{"version":"1.0.0","episode":{"title":"Why Does Your Best Tech Leave With TobaTech","url":"http://getcarcurious.com/episodes/why-does-your-best-tech-leave-with-tobatech","audioUrl":"https://media.transistor.fm/5d9f5b10/b469a9fb.mp3","description":"\n        Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs.  Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff is joined by Mark Elliott, also known as TobaTech on social media. They discuss what drives top technicians to leave their jobs and why it's rarely just about money. TobaTech shares his experiences at his previous shop, describing how the loss of training opportunities and an overwhelming shift in responsibilities led to his decision to move on. They also speak on the importance of investing in staff development, maintaining a supportive shop culture, and recognizing technician contributions beyond financial incentives.Timestamps:00:00 \"Why Top Technicians Leave\"08:48 \"Developing Skills Beyond Expectations\"12:50 \"Reflections on Trade Expectations\"20:40 \"Improve Training for Better Sales\"21:31 \"Questioning Career Fulfillment\"26:48 \"Amazon Gadget Fail Turns Lesson\"35:16 Trusted Technicians and Transitions38:11 Impact of Leadership Departure43:57 \"You're Not Family\"52:51 Shop Upgrades and Improvements54:15 Truck Vibration Causes & Solutions01:03:30 \"Clarifying Misunderstood Podcast Context\"01:05:15 \"Work-Life Balance Challenges\"01:11:44 \"Skills Gap and Expectations\"01:16:18 \"Awkward Reunion with Former Boss\"01:21:48 \"DBI: Key to Customer Loyalty\"01:26:48 \"Proving Work Isn't Distracted\"01:35:38 \"Unfair Performance Bonus Policy\"01:37:03 \"Navigating Unfair Work Dynamics\"\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":563.0,"endTime":575.0,"type":"company","title":"OK Tire","quote":"...when Champ came in, he had asked me my opinion on changing the shop over to an okay tire...","canonicalId":"company:ok-tire","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OK Tire is a Canadian tire retailer and service provider that operates on a franchise model. They offer a range of tire-related services and products, including tire repairs and replacements.","simplifiedExplanation":"OK Tire is a company that sells tires and provides services like fixing tires. They have many stores that are independently owned but follow the same brand name."}},{"startTime":605.0,"endTime":610.0,"type":"concept","title":"tire repair","quote":"...doing a lot more tires, a lot more tire repairs and this. And I'm just like, it's not what I want to do, man, with my life.","canonicalId":"concept:tire-repair","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Tire repair refers to the process of fixing a damaged tire, which can include patching punctures, replacing valves, or balancing the tire. It's an essential service for maintaining vehicle safety and performance.","simplifiedExplanation":"Tire repair is when a damaged tire is fixed instead of being replaced. This can involve sealing holes or making sure the tire is balanced properly so it works well on the car."}},{"startTime":907.0,"endTime":910.0,"type":"term","title":"brake check","quote":"...you're like a simple thing. Like, you know, like, hey, it's a brake check. And then all of a sudden, the guys will come back to go, hey, now it needs a caliper.","canonicalId":"term:brake-check","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A brake check is an inspection of a vehicle's braking system to ensure it is functioning properly. This process typically involves checking the brake pads, rotors, and fluid levels to ensure safety and performance.","simplifiedExplanation":"A brake check is when a mechanic looks at your car's brakes to make sure they are working well. They check parts like the brake pads and fluid to keep you safe while driving."}},{"startTime":910.0,"endTime":915.0,"type":"part","title":"caliper","url":"/glossary/caliper","quote":"...the guys will come back to go, hey, now it needs a caliper.","canonicalId":"part:caliper","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A caliper is a crucial component of a disc brake system that houses the brake pads and applies pressure to them against the brake rotor to slow down or stop the vehicle. It plays a vital role in the vehicle's braking performance.","simplifiedExplanation":"A caliper is a part of your car's brakes that helps squeeze the brake pads against the wheels to stop the car. It's important for making sure your brakes work properly."