Beyond the Wrench
Jay Goninen
Updated 1 day agoHow can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, VP of Industry Advancement at ASE, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward.The Beyond the Wrench Podcast is powered by ASE.
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Episodes (326)
Revolutionizing the Automotive Service Repair Industry | Alan Symmes, Revolution Automotive Services
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive service repair industry for everyone involved — and that starts with his employees. We discuss the importance of training, having difficult conversations with employees, how to determine fair compensation, and more. About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Alan SymmesOwner, Revolution Automotive ServicesConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Getting Techs Into the Industry & Keeping Them There | David Rogers, Shop 4D
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we welcome David Rogers to the podcast. David is an innovator in the aftermarket industry. His experience has allowed him to develop multiple businesses to help make life easier for shops. In this episode, we discuss the much needed paradigm shift that needs to take place in the aftermarket industry in order to get more technicians coming into the industry and less leaving. We cover many topics, including: Technician compensation, creating a more efficient shop, communication with your customers, and working with local schools.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:David RogersPresident, Shop [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
How Shops (Big & Small) Can Attract Technicians | Lisa Joseph, Find A Wrench
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!On today’s episode, we dive into recruiting for shops. Our guest is Lisa Joseph, Director of Recruiting, at Find A Wrench. We discuss what shops (big and small) can do to make their jobs more attractive to technicians. We dive into recruiting in rural areas, work culture, the importance of transparency, the always be recruiting mentality, and much more!About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Lisa JosephDirector of Recruiting, [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
WrenchWay: Where Shops Go to Find Techs & Techs Go to Find Shops | Mark Wilson, WrenchWay
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re meeting with Mark Wilson to get the latest updates on our newest platform for technicians and shops, WrenchWay. Similar to a “Zillow for technicians,” techs use WrenchWay to find out what it’s really like to work at shops in their area, and shops can show why techs love working for them. Listen in to hear about how things are going with the new platform and what’s coming in the future.You can learn more about WrenchWay by visiting their website: https://wrenchway.comAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Mark WilsonCo-Founder & CEO, [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Positioning Your Dealership For Success in Attracting Techs | Jake Schaefer, Smart Motors Toyota
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Is traditional recruiting too slow for technicians? How can dealerships set themselves up to successfully attract technicians in this highly competitive market?This week, we’re chatting with Jake Schaefer, Service and Parts Director at Smart Motors Toyota in Madison, Wisconsin. We discuss how Smart Motors embraces transparency by using WrenchWay to address technicians’ questions earlier in the job search process, how their tool program helps attract young techs, and more!About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Jake SchaeferService and Parts Director, Smart Motors [email protected] | 608.577.6667Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Driving the Trucking Industry Forward | Amanda Schuier, Quality Transport Company
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!We’re excited to welcome Amanda Schuier to the show! Amanda is the Senior Vice President at Quality Transport Company in Freeport, IL, and she’s very involved with the Technology & Maintenance Council (TMC). Amanda’s passion for the trucking industry is contagious, and in this episode we dive into the technician shortage, technician staffing problems, and share a little bit about TMC.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Amanda SchuierSenior Vice President, Quality Transport [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
A Different Kind of Dealership Culture | Ed Roberts, Bozard Ford Lincoln
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re talking with Ed Roberts, Fixed Operations Director at Bozard Ford Lincoln. Ed is an amazing leader who has helped develop a culture that drives technician retention. Listen in, and learn how Ed focuses on culture from the interview to training and beyond to create an amazing team.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Ed RobertsFixed Operations Director, Bozard Ford [email protected] | 904.891.981Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Cultivating a Culture of Excellence in Your Shop | Joe McDonald, JASPER Engines & Transmissions
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we welcome Joe McDonald, VP of Sales for JASPER Engines & Transmissions. Joe’s approach to leadership is exceptional. He understands corporate culture and grows amazing people on his team while maintaining a focus on forward-thinking. Join us as Joe shares how you can separate your shop from your competition and create a better team.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Joe McDonaldVP of Sales, JASPER Engines & TransmissionsConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Importance of Creating an Exceptional Candidate Experience | David Munford, Toyota of Cleveland
