{"version":"1.0.0","episode":{"title":"Why Employee Reviews Are Broken and What to Do Instead [RR 1081]","url":"http://getcarcurious.com/episodes/why-employee-reviews-are-broken-and-what-to-do-instead-rr-1081","audioUrl":"https://episodes.captivate.fm/episode/8cc3fc4c-b5b3-4f87-a026-9e9712f98368.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\n\n\n\n\n\n\n\nIn this episode of Coffee with Carm and a Coach, Carm Capriotto and leadership coach Murray Voth explain why traditional employee reviews often fail to build trust, engagement, or real growth. Instead, they advocate replacing formal evaluations with ongoing “Career Alignment Meetings,” and one-on-one conversations focused on coaching, open dialogue, and removing obstacles.\nThey discuss the shop owner’s role as a coach, the importance of onboarding and positional clarity, and why wage discussions should be separated from development conversations. Murray also shares practical tools, including the three key questions that drive meaningful feedback and real-time coaching moments.\nThis episode offers a modern, human-centered approach to leadership that strengthens culture, improves communication, and helps employees and shops grow together.\n\n\n\n\n\n\n\n\nTimestamps\n(00:00:00) Introduction: Coffee with Carm and a Coach\n(00:03:00) Rebranding the Review\n(00:05:30) The Problem with 360 Reviews\n(00:08:00) What Employees Actually Want\n(00:12:00) Hiring for the Position, Not the Personality\n(00:16:00) Modern Onboarding & The 89-Day Check-In\n(00:26:00) The Three Magic Questions\n(00:32:00) How to Handle Employee Objections\n(00:36:00) Separating Wages from Development\n(00:41:00) Holiday Bonuses vs. Business Incentives\n(00:45:00) The \"Rim Wash\" Lesson & Bloom’s Taxonomy\n(00:49:00) The \"Discovery Now\" Moment\n(00:52:00) Breaking Bread & Setting Protocol\nMurray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\n\n- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n\n- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n\n- Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n\n- Subscribe on YouTube: https://www.youtube.com/carmcapriotto\n\n- Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n\n- Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n\n- Visit the Website: https://remarkableresults.biz/\n\n- Join our Insider List: https://remarkableresults.biz/insider\n\n- All books mentioned on our podcasts: https://remarkableresults.biz/books\n\n- Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom\n\n- Buy Me a Coffee: https://www.buymeacoffee.com/carm\n\n- Special episode collections: https://remarkableresults.biz/collections\n\n- The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/\n\n- Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/\n\n- Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/\n\n- Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/\n\n- The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/\n\n- The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/\n\n- Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm\n\n\n\n\n\n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n"},"annotations":[{"startTime":95.6,"endTime":106.4,"type":"company","title":"Napa Auto Care Center","url":"/glossary/napa-auto-care-center","quote":"Hey, take your Napa Auto Care Center to the next level with the Napa Auto Care Gold Certified Program, increase car count, build trust with customers and stand out as one of the best.","canonicalId":"company:napa-auto-care-center","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Napa Auto Care Center is a network of automotive repair shops affiliated with Napa Auto Parts, offering certified repair services and quality parts.","simplifiedExplanation":"Napa Auto Care Center is a group of car repair shops that use Napa parts and are certified to do good work on your car."}},{"startTime":98.2,"endTime":103.5,"type":"concept","title":"Napa Auto Care Gold Certified Program","url":"/glossary/napa-auto-care-gold-certified-program","quote":"Hey, take your Napa Auto Care Center to the next level with the Napa Auto Care Gold Certified Program, increase car count, build trust with customers and stand out as one of the best.","canonicalId":"concept:napa-auto-care-gold-certified-program","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"The Napa Auto Care Gold Certified Program is a certification that helps repair shops improve their service quality and customer trust by meeting specific standards set by Napa.","simplifiedExplanation":"This program helps car repair shops become better and more trusted by customers by following special rules and getting a gold certification."}},{"startTime":111.3,"endTime":113.18,"type":"car","title":"Chevrolet Trax","url":"/cars/chevrolet/trax","image":"https://upload.wikimedia.org/wikipedia/commons/d/d2/2021_Chevrolet_Trax_LT%2C_Windsor%2C_Ontario%2C_2025-07-01.jpg","quote":"Hey, for over 30 years,  Napa Trax has made selecting the right shop  management sys...","canonicalId":"car:chevrolet:trax","priority":0.5,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"The Chevrolet Trax is a subcompact crossover SUV introduced by Chevrolet in 2013. It is known for its compact size, urban-friendly design, and affordability, making it popular among city drivers and those seeking a practical small SUV. It might be discussed in the context of entry-level SUVs or Chevrolet's lineup of versatile vehicles.","simplifiedExplanation":"The Chevrolet Trax is a small SUV made by Chevrolet that is easy to drive in cities and has enough space for passengers and cargo. It's like a bigger car but still small enough to park easily. People talk about it because it's a good choice if you want a simple and affordable SUV.","imageAttribution":"Crisco 1492 (CC BY-SA 4.0)"}},{"startTime":640.4,"endTime":644.7,"type":"car","title":"2019 Chevrolet pickup","url":"/cars/chevrolet/pickup-truck","image":"https://upload.wikimedia.org/wikipedia/commons/4/4e/1939_Chevrolet_three-quarter-ton_pickup_truck%2C_rear_left%2C_07-21-2024.jpg","quote":"They have to think a little bit and talk about the 2019 Chevy pickup, the water and the tail light. They have to sort of walk through.","canonicalId":"car:chevrolet:pickup-truck","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"The 2019 Chevrolet pickup refers to Chevrolet's full-size pickup trucks from the 2019 model year, such as the Silverado. These trucks are known for their durability and are commonly used for work and personal transportation.","simplifiedExplanation":"This is a big truck made by Chevrolet in 2019. People use it for carrying heavy stuff or driving around town.","imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}},{"startTime":667.6,"endTime":669.5,"type":"term","title":"onboarding","url":"/glossary/onboarding","quote":"Now it gets fun. Onboarding, right? 1980 style of onboarding.","canonicalId":"term:onboarding","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Onboarding refers to the process of integrating a new employee into an organization, including training and orientation to help them become productive and comfortable in their new role.","simplifiedExplanation":"Onboarding is how a company helps new workers get started and learn what they need to do their job well."}},{"startTime":1038.5,"endTime":1042.7,"type":"term","title":"Gold Certified Status","url":"/glossary/gold-certified-status","quote":"In short, Gold Certified Status separates you from the rest. So what does it take to be Gold?","canonicalId":"term:gold-certified-status","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Gold Certified Status is a designation given to auto repair shops that meet high standards of quality, training, and customer service, distinguishing them from other shops.","simplifiedExplanation":"Gold Certified Status means a car repair shop is really good and trusted because they follow special rules and have well-trained workers."}},{"startTime":1051.4,"endTime":1053.1,"type":"term","title":"ASE Blue Seal Status","url":"/glossary/ase-blue-seal-status","quote":"employ an ASE Master Technician or hold ASE Blue Seal Status,","canonicalId":"term:ase-blue-seal-status","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"ASE Blue Seal Status is a certification awarded to automotive repair shops that employ ASE-certified technicians and meet high standards of service and professionalism.","simplifiedExplanation":"ASE Blue Seal Status means a car repair shop has very good mechanics and follows important rules to fix cars properly."}},{"startTime":1051.4,"endTime":1053.1,"type":"term","title":"ASE Master Technician","url":"/glossary/ase-master-technician","quote":"employ an ASE Master Technician or hold ASE Blue Seal Status,","canonicalId":"term:ase-master-technician","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"An ASE Master Technician is a professional mechanic who has passed multiple certification tests from the National Institute for Automotive Service Excellence, indicating high expertise in vehicle repair.","simplifiedExplanation":"An ASE Master Technician is a car mechanic who has studied a lot and passed tests to show they know how to fix cars really well."}},{"startTime":2164.4,"endTime":2166.6,"type":"term","title":"wheel balancing","url":"/glossary/wheel-balancing","quote":"talked about this young junior employee who was doing the wheel balancing, like for a winter tire changeover, right?","canonicalId":"term:wheel-balancing","priority":0.5,"confidence":1.0,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"Wheel balancing is the process of equalizing the weight distribution of a tire and wheel assembly to ensure smooth rotation and prevent vibrations while driving. It typically involves adding small weights to the rim to counterbalance heavy spots.","simplifiedExplanation":"Wheel balancing means making sure your tires spin evenly without wobbling. This helps your car drive smoothly and stops it from shaking."}},{"startTime":2412.0,"endTime":2415.2,"type":"term","title":"apprenticeship program","url":"/glossary/apprenticeship-program","quote":"\"Like we have the formal apprenticeship program in Canada, you know, there's ASC in the States, there's other things.\"","canonicalId":"term:apprenticeship-program","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"An apprenticeship program is a structured training system where a novice learns a trade or skill under the guidance of an experienced professional, often combining on-the-job training with classroom instruction.","simplifiedExplanation":"An apprenticeship program is like a learning job where someone new works with an expert to learn how to do a specific kind of work, like fixing cars, by doing it together and sometimes going to classes."}},{"startTime":2415.2,"endTime":2417.5,"type":"company","title":"ASC","url":"/glossary/asc","quote":"\"Like we have the formal apprenticeship program in Canada, you know, there's ASC in the States, there's other things.\"","canonicalId":"company:asc","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"ASC (Automotive Service Councils) is an organization in the United States that supports automotive service professionals through training, certification, and advocacy.","simplifiedExplanation":"ASC is a group in the U.S. that helps people who fix cars by offering classes and support to make sure they do a good job."}},{"startTime":2417.5,"endTime":2421.24,"type":"term","title":"mentor-mentee relationship","url":"/glossary/mentor-mentee-relationship","quote":"\"So if you think about that mentor-mentee relationship\"","canonicalId":"term:mentor-mentee-relationship","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"A mentor-mentee relationship is a professional connection where an experienced individual (mentor) provides guidance, knowledge, and support to a less experienced person (mentee) to help them develop skills and advance in their career.","simplifiedExplanation":"A mentor-mentee relationship is when a more experienced person helps someone newer to learn and get better at their job by giving advice and teaching them."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/why-employee-reviews-are-broken-and-what-to-do-instead-rr-1081/transcript.vtt","type":"text/vtt"}]}