{"version":"1.0.0","episode":{"title":"The Software That's Changing How Used Cars Are Appraised And Merchandised","url":"http://getcarcurious.com/episodes/the-software-that-s-changing-how-used-cars-are-appraised-and-merchandised","audioUrl":"https://www.buzzsprout.com/2556081/episodes/19285886-the-software-that-s-changing-how-used-cars-are-appraised-and-merchandised.mp3","description":"Let Us Know Who You'd Like To See On The Podcast!On this episode of The Doug Horner Show, I sit down with Tyler Astorg, co-founder of iPacket, to break down their new appraisal and merchandising feature that's changing how dealerships value, price, and resell pre-owned inventory.If you're in the car business, whether you're a sales manager, used car manager, GM, or dealer principal — this conversation is going to give you a real look at the tools that are helping dealerships maximize profitability on every unit.Tyler shares the Astorg family's deep roots in the dealership world, the story behind founding iPacket, and exactly how their new iPacket Value tool helps dealers appraise cars more accurately, merchandise them more effectively, and price them to make the most money possible.Whether you're trying to tighten up your reconditioning process, improve your merchandising, or just understand what the best dealerships are doing differently — there's something in this conversation for you.🔗 Work with me & the team, partner with my preferred vendors, and more: https://stan.store/benzsandbowties🎙️ ABOUT THE DOUG HORNER SHOWThe Doug Horner Show is the podcast where I sit down with the people shaping the automotive industry: dealers, content creators, technology founders, and the disruptors changing how cars are bought and sold.Subscribe so you don't miss the next episode.📱 FOLLOW BENZSANDBOWTIESTikTok: @benzsandbowtiesInstagram: @benzsandbowtiesFacebook: BenzsandBowtiesYouTube: @BenzsandBowties#TheDougHornerShow #iPacket #CarDealership #UsedCars #DealershipLife #AutomotiveIndustry #CarBusiness #DealerTech #CarSales #AutoRetail #UsedCarManager #CarAppraisal #DealershipOwner #BenzsandBowties #TylerAstorgSupport the show"},"annotations":[{"startTime":316.3,"endTime":320.0,"type":"term","title":"repair order receipts","url":"/glossary/repair-order-receipts","quote":"Yeah,wehadweprintedoffCarfax,uh,weprintedofftherepairorderreceipts,JDPower,oratthetimeitwasinADA,uh,andsomeinformationlikewhybuyfromourstore.","canonicalId":"term:repair-order-receipts","priority":0.45,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Repair order receipts are the paperwork generated when a shop performs service—often including what was done, parts used, and labor charges. For used-car appraisal and merchandising, they’re valuable because they provide evidence of maintenance and repairs rather than just marketing claims.","simplifiedExplanation":"Repair order receipts are the shop’s records for work they did on the car. They can show what repairs happened and when, which helps buyers feel more confident about the car’s condition."}},{"startTime":316.3,"endTime":318.0,"type":"term","title":"Carfax","url":"/glossary/carfax","quote":"Yeah,wehadweprintedoffCarfax,uh,weprintedofftherepairorderreceipts,JDPower,oratthetimeitwasinADA,uh,andsomeinformationlikewhybuyfromourstore.","canonicalId":"term:carfax","priority":0.55,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Carfax is a vehicle history report service that compiles records from sources like insurance claims, registrations, and sometimes service/inspection data. In used-car sales, it’s used to help buyers understand a car’s past events (like reported accidents or title issues) and to support pricing and trust.","simplifiedExplanation":"Carfax is a report that looks up a used car’s history. Dealers and buyers use it to see things like accident or ownership history so they can judge whether the car is a good deal."}},{"startTime":316.3,"endTime":318.8,"type":"term","title":"JDPower","url":"/glossary/jd-power","quote":"Yeah,wehadweprintedoffCarfax,uh,weprintedofftherepairorderreceipts,JDPower,oratthetimeitwasinADA,uh,andsomeinformationlikewhybuyfromourstore.","canonicalId":"term:jdpower","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"J.D. Power (often shortened to JDPower) is an automotive research and ratings company known for consumer surveys and vehicle quality studies. Used-car sellers may reference its data to support claims about reliability, ownership experience, or model reputation when appraising and merchandising inventory.","simplifiedExplanation":"J.D. Power is a company that studies cars and reports how owners rate them. Dealers sometimes use those results to help explain why a certain car model is a good buy."}},{"startTime":318.8,"endTime":321.0,"type":"term","title":"ADA","quote":"Yeah,wehadweprintedoffCarfax,uh,weprintedofftherepairorderreceipts,JDPower,oratthetimeitwasinADA,uh,andsomeinformationlikewhybuyfromourstore.","canonicalId":"term:ada","priority":0.35,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, ADA appears to be an acronym for a used-car information or appraisal/merchandising system the speaker used at the time. Because the transcript doesn’t spell out what ADA stands for, listeners should treat it as a dealership-era paperwork or data source rather than a universal automotive standard.","simplifiedExplanation":"ADA here sounds like an acronym for a system or paperwork source the dealership used back then. The episode doesn’t explain what it stands for, but it’s being used like a place where used-car info came from."}},{"startTime":393.2,"endTime":399.0,"type":"concept","title":"strategic competitive advantage","url":"/glossary/strategic-competitive-advantage","quote":"Anditandandwhentheycomeandseeyouatadealershipandyousharethatinformationwiththem,itgivesyouastrategiccompetitiveadvantagebecausewhentheygodowntheroad,they'renotgonnaseethethatinformation.","canonicalId":"concept:strategic-competitive-advantage","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker is describing how sharing certain vehicle information with buyers can create a strategic competitive advantage. In used-car merchandising, the idea is that if customers see the evidence first (and others don’t), the dealer can influence trust and decision-making before the buyer shops elsewhere."}},{"startTime":729.5,"endTime":742.0,"type":"brand","title":"Mercedes-Benz","url":"/glossary/mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","quote":"I'm like,hey,remember,yougottolookintheuhMercedes-Benz inventory tooltoconfirmavailabilityonanewcar before you justsendsomebodyaniPacket...","canonicalId":"brand:mercedes-benz","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mercedes-Benz is a German luxury automaker whose dealer operations often rely on inventory and availability tools. In this segment, it’s used as an example of how sales teams confirm whether a new car is actually available before sending leads or offers.","simplifiedExplanation":"Mercedes-Benz is a car brand that sells luxury cars. Here, it’s mentioned because the sales team uses a tool to check if a specific car is available before they take the next step."}},{"startTime":749.3,"endTime":909.92,"type":"term","title":"iPacket","url":"/glossary/ipacket","quote":"whatIbelievetobeyournewestproduct,iPacketvalue...foruhseveralmonths...oneofthe singlemostinnovative...piecesoftechnologytoinfluence...theappraisalprocessandthemerchandisingprocessforausedcar.","canonicalId":"term:ipacket","priority":0.95,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"iPacket is a software product used in used-car appraisal and merchandising workflows. The host describes it as helping determine a used car’s value and supporting dealer processes like generating and pulling verified stickers tied to OEM coverage.","simplifiedExplanation":"iPacket is a computer tool dealers use when pricing and selling used cars. It helps them figure out what a car is worth and supports the day-to-day steps dealers use to list and sell inventory."}},{"startTime":761.8,"endTime":773.9,"type":"term","title":"appraisal process","url":"/glossary/appraisal-process","quote":"influencekindofboththeappraisalprocessandthemerchandisingprocessforausedcar.","canonicalId":"term:appraisal-process","priority":0.55,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The appraisal process is how a dealer estimates a used car’s value based on its details and market context. Here, iPacket is described as influencing that process by using digitized deal information and verified data to avoid treating every vehicle as identical.","simplifiedExplanation":"The appraisal process is how a dealer figures out what a used car should be worth. The host says the software helps make that estimate more accurate instead of using a one-size-fits-all approach."}},{"startTime":761.8,"endTime":843.3,"type":"term","title":"merchandising process","url":"/glossary/merchandising-process","quote":"influencekindofboththeappraisalprocessandthemerchandisingprocessforausedcar...someofthatismerchandising.","canonicalId":"term:merchandising-process","priority":0.55,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The merchandising process is the set of dealer actions that turn inventory into sellable listings—how cars are presented, packaged, and positioned for sale. The host links iPacket to merchandising by using verified sticker data and by addressing how option content and vehicle differences affect what gets marketed.","simplifiedExplanation":"The merchandising process is how dealers prepare cars to sell—like how they’re described and positioned in listings. The host is saying the software helps dealers use the right car details when marketing used inventory."}},{"startTime":775.2,"endTime":789.6,"type":"term","title":"digitized deal jackets","quote":"whathowdidiPacketgofromthesesortofdigitizeddealjacketsuhtothistoolthatisessentiallyhelpingyoutodeterminewhatausedcarisworth?","canonicalId":"term:digitized-deal-jackets","priority":0.5,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Digitized deal jackets are electronic versions of dealer paperwork or deal records that used to exist in physical form. The host frames iPacket as evolving from that digitized paperwork into a tool that helps determine used-car worth.","simplifiedExplanation":"Digitized deal jackets are the digital version of the paperwork dealers keep for a car deal. The host is saying the software grew out of turning that paperwork into something that can help with pricing."