{"version":"1.0.0","episode":{"title":"Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]","url":"http://getcarcurious.com/episodes/smart-glasses-in-the-shop-inside-napa-autotech-s-xccelerator-training-tha-478","audioUrl":"https://episodes.captivate.fm/episode/85684036-bf67-443a-a75c-b3585cd4c620.mp3","description":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty\n\nWatch Full Video Episode\n\n\n\n\n\n\n\n\nRecorded live at VISION 2026, host Carm Capriotto sits down with Matt Crumpton, Director of Program Development at NAPA Auto Care, and Robin Cowie, Creative Technologist, to explore the official rollout of NAPA’s Extended Reality (XR) training program.\nThe conversation centers around solving some of the industry’s biggest challenges: the ongoing technician shortage, the high cost of tools for new hires, and the need to get technicians productive and billable faster. By leveraging immersive technology that feels familiar to younger generations, NAPA is creating a pathway for new technicians to build skills and confidence in a low-risk, high-impact learning environment.\nThe XR ecosystem is built around three core technologies. Virtual Reality (VR) delivers immersive, point-of-view training with over 50 lessons focused on essential shop skills, reinforcing the idea that “brakes pay bills.” Using a structured “teach five, test five” approach, technicians develop muscle memory before ever working on a live vehicle. Mixed Reality (MR) bridges the gap between virtual and physical by combining real tools with guided digital overlays, allowing for hands-on practice with built-in support. Augmented Reality (AR) smart glasses bring the technology directly into the service bay, giving technicians instant, voice-activated access to critical information like torque specs, keeping them focused on the vehicle and saving valuable time on every job.\nLooking ahead, the platform continues to evolve. Future integrations are expected to include shop management systems, Identifix, and digital vehicle inspections, enabling fully hands-free workflows and even customer-facing video communication directly from the bay.\nAfter successful testing with early adopters, NAPA officially announced at VISION 2026 that its XR training packages are now available for general purchase, offering shops a powerful new way to train, support, and retain the next generation of technicians.\nhttps://napaxccelerator.com/\nVISION Hi-Tech Training & Expo: https://visionkc.com/\nMatt Crumpton, Director of Program Development, NAPA Auto Care\nRobin Cowie, Creative Technologist, AI, VR, AR, Content Producer/Director. https://skillmaker.ai/\n\n\n\n\n\n\n\nThanks to our Partner, NAPA TRACS\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nThanks to our Partner, Today's Class\n\nOptimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/\n\nThanks to our Partner, KUKUI\n\nStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/\n\nThanks to our Partner, Pit Crew Loyalty\n\nYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/\n\nConnect with the Podcast:\n\n- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n\n- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n\n- Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n\n- Subscribe on YouTube: https://www.youtube.com/carmcapriotto\n\n- Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n\n- Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n\n- Follow on Twitter: https://twitter.com/RResultsBiz\n\n- Visit the Website: https://remarkableresults.biz/\n\n- Join our Insider List: https://remarkableresults.biz/insider\n\n- All books mentioned on our podcasts: https://remarkableresults.biz/books\n\n- Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom\n\n- Buy Me a Coffee: https://www.buymeacoffee.com/carm\n\n- Special episode collections: https://remarkableresults.biz/collections\n\n- The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/\n\n- Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/\n\n- Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/\n\n- Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/..."},"annotations":[{"startTime":11.3,"endTime":44.7,"type":"company","title":"NapaTracks","url":"/glossary/napa-tracks","quote":"Thank you so much to our great friends at NapaTracks for sponsoring us to be here. We've been talking way too much on this trip about, so how's your SMS doing?","canonicalId":"company:napa-tracks","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"NapaTracks is a NAPA-related training and support program that helps automotive shops improve operations. In this segment, it’s positioned as providing constant training and local representation to help shops use tools more effectively.","simplifiedExplanation":"NapaTracks is a program from NAPA that helps repair shops learn and get support. They help shops get better at using the tools they already have."}},{"startTime":114.1,"endTime":119.0,"type":"concept","title":"website conversions","url":"/glossary/website-conversions","quote":"Kukui's integrated platform, they deliver four times better website conversions, automated follow-up, and real-time ROI tracking.","canonicalId":"concept:website-conversions","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Website conversions are the percentage of visitors who take a desired action—like requesting a quote, booking service, or calling the shop. In the context of automotive marketing, improving conversions usually means better landing pages, clearer offers, and faster follow-up.","simplifiedExplanation":"A website conversion is when someone visits your site and then does what you want—like booking an appointment or asking for a quote. Higher conversions usually mean your website is doing a better job turning visitors into customers."}},{"startTime":119.0,"endTime":123.2,"type":"concept","title":"automated follow-up","url":"/glossary/automated-follow-up","quote":"Kukui's integrated platform, they deliver four times better website conversions, automated follow-up, and real-time ROI tracking.","canonicalId":"concept:automated-follow-up","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Automated follow-up refers to systems that contact leads after they interact with the shop—often via email, text, or phone scripts—without a human having to manually start each outreach. For service shops, it’s important because many customers decide quickly and may otherwise go cold.","simplifiedExplanation":"Automated follow-up means the shop automatically contacts people after they show interest, like after they fill out a form. It helps you respond quickly so those leads don’t disappear."}},{"startTime":133.1,"endTime":137.8,"type":"concept","title":"one and done cycle","url":"/glossary/one-and-done-cycle","quote":"Pit Crew Loyalty ends the one and done cycle, turning first visits into lasting reliable revenue.","canonicalId":"concept:one-and-done-cycle","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “one and done cycle” describes a business pattern where customers visit once but don’t return for future maintenance or repairs. Automotive shops often try to break this by improving retention—through follow-up, loyalty programs, and proactive service reminders.","simplifiedExplanation":"The “one and done cycle” means a customer comes in once and then never comes back. Shops want to prevent that by building a reason to return."}},{"startTime":212.9,"endTime":217.3,"type":"concept","title":"return of investment","url":"/glossary/return-of-investment","quote":"we were very, very focused on the return of investment, and we were very focused on not the technology, but the result and the impact that what we're doing could have.","canonicalId":"concept:return-of-investment","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Return on investment (ROI) is a way to measure how much benefit you get compared to what you spend. In automotive training and equipment adoption, it often means tracking labor efficiency, fewer comebacks, faster diagnostics, and improved throughput."}},{"startTime":330.5,"endTime":333.9,"type":"concept","title":"technician shortfall","url":"/glossary/technician-shortfall","quote":"[326.5s]  to help its auto care centers and different types of customers.\n[330.5s]  And you look at the shortfall of technicians,\n[332.4s]  that's one major problem.","canonicalId":"concept:technician-shortfall","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A technician shortfall means there aren’t enough trained people to staff repair shops. This drives up training urgency and affects how quickly shops can ramp up service capacity.","simplifiedExplanation":"A technician shortfall means there aren’t enough mechanics available. That’s why shops and training programs focus on getting new techs ready faster."}},{"startTime":339.4,"endTime":341.6,"type":"concept","title":"ROI","url":"/glossary/roi","quote":"[333.9s]  The speed to get a technician up to what we would call a billable state\n[339.4s]  to where that ROI for shop owners\n[341.6s]  that's investing in a young man or woman in this industry","canonicalId":"concept:roi","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"ROI (return on investment) is the business metric for how quickly training and hiring costs pay back through increased productivity and revenue. In shop operations, ROI is often tied to how fast techs become billable and can handle jobs independently.","simplifiedExplanation":"ROI means “did the investment pay off?” In this context, it’s about whether paying for training and support helps the shop make money faster through more productive technicians."