Diagnosing the Aftermarket A to Z
Matt Fanslow
Updated 3 days agoMatt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.
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Episodes (251)
Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]
Dutch Silverstein - Straight Talk to Technicians - Part 2The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290] - Remarkable Results Radio Podcast
The gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers. Watch the Episode on YouTube Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Key Talking Points What REALLY contributes to production? Simpson Paradox Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance. VIDEO HERE Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.) Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business? You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. Do you have a scorecard for success for your technicians? Pay plans; incentive greatness Who are your ‘support people' to contribute and make the whole picture better Culture is contagious Training when hiring- Weaknesses- be honest with eachother Fine balance- profitability aspect, you can’t have a shop full of unicorns Removing obstacles Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
URABUS or SUBARU - Forward or Backward with Pedro de La Torre [E045]
URABUS or SUBARU - Forward or Backward with Pedro de La TorreNotes:Mobile DiagnosticsEEPROMSubaru Cam Learned ValuesPedro's Upcoming Webinar with a SolutionClasses and NetworkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Control What You Can Control with Haakan Light [E044]
Control What You Can Control with Haakan Light Recorded at the 2022 NAPA ExpoThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770] - Remarkable Results Radio Podcast
It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Key Talking Points As a business owner, can you put the shoe on the other foot when you are the customer? The efficiency of motion- moving with purpose Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips Be transparent and observant Coming soon: Godfather Episode! Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. More Time. More Profit. Transform your shop at getshopware.com/carm
Technican Pay, Tools and Taxes with Hunt Demarest [E043]
Technician Pay, Tools, and Taxes with Hunt DemarestTechnicians want to know how their personal taxes and tools purchased for work are managed on your tax return. Flat Rate vs. Salary + IncentivesTax consequencesListen To Business By the Numbers Podcast with Hunt Demarest HERE.Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Matt With Lester Kovacs from Dorman at NAPA Expo [E042]
With Lester Kovacs from Dorman at NAPA Expo 2022Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767] - Remarkable Results Radio Podcast
Watch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures. Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks. Category: NHRA Funny Car Sponsor/car: NAPA AUTO PARTS Crew chief: Dean ‘Guido’ Antonelli, John Medlen Career best points finish: 1st (2016, 2021) Career event titles: 68 (Funny Car: 67; Top Fuel: 1) Career final rounds: 131 (Funny Car: 129; Top Fuel: 2) Career No. 1 qualifying positions: 29 Career best elapsed time: 3.837 secs, (Reading, 2019) Career best speed: 339.28 mph (Reading, 2019) On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA Key Talking Points What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood. His dad was a dealer technician- he was his dad's mechanical assistant Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995) One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race. “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials “You can’t win the Kentucky Derby on a mule.” Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. Advice for son- get a basic business degree Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc) 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower 300 mph+ in a quarter mile 0 to 100mph in 7/10 of a second in 60 ft His wife is involved in the business- invoices, insurance, etc “Crash course to be an owner…but you can do it.” Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Why Aren't We Mimicking Other Skilled Trades for Apprentices [E041]
Why Aren't We Mimicking Other Skilled Trades for Apprentices?Talking Points:Attrition of apprenticesNo taking newbies under wingsOther skilled trades have a historical cultureThey succeed, WE succeed.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Keyed Up About the Keys to Key with Andrew Sexton [E040]
Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :Key CuttingImmobilizer diagnosticsEEPROMThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Technicians Communicating With Clients [E039]
Technicians Communicating With ClientsClients provide us with our livelihoodsOur imageKnow, Like, and TrustAppreciate and respect clientsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Economics with Dr. Joshua Rosenbloom [E038]
Economics with Dr. Joshua RosenbloomWhat kind of service are we What competitive market are we inWhat are the advantages of knowing Use of game theory to predict outcomesThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Observations from a Family Vacations [E037]
Observations from a Family Vacations Time...our most valuable possession/commodityKeep our eyes and ears open for lessonsCan you turn tables or put the shoe on the other foot?Being a consumer sometimes sucks, what are you doing about it?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Over Romanticizing the Diagnostic Process with Paul Danner [E036]
Over Romanticizing the Diagnostic Process with Paul DannerOver complicating testingDown and dirty testing often is more efficientRaising up the professionImportance of learning the basics and applying themThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Overcoming the Loss of a Child: Finding a Silver Lining [E035]
Overcoming the Loss of a Child: Finding a Silver LiningThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Flashlight Diagnostics with Tanner Brandt [E034]
Flashlight Diagnostics with Tanner BrandtOpen your damn eyes!Visual inspections far too often...err...overlooked... almost an oxymoronA/C system sight glass???Invest in flashlightsIs the idea of a visual inspection too narrowThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
The Value of Exit Interviews [THA 278] - Remarkable Results Radio Podcast
We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTubeMatt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to ZChris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points Think of it as information gathering. We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter. It's getting more and more common to ask clients for reviews. We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review. People leave people, not companies Winning sports team- winning is a salve for everything If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought. Your role in an exit interview, as the owner or manager, is to shut up and listen. Ask questions. The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines. Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment. There are not enough exit interviews done We value customer reviews why not employees on an exit interview The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc.... Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one. Connect with the PodcastAftermarket Radio NetworkSubscribe on YouTubeVisit us on the WebFollow on FacebookBecome an InsiderBuy me a coffeeImportant BooksCheck out today's partners:More Time. More Profit. Shop-Ware Shop Management getshopware.com
With Sean Medbury on Jiu-Jitsu [E033]
Sean Medbury on Jiu-JitsuIntroduction to Brazilian jiu-jitsuLessons on the mat to the bayLearning about comfortThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Are You Positive Deviant? [E032]
Are You Positive Deviant?Matt tackles the idea of learning from positive deviants - positive deviants are used in finding solutions to complex issues - don't forget to learn from other's successes - the power of attitude - longterm thinkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Do You Show Appreciation With Acknowledgement? With Brin Kline [E031]
Brin Kline joins me to talk about:Appreciation and acknowledgment.Expectations of perfectionTrying to stay aware of the needs of clients, employees, family, and the businessOperating in a competitive marketPerformance review (future show)The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Kung Fu Hustle with Justin Morgan [E030]
The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Jim Kemper on Catalytic Converters [E029]
Jim Kemper on Catalytic ConvertersThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028]
The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle FanslowPart 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
What You Can Learn From Professional Wrestling - Part 2 with Andrew Fischer [E027]
Preception is RealityBuild Up our young talentConsider teachingLink to What the Aftermarket Can Learn From Professional Wrestling Part 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Building and Managing Your Training Collection [E026]
Building and Managing Your Training CollectionWith guest Carm CapriottoInvest in yourself.Don't think you can't learn from the same class, different instructorThere is value in continuous and even redundant trainingBe sure to bring your training resume to a prospective job opportunityAsk the potential new shop of their commitment to training.Training Resume Ideas:For Technician to include in his/her resume:Tech NameClass TitleDate of ClassVenueSponsor of trainingTime investedThe Trainer(s)My rating of the trainingNote to selfShop working for at the timeCost of trainingWho paid for trainingTraining Resume for Shop Owners:Technician nameClass TitleDate of Training EventVenueSponsorLength of classTraiiner nameTech's Rating Level (1-5)Cost of trainingWho paid?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE