like.

Speaker 3: He's like, we had a very expensive dinnerbacks.

Speaker 2: He's like mac and GeSe. You never remember. He's like,

it's been twenty thousand dollars a macan. So I started

thinking about this, and you know, I've been in this business a really long time, in the automotive business for over years. I've gone to a lot of things, a

lot of conventions and you name it. They're all car related,

and there is a lot of fun to be had.

I mean, I don't know if I've ever had fun where I like basically like got in trouble, like from another country. That's never happened to me. But like, okay,

I've gone to a couple Vegas trips to our car related right, and I've told you guys some of the stories before. I think. So the one time that we

couldn't get an SUV when we were there in running, we wanted to have an suv to have it and we ended up getting a full sized car. Well, the

reason why I wanted suv is because I knew I wanted to go off in the desert. So we ended

up off in the desert in a full size sedan like it was an off road truck, and it it bottomed out a lot and it really didn't belong out in the desert. But that's why I wanted the suv.

I once again I set an appointment for an suv and I didn't get it.

Speaker 4: Well, especially when you need rented cars, the appointment is really for the rental cars, because you'll make appointment for a car and they're like, oh, we get that car away.

Speaker 2: It happens to be all the time. It just happened

to me on the trip that we just took. What

a couple of weeks ago, I rented a particular hyper car and I got there like, well, we don't have this, do you know the terrain that you're way to? I

set the appointment for that car, like that's the car I rent it. Well, we don't have anymore of thee

but we do have this or we have that. I'm

like this, that's not even close to what I want it.

There was a reason why sometimes when I run a vehicle, just so you all know, the reason why I'm a particular person on it is because I know what fits in certain cars rather be luggage or if we're traveling with camera gear or stuff like whatever it may be.

I know how to pack that particular vehicle to make everything I'm bringing with me fit. So when you change

up the vehicle on me, it well, I end up riding with bags in the back seat that on people's laps, which we didn't plan on doing. Because the vehicle is

supposed to be this, and I know that vehicle because I own one. That's usually what I do. I know

everything how everything fits, because I drove to the airport in the same type of vehicle and I know it fits that vehicle.

Speaker 3: They try to hold it out on trying to tell you I ordered a compact car for semen.

Speaker 2: Just going in the desert.

Speaker 3: When we go to see what we are going to I really feel like we are going to figure that out, because, like I mean, man, those two things actually go together.

Conventions and then.

Speaker 2: Rental cars a lot of a lot of crazy things.

Speaker 3: But when a convention comes through, rental cars just companies just kind of lose their mind.

Speaker 2: They single handing keys out. I've watched it so many

different conventions I've gone for car car related stuff. They

just there's so many people coming in a flood into town all the same time. You're just like here, like just

there's just like here giving this one to give them that one, and it's nothing close to what they rented.

And I can tell you every ready's all that doesn't happen.

Yes it does, yes, because it gets crazy. You're just

trying to get people out and stuff and before you know it. So for me, for the guys like well,

I need this particular vehicle because that's what I run it and that's what I want. And I know people

go because I had this conversation before. People are like,

well it says right there or equivalent, No equivalent, It's never equivalent. And it's like, well, we upgraded you to

a nicer car. I'm like you did, and I appreciate that,

but the trump size is still smaller and it doesn't hold everything that I brought with me. There's a reason

why I needed that particularly car.

Speaker 3: All right, I'm going to divert that for a second because it really does lead up good. I guess that

also makes it you go. You know, if you see

two companies the same price, you might want to go pick one company rather than the other company because you know that that company other certain companies inventory, so the most of them have a lot. And we're going to

this popwa city. I picked one company over the other,

even though they were the same price, because I know even they might have more inventory for us when we come in.

Speaker 2: And I told you guys the story years ago, probably so I was during nine to eleven. I was actually

on a plane early in the morning. But the week

before that, I was in town for a wedding and we rented a car that got a lot of abuse because it saw the whole wedding, it saw the bachelor party, it saw everything. The car got a lot of abuse

the car, and it was a brand new car, and it did not look brandy when it was time for to go back. But to be fair, I was young

and the TV show Jackass was real popular back then, and if you remember, you know, three dollars a day, you too can destroy a run a car video. Everybody

believed that to be true, and come to find out that it is true to a certain degree. I know

some people have returned to rent a car is really rough shape. Us being one of them. And but anyway,

the reason why that connects with nine to eleven was because we had that car, and that car saw a lot of action of craziness. We jumped that car, We

did all kinds of crazy so stuffy she probably shouldn't do it run a car, but we did. And then

nine to eleven happened, and we needed that rent a car because they had no rent of cars avail and they were recalling everything they had out on contracts. They

were trying to get him to bring you in and we knew it, so we wouldn't bring the car. And

even though we were scheduled I think to turn the car in on a Saturday, and like they are on Saturday, are already calling like for the car, like that never happened.

So just drove home and told me to come forget our plan was. I ended up getting to flight out, so,

you know, because nine to eleven hadn't happened yet. So

I was already on a plane and I was flying out, and I was on a plane that morning. I think

my flight was five thirty six o'clock in the morning that I ended up landing here. And then right after that,

after I got home got showered. I was in the

shower when nine to eleven when the attack happened. So

my buddy stayed an extra day and still had the runner car that we had not been nice to destroy it.

Speaker 9: Yes, your body to explain what happened to the he was supposed to leave with me was the same day, and he got convinced to staying party a little bit longer in California.

Speaker 2: I came home because I had to work, being the responsible one.

Speaker 3: I just want to know, were you guys actually going to go drop this car off to the person.

Speaker 2: You guys are gonna do it sneaky.

Speaker 3: And do a night drop and just like, I don't.

Speaker 2: Know what happened to the thing that was pretty clean.

If you guys think, if you guys think, I am joking, and I am and I am absolutely not joking. Back then,

three dollars a day car insurance pretty much you could drop off a ball of nothing and hand the keys over and they really couldn't touch you. That's I think

the policies have probably changed them. But back then, really, guys,

if you guys find out, if you guys know, if you guys go watch the Old Ky Boys, which if you didn't know that was jackass. Before they were called jackets,

they're called ky boys. Okay, So if you watch that

show and the things they did with Runner cars those video, I mean, like a lot of that stuff is real, what you're seeing because if you had the car insurance, you were covered. And I'm telling you, our Runner car

had seen not any love at all. None. And we

were young. We play We're a bunch of guys out

on bachelor party and we had a car and you guys up on an off road track and uh, because I don't know, because guys do stupid stuff with cars.

And I think I told you, you know, like one hundred and twenty across the San Francisco Bridge hitting the construction cones. I don't know why, because people are stupid,

but anyway, the cars people stupid. So the cars just

saw a lot of not love. Okay, it was bad.

It had a bust of window in it.

Speaker 6: It was bad.

Speaker 2: It was it was something they probably should make a movie out of. It was before hangover, but they probably

should have made a movie out out of what happened that night. They've been interesting viral TikTok vid or something.

But then it had and my buddy has the car and he calls me. He's like, hey, what. I was like,

I'm watching on TV and we're having the conversation. He's like,

they're already they've been calling for my rento car. They're

trying to get my rental car back. They're trying to

get my rento car back. He's like, and I'm not.

I'm not giving it up. I was like, don't, I said,

because they're all over the news talking about like they're so because everybody Comber Break got grounded. All the planes

got grounded, and you couldn't go anywhere and you couldn't fly, so people were like trying to snatch up rent of cars and find hotel rooms. It was just mad. So

my buddy's like, I think I'm gonna try to drive this thing. I was like, it's not gonna make it. Now.

Keep in mind, it was a new car when we got it. I think the car only had like thirty

eight miles on it when we got it. And I'm like,

I wouldn't drive that car cross country. So that kind

of gives you an idea of the state of the vehicle.

Because he told me, he's like he no serious. I

told you. They should make a movie. He told me,

he's like when everything finally like got back. I won't

say it ever got back normal, because it still hasn't got back normal. But when they opened up flights again

and stuff like that, he drove with I think he drove my dad and my stepmom to the airport in that car because they were all stuck. They were all

there and it can write and it's and it's destroyed.

I mean, like the center console. We thought it opened up.

We thought the back seat folded down, but it didn't.