}},{"startTime":465.7,"endTime":470.9,"type":"concept","title":"53 lessons","url":"/glossary/53-lessons","quote":"And the result of that is we developed 53 lessons in virtual reality that basically provides the core information that you need to know.","canonicalId":"concept:53-lessons","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The episode describes a structured curriculum of 53 lessons built for VR training. This matters because it frames the training as a comprehensive set of modules rather than a single workshop.","simplifiedExplanation":"They built a whole set of training modules—53 lessons total. It’s meant to cover the important stuff techs need to know."}},{"startTime":643.6,"endTime":646.5,"type":"brand","title":"Mercedes-Benz","url":"/glossary/mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","quote":"did a lot of work from Mercedes-Benz in Germany and Ford. And so automotive and teaching people how to learn things has been a part of my dad's life, his whole life.","canonicalId":"brand:mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mercedes-Benz is referenced as part of the father’s training/work background in Germany. The brand is often associated with formal, structured industrial and technical training programs in automotive manufacturing and service.","simplifiedExplanation":"Mercedes-Benz is a major car company. The speaker is mentioning it to show their family’s background in professional automotive training."}},{"startTime":643.6,"endTime":646.5,"type":"brand","title":"Ford","url":"/glossary/ford","quote":"did a lot of work from Mercedes-Benz in Germany and Ford. And so automotive and teaching people how to learn things has been a part of my dad's life, his whole life.","canonicalId":"brand:ford","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Ford is mentioned alongside Mercedes-Benz as part of the father’s work history in automotive training. This helps frame the episode’s theme: teaching and learning methods applied to real automotive environments.","simplifiedExplanation":"Ford is another big car company. The speaker is using it to explain that their dad worked in professional automotive training before."}},{"startTime":727.7,"endTime":733.0,"type":"concept","title":"XR","quote":"The industry is going to start hearing about XR. And when you say XR to me, the next words that come out of your mouth are mixed reality.","canonicalId":"concept:xr","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"XR stands for “extended reality,” an umbrella term for immersive technologies that blend the real and digital worlds. In this episode, the speaker connects XR directly to mixed reality as the specific type they’re using.","simplifiedExplanation":"XR means “extended reality.” It’s a general term for tech that can make you interact with digital stuff in the real world or in a virtual world."}},{"startTime":731.9,"endTime":737.62,"type":"concept","title":"mixed reality","url":"/glossary/mixed-reality","quote":"And when you say XR to me, the next words that come out of your mouth are mixed reality. Let's explain mixed reality to the audience.","canonicalId":"concept:mixed-reality","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mixed reality is a form of XR where digital objects are placed into the user’s real environment and can interact with it. It’s often used for training because it can overlay instructions, models, or guidance onto real-world tasks.","simplifiedExplanation":"Mixed reality is when computer-generated images are shown in your real space, like they’re “there” with you. It’s useful for training because it can guide you while you work."}},{"startTime":740.5,"endTime":744.6,"type":"concept","title":"extended reality, XR","url":"/glossary/extended-reality-xr","quote":"Yeah, so extended reality, XR, [744.6s] includes something called virtual reality.","canonicalId":"concept:extended-reality-xr","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Extended reality (XR) is an umbrella term for immersive technologies that blend the real world with digital content. It commonly includes virtual reality (VR), augmented reality (AR), and sometimes mixed reality (MR), depending on how a company defines it.","simplifiedExplanation":"XR is a general term for “smart” immersive tech. It can mean virtual reality or other ways of mixing digital stuff with what you see in the real world."}},{"startTime":744.6,"endTime":749.5,"type":"concept","title":"virtual reality","url":"/glossary/virtual-reality","quote":"includes something called virtual reality. [747.3s] So that's complete immersion.","canonicalId":"concept:virtual-reality","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Virtual reality (VR) creates a fully digital environment that you can look around and interact with, typically using headsets. In training contexts, VR can simulate a real shop or procedure without needing the physical space.","simplifiedExplanation":"Virtual reality is when you wear a headset and it puts you into a computer-made environment. For training, it can let you practice without being in the actual shop."