{"version":"1.0.0","episode":{"title":"The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]","url":"http://getcarcurious.com/episodes/the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475","audioUrl":"https://episodes.captivate.fm/episode/ca922d63-a8a0-4478-a57b-cf2acfbdd879.mp3","description":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty\n\nWatch Full Video Episode\n\n\n\n\n\n\n\n\nThis episode explores the critical “delivery” phase of a 250,000 mile maintenance program, reframing the moment you hand the keys back as the continuation of a long-term professional relationship, not the end of a transaction. Host Carm Capriotto, joined by Brett Beachler and Rena Rennebohm, shares practical strategies to strengthen customer communication, elevate the shop experience, and proactively guide clients toward vehicle longevity. By focusing on the vehicle’s full lifecycle and scheduling the next visit before the customer leaves, shops can move beyond transactions to build loyalty, retention, and long-term profitability.\n\n\n\n\n\n\n\n\nWhat You’ll Learn:\n\nHow advisor pods create a more comfortable, trust-building customer experienceWhy pre-appointment calls improve approvals and reduce estimate resistanceHow strong phone skills shape customer perception and confidenceWhy personal communication increases trust and average repair ordersHow to educate customers so they understand the value of maintenanceHow scheduling the next visit at delivery improves retentionWhy mileage-based follow-up systems drive better long-term resultsHow consistent, shop-wide processes strengthen culture and customer loyalty\n\n\n\n\n\nBrett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE\nRena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.\n\n\n\n\n\n\n\n\n\n\n\nThanks to our Partner, NAPA TRACS\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nThanks to our Partner, Today's Class\n\nOptimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/\n\nThanks to our Partner, KUKUI\n\nStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/\n\nThanks to our Partner, Pit Crew Loyalty\n\nYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/\n\nConnect with the Podcast:\n\n- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n\n- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n\n- Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n\n- Subscribe on YouTube: https://www.youtube.com/carmcapriotto\n\n- Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n\n- Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n\n- Follow on Twitter: https://twitter.com/RResultsBiz\n\n- Visit the Website: https://remarkableresults.biz/\n\n- Join our Insider List: "},"annotations":[{"startTime":661.2,"endTime":664.1,"type":"term","title":"post oxygen sensor","url":"/glossary/post-oxygen-sensor","quote":"and says, hey, the check engine light, it needs a post oxygen sensor and oh, by the way, there's three maintenance items we wanna talk about","canonicalId":"term:post-oxygen-sensor","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"A post oxygen sensor is a sensor located after the catalytic converter in a vehicle's exhaust system. It monitors the efficiency of the catalytic converter by measuring the oxygen levels in the exhaust gases, helping the engine control unit optimize fuel mixture and emissions.","simplifiedExplanation":"A post oxygen sensor is a small device in the car's exhaust that checks how well the car cleans its pollution. It helps the car run better and pollute less."}},{"startTime":1270.2,"endTime":1274.4,"type":"company","title":"Steer","url":"/glossary/steer","quote":"\"I've worked with Steer, and Steer does it by time-based only.\"","canonicalId":"company:steer","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Steer is a company that provides automotive service management solutions, including customer communication tools that can automate appointment reminders and service follow-ups based on time intervals rather than mileage.","simplifiedExplanation":"Steer is a company that helps car shops send messages to customers to remind them about car services, usually based on how much time has passed."}},{"startTime":1313.6,"endTime":1315.1,"type":"term","title":"mileage-based maintenance","url":"/glossary/mileage-based-maintenance","quote":"\"And I say, anybody that does time-based, you've got to switch to mileage-based. It's not fair. You should do time or miles, whichever comes first.\"","canonicalId":"term:mileage-based-maintenance","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Mileage-based maintenance refers to servicing a vehicle based on the number of miles driven, rather than just the passage of time. This approach helps ensure that parts and fluids are replaced according to actual usage, which can be more accurate for vehicle health.","simplifiedExplanation":"Mileage-based maintenance means you take care of your car depending on how far you've driven, not just how long you've owned it. This helps keep your car in good shape by changing things when they really need it."}},{"startTime":1320.2,"endTime":1324.4,"type":"term","title":"synthetic oil","url":"/glossary/synthetic-oil","quote":"\"I have some clients that might use a mobile super-synthetic 7,500-mile oil, and I say, but you still need to come and see us after a year because that oil expires after a year.\"","canonicalId":"term:synthetic-oil","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Synthetic oil is a man-made lubricant designed to provide better engine protection and performance compared to conventional oils. It typically lasts longer and performs better under extreme temperatures and conditions.","simplifiedExplanation":"Synthetic oil is a special kind of engine oil made in a lab to keep your car's engine running smoothly for a longer time. It works better than regular oil, especially when it's very hot or cold."