{"version":"1.0.0","episode":{"title":"TERRIBLE Dealership HUNG UP Twice and It BACKFIRED on Them","url":"http://getcarcurious.com/episodes/terrible-dealership-hung-up-twice-and-it-backfired-on-them","audioUrl":"https://traffic.megaphone.fm/APO4698405764.mp3","description":"I called a Genesis dealership to negotiate a GV70 for a client. The salesman argued with me over the stock number, told me the car was sold, and hung up. So I called back, got a different rep, and landed $3,500 off with no dealer add ons.This is what happens when a dealership forgets that the customer can just call back.If you want someone to handle this for you, link in bio. Flat fee. No stress.\n"},"annotations":[{"startTime":26.7,"endTime":33.1,"type":"concept","title":"car negotiation finale","quote":"We are on day nine of live car negotiation finale. Streamathon, whatever you want to call it. We are looking for a car in the great state of Virginia.","canonicalId":"concept:car-negotiation-finale","priority":0.4,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “car negotiation finale” implies the hosts are in the final stretch of bargaining—often after comparing inventory, negotiating price, and trying to get the dealer to agree to terms. These segments typically focus on tactics like pushing for out-the-door pricing and using competing offers to pressure the dealer."}},{"startTime":45.7,"endTime":47.5,"type":"term","title":"all-wheel drive","url":"/glossary/all-wheel-drive","quote":"We're looking for an advanced all-wheel drive with white, with Havana brown interior. We are going to make some phone calls in the great state of Virginia.","canonicalId":"term:all-wheel-drive","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"All-wheel drive (AWD) means power is sent to more than just the front or rear wheels, improving traction in rain, snow, and uneven surfaces. Many luxury SUVs advertise “advanced AWD” because they may include electronic controls that adjust torque distribution for better grip and stability.","simplifiedExplanation":"All-wheel drive helps the car grip the road better, especially in bad weather. Instead of sending power to only two wheels, it can send it to all four."}},{"startTime":57.84,"endTime":61.8,"type":"topic","title":"Car negotiation target pricing","url":"/glossary/car-negotiation-target-pricing","quote":"Now deals on this one, I'm expecting about 10% off. That's the number I want is.","canonicalId":"topic:car-negotiation-target-pricing","priority":0.55,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The hosts/caller focus on setting a specific discount target (“about 10% off”) as the desired deal number. This is a negotiation tactic: you define what you’re willing to pay before the conversation drifts into unrelated details.","simplifiedExplanation":"They’re talking about deciding the price they want first. That way, the negotiation stays focused on the number that matters to you."}},{"startTime":57.84,"endTime":60.5,"type":"term","title":"10% off","url":"/glossary/10-off","quote":"Now deals on this one, I'm expecting about 10% off. That's what the number I want is.","canonicalId":"term:10-off","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“10% off” refers to negotiating a discount from the vehicle’s advertised price or MSRP. In car buying, discounts like this are often discussed early to set an expected target price before trade-in and financing details.","simplifiedExplanation":"“10% off” means the buyer wants the car to cost about 10% less than the starting price. It’s part of negotiating the deal before the dealership gets into all the fine print."}},{"startTime":68.1,"endTime":73.9,"type":"term","title":"new car sales","url":"/glossary/new-car-sales","quote":"Hey, are you a new car sales? ... I would love to speak to new car sales if you don't mind.","canonicalId":"term:new-car-sales","priority":0.3,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“New car sales” is the dealership department that handles selling brand-new vehicles. The transcript shows the caller trying to reach the right sales channel to discuss availability and pricing.","simplifiedExplanation":"“New car sales” is the part of a dealership that sells brand-new cars. The caller is trying to get connected to the person who can actually help with a new-car purchase."}},{"startTime":114.3,"endTime":145.36,"type":"term","title":"VIN","url":"/glossary/vin","quote":"So which car are you looking for? I have a stock number that helps with the last six of the VIN. ... The last six of the VIN is 053462.","canonicalId":"term:vin","priority":0.55,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"VIN stands for Vehicle Identification Number, a unique 17-character code assigned to a specific vehicle. Dealers and buyers use it to confirm the exact car (trim, options, history) and to avoid mixing up similar listings.","simplifiedExplanation":"VIN is like a car’s fingerprint. It’s a unique code that helps everyone make sure they’re talking about the exact same vehicle."}},{"startTime":115.4,"endTime":145.36,"type":"concept","title":"using partial identifiers (last 6/last 8) to confirm the exact vehicle","url":"/glossary/using-partial-identifiers-last-6-last-8-to-confirm-the-exact-vehicle","quote":"I have a stock number that helps with the last six of the VIN. ... The last six of the VIN is 053462. ... Okay, give me the last eight of the VIN number because our stock number is six digits.","canonicalId":"concept:using-partial-identifiers-last-6-last-8-to-confirm-the-exact-vehicle","priority":0.4,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Using only part of a VIN (like the last 6 or last 8 digits) can speed up communication, but it increases the chance of mismatches when multiple cars are similar. In negotiations, confirming the exact unit with the correct identifier helps prevent the dealer from “correcting” the wrong listing or stalling.","simplifiedExplanation":"Sometimes people confirm a car using only part of its VIN to save time. But if the dealer has multiple similar cars, partial info can still point to the wrong one."