{"version":"1.0.0","episode":{"title":"When Service Advisors Put Technicians First, Everyone Wins","url":"http://getcarcurious.com/episodes/when-service-advisors-put-technicians-first-everyone-wins","audioUrl":"https://www.buzzsprout.com/940384/episodes/17735998-when-service-advisors-put-technicians-first-everyone-wins.mp3","description":"Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.comSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social:  Facebook Instagram X LinkedIn YouTube TikTok "},"annotations":[],"speakers":[{"id":"s1","name":"Jay Goninen","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/when-service-advisors-put-technicians-first-everyone-wins/transcript.vtt","type":"text/vtt"}]}