Vehicle Service Experts: Resources, Strategy and Best Practices for Shops [THA 465]
About this episode
A significant shift in the automotive repair industry is underway with the rebranding of the Car Care Professionals Network to Vehicle Service Experts (VSE). Host Carm Capriotto speaks with Tara Topol, the new president of VSE, and Missy Stevens, community engagement manager, about the strategic changes aimed at elevating the aftermarket. They discuss the importance of providing resources for shop owners, including best practices and data insights, to help navigate evolving technologies like EVs and ADAS. The episode also touches on the critical need for shop owners to engage in advocacy efforts, particularly regarding right to repair legislation.
Recorded live at AAPEX 2025, this episode features Tara Topel, the new president of Vehicle Service Experts (VSE), and Missy Stephens, Community Engagement Manager for the Auto Care Association.
The discussion highlights the rebranding of the Auto Care Association’s Car Care Professionals Network (CCPN) to VSE, reflecting the broader industry that includes heavy-duty vehicles.
Key initiatives include:
Resource Hub:An online center covering topics from shop coaching to ADAS best practices.
Industry Relevance:Translating Auto Care market data into actionable insights for shop planning.
Best Practices:The VSE council, currently 10–12 members, aims to grow to 15–20, compiling guidance on apprenticeships, ADAS, and more.
The episode also covers the Right to Repair movement. The association needs real-world examples where shops lacked access to data or support, to counter Congress's claims. Shop owners can submit stories via a QR code on the Auto Care website and are encouraged to share their experiences by hosting legislators.
Get involved, share your experiences, and take an active role in shaping the policies that affect your shop and the entire industry.
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"So that's the big news. Auto care rebranded CCPN to VSE vehicle service experts. What prompted the change, Missy?"
'Vehicle service experts' are people who know a lot about fixing and taking care of different kinds of vehicles, including trucks and cars. They have special training to help keep vehicles running well.
'Vehicle service experts' refers to professionals who specialize in the maintenance and repair of various types of vehicles, not limited to just cars. This term emphasizes the expertise and knowledge required to service a wide range of vehicles, including heavy-duty trucks and commercial vehicles.
CCPN
"However, CCPN did stand for car care professionals network. Right."
CCPN is an abbreviation for Car Care Professionals Network, a group that used to focus mainly on car care experts. They changed their name to include all kinds of vehicles, not just cars.
CCPN stands for Car Care Professionals Network, which was a group focused on professionals in the automotive care industry. The rebranding to 'vehicle service experts' reflects a broader scope that includes all types of vehicles, not just cars.
EVs
"A lot of shops don't realize that. EVs, ADAS, growing and changing technology."
EVs stand for electric vehicles, which are cars that run on electricity instead of gas. They're known for being better for the environment because they produce fewer emissions.
EVs, or electric vehicles, are cars that are powered entirely or partially by electricity instead of traditional gasoline or diesel fuel. They are becoming increasingly popular due to their environmental benefits and advancements in battery technology.
ADAS
"EVs, ADAS, growing and changing technology."
ADAS means Advanced Driver Assistance Systems. These are features in cars that help drivers by making driving safer, like warning you if you're drifting out of your lane or helping you park automatically.
ADAS stands for Advanced Driver Assistance Systems, which are technologies designed to enhance vehicle safety and facilitate driving. These systems can include features like adaptive cruise control, lane-keeping assist, and automatic emergency braking.
MOOG
"...to speak to an executive or a leader at MOOG, for example, Wagner break any one of the great companies that you've used their products on."
MOOG makes parts for cars that help with steering and suspension, which are important for how your car handles and rides. They are a trusted brand in the automotive industry.
MOOG is a well-known manufacturer of automotive parts, particularly suspension and steering components. They are recognized for their high-quality products that are often used in both aftermarket and original equipment applications.
Wagner
"...to speak to an executive or a leader at MOOG, for example, Wagner break any one of the great companies that you've used their products on."
Wagner makes parts for your car's brakes, which are crucial for stopping safely. They are a well-respected name in the automotive parts industry.
Wagner is a brand known for manufacturing brake components, including brake pads and rotors. They are recognized for their commitment to quality and innovation in braking technology.
Opel Senator
"...dy else. When people say I'm in the room with the senator of my state or the representative of my district...."
The Opel Senator is a comfortable and stylish car that was made in Germany between 1987 and 1993. It was built to be a nice car for people who wanted something a bit fancier than regular cars, making it a topic of interest for those who enjoy classic vehicles.
The Opel Senator is a mid-size luxury car produced by the German automaker Opel from 1987 to 1993. It was designed to compete with other executive cars of its time, offering a blend of comfort, performance, and advanced features. The Senator is often discussed for its role in the evolution of European luxury sedans and its significance in Opel's lineup during the late 20th century.
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