}},{"startTime":810.5,"endTime":813.5,"type":"concept","title":"mock-up program","url":"/glossary/mock-up-program","quote":"Napa has been so successful\n with their mock-up program\n that they have for in-person instruction.","canonicalId":"concept:mock-up-program","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A mock-up program uses realistic training replicas (mock-ups) to let technicians practice procedures before working on real vehicles. The segment highlights NAPA’s success with mock-ups for in-person instruction.","simplifiedExplanation":"A mock-up program means practicing on realistic training versions instead of a real car. It helps people learn the steps safely and get comfortable before doing it for real."}},{"startTime":827.2,"endTime":835.8,"type":"concept","title":"augmented reality","url":"/glossary/augmented-reality","quote":"now you're actually on the job\n and you're wearing these very light glasses\n and that's called augmented reality.\n So you've got virtual reality, mixed reality,","canonicalId":"concept:augmented-reality","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Augmented reality (AR) overlays digital information onto your real-world view, typically through lightweight glasses or a display. Here, it’s tied to on-the-job assistance—wearing light glasses while working on real tasks.","simplifiedExplanation":"Augmented reality adds helpful computer information on top of what you’re already seeing. In this episode, it’s described as guidance you get while you’re actually working."}},{"startTime":1195.6,"endTime":1206.9,"type":"term","title":"torque spec","url":"/glossary/torque-spec","quote":"I don't want the technician leaving the car to look up a torque spec, a location, a description of operation, a wire color or a pin out, or technical service bulletins that may give me a head start of what items I need to test first.","canonicalId":"term:torque-spec","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A torque spec is the specified tightening force for a fastener, usually given in units like ft-lb or N·m. Using the correct torque helps prevent stripped threads from over-tightening and loose joints from under-tightening.","simplifiedExplanation":"Torque spec is the exact tightness the manual says to use on a bolt. It helps keep parts secure without damaging the threads."}},{"startTime":1201.2,"endTime":1206.9,"type":"term","title":"technical service bulletins","url":"/glossary/technical-service-bulletins","quote":"I don't want the technician leaving the car to look up a torque spec, a location, a description of operation, a wire color or a pin out, or technical service bulletins that may give me a head start of what items I need to test first.","canonicalId":"term:technical-service-bulletins","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Technical Service Bulletins (TSBs) are manufacturer-issued updates that describe known issues and recommended repair procedures. They often include diagnostic tips, part numbers, and steps that can speed up repairs and reduce repeat failures.","simplifiedExplanation":"Technical service bulletins are official notes from the car maker about common problems and how to fix them. They can save time because they’re based on issues the maker has seen before."}},{"startTime":1268.2,"endTime":1273.8,"type":"term","title":"electrical problem","url":"/glossary/electrical-problem","quote":"So but you look at it as I'm under the dash and if I had a light there, I'm still hands free and I'm trying to track down a wire or electrical problem.","canonicalId":"term:electrical-problem","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An “electrical problem” in automotive terms usually involves wiring, connectors, fuses, grounds, or sensor/module signals rather than mechanical wear. The segment highlights using information access while physically working under the dash to trace circuits.","simplifiedExplanation":"An electrical problem usually means something in the car’s wiring or connections—like a sensor signal not getting through. It’s often diagnosed by checking wires and connectors."}},{"startTime":1277.3,"endTime":1280.7,"type":"term","title":"pin out","url":"/glossary/pin-out","quote":"And I want to ask the pin out on a connector under the dash.","canonicalId":"term:pin-out","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “pin out” is the mapping of which wire/terminal in a connector corresponds to a specific circuit or signal. Knowing the pin out is crucial for electrical diagnostics because it tells you where to probe and what you should expect to see.","simplifiedExplanation":"A pin out is a diagram that shows which wire goes to which terminal inside a connector. It helps you figure out what wire you’re actually testing when you’re chasing an electrical problem."