}},{"startTime":151.6,"endTime":173.0,"type":"term","title":"stock number","url":"/glossary/stock-number","quote":"Like this is the stock number, dude... I'm looking at the stock number. Go to your website. The last six of the stock number...","canonicalId":"term:stock-number","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “stock number” is the dealer’s internal identifier for a specific vehicle in their inventory system. It’s often printed on listings and used to pull up the car’s details, photos, and status (like whether it’s sold or still available).","simplifiedExplanation":"A stock number is basically the dealer’s ID tag for a specific car. When you look up a car online or in their system, the stock number helps them find the exact listing fast."}},{"startTime":178.8,"endTime":187.74,"type":"concept","title":"dealer inventory system mismatch","quote":"Yeah, that car is sold, sir... That car is sold and it got in your allocation a day ago... let your system load and conveniently the car is sold.","canonicalId":"concept:dealer-inventory-system-mismatch","priority":0.45,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The segment describes a mismatch between what the buyer is seeing (a stock number/VIN lookup) and what the dealer claims (the car is already sold). This often happens when inventory status updates lag behind sales, or when systems rely on partial identifiers that don’t reflect real-time availability.","simplifiedExplanation":"It sounds like the dealer’s computer showed one thing, but the car was already sold. This can happen when the inventory system doesn’t update instantly after a sale."}},{"startTime":180.1,"endTime":183.2,"type":"term","title":"allocation","url":"/glossary/allocation","quote":"That car is sold and it got in your allocation a day ago...","canonicalId":"term:allocation","priority":0.6,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealership terms, “allocation” usually refers to the manufacturer’s planned allotment of vehicles to a dealer. When a car “got in your allocation,” it means it was assigned to that dealership’s incoming batch, even if it later shows as sold.","simplifiedExplanation":"Allocation is the dealer’s assigned share of cars coming from the manufacturer. If a car is in their allocation, it was supposed to be coming to them, but it can still get sold before you see it."}},{"startTime":207.3,"endTime":233.9,"type":"topic","title":"calling back / escalating to a different salesperson","url":"/glossary/calling-back-escalating-to-a-different-salesperson","quote":"[207.3s] I'm going to call the dealership back.\n[208.8s] I'm going to talk to anybody but that guy.\n[211.6s] Thank you for calling Genesis.\n[213.3s] This is Asia.\n[214.7s] Hey, can I speak to anybody in new car sales for Genesis,","canonicalId":"topic:calling-back-escalating-to-a-different-salesperson","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The caller is attempting to escalate the situation by calling the dealership back and asking for someone else in new car sales. This is a common negotiation tactic: switching contacts can change how the dealership responds to pricing, availability, and deal structure.","simplifiedExplanation":"They’re trying to get a different person at the dealership instead of continuing with the one who was unhelpful. In car buying, who you talk to can affect how quickly you get answers and how the deal is handled."}},{"startTime":211.6,"endTime":214.7,"type":"brand","title":"Genesis","url":"/glossary/genesis","quote":"[211.6s] Thank you for calling Genesis.\n[213.3s] This is Asia.\n[214.7s] Hey, can I speak to anybody in new car sales for Genesis,","canonicalId":"brand:genesis","priority":0.25,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Genesis is Hyundai Motor Group’s luxury brand, with dealers that sell new vehicles and handle sales inquiries through dedicated departments. In the transcript, the caller is trying to reach the right sales contact at a Genesis dealership after a frustrating interaction.","simplifiedExplanation":"Genesis is a luxury car brand. Here, the caller is trying to get connected to the correct sales person at a Genesis dealership instead of dealing with the wrong person."}},{"startTime":262.2,"endTime":264.8,"type":"term","title":"manager call me","url":"/glossary/manager-call-me","quote":"[259.8s]  I can take a message and have someone give you a call back.\n[262.2s]  Yeah, just to have the manager,\n[263.8s]  I guess a manager call me.\n[265.0s]  Okay, I do need to know your name and number.","canonicalId":"term:manager-call-me","priority":0.45,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Asking for a “manager call” is an escalation tactic in car buying. Managers can sometimes approve pricing adjustments, add-ons, or deal structure that a salesperson can’t, especially when you’re negotiating availability or trying to correct miscommunication.","simplifiedExplanation":"Asking for the manager is a way to get a higher-level decision-maker involved. If the salesperson can’t help with price or availability, the manager might be able to make it happen."}},{"startTime":270.1,"endTime":272.7,"type":"concept","title":"hung up on","url":"/glossary/hung-up-on","quote":"[265.0s]  Okay, I do need to know your name and number.\n[267.2s]  My name's Tommy.\n[268.4s]  In order to take a message.\n[270.1s]  I'm trying to find a car available and I got hung up on.