Vehicle Drainage Solutions, Benefits of Synthetic Oil, Seat Heater Repair

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On a stormy Saturday morning, heavy rain falling on all parts of CCUland,

and it's going to be rather noisy, at least in these parts here.

Good morning, we're back talking cars, trucks, vans, the problem

you may be having with yours, and you find it necessary to bring in your vehicle for

service, your favorite dealer, your favorite shop, but you want to know what's wrong with it.

You want to know kind of what you're facing.

Well, we've asked Nick Stoffel, come on back this week.

Nick Stoffel runs a place called Lloyds Automotive in St. Paul,

beautiful Grand Avenue. Nick, good morning to you.

Good morning, Denny.

Yeah, it's kind of noisy here. I don't know where you are,

but it will be probably interrupted by a little bit of thunder.

And so, but heavy rain, in fact, as we mentioned all morning,

severe thunderstorm watch until nine, a couple more hours, and we'll see what happens.

But in the meantime, you know, I wanted to ask you, by the way,

if you have any car care questions, it didn't matter what it may be.

You can, and again, we like to say you don't have to be a motorhead to ask a question.

If you drive a car and there's problems, let's hear from you.

But do it early, because Nick takes his leave about 7.45.

So our time goes by so quickly, 7.45 when Ted Farrell steps in here.

So call us, text us with any kind of a car care question at 651-4619-226.

Nick, while we're waiting for some folks to connect with us,

I'm thinking about all this rain coming down.

And you know, over the years, we've done this show for what,

almost 30 years, I think, that we've talked about drain.

Do cars still have that kind of a drain area that sometimes gets plugged?

You know what I'm talking about?

Yeah, well, a couple spots actually, you know, with the air conditioning,

you know, the evaporator core will create moisture or pull the moisture from the air,

so it has to drain.

And in your little heater box, there's a drain at the bottom that'll exit out

of the vehicle out of the ground.

So when you see a car running in the hottest days of the summer,

you might see some water dripping on the bottom side.

That's because the evaporator is doing its job and the drain is also doing its job.

Unfortunately, in our world here, we have a lot of stuff that falls out of trees in the sky

that works its way through the duct work that can actually plug that drain.

And we'll see that.

And you might be driving your vehicle and hear a little sloshing around or some water

moving around, or you might see that the passenger side floor, the carpeting,

is wet.

And that's because that drain has become plugged and that water has nowhere to go.

So it fills to a point where it can leak out and that's what you have.

The other spot that we have drains are our sunroofs.

If we have a sunroof on our vehicle, they're not sealed perfectly because,

you know, it doesn't work that way.

But there are drains in the corners of the sunroofs.

So when it goes through the car wash or heavy rain,

wintertime snow and ice, as that melts, it works its way into those drains

and it'll exit out the corners of the vehicle.

Same thing can happen if those, you know, a lot of tree debris or such

makes its way to those drains and they can plug

we end up with water dripping on our heads.

So, you know, those are the types of things like,

especially the sunroof, we can do that ourselves.

You know, you open the sunroof, you look in the corners,

maybe take a rag and kind of wipe out any debris you see.

If you hear that sloshing around inside your vehicle,

you should take that in and have them clear that out.

Get all that moisture out of there and that debris out of there

so that we don't have to prevent any water or any kind of further damage.

So Nick, does it really take a tech in some circumstances,

situations with like in some parts that do it yourself or can do it

like you suggested, but how does the technician clean that out?

Well, with the evaporative drain, you have to be very careful here.

A lot of times you can access the drain from the bottom side

and you can take a little bit of compressed air and kind of blow it back,

get the debris out of the way, have it drain out.

Sometimes you need to remove like the cabin filter

or even the blower motor to gain access

because if there's enough debris there, it's going to keep plugging.

The sunroof, same idea, you can do it yourself.

You open the sunroof, you look in the corner,

you see little quarter in size holes there.

Those are those drains.

Make sure there's no debris, any leaves or any stuff that's created

or been building up over time.

Wipe that out.

If they are plugged, you've got to be very careful there

because if you send too much compressed air through those holes,

you can cause those tubes to blow off or come disconnected,

which will make matters worse.

So do yourself as can absolutely do it,

but you've got to know your limitations.

You don't want to go too far.

You don't want to create more damage or break something

where it becomes more costly.

