127 - Dealership Experience matters
Two Blokes Talking Electric Cars - The EV Podcast
127 - Dealership Experience matters Two Blokes Talking Electric Cars - The EV Podcast · Jul 5, 2026
127 - Dealership Experience matters

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127 - Dealership Experience matters
Company

NRMA Insurance

NRMA Insurance is a company that sells car insurance in Australia. They’re talking about insuring electric cars and offering quotes.

Term

dash cam

A dash cam is a small camera that records what’s happening on the road while you drive. If there’s an accident or argument, the footage can help show what really happened.

Mercedes-Benz Mercedesbenz Cla
Car

Mercedes-Benz Mercedesbenz Cla

The Mercedes-Benz CLA (C117) is a compact electric car with a coupe-like shape. In the podcast, they mention the CLA Electric 350, which is the electric version and a specific trim/model variant. It’s brought up because it’s one of the EVs they looked at.

Mercedes-Benz CLA Electric
Car

Mercedes-Benz CLA Electric

This is Mercedes-Benz’s compact electric car. It’s meant to be a smaller, more affordable-feeling EV with a sporty look, but it runs on electricity instead of gasoline.

Tesla Model
Car

Tesla Model

The Tesla Model Y is a fully electric SUV. It’s designed to be practical for daily use, and it’s popular enough that many people compare other EVs to it. The hosts mention it because they looked at it as part of their EV shortlist.

Ford Mustang
Car

Ford Mustang

The Ford Mustang is a famous car model name. In this podcast, it’s brought up because the hosts are comparing it to other electric cars they considered. It’s basically one of the options people look at when shopping for an EV.

Tesla Model S
Car

Tesla Model S

The Tesla Model S is an all-electric car in sedan form. It’s meant to be a more upscale option compared with smaller EVs, and it’s well known among electric-car shoppers. The hosts include it because they reviewed it alongside other EVs.

Polestar 2
Car

Polestar 2

The Polestar 2 is a fully electric car. It’s a compact sedan, and in the podcast it’s mentioned because the hosts compared it with other electric cars they were considering. It’s basically one of the options on their EV list.

Zeekr Zika 7X
Car

Zeekr Zika 7X

The Zeekr 7X is an electric SUV. The hosts mention it because they drove it and were impressed with it. It’s included as part of their hands-on look at different EVs.

Term

SIM card

It’s like the phone SIM that gives the car internet access. With that connection, your phone app can talk to the car and do things like turn on cooling before you get in.

Concept

start the cooling

This means turning on the car’s air conditioning before you get in. It helps you arrive in a comfortable cabin without waiting for the car to cool down after you start driving.

Term

head up display

A head-up display shows important info on the windshield, like speed or directions. That way you don’t have to take your eyes off the road to check the dashboard.

Concept

costs about $1.50 a night to charge

They’re talking about what it costs to charge the EV overnight. Your actual cost will vary based on your electricity price and how much you charge each night.

Term

ute

A “ute” is an Australian/NZ term for a pickup-style vehicle with an open cargo bed. The host uses it to describe a practical, everyday use case (like going to the dump) that they want to keep even if they’re considering EVs.

Concept

lease ends

A lease is a rental contract for a car. When the lease ends, you usually have to return the car or choose a new one, which is why they’re waiting to see what EVs are available then.

Term

granny charging

“Granny charging” means plugging your EV into a normal home wall socket to charge it. It’s usually slower than dedicated EV chargers, but it can work if you have time overnight.

Term

wall charger

A wall charger is the EV charging box you install at home on a wall. It plugs into your home’s power so your car can charge faster and more conveniently, often overnight.

Brand

Evnex

Evnex is a company that makes EV chargers. They’re using an Evnex wall charger rated at 7 kilowatts, which affects how fast their car can charge at home.

Term

8 cents a kilowatt

They’re quoting their electricity price—about 8 cents per unit of charging power. The idea is to charge when electricity is cheapest, so it costs less.

Concept

battery

They’re talking about possibly adding a home battery later. A home battery can store electricity so you can use it for charging when it’s most convenient or cheapest.

Concept

public charges

“Public charges” are EV charging stations you use outside your home. They’re useful for trips, but you can live without them if you mostly charge at home.

Term

gear lever

A gear lever is the stick or handle you move to choose gears like Park or Drive. The host is saying it’s embarrassing when you forget how that specific car’s controls work.

2010 Mazda 6
Car

2010 Mazda 6

The Mazda 6 is a regular family-sized car made by Mazda. The host mentions a 2010 Mazda 6 to explain that when you drive different cars, you have to relearn where controls are and how they feel.

Term

adaptive cruise control

Adaptive cruise control is like normal cruise control, but it also watches the car in front of you. If that car slows down, your car slows down too, and then speeds up again when the road clears.