}},{"startTime":809.3,"endTime":828.4,"type":"term","title":"OEM verified stickers","url":"/glossary/oem-verified-stickers","quote":"withinourstickerpooler...justbeingabletogetover30OEMuhverifiedstickersumuhcoveragewithintheiPacketsystem.","canonicalId":"term:oem-verified-stickers","priority":0.7,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"OEM verified stickers are manufacturer-sourced labels or data points that are confirmed by the original equipment manufacturer (OEM). In this segment, the software’s sticker-pull coverage helps managers quickly access verified information inside the iPacket system to support appraisal and merchandising decisions.","simplifiedExplanation":"OEM verified stickers are official labels or information that come from the car’s manufacturer. The host is saying the software can pull those verified details so dealers can price and sell cars more accurately."}},{"startTime":828.4,"endTime":841.0,"type":"term","title":"sticker pull feature","url":"/glossary/sticker-pull-feature","quote":"thestickerpullfeatureusedbymanagers...itgeneratedthequestion,well,whyandhowisitbeingused?","canonicalId":"term:sticker-pull-feature","priority":0.6,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The sticker pull feature is a function inside iPacket that lets managers retrieve those OEM verified sticker details from the system. The host notes that managers pull millions of stickers, which raises questions about how and why the feature is being used for merchandising.","simplifiedExplanation":"The sticker pull feature is a button/workflow in the software that pulls up the car’s official sticker information. The host says managers use it a lot, so they’re trying to understand how it affects pricing and selling."}},{"startTime":843.3,"endTime":854.2,"type":"term","title":"optional equipment","url":"/glossary/optional-equipment","quote":"somethingscan'tbepickeduponabasicVenexplosionlikeoptionalequipmentandyourcars...","canonicalId":"term:optional-equipment","priority":0.4,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Optional equipment refers to factory-installed features that vary by vehicle, such as specific packages or add-ons. The host mentions that some merchandising decisions can’t be handled by a basic “Ven explosion” approach and need to account for option content, especially on Mercedes-Benz cars.","simplifiedExplanation":"Optional equipment means the extra features a car might have depending on how it was ordered. The host is saying pricing and selling can’t ignore those differences."}},{"startTime":879.9,"endTime":890.2,"type":"concept","title":"competitive sets","url":"/glossary/competitive-sets","quote":"Istruggledalotofwiththecompetitivesetsjustbecauseourcars...werejustsouniqueattimes.","canonicalId":"concept:competitive-sets","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Competitive sets are groups of comparable vehicles used for pricing comparisons during appraisal. The host says they struggled with competitive sets because their cars were “unique,” implying that generic comparisons can misprice distinctive inventory.","simplifiedExplanation":"Competitive sets are like a shortlist of similar cars used to help decide a price. The host is saying the comparisons didn’t always work well when their cars were unusual or hard to match."}},{"startTime":937.3,"endTime":947.6,"type":"term","title":"VIN decoder","url":"/glossary/vin-decoder","quote":"[937.3s] Theatypicalappraisaltool,andI'mnotgonnapretendtohaveusedthemall,butIknowthatgenerallyspeaking,anappraisaltoolisaVINdecoderattheendoftheday,right?\n[947.6s] It'sgonnadecodewhatthemakeandmodelandyearisofacar,andthenyou'regonnagoinandinputthemiles,","canonicalId":"term:vin-decoder","priority":0.75,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A VIN decoder is software that reads a vehicle’s VIN (Vehicle Identification Number) and extracts key facts like the make, model, and model year. In used-car appraisal workflows, it’s often the first step before matching the car to pricing and history data.","simplifiedExplanation":"A VIN decoder is a tool that reads the car’s VIN number. It tells you what the car is (like brand, model, and year) so you can look up the right history and pricing."}},{"startTime":947.6,"endTime":960.2,"type":"term","title":"AutoCheck","url":"/glossary/autocheck","quote":"[947.6s] It'sgonnadecodewhatthemakeandmodelandyearisofacar,andthenyou'regonnagoinandinputthemiles,andyou'regonnalinkituptoCarfaxorAutoCheckorwhateveryouuse,andthatgivesyouanideaofwhatthevehicle'shistoryis.\n[960.2s] Um,andthat'sallwellandgood.","canonicalId":"term:autocheck","priority":0.6,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"AutoCheck is another vehicle history report service similar to Carfax, typically used to summarize reported events tied to a VIN. Appraisal and merchandising systems may use it as an input when estimating condition and value.","simplifiedExplanation":"AutoCheck is another way to get a vehicle history report. It helps show reported events about the car using its VIN."}},{"startTime":963.0,"endTime":979.5,"type":"term","title":"mileage adjustment","url":"/glossary/mileage-adjustment","quote":"[963.0s] Butlikeyousaid,everyVIN,youknow,isessentiallyjustcomparedtoeveryotheryearmakemodel,andthendoingabasicmileageadjustment,andthenyoukindofhavetomanuallyfigureouttherest.\n[979.5s] AndIthinkmaybeyearsandyearsago,thatprocessprobablyworkedalotbetter.","canonicalId":"term:mileage-adjustment","priority":0.85,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A mileage adjustment is the step where appraisal software modifies a vehicle’s baseline value based on how many miles it has. The host argues that older approaches often treat mileage as a simple adjustment after comparing cars by make/model/year, leaving the rest of the configuration to manual work.","simplifiedExplanation":"Mileage adjustment means changing the car’s estimated value based on how many miles are on it. The more miles, the more it usually affects price, and older tools often did this in a pretty basic way."}},{"startTime":989.8,"endTime":1009.2,"type":"car","title":"Ford F-150","url":"/cars/ford/f-150","image":"https://upload.wikimedia.org/wikipedia/commons/a/ae/2021_Ford_F-150_%28fourteenth_generation%29_front_view_01.png","quote":"[985.0s] But I'dsaynowadaystherearealotofmanufacturersthathavetrimlevels,somethatdon't.\n[989.8s] Imean,Mercedes-Benzkindofdoes,butreally,evencarevenbrandslikeFord,whichhave,Idon'tknow,15differenttrimlevelsforanF-150,","canonicalId":"car:ford:f-150","priority":0.4,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Ford F-150 is a mass-market pickup that’s offered with many trim levels and option packages. The host highlights that this creates a huge number of possible configurations, which traditional appraisal tools may not handle well without manual input.","simplifiedExplanation":"The Ford F-150 is a very popular pickup truck. The reason it matters in this discussion is that it comes in tons of trims and option combinations, so pricing it accurately gets complicated.","imageAttribution":"Gold Pony (CC BY 3.0)"}},{"startTime":1078.1,"endTime":1087.0,"type":"car","title":"Mercedes-Benz GLE","url":"/cars/mercedes-benz/gle","image":"https://upload.wikimedia.org/wikipedia/commons/2/26/2019_Mercedes-Benz_GLE-Class_GLE300d_AMG_Dynamic.jpg","quote":"[1078.1s] Yeah,Imean,IIthinkitgoesbackto,youknow,Doug,somebodycomesin,theywanttobuyauhbrandnewGLEfromyou.\n[1085.0s] They'reveryspecificinwhattheywant.","canonicalId":"car:mercedes-benz:gle","priority":0.45,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Mercedes-Benz GLE is a luxury midsize SUV known for being heavily optioned, so two GLEs can differ a lot in equipment and trim. The host uses it as an example of a buyer who specifies exact packages and appearance choices, which makes accurate used-car appraisal harder.","simplifiedExplanation":"The Mercedes-Benz GLE is a luxury SUV. The point here is that people often buy it with very specific options, so when it’s resold, the exact equipment matters a lot for pricing.","imageAttribution":"Chanokchon (CC BY-SA 4.0)"}},{"startTime":1320.1,"endTime":1331.9,"type":"term","title":"options","url":"/glossary/options","quote":"That you’ve ever dreamt of on more, this is where people get really hung up is what options does it have? Does it have that trim package that I want? Does it have the wheels that I want?","canonicalId":"term:options","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Options” are the selectable feature packages (often factory-installed) that change a car’s content and usually its price. The host argues that appraisal software averages away the value of these options, so it can misprice cars that are heavily optioned.","simplifiedExplanation":"“Options” are the extra features you can get on a car (usually from the factory). The host’s point is that appraisal tools may ignore how much those options matter to buyers."}},{"startTime":1325.2,"endTime":1328.4,"type":"term","title":"trim package","url":"/glossary/trim-package","quote":"Does it have that trim package that I want? Does it have the wheels that I want? Does it have the driver assistance package?","canonicalId":"term:trim-package","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “trim package” is a bundled set of features that comes with a particular trim level or option grouping. The host lists it as one of the key things buyers check because it can materially affect what the car includes and therefore its resale value.","simplifiedExplanation":"A “trim package” is a bundle of features that go together on a car. If you want a specific set of features, that package can be the difference between a good match and a car that’s missing what you care about."}},{"startTime":1328.4,"endTime":1330.3,"type":"term","title":"driver assistance package","url":"/glossary/driver-assistance-package","quote":"Does it have the wheels that I want? Does it have the driver assistance package? All of these other things.","canonicalId":"term:driver-assistance-package","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “driver assistance package” is a factory option bundle of safety and convenience technologies (like adaptive cruise or lane-keeping). The host treats it as a major value differentiator because buyers often pay more for cars with the exact assistance features they want.","simplifiedExplanation":"A “driver assistance package” is a set of safety features that help the driver. The host is saying these packages can significantly change what a used car is worth."}},{"startTime":1335.4,"endTime":1358.6,"type":"car","title":"GLE 350","url":"/cars/mercedes-benz/gle","image":"https://upload.wikimedia.org/wikipedia/commons/2/26/2019_Mercedes-Benz_GLE-Class_GLE300d_AMG_Dynamic.jpg","quote":"And it is generally lost in most appraisals because, like you said, if I put a GLE 350 into an appraisal tool today, and I let’s say it’s a 2024 and it’s got 20,000 miles on it, it’s going to tell me, it’s going to treat what was once a $65,000 GLE brand new the same as a $85,000 GLE.","canonicalId":"car:mercedes-benz:gle 350","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mercedes-Benz GLE 350 is a luxury SUV trim that’s commonly priced and compared based on how it’s equipped. In this segment, the host argues that appraisal tools treat different optioned versions as if they’re the same, which can distort used-car values.","simplifiedExplanation":"The Mercedes-Benz GLE 350 is a luxury SUV trim level. The point here is that two GLE 350s can have very different option packages, and that should change the price you assign to the used car.","imageAttribution":"Chanokchon (CC BY-SA 4.0)"}},{"startTime":1387.4,"endTime":1405.0,"type":"concept","title":"averages","url":"/glossary/averages","quote":"Because when you’re looking at that competitive set, unless you go through one by one and pick the mapart and see what all those cars have, you’re just going to get averages, right? ... They give you averages, average miles, average list price, you can see average auction price, KBB. It’s all averages.","canonicalId":"concept:averages","priority":0.7,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The host’s core argument is that appraisal tools often rely on averages (average miles, average list price, average auction price). He claims that cars aren’t truly “average” because option content and equipment can create large value differences, so averaging can misprice specific listings.","simplifiedExplanation":"The host is saying that many pricing tools use averages. But real cars aren’t average—two cars that look similar can have very different option packages, and that should affect the price."}},{"startTime":1395.9,"endTime":1402.8,"type":"term","title":"KBB","url":"/glossary/kbb","quote":"They give you averages, average miles, average list price, you can see average auction price, KBB. It’s all averages.","canonicalId":"term:kbb","priority":0.4,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"KBB (Kelley Blue Book) is a pricing guide that estimates vehicle values using market data. The host criticizes appraisal tools for relying on averages, mentioning KBB as one of the sources that can smooth over the impact of specific options.","simplifiedExplanation":"KBB (Kelley Blue Book) is a website/guide that estimates what a car is worth. The host’s point is that these kinds of tools often use averages, which can miss how much specific options change the real price."}},{"startTime":2438.2,"endTime":2456.1,"type":"concept","title":"used car purchase","url":"/glossary/used-car-purchase","quote":"Andthatgoesalongwaywithourdealerpartners.\n[2381.8s] So,yes,wehaveagreatproductthatreallyaddstransparency,itdoesalotforourdealershipsandinmanydifferentways,butontheothersideofthings,howweservicethosedealersisisatthesameimportance.\n[2394.4s] AndIthinkthat'swherewe'rereallywhereweheadedoutofthepark.\n[2397.5s] Yeah.\n[2438.2s] AndIthinkithelpstomakepeoplefeelmorecomfortableandfeelmoreinformedaboutausedcarpurchase,whichislook,thesecars,carsareexpensive,it'salotofmoney,right?","canonicalId":"concept:used-car-purchase","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The episode treats a used-car purchase as a decision that benefits from access to detailed vehicle information rather than relying only on what’s said at the dealership. The host emphasizes that buyers need context like service history, options, and prior events to feel comfortable.","simplifiedExplanation":"The host is talking about how buying a used car is easier when you can see the car’s details. Instead of guessing, buyers want to know things like what work was done and what the car includes."}}],"speakers":[{"id":"s1","name":"Doug Horner","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/the-software-that-s-changing-how-used-cars-are-appraised-and-merchandised/transcript.vtt","type":"text/vtt"}]}