I'm probably showing my age again,

but you had mentioned a few minutes ago about water

on the passenger side floor.

And years ago it always seemed to me when I would do the show

or just talking to folks with that.

A lot of times way back then it was like a heater core problem.

Does that still happen?

Well, what's funny is heater cores have changed too.

You know, there used to be a lot more brass and such

and their solder joints would fail

and they would leak a little bit of coolant.

And if you remember correctly, people would come in or they'd say,

you know, there's this film on my windshield

and I try to clean it.

It just smears everywhere.

Well, that's the antifreeze that's made its way

from that small leak of the heater core.

And then when you turn your defrost on or your heat on it,

it kind of blows that mist kind of everywhere

and it collects on the windshield

and creates that hazy, almost impossible

to clean off substance there.

So we don't see that as much as we used to.

You know, it's one thing, you know, we were kind of,

you know, we give cars sometimes a bad name,

but if you think what's all reliable

and the stress that they're under

with the hottest days of the summer

and the coldest days of the winter

and we expect to walk out there

and whatever the circumstances is,

push a button, have it fire up

and work exactly like it should.

And for the most part they do is, you know,

and the only thing we can do is maintain them

and do the things to keep them in tip-top shape.

Boy, that's true.

We are so lucky compared to years ago.

I'm looking at a text.

By the way, any kind of a car crew question

you want some free information,

call us, text us 6514619226

with any kind of a car question you may have.

Here's one, 2016 caravan.

The sliding door will not unlock or open any ideas.

Well, we're going to assume that that latch

or that lock actuator has failed.

You might be able to gain access

by if you can remove that inner panel

to kind of see what's going on with the mechanism.

That's where we would start.

You know, some cases once the doors close,

that panel doesn't come off very easily

because it's kind of sandwiched in there.

So you can be very careful,

but you know, that the only way, you know,

short of, you know, manually trying to do the lock,

you know, all those simple things,

maybe a little extra, you know,

elbow grease, a little more bump in it from the inside,

might try to knock it free.

But ultimately, if that doesn't work,

you're going to have to get that panel off

to gain access to that lock mechanism to release it.

All right, yeah, call the text again 6514619226.

Kind of a stormy morning here.

We'll keep you up to date on ever changing

weather conditions.

I can tell you for just joining us

that the National Weather Service has issued earlier

this morning.

It's still in effect a severe thunderstorm watch

until nine this morning.

Heavy rain.

You probably hearing all the thunder

and seeing some lightning showers

and thunderstorms throughout the day today.

Heavy rainfall.

You may have experienced that already.

Near 83 today.

We'll pick up on all that forecast information

coming along in a few minutes.

We're going to head to a break right now,

those 73 degrees in the twins that he stayed with us

with more car talk here on Newstalk A3OWCCO.

Again, good Saturday morning to you.

Welcome back to CCO's Car Care Show.

Danny Long here along with Nick Stoffel,

ASC certified technician runs a place

called Lloyds Automotive in St. Paul.

Nick, we always like to ask you for folks

that maybe need some help.

How do we find the Lloyds Automotive?

Yes, sir.

So if you have a question or need a little advice,

don't hesitate to call us.

We will always help.

You can reach us at 651-228-1316.

If you happen to be in St. Paul,

we're on the corner of Grant and Chatsworth,

which is 982 Grand Avenue.

And finally, do check out our website,

which is LloydsAutomotive.net.

We will give you that information before Nick leaves

as which is about 7.45 this morning.

So again, if you have a car care question,

don't wait.

I'd love to hear from you right now,

either by phone or by text, 651-461-9226.

Now the text in this morning, Nick,

2012, Nissan Centra, 280,000 miles on it.

Cars overheating whenever the temp is over outside temp

of the upper 80s, otherwise runs great.

What do you think is going on there now?

Car overheating.

Well, my first thought is something maybe

with the cooling fans not coming on,

or there's sometimes a low and a high.

A couple of things that, you know,

the texture can do is obviously run the vehicle,

see if they notice the electric fan coming on.

A way to kind of prove it out is turn the air conditioning on.

Anytime you turn the air conditioning on,

that compressor comes on, that fan should come on with it.

So see if you notice that fan coming on

when you turn the air conditioning on.