We found out too late. We were trying to full

the back seat down. It wasn't a full down back seat,

but it was when we got done. And then you

couldn't get into the trunk anyway. So it doesn't matter,

but it was. It was one of the bad situations,

and he had to drive my parents to the airport in it. And he's and he was told me, he's like,

when I got the car there, I get out of the car and it's got physical smoke coming off the car as it's in the drop off at that time.

It's it's one of those things where you drop the key in that little thing as you walk with there like having you pop the trunk and all that kind of stuff. I don't think the trunk popped anymore. The

car was rough. I wish I had pictures of it

to tell you how so I believe in this story that, yeah, wild times happen out at events, and I can see how this guy kind of got in trouble because things go crazy. You know, I told you guys about I

rented a Blazer and we went, we took it on, we went like to a mint four hundred track with it and went jumping it and having a good But you know, it was it was. We were there for

an event, living it up, having a good time, and the three dollars a day covered GM car insurance back then.

I'm not saying it was right. I'm just saying it happened,

and maybe there's there might be some pictures somewhere flowing around that I'm not aware of. Maybe they'll surface someday.

I don't suggest you do it. It's not the right

thing to do. I'm not condoning it. I'm just saying

I can see how you can go out of town on a business convention automotive related and get yourself in trouble on that note, I gotta take you another quick should break when I come back. You guys all tight,

I'll be right back.

Speaker 1: You're listening to Dave Palatch on Let's Talk Cars Radio.

Dave will be right back.

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Speaker 1: Witlow and Sons Incorporated. Welcome back to Let's Talk Cars Radio.

You're automotive specialist. Now back to your host, Dave Pilach.

Speaker 2: Hey, guys, welcome back. So it's I always have like

we talk. We talked about these topics and then they

circle back around and here we are in I'm not gonna say it's exactly a flashback, but it is a topic.

That's that's I knew was coming and I've I've hinted on it. We've talked about it a little bit here

and there, so we can all agree. Well, no, we're

not all going to agree. I can't even say that

most of us possibly sort of maybe could that there's a lot of things going on here in the economy that isn't all that great. Right, So, like I said,

not everybod's going to agree on there. With some people

think it's it's great out there, and that's fine if you do the car situation with people buying cars, and we were talking about loans I think last episode and the length of the loans loans, loans, jes. The issue

with it is is I've talked about it for a while that people have got themselves into cars. They just

can't afford. And I said there was going to come

a time where this was going to circle back, it was going to be beat. I think we're kind of there.

So I got a couple of friends to own repot companies in the area, and reposer like on the takeoff, like you wouldn't believe. I mean, it is busy, busy, busy.

Speaker 4: We'll get talked about it for a while, you know, especially when a lot of the payouts were being paid out during COVID time, right and yeah, and I think that that had a lot to do with it, and I and loans being pushed back, and you know people you know just kind of getting you know, comfortable with having that extra cash. Well it was so you got

people that are in you know, nine hundred and ninety dollars car payments on a seven year note. It was

great when there was extra money be given. And then

now that money is.

Speaker 2: Apr a year or two, so now or there was balloon payments due on the car, and now the balloon payments hit, so repos are are off the chain. A

buddy of mind set me a video and it is just as far as the eye can see of repot cars that they brought in, I mean just forever. And

then I saw videos. Like I said, I know our

phones listened to us, because then I saw a video. Uh,

and it was one of the car dealerships that are pretty well known throughout the nation. And their lot is

full of repos like they because they I guess they repot their own cars and bring them back to their lot.

And I'm not going to take who they are, but it's it's a large name to everybody knows.

Speaker 4: That means they're giving people cars that probably shouldn't.

Speaker 2: Or people are just walking away from them, which is what usually happens when things get tough. People just go,

I'm just not paying this any more. I think it's

a terrible mo nine to ninety car payment door My kids eat, you know.

Speaker 4: But I always suggest that you said, I was just saying, well, I'm just gonna fall on the loan. I always say, hey,

you should resell that car back. The process is nobody's

pay depend on what you got, right, depends what you guy.

Speaker 2: So we have a leave a truck up for sale right the second it's been sitting forever, nobody, no one's touching it. I get crazy offers on it. Uh, you know,

people are like, you know, four thousand dollars less than where we're looking to sell it, right for right, But normally that car will be gone.