}},{"startTime":1591.3,"endTime":1594.5,"type":"term","title":"service advisor","url":"/glossary/service-advisor","quote":"[1591.3s] So if you think about if I am a technician or a service advisor, [1594.5s] I can click video...","canonicalId":"term:service-advisor","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A service advisor is the customer-facing role at an auto shop that coordinates service, communicates findings, and helps translate technician observations into repair recommendations. The transcript contrasts their workflow with the technician’s ability to show and explain issues using video/visual tools.","simplifiedExplanation":"A service advisor is the person at the shop who talks with you about what the car needs. They help explain the technician’s findings and what will be done."}},{"startTime":1603.4,"endTime":1605.3,"type":"term","title":"dye","url":"/glossary/dye","quote":"[1603.4s] We need to clean this up. [1604.3s] We need to put dye in it. [1605.3s] We need to be able to test...","canonicalId":"term:dye","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Leak-detection dye is added to a suspected fluid system so it can be identified later using inspection tools (often UV light). The technician is describing a step-by-step process: locate the leak, clean the area, add dye, then test/confirm where it’s coming from.","simplifiedExplanation":"Leak dye is a special fluid added to help find where something is leaking. After it’s added, you can check the area and confirm the exact source of the leak."}},{"startTime":1631.0,"endTime":1647.0,"type":"term","title":"smart glasses","url":"/glossary/smart-glasses","quote":"[1631.0s] And the thought that I had was in all the great DVI companies that are out there, [1636.0s] they're going to integrate... the glasses are going to be integrated there.","canonicalId":"term:smart-glasses","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Smart glasses are wearable displays that let a technician view and capture information while staying oriented to the vehicle. In this context, they’re discussed as a way to integrate inspection visuals directly into the shop’s digital workflow and send them to the customer.","simplifiedExplanation":"Smart glasses are like wearable screens. Here, the technician can explain what they see on the car while recording, so the customer gets a clearer picture of the problem."}},{"startTime":1703.0,"endTime":1710.0,"type":"concept","title":"VIN number","url":"/glossary/vin-number","quote":"[1703.0s]  You've got all the information.\n[1703.9s]  Once you have that VIN number, it's like the VIN number is the gateway to the world, right?\n[1708.7s]  But now you're just talking to that vehicle.","canonicalId":"concept:vin-number","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"VIN (Vehicle Identification Number) is a unique 17-character code that identifies a specific vehicle. In shop workflows, having the VIN lets systems pull the correct vehicle history and specifications so inspections and recommendations are accurate.","simplifiedExplanation":"A VIN is like a car’s fingerprint. Once you enter it, the system can look up the exact vehicle details and history so the inspection and recommendations match that specific car."}},{"startTime":2011.7,"endTime":2018.0,"type":"concept","title":"ASE case study","url":"/glossary/ase-case-study","quote":"And I think, you know, from the ASE case study that we did, there was one resonating thing that one of the students said, he says, this allows me to learn and kind of a real world format without the anxiety of making mistakes.","canonicalId":"concept:ase-case-study","priority":0.5,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"ASE refers to the National Institute for Automotive Service Excellence, which is known for certifying technicians and creating training frameworks. In the episode, the speaker references an ASE case study to support how the training approach affects student learning and confidence.","simplifiedExplanation":"ASE is a well-known automotive training and certification organization for mechanics. The podcast mentions an ASE case study to show that the training method helped students learn better and feel more confident."}},{"startTime":2153.8,"endTime":2186.3,"type":"concept","title":"Wi-Fi","url":"/glossary/wi-fi","quote":"And really, it's Wi-Fi... It's Wi-Fi and keeping it charged. It is a self-contained unit. So you just, once you connect, you put it on, you connect it to the Wi-Fi and you go.","canonicalId":"concept:wi-fi","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Wi‑Fi is the wireless network connection the training glasses/headset use to download and update content. The speaker emphasizes it’s largely “plug and play,” with the main practical requirement being network access and keeping the unit charged.","simplifiedExplanation":"Wi‑Fi is the wireless internet connection. The training system uses it to pull down the right lessons and updates, so the shop just needs a working network and charged devices."