{"version":"1.0.0","episode":{"title":"“We 3x'd Fixed Revenue!” – How Dealers Are Leaning Into Service for the Next Cycle | Nathan Shaver, Managing Partner at Shaver Auto Group","url":"http://getcarcurious.com/episodes/we-3x-d-fixed-revenue-how-dealers-are-leaning-into-service-for-the-next-cycle-nathan-shaver-managing-partner-at-shaver-auto-group","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR6634694333.mp3","description":"Today I’m joined by Nathan Shaver, Managing Partner, Shaver Auto Group. \n\nWe dig into why fixed operations have become the most reliable growth engine for dealerships, what it actually took to triple service gross in 18 months, and where dealers are still leaving money on the table. \n\n\n\nThis episode is brought to you by:\n\n\n1. Lotlinx - What if ChatGPT actually spoke dealer? Meet LotGPT — the first AI chatbot built just for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT delivers instant insights to help you merchandise smarter, move inventory faster, and maximize profit. It pulls from your live inventory, CRM, and Google Analytics to give VIN-specific recommendations, helping dealers price vehicles accurately, spot wasted spend, and uncover the hottest opportunities — all in seconds. LotGPT is free for dealers, but invite-only. Join the waitlist now @ http://Lotlinx.com/LotGPT\n\n\n\n2.  Ikon Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales efficiency and securing non-cancellable PVR on your front end while delivering an average of 50 additional customer-pay ROs every single month for your service bays. At NADA 2026 in Las Vegas, visit Stand 1763 West to see the benefits for yourself and take your chance to roll the dice to win a Rolls-Royce (terms and conditions apply; no purchase necessary). Plus, as an exclusive offer for listeners, mention “Car Dealership Guy” when you sign up at NADA to have your entire initial installation fee waived—book your demo today @ http://ikontechnologies.com/CDG\n\n\n\n3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That’s where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call @ http://www.trynomad.co⁠\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nFor dealers:\n\nCDG Circles ➤ ⁠https://cdgcircles.com/⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nDealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nFor industry vendors:\n\nAdvertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nTopics:\n\n02:39 How did family business shape Nathan?\n\n07:18 Biggest challenge and success in fixed ops?\n\n11:26 Best strategy for customer retention?\n\n25:56 Biggest challenge in used car market?\n\n36:42 Final piece of advice?\n\n\n\nCar Dealership Guy Socials:\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠"},"annotations":[{"startTime":27.9,"endTime":29.5,"type":"term","title":"margin pressure","url":"/glossary/margin-pressure","quote":"Dealers are facing margin pressure, shifting consumer behavior, and a market where new car profits can disappear fast.","canonicalId":"term:margin-pressure","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Margin pressure refers to the decreasing profit margins that dealers experience due to rising costs or increased competition. This can make it challenging for dealerships to maintain profitability.","simplifiedExplanation":"Margin pressure means that car dealers are making less money on each sale because of higher costs or more competition. It makes it harder for them to stay profitable."}},{"startTime":29.5,"endTime":31.3,"type":"term","title":"consumer behavior","url":"/glossary/consumer-behavior","quote":"Dealers are facing margin pressure, shifting consumer behavior, and a market where new car profits can disappear fast.","canonicalId":"term:consumer-behavior","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Consumer behavior refers to the trends and preferences of buyers in the automotive market. Understanding these behaviors is essential for dealerships to adapt their sales strategies and meet customer needs.","simplifiedExplanation":"Consumer behavior is how people decide what cars to buy and what they want from dealerships. It's important for dealers to know this so they can sell more cars."}},{"startTime":34.2,"endTime":37.7,"type":"concept","title":"Fixed Operations","url":"/glossary/fixed-operations","quote":"Nathan breaks down how his group pivoted to Fixed Operations, tripled service gross in just 18 months, and used technology and discipline to drive sustainable profitability.","canonicalId":"concept:fixed-operations","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Fixed Operations refers to the parts and service departments of a dealership, which provide ongoing revenue through maintenance and repairs. This area is crucial for dealerships as it helps stabilize profits, especially when new car sales fluctuate.","simplifiedExplanation":"Fixed Operations is about the services a dealership offers after selling a car, like repairs and maintenance. It's important because it helps the dealership make money even when they aren't selling many new cars."}},{"startTime":41.4,"endTime":43.5,"type":"term","title":"sustainable profitability","url":"/glossary/sustainable-profitability","quote":"If you're trying to balance sales, service, and long-term retention, this conversation matters.","canonicalId":"term:sustainable-profitability","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Sustainable profitability refers to the ability of a business to maintain consistent profits over time without relying on short-term strategies. This is crucial for long-term success in the automotive industry.","simplifiedExplanation":"Sustainable profitability means making a steady profit over a long time, not just making money quickly. It's important for businesses to stay successful in the long run."}},{"startTime":314.28000000000003,"endTime":316.24,"type":"car","title":"Dodge Ram","url":"/cars/dodge/ram","image":"https://upload.wikimedia.org/wikipedia/commons/e/e5/1999_Dodge_Ram_Cab_2500_4x4_stakebed.jpg","quote":"...ing my teeth  at Huntington Beach, Chrysler Jeep, Dodge Ram.  And more recently, my family partnered with Bob...","canonicalId":"car:dodge:ram","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Dodge Ram is a full-size pickup truck known for its powerful performance, rugged design, and versatility. It has been a significant player in the truck market since its introduction in the 1980s, often praised for its towing capacity and comfortable interior, making it a popular choice for both work and leisure.","simplifiedExplanation":"The Dodge Ram is a big truck that people use for carrying heavy loads or towing things like trailers. It's known for being strong and comfortable, which is why many families and workers like to drive it.","imageAttribution":"Mr.choppers (CC BY-SA 3.0)"}},{"startTime":1111.4,"endTime":1117.0,"type":"brand","title":"Stellantis","url":"/glossary/stellantis","quote":"...but I've been with Stellantis for 18 years. I believe Jeep, Ram, Dodge, there's a really strong branding behind the products.","canonicalId":"brand:stellantis","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Stellantis is a multinational automotive manufacturing corporation formed from the merger of Fiat Chrysler Automobiles and PSA Group. It encompasses several well-known brands, including Jeep, Ram, and Dodge.","simplifiedExplanation":"Stellantis is a big car company that makes many different brands of cars, like Jeep and Dodge. It was created when two companies merged together."}},{"startTime":1117.0,"endTime":1123.4,"type":"brand","title":"Jeep","url":"/glossary/jeep","quote":"I believe Jeep, Ram, Dodge, there's a really strong branding behind the products.","canonicalId":"brand:jeep","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Jeep is an American automobile brand known for its rugged vehicles, particularly SUVs and off-road vehicles. It has a strong heritage and is associated with adventure and outdoor activities.","simplifiedExplanation":"Jeep is a brand of cars that are built for off-roading and adventure. They are known for their tough, durable vehicles."}},{"startTime":1358.0,"endTime":1365.9,"type":"concept","title":"traditional retail car model","url":"/glossary/traditional-retail-car-model","quote":"...evolve away from the traditional retail car model. I didn't know what that meant...","canonicalId":"concept:traditional-retail-car-model","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The traditional retail car model refers to the conventional way of selling cars through dealerships, where customers visit a physical location to browse and purchase vehicles. This model is evolving with the rise of online sales and direct-to-consumer approaches.","simplifiedExplanation":"The traditional retail car model is how cars have usually been sold, where you go to a dealership to buy one. This is changing with more online options and direct sales from manufacturers."}},{"startTime":1406.3,"endTime":1412.8,"type":"term","title":"pre-owned car","url":"/glossary/pre-owned-car","quote":"...to measure whether or not a pre-owned car had been smoked in at levels that are dangerous...","canonicalId":"term:pre-owned-car","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A pre-owned car, also known as a used car, is a vehicle that has had one or more previous owners. These cars are typically sold at a lower price than new vehicles, but their condition and history can vary widely.","simplifiedExplanation":"A pre-owned car is just another way of saying a used car, meaning it has been owned by someone else before. They usually cost less than new cars."}},{"startTime":1406.3,"endTime":1412.8,"type":"company","title":"No Smoke","url":"/glossary/no-smoke","quote":"...that project you're referring to in particular is a business called No Smoke. I invented a way to measure...","canonicalId":"company:no-smoke","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"No Smoke is a business that focuses on assessing whether pre-owned cars have been smoked in, using a method developed to measure smoke levels that could affect future occupants' health. This innovation addresses a common concern in the used car market.","simplifiedExplanation":"No Smoke is a company that checks if used cars have been smoked in, which can make them less valuable and harder to sell. They have a special way to measure this."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/we-3x-d-fixed-revenue-how-dealers-are-leaning-into-service-for-the-next-cycle-nathan-shaver-managing-partner-at-shaver-auto-group/transcript.vtt","type":"text/vtt"}]}