Speaker 4: But if you know that you're going to default on the car Loan already, right, and you know that you already got to find something else, you might as well sell the car back for something, or.

Speaker 2: You find where it's gonna rain right right, right exactly.

Speaker 4: But you know what I'm saying, basically, you know, right, I forget I was gonna He's.

Speaker 2: Like I just said, I just know people do that.

I just saw that video too. We talked about it

and then literally somebody sent me a video.

Speaker 3: I understand where Neate's coming from, though, Like, if you already know you're going to put yourself in the hole, and you already know that you're going on that, you might as well sell the car back to the dealership or somebody will have a huge loss, but you're already.

Speaker 2: Taking a lost. Most of the time they don't want

to just real understand. Most of the time car dealerships

are not they're not buying it. We talk about trying

to go into a lesser car, Like I'm not saying you're gonna go in a lesser car. I'm just saying

that you're in the long run, you're gonna have a like you have a lesser you have a lesser payment, right and so like. Instead of saying, I'm a default

on a thirty thousand dollars car, I'm gonna reseller for say it's what twenty twenty five, I'm gonna take the five ten k loss better than taking the initial trying to you know, just trying to pay that off because originally you're still going to pay off that.

Speaker 3: Already though, and it's bad. Some people already it's called

rolling over there. They take like their ten year and

they'll roll or sorry and make it work, take three learns to five year, loan to a t I'm not saying then they get to the end of their their limit where they're like, I don't have any more years.

Speaker 2: Let me help me out for a second, let me let me, let me try it. So this doesn't work

all the time, but I can work a lot of times.

If you're in a car and you can no longer afford it, and you know you're getting to the point where you're gonna have to default on that car, The best thing that you can try to do is take that car and go get a lease on another car, and they'll take all that negative equity and roll it over to the lease and by the time you get on with the least you wash that money. But it's

the same things as selling it.

Speaker 6: And no, it's not.

Speaker 2: It is not. It's completely different. It's not. The money

comes out completely different. It is the easiest way selling

a car. That money rolls over and it's part of

a bigger part of a loan, and it's hard to get out the simplest way. Guys, look into it. You'll

see that I'm right on this. If you're in a

car and you need to get out of it and stuff like that, you're the easiest way, in the best financial way for you is to try to roll it over into a lease, because there's more money options on a lease than there is buying a car straight out and trying to roll the extension.

Speaker 4: Agree, it's easy to get into a car, but you are you know, someone has to want to pick you up as a you know, to forgive you that money as well as you might put yourself.

Speaker 2: Leases have bigger leeway, but.

Speaker 4: You also might put yourself in a worse position because you couldn't even pay the car payment.

Speaker 2: But here's the thing first as well as you know, the reason why people lease cars first of all, is to get a really nice car that they can normally not get themselves into because of the way the least programs are set up. So you're paying on the value

of the car up to three years, and then after three years you turn the car in or you get alone, and now you buy the car for the next three years, whatever the money is. That's how it works. But they're

able to wash a lot of money within a lease because there's just a lot of leeway with learning to get you into a lease.

Speaker 3: So if you pay for it though, and like Nate was saying, you know, it's certainly you're going to go through like ten different people until you get picked up. Sometimes,

you know, if you got medium credit score or if you're like Nate, you'll get picked up by the first second bank with you the credit score.

Speaker 4: Yeah, I mean that's not that I had a good credit score, but I had no history history, and you still have problems.

Speaker 3: But what I'm saying is, you know, if you roll it over into a lease and you got picked up by one of those other banks. You know, you got

to pay the payment. If you don't, three years go

by and now they want there're.

Speaker 2: People I've seen people wash up to fifteen thousand dollars upside down in a car and then rolled it over to a lease and never pay any more money. Right

and at three years you just drop your lease car off and that's it. That money is washed. That's the

reason why you rolled into a lease. That's the reason, right.

But you but you paid to basically lease a car.

It's basically a wash. But it's you know, it's the

thing that you would never make what money. You would

have never got out of that money any other way.

You're just you're not. I mean you could have.

Speaker 4: I mean you would. I mean you would have paid

off the debt instead of paying extra a long money if you have the right, if you have the money or you paid off, you don't have the okay, but in the long term you are paying.