Mazda 2
Car

Mazda 2

The Mazda 2 is a small car that’s usually used for everyday driving and shopping trips. In the podcast, it’s mentioned because a 2012 model was in the driveway and was being used. It’s included as a reference point for what the owners were used to.

Concept

took delivery

“Took delivery” means they’ve officially gotten the car from the dealership. It’s the point where the car is really yours and you can start using it.

MG4
Car

MG4

The MG4 is an MG electric car (a small hatchback). In this segment, they’re using it as a reference to say the other MG looks less sharp and more rounded.

MG3
Car

MG3

The MG3 is a small MG hatchback. Here they’re saying it was a petrol car and that it was priced well, so lots of people bought it and it left a good impression.

Brand

MG

MG is the car brand being discussed. The hosts are saying MG earned trust because the MG3 was good value and lots of people bought it, so she wanted to keep looking at MG models.

Term

heated seats

Heated seats are car seats with built-in warmth. When you turn them on, they heat up so you’re not sitting on a cold seat.

Term

solar at home

“Solar at home” means putting solar panels on your house to make electricity. If you drive an EV, that electricity can help charge it without buying as much power from the grid.

Concept

fill up an EV for free

They mean charging their EV doesn’t cost them much (or anything) because they’re making their own electricity at home. With solar and storage, you can use your own power instead of buying fuel or grid electricity.

MG4 EV
Car

MG4 EV

The MG4 EV is an electric car from MG. Here they’re talking about choosing the car online and how the available paint colors show up (or don’t) in the configurator.

Mg4 Ev
Car

Mg4 Ev

The MG4 is an electric hatchback. In the podcast, someone is looking at the online configurator, which is where you choose the version and options. It’s mentioned because it’s a car people consider when they want an EV that’s easier to buy.

Term

configurator

A configurator is the website tool where you pick options for a car, like color. They’re checking if the color shown on the homepage is really available to order.

Term

launch color

A launch color is a special paint color that might be offered only when the car first comes out. They’re asking if the color they see online was only available at launch.

Term

metallic

Metallic paint has small reflective particles in it. That’s why the color can look richer and can shift slightly depending on the light.

Term

EV

EV means electric vehicle. It’s a car that runs on electricity from a battery, not petrol.

Term

hybrid

A hybrid is a car that uses two power sources: an electric motor and a petrol engine. It can use electricity sometimes, but it also has petrol as a backup.

MG3
Car

MG3

MG3 is a small car (a hatchback) made by MG. They’re talking about using it for short, everyday trips, which is where an EV can work well if you can charge it at home or nearby.

Ford Ranger
Car

Ford Ranger

The Ford Ranger is a pickup truck. They’re saying they use it for work, while the smaller MG3 is for everyday local trips.

Term

43 kilowatt version

“43 kilowatt version” refers to the EV’s power rating (kilowatts), which is tied to how much electrical power the car can use for acceleration and charging behavior. In EV shopping, different “power” or “battery/charging” variants can change real-world range and how quickly you can replenish the battery.

Term

315 range

“315 range” means the car’s estimated distance you can drive on one full charge. It’s useful for planning when you’ll need to charge again.

Term

316k range

“316k range” is the estimated distance the EV can go on a full charge, measured in kilometers. The exact number can vary depending on how and where you drive.

Term

solar setup

A solar setup means solar panels on the house that make electricity. If you charge your EV during sunny hours, you can use some of that solar power.

Term

granny charger

A granny charger is the slow EV charger you plug into a regular home socket. It works, but it typically adds charge more slowly than a dedicated wall charger.

Company

Peter Stevens, MG in Ballarat

They’re naming the dealership in Ballarat (Peter Stevens for MG). The point is that the salesperson/dealership experience helped them feel comfortable with the EV.

Term

test drive

A test drive is your chance to drive the car before you commit. With an EV, it’s also a good time to ask questions about charging and whether the car fits your daily driving.

Term

type 2 to type 2

“Type 2 to type 2” refers to the common European charging cable setup where both ends use Type 2 connectors. It’s the typical way to connect an EV to many public AC charging stations and some home wall units, so having the right cable matters if your car doesn’t include it.

Term

trickle charger

A trickle charger charges your EV slowly. It’s for when you have time, like leaving the car plugged in overnight or for a few days.

Place

Taronga Zoo

Taronga Zoo is a place in Sydney. The speaker used it as an example of a public charging spot that didn’t include a cable.

Term

certified for Australia

“Certified for Australia” means the cable meets local safety rules. It’s a way to avoid buying a cable that might not be safe or compatible.

Term

charging apps

Charging apps are the apps you may need to use certain EV chargers. The hosts recommend setting them up before you arrive, because you might not be able to download them on the spot.

Term

EV charging stations

EV charging stations are places you plug your car into to recharge it. Before you leave, it helps to check what chargers are nearby so you’re not stuck.

Brand

PlugShare

PlugShare is an app that shows where EV charging stations are. It also helps you check which chargers are available so you don’t get surprised when you arrive.

Brand

ChargeFox

ChargeFox is a company that runs some EV charging stations. Some of their chargers may need their specific app to work.

Term

200 kilometer radius

A 200 kilometer radius is a practical planning range used to map out nearby charging options around your home. The hosts use it as a rule of thumb for identifying which charging networks (and therefore which apps) you’ll likely need for everyday trips.

Concept

retail

Retail just means the usual listed price. They’re saying she paid less than the normal dealership price.

Brand

MG brand

MG is a car maker that’s usually focused on value—cars that are priced to be affordable. Here, the hosts are basically saying MG makes cars that do what they promise.

Brand

IM brand

The hosts mention an “IM” brand as something MG has added. They’re talking about how it’s meant to fit a certain market niche and not promise more than the cars can actually deliver.

Concept

overpromising and underdelivering

“Overpromising and underdelivering” is a customer-experience concept: marketing or sales claims set expectations too high, but the real-world product experience falls short. The hosts argue the strategy here is the opposite—deliver what’s expected rather than exaggerate.

Polestar 2
Car

Polestar 2

The Polestar 2 is a fully electric car made by Polestar. They’re talking about it because they rented one and learned what charging in public is like—like whether the chargers actually work and are easy to use.

Dodge Ram pickup truck V8 Hemi
Car

Dodge Ram pickup truck V8 Hemi

They’re talking about a Dodge Ram pickup with a V8 Hemi engine, which is a classic gas-engine setup. It’s brought up mainly to compare a traditional truck to the electric car they’re discussing.

Term

dual motor

“Dual motor” means the car has two electric motors instead of one. That can help the car feel quicker and grip the road better.

Polestar 4 long range dual motor
Car

Polestar 4 long range dual motor

The Polestar 4 is an electric Polestar crossover. “Long range dual motor” means it has two electric motors and is set up to go farther on a charge than shorter-range versions.

Term

luxury car tax

“Luxury car tax” is an extra tax some countries charge on more expensive cars. They’re saying the Polestar 4 was priced low enough that it didn’t trigger that extra tax.

Concept

dealership experience

This means how the dealership treats you and handles the sale. The point here is that even if you like the car, a bad experience can make you walk away.

Concept

sleazy car salesman experience

They’re describing pushy, underhanded sales behavior. The speaker says it made them not want to give the dealer their money.

Brand

Kia

Kia is a well-known car brand. In this story, the speaker tried to buy from a Kia dealer and didn’t end up purchasing.

Concept

last three feet of the sale

It’s a sales saying about the final moments right before you buy. The idea is that what the salesperson does at the end—answering questions and guiding you through the last steps—can make or break the deal.

Concept

after sales service

After-sales service is what the company does to help you after you’ve bought the car. That can include fixing problems and keeping you updated while it’s being sorted.

Brand

pole star Australia

Polestar Australia is Polestar’s support team in Australia. They’re calling regularly to update the customer about a problem with the car.

Term

wheel balance issue

Wheel balancing is making sure your tire and wheel spin smoothly. If it’s not balanced, the car can vibrate, and the shop can fix it by re-balancing the wheel.

Term

trickle charging

Trickle charging means charging your EV slowly. It usually takes longer, but it can be convenient if you have plenty of time and don’t need the car fully charged right away.

Term

22 kilowatt charging

22 kilowatt charging is how fast the charger can charge the car. Higher kilowatts usually means faster charging, though the car may not always pull the full amount.

Term

9.7 kilowatts

9.7 kilowatts is the real charging speed you’re getting. Even if a charger is capable of more, your car might only pull part of that, so it charges slower than you’d expect.

Concept

one-star review

A one-star review is when someone rates a business very poorly. The point here is that dealerships shouldn’t just ignore those reviews—they should use them to improve how they handle customers.

Term

pre-delivery

Pre-delivery is what the dealership does to get a new car ready before you pick it up. For EVs, it can include making sure everything is set up correctly so the customer’s first experience goes smoothly.

Concept

long game

“Long game” means they’re not just trying to sell you one car. They’re trying to keep you as a customer for years by making the whole buying experience feel good.

Concept

booked out for eight weeks

“Booked out” means the dealership is already fully booked and can’t fit new appointments for a while. They’re suggesting that when a dealer is that busy, it can make them less attentive to customers.

Place

Gold Coast

The Gold Coast is a place in Australia. In this moment, they’re just talking about where to go next.

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