The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]
About this episode
Jason Hladnik, a service advisor coach at RPM Training, shares insights on the 'showtime' mindset for automotive shops. Drawing parallels between music and service, he emphasizes the importance of preparation, consistency, and understanding client needs. By treating each interaction like a performance, advisors can enhance customer experiences and build stronger relationships. The discussion covers effective communication, pre-appointment strategies, and the need for ongoing training to adapt to changing client expectations. This episode is packed with practical advice for improving service advisor skills and shop operations.
Jason Hladyniuk, service advisor coach at RPM Training, draws inspiration from the world of music to show how shops can be fully “in tune” and "showtime ready" the moment their doors open each morning.
In this episode, you’ll learn how this approach helps service advisors:
• Deliver an outstanding client experience without getting lost in paperwork or daily chaos.
• Lower stress by anticipating needs and having everything ready before clients arrive.
• Read their “audience” and adjust communication, whether through a quick text or a detailed face-to-face chat.
• Lead with consistent professionalism, not sales tactics, just as a dental hygienist confidently recommends treatment.
• Use pre-appointment communication to set the stage for stronger client relationships at drop-off.
• Commit to continuous practice and training, because like world-class musicians, the best advisors never stop rehearsing, adapting, and growing.
Don’t miss this episode, it’s your backstage pass to delivering a flawless performance every day and creating lasting harmony with your clients!
Jason Hladyniuk, service advisor coach at RPM Training
Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
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