{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"Spradlin on Used Car Acquisition, Murphy on 5-Day Frontline | Daily Dealer Live","url":"http://getcarcurious.com/episodes/spradlin-on-used-car-acquisition-murphy-on-5-day-frontline-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR6393594252.mp3","description":"Today's show features:\n\n\n\n- Charlie Spradlin, General Manager at Art Moehn Auto Group\n\n\n\n- John Murphy, Used Vehicle Director at Holler-Classic Automotive\n\n\n\nThis episode is brought to you by:\n\n\n\nPresidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com. Check it out at https://thepresidiogroup.com\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG Circles ➤ ⁠⁠https://cdgcircles.com/⁠⁠\n\nCDG News ➤ ⁠⁠https://news.dealershipguy.com/⁠⁠\n\nCDG Jobs ➤ ⁠⁠https://jobs.dealershipguy.com/⁠⁠\n\nCDG Recruiting ➤ ⁠⁠https://www.cdgrecruiting.com/⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠\n\nLinkedIn ➤⁠⁠⁠ https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠\n\nFacebook ➤⁠⁠⁠ https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠dealershipguy.com"},"annotations":[{"id":487022,"startTime":386.1,"endTime":390.7,"type":"concept","title":"regulatory clarity","url":"/glossary/regulatory-clarity","quote":"If the bill advances, it gives the industry more regulatory clarity on the competitive\nlandscape, though the unresolved questions around Chinese brands like Volvo and Stilanus's\nLeap Motor partnership will remain complicated territory.","canonicalId":"concept:regulatory-clarity","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Regulatory clarity refers to clearer rules and guidance from the government so businesses know how to comply. In this segment, it’s framed as helpful for the auto industry to understand how competition—especially involving Chinese brands—will be handled.","simplifiedExplanation":"Regulatory clarity means the government makes the rules clearer. The hosts are saying clearer rules would help car companies plan for competition and compliance.","sourceStartTime":386.1,"sourceEndTime":390.7}},{"id":487023,"startTime":390.7,"endTime":395.4,"type":"brand","title":"Volvo","url":"/glossary/volvo","quote":"though the unresolved questions around Chinese brands like Volvo and Stilanus's\nLeap Motor partnership will remain complicated territory.","canonicalId":"brand:volvo","priority":0.25,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Volvo is a Swedish automaker that’s become closely tied to China through ownership and manufacturing partnerships. In this segment, Volvo is mentioned as an example of a “Chinese brand” that could be affected by proposed U.S. policy changes.","simplifiedExplanation":"Volvo is a car brand from Sweden. The hosts mention it because U.S. rules being discussed may treat some brands with Chinese ties differently.","sourceStartTime":390.7,"sourceEndTime":395.4}},{"id":487024,"startTime":390.7,"endTime":395.4,"type":"brand","title":"Leap Motor","url":"/glossary/leap-motor","quote":"though the unresolved questions around Chinese brands like Volvo and Stilanus's\nLeap Motor partnership will remain complicated territory.","canonicalId":"brand:leap-motor","priority":0.2,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Leapmotor (often stylized as Leap Motor) is a Chinese electric-vehicle brand. The segment mentions a partnership involving Leap Motor as part of the uncertainty around how Chinese-brand-related policy will affect market access.","simplifiedExplanation":"Leap Motor is a Chinese electric car brand. The hosts bring it up because a partnership involving the brand could be affected by U.S. policy decisions.","sourceStartTime":390.7,"sourceEndTime":395.4}},{"id":487025,"startTime":399.4,"endTime":404.4,"type":"brand","title":"Polestar","url":"/glossary/polestar","quote":"if you're a Polestar dealer this July of 2026, you know you won't be selling\nthose in the U.S. next year, 2027.","canonicalId":"brand:polestar","priority":0.25,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Polestar is a performance-focused electric vehicle brand. The hosts say Polestar dealers in July 2026 won’t be selling Polestars in the U.S. next year (2027), which is a distribution/market-access change rather than a technical change to the cars.","simplifiedExplanation":"Polestar makes electric cars. The segment is saying that Polestar’s U.S. sales/distribution will change in 2027, so dealers won’t be selling them there anymore.","sourceStartTime":399.4,"sourceEndTime":404.4}},{"id":487026,"startTime":426.2,"endTime":434.2,"type":"company","title":"Ed Morse automotive group","url":"/glossary/ed-morse-automotive-group","quote":"in Bicell News, Ed Morse, there you go.\nEd Morse Automotive Group officially added Mercedes-Benz of Billings in Montana on July\n8th, the group's third luxury brand and 61st overall store.","canonicalId":"company:ed-morse-automotive-group","priority":0.55,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Ed Morse Automotive Group is a dealership group that buys and operates multiple car stores. In this segment, it’s described as adding a new Mercedes-Benz dealership in Billings, Montana, expanding the group’s luxury portfolio.","simplifiedExplanation":"Ed Morse Automotive Group is a company that owns multiple car dealerships. Here, they’re adding a new Mercedes-Benz store in Montana and growing their luxury lineup.","sourceStartTime":426.2,"sourceEndTime":434.2}},{"id":487027,"startTime":429.5,"endTime":443.6,"type":"brand","title":"Mercedes-Benz","url":"/glossary/mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","quote":"Ed Morse Automotive Group officially added Mercedes-Benz of Billings in Montana on July\n8th, the group's third luxury brand and 61st overall store.\nThe deal marks Ed Morse's entry into Montana and adds Mercedes alongside Cadillac and Porsche","canonicalId":"brand:mercedes-benz","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mercedes-Benz is a German luxury automaker. The segment notes that Ed Morse Automotive Group added a Mercedes-Benz store in Billings, Montana, and positions Mercedes alongside other luxury brands in the group’s portfolio.","simplifiedExplanation":"Mercedes-Benz is a luxury car brand. The hosts are saying a new Mercedes-Benz dealership location was added in Montana as part of a larger dealership-group expansion.","sourceStartTime":429.5,"sourceEndTime":443.6}},{"id":487028,"startTime":438.7,"endTime":443.6,"type":"brand","title":"Cadillac","url":"/glossary/cadillac","quote":"The deal marks Ed Morse's entry into Montana and adds Mercedes alongside Cadillac and Porsche\nin a luxury portfolio that didn't exist two years ago.","canonicalId":"brand:cadillac","priority":0.2,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Cadillac is a U.S. luxury automaker. The segment lists Cadillac as one of the luxury brands in Ed Morse Automotive Group’s portfolio, alongside Mercedes-Benz and Porsche.","simplifiedExplanation":"Cadillac is a luxury car brand from the U.S. The hosts mention it as part of the dealership group’s lineup of luxury brands.","sourceStartTime":438.7,"sourceEndTime":443.6}},{"id":487029,"startTime":438.7,"endTime":443.6,"type":"brand","title":"Porsche","url":"/glossary/porsche","quote":"The deal marks Ed Morse's entry into Montana and adds Mercedes alongside Cadillac and Porsche\nin a luxury portfolio that didn't exist two years ago.","canonicalId":"brand:porsche","priority":0.2,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Porsche is a German sports-car and luxury automaker known for performance-focused engineering. Here, it’s mentioned as another luxury brand added to Ed Morse Automotive Group’s portfolio in Montana.","simplifiedExplanation":"Porsche is a well-known German luxury sports-car brand. The hosts are saying the dealership group now carries Porsche as part of its luxury lineup.","sourceStartTime":438.7,"sourceEndTime":443.6}},{"id":487030,"startTime":1026.5,"endTime":1035.8,"type":"concept","title":"auction comes into play","url":"/glossary/auction-comes-into-play","quote":"And so the auction\n[1031.3s] comes into play and it's really, really important to have that as part of your strategy.","canonicalId":"concept:auction-comes-into-play","priority":0.45,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In used-car acquisition, “auction” refers to buying inventory through dealer-only sales channels rather than only buying from walk-in customers or the street. Dealers use auctions to quickly source replacements for cars they sold, especially when supply is tight.","simplifiedExplanation":"An auction is a place where dealers bid on used cars. It helps a dealership replace cars they sold the day before by finding new inventory fast.","sourceStartTime":1026.5,"sourceEndTime":1035.8}},{"id":487031,"startTime":1035.8,"endTime":1040.9,"type":"concept","title":"used car buying center","url":"/glossary/used-car-buying-center","quote":"Do you have any type of a used car buying center? Have you gotten into that strategy?