\n[272.7s]  Okay, what vehicle are you looking for?","canonicalId":"concept:hung-up-on","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Getting hung up on” is a real-world negotiation friction point: it can signal poor lead handling, low prioritization, or that the dealership doesn’t want to engage on your terms. In practice, it’s often worth switching to another salesperson/dealer or escalating to a manager to keep the deal moving."}},{"startTime":278.9,"endTime":281.48,"type":"term","title":"2026","url":"/glossary/2026","quote":"[275.0s]  Genesis.\n[276.1s]  Right, what make, I mean, what model?\n[278.9s]  And are you looking for a 2026?","canonicalId":"term:2026","priority":0.4,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Requesting a specific model year (here, “2026”) matters because pricing, incentives, and allocation availability can change year to year. For new cars, the dealer may need to confirm production timing and whether any 2026 units are already allocated or in transit.","simplifiedExplanation":"Asking for a specific year (like 2026) matters because the car’s price and availability can be different for each year. The dealer may also need time to find one that’s actually coming in."}},{"startTime":321.9,"endTime":356.8,"type":"topic","title":"car negotiation tactics (dealership hangs up / backfires)","url":"/glossary/car-negotiation-tactics-dealership-hangs-up-backfires","quote":"What in the world? I don't think that I have seen a dealership from the top or top down. ... So that person dodged a bullet. Why do you call dealerships pretending to buy cars and then don't?","canonicalId":"topic:car-negotiation-tactics-dealership-hangs-up-backfires","priority":0.9,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The hosts discuss a negotiation scenario where the dealership’s behavior (including hanging up) backfires. It’s a practical look at how dealership communication and process can affect the outcome of a deal.","simplifiedExplanation":"This part is about what happens when a dealership doesn’t handle a negotiation well—like cutting people off or not engaging—and how that can hurt them instead of helping."}},{"startTime":348.3,"endTime":356.8,"type":"concept","title":"pretending to buy cars","url":"/glossary/pretending-to-buy-cars","quote":"So that person dodged a bullet. Why do you call dealerships pretending to buy cars and then don't? Why do you make comments not knowing what you're talking about? We're negotiating for clients.","canonicalId":"concept:pretending-to-buy-cars","priority":0.55,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This describes a negotiation tactic where someone poses as a buyer to test a dealership’s responsiveness, pricing posture, or process. In negotiation terms, it can reveal how the dealer handles leads and whether they’re willing to engage in good faith.","simplifiedExplanation":"It sounds like the other side is acting like they’re going to buy, just to see how the dealership reacts. The point is to learn how they negotiate and whether they’re honest or prepared."}},{"startTime":357.1,"endTime":400.8,"type":"concept","title":"car negotiation service / hired negotiator","url":"/glossary/car-negotiation-service-hired-negotiator","quote":"[357.1s]  From their local dealership, now you can probably see why this person hired us.\n[360.6s]  If you guys don't know who I am, hi, my name's Tommy.\n[362.6s]  I negotiate car deals for a living.","canonicalId":"concept:car-negotiation-service-hired-negotiator","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The host describes hiring a professional to negotiate the purchase with the dealership on your behalf. This is meant to reduce the time and stress of dealing with sales tactics while still aiming for a good deal on the vehicle and its extras.","simplifiedExplanation":"They’re talking about paying someone to handle the back-and-forth with the car dealership for you. The idea is to save you time and stress, while still trying to get a fair price."}},{"startTime":368.2,"endTime":370.0,"type":"term","title":"flat fee","url":"/glossary/flat-fee","quote":"[366.3s]  Save you money, but that's a byproduct.\n[368.2s]  I charge a flat fee of a thousand bucks.\n[370.0s]  I handle everything for you.","canonicalId":"term:flat-fee","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “flat fee” means the negotiator charges a set amount (here, “a thousand bucks”) regardless of the final car price or how much is negotiated. This structure can make costs more predictable than percentage-based fees.","simplifiedExplanation":"A flat fee is a fixed price you pay for the service. In this case, it’s not based on the car’s final price, so you know what you’ll owe upfront."}},{"startTime":371.2,"endTime":373.1,"type":"term","title":"accessories","url":"/glossary/accessories","quote":"[370.0s]  I handle everything for you.\n[371.2s]  Price of the car, the tree, the add-ons, the accessories.\n[373.1s]  You notice I didn't say this was a money-saving service.","canonicalId":"term:accessories","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Accessories” are optional add-on items installed on or for the vehicle, often sold by the dealer as part of the purchase. They can range from floor mats and cargo organizers to more expensive appearance or convenience upgrades.","simplifiedExplanation":"Accessories are optional extras for the car. They can be small things or bigger upgrades, but they typically add to the final price, so you should price them separately if possible."}},{"startTime":371.2,"endTime":373.1,"type":"term","title":"add-ons","url":"/glossary/add-ons","quote":"[370.0s]  I handle everything for you.\n[371.2s]  Price of the car, the tree, the add-ons, the accessories.