}},{"startTime":915.0,"endTime":931.0,"type":"part","title":"brake inspection","url":"/glossary/brake-inspection","quote":"...you know what if you look through the wheel and needed pads, you don't go, hey, it needs pads and rotors. Sell the job. You go, hey, let's do a proper brake inspection.","canonicalId":"part:brake-inspection","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A brake inspection involves checking the various components of a vehicle's braking system, including pads, rotors, and calipers, to ensure they are functioning properly and to identify any necessary repairs or replacements.","simplifiedExplanation":"A brake inspection is when a mechanic checks the parts of the braking system to make sure they are working well and to see if anything needs to be fixed or replaced."}},{"startTime":915.0,"endTime":931.0,"type":"term","title":"brake pads","url":"/glossary/brake-pads","quote":"...you know what if you look through the wheel and needed pads, you don't go, hey, it needs pads and rotors. Sell the job.","canonicalId":"term:brake-pads","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Brake pads are the components in disc brakes that create friction against the brake rotor to slow down or stop the vehicle. They are essential for effective braking performance.","simplifiedExplanation":"Brake pads are the parts that press against the wheel's disc to help stop the car when you press the brake pedal."}},{"startTime":915.0,"endTime":931.0,"type":"term","title":"brake rotors","url":"/glossary/brake-rotors","quote":"...you don't go, hey, it needs pads and rotors. Sell the job. You go, hey, let's do a proper brake inspection.","canonicalId":"term:brake-rotors","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Brake rotors are metal discs that work with brake pads to create friction and slow down or stop the vehicle when the brakes are applied. They are a critical part of the braking system.","simplifiedExplanation":"Brake rotors are the round metal parts that the brake pads press against to help stop the car when you brake."}},{"startTime":1056.0,"endTime":1060.0,"type":"term","title":"diagnostic","url":"/glossary/diagnostic","quote":"...especially, like, if it's there for a diag thing. And I've been down that road before on a particular car, whether they want to interject it or not into their process, I'm gonna put myself there.","canonicalId":"term:diagnostic","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Diagnostic, often shortened to diag, refers to the process of identifying the source of a problem in a vehicle. This can involve using specialized tools and techniques to analyze various systems and components to determine what is malfunctioning.","simplifiedExplanation":"Diagnostic is a term used to describe figuring out what's wrong with a car. It often involves checking different parts of the car to see if they are working properly."}},{"startTime":1097.0,"endTime":1101.0,"type":"part","title":"oxygen sensor","url":"/glossary/oxygen-sensor","quote":"...if I see you're looking at an oxygen sensor fault on a car and they're not known to have an oxygen sensor problem or especially multiples, I'm going to interject and tell you there's probably going to be like...","canonicalId":"part:oxygen-sensor","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An oxygen sensor is a critical component in a vehicle's exhaust system that measures the amount of oxygen in the exhaust gases. This information helps the engine control unit (ECU) adjust the air-fuel mixture for optimal combustion and emissions control.","simplifiedExplanation":"An oxygen sensor is a part of the car that checks how much oxygen is in the exhaust. It helps the engine run better and cleaner by making sure the right amount of fuel is used."}},{"startTime":1574.0,"endTime":1580.0,"type":"part","title":"smoke machine","quote":"...I had to laugh because right before I left, you know what, our smoke machine kind of died. He did finally get a good smoke machine. But I laugh because our smoke machine died. And I use that smoke machine probably once or twice a week...","canonicalId":"part:smoke-machine","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A smoke machine is a diagnostic tool used in automotive repair to detect leaks in the vehicle's evaporative system and intake system. It works by producing smoke that is introduced into the system, allowing technicians to see where the smoke escapes, indicating a leak.","simplifiedExplanation":"A smoke machine helps mechanics find leaks in a car's systems. It creates smoke that shows where air is escaping, helping to identify problems."}},{"startTime":1580.0,"endTime":1585.0,"type":"company","title":"OTC","quote":"...we probably had that old OTC smoke machine for 20 years.","canonicalId":"company:otc","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OTC is a brand known for manufacturing automotive diagnostic tools and equipment, including smoke machines and other repair tools. They are recognized for their quality and reliability in the automotive industry.","simplifiedExplanation":"OTC is a company that makes tools for fixing cars. They are well-known for making reliable equipment that mechanics use every day."