{"version":"1.0.0","episode":{"title":"Vehicle Service Experts: Resources, Strategy and Best Practices for Shops [THA 465]","url":"http://getcarcurious.com/episodes/vehicle-service-experts-resources-strategy-and-best-practices-for-shops-tha-465","audioUrl":"https://episodes.captivate.fm/episode/a3e603e3-a527-4f6f-908d-d76feded55aa.mp3","description":"Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty\n\nWatch Full Video Episode\nRecorded live at AAPEX 2025, this episode features Tara Topel, the new president of Vehicle Service Experts (VSE), and Missy Stephens, Community Engagement Manager for the Auto Care Association.\nThe discussion highlights the rebranding of the Auto Care Association’s Car Care Professionals Network (CCPN) to VSE, reflecting the broader industry that includes heavy-duty vehicles.\n Key initiatives include:\n\nResource Hub:An online center covering topics from shop coaching to ADAS best practices.Industry Relevance:Translating Auto Care market data into actionable insights for shop planning.Best Practices:The VSE council, currently 10–12 members, aims to grow to 15–20, compiling guidance on apprenticeships, ADAS, and more.\nThe episode also covers the Right to Repair movement. The association needs real-world examples where shops lacked access to data or support, to counter Congress's claims. Shop owners can submit stories via a QR code on the Auto Care website and are encouraged to share their experiences by hosting legislators.\nGet involved, share your experiences, and take an active role in shaping the policies that affect your shop and the entire industry.\nhttps://www.autocare.org/networking-and-development/communities/car-care-professionals-network\n\nhttps://www.repairact.com/\n\nThanks to our Partner, Shop Dog Marketing\n\nShop Dog Marketing at Shop Dog Marketing.com. \"Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.\n\nThanks to our Partner, NAPA TRACS\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nThanks to our Partner, Today's Class\n\nOptimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/\n\nThanks to our Partner, KUKUI\n\nStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/\n\nThanks to our Partner, Pit Crew Loyalty\n\nYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the..."},"annotations":[{"startTime":217.0,"endTime":227.0,"type":"term","title":"vehicle service experts","url":"/glossary/vehicle-service-experts","quote":"So that's the big news. Auto care rebranded CCPN to VSE vehicle service experts. What prompted the change, Missy?","canonicalId":"term:vehicle-service-experts","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"'Vehicle service experts' refers to professionals who specialize in the maintenance and repair of various types of vehicles, not limited to just cars. This term emphasizes the expertise and knowledge required to service a wide range of vehicles, including heavy-duty trucks and commercial vehicles.","simplifiedExplanation":"'Vehicle service experts' are people who know a lot about fixing and taking care of different kinds of vehicles, including trucks and cars. They have special training to help keep vehicles running well."}},{"startTime":244.0,"endTime":252.0,"type":"term","title":"CCPN","url":"/glossary/ccpn","quote":"However, CCPN did stand for car care professionals network. Right.","canonicalId":"term:ccpn","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CCPN stands for Car Care Professionals Network, which was a group focused on professionals in the automotive care industry. The rebranding to 'vehicle service experts' reflects a broader scope that includes all types of vehicles, not just cars.","simplifiedExplanation":"CCPN is an abbreviation for Car Care Professionals Network, a group that used to focus mainly on car care experts. They changed their name to include all kinds of vehicles, not just cars."}},{"startTime":638.0,"endTime":639.0,"type":"term","title":"EVs","url":"/glossary/ev","quote":"A lot of shops don't realize that. EVs, ADAS, growing and changing technology.","canonicalId":"term:ev","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"EVs, or electric vehicles, are cars that are powered entirely or partially by electricity instead of traditional gasoline or diesel fuel. They are becoming increasingly popular due to their environmental benefits and advancements in battery technology.","simplifiedExplanation":"EVs stand for electric vehicles, which are cars that run on electricity instead of gas. They're known for being better for the environment because they produce fewer emissions."}},{"startTime":638.0,"endTime":639.0,"type":"term","title":"ADAS","url":"/glossary/adas","quote":"EVs, ADAS, growing and changing technology.","canonicalId":"term:adas","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"ADAS stands for Advanced Driver Assistance Systems, which are technologies designed to enhance vehicle safety and facilitate driving. These systems can include features like adaptive cruise control, lane-keeping assist, and automatic emergency braking.","simplifiedExplanation":"ADAS means Advanced Driver Assistance Systems. These are features in cars that help drivers by making driving safer, like warning you if you're drifting out of your lane or helping you park automatically."}},{"startTime":809.0,"endTime":816.0,"type":"company","title":"Wagner","url":"/glossary/wagner","quote":"...to speak to an executive or a leader at MOOG, for example, Wagner break any one of the great companies that you've used their products on.","canonicalId":"company:wagner","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Wagner is a brand known for manufacturing brake components, including brake pads and rotors. They are recognized for their commitment to quality and innovation in braking technology.","simplifiedExplanation":"Wagner makes parts for your car's brakes, which are crucial for stopping safely. They are a well-respected name in the automotive parts industry."}},{"startTime":809.0,"endTime":816.0,"type":"company","title":"MOOG","url":"/glossary/moog","quote":"...to speak to an executive or a leader at MOOG, for example, Wagner break any one of the great companies that you've used their products on.","canonicalId":"company:moog","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"MOOG is a well-known manufacturer of automotive parts, particularly suspension and steering components. They are recognized for their high-quality products that are often used in both aftermarket and original equipment applications.","simplifiedExplanation":"MOOG makes parts for cars that help with steering and suspension, which are important for how your car handles and rides. They are a trusted brand in the automotive industry."}},{"startTime":1426.0,"endTime":1432.0,"type":"car","title":"Opel Senator","url":"/cars/opel/senator","image":"https://upload.wikimedia.org/wikipedia/commons/a/ad/1989_Opel_Senator_CD.jpg","quote":"...dy else. When people say I'm in the room with the senator of my state or the representative of my district....","canonicalId":"car:opel:senator","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Opel Senator is a mid-size luxury car produced by the German automaker Opel from 1987 to 1993. It was designed to compete with other executive cars of its time, offering a blend of comfort, performance, and advanced features. The Senator is often discussed for its role in the evolution of European luxury sedans and its significance in Opel's lineup during the late 20th century.","simplifiedExplanation":"The Opel Senator is a comfortable and stylish car that was made in Germany between 1987 and 1993. It was built to be a nice car for people who wanted something a bit fancier than regular cars, making it a topic of interest for those who enjoy classic vehicles.","imageAttribution":"NZ Car Freak (CC BY 2.0)"}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/vehicle-service-experts-resources-strategy-and-best-practices-for-shops-tha-465/transcript.vtt","type":"text/vtt"}]}