\n[373.1s]  You notice I didn't say this was a money-saving service.","canonicalId":"term:add-ons","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In car sales, “add-ons” are extra items the dealer bundles into the deal beyond the base vehicle price. They can include things like protection packages, accessories, or other dealer-installed options that raise the total cost.","simplifiedExplanation":"Add-ons are extra stuff the dealer tries to sell you on top of the car. They usually cost extra, so it’s smart to ask exactly what they are and whether you can remove them."}},{"startTime":401.1,"endTime":450.2,"type":"topic","title":"Dealership phone-call mix-ups during negotiation","url":"/glossary/dealership-phone-call-mix-ups-during-negotiation","quote":"[406.6s]  That's insane to just be hung up.\n[408.5s]  The dealership called me back.\n[416.6s]  Hey, is this Sarab?\n[423.6s]  Let me transfer you.","canonicalId":"topic:dealership-phone-call-mix-ups-during-negotiation","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This segment is about the dealership hanging up and then calling back, with the caller getting transferred between Hyundai and Genesis stores. It highlights a practical negotiation reality: communication breakdowns can derail deals and require you to stay organized and persistent."}},{"startTime":410.6,"endTime":416.6,"type":"brand","title":"Andrea Hyundai","url":"/glossary/andrea-hyundai","quote":"[408.5s]  The dealership called me back.\n[410.6s]  Thank you for calling out Andrea Hyundai.\n[414.4s]  Thank you for calling out Andrea Hyundai.","canonicalId":"brand:andrea-hyundai","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The hosts are calling out a specific Hyundai dealership location (“Andrea Hyundai”) during a negotiation/phone-call mix-up. It’s relevant because dealership identity can matter when you’re trying to document who you spoke with and what was promised.","simplifiedExplanation":"They’re mentioning a specific Hyundai dealership (“Andrea Hyundai”). In a car-buying situation, knowing the exact dealership helps you keep track of who you talked to."}},{"startTime":421.74,"endTime":421.98,"type":"car","title":"Hyundai Genesis","url":"/cars/hyundai/genesis","image":"https://upload.wikimedia.org/wikipedia/commons/6/63/2010_Hyundai_Genesis_2.jpg","quote":"Are you calling the Hyundai store?  Genesis.  Genesis store.","canonicalId":"car:hyundai:genesis","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Hyundai Genesis” refers to Genesis as a brand associated with Hyundai, and it’s commonly used when someone is calling a dealership or store to ask about Genesis vehicles. In other words, the conversation is about reaching the right sales location for Genesis models rather than a single specific car. This kind of mention typically comes up in negotiation or shopping logistics.","simplifiedExplanation":"Genesis is a car brand that’s connected to Hyundai, so some people may say “Hyundai Genesis” when they’re trying to reach the correct dealership. It usually means they want to talk to the store that sells Genesis cars.","imageAttribution":"Calreyn88 (CC BY-SA 4.0)"}},{"startTime":495.0,"endTime":512.0,"type":"term","title":"wing number","quote":"[495.0s] If you have the stock number or wing number,\n[497.4s] I can check to see if the vehicle is available.\n[500.0s] I gave you the last eight of the stock number\n[501.7s] because it's the VIN and it's a full thing.\n[503.9s] Okay.\n[512.0s] This is the wing number.","canonicalId":"term:wing-number","priority":0.35,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Wing number” is a dealer-internal reference code used in some inventory/logistics systems to locate or track a vehicle. It’s not a universal industry term, but in this context it’s being used alongside the stock number to check availability.","simplifiedExplanation":"A “wing number” sounds like another internal code the dealership uses to track a car. In this call, it’s being used to help the dealer find the exact vehicle they’re talking about."}},{"startTime":515.9,"endTime":525.5,"type":"term","title":"GV70","url":"/glossary/gv70","quote":"[519.0s] GV70.\n[519.5s] And do you know what package or what kind of engine?\n[521.4s] 2.5 or 3.5?\n[523.0s] It is a 2.5 with the advanced all-wheel drive.\n[525.5s] Thank you so much.","canonicalId":"term:gv70","priority":0.65,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The dealer is specifying the GV70’s configuration, including engine choice and drivetrain. Here they confirm it’s a 2.5-liter with advanced all-wheel drive, which can affect both performance feel and trim/price.","simplifiedExplanation":"They’re confirming what kind of GV70 it is—specifically the engine size and that it has all-wheel drive. Those details are important because they change how the car drives and usually how much it costs."}},{"startTime":521.4,"endTime":523.0,"type":"term","title":"2.5","url":"/glossary/2-5","quote":"[519.5s] And do you know what package or what kind of engine?\n[521.4s] 2.5 or 3.5?\n[523.0s] It is a 2.5 with the advanced all-wheel drive.\n[525.5s] Thank you so much.","canonicalId":"term:2-5","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“2.5” refers to a 2.5-liter engine displacement. Engine size is a key part of how a vehicle is packaged and priced, and it can influence power delivery and fuel economy.","simplifiedExplanation":"“2.5” means the engine is about 2.5 liters. Bigger or different engines usually change the car’s performance and sometimes the cost."}},{"startTime":527.5,"endTime":530.5,"type":"concept","title":"vehicle is in transit","url":"/glossary/vehicle-is-in-transit","quote":"[526.8s] I will check for you.\n[527.5s] Because this vehicle is in transit.