Speaker 2: I cannot. I got a nine hundred and ninety dollars

car payment that I can just know longer ford to pay and I need to find a way out. I

don't say it works all the time. You go and

you find a car and the lead let's say the least payment, that's three hundred and twenty dollars lease payment.

They find a way to wash and they offer you fifteen thousand dollars less than what you had that car for.

They find a way to make that fifteen thousand dollars fall and you're not paying ninety ninety anymore. Now maybe

you're paying four sixty, four hundred and sixty dollars. You

still got a car, it's new, brand new, you're driving it around and you're out of that nine to ninety car payment. That's how that right. But you you got

the base model and it cost the same price. Absolutely not,

because I know I leased a car I wish. It's

the funny thing is you can't see Nathaniel. He's shaking

his head like I don't know what I'm talking about, And I absolutely do. I leased a car one hundred

percent and had a car that I lease. I didn't

get the base model when I leased it. It was

the nicest model. It's up to me what I leased.

They don't get me. They don't pick the car you

paid the least price you would have paid car on the base model because you picked the cars. You would

if you're trying to if you're trying to, no, absolutely not you. There is a lot of leeways with inside

of that that gives you the opportunity to go ahead and wash away money because they'll give you like a seven thousand dollars incentive. Okay, the seven thousand dollars incent

of is almost half of what you're upside down the car.

You don't have that incentive when you bought the.

Speaker 4: Car trying to get to the next piece of junk.

Speaker 2: They're trying to tell you that's how you see it because you're a negative person, a person's that you're rolling over down. You always said this, somebody are trying to

get over on you. They're not trying to get over

on you. I'm trying to teach you the way to

go ahead and make this happen, the way to make it happen. They're not to get a piece of junk

car because you picked the car. You actually go You're like, Okay,

I want a Toyota camera. This I want to I

don't want the base model Toylet camera. I want the

middle class and then okay, I want to They go, do you want to buy do you want to lease.

I want to lease it because I need to try to wash some money away. That's how that works. They're

not giving you the base model car. You're picking what

car you want, and they set up the lease and you went from nine to ninety to four hundred and sixty dollars. That's a whole big paint you're not making anymore.

It's a win win for everybody in that three years.

When that lease is over, you go, here's your keys, have a nice day, and you're cleaning clear out of that car, or you still would have been five years into the payment on you're only two years into it.

You have five year payment on a car. You still

have two years on a car you can't afford. That's

why the system works. That's why it's set up to

work like that. And you just have to know how

to play that game correctly. And you don't understand it.

Speaker 4: No, No, I got you, and I agree, And I'm not saying that it doesn't work. What I'm saying, though,

is that you're just basically kicking the can down the road and you are still paying that just you got a car out of.

Speaker 2: It, but you're not. That's where you and I disagree.

You're not still paying it because it has a seven thousand dollars incentive on that lease.

Speaker 4: Right, but you paid you wash month, you pay fifteen over three years, you paid fifteen grand over the three years.

You still pay three grand more over than which you still you got a car out of this, You pay fifteen grand. That's where you're confused.

Speaker 2: You're not paying that fifteen thousand dollars into that lease all the time. You listen to what I'm trying to

tell you. If you have a seven thousand dollars leeway,

and some of them do incentive programs, half of that fifteen grand is wash. It doesn't go on the lease.

It doesn't go on the lease because there's a centive to buy the car and get the car. That's how

they wash money. People do it all the time. Go

look it up. It's a really simple way to do it.

I wish I could tell you all the process. I

wasn't in financing. I was just in auto sales, and

I was in it for a very short period of time.

But we moved people out of cars they couldn't afford into lease payments. It wasn't the base model car, and

they went from huge car payments to little car payments by taking a lease and at the end of the three years, they didn't owe us anything. They didn't own anything.

We didn't tack the fifteen thousand dollars onto the price of the car for the lease. They also don't own

the car. It doesn't master, so you did. It does

matter to understand is you're trying to get out of that car anyway. You didn't mess your credit up. If

you fall that you're in a car, you didn't mess your credit up. And that's the end of it. And

that's the best way that it works. I'm telling you, guys,

look it up. It is a way to do it.

