{"version":"1.0.0","episode":{"title":"Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5","url":"http://getcarcurious.com/episodes/why-most-service-departments-leak-calls-and-what-actually-stops-it-pre-nada-ai-5","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR7765278740.mp3","description":"In part 5 of our Pre NADA AI Spotlight series, Sam sits down with Luke Sontag, Marketing, & IT Manager at Kissee Ford and Ari Polakof, CEO & Co-founder of Flai. \n\nWe explore how one family-owned dealership used voice AI to capture after-hours and rollover calls without losing its local, human feel. \n\nAri explains why most “bolt-on” AI fails, how deep DMS integration changes outcomes, and what it really takes to get service advisors to trust automation. The result is real appointments, immediate ROI, and less chaos on the service drive. \n\n\n\nThis episode of the Car Dealership Guy Podcast is brought to you by Flai:\n\n\nFlai - Your best people know how to turn an opportunity into an appointment, but they can't be everywhere. Flai is an AI communications platform that handles calls, texts, and emails so every call gets answered, every lead gets followed up, and appointments get booked. Some dealers have seen appointments double. Book a free pilot at http://useflai.com\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nFor dealers:\n\nCDG Circles ➤ ⁠⁠⁠https://cdgcircles.com/⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nDealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nFor industry vendors:\n\nAdvertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nTopics:\n\n02:27 What are Kissee Ford's operational challenges?\n\n08:45 How can AI solve service call problems?\n\n14:46 What is \"The Flai Solution\"?\n\n20:45 What were the early AI successes?\n\n21:53 How were vendor issues solved?\n\n23:57 How did \"Amanda\" impact operations?\n\n26:00 How was AI integrated and onboarded at the dealership?\n\n32:03 What are future AI plans?\n\n\n\nCar Dealership Guy Socials:\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠"},"annotations":[{"startTime":152.0,"endTime":154.4,"type":"brand","title":"Isuzu","url":"/glossary/isuzu","quote":"...it was an Isuzu, then we got Kia, and we were probably 30 people or so...","canonicalId":"brand:isuzu","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Isuzu is a Japanese automotive manufacturer known for producing trucks, SUVs, and commercial vehicles. They were particularly popular in the U.S. during the 80s and 90s.","simplifiedExplanation":"Isuzu is a car company from Japan that makes vehicles like trucks and SUVs. They were well-known in the U.S. a while back."}},{"startTime":154.4,"endTime":156.7,"type":"brand","title":"Kia","url":"/glossary/kia","quote":"...then we got Kia, and we were probably 30 people or so, and we did everything...","canonicalId":"brand:kia","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Kia is a South Korean automotive manufacturer that has gained popularity for its affordable and reliable vehicles, especially in the compact and crossover segments.","simplifiedExplanation":"Kia is a car company from South Korea that makes affordable and reliable cars. They have become quite popular in recent years."}},{"startTime":284.4,"endTime":285.9,"type":"brand","title":"Ford","url":"/glossary/ford","quote":"So you're a Ford operator and Ford has had a lot of funds that Ford as an OEM has put into mobile service.","canonicalId":"brand:ford","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Ford is an American multinational automaker known for its cars, trucks, and SUVs. It has a long history in the automotive industry and is recognized for popular models like the Ford F-150 and Ford Mustang.","simplifiedExplanation":"Ford is a well-known car company that makes many different types of vehicles, including trucks and sports cars. They are famous for models like the Ford F-150 truck and the Ford Mustang sports car."}},{"startTime":289.4,"endTime":289.4,"type":"term","title":"OEM","url":"/glossary/oem","quote":"...that Ford as an OEM has put into mobile service.","canonicalId":"term:oem","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OEM stands for Original Equipment Manufacturer. It refers to companies that produce parts and equipment that may be marketed by another manufacturer. In the automotive context, it typically means the original manufacturer of the vehicle or its parts.","simplifiedExplanation":"OEM means Original Equipment Manufacturer. It's a term used to describe the company that originally made the parts for a car. For example, if Ford makes a part for their cars, they are the OEM for that part."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/why-most-service-departments-leak-calls-and-what-actually-stops-it-pre-nada-ai-5/transcript.vtt","type":"text/vtt"}]}