}},{"startTime":2264.2,"endTime":2270.3,"type":"concept","title":"learning by doing","url":"/glossary/learning-by-doing","quote":"you're actively actually doing it in the headset. So you're learning by doing. You're not reading text on a screen.","canonicalId":"concept:learning-by-doing","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Learning by doing” describes hands-on practice as the primary learning method. In this context, the headset-based training replaces passive reading with interactive tasks that simulate shop work.","simplifiedExplanation":"They’re saying you learn best when you actually practice, not just read. The training makes you do the steps instead of only watching text."}},{"startTime":2276.1,"endTime":2281.2,"type":"concept","title":"muscle memory","url":"/glossary/muscle-memory","quote":"And that builds that muscle memory as well. It is over and over and over again. And by the way, they're being kind of assessed or measured throughout that.","canonicalId":"concept:muscle-memory","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Muscle memory” here means training that repeats the same actions until they become automatic. In shop training, that helps technicians perform procedures consistently without having to consciously think through every step.","simplifiedExplanation":"It means you practice something so many times that your body just does it automatically. That’s useful in car work because it makes the steps faster and more consistent."}},{"startTime":2285.8,"endTime":2290.5,"type":"concept","title":"participation trophy","url":"/glossary/participation-trophy","quote":"...So you can't just keep going through the modules just because it's not a participation trophy. They've got to be able to complete the module, answer the questions...","canonicalId":"concept:participation-trophy","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker uses “participation trophy” to contrast real competency-based testing with training that rewards showing up. In this program, learners must score at a high level to advance, emphasizing performance over attendance.","simplifiedExplanation":"They’re saying this isn’t just about showing up and getting credit. You have to actually do well on the questions to move on."}},{"startTime":2305.7,"endTime":2318.4,"type":"concept","title":"Teach five, test five","url":"/glossary/teach-five-test-five","quote":"We teach five ideas and we test five ideas. Teach five, test five. You don't get to idea number six unless you've passed all five of those ideas.","canonicalId":"concept:teach-five-test-five","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Teach five, test five” describes a structured training loop where learners must demonstrate mastery before moving on. It’s essentially a gated curriculum: you learn a set of ideas, then prove you can apply them before advancing.","simplifiedExplanation":"They teach a set of lessons, then they test you on that set. You can’t move forward until you pass, so you don’t build bad habits."}},{"startTime":2427.9,"endTime":2444.4,"type":"term","title":"early adopters","url":"/glossary/early-adopters","quote":"...those early adopters. Anyone else that's saying, I got to do this thing. Is there a timeframe? Do we have to wait another few months before today's the day?","canonicalId":"term:early-adopters","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Early adopters” are the first shops/teams to try a new tool or training program before it’s widely available. The speaker discusses whether there’s a timeline for others to join after the initial rollout.","simplifiedExplanation":"Early adopters are the first people to try something new. They’re usually the first shops to use the new training or technology."}},{"startTime":2458.1,"endTime":2527.57,"type":"term","title":"QR code","url":"/glossary/qr-code","quote":"Here at the show, we've got a QR code. We're wearing these, you know, super obnoxious shirts... I was like, you're going to be a walking billboard.","canonicalId":"term:qr-code","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A QR code is a scannable graphic that links to a website or contact flow. Here it’s used on shirts at the show so attendees can quickly access the training/online resources via their phones.","simplifiedExplanation":"A QR code is a little square you scan with your phone. In this segment, it’s printed on shirts so people can instantly pull up the program info."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/smart-glasses-in-the-shop-inside-napa-autotech-s-xccelerator-training-tha-478/transcript.vtt","type":"text/vtt"}]}