\n[529.2s] It's coming for next month,\n[530.5s] but we have exact same as this car.","canonicalId":"concept:vehicle-is-in-transit","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“In transit” means the exact vehicle isn’t on the lot yet; it’s on the way from the manufacturer or another location. This affects negotiation because availability, delivery timing, and whether the dealer can substitute a “same as this car” unit all become part of the deal.","simplifiedExplanation":"“In transit” means the car hasn’t arrived at the dealership yet. That can change what the dealer can promise right now, including when you’ll get it and whether they can swap in a similar car."}},{"startTime":546.2,"endTime":548.5,"type":"concept","title":"Black Friday deals","url":"/glossary/black-friday-deals","quote":"Really, I'm just trying to get one of those Black Friday deals. I'm hoping you can help me out.","canonicalId":"concept:black-friday-deals","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Black Friday deals” refers to seasonal promotions where dealerships or manufacturers offer discounts, rebates, and other incentives. In car buying, these can affect the final price, but the exact value depends on eligibility, financing terms, and whether the discount is stackable with other offers.","simplifiedExplanation":"Black Friday deals are special sales offers that happen around the holiday shopping season. For cars, they usually mean lower prices or extra money off, but you have to check the fine print to see what you qualify for."}},{"startTime":558.2,"endTime":560.5,"type":"term","title":"rebate and incentives","url":"/glossary/rebate-and-incentives","quote":"To reach you, we can talk about the pricing. And we have the huge rebate and incentives.","canonicalId":"term:rebate-and-incentives","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Rebates and incentives are manufacturer- or dealer-funded discounts that reduce what you pay for the vehicle. Rebates can be tied to financing, residency, or specific trim/stock, while incentives may include things like bonus cash or special lease/finance rates.","simplifiedExplanation":"Rebates and incentives are ways the dealer or the car company lowers the price. Sometimes you only get them if you finance, qualify for a program, or buy a specific version of the car."}},{"startTime":567.3,"endTime":571.6,"type":"term","title":"financing","url":"/glossary/financing","quote":"And are you applying to financing or do you want to pay with cash? Finance. Finance.","canonicalId":"term:financing","priority":0.45,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Financing means paying for the car through a loan, typically with an interest rate and monthly payments. In negotiations, the “best deal” can change depending on whether incentives require financing and how the dealer structures the rate and term length.","simplifiedExplanation":"Financing means you borrow money to buy the car and pay it back over time. The dealer may offer different discounts or rates depending on whether you finance or pay cash."}},{"startTime":582.8,"endTime":583.9,"type":"concept","title":"dealership manager","url":"/glossary/dealership-manager","quote":"[580.8s] So both cars were available.\n[582.8s] I got to talk to the manager.\n[583.9s] That is a spot.","canonicalId":"concept:dealership-manager","priority":0.6,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Talking to a dealership manager is a common escalation step in car negotiations. Managers often have more authority over pricing, trade-in offers, and deal structure than frontline salespeople, so it can change the outcome of your negotiation.","simplifiedExplanation":"If you ask for the manager, you’re basically asking to speak to the person who can actually approve the deal. That can matter because managers may have more flexibility on price and discounts."}},{"startTime":610.8,"endTime":621.52,"type":"topic","title":"calling the dealership back","url":"/glossary/calling-the-dealership-back","quote":"[610.8s] I'm going to call this dealership back.\n[615.0s] Genesis Self, can I help you?\n[616.9s] Hey, I was talking to, what's his name?\n[621.1s] Oh, gosh.","canonicalId":"topic:calling-the-dealership-back","priority":0.55,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The hosts describe re-contacting the dealership after confusion or a hang-up, which is a negotiation tactic. Following up quickly can clarify which store you’re dealing with and keep the sales process moving.","simplifiedExplanation":"They’re saying they called back to get things straightened out. Reaching out again can help you confirm who you’re talking to and push the deal forward."}},{"startTime":630.3,"endTime":637.3,"type":"car","title":"Genesis GV70","url":"/cars/genesis/gv70","image":"https://upload.wikimedia.org/wikipedia/commons/8/82/GENESIS_GV70_China.jpg","quote":"So I understand you're looking for a white GV70\n[634.3s]  with the Havana Brown interior?\n[636.6s]  That's it.","canonicalId":"car:genesis:gv70","priority":0.85,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Genesis GV70 is a compact luxury SUV from Genesis (Hyundai’s luxury brand). In this segment, the dealer is matching a specific configuration: a white exterior with a Havana Brown interior.","simplifiedExplanation":"The Genesis GV70 is a luxury SUV made by Genesis. They’re talking about a specific version with a white exterior and a brown interior color.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":652.5,"endTime":654.0,"type":"topic","title":"Black Friday going on","url":"/glossary/black-friday-going-on","quote":"I give you a super deal obviously.\n[652.5s]  You have a Black Friday going on.\n[654.0s]  So for the starter, we'll give you $3,000 off.","canonicalId":"topic:black-friday-going-on","priority":0.3,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Black Friday” here refers to a seasonal sales promotion used by dealers/manufacturers to justify temporary pricing. Listeners should treat it as a marketing frame for time-limited discounts and eligibility-based offers."