I'm not saying it's a way for you. I'm just

saying it's a way to do it and keep your credit intact. Because cars being repoted left and right. On

that note, I gotta take quick commercial break. When I

come back, it's more for you to hold tight.

Speaker 1: You're listening to Dave Pilatch on Let's Talk Cars Radio. Dave,

We'll be right back.

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back to Let's Talk Cars Radio. You're automotive specialist. Now

back to your host, Dave Palatch.

Speaker 2: All right, guys, welcome back. So if you didn't catch

last segment and you're just tuned in, Nathaniel and I have a little bit difference in opinion when it comes to the way that works. What I was telling you, guys,

and I'll stop, I'm keeping.

Speaker 3: A live camera, a live camera in this studio for we talk about it so many times.

Speaker 2: That was how I mean, come on, y'all, I need some time here. You guys trying to make me go

over my come let me, let me, let me load it back up for you. So what I was basically

telling you was is the fact that reposer on the rise, like on the rise isn't even the right way to put it. They're just going crazy right this second. And

I was talking about if you get the point you can't afford your car, a way to roll your car into a lease which eats up a bunch of money.

Nathaniel says it's in there somewhere. Was his point was

the money's in there somewhere, And I say, but it's not and here. So he's right, but he's not right.

As we said, talk about it off the air. He's

right to a certain extent, but to a certain extent I don't believe he is right. And that's just a

different sent opinion. So he's like someone's he's like someone's

paying it somewhere. You're not paying it. Okay. So if

let's just say that Honda has an ascent of or Toyota has this on whatever it is, has a seven thousand dollars incentive off on cars, that's a way to wash some of your upside down on the car that you were trying to get yourself out of and put yourself in a lease because you can no longer afford this I said, nine hundred and ninety dollars car payment, and because you bought a car you really shouldn't have bought in the first place, and you get out of it, whatever it is, and you need to take it and roll it. The easiest way to get out of it

out messing up your credit a lot of times is roll to a lease because there's a lot of incentives on lease programs that will help eat up a lot of that negative equity on that car. That's what you do.

Is there somebody that's still gonna roll over, Sure, I'm probably there is, But if the incentive is big enough, it may eat up a good chunk of that and it's a way to preserve your credit. You still have

a nice new car to drive around, and in three years all of that negative equity that you would have had is now ate up and you can just dump the keys and walk away. That's the point I'm trying

to make.

Speaker 6: Now.

Speaker 2: Nathaniel is point, and I won't talk for him. I'll

let you go ahead and have it. Tell me your point.

Speaker 4: I just thought I was looking through through a different view.

So I'm not saying I do agree that it's you know, it's a perfect idea. And so what I'm saying though,

is that at the end of it, you said that you know they're going to reduce their payment to like four hundred dollars, right.

Speaker 2: I mean I've seemed like down to four hundred, but I always.

Speaker 4: Keep it that four dollars, right, And then they had the term for three years, right, and then they can walk away, right, and they're upside down seven grands, So they're gonna watch seven grand off, right, and you're gonna get into a car, which is great and stuff that you need, want and stuff.

Speaker 2: But you still don't own that car at year. You

don't own that car. You're absolutely in.

Speaker 4: The three years you're just paying fifteen grand to rent that car out right, So you're not having a car payment car payment saying, but you don't own it, right, So you paid, well, you can't own it if you choose to write you have to pay the extra amount of money on it. Well, my point was right is

that you paid fifteen grand and three year term, right, and you were they took seven off, right, you still right, you still paid three four grand extra of what the toll you did it was to rent the car out.

Speaker 2: I'm not saying it wasn't a bad idea. I'm just saying,

at the end of it, you did pay your due, but you didn't pay all the money that you had in negative equity because Honda toyto whoever it is whatever, set ate a big chunk of that negative But you would pay it right that instant that you paid it.

You don't pay it at all. You're trying to which

and I understand what you're saying. You're trying to say

that by renting a car and you don't own anything, you're basically paying that money because you had to pay fifteen thousand dollars right to ar to rent that car, and you.

Speaker 4: Can you can separate that payment, and I understand your hand.

My My argument to that would be I could buy myself a four thousand dollars car and that'd be it.

