{"version":"1.0.0","episode":{"title":"Women Who Drive Change: Entrepreneur Jesse Jackson of Mango Automotive","url":"http://getcarcurious.com/episodes/women-who-drive-change-entrepreneur-jesse-jackson-of-mango-automotive","audioUrl":"https://anchor.fm/s/10e0b22b4/podcast/play/117311560/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-22%2F40edfc98-7045-2ff1-bf72-982ea539e127.mp3","description":"In this episode we talk with Jesse Jackson of Mango Automotive who started in the repair industry less than four years ago and now has eight locations producing an 8 figure income. Listen and learn. We also review the 2026 Infiniti QX80 Sport and answer our listener questions. BTW the question about Ford battery, the listener information seemed correct, but you could also just let the truck sit for 8 hours and problem solved \n"},"annotations":[{"startTime":60.1,"endTime":66.0,"type":"company","title":"Mango Automotive","url":"/glossary/mango-automotive","quote":"Jesse Jackson. She started a company called Mango Automotive and not that many years ago and turned it into a... quite the business.","canonicalId":"company:mango-automotive","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mango Automotive is the company Jesse Jackson started, positioned as an automotive-software solution for the repair industry. The episode frames it as helping shop owners navigate challenges like retirement and business transition.","simplifiedExplanation":"Mango Automotive is the company Jesse Jackson created. It uses software to help car repair shops manage their business and plan for what’s next."}},{"startTime":96.5,"endTime":102.9,"type":"concept","title":"automotive repair industry","url":"/glossary/automotive-repair-industry","quote":"I came out of software and I happened to stumble upon an automotive software so I got to learn a ton about the automotive repair industry and I saw a huge opportunity at the time...","canonicalId":"concept:automotive-repair-industry","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The automotive repair industry is the network of independent shops and dealerships that diagnose and fix vehicle problems. In this episode, it’s the backdrop for Mango Automotive’s software-driven approach to helping shop owners operate and plan for the future.","simplifiedExplanation":"This is just the business of fixing cars—like diagnosing problems and doing repairs at shops. The guest is talking about how her company fits into that world."}},{"startTime":102.9,"endTime":116.7,"type":"concept","title":"automotive repair shop owners were looking to retire","url":"/glossary/automotive-repair-shop-owners-were-looking-to-retire","quote":"...I saw a huge opportunity at the time six out of 10 automotive repair shop owners were looking to retire within the next 10 years. So there was going to be a huge transfer of shops and wealth within the industry.","canonicalId":"concept:automotive-repair-shop-owners-were-looking-to-retire","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This refers to a generational shift where many shop owners plan to exit the business. That creates a market for succession planning, transfers of ownership, and new tools/services that help shops transition smoothly.","simplifiedExplanation":"A lot of car repair shop owners are getting ready to stop working. When that happens, someone has to take over the business, and that’s where new help and planning can matter."}},{"startTime":161.5,"endTime":170.9,"type":"concept","title":"business side","url":"/glossary/business-side","quote":"[156.9s]  in the trade for a long time and they don't always do that well running the\n[161.5s]  business side of what they do. They may be fantastic mechanics and can fix\n[165.4s]  anything but sometimes the business is not what they're that skilled at.","canonicalId":"concept:business-side","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Business side” in an auto repair context covers operations that affect outcomes: pricing/estimates, workflow, staffing, customer communication, and process consistency. Even strong technicians can underperform if the shop’s systems aren’t solid.","simplifiedExplanation":"The business side is how the shop runs day to day. It affects things like how they quote repairs, manage appointments, and keep customers updated."}},{"startTime":177.9,"endTime":188.0,"type":"concept","title":"user experience","url":"/glossary/user-experience","quote":"[170.9s]  sounds like you're bringing kind of that to the table as well. Yes, I would say my\n[177.9s]  when I was in software I was focused on the user experience so as I've moved\n[182.9s]  into Berkin Mortar Automotive I'm also focused on the user experience.","canonicalId":"concept:user-experience","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In automotive service, “user experience” means how customers experience the repair process—communication, estimates, scheduling, updates, and how easy it is to get answers. It’s about making the shop feel transparent and predictable, not just fixing the car.","simplifiedExplanation":"User experience is basically how the whole repair process feels to you. It includes things like how they explain the problem, how fast they respond, and whether you feel informed the whole time."}},{"startTime":219.4,"endTime":233.1,"type":"concept","title":"employee experience","url":"/glossary/employee-experience","quote":"[207.0s]  how should we reevaluate that what could it look like that would be a better user\n[212.6s]  experience for our customers. Now is it just a user experience with your\n[219.4s]  customers or is it also sort of a better user experience with your employees as\n[225.8s]  well? Yeah of course our employees are the most valuable part of our company so\n[233.1s]  we try to raise the bar there as well.","canonicalId":"concept:employee-experience","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Employee experience” refers to how the shop supports its technicians and staff—training, scheduling, pay/benefits, communication, and workplace culture. In repair businesses, improving employee experience often reduces turnover and improves service quality.","simplifiedExplanation":"Employee experience is how the workplace treats and supports the people who do the work. When employees are supported, they’re more likely to stay and do better work."}},{"startTime":282.9,"endTime":294.1,"type":"concept","title":"turnover","url":"/glossary/turn-over","quote":"[276.9s]  at a couple of repair shops one time for my employer and one of the things I\n[282.9s]  found out was in a lot of cases when a new shop opens up probably for all the\n[288.6s]  reasons that you have made changes there's something like a hundred percent\n[294.1s]  turnover in the first year and then after that the business itself tends to","canonicalId":"concept:turn-over","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker mentions “turnover” as a major issue—specifically about how many employees leave early after a new shop opens. High turnover can disrupt continuity, training, and service quality, which is why employee experience matters in auto repair.","simplifiedExplanation":"Turnover means employees leaving their jobs. The speaker says it’s common for new repair shops to lose a lot of staff in the first year, which can hurt how smoothly the shop runs."}},{"startTime":1102.3,"endTime":1128.4,"type":"concept","title":"P&L","url":"/glossary/p-l","quote":"...it’s not always super directly connected with what’s on our P&L so a focus on what that P&L looks like...","canonicalId":"concept:p-l","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"P&L stands for profit and loss statement. It summarizes revenue, costs, and profit over a period, and buyers often use it to judge how profitable and scalable a business is.","simplifiedExplanation":"P&L means “profit and loss.” It’s a report that shows how much money the business made and spent, and whether it was profitable."}},{"startTime":1266.4,"endTime":1277.8,"type":"concept","title":"P&Ls","url":"/glossary/p-ls","quote":"...when I mentioned you know a repair shop owner being disconnected from their financials or the P&Ls I think that it's very common for that to happen...","canonicalId":"concept:p-ls","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"P&Ls (profit and loss statements) summarize a business’s revenues, costs, and expenses over a period to show whether it’s profitable. For repair shops, understanding P&Ls helps owners make pricing, staffing, and inventory decisions based on real margins—not just cash flow.","simplifiedExplanation":"P&L means “profit and loss.” It’s a simple report that shows what money came in, what it cost, and whether the business actually made a profit. Knowing it helps you run the shop based on numbers, not guesses."}},{"startTime":1490.1,"endTime":1506.5,"type":"concept","title":"exit","url":"/glossary/exit","quote":"...right now we have an opportunity for shop owners to exit for a much larger multiple so where they might be getting a 3x now get a 10x upon exit...","canonicalId":"concept:exit","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An “exit” refers to selling a shop or business to cash out, often as part of a planned transition. The speaker frames it as shop owners getting a higher valuation multiple when they sell.","simplifiedExplanation":"An exit is when you sell your business and move on. They’re talking about shop owners selling for a bigger payout than they might expect."