See if you let the car run for a while,

get warmed up, if you hear that fan cycling.

If you don't, I understand you think it's okay

if it's under that 85 degrees,

but that engine's probably still getting too hot

and eventually it could create some failures

or some components or gaskets

that would be troublesome and possibly costly.

So I would say see if the fan's working.

If it's not getting on somebody's schedule here

in the near future, get that looked at.

Is that, generally speaking, a tough repair

to repair that fan?

No, not necessarily.

You know, the way vehicles would be kind of,

everything's got packed in there,

I guess we could say, is replacing those fans.

Sometimes it could take a bit of time,

depending on the make, the model.

It could vary quite drastically, to be honest.

Texture says this, Nick.

Occasionally, my key fob is not recognized by my vehicle

and I have to touch it to the starting button.

You think this is just a battery problem or something worse?

I would start with the battery.

There are a couple of dollars and fairly easy to replace.

You could also try your secondary key

to see if it's different with that.

So another thing is the fob working to lock and unlock it.

You know, what they're referring to is,

when we lose the battery from our little key fob,

we have it in our pocket and it says no key identified,

if you hold that key fob up next to the push button,

the transponder, responder kind of switch roles there

and the vehicle will still start.

So even if the battery has gone,

and the fob has gone completely dead,

the car will still start.

All right, as you know, Nick,

we always not only get the good,

great questions from our listeners,

but we always get good comments.

And maybe problem solving ideas about that other town and country van.

The cargo door would not open.

This person changed the battery in the key fob.

The problem was solved.

So that can happen too, right?

Absolutely.

Thank you for that.

Here's a text that didn't come from me,

although it could have been.

I don't think it came from Nick.

It says, I've been Deloitte's automotive.

Nick is very helpful and a nice guy.

Now, which Nick do you think they were referring to?

That's why you said we both know they're talking about Big Nick.

I know they're talking about you, of course,

but the Big Nick is good too.

Suds is great.

No, Suds is great.

And I'm sure they're talking about Suds,

because he runs that, what I call it,

controller organized chaos that we have there every day.

And he does a really good job.

It's amazing.

The amount of people we can help on a daily basis,

day in, day out in the year after year.

It's very, very fortunate and very lucky

of all the people we have there.

I would argue we have the best crew in town.

Oh, there's no doubt.

I mean, I've been sitting back.

I've mentioned this before watching all the customers coming in,

and it can be quite stressful.

I mean, you're successful because you're busy,

but you've got really some nice people working.

There's no doubt.

651-461-9226.

This is sometimes not only do you have to repair cars,

but you have to be kind of a therapist as well.

I'm going to kind of sort out this text.

My brother-in-law claims that new cars or newer cars

never need transmission changing, fluid changed.

Could that be true?

Texter wants to know.

I would say there are some makes and models that might have

what they consider feel for life, transmission fluid.

And I'm not going to argue with a manufacturer

for my experience.

I would say even in those cases with feel for life,

all of a sudden elite develops,

and now we need to access the system to drain it and refill it.

So it does happen.

It might be it's not for years down the road,

but what we see more commonly now is a drain and fill,

where maybe the capacity of the system is maybe 10 or 12

quarts, but when you drain it out,

you get maybe a half or a third of that fluid.

And so that's done on a regular interval,

which is part of your maintenance schedule.

When I started however many decades ago,

we used to pull the pans down, replace the filter,

reinstall the filter and pan and top the fluid back up.

But like with everything in our cars,

the transmissions have evolved.

They've gotten much more reliable.

It's rare to ever have to do anything with a filter

or pull the pans or the covers off.

It's most, and like I said, most cases,

it's a drain and fill where you're replacing

a third of half of that fluid capacity.

All right.

Again, our phone number is also our text number,

6514619226, speaking of phones.

Let's grab a phone call this morning.

Jim, checking in from Minneapolis, I believe.

Jim, thanks for calling.

What's your question for Nick?

Hey, good morning.

I got a question here concerning oil.

I'm tempted to use Amsoil on my next oil change.

And it's only sold through just private individuals.

Is it everything it's cracked up to be or is it not?

It has a pretty strong following.

I don't particularly use the product.

I would say a true full synthetic, which it is,

a better product than your standard oil.

There's a variety of full synthetic oils in the market.

They tend to cost a bit more.

One thing I would, and I know they'll advertise

at the length and the durability of the product,

but keep in mind the filters are still the same, too.

So I feel pretty strongly about the 5,000 mile oil change

interval on a full synthetic.

That's what I do and have always done.

I've never had any real issues.

And if your vehicle still uses a semi-synthetic

or conventional, it's a 3,000 mile interval.

I'm not a big advocate of the extended oil change interval.

We see vehicles using a little bit of oil

and it gets too long down the road.

It gets low on oil and that creates more problems.

So I feel pretty strongly on that 5,000,

3,000 mile interval.

As far as AMS oil goes, I guess I've never used a product,

but I know it's got a good following.

It's got a good name for itself.

So I believe the product is a good quality product.

I've never used it.

Yeah, you're right.

It's been around for many, many years.

Speaking of motor oil, looking at shelves of motor oil

at the parts store or wherever, I see,

and maybe it's just marketing,

there's a brand that I've seen it for years,

too, especially if you own a German-type car.

It looked like a European formula

or for European or German-slash cars.

Is there such a thing?

I mean, is the motor oil produced differently

or is that just marketing?

Probably a little bit of both.

Here's what I will say is that most manufacturers,

if not all, have specifications.

It's not just weight.

There's sometimes just an additive package

that they want.

So when you look in your owner's manual

and look your vehicle online,

they'll say use this particular specification oil.

Not just weight, but it might have a certain licensing

or some other descriptive information.

Oftentimes, you look in the back of these bottles of oil,

it'll say meets or exceeds certain specifications.

You know, if it's a GM product or a European vehicle,

they'll have different specifications that they want.

I think it's important, especially on a newer vehicle,

you know, if you ever wanted to issue

with any kind of warranty problem

and you need to take it in

and they want documentation done in these services,

using the proper product is probably going

to be in your best favor.

You know, sometimes cars get older.

We may follow a line with some of that stuff,

but there's some marketing involved with it,

you know, as is there's some real life specifications

that the manufacturers want us to follow.

Again, 6514619226 is a question we've never had before.

I think it's a good one.

What is a master mechanic?

That's a good question.

And we do talk about from time to time,

you know, ASC is an organization that does testing

and if you've passed all eight different disciplines

and don't ask me all eight of them

because there's steering suspension, there's mechanical,

transmissions, you know, there's eight different groups.

If you pass all eight of those tests,

you consider a master technician

and I believe mine are probably due to be taken again,

which stresses me a little bit

because I don't like taking tests

because I'm not that patient.

But I'm proud to say that all of our guys at Lloyd's

have passed all eight of those disciplines

and there's some advanced testing you can take to

which some of them have.

You know, our good friend Dan always said,

just because you're a master technician

doesn't mean you can fix a car,

but if you're not, it makes me pause.

Now there's probably good folks out there

that maybe don't take the tests or haven't taken them

that are very more than capable,

but we like to kind of set a base standard

and that's kind of the basis that we start with those tests.

Yeah, they're good.

Tell you what, it's time to take a break

and have a look at that wet and noisy forecast

we'll do that in just a moment or two.

It's just a reminder that Nick will be with us

for about another 15 minutes or so,

so don't wait if you have any kind of a car care question

we'd love to hear from you.

Call us.

Text us.

6-5-1-4-6-1-9-2-2-6.

Weather straight ahead here on Newstalk A3-0-W CCO.

And good morning.

Welcome back to this portion of CCO's car care show.

Denny along here, along with ASE certified technician

who's about to take another test soon.

Nick Stoffel from Lloyd's Automotive in St. Paul.

Speaking of St. Paul and Nick,

we've got Jeff calling in from St. Paul with a question for you.

Jeff, thanks for calling.

What's your question?

Hi, thank you.

2023 Subaru, the plastic overflow tank

for the radiator cooling system is empty.

However, the radiator is full to the top.

Do we need to add antifreeze coolant up there?

You know, a little bit.

There should be a little bit in that overflow reservoir.

It allows the expansion and contracting of the fluid

as it heats up, things expand.

It might spit a little bit into there,

but as it cools down,

it's going to pull that fluid back and keep it topped up.

So I would say, you know, a lot of cases of min-max,

but at the minimum, there should be an inch or two,

depending the size of the reservoir of coolant in there

to allow it to draw from.

Are you seeing a lot of electric cars

coming in for service yet, Nick?

Yeah, I would say more than anything.

Hybrids, obviously.

I think hybrids are kind of the mainstay.

But yeah, there are some electric cars

that are coming in for some repair.

You know, there's a lot of cooling systems

still with a lot of heat generated there.

So we see some of those pumps going bad

and steering suspension, tires, brakes,

all the normal stuff.

But as they become more part of the regular cars on the road,

we'll see more of them.

Like I said before, I'm excited about it

because new technology always keeps our brains working,

which is always kind of a little bit fun

and challenging.

Yeah, absolutely.

But you're right.

I mean, there's still some basic car stuff

that needs to be done.

Tires, brakes, things like that.

Listener sent this text, Nick,

having trouble with my F-150 starting

after driving for over a couple of hours.

I have to let it cool for a bit

before it will turn over fast enough to start.

Have you heard of that issue before?

It's interesting that a couple of things here,

in order to get the vehicle to turn over fast enough,

we wonder if that starter's getting too hot,

not able to spin the motor quick enough.

It was a bad idea to have enough capacity.

There's obviously some resistance there and not enough power.

So we'd have to do a couple of tests

to determine which direction we're headed.

Obviously, the first thing we're going to do

is drive the vehicle at length to create the situation.

We've always said those intermittent problems

can be difficult, but if we can experience the problem,

it's much easier to come to the source of the problem

and recommend and repair.

All right.

6-5-1-4-6-1-9-2-2-6.

We have about 5-10 minutes left in the show.

Someone is having, he's the head of the season here,

seat heater problem.

How do you repair a seat heater?

Texter wants to know.

Well, the first thing we're going to want to check

are fuses, obviously.

And then the switch, unfortunately,

a lot of times what happens is in the seat base itself,

that element that's going to wound through the seat pad

will short out and fail.

There's no real easy way to fix that sort of replacement,

depending on the kind of vehicle in the seats.

It can be a bit costly.

So my best advice to you is we see these problems oftentimes

because something got spilled on them.

So be very careful.

If you have heated seats in your vehicle,

try to be careful not to spill anything

or have a towel or something on the seat.

If something's going to be wet,

to prevent that from getting that element hot

or getting it wet,

to minimize the possibility of something shorted on it.

But they're not an easy fix if the pad itself has failed.

What does, if someone brings that into Lloyd's,

what's the process?

You just take the whole seat out and work on it or what?

Essentially, yes.

And it depends on the make and model.

A lot of times you buy the whole bottom of the seat.

Comes with one complete little unit there,

the whole pad and the heated element.

Sometimes you have to remove the covering.

Like I said, depending on the make and model,

it can be very time consuming,

which can be costly for a heated seat.

So a lot of times we'll go through the process of,

like I said, let's check the fuses,

check the powers, the ground, the switch.

If we eliminate all those possibilities,

it comes under the seat.

We get a price on that.

And sometimes folks will decide to go without.

But yeah, you do remove the seat.

A lot of times you take the seat back off.

And like I said, it can take quite a bit of time

and be very costly.

I'm looking at a text and I know from time to time,

we do and I know you do.

Your crews too get a lot of folks saying,

say I'm thinking of buying this

such and such a manufacturer, such and such a model.

And I want to know about the reliability

or the repair records.

What do you think about it?

I know you guys get questions like that all the time.

I'm not going to put you on the spot here

because I know we don't like to promote

or say anything positive or negative about a vehicle.

What would you suggest to this listener

that thinking of buying a new hybrid of a certain brand

and they're wondering what you know

about the reliability repair records?

What do you tell folks to do when you get asked?

Well, the first thing I would say is people are still cautious

when it comes to hybrid.

And I assure you,

hybrids are just as reliable

as the traditional conventional engine.

So I wouldn't be, I wouldn't hesitate on that for sure.

And the people do ask what make model

and I would say it depends on your needs.

You know, I have a big pickup.

Why do I have a pickup?

Because I plow snow in the winter.

You know, I got parking lots to move snow.

So I need a pickup that can handle that.

A lot of people might have a fleet of kids

when then you need a larger van

or a suburbant or something like that

to haul those kids around

or maybe you're empty nesters

and you want to downsize.

So it really depends on your needs.