}},{"startTime":1338.4,"endTime":1341.6,"type":"term","title":"oil services","url":"/glossary/oil-services","quote":"I had him test pilot sending out texts to customers who are due for only oil services. We don't call those customers.","canonicalId":"term:oil-services","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Oil services refer to maintenance tasks involving changing the engine oil and oil filter to keep the engine lubricated and running smoothly. This is one of the most common and essential maintenance procedures for vehicles.","simplifiedExplanation":"Oil services mean changing the oil in a car to keep the engine working well. It's like giving the car fresh oil so it doesn't get damaged."}},{"startTime":1353.7,"endTime":1356.02,"type":"term","title":"preventative maintenance","url":"/glossary/preventative-maintenance","quote":"And then tomorrow is a big day. That's when we call our big preventative maintenance items","canonicalId":"term:preventative-maintenance","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Preventative maintenance involves regularly scheduled service tasks designed to prevent breakdowns and extend the life of a vehicle. These can include inspections, fluid changes, and replacement of wear items before they fail.","simplifiedExplanation":"Preventative maintenance means doing regular check-ups and fixes on a car before something breaks. It's like taking care of the car so it stays healthy."}},{"startTime":1910.8,"endTime":1914.0,"type":"term","title":"hydraulic fluid","url":"/glossary/hydraulic-fluid","quote":"...you got leaking hydraulic fluid out of your struts. You and I know what that means...","canonicalId":"term:hydraulic-fluid","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Hydraulic fluid is a liquid used in vehicle components like struts to provide damping by transferring force and controlling movement.","simplifiedExplanation":"Hydraulic fluid is a special liquid inside parts of your car that helps absorb bumps and keep the ride smooth."}},{"startTime":2022.2,"endTime":2037.6,"type":"part","title":"struts","url":"/glossary/struts","quote":"if you choose to not replace those shocks or struts. And sure, you're gonna be fine. Like you're gonna be able to leave here and your car's gonna drive the way that it did when it drove in here. However, it's going to cost them, the longer you wait on those shocks or struts, the more expensive it's going to be down the road.","canonicalId":"part:struts","priority":0.9,"confidence":1.0,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Struts are a type of suspension component that combines the shock absorber and the coil spring into a single unit. They support the weight of the vehicle and help absorb road shocks, playing a key role in vehicle stability and steering.","simplifiedExplanation":"Struts are parts in your car that help hold it up and keep the ride smooth by absorbing bumps and helping you steer better."}},{"startTime":2022.2,"endTime":2037.6,"type":"part","title":"shocks","url":"/glossary/shocks","quote":"if you choose to not replace those shocks or struts. And sure, you're gonna be fine. Like you're gonna be able to leave here and your car's gonna drive the way that it did when it drove in here. However, it's going to cost them, the longer you wait on those shocks or struts, the more expensive it's going to be down the road.","canonicalId":"part:shocks","priority":0.9,"confidence":1.0,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Shocks, or shock absorbers, are components of a vehicle's suspension system that help control the impact and rebound movement of the vehicle's springs and suspension. They improve ride quality and vehicle handling by dampening the effects of road irregularities.","simplifiedExplanation":"Shocks are parts in your car that help make the ride smooth by soaking up bumps and keeping your car steady when you drive."}},{"startTime":2651.1,"endTime":2656.6,"type":"term","title":"alignment","url":"/glossary/alignment","quote":"Why do you do an alignment? An alignment procedure can prolong a life of your vehicle's tire life and maximize fuel economy.","canonicalId":"term:alignment","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Alignment refers to adjusting the angles of the wheels so that they are set to the car manufacturer's specifications. Proper alignment improves tire life, handling, and fuel economy by ensuring the tires make optimal contact with the road.","simplifiedExplanation":"Alignment means making sure your car's wheels are straight and pointing the right way. This helps your tires last longer and can save gas."}},{"startTime":2696.5,"endTime":2697.5,"type":"term","title":"Carfax Review","url":"/glossary/carfax-review","quote":"the Carfax Review, the Battery Serpentine?","canonicalId":"term:carfax-review","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"A Carfax Review is a report that provides detailed history about a used car, including previous ownership, accidents, service records, and title status. It helps buyers assess the condition and background of a vehicle before purchase.","simplifiedExplanation":"A Carfax Review is like a report card for a used car that tells you if it was in accidents or had problems before. It helps you decide if the car is a good buy."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/the-250k-mile-maintenance-mindset-mastering-the-art-of-vehicle-delivery-tha-475/transcript.vtt","type":"text/vtt"}]}