{"version":"1.0.0","episode":{"title":"Technician Turnover Is More Than It Seems with Promotive","url":"http://getcarcurious.com/episodes/technician-turnover-is-more-than-it-seems-with-promotive","audioUrl":"https://media.transistor.fm/d37abca0/d61da0bf.mp3","description":"\n        Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREToday, Jeff get's to catch up with Lisa Coyle and Sam Freeman from Promotive. They discuss the challenges of recruiting and retaining automotive technicians and service advisors. The team explores why job hopping is often misunderstood, saying that it’s frequently due to industry conditions rather than technician performance. They highlight the importance of building mentorship and supportive shop cultures, revealing how both technicians and advisors benefit from ongoing training and honest communication. Timestamps:00:00 Changing Hiring Dynamics09:17 \"Diagnostic Tech Misalignment\"14:45 Employee Growth and Retention Strategies19:06 \"Show Me the Proof\"22:23 \"Workplace Dynamics and Expectations\"26:34 \"Underpaid Service Advisors Debate\"32:14 \"Bridging Advisor-Technician Divide\"37:29 \"Incentivizing Flat Rate Pay Notifications\"42:30 \"Harbor Freight Tools Debate\"50:42 \"Be the Person Who Inspires\"57:07 \"Flat Rate Payment Inequity\"01:00:50 \"Consumer Expectations and Instant Gratification\"01:04:12 \"Treat Others with Courtesy\"01:08:42 \"Top Accomplishment Interview Question\"01:14:57 \"Qualified Teachers Matter\"\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":2474.6,"endTime":2479.48,"type":"car","title":"Cadillac ELR","url":"/cars/cadillac/elr","image":"https://upload.wikimedia.org/wikipedia/commons/7/79/2014_Cadillac_ELR_trimmed.jpg","quote":"...hem all level because shoot, it changes the, the  ELR if all of a sudden now you, I give you that job a...","canonicalId":"car:cadillac:elr","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Cadillac ELR is a luxury plug-in hybrid coupe that combines electric and gasoline power for enhanced efficiency and performance. Launched in 2014, it is significant for its upscale features and design, representing Cadillac's foray into the electric vehicle market.","simplifiedExplanation":"The Cadillac ELR is a fancy car that can run on electricity and gasoline. It’s designed to be stylish and efficient, making it a unique choice for those who want a luxury car that’s also eco-friendly.","imageAttribution":"2014 Cadillac ELR.jpg: priceman 141 derivative work: Mariordo (CC BY 3.0)"}},{"startTime":2817.9,"endTime":2820.0,"type":"brand","title":"Mercedes","url":"/glossary/mercedes","quote":"...I just hate them. You know, Mercedes and BMW, I'm just not good. I mean, can I fix it? Yeah,...","canonicalId":"brand:mercedes","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Mercedes-Benz is a German automotive brand known for luxury vehicles, buses, and trucks. It is one of the most recognized and prestigious car manufacturers in the world.","simplifiedExplanation":"Mercedes is a famous car brand that makes luxury cars. They are known for their high-quality vehicles and advanced technology."}},{"startTime":2817.9,"endTime":2820.0,"type":"brand","title":"BMW","url":"/glossary/bmw","quote":"...I just hate them. You know, Mercedes and BMW, I'm just not good. I mean, can I fix it? Yeah,...","canonicalId":"brand:bmw","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"BMW, or Bayerische Motoren Werke, is a German company that produces luxury vehicles and motorcycles. They are known for their sporty performance and engineering excellence.","simplifiedExplanation":"BMW is another well-known luxury car brand from Germany. They make cars that are often sporty and fun to drive."}},{"startTime":2843.6,"endTime":2845.0,"type":"term","title":"service advisor","url":"/glossary/service-advisor","quote":"...made some adjustments here within our company and made some changes with how we manage service advisors...","canonicalId":"term:service-advisor","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A service advisor is a professional at a car dealership or repair shop who acts as a liaison between customers and the service department. They help customers understand the services needed for their vehicles and manage the repair process.","simplifiedExplanation":"A service advisor is someone at a car repair shop who helps customers figure out what work needs to be done on their cars and communicates with the mechanics."}},{"startTime":4183.36,"endTime":4189.74,"type":"car","title":"Kia Soul","url":"/cars/kia/soul","image":"https://upload.wikimedia.org/wikipedia/commons/d/d8/2012_Kia_Soul_1_1.6_%28Front%29.jpg","quote":"...as able to completely swap out an engine on a Kia Soul in less than four hours  and also down to beer in...","canonicalId":"car:kia:soul","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Kia Soul is a compact crossover known for its distinctive boxy design and versatile interior space. It has gained popularity for its affordability, practicality, and unique styling, making it a favorite among urban drivers and those seeking a fun, functional vehicle.","simplifiedExplanation":"The Kia Soul is a small car that looks a bit like a box on wheels. It's popular because it's roomy inside and easy to drive, making it a good choice for city living and everyday use.","imageAttribution":"DieselFordMondeo (CC BY-SA 4.0)"}},{"startTime":4731.22,"endTime":4736.14,"type":"car","title":"Volkswagen Rabbit","url":"/cars/volkswagen/rabbit","image":"https://upload.wikimedia.org/wikipedia/commons/b/bb/Volkswagen_Golf_VIII_Rabbit_45_1X7A6982.jpg","quote":"... crazy in all the other ways. And I go through my rabbit holes and I  have my my just super focused and do...","canonicalId":"car:volkswagen:rabbit","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Volkswagen Rabbit, known as the Golf in many markets, is a compact hatchback that has been a staple in Volkswagen's lineup since the 1970s. Renowned for its practicality, fun driving experience, and solid build quality, the Rabbit has a loyal following among enthusiasts.","simplifiedExplanation":"The Volkswagen Rabbit is a small car that has a hatchback design, meaning the back opens up for easy access to the trunk. It's known for being fun to drive and is a good choice for people who want a reliable and practical vehicle.","imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/technician-turnover-is-more-than-it-seems-with-promotive/transcript.vtt","type":"text/vtt"}]}