}},{"startTime":1639.0,"endTime":1640.0,"type":"part","title":"tranny jack","quote":"And, you know, but these, these things, I've been begging for a new tranny jack from them for a year and a half.","canonicalId":"part:tranny-jack","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A tranny jack, short for transmission jack, is a specialized tool designed to lift and support a vehicle's transmission during installation or removal. It typically has a wide base and adjustable height to accommodate different transmission sizes and weights.","simplifiedExplanation":"A tranny jack is a tool that helps lift and hold up a car's transmission when it's being worked on. It's important for safely changing or fixing the transmission."}},{"startTime":1700.0,"endTime":1715.0,"type":"company","title":"Power Probe","quote":"...he showed up the one day and he has the, the, you know, the power probe draw and the power probe little fuse thing.","canonicalId":"company:power-probe","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Power Probe is a brand known for manufacturing diagnostic tools and equipment used in automotive repair. Their products are designed to help technicians troubleshoot electrical issues in vehicles more efficiently.","simplifiedExplanation":"Power Probe is a brand that makes tools to help mechanics check and fix electrical problems in cars. They create devices that make it easier to find out what's wrong."}},{"startTime":3100.0,"endTime":3123.0,"type":"term","title":"ADAS calibration","quote":"...he's investing a quarter million dollars in ADOs. He bought a satellite location where he's going to ship the big jobs and the ADOS calibration...","canonicalId":"term:adas-calibration","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"ADAS stands for Advanced Driver Assistance Systems, which includes features like lane-keeping assist and adaptive cruise control. Calibration ensures these systems function correctly after repairs or maintenance.","simplifiedExplanation":"ADAS calibration is a process that makes sure the safety features in a car, like automatic braking or lane-keeping, are working properly after any repairs."}},{"startTime":3123.0,"endTime":3142.0,"type":"term","title":"CARD Act 3","quote":"...they even have a CARD Act 3 for programming...","canonicalId":"term:card-act-3","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The CARD Act 3 is a diagnostic tool used for programming and calibrating vehicle systems. It helps technicians ensure that electronic components are functioning correctly after repairs.","simplifiedExplanation":"The CARD Act 3 is a device that helps car mechanics fix and program parts of the car's electronic systems. It makes sure everything is working as it should after repairs."}},{"startTime":3123.0,"endTime":3142.0,"type":"term","title":"Road force balancer","url":"/glossary/road-force-balancer","quote":"...they have a road force balancer. They, you know, he's not scared to invest in the shop properly...","canonicalId":"term:road-force-balancer","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A road force balancer is a specialized machine that measures and balances tires by simulating the forces they experience while driving. This helps in reducing vibrations and improving ride quality.","simplifiedExplanation":"A road force balancer is a tool used to make sure tires are balanced correctly. It helps reduce shaking and makes the ride smoother by checking how tires perform when the car is moving."}},{"startTime":3194.0,"endTime":3212.0,"type":"term","title":"road force balancing","url":"/glossary/road-force-balancing","quote":"But I have worked in a shop. Well, like almost every dealer now that's just standard. You can't not have one. You're not allowed. Because if you want. I remember way back in the day, if you wanted to service Vipers and Corvettes...","canonicalId":"term:road-force-balancing","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Road force balancing is a specialized tire balancing technique that measures the force variations in a tire as it rotates. This method helps identify and correct issues that can cause vibrations, ensuring a smoother ride, especially for high-performance vehicles.","simplifiedExplanation":"Road force balancing is a way to make sure your tires are balanced properly. It helps find problems that might cause your car to shake when you drive, especially in fast cars."}},{"startTime":3212.0,"endTime":3226.0,"type":"car","title":"Dodge Viper","url":"/cars/dodge/viper","image":"https://upload.wikimedia.org/wikipedia/commons/a/ae/1994_Dodge_Viper.jpg","quote":"I remember way back in the day, if you wanted to service Vipers and Corvettes, like I know it was a mandate from GM and it was a mandate from Chrysler...","canonicalId":"car:dodge:viper","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Dodge Viper is a high-performance sports car known for its powerful V10 engine and distinctive design. It has a reputation for speed and handling, making it a favorite among car enthusiasts.","simplifiedExplanation":"The Dodge Viper is a fast sports car that has a big engine and is known for being very powerful. It's popular with people who love cars that can go really fast.","imageAttribution":"ArildV (CC BY-SA 4.0)"}},{"startTime":3212.0,"endTime":3226.0,"type":"car","title":"Chevrolet Corvette","url":"/cars/chevrolet/corvette","image":"https://upload.wikimedia.org/wikipedia/commons/7/7f/Chevrolet_Corvette%2C_BAS_24%2C_Brussels_%28P1170387-RR%29.jpg","quote":"...k in the day, if you wanted to service Vipers and Corvettes, like I know it was a mandate from GM and it was ...","canonicalId":"car:chevrolet:corvette","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"imageAttribution":"Matti Blume (CC BY-SA)"}},{"startTime":3255.0,"endTime":3260.0,"type":"term","title":"cheap tires","quote":"But I've had more situations where like the vibration, it didn't matter if you road force it or not. There was a bent rim or like guys running Cheap tires...","canonicalId":"term:cheap-tires","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Cheap tires often refer to budget-friendly tire options that may compromise on quality, durability, and performance. While some inexpensive tires can perform adequately, others may lead to issues such as vibrations or reduced safety.","simplifiedExplanation":"Cheap tires are low-cost options that might not work as well as more expensive ones. Sometimes they can cause problems like shaking when you drive."}},{"startTime":3360.0,"endTime":3364.0,"type":"company","title":"Atlas","quote":"...we had this cheap Atlas balancer and we didn't have people coming back with tire shakes. Maybe they went to another shop, pissed off. I don't know...","canonicalId":"company:atlas","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Atlas is a brand known for manufacturing tire balancing equipment, including balancers used in tire shops. Their products are often utilized to ensure proper wheel alignment and balance, which is crucial for vehicle performance and safety.","simplifiedExplanation":"Atlas makes machines that help balance tires on cars. Balancing tires is important so that they don't shake when you drive."}},{"startTime":4380.0,"endTime":4385.0,"type":"term","title":"timing chain","url":"/glossary/timing-chain","quote":"...they do like, you know, they do four timing chain jobs like that. They do ecotech time chain jobs like that.","canonicalId":"term:timing-chain","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A timing chain is a critical component in an internal combustion engine that synchronizes the rotation of the crankshaft and camshaft. It ensures that the engine's valves open and close at the proper times during each cylinder's intake and exhaust strokes.","simplifiedExplanation":"The timing chain is like a belt that helps keep the engine parts moving in sync. If it breaks or wears out, the engine can have serious problems."}},{"startTime":4391.0,"endTime":4396.0,"type":"term","title":"Euro car","url":"/glossary/euro-car","quote":"...you go out there and you give them a euro car to work on and they're like, you know, and it's like they forget even how an oxygen sensor works or that that would happen.","canonicalId":"term:euro-car","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"'Euro car' typically refers to European-manufactured vehicles, which often have different engineering standards, technologies, and repair needs compared to domestic vehicles. Mechanics may require specialized knowledge to work on these cars effectively.","simplifiedExplanation":"A Euro car is a car made in Europe, like those from brands such as BMW or Mercedes-Benz. They can be different to work on compared to American cars, and mechanics might need special training to fix them."