}},{"startTime":664.2,"endTime":666.9,"type":"term","title":"rebates","url":"/glossary/rebates","quote":"Okay, so $3,000 off plus any rebates\n[666.9s]  ","canonicalId":"term:rebates","priority":0.45,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Rebates are cash-back offers that reduce the effective purchase price, typically after meeting specific requirements. They’re commonly tied to financing through a brand’s preferred lender or to certain vehicle/lease programs.","simplifiedExplanation":"Rebates are money back that lowers what you actually pay. You usually have to meet some conditions to get them."}},{"startTime":674.6,"endTime":679.8,"type":"term","title":"processing fee","url":"/glossary/processing-fee","quote":"The processing fee that everybody has, we have the same thing. Everybody's got to have the same, okay.","canonicalId":"term:processing-fee","priority":0.8,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “processing fee” (often called a doc/administrative fee) is a dealership charge for handling paperwork and administrative work. Even when it’s “the same for everybody,” it’s still a real line item that affects the final price you pay.","simplifiedExplanation":"A processing fee is a dealership charge for paperwork and admin work. It’s usually added to the final bill, so you should include it when comparing offers."}},{"startTime":698.6,"endTime":699.8,"type":"concept","title":"out-the-door price","url":"/glossary/out-the-door-price","quote":"Again, you know, on the phone, $35,000 to do this. I've been negotiating all the customers and most of them don't show up.","canonicalId":"concept:out-the-door-price","priority":0.75,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Out-the-door price” is the total amount you pay to drive the car home, including the vehicle price plus taxes, registration, and dealer fees/add-ons. Negotiations often stall when one side quotes the car price while the other is focused on the true out-the-door number.","simplifiedExplanation":"The out-the-door price is the real total you’ll pay at the end. It includes the car price plus taxes and fees, not just the sticker price."}},{"startTime":698.6,"endTime":699.8,"type":"term","title":"$35,000","quote":"Again, you know, on the phone, $35,000 to do this. I've been negotiating all the customers and most of them don't show up.","canonicalId":"term:35-000","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“$35,000” is the negotiated price point being referenced as the offer “on the phone.” In dealership negotiations, the exact number matters because it’s often tied to a specific vehicle, trade, or financing assumption—so buyers should confirm what’s included in that figure.","simplifiedExplanation":"They’re talking about a specific price number—$35,000—as the deal they discussed. Before agreeing, you’d want to confirm what that price includes (fees, taxes, trade, etc.)."}},{"startTime":728.7,"endTime":735.5,"type":"term","title":"conquest","url":"/glossary/conquest","quote":"[728.7s]  Okay, so you don't qualify for what we call a conquest?\n[731.7s]  Are you military or ex-military?\n[733.4s]  Nope.\n[733.9s]  You don't qualify for that?","canonicalId":"term:conquest","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “conquest” offer is a marketing incentive aimed at getting customers to switch brands. Dealers often require you to currently own (or recently have owned) a competing brand to qualify.","simplifiedExplanation":"A “conquest” deal is a special discount for people switching from another brand. If you don’t currently have the right competing brand, you usually can’t use the offer."}},{"startTime":744.2,"endTime":746.3,"type":"term","title":"$3,000","quote":"[742.3s]  No, okay.\n[743.7s]  All right.\n[744.2s]  At this point, I'm afraid you're $3,000.\n[746.3s]  I will do $3,500 and I will take an underfundable deposit","canonicalId":"term:3-000","priority":0.4,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The $3,000 figure is the dealer’s stated ceiling for the deal at that moment. In negotiation terms, it functions like an anchor price that the buyer tries to move with counteroffers.","simplifiedExplanation":"They’re throwing out a number—$3,000—as what they’re willing to do. It’s basically the starting point for the back-and-forth negotiation."}},{"startTime":746.3,"endTime":749.3,"type":"term","title":"underfundable deposit","quote":"[744.2s]  At this point, I'm afraid you're $3,000.\n[746.3s]  I will do $3,500 and I will take an underfundable deposit\n[749.3s]  if you want to do it.","canonicalId":"term:underfundable-deposit","priority":0.7,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An “underfundable deposit” (as phrased here) suggests a deposit that may not be fully refundable or may be difficult to recover if the deal falls apart. In negotiations, deposit terms affect your risk—especially if the dealer is trying to lock in a buyer before final paperwork.","simplifiedExplanation":"They’re talking about a deposit, and the wording suggests it might not be easy to get your money back. Before agreeing, you’d want to confirm whether it’s refundable and under what conditions."}},{"startTime":750.3,"endTime":757.1,"type":"concept","title":"getting everything in writing","url":"/glossary/getting-everything-in-writing","quote":"Okay, yeah, send that to me in writing [751.7s] and then I'll put the deposit down. [753.4s] I do not send anything in writing, sir.","canonicalId":"concept:getting-everything-in-writing","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In car buying, “in writing” means the key deal terms (price, fees, out-the-door total, vehicle availability, and any promises) are documented so there’s less room for miscommunication or bait-and-switch tactics. When a dealer refuses to put terms in writing, it increases the risk of the deal changing later.","simplifiedExplanation":"“In writing” means the agreement is documented, not just said on the phone. It helps protect you if the dealer later changes the story about price or availability."