You know, make some models.

You can do your research.

And you know, the truth is it's all opinion.

You know, I can tell you,

I drive a Chevrolet pickup I always have.

Is it better than Ford?

I don't know.

I just, it's just one of those scenes, you know,

and Pepsi or Coke and we can go round and round.

But you know, do your research,

talk to your friends, talk to your neighbors.

And the best thing you can do is maintain a vehicle.

I don't care what brand it is.

If you don't do the maintenance,

it's going to fail or it's going to have problems.

So the best thing you can do regardless of the brand

is follow that maintenance schedule.

I know we say this pretty much weekly,

but what keeps us so busy

is people don't take care of their cars.

Honestly, you know, if you did those little things,

there'll still be problems and maintenance,

but the breakdowns are far or fewer between.

Yeah, absolutely.

Say that all the time.

6-5-1-4-6-1-9-2-2-6.

Does Lloyd's replace transmissions?

Techster wants to know.

We do pretty much anything mechanical.

We don't do any fabrications or anything out of that

how the car was originally designed to be driven or built.

We try to keep within those boundaries.

And you know, the older stuff,

we don't do much of that anymore either.

We just don't have the expertise or the practice,

you know, people will call asking for,

you know, carbureted type work.

And we could figure it out, I'm sure,

but the amount of time and the cost of socially with that

isn't very efficient.

So usually we refer to an outfit or organization

that can help them with those types of things,

but engines, transmissions, differentials, transfer cases,

you know, heated seats.

How about engines?

In engines, we do, but what's funny is,

as time has gone by, you know, I don't,

we don't replace engines nearly as often as we do.

However, that being said, we do a lot more,

we like to call timing repairs related to oil.

Meaning that the lack of maintenance or the timing components,

the timing chains and the guides and the tensioners,

the phasers, all these things that rely on oil

to keep working properly are failing

because of the lack of lubrication

or lack of regular maintenance.

So I would say we do a lot more

of that type of repair than we used to,

but you know, you do this long enough,

we did it once, we'll do it again,

and it kind of goes in cycles.

All right, interesting question.

We brought up the idea of heated seats

that other Texas did.

Speaking of heated seats, this Texas says,

if I have a heated seat, that's a good question

when I clean the interior of my car,

but the fabric is velour.

Can I shampoo those seats?

I would say lightly yes.

I wouldn't douse it with, you know,

you don't want to, and in any case,

you don't want that much moisture in that cushion

because you're not going to get it all out,

but I think if you're using one of those little,

you know, I have one of my stuff

on those little handheld shampooing deals

to get the carpet in the seats,

and I do mine in it, and that's fine.

You know, you're not saturating it.

It's probably a better word with the water,

with the mixture there.

You're going to get it wet and kind of vacuum it out.

I think that's just fine.

Something we get often here,

a question about cabin filters

are really any kind of fill-engine filters.

Do you get what you pay for?

As in life you do, you can overdo it,

so I want to be cautious there,

you know, if there's something advertising better than,

I would probably pause there,

but if it meets original specifications,

that's kind of the world you want to fall in.

Any of these products, whether it's filters or,

you know, brake pads or engine oil,

batteries, you name it,

you want to kind of get back to the way

the car was originally designed and built for.

All right, you know what?

We plum run out of time.

I would ask you again,

if we can do this again next week,

what do you think?

I think it's a date, and are we,

the great minister we'll get together next week?

That's right.

We will be ensconced into that newly decorated

WCCO Radio broadcast center.

We don't like to call it a booth.

It's a broadcast center.

Yeah, are you going to be there?

I called it a fishbowl the first time I did it.

Yeah, it is kind of that way.

Yeah, I'm sure Silas and I,

and maybe my in-laws will come out and,

you know, get the fare in and out of it

before it gets too late in the day.

So, we'll be there.

All right, well, we'll look for you.

Thanks very much, Nick.

And for those that want to get in touch with Lloyds,

how do we do that?

Yes, sir, you can always call us with your questions.

You can reach us at 651-228-1316.

And if you're in St. Paul, we're at 982 Grand Avenue,

which is two blocks east of Lexington Parkway.

And you can find all that information and more

at our website, which is LloydsAutomotive.net.

All right, Nick, see you at the fair,

and have a good week.

Thanks, Danny, you too.

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