}},{"startTime":5006.0,"endTime":5033.0,"type":"car","title":"Nissan Rogue","url":"/cars/nissan/rogue","image":"https://upload.wikimedia.org/wikipedia/commons/1/14/Nissan_Rogue_%28S35%29_Washington_DC_Metro_Area%2C_USA.jpg","quote":"...r. And he had his Nissan come in. It was a Nissan Rogue no Murano. And it was a no start, but it was a cr...","canonicalId":"car:nissan:rogue","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"imageAttribution":"OWS Photography (CC BY 4.0)"}},{"startTime":5006.0,"endTime":5033.0,"type":"car","title":"Nissan Murano","url":"/cars/nissan/murano","image":"https://upload.wikimedia.org/wikipedia/commons/2/2e/25_Nissan_Murano_Platinum.jpg","quote":"...It was a Nissan Rogue no Murano. And it was a no start, but it was a crank no start...","canonicalId":"car:nissan:murano","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Nissan Murano is a midsize crossover SUV known for its stylish design and comfortable interior, often appealing to those looking for a more upscale vehicle.","simplifiedExplanation":"The Nissan Murano is a larger SUV that offers more luxury features and space compared to the Rogue, making it a good choice for families.","imageAttribution":"HJUdall (CC0)"}},{"startTime":5006.0,"endTime":5010.0,"type":"term","title":"crank no start","quote":"...And it was a no start, but it was a crank no start, dude. I spent seven hours on this thing...","canonicalId":"term:crank-no-start","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A 'crank no start' condition occurs when the engine turns over (cranks) but does not start. This can be due to various issues, such as fuel delivery problems or ignition system failures.","simplifiedExplanation":"'Crank no start' means the engine is trying to start but isn't able to. This can happen for several reasons, like not getting enough fuel or spark."}},{"startTime":5065.0,"endTime":5069.0,"type":"term","title":"crank sensor","url":"/glossary/crank-sensor","quote":"...And it had no spark. But the crank sensor, everything, everything was working...","canonicalId":"term:crank-sensor","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The crank sensor monitors the position and rotational speed of the crankshaft, providing critical data to the engine control unit (ECU) for proper fuel injection and ignition timing.","simplifiedExplanation":"The crank sensor helps the engine know how fast it's turning and when to inject fuel and spark. If it fails, the engine might not start."}},{"startTime":5125.0,"endTime":5130.0,"type":"term","title":"PCM","url":"/glossary/pcm","quote":"And then I heard from some Nissan guys that apparently the PCMs can freeze up on those and cause all kinds of issues. But the weird part was it sat in my shop for 10 hours.","canonicalId":"term:pcm","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"PCM stands for Powertrain Control Module, which is the computer that controls various functions of the engine and transmission. If the PCM freezes, it can lead to performance issues and malfunctions in the vehicle.","simplifiedExplanation":"The PCM is like the car's brain that helps manage the engine and transmission. If it stops working properly, it can cause problems with how the car runs."}},{"startTime":5140.0,"endTime":5145.0,"type":"term","title":"camshaft position sensor","quote":"Probably pin fitment on the pan on the camera crank. You know, they used to. Some of the older ones, they were so bad camera cranks, they recalled them.","canonicalId":"term:camshaft-position-sensor","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The camshaft position sensor monitors the position of the camshaft and sends this information to the PCM. This data is crucial for the engine's timing and performance. If these sensors fail, it can lead to engine starting issues or poor performance.","simplifiedExplanation":"The camshaft position sensor helps the car's computer know when to fire the engine's cylinders. If it breaks, the car might not start or run well."}},{"startTime":5160.0,"endTime":5165.0,"type":"term","title":"intake manifold","url":"/glossary/intake-manifold","quote":"Like, I mean, like not a pry bar. Like pry it out, like smash it off out of the hole with pry bar type thing. Right. Like they were. But that's how they were doing them in that time because you had to go down between the runners of the intake and it, it was just, it was junk.","canonicalId":"term:intake-manifold","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The intake manifold is a component that distributes the air-fuel mixture to the engine's cylinders. It plays a vital role in engine performance and efficiency. Issues with the intake manifold can lead to poor engine performance or even failure to start.","simplifiedExplanation":"The intake manifold is a part of the engine that helps get air and fuel into the engine's cylinders. If it's not working right, the engine can have trouble running."}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/why-does-your-best-tech-leave-with-tobatech/transcript.vtt","type":"text/vtt"}]}