}},{"startTime":759.3,"endTime":761.5,"type":"term","title":"put the trigger","url":"/glossary/put-the-trigger","quote":"until you're ready to sort of put the trigger. [761.5s] You need to send me a copy of your driver's license.","canonicalId":"term:put-the-trigger","priority":0.55,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Put the trigger” is negotiation slang meaning “commit to moving forward” with the purchase—often after you’ve confirmed terms like price, availability, and paperwork. In dealership negotiations, it usually signals the moment you’re ready to authorize the next step (deposit, credit app, or contract).","simplifiedExplanation":"“Put the trigger” just means “go ahead and make it happen.” It’s the point where you’re ready to move forward with the purchase steps."}},{"startTime":765.0,"endTime":766.4,"type":"term","title":"credit card number","url":"/glossary/credit-card-number","quote":"I will check your credit card number. [766.4s] Yeah, I mean, call me crazy.","canonicalId":"term:credit-card-number","priority":0.3,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A credit card number is sensitive payment information, and using it for deposits or “write-ups” should be handled securely. In a dealership context, it often relates to charging a fee, placing a deposit, or starting a transaction—so you should verify the process and ensure you’re not being asked to share it in an unsafe way.","simplifiedExplanation":"They’re talking about your credit card details, which are private. If a dealer asks for it, make sure it’s for a legitimate charge and that you’re sharing it through a secure, official method."}},{"startTime":766.4,"endTime":788.6,"type":"topic","title":"dealership hung up twice and backfired","url":"/glossary/dealership-hung-up-twice-and-backfired","quote":"I've dealt with two people there, the one that hung up on me and then the other person [771.0s] that was rude to me in receptionist. [788.6s] I want to trust you,","canonicalId":"topic:dealership-hung-up-twice-and-backfired","priority":0.7,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This segment focuses on a failed negotiation caused by poor dealer communication—specifically being hung up on and told a car wasn’t available. It highlights how dealership behavior can damage trust and derail a deal, even when the buyer is ready to proceed."}},{"startTime":797.2,"endTime":809.6,"type":"concept","title":"put something down in writing","url":"/glossary/put-something-down-in-writing","quote":"[797.2s]  But I need something down in writing.\n[798.9s]  All right. I can appreciate that, sir.\n[801.3s]  Again, send me a copy of your driver's license,","canonicalId":"concept:put-something-down-in-writing","priority":0.55,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The host is describing the importance of getting a dealership agreement documented in writing. In car sales, verbal promises are hard to enforce, so written terms help prevent bait-and-switch tactics and clarify the exact discount and conditions.","simplifiedExplanation":"They’re saying you should get the deal in writing. If it’s only said out loud, the dealership can change it later, but a written agreement makes it harder to back out."}},{"startTime":801.3,"endTime":828.2,"type":"term","title":"driver's license","url":"/glossary/driver-s-license","quote":"[801.3s]  Again, send me a copy of your driver's license,\n[803.3s]  which is what I told you.\n[826.5s]  I need full address.\n[828.2s]  I need a copy of a driver's license, basically.","canonicalId":"term:driver-s-license","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Requesting a copy of a driver’s license is a common step in dealership paperwork and identity verification. It’s often used to prepare buyer documents, confirm eligibility, and reduce fraud risk before processing a purchase order."}},{"startTime":809.6,"endTime":812.5,"type":"term","title":"buyer's order","url":"/glossary/buyer-s-order","quote":"[809.6s]  and say email your copy of the buyer's order.\n[812.5s]  It's $3,500 off.\n[813.7s]  And then I will call you,","canonicalId":"term:buyer-s-order","priority":0.5,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A buyer’s order is the dealership document that lists the negotiated purchase price, trade details (if any), fees, and the final terms of the sale. If the discount is “$3,500 off,” it should be reflected on the buyer’s order so both sides are bound to the same numbers.","simplifiedExplanation":"A buyer’s order is the official paperwork that shows the deal you agreed to. It should include the discount and the final price so the dealership can’t change it later."}},{"startTime":812.5,"endTime":815.2,"type":"concept","title":"$3,500 off","quote":"[809.6s]  and say email your copy of the buyer's order.\n[812.5s]  It's $3,500 off.\n[813.7s]  And then I will call you,","canonicalId":"concept:3-500-off","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“$3,500 off” refers to a negotiated discount from the vehicle’s baseline price, but the key is whether it’s tied to the final written paperwork. Deals like this can be undermined if the discount isn’t properly itemized on the buyer’s order or if additional fees change the out-the-door total.","simplifiedExplanation":"They’re talking about a $3,500 discount. The important part is making sure that discount is written into the paperwork, not just mentioned verbally."