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!With the shortage of technicians, it has become so important for shops and dealerships who are trying to attract and hire top talent to make sure they are creating an exceptional candidate experience throughout the entire hiring process. This week, we sit down with David Munford, Service Writer for Toyota of Cleveland, as he shares with us some of the experiences he has had as a candidate interviewing for technician positions.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:David MunfordService Writer, Toyota of ClevelandConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Best Practices in Dealership Operations | Ted Ings, Center for Performance Improvement
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we’re talking with Ted Ings, Executive Director for the Center for Performance Improvement and Creator of the Fixed Ops Roundtable. Ted is an innovator in the car dealership world, and we’re excited to have him on the show to talk about his experiences helping dealerships across the country run better fixed operations.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Ted IngsExecutive Director, Center for Performance ImprovementCreator, Fixed Ops RoundtableConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Focusing on Culture & Customers in Fixed Ops | Dave Foy, Prime Motor Group
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we’re speaking with Dave Foy. Dave is the Service & Parts Director for Prime Motor Group and the Founder of the Fixed Ops Mastermind group. Our discussion is on the importance of focusing on culture and customers in fixed ops. About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Dave FoyService & Parts Director, Prime Motor GroupFounder, Fixed Ops MastermindConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Introducing Two New Products for Shops & Technicians | Mark Wilson, Find A Wrench
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’ve invited back Mark Wilson, CEO of Find A Wrench, to talk about launching two new products during these uncertain times. While the Find A Wrench team was busy preparing to launch WrenchWay, a new platform for technicians to help them find great shops to work at, the world got turned upside down with coronavirus. As a result, the team decided to launch a side project called SupportRepairShops.com, to help shops generate some cash flow during this time. Listen in to learn more about how shops and technicians can benefit from these platforms.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Mark WilsonCo-Founder & CEO, WrenchWay [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Lessons Learned From Building a Business From the Ground Up | Tyler Robertson, Diesel Laptops
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we sit down with Tyler Robertson, Founder & CEO of Diesel Laptops. Tyler shares with us how Diesel Laptops got its start by his drive to find a solution to a problem he encountered. Tyler’s shares insights and lessons he learned along the way that all shop owners can benefit from.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Tyler RobertsonFounder & CEO, Diesel LaptopsConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Future of Shops After Coronavirus | Jacob Findlay, Fullbay
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Join us as we speak with Jacob Findlay, Founder & CEO of Fullbay. In this episode, we discuss some of the long-term effects that coronavirus and social distancing will have on shops. We also discuss some ways shops can be on top of these changes - giving them a competitive advantage both during and after coronavirus.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Jacob FindlayCEO & Founder, [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Changing Technicians’ Perception of Your Shop | Tim Winkeler, VIP Tires & Service
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week, we’re excited to welcome Tim Winkeler, President and CEO of VIP Tires & Service. The focus of this episode is around changing the perception of your shop amongst technicians to make it a more attractive place to work.Tim shares a number of excellent strategies they’ve used to change the perception of VIP Tires — from just a tire shop to providing top-notch mechanical services while continuing to be really great at the tire business.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our GuestTim WinkelerPresident & CEO, VIP Tires & Service207.740.0169 | [email protected]: https://www.linkedin.com/in/timwinkeler/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Taking Care of Your Technicians | Charlie Shephard, RutterKey Solutions
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!This week we’re talking with Charlie Shephard, Senior Business Analyst for RutterKey Solutions, about taking care of your employees, and in particular, your technicians. We discuss evaluating employees for positions, promoting from within, and having difficult conversations with your technicians.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Charlie ShephardSenior Business Analyst, RutterKey Solutionswww.clersolutions.comLinkedin: https://www.linkedin.com/in/charlieshephard/Instagram: clersolutionsConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Coronavirus - Adjusting to the New Normal | Josh Garvey, Dan's Auto Centre
