{"version":"1.0.0","episode":{"title":" Starkey on After-Sale CX, DAS Tech CEO on Driving Sales, Ruder on Client Growth | Daily Dealer Live","url":"http://getcarcurious.com/episodes/starkey-on-after-sale-cx-das-tech-ceo-on-driving-sales-ruder-on-client-growth-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR8021139722.mp3","description":"Today's show features: \n\n\n\nTony Starkey, Customer Experience Manager at Bob Poynter Family of Dealerships\n\n\n\nAlexi Venneri, CEO of DAS Technology\n\n\n\nChris Ruder, General Manager at Northcutt Chevrolet\n\n\n\nThis episode is brought to you by: \n\n\n\nRepair360 – If you’re in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Visit repair360.com \n\n\n\nDAS Technology – Digital Air Strike helps dealerships attract, convert, and retain more customers with a single-platform approach that powers your inventory merchandising, customer data experience, social media, reputation management, and more. We bring innovation to your dealership with cutting-edge technology like AI-powered videos for recall and declined service follow-up. Now, we’re taking you behind the scenes with a 10-Part Dealer-to-Dealer Masterclass from our Ultimate 20 Summit in Naviva, Mexico. Real strategies shared by top dealership leaders, recorded just for you.\n\n\n\nInsights you can’t Google or ask ChatGPT — available free for a limited time at Ultimate20Group.com.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠⁠https://carguymedia.com/cdglive⁠⁠ and we hope to see you in Vegas!\n\n\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nCDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nCDG Recruiting ➤ h⁠⁠⁠⁠⁠⁠⁠⁠⁠ttps://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com"},"annotations":[{"startTime":76.1,"endTime":81.5,"type":"company","title":"McLaughlin Ford","url":"/glossary/mclaughlin-ford","quote":"...the acquisition of McLaughlin Ford in Sumter, South Carolina. This marks its first store in the state and bringing its total to 15 Ford dealerships nationwide.","canonicalId":"company:mclaughlin-ford","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"McLaughlin Ford is a dealership located in Sumter, South Carolina, and is part of the Ford Motor Company's network of dealerships. The acquisition of this dealership by Crossroads Automotive Group marks an expansion of their operations in the region.","simplifiedExplanation":"McLaughlin Ford is a car dealership that sells Ford vehicles. It's located in South Carolina and has recently been acquired by another company, which means they will now be part of a larger group of dealerships."}},{"startTime":105.9,"endTime":106.4,"type":"concept","title":"manufacturer incentives","url":"/glossary/manufacturer-incentives","quote":"...purchasing power and manufacture incentives. That single location dealerships will have a tough time matching...","canonicalId":"concept:manufacturer-incentives","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Manufacturer incentives are discounts or special financing offers provided by car manufacturers to encourage dealerships to sell more vehicles. These can include cash rebates, low-interest financing, or lease deals.","simplifiedExplanation":"Manufacturer incentives are special deals or discounts that car companies offer to help sell more cars. This can make buying a car cheaper or easier."}},{"startTime":136.3,"endTime":136.8,"type":"term","title":"subprime buyers","url":"/glossary/subprime-buyers","quote":"...more subprime buyers are getting approved now accounting for 14.2% of loans...","canonicalId":"term:subprime-buyers","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Subprime buyers are individuals with lower credit scores who may have a harder time getting approved for loans. Lenders often charge higher interest rates to these borrowers due to the increased risk.","simplifiedExplanation":"Subprime buyers are people with lower credit scores, making it harder for them to get loans. They often have to pay higher interest rates when they do get loans."}},{"startTime":144.2,"endTime":144.7,"type":"term","title":"loan terms","url":"/glossary/loan-terms","quote":"...loan terms stretching beyond 72 months are becoming more common...","canonicalId":"term:loan-terms","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Loan terms refer to the conditions and duration of a loan agreement, including the length of time to repay the loan and the interest rate. Longer loan terms can lower monthly payments but may increase the total interest paid.","simplifiedExplanation":"Loan terms are the details about a loan, like how long you have to pay it back and what the interest rate is. Longer terms can mean smaller monthly payments but more interest overall."}},{"startTime":1382.8,"endTime":1391.0,"type":"company","title":"Repair360","url":"/glossary/repair360","quote":"...let's talk Repair360 first. We love Repair360 reconditioning software. The dealership's secret weapon, the platform that connects the dots to help you sell more cars...","canonicalId":"company:repair360","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Repair360 is a reconditioning software platform designed to help dealerships streamline their processes and improve vehicle sales. It connects various aspects of dealership operations to enhance efficiency and customer experience.","simplifiedExplanation":"Repair360 is a software that helps car dealerships fix up and sell cars more easily. It makes the process smoother and helps them serve customers better."}},{"startTime":3379.7,"endTime":3384.0,"type":"brand","title":"Chevrolet","url":"/glossary/chevrolet","quote":"...Chris Rudder, general manager, Northcutt Chevrolet, absolute pleasure having you on the show today...","canonicalId":"brand:chevrolet","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chevrolet is an American automobile brand known for producing a wide range of vehicles, including cars, trucks, and SUVs. It is a division of General Motors and has a long history in the automotive industry.","simplifiedExplanation":"Chevrolet is a car brand from the United States that makes many different types of vehicles, like cars and trucks."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/starkey-on-after-sale-cx-das-tech-ceo-on-driving-sales-ruder-on-client-growth-daily-dealer-live/transcript.vtt","type":"text/vtt"}]}