\n[1039.7s] A lot of used car managers have.","canonicalId":"concept:used-car-buying-center","priority":0.4,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “used car buying center” is an internal dealership unit focused specifically on sourcing used inventory. It typically has dedicated managers and buyers, and may coordinate with other departments to streamline acquisition and reconditioning.","simplifiedExplanation":"A used-car buying center is a dedicated team inside a dealership that’s responsible for finding and purchasing used cars. Instead of everyone doing it ad hoc, there’s a focused group that handles it.","sourceStartTime":1035.8,"sourceEndTime":1040.9}},{"id":487032,"startTime":1040.9,"endTime":1052.8,"type":"term","title":"service concierge","url":"/glossary/service-concierge","quote":"We have a service concierge, service lane concierge,\n[1052.8s] who works in that department as well.","canonicalId":"term:service-concierge","priority":0.35,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “service concierge” is a customer-facing role that coordinates service appointments and communication for the service department. In dealership operations, it’s often used to improve customer experience and reduce friction between sales and service.","simplifiedExplanation":"A service concierge is a person who helps manage the service experience—like scheduling and keeping customers informed. The goal is to make service feel smoother and more organized.","sourceStartTime":1040.9,"sourceEndTime":1052.8}},{"id":487033,"startTime":1060.9,"endTime":1070.8,"type":"company","title":"Autoacquire","url":"/glossary/autoacquire","quote":"But Frank Knox with\n[1063.6s] Autoacquire, he's been instrumental in helping me create that.","canonicalId":"company:autoacquire","priority":0.2,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Autoacquire is referenced as a company that helped the speaker build a used-car buying department. The context suggests it provides support or tools for used-car acquisition strategy.","simplifiedExplanation":"Autoacquire is a company mentioned as helping set up the dealership’s used-car buying process. It sounds like they provide help or expertise for finding inventory.","sourceStartTime":1060.9,"sourceEndTime":1070.8}},{"id":487034,"startTime":1060.9,"endTime":1070.8,"type":"person","title":"Frank Knox","url":"/glossary/frank-knox","quote":"But Frank Knox with\n[1063.6s] Autoacquire, he's been instrumental in helping me create that.","canonicalId":"person:frank-knox","priority":0.18,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Frank Knox is mentioned as the person behind Autoacquire who helped the speaker create a used-car buying department. In this segment, he’s positioned as an instrumental advisor for inventory acquisition operations.","simplifiedExplanation":"Frank Knox is the person the speaker credits with helping set up their used-car buying strategy. He’s described as instrumental in building that department.","sourceStartTime":1060.9,"sourceEndTime":1070.8}},{"id":487035,"startTime":1085.5,"endTime":1106.7,"type":"concept","title":"general manager","url":"/glossary/general-manager","quote":"Yeah. It's interesting, Charlie, because a lot of leaders once they've become\n[1090.5s] in that GM role, that general manager role, I've found it becomes sometimes tougher to continue","canonicalId":"concept:general-manager-role","priority":0.25,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “general manager role” is the top operational leadership position at a dealership, responsible for performance across departments. The speaker notes that once leaders settle into the role, it can become harder to stay curious and keep learning.","simplifiedExplanation":"The general manager is the person running the dealership day-to-day. The discussion here is about how leaders can stop asking questions once they’ve been in the role awhile.","sourceStartTime":1085.5,"sourceEndTime":1106.7}},{"id":487036,"startTime":1412.3,"endTime":1418.5,"type":"term","title":"MPI","url":"/glossary/mpi","quote":"our service process. I, like in my brain, I can't see why we wouldn't use MPI. Like it doesn't,","canonicalId":"term:mpi","priority":0.55,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"MPI usually means a multi-point inspection: a structured checklist used to evaluate a vehicle’s condition at multiple locations (often including safety items and wear items). In a dealership context, it’s meant to make inspections consistent so customers get the same level of assessment every time.","simplifiedExplanation":"MPI stands for a multi-point inspection. It’s a checklist that a shop uses to look over a car in a consistent way, so nothing important gets missed and the process is the same for every customer.","sourceStartTime":1412.3,"sourceEndTime":1418.5}},{"id":487037,"startTime":1423.4,"endTime":1455.3,"type":"concept","title":"standardizing the process","url":"/glossary/standardizing-the-process","quote":"And so as I'm learning, that's one of the things that I plan to tackle right away is standardizing. ... standardization of the process of a customer coming through the service drive","canonicalId":"concept:standardizing-the-process","priority":0.4,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Standardizing the process means using consistent steps, checklists, and communication so every customer experience is repeatable. In service operations, it reduces missed items, uneven quality, and confusion—especially when volume is high.","simplifiedExplanation":"Standardizing the process means doing the same steps the same way for every customer. That helps the shop be more consistent and avoid mistakes.","sourceStartTime":1423.4,"sourceEndTime":1455.3}},{"id":487038,"startTime":1428.2,"endTime":1432.3,"type":"term","title":"service drive","url":"/glossary/service-drive","quote":"standardizing the process of a customer coming through the service drive and getting the exact same experience","canonicalId":"term:service-drive","priority":0.45,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A service drive is the customer-facing lane/area where vehicles enter for service work—typically for check-in, drop-off, and pickup. Standardizing the service drive process helps reduce variability in wait times, communication, and how work orders are initiated.","simplifiedExplanation":"The service drive is the part of the dealership where you pull in to drop off your car for service. Standardizing it means the dealership runs that check-in process the same way for every customer.","sourceStartTime":1428.2,"sourceEndTime":1432.3}},{"id":487039,"startTime":1443.0,"endTime":1449.1,"type":"term","title":"RO's","url":"/glossary/ro-s","quote":"we're doing about 2000 ROs in our service drive. It should be the same.","canonicalId":"term:ros","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealership operations, ROs typically means repair orders—paperwork that documents the customer’s request, the technician’s findings, and the work to be performed. Tracking ROs is a core way to measure service throughput and consistency.","sourceStartTime":1443.0,"sourceEndTime":1449.1}},{"id":487040,"startTime":1513.7,"endTime":1527.0,"type":"concept","title":"replace what we sold the day before","quote":"And then continuing to replace what we sold the day before. If you don't have a strategy, if you're not replacing the right cars,","canonicalId":"concept:replace-what-we-sold-the-day-before","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This is an inventory strategy idea: immediately replenishing inventory with the right replacements after sales so the dealership maintains steady supply. The speaker emphasizes “replacing the right cars” rather than simply replacing units, tying it to profitability and turn rate.","simplifiedExplanation":"They’re talking about keeping the lot stocked by buying replacements right after they sell cars. The point is to replace the right kinds of cars so you don’t lose money on the next ones.","sourceStartTime":1513.7,"sourceEndTime":1527.0}},{"id":487041,"startTime":1521.6,"endTime":1527.0,"type":"concept","title":"car sat for 65 days","url":"/glossary/car-sat-for-65-days","quote":"If a car sat for 65 days and you lost $800 under a thousand, like you shouldn't be replacing that car.","canonicalId":"concept:car-sat-for-65-days","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Car sat for 65 days” refers to inventory aging—how long a vehicle remains unsold on the lot. Longer aging often signals pricing or demand issues, and the speaker uses it to argue against replacing a car that already underperformed financially.","simplifiedExplanation":"If a car sits for a long time, it means it’s not selling. The speaker is saying that if a car has been sitting (like 65 days) and you already lost money on it, you shouldn’t just repeat that same mistake by replacing it.","sourceStartTime":1521.6,"sourceEndTime":1527.0}},{"id":487042,"startTime":1855.0,"endTime":1867.2,"type":"term","title":"standardization","url":"/glossary/standardization","quote":"I'm going to sound like a broken record with people in process, right? But in the used car world, kind of seguating off of, you know, our first guest here is Charlie is standardization, right?","canonicalId":"term:standardization","priority":0.55,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In a used-car operation, standardization means using the same repeatable steps for every vehicle. The goal is to keep the car’s condition, documentation, and presentation consistent from reconditioning through sales.","simplifiedExplanation":"Standardization here means the dealership uses the same checklist and steps for every used car. That way, each car gets handled consistently from cleaning/repairs all the way to being ready to sell.","sourceStartTime":1855.0,"sourceEndTime":1867.2}},{"id":487043,"startTime":1867.2,"endTime":1877.5,"type":"concept","title":"reconditioning","url":"/glossary/reconditioning","quote":"But if you don't have it standardized to process and with that car's journey through reconditioning all the way up to merchandising, and then that process then goes into the sales process.","canonicalId":"concept:reconditioning","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Reconditioning is the work a dealer does to bring a used car up to a sellable standard. It can include repairs, detailing, and fixing issues found during