Speaker 2: There is no yea, but there is no extra. But

you're not getting out from you're not getting out from underneath that car that you owe a lot of money at you if you sell it, you got fifteen thousand dollars that you couldn't get for the car. Now you

had to have fifteen thousand dollars cash, so they somebody you're selling to who can get the title. You don't

have that money. Where's that money come from? Where's it

come from? You bout a four thousand dollars car, but

where's the fifteen thousand dollars? You're upside down and from

the loan versus what the car is worth. And you

sell it to somebody, Now there's fifteen thousand dollars you can't get. You owe that. You owe fifteen thousand dollars

to get the title to give it to the bank, you know, from the bank to give to the guy that wants to buy the car for you.

Speaker 4: And I understand like in the short term you are going to be down right, and the long term and stuff you're still paying.

Speaker 2: The long term, you have gotten yourself out of a really bad situation without damaging your credit. That's what I'm saying, right,

And I'm not there to be some companies pay for that shirt. I didn't. You know, you're own a car

unless you decide to buy that lease out. You don't

own that car, which a lot of people did. I did.

I leased a car and the reason why I leased a car was I didn't know if I didn't know how much I was gonna like that car, Like I didn't know if I you know, So I was like, let me lease it and if I like it, and I'll buy it out at the end, which is what I did. I end up liking the car and buying

it by at least it for three years. When the

three year lease came up, I was still way within my money. If at lease is I told you guys before,

if at least it is written right, you should never be upside down in that car if it's written right.

I wasn't. So I purchased the car and I paid

it off in a year and a half after three years, so I only had a four and a half year total loan on that car.

Speaker 4: Like I said, I'm not saying it's not. It is

the best way to do it without destroying your without destroying your credit. But my argument was just that you

at the end of the day, you're still paying, but your share share.

Speaker 2: With money, but you're not paying, Okay, So that's the that's you and I so all right, all.

Speaker 3: Right, so I'll stay out of it, all right, But I guess I'll jump in just a little bit. I

see it from point both points. You know, I see

it from your point, but I also see it from Nate's point and everything. You're right when you do go

get the car, you are getting the seven thousand dollars deal off of the car, and you're not going to be paying that seven thousand dollars anymore, you know, towards that old car and everything like that, because they were able to roll that seven thousand dollars this. However, I

also see it from Nate's point of view, because this is the way that I look at it. Okay, if

I didn't have that old car, and I kind of threw that old car to the side, didn't say I had that old car, it they probably give me that seven thousand dollars incentive still for buying a least vehicle.

Speaker 2: It's always there. You're always there.

Speaker 3: You're right if you've got a bad which you know, let's say the car's easy math sixty thousand dollars. You know,

they take seven thousand dollars off from the incentative. We're

now at fifty three thousand dollars now, and that's where I'm like, Okay, I do see it from heat as well.

I do see it from Nate's point, because for the fifty three thousand dollar car I could have got without training in my old car. Now I take that fifteen

thousand dollar car toward it, put it towards what I was trying to get that new car.

Speaker 2: Now I'm at the fifty.

Speaker 3: Nine fifty eight thousand dollars or sixty eight thousand dollars.

You take that seven thousand dollars equity off that they were going to give me. Now I'm at sixty one

thousand dollars. You know, so I am kind of a

little bit of eleven about know about eight thousand, six thousand dollars yourself price difference. I did save myself money.

Speaker 2: You know you yourself money? You save yourself time a

different way. Let's get a different way. Hold on problems.

Let me put some car math with one ind.

Speaker 4: We have it, we own a car. Another end, we

just rant in a car. So I'm gonna give it

you hours more for a car we don't own.

Speaker 2: But I also see where hold on, I'm a new car math with you.

Speaker 3: Hold on, because it does take seven thousand dollars off to get that.

Speaker 2: Let's say that you have a seventy thousand dollars car, let's say seventy thousand. Well, no, it's gotta be less

than that car. Get more expeniven. I'm just trying to

try for less, say the original car that you're trying to get out of, because the payment's nine to ninety and I can't remember what ninety ninety gets you nowadays.

It's different than different. Okay, it probably doesn't. Probably it's

probably twelve something. But let's say, okay, let's say you

have sixty thousand dollars car, the payment's nine to ninety on it, right, okay, okay, and you decide to go lease a toyte Camery fully loaded whatever, and you're in a twit for forty seven thousand dollars. Okay, Now you're

fifteen thousand dollars upside down and what the value of the car is, So you got to find a way to eat that money, right, So you you didn't pay for it if you think about it in car in real car math, because that car's forty three. The original

car you bought, okay, is sixty it's fifteen thousand dollars upside down, so you're forty five you're don't say what I'm saying, and they give you a seven thousand dollars incentiup for rolling the car. At the end of the day,

it's car for car. If you were to buy the

list to me, it's car for car. Basically, if you

were to buy the car, your car payment's load because you're only renting it. As you say, it's a lease,

hold on, hold on, let me get there car math.

You're only renting the car for three years. Okay. At

the end of the three years, if you decide to buy it, the car was only forty three thousand dollars.

Your other car was sixty thousand dollars. You washed the

fifteen thousand dollars upside down and you still own a car.

If you were to buy it at three years, you can walk away, hands some of the keys and not buy it. But if you were to buy it, you

did wash all that money away and you didn't have to pay a dime for it if you bought the car. Right.

But if you don't buy the car, you're you're washed away fifteen But you saved all your credit and you still.

Speaker 3: Had a car, right, And I'm not sily lost in all those payments that you just made. Now, all those

payments that you just made towards that car, I mean, give the car.

Speaker 2: If you give the car away, you give the car away.

Let's be honest, right. It's a credit builder. It's really

what it is. A credit builder. It builds a credit.

But you have washed that money away, even where that money is gone. Rather you turn the car in or

if you buy the car, you still have washed that negative away. At the end of that you didn't pay

for it, paid for it, and you said in the beginning you have to do right. You have to do

it wrong.

Speaker 3: If you go get a seventy thousand dollars car with a five thousand dollars incentive and your twenty thousand dollars fifteen, you didn't wash away right.

Speaker 2: A lot of times it's not enough to eat up the full. But if there's seven thousand oh fifteen, that's

almost half less than a thousand dollars, it's almost half, and that's money. And then at the end of the day,

you saved your credit. You're in a car, you're still new,

you're driving it. You if you don't like that car

that great, you're only in it for three years and you saved your credit.

Speaker 3: Right, I saved your credit On the side to understand, you didn't lose a car at the end of it.

Speaker 2: But you don't, you know, because you even buy that car, so you didn't lose it. You can buy that car

and you still bought it. It's a it's a less money.

Speaker 3: If you want, how much you buy that car for that's seven thousand.

Speaker 2: You know you did, you don't.

Speaker 4: It's a credit building and.

Speaker 2: Like I said, you took three years to build your credit.

My argument on this is very simple. On the Toyota,

whatever it is, paid that money. It didn't come out

of your pocket. You're right someone paid it, but it

wasn't you. Because they use that as because it didn't

put on a piece of paper, it doesn't mean you didn't.

Speaker 3: But he didn't make a great argument when he said, you know, of course they'd pay twenty five hundred dollars to kind of know that they're to make for the day.

Speaker 2: One said is right what he did. He said, that

was right at the end of the day, and I'll give them credit for it. A lot of that stuff is

built into the car. I don't exactly agree that it's

built in the car. What I will say is they're

willing to take less profit on the car to give you.

Speaker 4: It might not be that's where the money goes, right, It might not be that incentive, but there is a catch of incentives that they're proposed on.

Speaker 2: It is like I said, we don't always agree on everything, and you can see we will have heated conversations if we don't agree, but at the end of the day, we have common ground and we know exactly what we're talking about when it comes to it. I know a

bunch of my car sale friends are going to chime in and tell me the exact real car math on it.

But on that note, guys, I gotta get out of here.

Make sure you guys come check us out. We were

going to be out of Anstown. Come see us for

a trunk and tree, and definitely make sure you guys tune in for seeming for next week. When we start

getting everything set up, guys will see all the different stuff so as we hit it at the end of the week, you can see it. We're out of you guys,

got anything, Enjoy your weekend thanking of Fred. All right,

we're out here, guys, talk to you soon.

Shifting Expectations

Porsche Macan

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