}},{"startTime":1642.47,"endTime":1659.7,"type":"company","title":"AAA","url":"/glossary/aaa","quote":"yourself or rely on AAA to give them extra peace of mind on the road\nAAA offers 24 7 roadside assistance whether you're in your own vehicle a friend's car or even a rental","canonicalId":"company:aaa","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"AAA is a roadside assistance and insurance provider in the U.S. The host mentions its 24/7 roadside help and insurance-related benefits as a way to add peace of mind while driving.","simplifiedExplanation":"AAA is a company that helps you if your car breaks down or you get stuck on the road. They also offer insurance, so some people bundle services for extra convenience."}},{"startTime":1810.3,"endTime":1814.6,"type":"term","title":"22 inch wheels","url":"/glossary/22-inch-wheels","quote":"[1810.3s]  running on 22 inch wheels which I remember when 20 inch wheels were like a big deal if you had 20 inch wheels it was it was wow you're running 20s","canonicalId":"term:22-inch-wheels","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Wheel size is often used as a styling and performance cue. Larger wheels (like 22-inch) typically pair with lower-profile tires, which can change ride comfort and steering feel.","simplifiedExplanation":"Bigger wheels usually mean the tire sidewall is shorter. That can make the ride feel a bit firmer and the car look sportier."}},{"startTime":1814.6,"endTime":1821.5,"type":"term","title":"20 inch wheels","url":"/glossary/20-inch-wheels","quote":"[1814.6s]  big deal if you had 20 inch wheels it was it was wow you're running 20s and I was seeing cars with 20 22 24 inch wheels becoming kind of standard","canonicalId":"term:20-inch-wheels","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker is referencing how wheel sizes moved from 20-inch to 22-inch as a more common “standard” look on higher-trim vehicles. This trend often reflects lower-profile tire packaging and a more aggressive visual stance.","simplifiedExplanation":"They’re talking about how wheel sizes used to be a big deal, and then became more common. Bigger wheels can change how the car rides and how it looks."}},{"startTime":1895.0,"endTime":1899.5,"type":"term","title":"third row legroom","url":"/glossary/third-row-legroom","quote":"[1895.0s]  even in the third row there's pretty good legroom and the seats feel pretty supportive","canonicalId":"term:third-row-legroom","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Third-row legroom is a key usability metric for cars with three rows. Even if a third row exists, limited space can make it uncomfortable for adults on longer trips.","simplifiedExplanation":"They’re talking about how much room your legs have in the back seats. If there’s good legroom, the third row is actually usable for real trips."}},{"startTime":1940.3,"endTime":1943.8,"type":"brand","title":"Infiniti","url":"/glossary/infiniti","quote":"Infiniti's got a lot of technology in this the dashboard is you know get these big displays digital gauge clusters all kinds of lover-to-hate it lane departure","canonicalId":"brand:infiniti","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Infiniti is Nissan’s luxury brand, known for comfort-focused interiors and a lot of driver-assistance technology. In this segment, the host is discussing Infiniti’s infotainment and safety features.","simplifiedExplanation":"Infiniti is a luxury car brand. It’s part of the same company as Nissan, and it often puts a lot of tech in the dashboard and safety systems."}},{"startTime":1952.3,"endTime":1957.3,"type":"term","title":"lane departure warning","url":"/glossary/lane-departure-warning","quote":"warning lane departure correction you can turn some of the systems on and off if you want lane departure warning so if you drift out of the lane it vibrates the seat","canonicalId":"term:lane-departure-warning","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Lane departure warning detects when you’re drifting out of your lane and alerts you—often with a vibration, chime, or message. It’s designed to reduce accidents caused by inattentive or distracted driving.","simplifiedExplanation":"This system watches your lane markings. If you start drifting without signaling, it warns you so you can correct it."}},{"startTime":2048.4,"endTime":2057.3,"type":"term","title":"speakers in the head restraints","url":"/glossary/speakers-in-the-head-restraints","quote":"there's a there's speakers in the head restraints and the navigation system sound actually comes through the speaker in the driver's head restraints","canonicalId":"term:speakers-in-the-head-restraints","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Headrest speakers are audio drivers integrated into the seat/headrest area. They can improve clarity and localization of navigation prompts by directing sound toward the driver or passengers."}},{"startTime":2129.6,"endTime":2136.4,"type":"car","title":"Infiniti QX 80","url":"/cars/infiniti/qx80","image":"https://upload.wikimedia.org/wikipedia/commons/c/c6/INFINITI_QX80_%28Z62%29_China.jpg","quote":"so there you go there's a review of the QX 80 by infinity if you would like to join us all you have to do is pick up the phone","canonicalId":"car:infiniti:qx80","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Infiniti QX 80 is a large, luxury full-size SUV from Infiniti. In this segment, the host discusses how it feels comfortable, rides well, and offers luxury features—especially in the sport trim. They also highlight its towing capability and real-world fuel economy while driving mostly on the highway.","simplifiedExplanation":"The Infiniti QX 80 is a big luxury SUV. It’s meant to feel comfortable and upscale, and it can also tow a lot. The host is basically saying it’s a “big SUV” that still gets decent gas mileage for its size.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":2304.3,"endTime":2347.4,"type":"concept","title":"clean vehicle drain holes","url":"/glossary/clean-vehicle-drain-holes","quote":"it said clean vehicle drain holes so they need to be done and you know ... keeping the keeping the drains open will help you know the rust","canonicalId":"concept:clean-vehicle-drain-holes","priority":0.5,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Cleaning drain holes is a corrosion-prevention practice that removes dirt and sediment that can block water egress. The host ties it directly to rust forming above the rear wheel wells and in door bottoms where moisture gets trapped."}},{"startTime":2377.1,"endTime":2380.7,"type":"term","title":"spark plugs","url":"/glossary/spark-plugs","quote":"the lease ended at 85,000 miles we replaced the spark plugs drain the radiator flushed it along with replacing the refrigerant for the air conditioning","canonicalId":"term:spark-plugs","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Spark plugs ignite the air-fuel mixture in the engine’s cylinders. Replacing them at higher mileage can help maintain smooth idle, fuel economy, and proper combustion.","simplifiedExplanation":"Spark plugs help start combustion in the engine. If they get worn out, the car can run rough or feel less responsive."}},{"startTime":2483.95,"endTime":2488.8,"type":"term","title":"ABS light","url":"/glossary/abs-light","quote":"what are your thoughts he's right when the ABS light is on the brakes will function normally just without the anti-lock brake function so if you got going at 50 miles an hour jammed on the brakes the wheels would lock up","canonicalId":"term:abs-light","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The ABS light indicates a problem with the vehicle’s anti-lock braking system. When ABS is disabled due to a fault, the brakes can still work normally, but the anti-lock feature won’t prevent wheel lockup during hard stops.","simplifiedExplanation":"That ABS light means the car thinks something is wrong with its anti-lock brakes. Your regular brakes still stop the car, but the anti-lock part may not work, so the wheels can lock up more easily."}},{"startTime":2624.1,"endTime":2637.4,"type":"concept","title":"roadside assistance","url":"/glossary/roadside-assistance","quote":"even car geeks and do-it-yourselfers rely on AAA to give them extra peace of mind on the road AAA offers 24-7 roadside assistance whether you're in your own vehicle a friend's car or even a rental combine","canonicalId":"concept:roadside-assistance","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Roadside assistance refers to services provided when a vehicle can’t be driven safely or at all due to issues like breakdowns or being stuck. Many memberships also extend coverage to rental cars and sometimes other people’s vehicles."}},{"startTime":2784.8,"endTime":2794.9,"type":"part","title":"brake pads","url":"/glossary/brake-pads","quote":"there's such a huge price discrepancy and I was looking at break pads you know you can get the whole kit now for like 200 bucks","canonicalId":"part:brake-pads","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Brake pads are the friction material that clamp onto the brake rotor to slow the car down. When people shop for “pads,” they’re usually buying the pad set that matches their vehicle’s brake system and axle setup.","simplifiedExplanation":"Brake pads are the parts that squeeze against the spinning brake disc to slow your car. If they wear out, braking gets less effective and can start making noise."}},{"startTime":2838.5,"endTime":2856.1,"type":"company","title":"Power Stop","url":"/glossary/power-stop","quote":"I put power stop pads and rotors on my vehicle... but I did them early and power stop brand I saw mixed results in the reviews","canonicalId":"company:power-stop","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Power Stop is an aftermarket brake brand that sells pad and rotor kits. The speaker describes using Power Stop pads and rotors and then evaluating results over time and via reviews.","simplifiedExplanation":"Power Stop makes aftermarket brake parts. Here, the speaker is sharing their experience with Power Stop pads and rotors and how they turned out after installation."}},{"startTime":2852.8,"endTime":2856.1,"type":"company","title":"RockAuto","url":"/glossary/rockauto","quote":"when I was looking on rock auto in places like that","canonicalId":"company:rockauto","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"RockAuto is an online retailer that sells aftermarket auto parts and often shows multiple brands and price points for the same application. The speaker uses it as a reference point when comparing brake pad/rotor options and reading reviews.","simplifiedExplanation":"RockAuto is a website where you can buy car parts and compare different brands. The speaker is using it to check prices and see what other customers say."}},{"startTime":2897.8,"endTime":2900.0,"type":"brand","title":"AutoZone","url":"/glossary/autozone","quote":"you know the AutoZone or Riley's kind of their store brand whatever it is and I want to go with something a name brand like Akebono or or Ray Bastos","canonicalId":"brand:autozone","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"AutoZone is a major U.S. auto-parts retailer that sells replacement parts for DIYers and shops. The speaker contrasts AutoZone’s store-brand options with “name brand” brake components.","simplifiedExplanation":"AutoZone is a store where you can buy car parts like brakes. The point here is that the speaker prefers well-known brake brands over cheaper store brands."}},{"startTime":2925.0,"endTime":2934.1,"type":"part","title":"brake rotors","url":"/glossary/brake-rotors","quote":"I could actually buy a set of brake pads and brake rotors for like your typical front-wheel drive at the time","canonicalId":"part:brake-rotors","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Brake rotors are the metal discs that brake pads clamp onto. The segment focuses on rotor cost and service practices (like resurfacing/cutting in the past) and argues that today it often makes sense to replace rotors along with pads.","simplifiedExplanation":"Brake rotors are the metal discs the brake pads press on to stop the car. The speaker explains that rotor service used to be expensive, but now replacement is more common."}},{"startTime":3013.5,"endTime":3023.7,"type":"concept","title":"resurface them","url":"/glossary/resurface-them","quote":"the labor it would take to put it up on the lathe and and resurface them clean them all up take all the rust off and do all that stuff","canonicalId":"concept:resurface-them","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Resurfacing brake rotors means machining the rotor surface to remove rust, grooves, and thickness variation so the pads can contact evenly again. The speaker contrasts past labor-heavy practices with today’s lower rotor prices that make replacement more practical."}},{"startTime":3052.7,"endTime":3062.4,"type":"term","title":"labor rates","url":"/glossary/labor-rates","quote":"with 600 dollars yeah no yeah no that way I I have seen labor rates now from people right to me as high as 270 dollars an hour oh my god","canonicalId":"term:labor-rates","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Labor rates are the hourly charges shops bill for technician time. The discussion highlights how labor pricing can vary widely between independent shops and dealerships, which affects the total cost of repairs like brakes.","simplifiedExplanation":"Labor rates are what the shop charges per hour for the work. Two shops can charge very different hourly rates, so the same repair can cost a lot more or less."}}],"speakers":[{"id":"s1","name":"John Paul","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/women-who-drive-change-entrepreneur-jesse-jackson-of-mango-automotive/transcript.vtt","type":"text/vtt"}]}