inspection so the vehicle is ready for customers.","simplifiedExplanation":"Reconditioning is what a dealership does to make a used car ready to sell. Think repairs and cleanup to address problems and improve how the car looks and drives.","sourceStartTime":1867.2,"sourceEndTime":1877.5}},{"id":487044,"startTime":1873.5,"endTime":1877.5,"type":"term","title":"merchandising","url":"/glossary/merchandising","quote":"But if you don't have it standardized to process and with that car's journey through reconditioning all the way up to merchandising, and then that process then goes into the sales process.","canonicalId":"term:merchandising","priority":0.45,"confidence":0.74,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Merchandising in a dealership context means preparing and presenting inventory to sell—pricing strategy, photos, listings, and how the car is marketed. It’s the bridge between reconditioning and the actual sales process.","simplifiedExplanation":"Merchandising is how the dealership “puts the car on display” for buyers. That includes things like how it’s listed online and how it’s presented to customers.","sourceStartTime":1873.5,"sourceEndTime":1877.5}},{"id":487045,"startTime":1919.3,"endTime":1966.9,"type":"brand","title":"been fast","quote":"been fast rankings, you know, the been fast location to is on one of the campuses, right? So you have this EV brand that's emerging, right? ... But then fast is, is, you know, they're treating us well as well.","canonicalId":"brand:been-fast","priority":0.4,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Been fast” appears to be the dealership brand identity being discussed, including rankings and store presence. The speaker uses it to explain how the dealer’s EV inventory and marketing funnel shoppers into sales.","simplifiedExplanation":"“Been fast” is the name the host is using for the dealership they work with. They’re saying their EV inventory and website presence help bring in buyers.","sourceStartTime":1919.3,"sourceEndTime":1966.9}},{"id":487046,"startTime":1925.4,"endTime":1932.6,"type":"term","title":"EV brand","url":"/glossary/ev-brand","quote":"So you have this EV brand that's emerging, right? In the United States, it came heavy out of the West Coast.","canonicalId":"term:ev-brand","priority":0.35,"confidence":0.62,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An EV brand is a manufacturer’s electric-vehicle lineup marketed under a specific name. The speaker is describing how that brand’s U.S. presence expanded geographically and how the dealer positioned inventory to match demand.","simplifiedExplanation":"An EV brand means a company that sells electric cars under its own name. The speaker is saying that brand’s popularity spread, and the dealership stocked used EVs to meet local interest.","sourceStartTime":1925.4,"sourceEndTime":1932.6}},{"id":487047,"startTime":1942.0,"endTime":1955.2,"type":"term","title":"used EVs","url":"/glossary/used-evs","quote":"But also, we got 155 used EVs in inventory. So we can have great used EV presence that if been fast, doesn't organically grab someone's attention.","canonicalId":"term:used-evs","priority":0.7,"confidence":0.84,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Used EVs” are previously owned electric vehicles sold by a dealer. They’re a special category because buyers often compare charging experience, battery health expectations, and total cost of ownership rather than just gas mileage.","simplifiedExplanation":"Used EVs are electric cars that someone owned before and are now being sold again. People shopping for them often care a lot about the battery and how practical the car is to charge and live with.","sourceStartTime":1942.0,"sourceEndTime":1955.2}},{"id":487048,"startTime":1942.0,"endTime":1955.2,"type":"term","title":"inventory","url":"/glossary/inventory","quote":"But also, we got 155 used EVs in inventory. So we can have great used EV presence that if been fast, doesn't organically grab someone's attention.","canonicalId":"term:inventory","priority":0.5,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Inventory refers to the vehicles a dealership currently has available to sell. In this segment, it’s specifically about stocking used EVs so the dealer can attract buyers who are already shopping online.","simplifiedExplanation":"Inventory just means the cars the dealership has on hand to sell. Here, they’re talking about having enough used electric cars available to draw in shoppers.","sourceStartTime":1942.0,"sourceEndTime":1955.2}},{"id":487049,"startTime":1955.2,"endTime":1960.4,"type":"brand","title":"Tesla","url":"/glossary/tesla","quote":"You know, it's not something that's on the top of someone's mind, like a Tesla product. If we have a good used EV presence, and they're engaged in our websites, it can lead them to been fast.","canonicalId":"brand:tesla","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Tesla is the best-known EV brand in the U.S., so its products are often already “top of mind” for shoppers. The speaker contrasts that with the need for a dealer to build visibility for other used EVs.","sourceStartTime":1955.2,"sourceEndTime":1960.4}},{"id":487050,"startTime":1973.8,"endTime":1976.94,"type":"term","title":"model year","url":"/glossary/model-year","quote":"We got fresh inventory coming as early as August this year, 2027 model your product. So we're excited for that.","canonicalId":"term:model-year","priority":0.3,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Model year is the annual naming convention manufacturers use for vehicle updates and availability. Dealers plan inventory around upcoming model years so they can advertise what’s arriving next and manage trade-ins and used-car supply.","simplifiedExplanation":"Model year is the manufacturer’s yearly “version” of a car. Dealerships plan ahead for the next model year so they know what will be coming in and can prepare their inventory.","sourceStartTime":1973.8,"sourceEndTime":1976.94}},{"id":487051,"startTime":2032.3,"endTime":2037.7,"type":"term","title":"Blackbook","url":"/glossary/blackbook","quote":"I think all of us that are in the used car world saw the reporting via Blackbook or Manhattan Cox, you know, what those vehicles were transacting at...","canonicalId":"term:blackbook","priority":0.35,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Black Book is a vehicle valuation and pricing data service used by dealers and industry professionals. The speaker references it to describe how dealers track what used vehicles are “transacting” for.","simplifiedExplanation":"Black Book is a pricing guide/data service that dealers use to estimate what used cars are worth. It helps them understand market prices and trends.","sourceStartTime":2032.3,"sourceEndTime":2037.7}},{"id":487052,"startTime":2037.7,"endTime":2037.7,"type":"term","title":"Manheim Cox","quote":"I think all of us that are in the used car world saw the reporting via Blackbook or Manhattan Cox, you know, what those vehicles were transacting at...","canonicalId":"term:manheim-cox","priority":0.3,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Manheim Cox” appears to be a valuation/pricing data reference used in dealer reporting alongside Black Book. The key point is that the speaker is citing market data sources to support claims about used-vehicle transaction pricing.","simplifiedExplanation":"This is another industry data source dealers use to track used-car prices. The speaker is using it to show what cars are actually selling for, not just what people think they’re worth.","sourceStartTime":2037.7,"sourceEndTime":2037.7}},{"id":487053,"startTime":2080.6,"endTime":2087.1,"type":"term","title":"EV values","url":"/glossary/ev-values","quote":"So John, a lot of pundits and automotive thought EV values would go off a cliff because a lot of lease returns were going to come up over the next few years...","canonicalId":"term:ev-values","priority":0.55,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“EV values” refers to how much used electric vehicles are worth in the market. In dealer talk, it usually means resale pricing and how quickly those prices rise or fall compared with expectations.","simplifiedExplanation":"“EV values” just means what used electric cars are selling for. Dealers watch this because it affects what they can pay for trade-ins and what they can sell them for.","sourceStartTime":2080.6,"sourceEndTime":2087.1}},{"id":487054,"startTime":2089.6,"endTime":2092.0,"type":"term","title":"lease returns","url":"/glossary/lease-returns","quote":"...because a lot of lease returns were going to come up over the next few years as OEMs pushed that with the tax rebates and then just a sheer flood of quantity.","canonicalId":"term:lease-returns","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Lease returns” are the vehicles that come back to the leasing company when a lease term ends. A wave of lease returns can increase supply in the used market, which can pressure prices.","simplifiedExplanation":"“Lease returns” are cars that people give back when their lease is finished. If lots of them come back at the same time, used-car prices can drop because there are more cars for sale.","sourceStartTime":2089.6,"sourceEndTime":2092.0}},{"id":487055,"startTime":2093.0,"endTime":2098.6,"type":"term","title":"OEM","url":"/glossary/oem","quote":"...as OEMs pushed that with the tax rebates and then just a sheer flood of quantity.","canonicalId":"term:oems","priority":0.45,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“OEMs” means original equipment manufacturers—the companies that build the vehicles (like the automaker brand itself). In this context, OEMs are described as influencing EV supply and demand through incentives and leasing strategies.","simplifiedExplanation":"“OEMs” are the actual car makers. Here, the speaker is saying automakers helped drive EV leasing and returns using incentives.","sourceStartTime":2093.0,"sourceEndTime":2098.6}},{"id":487056,"startTime":2111.2,"endTime":2115.1,"type":"term","title":"separate book","url":"/glossary/separate-book","quote":"I think used car or used EV and EV pricing right-sized. You know, I was always a big fan of saying they should have their separate book, right?","canonicalId":"term:separate-book","priority":0.5,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Separate book” is dealer/finance shorthand for tracking EVs as their own category in inventory and pricing. The idea is to avoid mixing EV performance with gas-car pricing, because EVs can depreciate and sell differently.","simplifiedExplanation":"A “separate book” means treating EVs like their own inventory category instead of lumping them in with gas cars. That helps you price and manage them correctly because they don’t behave the same way in the market.","sourceStartTime":2111.2,"sourceEndTime":2115.1}},{"id":487057,"startTime":2173.4,"endTime":2182.3,"type":"term","title":"EV markets","url":"/glossary/ev-markets","quote":"That's really the big thing in the EV market is pricing has come down to a much more practical area.","canonicalId":"term:ev-market","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The EV market is the segment of the automotive industry focused on electric vehicles and their pricing, supply, and demand. The host is pointing out that EV used-car pricing has become more competitive and practical for buyers.","sourceStartTime":2173.4,"sourceEndTime":2182.3}},{"id":487058,"startTime":2182.3,"endTime":2190.0,"type":"term","title":"used vehicle acquisition","url":"/glossary/used-vehicle-acquisition","quote":"All right. Let's talk used vehicle acquisition. We can't miss that. You've had huge increases year over year.","canonicalId":"term:used-vehicle-acquisition","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Used vehicle acquisition is the dealership process of finding, sourcing, and buying used cars (including EVs) to add to inventory. It’s a key operational metric because it affects how quickly you can stock cars that match customer demand and pricing.","simplifiedExplanation":"Used vehicle acquisition just means how a dealership gets used cars to sell. It includes finding cars, buying them, and getting them into inventory.","sourceStartTime":2182.3,"sourceEndTime":2190.0}},{"id":487059,"startTime":2192.0,"endTime":2205.3,"type":"term","title":"sub five-day acquisition of frontline","url":"/glossary/sub-five-day-acquisition-of-frontline","quote":"When you were on the show last time, you talked about how data frontline five days was your goal. You'd market red if it went over 10. But your goal was sub five-day acquisition of frontline.","canonicalId":"term:sub-five-day-acquisition-of-frontline","priority":0.85,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Frontline” here refers to the dealership’s active inventory pipeline—cars that are being acquired and moved into the selling process. “Sub five-day acquisition” means they’re targeting a very short turnaround time from sourcing to having those cars ready in the frontline flow.","simplifiedExplanation":"They’re talking about how fast they can get cars into the part of the inventory system customers will actually see and buy. “Sub five-day” means they want it to happen in less than five days.","sourceStartTime":2192.0,"sourceEndTime":2205.3}},{"id":487060,"startTime":2235.9,"endTime":2248.5,"type":"term","title":"recon tracking and flow","url":"/glossary/recon-tracking-and-flow","quote":"I'm looking at a sheet that our centralized team puts together for every GM. And it has on there shades of green, orange and red on recon tracking and flow.","canonicalId":"term:recon-tracking-and-flow","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Recon tracking and flow refers to monitoring the reconditioning pipeline—how cars move through stages and how long they spend in each step. Using tracking/flow helps identify bottlenecks so the dealership can keep acquisition-to-ready times on target.","sourceStartTime":2235.9,"sourceEndTime":2248.5}},{"id":487061,"startTime":2261.6,"endTime":2268.6,"type":"term","title":"build and buy planning","quote":"We have automated data that gets fed into our build and buy planning.","canonicalId":"term:build-and-buy-planning","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Build and buy planning is the operational planning process that decides how many vehicles to produce (“build”) versus acquire (“buy”) to meet inventory needs. In this context, it’s tied to using automated data to forecast and schedule inventory movement.","sourceStartTime":2261.6,"sourceEndTime":2268.6}},{"id":487062,"startTime":2261.6,"endTime":2268.6,"type":"term","title":"automated data","url":"/glossary/automated-data","quote":"We have automated data that gets fed into our build and buy planning.","canonicalId":"term:automated-data","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Automated data refers to system-generated inputs (from internal tools and possibly connected sources) that feed planning and inventory decisions without manual entry. In dealership operations, it helps keep acquisition and reconditioning metrics current.","sourceStartTime":2261.6,"sourceEndTime":2268.6}},{"id":487063,"startTime":2291.6,"endTime":2296.0,"type":"term","title":"kicked","quote":"And again, as I'm looking at this reporting, the teams already have kicked. I'm using industry term kicked. Sorry about that.","canonicalId":"term:kicked","priority":0.55,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealer-speak, “kicked” is being used like an internal workflow term meaning a vehicle/unit has been moved out of the active pipeline—often after it’s been flagged as not meeting standards. The host is explicitly calling it an “industry term,” so it’s likely shorthand for a specific step in their used-car acquisition or reconditioning process.","simplifiedExplanation":"“Kicked” here sounds like dealer slang for a car that gets removed from the active plan. It usually means it didn’t meet the dealer’s standards, so they move it out of the normal process.","sourceStartTime":2291.6,"sourceEndTime":2296.0}},{"id":487064,"startTime":2299.8,"endTime":2307.0,"type":"term","title":"wholesale customers","quote":"From roughly 360 cars so far this month, setting them out to our wholesale customers.","canonicalId":"term:wholesale-customers","priority":0.45,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Wholesale customers” are buyers who purchase vehicles from a dealer at wholesale rather than retail. In used-car acquisition, wholesale sales are often used to move inventory quickly—especially units that don’t match the dealer’s retail standards.","simplifiedExplanation":"Wholesale customers are people or businesses that buy cars from dealers to resell them, not to buy them as a retail customer. It’s usually a faster way to sell inventory than retail.","sourceStartTime":2299.8,"sourceEndTime":2307.0}},{"id":487065,"startTime":2323.2,"endTime":2329.0,"type":"concept","title":"salvager rebuilt title","quote":"So we're not going to stand behind or represent a car that has a salvager rebuilt title. I knew that that's an industry and that's a segment for some of our viewers and out there.","canonicalId":"concept:salvager-rebuilt-title","priority":0.6,"confidence":0.62,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “salvage rebuilt title” refers to a vehicle that was previously declared a total loss (salvage) and then repaired well enough to be issued a rebuilt title. For dealers, it’s a risk-and-reputation category because it can affect buyer trust, resale value, and sometimes financing eligibility depending on local rules and how the repairs were documented.","simplifiedExplanation":"A “salvage rebuilt title” means the car was once written off as a total loss, then it was repaired and allowed back on the road. Dealers often avoid representing these cars because buyers may worry about the damage history and future reliability.","sourceStartTime":2323.2,"sourceEndTime":2329.0}},{"id":487066,"startTime":2364.4,"endTime":2371.0,"type":"term","title":"LTV","url":"/glossary/ltv","quote":"So there's no need to build potentially projects right now, mileage parameters, year parameters, right? LTV, finance ability, everything that makes our world go around...","canonicalId":"term:ltv","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"LTV typically means Loan-to-Value. In used-car acquisition and retail planning, it’s used to judge how much financing risk exists relative to the vehicle’s value—affecting whether a car is financeable and what terms can be offered.","simplifiedExplanation":"LTV is a financing risk metric that compares the loan amount to the car’s value. Dealers use it to decide whether a car can be financed safely.","sourceStartTime":2364.4,"sourceEndTime":2371.0}},{"id":487067,"startTime":2377.0,"endTime":2383.0,"type":"term","title":"wholesale auctions","url":"/glossary/wholesale-auctions","quote":"But at Friday, at the end of the day, when our wholesale auctions are complete and our retail sales are heading into the weekend, a centralized team...","canonicalId":"term:wholesale-auctions","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Wholesale auctions” are auction events where dealers bid on used vehicles, typically to acquire inventory for resale. The host ties this to timing—once auctions finish, their retail sales ramp into the weekend—so auction timing affects how quickly cars can be reconditioned and sold.","simplifiedExplanation":"Wholesale auctions are where dealers bid on used cars in bulk. Dealers use them to find inventory, and the auction schedule affects how fast they can turn cars around for sale.","sourceStartTime":2377.0,"sourceEndTime":2383.0}},{"id":487068,"startTime":2416.5,"endTime":2419.0,"type":"term","title":"CRM","url":"/glossary/crm","quote":"So talk to us about the process that you use as kind of the bones of building this. What are the systems? Is it a particular CRM, DMS? What are you using?","canonicalId":"term:crm","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"CRM stands for Customer Relationship Management. In a dealership context, a CRM helps track leads, customer interactions, and follow-ups—supporting how sales and service teams manage customers across the buying journey.","simplifiedExplanation":"CRM is software that helps a dealership keep track of customers and leads. It’s basically a system for managing who you talked to, what they wanted, and what you need to do next.","sourceStartTime":2416.5,"sourceEndTime":2419.0}},{"id":487069,"startTime":2416.5,"endTime":2420.0,"type":"term","title":"DMS","url":"/glossary/dms","quote":"What are the systems? Is it a particular CRM, DMS? What are you using?","canonicalId":"term:dms","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"DMS stands for Dealer Management System. It’s the dealership’s core software for managing inventory, deals, service/repair work orders, and accounting workflows—often the backbone that connects acquisition, reconditioning, and retail sales.","simplifiedExplanation":"DMS is the dealership’s main computer system. It helps manage cars in inventory and the paperwork/workflow for selling and servicing them.","sourceStartTime":2416.5,"sourceEndTime":2420.0}},{"id":487070,"startTime":2454.8,"endTime":2468.0,"type":"term","title":"repair order","url":"/glossary/repair-order","quote":"Depending on what DMS is, how we write up the repair order. And then we have rule sets for flowing the car, right?","canonicalId":"term:repair-order","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A repair order is the formal document (often in the DMS) that authorizes and tracks work to be done on a vehicle. It typically lists the issues found, the parts and labor needed, warranty vs. customer-pay classification, and the expected completion.","simplifiedExplanation":"A repair order is the dealership’s work ticket for a car. It spells out what needs fixing and how it will be handled (like warranty vs. customer-paid).","sourceStartTime":2454.8,"sourceEndTime":2468.0}},{"id":487071,"startTime":2484.3,"endTime":2489.2,"type":"term","title":"VIN","url":"/glossary/vin","quote":"it would track that VIN from start to finish.","canonicalId":"term:vin","priority":0.45,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"VIN stands for Vehicle Identification Number, a unique 17-character code assigned to a specific car. Tracking a VIN “from start to finish” means the dealer can follow that exact vehicle through recon, repairs, and inventory steps without mixing it up with another car.","simplifiedExplanation":"A VIN is like a car’s unique ID number. If you track the VIN, you’re tracking the exact specific car through the whole process.","sourceStartTime":2484.3,"sourceEndTime":2489.2}},{"id":487072,"startTime":2484.3,"endTime":2489.2,"type":"topic","title":"rapid recon","url":"/glossary/rapid-recon","quote":"it would track that VIN from start to finish. Yeah. And you mentioned you've got, I think you said you've got two recon facilities or recon centers","canonicalId":"topic:rapid-recon","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Rapid recon refers to a streamlined reconditioning process used to prepare a used vehicle for sale quickly. It usually focuses on the highest-impact items (safety, basic cosmetics, and any required repairs) so the car can move into inventory faster.","simplifiedExplanation":"Rapid recon is a fast “get it ready to sell” process for used cars. The goal is to fix the important stuff and clean up the car quickly so it can hit the lot.","sourceStartTime":2484.3,"sourceEndTime":2489.2}},{"id":487073,"startTime":2494.7,"endTime":2506.2,"type":"term","title":"recon centers","url":"/glossary/recon-centers","quote":"you mentioned you've got, I think you said you've got two recon facilities or recon centers across the 13 rooftops. How do you position those recon centers geographically?","canonicalId":"term:recon-centers","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Recon centers are dedicated facilities where used vehicles are reconditioned before being sold. They often include body shop capability, paint booths, and multiple service bays so cars can be repaired, detailed, and made ready for the used-car department.","simplifiedExplanation":"Recon centers are places dealerships send used cars to be fixed up and prepared for sale. They can handle repairs and cosmetic work so the car is ready for customers.","sourceStartTime":2494.7,"sourceEndTime":2506.2}},{"id":487074,"startTime":2541.5,"endTime":2547.7,"type":"term","title":"paint booth","url":"/glossary/paint-booth","quote":"where can we fit paint booth and and the amount of lifts we need, you know, our winter park facility is a facility that had a massive outfit in 24.","canonicalId":"term:paint-booth","priority":0.4,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A paint booth is a controlled environment designed for spraying and curing automotive paint. It matters for used-car reconditioning because it enables consistent, professional-quality refinishing while controlling airflow, temperature, and contamination.","simplifiedExplanation":"A paint booth is a special room where cars are painted. It helps painters apply paint cleanly and consistently, which is important for fixing cosmetic damage on used cars.","sourceStartTime":2541.5,"sourceEndTime":2547.7}},{"id":487075,"startTime":2574.7,"endTime":2580.3,"type":"brand","title":"Audi Daytona","url":"/glossary/audi-daytona","quote":"or independent will be part of Drive Mart. So it's Audi Daytona. So that will be an Audi store.\n[2580.3s] We do have an outstanding Audi store, Audi North Orlando recognizes top 15 in that brand. So","canonicalId":"brand:audi-daytona","priority":0.35,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Audi Daytona refers to an Audi dealership store location/brand presence in Daytona. In the segment, it’s discussed as part of Drive Mart’s expansion and as a place to transfer proven performance from another Audi store.","sourceStartTime":2574.7,"sourceEndTime":2580.3}},{"id":487076,"startTime":2580.3,"endTime":2587.4,"type":"brand","title":"Audi North Orlando","url":"/glossary/audi-north-orlando","quote":"We do have an outstanding Audi store, Audi North Orlando recognizes top 15 in that brand. So\n[2587.4s] super proud of them. But we're going to take that success, send it to Daytona.","canonicalId":"brand:audi-north-orlando","priority":0.3,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Audi North Orlando is referenced as an existing Audi dealership that performs strongly within the Audi brand. The hosts use it as an example of success they want to replicate in Daytona.","simplifiedExplanation":"Audi North Orlando is an Audi dealership that the speaker says is doing very well. They’re using it as proof that the approach can be repeated at another Audi store.","sourceStartTime":2580.3,"sourceEndTime":2587.4}},{"id":487077,"startTime":2591.8,"endTime":2722.84,"type":"brand","title":"Driver's Mart","url":"/glossary/driver-s-mart","quote":"Yeah, whose idea was it to create the Driver's\nMart brand, the Driver Mart brand? So that that came from our board. And it's really executing\non, you know, again, as we're looking in our new car franchises, what's coming in the pipeline,","canonicalId":"brand:driver-s-mart","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Driver's Mart is a branded used-car retail concept the speakers describe as separate from their new-car franchises. They position it around selling higher-value used vehicles, including cars that can range from very inexpensive to very expensive.","simplifiedExplanation":"Driver's Mart is the name of a used-car store brand. The idea is that it focuses on selling used cars, not new-car franchises, and it targets higher-value used vehicles.","sourceStartTime":2591.8,"sourceEndTime":2722.84}},{"id":487078,"startTime":2625.8,"endTime":2636.0,"type":"term","title":"Certified pre owned","url":"/glossary/certified-pre-owned","quote":"So as we develop standards, we're very careful to understand what our new car stores\nneeded outside of certified pre-owned. And what Driver's Mart identity was for that high value,","canonicalId":"term:certified-pre-owned","priority":0.6,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Certified pre-owned (CPO) is a manufacturer-backed used-car program where a vehicle is inspected and meets specific criteria, often with added warranty coverage. 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So the board at the time and the executive team at the time","canonicalId":"term:wholesale-world","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “wholesale world” refers to the dealer-to-dealer market where vehicles are sold in bulk or through auction channels rather than directly to retail customers. The speakers describe filtering vehicles so they can reach that wholesale channel.","simplifiedExplanation":"The “wholesale world” is where cars are sold to other dealers instead of being sold directly to the public. The segment is saying only certain cars make it through their filters to be sold that way.","sourceStartTime":2642.0,"sourceEndTime":2655.7}},{"id":487080,"startTime":2655.7,"endTime":2667.8,"type":"concept","title":"used car superstore concept","url":"/glossary/used-car-superstore-concept","quote":"decided, hey, what if we had a used car superstore concept where we filtered these kick cars\nthrough to this facility, and then it was born from that and has grown to now it has cars purchased\ndirectly for it as well.","canonicalId":"concept:used-car-superstore-concept","priority":0.5,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A used car superstore concept is a retail strategy built around concentrating used inventory and processes in one dedicated facility/brand. Here, the speakers describe creating it to filter “kick cars” into a dedicated used-car operation that could sell a wide price range.","simplifiedExplanation":"A used car superstore concept means running used-car sales like a specialized business, with inventory and standards handled in one place. The speakers say they built it to sort certain cars into a dedicated used-car brand.","sourceStartTime":2655.7,"sourceEndTime":2667.8}},{"id":487081,"startTime":2661.5,"endTime":2667.8,"type":"term","title":"kick cars","url":"/glossary/kick-cars","quote":"decided, hey, what if we had a used car superstore concept where we filtered these kick cars\nthrough to this facility, and then it was born from that and has grown to now it has cars purchased\ndirectly for it as well.","canonicalId":"term:kick-cars","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Kick cars” is dealer slang for vehicles that don’t meet a particular program’s standards and get “kicked out” of that channel. In this context, they’re vehicles that don’t fit new-car franchise requirements and are redirected into the used-car facility/brand.","simplifiedExplanation":"“Kick cars” is a dealer term for cars that don’t qualify for a certain program or standard. In this segment, they’re the cars that get redirected from new-car channels into the used-car operation.","sourceStartTime":2661.5,"sourceEndTime":2667.8}},{"id":487082,"startTime":2673.4,"endTime":2680.2,"type":"term","title":"proprietary software","url":"/glossary/proprietary-software","quote":"Yeah, very cool. Lauren Klein comes in, she says, LOL, we want the secret\nsauce. So she's referring to wanting the picture of the proprietary software. But\n[2680.2s] props to you guys for creating that used car brand.","canonicalId":"term:proprietary-software","priority":0.4,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Proprietary software is software owned and controlled by a specific company, not freely available to the public. The segment suggests the used-car brand uses software that’s considered part of its “secret sauce.”","simplifiedExplanation":"Proprietary software means the company has its own software tools that aren’t shared publicly. The hosts are hinting that these tools help run the used-car operation.","sourceStartTime":2673.4,"sourceEndTime":2680.2}},{"id":487083,"startTime":2975.16,"endTime":2980.06,"type":"car","title":"Volkswagen Jetta","url":"/cars/volkswagen/jetta","image":"https://upload.wikimedia.org/wikipedia/commons/c/cd/%2719_Volkswagen_Jetta.jpg","quote":"...s. There's a lot of conversation on Volkswagen on Jetta. And obviously with the scout thing that Volkswag...","canonicalId":"car:volkswagen:jetta","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Volkswagen Jetta is a compact sedan that’s frequently discussed because it blends everyday practicality with a more “driver-focused” feel than some other mainstream sedans. In dealership talk, it often comes up alongside broader Volkswagen reliability and service-cost discussions, especially when people reference past concerns tied to certain models or systems. That’s why the podcast context mentions “a lot of conversation” around the Jetta and Volkswagen generally.","simplifiedExplanation":"The Volkswagen Jetta is a smaller sedan meant for commuting and everyday errands. People talk about it a lot because some owners have had different experiences with repairs and maintenance. What matters most is the car’s specific year and how well it was maintained.","imageAttribution":"Bull-Doser (Public domain)","imageLicense":"Public domain","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:'19_Volkswagen_Jetta.jpg","sourceStartTime":2975.16,"sourceEndTime":2980.06}},{"id":487084,"startTime":3012.62,"endTime":3016.8,"type":"car","title":"Ford F-150 Lightning","url":"/cars/ford/f-150-lightning","image":"https://upload.wikimedia.org/wikipedia/commons/5/57/2022_Ford_F-150_Lightning%2C_NYIAS_2022.jpg","quote":"... Give me what's, we're going to do just kind of a lightning round. What's the hardest part of used cars right...","canonicalId":"car:ford:f150lightning","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Ford F-150 Lightning is an all-electric version of the F-150 pickup, designed to bring EV power and torque into a truck buyers already understand. It’s often discussed in used-car and dealership settings because shoppers want to know how EV ownership works in real life—charging, battery health, and total cost. The podcast’s “lightning round” framing suggests they’re probing what’s hardest about buying used vehicles like this, where EV-specific factors can matter more than with gas trucks.","simplifiedExplanation":"The Ford F-150 Lightning is a pickup truck that runs on electricity instead of gasoline. It uses a battery and you charge it, usually at home or with public chargers. When people shop for one used, they often focus on charging and battery-related questions.","imageAttribution":"Kevauto (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2022_Ford_F-150_Lightning,_NYIAS_2022.jpg","sourceStartTime":3012.62,"sourceEndTime":3016.8}},{"id":487085,"startTime":3039.4,"endTime":3062.2,"type":"concept","title":"desk","url":"/glossary/desk","quote":"“How do you train a desk in 2026 to be better at used car execution, John?”","canonicalId":"concept:desk","priority":0.3,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “desk” is dealership shorthand for the pricing/approval function that manages used-car deals—often involving trade/offer strategy, value setting, and deal structure. In this segment, the host asks how to train the desk to improve used-car execution as market values change.","simplifiedExplanation":"“The desk” is the part of the dealership that handles deal pricing and approvals. It’s where decisions get made about what a used car is worth and how the deal is put together.","sourceStartTime":3039.4,"sourceEndTime":3062.2}},{"id":487086,"startTime":3054.7,"endTime":3062.2,"type":"concept","title":"values come plummeting down","quote":"“…understanding all the nuances that are happening, especially as values come plummeting down.”","canonicalId":"concept:values-come-plummeting-down","priority":0.25,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This refers to rapid declines in used-car market pricing, which forces dealerships to adjust buying offers, recon budgets, and retail pricing quickly. When values drop, pricing discipline becomes more important to avoid overpaying or sitting on inventory.","simplifiedExplanation":"This is about used-car prices falling fast. When that happens, dealers have to update what they pay and what they list cars for so they don’t lose money on inventory.","sourceStartTime":3054.7,"sourceEndTime":3062.2}},{"id":487087,"startTime":3092.04,"endTime":3095.94,"type":"car","title":"Toyota Camry","url":"/cars/toyota/camry","image":"https://upload.wikimedia.org/wikipedia/commons/6/6f/2018_GAC-Toyota_Camry_%28front%29.jpg","quote":"...r that's been perhaps not as loved as a grandma's Camry that was stowed away in the garage most of the ti...","canonicalId":"car:toyota:camry","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Toyota Camry is a midsize sedan known for being practical and comfortable, which is why it’s often associated with long-term, everyday driving. In a dealership conversation, it comes up a lot because it’s a common used-car choice and people have strong opinions about which model years feel dependable versus merely “fine.” That “not as loved as a grandma’s Camry” framing points to how the reputation can vary by generation and owner expectations.","simplifiedExplanation":"The Toyota Camry is a regular family car that’s built for everyday driving. It’s popular because it’s comfortable and usually easy to live with. People may talk about it differently depending on the specific year and what they expect from it.","imageAttribution":"User3204 (CC BY 4.0)","imageLicense":"CC BY 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2018_GAC-Toyota_Camry_(front).jpg","sourceStartTime":3092.04,"sourceEndTime":3095.94}},{"id":487088,"startTime":3101.8,"endTime":3112.7,"type":"concept","title":"three day training event","quote":"“…in our onboarding and our required three day training event for our sales team, we have a whole half day earmarked for used…”","canonicalId":"concept:three-day-training-event","priority":0.3,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The segment describes a structured onboarding program for sales staff, including a required multi-day training event focused on used-car standards and valuation. The key idea is that consistent training helps teams price and explain used cars more accurately.","simplifiedExplanation":"They’re talking about a required training program for new salespeople. It’s meant to teach them how to evaluate used cars and understand why a car is priced the way it is.","sourceStartTime":3101.8,"sourceEndTime":3112.7}},{"id":487089,"startTime":3118.4,"endTime":3123.9,"type":"concept","title":"best price first store","url":"/glossary/best-price-first-store","quote":"“…we are the best price first store, all of our stores. That's super important with us. You've got to understand the why behind it.”","canonicalId":"concept:best-price-first-store","priority":0.35,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Best price first store” describes a strategy where the dealership aims to be competitively priced from the start, rather than relying on later discounting to close sales. It depends on understanding the “why” behind a car’s value and pricing it accordingly.","simplifiedExplanation":"“Best price first store” means they try to list used cars at a strong price right away. Instead of lowering the price later, they focus on getting the pricing right from the beginning.","sourceStartTime":3118.4,"sourceEndTime":3123.9}},{"id":487090,"startTime":3142.2,"endTime":3156.46,"type":"concept","title":"days to frontline","url":"/glossary/days-to-frontline","quote":"“Give me your average. We talked a lot about days to frontline, starting with you, John, what's your average days to frontline across your group…”","canonicalId":"concept:days-to-frontline","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Days to frontline” is a dealership operations metric for how long it takes a vehicle to move from intake/reconditioning to being ready to be sold on the sales floor (“frontline”). It’s essentially a speed-to-market measure for used-car inventory.","simplifiedExplanation":"“Days to frontline” means how many days it takes a used car to go from being received and fixed up to being ready for customers to buy. The faster you get cars ready, the quicker you can start selling them.","sourceStartTime":3142.2,"sourceEndTime":3156.46}},{"id":487091,"startTime":3180.4,"endTime":3186.9,"type":"term","title":"recon manager","url":"/glossary/recon-manager","quote":"Yesterday. Yeah, sub five. I mean, we have, we have a recon manager in our setup and his goal\nis sub five days. So he's paying bonuses off that.","canonicalId":"term:recon-manager","priority":0.7,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “recon manager” runs the dealer’s reconditioning workflow—coordinating the repairs, detailing, and readiness steps that turn used inventory into sellable cars. In this segment, the recon manager is measured on achieving a fast turnaround time (sub-five days).","sourceStartTime":3180.4,"sourceEndTime":3186.9}},{"id":487092,"startTime":3202.8,"endTime":3211.2,"type":"term","title":"recon parts","url":"/glossary/recon-parts","quote":"Oh, man. I would say, you know, parts, parts can be a real, real headache. Parts, parts\nsupply. And then that is so true. Recon parts, that is tough right now, isn't it? Yep.","canonicalId":"term:recon-parts","priority":0.65,"confidence":0.84,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Recon parts” are the specific replacement parts needed to recondition a used vehicle—often to address damage, wear, or missing components found during inspection. The segment highlights that parts availability (especially for reconditioning) can slow down turnaround time.","simplifiedExplanation":"“Recon parts” are the parts a dealer needs to fix up a used car so it’s ready to sell. If those parts are hard to get, the car can’t be finished quickly.","sourceStartTime":3202.8,"sourceEndTime":3211.2}},{"id":487093,"startTime":3211.2,"endTime":3217.4,"type":"term","title":"warranty work","url":"/glossary/warranty-work","quote":"And then that is so true. Recon parts, that is tough right now, isn't it? Yep. And warranty\nwork. You know, we have a juggernaut in fixed operations and, you know, recon cars, user\ndeprioritized understandably to our, to our customers.","canonicalId":"term:warranty-work","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Warranty work” is repair work performed under a vehicle’s manufacturer or dealer warranty terms. In dealer operations, warranty jobs can compete for shop capacity and parts, which can delay reconditioning timelines for vehicles waiting to reach the frontline.","simplifiedExplanation":"“Warranty work” means repairs covered by the car’s warranty. Those repairs can take time and use shop resources, which can slow down how fast other cars get ready to sell.","sourceStartTime":3211.2,"sourceEndTime":3217.4}},{"id":487094,"startTime":3217.4,"endTime":3224.1,"type":"term","title":"recon cars","url":"/glossary/recon-cars","quote":"And then that is so true. Recon parts, that is tough right now, isn't it? Yep. And warranty\nwork. You know, we have a juggernaut in fixed operations and, you know, recon cars, user\ndeprioritized understandably to our, to our customers.","canonicalId":"term:recon-cars","priority":0.8,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Recon cars” are vehicles undergoing reconditioning before they’re placed on the sales floor. This includes fixing issues found during inspection and preparing the car to meet the dealer’s readiness standards, which directly affects how many days inventory sits before “frontline.”","simplifiedExplanation":"“Recon cars” are used cars that the dealer is getting ready to sell. They may need repairs or cleanup first, and that preparation time is what they’re trying to shorten.","sourceStartTime":3217.4,"sourceEndTime":3224.1}},{"id":487095,"startTime":3217.4,"endTime":3224.1,"type":"term","title":"fixed operations","url":"/glossary/fixed-operations","quote":"And warranty\nwork. You know, we have a juggernaut in fixed operations and, you know, recon cars, user\ndeprioritized understandably to our, to our customers.","canonicalId":"term:fixed-operations","priority":0.55,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Fixed operations” is the dealership’s service-and-repair side (as opposed to sales). The segment frames it as a major internal workload that can affect recon scheduling because both areas rely on shared resources like technicians and parts.","simplifiedExplanation":"“Fixed operations” is the dealership’s service department—where cars get repaired and maintained. If that shop is busy, it can slow down how quickly reconditioning cars get finished.","sourceStartTime":3217.4,"sourceEndTime":3224.1}},{"id":487096,"startTime":3233.9,"endTime":3239.1,"type":"term","title":"recall issues","url":"/glossary/recall-issues","quote":"Hey, you know, our, you know, this particular\nvehicle is aged because parts delay, you know, recall issues, you know, whatever else we have\nto hang on to it longer to get it ready to be on the frontline.","canonicalId":"term:recall-issues","priority":0.6,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Recall issues” are safety or compliance problems that manufacturers require owners to have repaired. Dealers often need to complete recall repairs before a vehicle can be considered fully ready, which can extend the time cars spend waiting for reconditioning completion.","simplifiedExplanation":"“Recall issues” are problems the manufacturer says need fixing for safety reasons. If a car has an open recall, the dealer may need to repair it before the car is ready to sell.","sourceStartTime":3233.9,"sourceEndTime":3239.1}},{"id":487097,"startTime":3243.0,"endTime":3249.1,"type":"term","title":"hard day look","quote":"Force the ask, say the quiet thing out loud, right? So if we put a hard day look,\nso the centralized team will start to intervene.","canonicalId":"term:hard-day-look","priority":0.5,"confidence":0.62,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “hard day look” is an operations practice of setting a strict day-based target for turnaround and using it to trigger escalation or intervention when vehicles are trending late. Here, it’s described as centralized oversight that starts intervening when the timeline slips.","simplifiedExplanation":"A “hard day look” means the team watches the clock closely and has a firm deadline for getting cars ready. If cars start running behind, leadership steps in to fix the process.","sourceStartTime":3243.0,"sourceEndTime":3249.1}},{"id":487098,"startTime":3249.1,"endTime":3254.6,"type":"term","title":"centralized team","url":"/glossary/centralized-team","quote":"So if we put a hard day look,\nso the centralized team will start to intervene. You know, we live in days of seven or increments\nof seven days where they, we will start to proactively ask questions back to the locations.","canonicalId":"term:centralized-team","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “centralized team” is a dealership group function that coordinates and monitors recon readiness across multiple stores. In this segment, they proactively ask questions back to locations when vehicles are approaching or exceeding day targets.","simplifiedExplanation":"A “centralized team” is a group that oversees the process across many dealership locations. They step in when cars are taking too long to get ready.","sourceStartTime":3249.1,"sourceEndTime":3254.6}},{"id":487099,"startTime":3261.1,"endTime":3266.8,"type":"term","title":"monthly visits","quote":"People like myself, we do monthly visits with the stores. We just, we're just always bringing it up,\nright?","canonicalId":"term:monthly-visits","priority":0.35,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Monthly visits” refers to a recurring management cadence where leaders visit stores to review recon readiness and keep the process aligned with day targets. While not a technical automotive term, it’s an operational practice that’s central to how they manage turnaround time.","simplifiedExplanation":"“Monthly visits” means managers regularly go to the dealership locations to check on how things are going. It’s part of how they keep cars from getting stuck in the reconditioning pipeline.","sourceStartTime":3261.1,"sourceEndTime":3266.8}},{"id":487100,"startTime":3266.8,"endTime":3273.0,"type":"term","title":"service advisors","url":"/glossary/service-advisors","quote":"But also with internal service advisors and recon production manager love that Charlie has,\nthat as well, that's super important, someone that's not retail or service lane focused,\nbut recon focused, right?","canonicalId":"term:service-advisors","priority":0.5,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Service advisors” are the dealership staff who interface with customers and coordinate service work in the service department. The segment contrasts service-lane focus with recon-focused roles, implying that recon scheduling needs different priorities than typical customer service flow.","simplifiedExplanation":"“Service advisors” are the people you talk to at the service department. They help organize repairs, and the discussion suggests recon work needs its own focus separate from normal service priorities.","sourceStartTime":3266.8,"sourceEndTime":3273.0}},{"id":487101,"startTime":3273.0,"endTime":3277.3,"type":"term","title":"recon production manager","url":"/glossary/recon-production-manager","quote":"But also with internal service advisors and recon production manager love that Charlie has,\nthat as well, that's super important, someone that's not retail or service lane focused,\nbut recon focused, right?","canonicalId":"term:recon-production-manager","priority":0.55,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “recon production manager” is a role dedicated to managing the throughput of reconditioning work—planning when cars get addressed and ensuring the shop can hit turnaround targets. The segment emphasizes that this recon-focused management is important because recon and retail/service processes differ.","simplifiedExplanation":"A “recon production manager” is in charge of keeping the reconditioning process moving. They help make sure cars get fixed and ready on time, not stuck waiting for other priorities.","sourceStartTime":3273.0,"sourceEndTime":3277.3}},{"id":487102,"startTime":3284.4,"endTime":3290.5,"type":"term","title":"lot over capacity","quote":"because we will have deep prioritized re-conditioning vehicles, especially with supply and the lot\nover capacity or at capacity.","canonicalId":"term:lot-over-capacity","priority":0.4,"confidence":0.66,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Lot over capacity” describes a situation where the dealership’s inventory storage and processing throughput are stretched beyond what the operation can efficiently handle. In that state, recon cars must be scheduled and prioritized carefully to prevent backlog from growing.","simplifiedExplanation":"“Lot over capacity” means the dealership has more cars than it can handle comfortably at once. When that happens, they have to prioritize which cars get fixed first so the backlog doesn’t explode.","sourceStartTime":3284.4,"sourceEndTime":3290.5}},{"id":487103,"startTime":3332.76,"endTime":3337.84,"type":"car","title":"Ford F150","url":"/cars/ford/f-150","image":"https://upload.wikimedia.org/wikipedia/commons/a/ae/2021_Ford_F-150_%28fourteenth_generation%29_front_view_01.png","quote":"[3332.8s] yes, that's super fast. You know, you said EVs too. We're very proud of that.\n[3338.0s] if you're a Ford F-150 sitting in the holoclassic ecosystem, you're going to get sold.","canonicalId":"car:ford:f150","priority":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Ford F-150 is a best-selling full-size pickup, and it’s used here as an example of a high-demand used truck. The host suggests that if it’s in the right “holoclassic” sales ecosystem, it will sell quickly.","simplifiedExplanation":"The Ford F-150 is a popular full-size pickup truck. In this discussion, it’s used as an example of a used truck that should move fast when it’s marketed and stocked in the right way.","imageAttribution":"Gold Pony (CC BY 3.0)","imageLicense":"CC BY 3.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2021_Ford_F-150_(fourteenth_generation)_front_view_01.png","sourceStartTime":3332.76,"sourceEndTime":3337.84}},{"id":487104,"startTime":3381.6,"endTime":3392.0,"type":"term","title":"cost per unit on recon average","quote":"[3381.6s] All right. Three most important used vehicle KPIs as we ran out today in 2026. John, go. Well, okay. Well, it's going to be cost per\n[3389.1s] unit on recon average, right? Speed to frontline.","canonicalId":"term:cost-per-unit-on-recon-average","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Cost per unit on recon average” refers to the average reconditioning cost per vehicle. “Recon” is short for reconditioning—repairs and refresh work needed to make a used car ready for sale.","simplifiedExplanation":"This is the average amount of money the dealership spends to get each used car ready to sell. “Recon” just means the work done to fix and refresh the car after it’s been traded in or acquired.","sourceStartTime":3381.6,"sourceEndTime":3392.0}},{"id":487105,"startTime":3389.1,"endTime":3396.1,"type":"term","title":"speed to frontline","url":"/glossary/speed-to-frontline","quote":"[3389.1s] unit on recon average, right? Speed to frontline. And it's got to have a segmentation part of it.\n[3396.1s] So what's our acquisition cost average across segments coming out?","canonicalId":"term:speed-to-frontline","priority":0.45,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Speed to frontline” is closely related to “days to frontline,” but framed as how quickly vehicles reach the sales floor. It’s a KPI because delays can increase holding costs and reduce sales opportunities.","simplifiedExplanation":"“Speed to frontline” means how fast the dealership gets cars onto the sales lot. If it takes too long, the cars sit longer and the dealership spends more money waiting.","sourceStartTime":3389.1,"sourceEndTime":3396.1}},{"id":487106,"startTime":3392.0,"endTime":3396.1,"type":"term","title":"segmentation","url":"/glossary/segmentation","quote":"[3389.1s] unit on recon average, right? Speed to frontline. And it's got to have a\n[3396.1s] segmentation part of it. So what's our acquisition cost average across segments coming out?","canonicalId":"term:segmentation","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, “segmentation” means grouping inventory into categories (often by vehicle type, price tier, or demand profile) so acquisition and reconditioning costs can be managed differently for each group. It helps ensure the dealership has the right mix of cars for the market.","simplifiedExplanation":"“Segmentation” here means breaking inventory into groups, like different types or price levels of used cars. That way the dealership can manage buying and prep costs for each group instead of treating every car the same.","sourceStartTime":3392.0,"sourceEndTime":3396.1}},{"id":487107,"startTime":3396.1,"endTime":3402.0,"type":"term","title":"acquisition cost average","url":"/glossary/acquisition-cost-average","quote":"[3396.1s] segmentation part of it. So what's our acquisition cost average across segments coming out?\n[3402.0s] So we have the right inventory.","canonicalId":"term:acquisition-cost-average","priority":0.42,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Acquisition cost average” is the average total cost to acquire used vehicles, often including what the dealership pays plus related acquisition expenses. It’s used to judge whether the dealership is buying at the right price for each inventory segment.","simplifiedExplanation":"This is the average total cost the dealership pays to get used cars into inventory. They track it to make sure they’re buying cars at prices that make sense for what they plan to sell them for.","sourceStartTime":3396.1,"sourceEndTime":3402.0}},{"id":487108,"startTime":3453.5,"endTime":3458.0,"type":"term","title":"WIP","url":"/glossary/wip","quote":"[3449.0s] here at our organization. We track that. I'm looking at it now. So not only the day supply\n[3453.5s] that we're carrying in the store, both in a live or frontline inventory, but also including WIP.","canonicalId":"term:wip","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“WIP” stands for “work in progress.” Here it refers to vehicles that are still in the reconditioning/processing pipeline, not yet fully ready to be displayed or sold.","simplifiedExplanation":"“WIP” means “work in progress.” In a dealership, it’s cars that are still being worked on and aren’t ready for the sales lot yet.","sourceStartTime":3453.5,"sourceEndTime":3458.0}},{"id":487109,"startTime":3458.0,"endTime":3462.6,"type":"term","title":"reload balancing","url":"/glossary/reload-balancing","quote":"[3458.0s] Super important to understand is reload balancing. And then, yeah, there are just\n[3462.6s] certain points where you have to adjust, move on, move out.","canonicalId":"term:reload-balancing","priority":0.4,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Reload balancing” is an inventory management practice where the dealership shifts vehicles between stages/locations (or adjusts what’s prioritized) to keep the sales floor supplied without letting too much stock pile up in processing. It’s about timing and allocation as demand and reconditioning capacity change.","simplifiedExplanation":"“Reload balancing” means moving and prioritizing cars so the dealership always has enough ready to sell. It helps prevent too many cars from sitting in the “not ready yet” stage.","sourceStartTime":3458.0,"sourceEndTime":3462.6}}],"speakers":[{"id":"s1","name":"Yossi Levi","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/spradlin-on-used-car-acquisition-murphy-on-5-day-frontline-daily-dealer-live/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}