{"version":"1.0.0","episode":{"title":"The Importance of Communication in a Auto Repair Career with Chris Higgins, Part 1","url":"http://getcarcurious.com/episodes/the-importance-of-communication-in-a-auto-repair-career-with-chris-higgins-part-1","audioUrl":"https://media.transistor.fm/f0aaaeed/e6cc19dd.mp3","description":"\n        Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs.  Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton welcomes Chris Higgins, a seasoned automotive technician with extensive dealership and independent shop experience. Chris highlights the crucial role of clear communication in automotive repair environments, particularly how it affects customer satisfaction and service efficiency. He also shares his journey from working on a farm to becoming an influential figure in the automotive world, emphasizing the lessons learned from his diverse experiences. Jeff and Chris also discuss the challenges they've had dealing with warranty work and their shared experiences in navigating the complexities of different dealership cultures. 00:00 Effective communication is crucial for healthy work relationships.03:25 COVID leave led to healthier habits and regrets.07:05 Reluctant mechanic finds calling through family influence.12:23 Nissan's rust; Asians and euros manageable.15:21 Inefficient email communication led to laughter.18:36 WWR: Warranty Waste Reduction in corporate work.20:08 Technician discussing the investigation into punch times.24:45 Applied for and enjoyed the job, faced challenges.28:09 Balancing communication while avoiding customer complaints.30:57 Observing leadership impact on team dynamics and respect.36:15 Independent talent emerging in the automotive repair industry.36:59 Human error happens, we're not perfect.40:12 Certifications are essential for recalls; shop culture.43:28 Customers shouldn't pay for non-factory car features.\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":832.0,"endTime":851.0,"type":"car","title":"Hyundai Sonata","url":"/cars/hyundai/sonata","image":"https://upload.wikimedia.org/wikipedia/commons/3/32/2024_Hyundai_Sonata_SEL%2C_front_right%2C_07-22-2024.jpg","quote":"...ut it. So you get your Kia, your optima, and your sonata. It's the same car, a little bit different body p...","canonicalId":"car:hyundai:sonata","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}},{"startTime":832.0,"endTime":851.0,"type":"car","title":"Kia Optima","url":"/cars/kia/optima","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/%2716_Kia_Optima_%28MIAS_%2716%29.jpg","quote":"...lways laughed about it. So you get your Kia, your optima, and your sonata. It's the same car, a little bit...","canonicalId":"car:kia:optima","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":1018.0,"endTime":1039.0,"type":"car","title":"Nissan Rogue","url":"/cars/nissan/rogue","image":"https://upload.wikimedia.org/wikipedia/commons/3/36/2016_Nissan_Rogue%2C_Front_Left%2C_04-13-2021.jpg","quote":"...k. And I know there was a couple. We had a couple rogues that, like, the CVT was shot right when it was de...","canonicalId":"car:nissan:rogue","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"SsmIntrigue (CC BY-SA 4.0)"}},{"startTime":1052.0,"endTime":1087.0,"type":"car","title":"Renault Wind","url":"/cars/renault/wind","image":"https://upload.wikimedia.org/wikipedia/commons/c/cd/2011_Renault_Wind_GT_Line_VT.jpg","quote":"... be done, and three, 4 hours and then they caught wind of that, and I think they dropped it to like 5.2 ...","canonicalId":"car:renault:wind","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wikimedia Commons / CC BY-SA 4.0"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/the-importance-of-communication-in-a-auto-repair-career-with-chris-higgins-part-1/transcript.vtt","type":"text/vtt"}]}