}},{"startTime":860.2,"endTime":863.0,"type":"term","title":"dealer fees","url":"/glossary/dealer-fees","quote":"This could have five grand of add-ons and you're just trying to get my driver's license to dox me.","canonicalId":"term:dealer-fees","priority":0.35,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Dealer fees are charges the dealership adds to the transaction, separate from the car’s base price. They can include documentation fees, processing fees, and other administrative costs that affect the final price you pay.","simplifiedExplanation":"Dealer fees are extra charges the dealership adds on top of the car price. They can be small individually, but together they can raise what you actually pay."}},{"startTime":883.0,"endTime":884.8,"type":"term","title":"three grand off","url":"/glossary/three-grand-off","quote":"[878.6s]  You seem like a nice guy, but realistically,\n[880.5s]  I'm now not just trusting your dealership immediately\n[883.0s]  just because you said, oh yeah, I'll do three grand off.","canonicalId":"term:three-grand-off","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Three grand off” is a shorthand for a $3,000 discount from the vehicle’s listed price or negotiated selling price. In negotiations, the key is confirming what the discount applies to and whether it’s offset by other fees or add-ons.","simplifiedExplanation":"“Three grand off” means the dealer is offering to lower the price by about $3,000. You still want to confirm the final price and make sure other charges don’t cancel out the discount."}},{"startTime":885.7,"endTime":888.7,"type":"term","title":"social security cards","url":"/glossary/social-security-cards","quote":"[884.8s]  Some of your driver's license.\n[885.7s]  Some of your social security cards.\n[886.9s]  Some of your firstborn's blood type.","canonicalId":"term:social-security-cards","priority":0.25,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Providing a Social Security card (or number) is typically tied to credit checks and financing approval. Because it’s extremely sensitive information, reputable dealers should request it only through secure channels and explain exactly why they need it.","simplifiedExplanation":"Dealers may ask for Social Security information to run a credit check for financing. It’s sensitive, so you should only share it if you trust the process and you’re told why it’s required."}},{"startTime":894.1,"endTime":903.6,"type":"concept","title":"getting something down in writing","url":"/glossary/getting-something-down-in-writing","quote":"[894.1s]  and I won't work with you.\n[895.3s]  I'll work with you and I need something down in writing.\n[897.6s]  Something, anything.","canonicalId":"concept:getting-something-down-in-writing","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In car negotiations, “down in writing” refers to putting the agreed terms (price, discounts, fees, delivery date, and any conditions) into a written document like an email, purchase order, or buyer’s order. This reduces the chance the dealer changes the deal later or claims the discount was never promised.","simplifiedExplanation":"“Down in writing” means you want the agreement in a message or document, not just a verbal promise. It helps make sure the price and terms stay the same when you show up to buy."}},{"startTime":909.7,"endTime":912.14,"type":"term","title":"take delivery","url":"/glossary/take-delivery","quote":"[909.7s]  You will be ready to take delivery on Friday.\n[912.0s]  Yep.","canonicalId":"term:take-delivery","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Take delivery” means the moment you receive the car from the dealership—typically after paperwork is signed and payment is finalized. It’s often tied to a specific date the dealer promises, so it’s a key part of negotiating and avoiding surprises.","simplifiedExplanation":"“Take delivery” just means when you actually get the car. If the dealer says you’ll take delivery on Friday, that’s the day they expect you to pick it up and finish the deal."}},{"startTime":969.4,"endTime":972.5,"type":"term","title":"preference to not give her my name","quote":"I dealt with the receptionist that I did not want to give her my name... because I've gotten the name three times.","canonicalId":"term:preference-to-not-give-her-my-name","priority":0.25,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Asking for your name and contact details is part of how dealerships route leads internally (e.g., to the next salesperson or department). If the receptionist is repeatedly requesting the same info, it can indicate poor lead management or a broken process, which frustrates buyers and can delay follow-up.","simplifiedExplanation":"Dealerships often ask for your name so they can track your request and pass it to the right person. If they keep asking for the same details over and over, it usually means their system or process isn’t working well."}},{"startTime":998.1,"endTime":1004.0,"type":"term","title":"email provided seems to bounce me back","url":"/glossary/email-provided-seems-to-bounce-me-back","quote":"The email you provided seems to bounce me back... And we try to send you information. I just want to confirm your email is okay.","canonicalId":"term:email-provided-seems-to-bounce-me-back","priority":0.35,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “bouncing” email usually means the message can’t be delivered—often due to a typo, an invalid address, or a mail server rejecting it. In a dealership context, this can prevent you from receiving quotes, trade-in paperwork, or updates, which then slows or kills the deal.","simplifiedExplanation":"If an email “bounces,” it means it didn’t reach the recipient. That can happen if the address is wrong or the system rejects it, and it can stop the dealership from sending you the info you need."}}],"speakers":[{"id":"s1","name":"Delivrd","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/terrible-dealership-hung-up-twice-and-it-backfired-on-them/transcript.vtt","type":"text/vtt"}]}