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In our final episode around coronavirus, we're talking to Josh Garvey, Service Manager at Dan's Auto Centre in Mineral Point, Wisconsin. We discuss the impact COVID-19 has had on their shop, and how they're adjusting to the new normal.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Josh GarveyService Manager, Dan’s Auto [email protected] | 608-987-2277Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Stimulus Package — What It Means for Small Businesses | Mark Wilson, Find A Wrench
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re talking with Mark Wilson, CEO at Find A Wrench. Mark talks about the recently approved stimulus package — specifically the paycheck protection program — and what it means for small businesses.Plus, we’ll bring you behind the scenes of the platform Find A Wrench is getting ready to launch.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Mark WilsonCo-Founder & CEO, [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Back to the Basics with People, Process, Profits | Mike Roppo, Dealer Fixed Operations Consulting and Training
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Join us as we meet with Mike Roppo, President and Director of Dealer Fixed Operations Consulting and Training. Mike shares his insights on the effect coronavirus has had on our dealership network. He shares tips that are not only helpful in times of crisis, but are also best practice for dealer networks and shops to follow in general. We discuss the importance of getting back to the basics with People, Process, and Profits, and how shops and dealers need to provide value more than ever did before.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Coronavirus - Adapting and Evolving Your Business | Dan Paulson, InVision Development International
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today we welcome Dan Paulson, CEO of InVision Development International. We’re talking about not only how to survive the impact of coronavirus, but also how your business can thrive coming out of it. By adapting and evolving your business and looking for opportunities to make improvements, your shop can come out of this better than it was before.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Dan PaulsonCEO, InVision Development [email protected] | 608-467-0223Websites: www.heydanwhatsnext.comwww.invisionbusinessdevelopment.comSocial:Linkedin: linkedin.com/in/danpaulsonidiTwitter: IDI_CoachingConnect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Coronavirus - Navigating the Uncertainty | Ryan Wurtzel, Kings Equipment
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Today, we’re sitting down with Ryan Wurtzel, Owner of Kings Equipment in Michigan to discuss navigating the uncertainty of coronavirus as a business owner and leader. We talk about the importance of gaining the confidence of your employees, taking everything one day at a time, and finding opportunities for innovation within your business.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Coronavirus - Shutting Down the Shop | Stacia Aeschbach, Aeschbach Automotive
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In continuing our discussion around coronavirus, today we’re talking with Stacia Aeschbach of Aeschbach Automotive. Stacia tells us how they came to the difficult decision to temporarily shut down their shop, and how they’re staying positive and productive during this tough time.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Stacia AeschbachOwner/Office Manager, Aeschbach [email protected] with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Introduction to Beyond the Wrench | Jay Goninen, Find A Wrench
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!Welcome to Beyond the Wrench! In this short introduction, our host, Jay Goninen, President and Founder of Find A Wrench, shares a little bit about his background and what led him to start the Beyond the Wrench podcast. From growing up working in his dad’s shop in rural Wisconsin, to writing a business plan for Find A Wrench at his newborn son’s side in the NICU, Jay shares his passion for the industry and what he hopes you will get out of joining us each week on Beyond the Wrench.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Career Progression for Technicians | Adam Bryant
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this episode, we chat with Adam Bryant, who is a master level diagnostic technician at a Toyota dealership in the northeast with over 20 years of experience. We discuss ongoing training and career progression for technicians. Adam shares his ideas on what needs to be done for veteran technicians to help them thrive, as well as some thoughts on talking to young people and getting them into the industry.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Coronavirus - The Early Impact on the Aftermarket | Tanner Brandt, Tanner's Auto Clinic
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!With the coronavirus on everyone’s mind, we’re going to be putting out frequent, uncut episodes that cover how shops are being affected by COVID-19. Today, we’re talking with Tanner Brandt, Owner of Tanner’s Auto Clinic and Training Manager for Worldpac. Tanner shares what he’s seeing happen in the aftermarket during these early days of the pandemic, and what shops can do to help weather the storm.About Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok