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Damaging Cars and Things That Avoidable. Plus, Business Advice and People Charging For It Episode #942
Damaging Cars and Things That Avoidable. Plus, Business Advice and People Charging For It Episode #942
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About this episode
Valentine's Day mishaps lead to a discussion on the pitfalls of choosing low-cost auto detailing services. The hosts share personal experiences with a bad tint job, highlighting the importance of quality over price. They explore the consequences of cutting corners, including poor installation and the need for rework. The conversation emphasizes that while cheaper options may seem appealing, they often result in more significant issues and costs down the line. Listeners gain insights into the value of investing in reputable services and the technical aspects of auto detailing.
Topics:
Alcantara
aniline leather
brakes
King Ranch
moisture
OE parts
PPF
problematic plastics
trim package
In this conversation, Marshall and Nick discuss various themes surrounding personal experiences, business decisions, and the detailing industry.
They reflect on the mistakes made during Valentine's Day, the implications of choosing cheaper services, and the importance of understanding quality in both products and techniques.
The discussion also touches on the evolution of detailing knowledge, the dangers of improper cleaning products, and the misconceptions surrounding business scaling.
They emphasize the need for a positive mindset in the face of negativity and the impact of social media on perceptions within the industry.
Chapters
00:00 Valentine's Day Mishaps
02:53 The Cost of Cheap Decisions
05:57 Learning from Mistakes in Tinting
09:02 Quality vs. Price in Automotive Services
12:02 Understanding Slip Solutions and Their Impact
15:01 The Risks of Cutting Corners in Detailing
17:58 The Evolution of Car Detailing Knowledge
33:03 Understanding Car Detailing Materials
36:01 The Importance of Material Knowledge in Detailing
39:13 Common Mistakes in Cleaning Alcantara
42:07 The Challenges of Cleaning Alcantara
43:53 Debating the Role of Detailers
50:02 The Misconception of Scaling a Business
57:57 The 'F*** It' Gene and Business Realities
Filter:
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Technical
Too Afraid to Ask
Car
Chevrolet Corvette
"...we're not talking about the curved glass of a C6 or C7 Corvette, which are tough to deal with..."
The C6 Corvette is a model of sports car made by Chevrolet, known for its sleek design and powerful performance. It was produced from 2005 to 2013.
The C6 Corvette is the sixth generation of the Chevrolet Corvette, produced from 2005 to 2013. It features a more refined design and improved performance compared to its predecessor, the C5.
Car
Porsche Cayens
"...we see huge issues with Porsches like Porsche Cayens, different things like that, where people don't cover the door panel..."
The Porsche Cayenne is a fancy SUV that offers a mix of luxury and sporty driving. It's designed for people who want a comfortable ride with good performance.
The Porsche Cayenne is a luxury midsize SUV known for its performance and upscale features. It combines the practicality of an SUV with the sporty handling typical of Porsche vehicles.
Term
moisture
"Sometimes that's as simple as it gets like what we see with Porsches a lot of times. Porsche doors don't love moisture. They act, I mean, especially modern ones, they act really poorly."
Moisture refers to water in the air, which can damage car parts made of plastic or leather. This is especially true for some cars, like Porsches, where moisture can cause problems with the doors.
Moisture can cause various issues in automotive interiors, particularly with materials like plastic and leather. In cars like Porsches, excessive moisture can lead to deterioration or malfunction of components.
Term
OE parts
"...you go, Well, why didn't you use OE Lexus parts? They're..."
OE parts are the same parts that were used when the car was first built. They are made by the car's manufacturer and fit perfectly, just like the original ones.
OE parts, or Original Equipment parts, are components made by the vehicle's manufacturer or a certified supplier. These parts are designed to meet the exact specifications of the original components used in the vehicle, ensuring compatibility and reliability.
Part
brakes
"...your brakes squeak all the time. What do you want me to do? You paid for the knockoff..."
Brakes help your car stop when you press the pedal. If you use cheap brake parts, they might not work well and can make noise.
Brakes are a crucial component of a vehicle's safety system, allowing the driver to slow down or stop the car. Using lower-quality or knockoff brake parts can lead to issues such as squeaking or reduced effectiveness.
Car
Ford F150
"...this one. And this guy goes and this is a, it looks like an F 150. It's a white truck. I'm just going to go F 150 could be a Chevy..."
The Ford F-150 is a large truck that many people use for work or to carry heavy things. It's very popular in the U.S. because it's strong and can do a lot of different jobs.
The Ford F-150 is a full-size pickup truck known for its versatility and capability. It has been one of the best-selling vehicles in the United States for decades, popular among both work and recreational users.
Car
Chevrolet Silverado
"well, you can't dilute it. There's a reason. F 150 is in particular. Chevy's Silverado's in particular, you're taking it into you. It is user beware at your own risk with APCs at this"
The Chevrolet Silverado is a big truck that people often use for work or to haul things. It's popular because it's strong and can carry a lot of weight, making it a favorite choice for many drivers. When people talk about it, they usually mention how well it performs and what features it has.
The Chevrolet Silverado is a full-size pickup truck known for its durability, strong towing capabilities, and a wide range of configurations. It is significant in the automotive market as one of the top-selling trucks in the United States, often compared to competitors like the Ford F-150. Discussions around the Silverado often focus on its performance, features, and how it meets the needs of both work and personal use.
Term
problematic plastics
"...those are problematic plastics point blank period into story. They have been that way for a decade."
Problematic plastics are types of plastic used in cars that can break down or cause problems over time, especially in some brands like Chevy and Ford.
Problematic plastics refer to materials used in vehicle manufacturing that may degrade or fail over time, leading to issues in durability and performance, particularly in certain brands like Chevrolet and Ford.
Car
Ford Excursion
"...d. Guess where we're going. You can say F 152 50 excursion. But then there's gonna be the model the the tri..."
The Ford Excursion is a very large SUV that can fit a lot of people and their stuff. It was made for people who need a strong vehicle for towing or carrying heavy loads. When people talk about it, they usually mention how big it is and how it can handle tough jobs.
The Ford Excursion is a large SUV that was produced from 2000 to 2005, designed to offer substantial passenger and cargo space along with robust towing capabilities. It is significant for its size and power, often appealing to families and those needing a vehicle for heavy-duty tasks. The Excursion is frequently discussed in the context of its performance, fuel economy, and the practicality of owning such a large vehicle.
Term
trim package
"...there's gonna be the model the the trim package or whatever you guys like..."
A trim package is like a version of a car that comes with different features and options. Some versions might have more luxury or technology than others.
A trim package refers to a specific version of a vehicle that includes certain features, options, and styling elements. Different trim levels can offer varying levels of luxury, technology, and performance.
Term
King Ranch
"...to get them to King Ranch. Aniline you would have known..."
King Ranch is a special version of the Ford F-150 that has nicer features and a unique style. It's named after a famous ranch in Texas.
King Ranch is a specific trim level for the Ford F-150 that features unique styling and luxury options inspired by the famous King Ranch in Texas. It typically includes premium materials and advanced technology.
Term
aniline leather
"that old school APC on that aniline leather. Boy, that's a tough day. Well, I open those doors."
Aniline leather is a high-quality leather that looks and feels nice because it shows the natural patterns of the animal's skin. However, it can get dirty or damaged more easily than other leathers.
Aniline leather is a type of leather that is dyed with soluble dyes, allowing the natural grain and texture of the hide to remain visible. It is known for its softness and luxurious feel but is less resistant to stains and wear compared to other types of leather.
Term
Alcantara
"...they first would have known that Alcantara was in this model. I think a car guy would have..."
Alcantara is a special fabric that feels soft and is often used in fancy car interiors. It's strong and looks nice, making it popular in high-end vehicles.
Alcantara is a synthetic suede-like material often used in luxury car interiors for its durability and aesthetic appeal. It's known for being soft to the touch and is often used in places like seats, headliners, and trim.
Term
PPF
"...I got a bunch of messages last week about a PPF video. And I mean a bunch like hundreds. And I go, yeah, it's pretty tough to tell people you know how to remove PPF when you're removing it like a sticker. And that's"
PPF is a special type of film that you can put on a car's paint to keep it safe from scratches and damage. It's like putting a protective cover on your phone screen.
PPF stands for Paint Protection Film, a clear or colored polyurethane film applied to the exterior of a vehicle to protect the paint from scratches, chips, and other damage. It is often used on high-end cars to maintain their appearance and resale value.
Valentine's Day Mishaps
The Cost of Cheap Decisions
Learning from Mistakes in Tinting
Quality vs. Price in Automotive Services
Understanding Slip Solutions and Their Impact
The Risks of Cutting Corners in Detailing
The Evolution of Car Detailing Knowledge
Understanding Car Detailing Materials
The Importance of Material Knowledge in Detailing
Common Mistakes in Cleaning Alcantara
The Challenges of Cleaning Alcantara
Debating the Role of Detailers
The Misconception of Scaling a Business
The 'F*** It' Gene and Business Realities
Select text to request an explanation
Welcome to the pints and polishing podcast, the most
influential and listen to podcast in auto detailing. Welcome to
the community.
Well, your boys made a couple of pretty bad decisions lately,
Nick. Sounds right. It's, it's probably time, you know, come to
confession. Father Walters is time, you know, you can tell me my
penance what I need to do afterwards. I've done some pretty
dumb things. Let's just start with Saturday. Hmm. Well, I
forgot what Saturday was. And for those of you that still
don't know, Saturday was Valentine's Day. Oh, yeah, I
forgot about that. Yep. Yeah. Oh, you were one too. Well, I
didn't forget it. I just forgot Saturday was Valentine's right
now. Well, Saturday morning, you know, I'm putting on something
to watch as I start breakfast and I get to hear this happy
Valentine's Day. I go, Oh, shit. Yeah. That sounds right. I must
that up. You know, I got my Reese's pieces and my gift card to
Waterburger. What else could a man want? I mean, that's perfect.
Hey, big spenders over there for the Valentine. And so what do you
have to do? You just have to go. Well, my bad. What do you want?
Hmm. Another mistake. Yeah. So she wanted cheesecake factory.
Damn it. Hey, that's easy. Yeah. Is it? Well, our cheesecake
factories in the mall like parking area, you know, like not in
the mall mall, but the outskirt. So your boy thought he could go
around some places and let me see this line. No, about 20
minutes into this line that we were sitting there, she goes,
did you make a good decision? I made made a decision. My
decision was to go to cheesecake factory at Valentine's Day,
right? You can see where I made another poor choice on Valentine's
Day. When you're waiting for an hour to get there, right? Well,
is that the worst of my decisions? I don't know. Maybe the
worst of my decision is while I'm looking out through the glass,
I see the areas of well, I I made a pretty bad mistake. I went
with the low cost tent guy. I did it. It was me. I can go ahead
and be the guy admits it. I went against Nick's father, Nick's
you guys look and we got a lot of people listening to us. You're
the same way. I know because some of you DM me. It's not a
guess. There's a lot of people that had an adverse reaction,
even as people that know better to just spend the goddamn money
you know you have to spend. I just don't understand it. I want
to understand it. I want to be a guy that goes I understand that
prior to all of this I said, you know the two best shops in the
area. Why aren't you going there? And it was some let's just be
clear, bullshit excuse that should have never been said. I
mean, but again, I watch people in this car world that know
better. I watch people that don't know better to think that
somehow the world works differently than you get what
you pay for.
Why do you think also you go, hey, listen, I made this decision.
Let me see if I can make a better decision, right? Like,
well, I should have gone and gotten the gift card or done all
the other stuff beforehand. I didn't. So then I made this
decision, right? Should I have got some things take care of with
tent? Once you get the vehicle or you know, do you take a tent
from the dealership? Some people will question, should I get
tent put on afterwards at some other place? Right? People are
going to ask and re ask questions that they make when they
they make a decision like this. I went with the decision I made
because of the reason I had, which I told you is like, what's
not trying to build a little team of people that I can go and
depend on and how exactly this didn't go well, it didn't. But
I made my decision, right? It was like, it was like, damn it, man,
like, huh. So what were the negatives? Let's let's share to
everybody. So there's people out there listening that aren't
deep in the tent world. Again, everybody who listens to us
should know that you get what you pay for. That's just how the
world works. Marty's trying to build some group of people that
can't do what they say they're gonna do. Shocking. So walk me
through the negatives here so people can learn from something
you already knew prior to doing it but did it anyway.
You open the door and you know, there's usually this gap
between the tent and the edge of the glass. And you have
frameless doors, right? Mm hmm. I do. Should be shaved edges.
But yeah, those those edges weren't exactly all the same. And
there was quite a bit of light. You know, some knife marks.
Let's just call it what it is. Yep. plenty of dots in certain
areas. For those who don't know it's contamination. Yep. What is
this thing that Oh, well, I guess that's old glue that we
didn't get off. Sounds right. This is checking all the boxes.
Yeah. Pretty much almost every window had to get redone. And
they were grateful. You know, the guy was very grateful to do it
which I you know, grateful that he was grateful to redo him. I
don't know if everybody would be I don't know. I don't know if
they would look at me and go you're being too picky. Right
because there's times where we've gotten things done and you go
with the cheapest and they go listen, you got what you paid
for, man. Like, what else do you want me to do here? So he
wasn't that way. He was grateful enough to redo it. But the
learning curve really happened for him and I when it came to
that bad glass as it does because it took him multiple
times and you start going after multiple times as gracious as
somebody is to keep doing it over. Well, there's always a
reason that it didn't happen, right? I can and we can all
understand this moment. Well, okay, well, this okay, cool. Well,
can you fix it? Sure. Let me do the last one was let me take
apart everything back there. Yeah, and I can promise you I'll
get it put back together. Well, you can't put tint on you. You're
not having people remove like whole back seats and deck lids
and come on.
Alright, so he brought in somebody else to help with his
education. They said, Hey, you got to double shrink it instead
of single shrink it. I seem to be the miracle cure in the back
glass is fine now. But what is a double shrink? Well, I mean,
some people what they'll do is they'll shrink it, they'll lift
it up again. I'm guessing what you saw is they shrunk it, they
then lifted it up again, laid it back down and made sure there
were no fingers. But the truth is if you just know how to shrink
something, you don't especially your glass. I mean, we're just
talking about a BMW here. We're not talking about the curved
glass of a C six or C seven Corvette, which are tough to
deal with. It's a pretty straightforward glass. I'm not
saying some people don't don't shrink it multiple times, but
pretty straightforward. You know, and again, if you're at the
beginning of your learning curve, it's understandable. I
mean, everybody's gonna struggle with stuff. But this all
stems from something we've taught on this podcast a million
times that cheap has the most expensive price. It's just
period point blank in the story. It doesn't matter if you're
talking about chemicals. It doesn't matter if you're talking
about a service. We all have cut a corner. And that corner
really costs us. I mean, that's that's the story here is that
you got to witness that cutting that corner was problematic
with your time with your babysitting of it with your
constant looking at it. You know, you got to ask yourself how
much all of this really saved you. And in the end, it didn't
save you anything. And probably still not to the level of
quality had if you just got to the quality shop.
Yeah, it's a risk. Right? I mean, of course, you could go as a
risk to go to the highest quality person around. And yeah, it
is. But the risk is not near as much on, you know, what's going
to go wrong or this and that, because you generally would go
they're always going to take care of you know, somebody of
quality is going to take care of so quality person this guy took
care of it. But but cheap price kind of showed me that, hey, I'm
probably gonna have a lot to deal with afterwards a higher
price on things. Generally, generally speaking, right?
Generally should mean that it comes out better.
Oh, yeah. I mean, not only that, you got to wonder what kind of
tend to used, right? And if you go to a higher quality shop
that's attached to higher quality brands, you know, tint in
your area. I mean, that's not going to go bad for as long as
you own the car. This may be something that has to be retented
two summers from now. Like you don't, you know, that's pretty
common. I mean, we get a little bit of worse out here, we see
bad jobs go bad quicker, because we have 300 plus days of sun.
In the summer, we have really, really crazy hot sun. You know,
you put good tint on a BMW and Tulsa that that can almost be,
you know, 1020 years before you see any kind of problem. This
might be two years.
Yeah, I guess, you know, we'll find out, you know, I think
we're going to find out. I mean, you know, I don't have to
guess. I've been around a little while. I know exactly where
this is going to end up.
But the probably the biggest scratch of the head moment for
anybody listening and and for you is wise is what I allowed, I
guess, happened on the doors.
Oh, yeah, right. Let me guess. You saw some streaking.
Well, there's some fingers that developed on the door suddenly.
I don't understand why I didn't. There we go. I didn't. I'm
this guy now. I'm the guy going, wait a second. My door didn't
look like that when it went in fingers. What do you mean?
Running fingers of going down the door. Yeah, yeah, you're
right. Fingers and 10 are different. Yeah, yeah. Yeah, no,
this is like, it's got to be I immediately go this got to be
their slipstream or whatever you guys call it. Slip solution.
Yeah, solution, right? Like, they use something on here. And so
I asked the guy, I go, Hey, man, so, so what are you guys using?
It's got to be your slip. Like, what are you guys using for
that? Now, here we go. Let's just go into this moment. Because
if somebody is you and I'm asking, sure, I haven't run a
temp business. So what different things do people use for
slip? Where would they fall into if so and so uses x, then
they're going to be probably like these people, right? Like,
you know, what are the different slips and what quality or
what level of detail you have, you have things like people use
dawn, they use something called set seventh gen, which is a
little bit less harsh with the additives, they use Johnson and
Johnson baby shampoo, they use gel. They use a variety of
things. But the number one way to avoid run lines is not the
slip solution that you use. It's to use door guards, where you
put down pieces of plastic or, you know, some people use like,
you know, what you would call a towel method,
microfiber, you know, it's bigger, big enough, it goes over
the whole door. But there's a million options to to cut and
look, we see huge issues with Porsches like Porsche Cayens,
different things like that, where people don't cover the door
panel, it swells up the leather, and they have a completely
damaged door panel happens all the time. It, you know, it takes
skill to do things. And it doesn't matter how much anybody
wants to think I can go and do that. There is a right in a wrong
way for an installer to protect the customer they're doing
business with. Right? So if you were going to tend to front
windshield, with all of today's electronics, you would put a
rope down in the and jam it in the front of the windshield,
because you don't want the water running down behind the dash and
hitting something, you know, an ECU or anything like that that
could burn up from liquid, right? It's not supposed to get wet
behind there. So you use a tent rope, then you would put a big
blanket or towel across the dash because you don't want to slip
solution to be on the dash and the negative things that can
happen there. And so there's really basic simple things that
all going by the way, I'll take time. What is time cost money?
That that much all of us should understand. And it doesn't
matter how quick these steps are, all of these steps add to the
time to tend to vehicle. And so the reason the higher quality
shop besides the cost of the tent and using a higher quality
tent, the reason that you're paying a higher quality shop is
you assume they're doing all of these things to protect you,
right? So now, part of the reason you saw the fingers is
you're a heavy user of impress. And now you've had a reaction
between that sort of nourished, dressed look and don dish soap
running down your door. And you've sort of created a chemical
reaction right there on your door. simplest way to look at it.
Okay, that doesn't mean that's what everything is. Sometimes
it's just, you know, the plastic or the leather on the door
doesn't like getting all that moisture on it. Sometimes that's
as simple as it gets like what we see with Porsches a lot of
times. Porsche doors don't love moisture. They act, I mean,
especially modern ones, they they act really poorly.
And you're right, Don was what was used to ask them like, what
you use it? Yeah, Don disturb, it's like, okay, you're gonna
want to need to figure this out guys, because not every
customer is going to be as nice as I am. Sure. And should I
have pressed the button? I don't think so. I made the choice to
go there. Right? But they messed it up. Who's fault is it?
Well, I just don't know. It's my fault. I'm going to take the
responsibility because I chose them. Well, it could be their
fault. Maybe. And actually,
like you said, if you deal with it, like it, let's just say you
went to a cheap 10 shop that had been open for 20 years. They
were cheap. But but everybody knew it. A really, really smart
cheap owner would look at you and go, What'd you expect? We're
40% 30% 25% 50% less than everyone else. You know, we
don't have we didn't charge you to cover all these things up.
We didn't charge you for it. And I mean, people that stay at
the low end of the market and actually make it work. That's
how they answer people. Now, most people at the cheap part of
the market don't stay in business long enough to actually
ever get that confidence. But if you ever find a business,
that's largely, you know, mechanic shop, whatever. And
then you go, Well, why didn't you use OE Lexus parts? They're
like, Yeah, you didn't pay for that, dog. You paid for me to
call this parts supplier and get the knockoff one. And now
your brakes squeak all the time. What do you want me to do? You
paid for the knockoff. Like, that's what I try to get across
to so many people on this podcast. If you're really cheap,
you're going to have to be really stern with people that I've
made the choice to be cheap. That's what you've paid for. You
haven't paid for your floors to look immaculate or your windows
to be cleaned to perfection. You paid the cheap price. So
they're going to be some streaks. And there's going to be some
stuff left on the carpet. But it overall your cars 50 60%
better. That's what you paid for. But nobody ever does that in
the cheap part of the market, which is why they can't stay in
business.
I you know, I didn't ever want them to take care of the same.
Same as if you get something in your food at a restaurant or
hey, it's not exactly what you order. Do not send that back.
Yeah, they're gonna spend your food.
Same as me on that. I was like, Yeah, no worries, man, I ain't
gonna send this back. Just just for the next guy. Okay. You're
not about to see my car again. Yeah, I learned my lesson.
Well, like, look, for a guy that knew better going in. So this
is like double my rules too. Yeah, yeah, sure.
Taking a risk because right now, my after my aftercare that I've
done after picking up the vehicle. I've got a pretty low
budget that I've spent on getting some stuff done here. So
let's see where you're at in a year. We'll see where you're
at in a year. You can feel you can feel pretty good. Whatever
you want to tell yourself. Let's see where you're at after a
summer.
I could definitely tell you that 3m windshield film from 20
something years ago, whenever this was put on as far superior
Yes, then whatever we have now, I'll tell you that much.
That's a lot thicker. Oh, yeah, a lot thicker. And I didn't
have to squint or anything. I know sunglasses. Now I'm like,
wait, sunglasses are on. I'm still squinting.
Let's be fair. You didn't buy the equivalent to the modern day
3m. I don't have to do a lot of squinting in my car just so
we're clear.
So the the run lies down the side, right? I mean, we only
have seen that I've only have seen that the only reason you and
I kind of knew I think a lot of people maybe regular customers
that just going to a shop, maybe don't know what, you know,
they open their door and they maybe not even see it or they
might wipe them or just think like I I knew what they were. You
would have known what they were. I'd say most detailers would
know what those run lines were. If they've used something like
APC and they've used APC to clean the door. The the bad
decisions that people are making right now with APC seem to
be even more and more growing. That's why we've got two
illustrations that we're going to bring up, both from other
detailing groups. But as we like to do is, you know, pull post
of people of what they make and not to go at them or not do
anything. It's more of like, let's talk about this, right?
Let's, let's talk about this one. And this guy goes and this is
a, it looks like an F 150. It's a white truck. I'm just going to
go F 150 could be a Chevy. I don't know. But he goes no way.
My one to 10 green all APC did this, right? This is work
truck. So could have been covered up from all the dirt.
Okay, I want to break down his words, Nick. No way. Let's start
there. Let's start with the idea of going. There's just no way.
Right? Like, there's the number one if something ever
happens or something's going on, you and I question like, like,
oh, why don't people that that's got to be really where it
happens? Why people ever think that there's couldn't ever is
because they just initially think there's no way.
I think people also don't really know dilution ratios. So
there's no way that if we're saying the words no way, I would
guess you're probably not 10 to one, you think you are, but
you're given at the old glug glug and moving on with your day
and kind of eyeballing it like most of us do, which is why we've
talked exclusively about sort of a modern issue of dilutable
products. It's problematic. I get it. Maybe it wasn't as
problematic 20 years ago, but I can I was there, you were there.
I saw a lot of burnt interiors. It's not news. We just happened
to have better options now like revive and people want to say
well, you can't dilute it. There's a reason. F 150 is in
particular. Chevy's Silverado's in particular, you're taking it
into you. It is user beware at your own risk with APCs at this
point. Those plastics have become problematic over the last
decade. By the way, not in the last year, they become problematic
over the last decade. And if you're not paying attention to
that, and you do a lot of that level of car. I don't really
know what the hell you've been looking at online, because it's
all the time. You and I don't even look that hard. And it's
like, there's another door, there's another this, there's
another door panel, there's another dash, there's another
we're not even looking for it. We're not even active in these
groups. And I go, if I'm seeing this, and we're out here as
people that are supposedly people that care about our own
truck, or are working on people's vehicles, those two
vehicles, anything Chevy, anything Ford with those door
panels are problematic, no matter how much you think you've
diluted down APC. It's just a factual statement. Because no
matter how low you think you've taken the pH level, there are
still ingredients that aren't reacting well with those door
panels. And that's why people say no way is because they think
I've diluted it down so far, I've taken the danger out. Well,
if the ingredients don't agree with that surface, it's still
out of the alkaline question and into whatever general APCs you
people are using, they are becoming increasingly
problematic with certain, I would just say, the vast majority
of plastic door panels, they're becoming problematic.
So you mentioned the dilution and the glug glug, right? You know,
he says, no way, my one to 10 APC. So ironic, which is more
ironic that he calls it his APC, or that he's in a group, ask him
random strangers about his APC. He didn't make it. You know, to
your point, I guarantee you, right? He probably doesn't even
know what the exact amount of ounces of one to 10 and a 32
ounce bottle is, right? Well, one to 10 is not much. We mess up
one to one. You think we're going to get one to 10, right?
Exactly. So you get that off by 2%. What does that do? Yeah,
you're talking about you're talking about burn time.
So here's the other part ironic on that, or he goes, Well, you
know, this is a work truck. So could it just been covered up
from all the dirt?
It's like, by the way, was it just mother and mother?
Look, look, how much is on there? Like that, like half of the
door? You know how much I've cleaned oil field trucks, I've
cleaned farm trucks, a lot of our listeners have, you know how
much dirt has to be on a door to not see that. These aren't
run lines either. These are like somebody scrubbed it in and
these are this is like a Dalmatian that looks like
yep, it's it's a burnt damaged door panel. And I try to tell
people this. I just think it falls on deaf ears. You think
diluting something down automatically makes it non
risky. But if you start to work with ingredients enough, you
realize you can dilute it down all you want. If that ingredient
doesn't mesh well with what it's being put on, it becomes
problematic. So while people think they're just going to take
their APC and they're going to make it 25 to one. And it's
going to fix the problem if the ingredient is looked at or
reacts poorly with what it's being put on, it's still going
to react poorly. Maybe it won't show the damage as bright as
that one is. But it's still going to show damage. You're
still going to see parts where it didn't react well. And I
can't say this enough. If you guys are working on Chevy's and
Ford's, and nobody's told you this in the last decade, those
are problematic plastics point blank period into story. They
have been that way for a decade. It's not five minutes of this
going on. It has been problematic. And the thing you
don't think about is how the plastic is being made. That
makes it where it doesn't react to certain things well. If you
use revive, you're using a gentle surfactant cleaner with
tons, tons of power surfactants that are high quality, don't
react to things negatively, even at full strength, where the
ingredients in an APC highly diluted can damage plastics on
the outside of a car, which is makes it even funnier when
people tell you to use APCs on plastics. Like, no, the modern
plastic is not something APC is always friendly with. I don't
care how much you dilute it.
You know, it's not just the plastics, is it though? You
know, here it's the plastic and the the idea that we have of,
well, I can just do it. You know, thanks, Mike, appreciate
to just do it slogan. But I want to think back about something
right of let's just go go back in the day and let's go back in
the back of the day. Let's go back to Biff and you know, cars
back then. Let's go to the 80s, the 90s, go to 2000s. Let's go
to 2026. Which error? Let's just think of, you know, which
timeframe was there more risk when cleaning a car? Right? It
could be Hey, we knew less more. Hey, we had less to work with
we only had these amount of things, but you also only had
certain substrates now. It's something we talked about, right?
Like, you can open up a car and how many different things are in
this car, the risk now of all the stuff. And so how do you
alleviate that risk? The answer I think is is what I'm not good
at. Because I was going to say, and I'll let you answer the
question, let everybody think about the question I asked, we
think about what error? And I'll go, I think I was never good at
being the car guy who knew all the different answers to, well,
this has this, this has that, well, that make has this in it
that make listen, you got a bigger risk now. If you don't
study cars,
like, or if you're just trying, you know, again, from the lesson
at the beginning of the show. There's so many people trying to
cut their way to profit. They're trying to cut a corner. They're
trying to save three cents. And this guy's now on the hook, if
this is a kind of customer that puts them on the hook to
replace a door panel. So all those corners you cut, number one,
this guy's never going to come back to you more than likely.
And number two, you're on the hook to buy a brand new door
panel, there is no fix, no matter what anybody thinks, once
plastic is burnt, it's burnt. Right? Like, especially on the
interior of a car, it's not like, you know, maybe you could try
to die it. But I imagine if you're using a PC damaging,
you're not a real die expert. That'd be my guess. So it's not
to get on people. It's to say, it costs you pennies to use a
product like revive on the interior of a car pennies. What
are you saving? Why is that a corner that we're cutting? We're
cutting it because somebody told us on the internet, we need to
cut our chemical cost. While never telling us I'm all first of
all, you're detailing one car a day, most people to maximum. Okay,
that's the average detailer, not big huge shops who we sell this
stuff to the largest shops are trying to reduce risk. The fly
by night guys in these groups are trying to cut chemical cost
when the big guys like, yeah, I just don't want my guys burning
up door panels. So it's a mindset shift. Stop trying to cut
these corners that don't end in you really making any more
money. You've just told yourself that. And you're taking all of
this risk for no benefit. Like, it's not like as if you use a
diluted APC and the result is better, miles better than no
revives result is infinitely better than an APC. So you're
not even cutting the corner to get a better result, you're just
cutting the corner to be cheap. And by the way, you're not
being cheap by saving, you know, hundreds and thousands of
dollars, you're cutting the corner to save 53 cents. Why are
all the corners and like you said, you're gonna see so much on
a new interior, you're going, dude, this could damage 35% of
the materials in here. What is the risk here? Why are we taking
the risk?
Are there less car guys quote unquote, or guys that are no
question. No, I mean, the lack of knowledge of cars. The only
reason people ever detailed when I was grown up is because they
wanted to be around cars.
So I was gonna say I was I was always the unicorn and not in a
good way. Right? I was the outcast because I wasn't the car
guy. Yeah, every single other person that clean cars, detailed
cars, whatever you want to call it in Tulsa, Oklahoma. Yeah,
they just want to be around cars. They knew about cars, they
they had the magazines, they would take a shit and read the
magazine. Like that was what they did. I mean, I mean, today,
it's it's way reversed. I mean, there's most these guys, if
they do know about cars, they know about a specific car that
they own that they love, they don't really know about it.
Matter of fact, they bash everything else. You know,
everything else is trash. This thing I like this. Yeah, I mean,
it's just way less now. It's a way for people to earn a living.
It's being looked at through that lens. Back in the day,
nobody was earning great money. So it's just like, I'm doing this
to be around cars. Right? Like now people can can make real
money at this or what's real money to them, whatever that
means for them. And so yeah, it's just more or less looked at
like, you know, becoming a plumber, you know, very few
plumbers, I think are fired up about being a plumber, but
there are some, but the vast majority are just being a
plumber because it offers a way to make a good living. I think
that is more, it's been popularized more by the internet
now, as hey, you can get started with very little, you can go
out and start detailing cars. The only reason I ever detailed
cars was to hang around with cars. That's the only reason I
ever, well, my buddy was like, Hey, this guy's hiring, you
know, he wholesales cars. I was like, so he's got a lot of
cars and I went down there.
So if I will give you a vehicle make a model, you would
know something about that interior and know what to do
versus a lot of people today, which will get to a post that
we're about to get to, which is proving the point. They don't
understand. I wish I didn't either. Which is my point, I
got into it not as a car person. I got into it because I go,
yeah, I like to clean my radio. Okay, I can make a little money
during that. Right. And by the way, my story, I don't want to
repeat it. But but I get into it a little bit. And then
suddenly, somebody goes, Hey, you're gonna clean my my truck.
I've got this Ford.
Guess where we're going. You can say F 152 50 excursion. But
then there's gonna be the model the the trim package or
whatever you guys like. Keep going to get them to King Ranch.
Aniline you would have known. Mildren would have known Dale
some of you car people would have known. Right? What that meant?
I would have gone which I did. I go cool. No problem. Hey, use
that old school APC on that aniline leather. Boy, that's a
tough day. Well, I open those doors. I had to give the guy a
call. I don't know what to do here. What are these? But that's
the rarity. You made the call. Sure, I get it. And that's
different. But I'm just I just want people to understand
something for a moment here. Okay, and you're right that you
pointed out a point but but I didn't know you knew car people
back then that got into detailing. They knew the cars. So
when somebody opens up a door and you see this post and he goes,
I clean this Alcantara with blank blank. And after a few days,
it looks like this. How do I fix it? And you look at this. And
you go, Well, okay, so he opened up the door. And he looked at
these seeds. He you would have thought he could definitely see
that there was a difference in the material. Yep. But but a car
guy, a car guy would have known. Don't spray don't don't drench
it in a PC. Well, they would have first I think they first
would have known that Alcantara was in this model. I think a car
guy would have let's say it differently. At least when they
opened the door, they'd have been able to say, there's Alcantara
right here. I need to treat this differently. I don't know if
they needed to know everything. There's there's a difference
between knowing things and opening the door and knowing
what you're looking at and knowing. Absolutely. That was
me. But the car guy. Yeah, the number one car is my point.
Like, is so back then you would have opened up you would have
already you would have gotten a call. King Ranch Cool has this
interior letter has this. Oh, I got this called Mazda. Okay, I've
got this. I've got you would have had an idea. You had had an
idea. But for whatever reason, people that are into the quote
unquote business of detailing cars. Today, we get and for
whatever we talk about manufacturers in it, whatever
we're piling all this in to go, hey, the average detailer
doesn't understand that if they get a call for, you know,
whatever make and model this is to know that it would have had
Alcantara already in it.
Yeah. And also, like for a lot of consumers trying to work on
their own stuff. They don't know, right? We're in a we're in a
time, you know, and for those that never watch on YouTube,
Marty actually showed the pictures for for YouTube. You
know, one of the things you have to realize is this guy made a
fatal flaw. And by the way, can be made on any surface, which
is he drenched the Alcantara in APC. He then doesn't extract all
of the APC out of the Alcantara, which is almost impossible, by
the way. And what happens all of these white rings start to show
up on the Alcantara. And I mean, really show up to the point of
like, it's not going to be hidden even from the most novice
owner. They're going to go my Alcantara is supposed to be
black or gray. And there's all of this, what looks like sweat
stains, right? Just think of a sweat and it's all over the
Alcantara. And the minute you have to ask a group for help on
this type of subject means you didn't understand any of it.
Now, that could be just carpet. That you don't understand is
that when you spray an APC down, or you spray something like
that, it's got to come out. You got to get it out. You can't
leave it in the surface. There's an, you know, everybody
think of the crunchy carpets that we've all dealt with, you're
gonna have to get it out. So everything that goes in, if it's
improperly formulated, which is why a product like enzyme is so
great to use, and just spray it down very, very evenly, you
don't have to worry about all of this heavy extraction if you
use it properly. That's why we still see all of these carpet
systems that are very, very reliant on heavy extraction
being way outdated. This is an outdated way of looking at this
car. I'm going to spray a cleaner. I'm gonna probably not
even extract it halfway to where it needed to be, but also not
understanding the cleaner that you have. If it doesn't come out,
it's going to come out on its own. It's going to come out. It's
going to get it to the top of that surface. It's just going to
be a day or two later. And in the summer, it could be hours
later, where you have a major I mean, the only luck of this was
it wasn't in the summertime. Right? Like, I mean, that was the
luck.
Yeah, the only reason why I'm thinking like not car guy and
not understanding the different materials is because right,
that you've got process of cleaning that the wheel is a big
thing and you go, you could see that leather and a lot of times
I'm okay with somebody scrubbing, but you can't scrub Alcantara.
And so we he just I'm just I'm just trying I guess I'm trying
to give him an excuse of going, maybe he just didn't
understand the process. You can you can scrub Alcantara. What
you can't do is over saturate it, then scrub it, have all that
stuff beat down into Alcantara and like all three combined,
you have all of that. Yeah, you can still take a brush to Al
Cantara. Now you need to be careful. You don't want to be
reckless. But it's when you deal with Alcantara. The number one
thing is do not over saturate it. Like that is the note and
that's exactly what all of those stains are because that thing
was sopping wet. You don't get all of that staining because it
was just lightly used. It was I'm going to show you how clean I
can get this. Let me drench it, probably scrub it, then not
extract it all out of there. And then as it dries, that's going
to do its own extraction, basically is the way you can
look at it. It's just going to wick to the top of the surface
and then it's just going to look white because of the
alkalinity. And this is not to pick on people, right? Like I
want people to understand. If you use revive and made the
mistake he made, you don't have the reaction that came out of
the surface of that. Now you may have seen something, you
wouldn't have seen that. That is pure alkalinity coming out of
the surface. And you shouldn't over drench it with anything.
It's not needed. It's not that type of surface. But when you do
it with the wrong product, you get this result. Now, for anybody
who's watching on YouTube and saw how bad it was, this is
extraction after extraction after rinse after extraction after
rinse. And it's just going to get more and more frothy. And
there's a likelihood you might visit this person 123 times to
get all this stuff out of there. Because it's been left in
there for for days and already started to wick like, I hope you
get it on the first try. But if it's bad enough, that could be
a couple visits.
So you keep saying extract so we can I just want to like since I
haven't I haven't worked with Alcantara. I've been open about
that. I didn't know you could go and extract down Alcantara. I
didn't know that man. Understand Alcantara is it's like a
polyurethane. So I'm saying the way to fix this problem, he
doesn't have a choice. You don't really want to soak it with
water. At this point in time, that's his only choice. Right?
Like I'm not saying that's what you want to do. I'm saying in
this instance, with that much cleaner left behind, Marty, you
know how it goes on carpets. You've seen a drenched carpet
with a PC. There's only one way to fix it is to get it out of
there. How do you get it out of there? Rinse it with usually as
hot of water as you can get out of a machine and extract the
hell out of it. Yeah, this this Alcantara has a chance of
never being the same. It does have that chance.
Yeah, and that's what I was gonna say, right? Like because
you just think of polyester. Yeah, it's you can you scrub on
it enough. I don't know if anybody's had some old polyester
suits for back in the day. Yeah, you're real old. Nick sent me
some of his set you some green ones that I like look like a
pool table.
But yeah, I mean, polyester is just a it's an interesting
material, right? I mean, it was seem to be something that was
indestructible. And there is stuff that still around that's
polyester for 50 plus years. Alcantara is not the one one.
Even some older vehicles you have true suede. You know, it was
actually real suede. And that's why it was so expensive. I
artificial Alcantara now. That's sort of lab made if you
want a very basic term. But if this car is old enough, that
could be real suede. Now you're talking about a whole
different ballgame.
Well, all right, we're gonna end the episode on this segment,
this segment comes from an email.
Well, by the way, we get a lot of these emails.
And they're great. We really do appreciate it. I called the guy
and said, Hey, man, we do want to talk about this. All right,
with you if we talk about it. And so let's just get into it. I'll
read the email and leave out, you know, some stuff just for the
protection, who and the wise and the days. All right, so here's
the email. He says the the blank and blank guy says, says I
should be focusing on running a detailing business, not actually
detailing cars anymore. Same shit blank, so and so used to
push. I love doing what I do. And I am scaled to operate this
way. WTF is wrong with that. Just because some douche that
allegedly charges 10k to come and tell me I suck in business as
so and so come on, dude. All right, I just wanted to read it
all so that there was no questions about what was said. And
then I want to go back over some of the stuff that was said,
just like we did in some of the other posts that we were
mentioning. All right. I'm not as you said, I, you know, I
continue to venture out of what is considered the detailing
industry. I'm going to go I might not have ever been all the
way in. I wasn't the guy that did the circles with his brush on
the door and show the
though. That was a moment that was really interesting, right?
Like about six, eight years ago, something like that. You have
to do it that way. If you were a detailer, right? I don't put the
same tire shine on my low profile tires that other people who
are detailed might say that I have to do sure. There's a good
chance. I might have also even Mr. Miyagi sometimes back in the
day. Why not circles? What's wrong with some circles? Yep. I
don't know. You tell me, Nick, what's wrong with it? You love
carpet stripes. I love carpet strides. Not everybody loves
carpet stripes. But what is right? Is that where we're
focused at? Right? Like, we're talking about not actually
detailing cars anymore. What is detailing was detailing the
carpet stripes, the circles of the brush? Was it the Mr. Miyagi
like that to me when I looked at this and I first started reading
it, that because that's me right like that's why I hung my hat
on that part. I go, Oh, I really still wonder what people
consider detailing. Well, I think there's becoming an adverse
reaction to a lot of people selling a lot of courses around
detailing now. And for those of you that think detailing is this
place where these things happen in detailing, they don't happen
anywhere else. You and I joked. You guys don't know that real
estate seminars have been a thing for like 50 years, and they
used to just put flyers on people's car and have you come to
the you know, best Western ballroom and, you know, be told how
to make money in real estate yet the two guys never made money
in real estate who are leading the class. I think that's where
some of this starts because places like detailing are kind
of literally 40 years behind something like real estate where
people have been selling courses for generations now. You and I
talked about multi level marketing, you know, has been
around selling people hopes and dreams and telling you how you
should make money. I don't really get caught up in this stuff. I
see the things you guys see. And I would ask this question
pretty, pretty plainly. If somebody's telling you they
have a seven figure or eight figure business, which we see is
very common now, you got to realize what that means is
somebody is has a business that's bringing in 25,000 to
hundreds of thousands of dollars per week in revenue per
week. That's what a million dollar business is a seven
figure and eight figure. And what universe is that person going
to take part take time away from their business that's
supposedly bringing in at minimum $25,000 a week in
revenue. In some cases, people are saying they're bringing in
100 plus thousand dollars a week to do anything like business
consulting for 10 grand for five grand for four grand for seven
grand. Just do the math. They're already bringing in minimum
25k a week in revenue. That is a huge step back. And let me tell
you my own personal story. Marty's been on these emails. Marty's
been approached with these emails of people that want to come
shadow me for a week and they throw a number out and the
numbers five figures and I go but no. Number one, I don't
really think it's going to be as helpful as you think. That's
the first thing I've always said. Secondly, I can't take time
away from my business that's doing XYZ and revenue to spend
time to help you at that price. I don't and we've said this on
this podcast long before this discussion. Sometimes we all
need to take a step back and do the math. And I just did the
math for you. Somebody that's supposedly bringing in 25 to
100 to $200,000 a week in revenue is going to go give a
speech to people at a conference. That's not what
people making that revenue do on a daily basis. It's just not
what they do. They're also not going to try to sell you a
course for a couple thousand bucks for five thousand but it's
not worth their time. And I think because people who have
never been to that level, they never reverse engineer the
math on it and go, this doesn't add up. And that's where you
start with this. It's not to get mad about. It's not to get
all pissed off about because that's just not something I
think anybody should be worried about. Just reverse engineer
the math. It doesn't add up. So once it doesn't add up, I'm on.
I've moved on. This doesn't add up. I mean, this is what
happens in real estate all the time. In other things too. It's
not just detailing a real estate or whatever. I think some of
us need to just realize when you pay attention and you
understand the numbers, once something doesn't add up, you
just move on with your life. That's kind of where I fall out
on it. He uses a word that I want to just want everybody to
think about for a second. He says not he's talking about, you
know, this guy says I should be focusing on quote unquote,
running a detailing business, not actually detailing cars. And
here's the word anymore. That that gives a timeframe as in
previous, there was a time that we were right like, well,
anymore. Well, previously, I should have been focused on
well, can I can I say something we you and I have learned a
hard lesson over the last we you and I have been doing episodes
together for seven years. I mean, this will be we're into our
seventh year since 2019. And telling a bunch of business
owners what they should or shouldn't be doing is not that
valuable. Because everybody has a way that they see their
business. Some people want to convince themselves that I want
to work alone in my garage or my shop and that's all that I
want. And that's all that I've ever wanted. While they've also
paid to go to courses that were about building a business. So
maybe that's not exactly true. I'm sure at some point we all
start a business to have a bigger business down the line. And
so when you assume that you get people that are really angry,
right? They're like, Well, you don't know me. I like working
by myself and all good. I think what you and I have learned
over the last seven years is I just tell you how I see things.
I hope you guys gain something from it. But I'm not here to
tell you how to run your business because I learned over
the last seven years, you're going to do whatever you want
anyway. It doesn't really matter what anybody says. And I
think there's another part of this that people need to
realize. People are making rage bait social media because it
amps up views the matter everybody gets. And they've
made a personal decision to do that. And by the way, this
ain't just PPF or detailing or this is just a business plan
that some people have. And if you're getting mad, that means
you're watching multiple things of their content, which
means they're benefiting, which means it's working, which
means they're correct, which means you're part of the bad
cycle. So if you're not in on a game, which is something
we've talked about in this podcast endlessly, when you
understand the game, you aren't the sucker at the poker
table. And there's a lot of people that are getting caught
up in these things because they don't realize this guy, this
gal is trying to rage bait you and get you to get more and
more mad because they're still going to be able to pick
off people who employ their services, but you're going to
push their content by constantly watching the content
because you just want to get mad about something.
You know, you can kind of you can kind of see that anger in
the way he writes some stuff. Because right after right, he
says, any more dot dot dot, same shit, so and so. Interesting
words to okay, so I'm not supposed to be the way I want
okay, this is the same shit so and so said, right? This guy's
now raging off a rage bait. Like you talked about right,
there's there seems to be this cycle that does happen. You
know, we, we just we see it. Let's just say that like we see
it and we see it over and over. When I had the phone
conversation with this guy, I told him we talked about in
the podcast, I joked with him, I go listen, man, there's
people that they had asked me if I'd seen so and so and I just
had to say no, I actually had to unfollow that guy. Yeah,
because something whatever that guy did did cause I took it
personal. Right. So this guy's writing this email to us and he's
got some personal then that something personal has happened.
Sure. There was things that had happened which I didn't
explain to him like, man, this guy said on my stage saying, you
know, fake it till you make it. Now he's like Mr. Business.
And you go, and I took that personal. So I had to unfollow
I had to get that out of my visual view when I pulled up
Facebook because whether I say I don't want to see it, whether
I tell Mark, I don't want to do something. Zuck's fucking
pretty good at it. Zuck puts it right back into me. Yeah, he
knows exactly what you're looking at. I mean, it's just
it's part of it. And look, I kind of understand a lot of you
and I'd say most of you being pretty angered by things you
see on the internet that are supposedly by a professional
that you know is not a professional. Right. I understand
getting worked up on that. I can't say that any of us are
immune to that. Right. But I got a bunch of messages last
week about a PPF video. And I mean a bunch like hundreds. And
I go, yeah, it's pretty tough to tell people you know how to
remove PPF when you're removing it like a sticker. And that's
not the way you remove PPF. Something doesn't smell right. I
wouldn't tell people I knew how to remove PPF if I didn't
know the right way to pull the PPF to remove it. I mean, it
seems like a pretty simple thing. You don't pull it like a
sticker you pull it towards you seems very basic to me. That
is like entry level guy working in the detail bay at the shop
and the shop owner goes, don't pull it like a sticker pull it
towards you. People are getting more and more angry. I'm
getting more and more taxed. People are like this guy's a
fraud. This is a fraud. I said maybe or it's click bait and
worked on you. Like, I don't know what it is. Maybe it's just
didn't know what he was doing. I don't know. But I know one
thing. I'm not going to get rage baited and I'm not going to
get furious. I'm going to and I can pass this on to people
after seven years of being in the in this fear as a
participant not as just a viewer. It's okay just to laugh
things off. It's okay to have a laugh. Maybe text this to
somebody or three people have a laugh with them move on with
your life. There are always going to be people doing
things you and I or anybody doesn't agree with that's just
part of life. I think we're now getting caught up in
something that's been happening in other industries for much
longer than it's been happening in ours and we're just
freshly getting a taste of what's been going on for 20, 30,
40 plus. I mean when you and I started detailing a car to
think people would tell you that they knew the best way to
run a detailing business that wouldn't even have entered into
your mind as something somebody would be doing. We are
growing as a business and these growing pains are now
happening in the social media era. They're not just
happening in a vacuum. They're happening all across the
internet and I understand why people get worked up but I
promise you it's only damaging you because you're the one
getting worked up about it and nobody knows that you're
worked up about it. So what is the fucking gene? Did you
inherit it from DNA or did you learn it from the school of
Dr. Knox? Oh yeah, you learn it from if you spend enough
money in life. What is the fucking gene? Yeah, so here's
what it is. I spent this money or I spent this time whatever
it is and things didn't work out like they were supposed to.
Someone lied or I perceived they lied or this didn't happen
or that didn't happen or this person wasn't a good person
or this guy put tint on my back window 15 times. It didn't
work out and you go I made a mistake and you move on in
your life. Like shouldn't have done that. Shouldn't have got
swindled by this person. Shouldn't have got swindled by
that person. Money's gone. Wish it wouldn't have happened.
I'll learn for it. Learn for the next time and I think we've
lost a bit of that. You know lost a bit of what you said at
the beginning of the podcast where you're like I made a bad
call. Shouldn't have done this. New better. This is now on me.
It is what it is. That's sort of the effort gene and if you
think you're going to go through life and not get burned by
some people. I got news for you that ain't that's never going
to happen. Nobody has a perfect track record of not buying
into somebody or something that just didn't work out but I
think a lot of people there's a blue collar thing here that
when people feel like somebody's telling them to stop doing
the plumbing and building a plumbing business people give
very angry and I don't think that advice should make you
angry. I think you should just move on from it because if it
by the way I wouldn't listen to this person whoever this is
or a lot of people that are trying to sell me of how to
run a business. It doesn't matter what they're trying to
tell me what business or what avenue. We share a lot of free
information on pints and polishing. If you can't run a
detailing business by just listening to our free content.
I got news for you. The detailing business probably isn't for
you. It's that simple. If you don't know how to conduct
yourself and you can't figure it out and you can't go through
some growing pains like maybe it's just not for you. It's all
good. There's a lot of people it's not for and there's some
people that it works out for but make no mistake. The large
majority of people it doesn't work out for them. The lower
percentage are the people that make it. That's in every
business. Like and again to this guy's point. Hey man if you
want to run your business the way you run it this guy should
have no effect on you. Who cares what he says. You're running
it the way you want supposedly. Alright final part of this
email I want to talk about is I love what I do and I'm
scaled to operate this way. I gotta I gotta ask the question
just just I want you to tell me what is the definition in
business of scale. Don't don't go further than that just sure
what is scale. Yeah scaling up is what it is. It's it means
you're scaling beyond yourself. You're hiring people. You're
scaling your business to a bigger number. So if you're
doing 100,000 today and you want to do 500,000 that is part
of your scale from 500,000 to a million million to 2 million
that is scale. I think what was written here should be said
is I'm operating my business the way I want. I'm not I'm not
scaled to do something. I am just operating my business the
way I want which by the way is everybody's right. Run your
business how you want. Could there be so thank you. It's why
I wanted but what is the definition and then could there
be a misconception a that everybody thinks they need to
scale? Sure, because I don't think everybody does. I don't
think this guy does. I think he's proving the point that
maybe there's a misconception of the word scale. Yes, if you
if you're making the choice not to scale, you say, hey, look,
I like working by myself. I love what I'm doing. I'm happy
with what I'm doing. Then you're choosing not to scale any
further. You say this is exactly the level I want to be at
and this fits my life and I'm making enough money and I'm
happy with the life that I can lead doing this and that's what
we've learned over the last seven years because I'll tell
everybody a little behind the scenes that you and I've brought
up many times as much as everybody tells me they're
happy with their business 100 out of 100 calls text messages
I get are I'm unhappy with my business. How do I make more
money? How do I hire people? How do I start to scale my
business? So one of the reasons many people ourselves
included have talked about hiring and growing is because
literally 100 out of 100 people that reach out to us are
talking about my body is beat up. I'm tired of doing the work.
I got to figure out how to hire people so you and I can say
with 100% certainty something this person doesn't see which
is 100 out of 100 people that reach out to us are not talking
about themselves being happy. They're talking about how do I
grow? How do I scale? How do I get to 500,000 in sales? How do
I get to them? Like that's the other part of it is while
people may say stuff to themselves or privately to
people that I'm happy guys like us get 100 out of 100 people
that say something the opposite. That's a factual reality you
and I have gone through the last seven years.
There's definitely a misconception in the industry quote
unquote, right? Of scale. There has to be. Like when do you
think it first came in? Was it did it come in with this bro
entrepreneurism part? No question. No, I mean, that's a
entrepreneur bro was was the ground zero in our business of
people trying to capitalize on teaching you something they
didn't know how to do. I can prove this time and again, you
could bring up a name. You could tell me their backstory and I
could tell you it's almost always 100% false.
I just I want each of us to do that thing where we we go
should I right like scale is such a word scale is scale is
like, it's like the Holy Grail like in the Monty Python
movie, right? Like we act like we're tech companies. I mean,
that's what's so weird about how it's talked about. Right,
like there's the like, I mean, this email of all into
everything like that word was used. Yep. Like in his psyche,
he's he's defending scale. I just keep on why how what why
why how how what when and why this word scale.
Okay. And then so if we've got to go and we're a listener, and
we're going future and we're somebody that wants to think of
growth and we want to think of that. Why don't we come to
these things and we see this word scale is scale for me.
Oh, yeah. Okay. It's I wonder if some of us and I just I just I
saw this commercial and I have to bring it up because it's a
bush like commercial. And and I love these where they're
walking through the woods. And then they come up on this snake.
And it's a red and yellow snake. And they're questioning. Well,
is it was it red and yellow killer fellow or was it yellow
and red? Like what is it? And they just go, Hey, what if you
just stop rethink and walk the other way? That always saves
your life, right? Like, we just have these moments where you
go. Should I even be thinking of this word and having this
debate of should I scale or should I not scale or should I
just put everything away and just focus on and then fill in
the blank? What is it that we push away? What is it that we're
not really supposed to care about? I just enjoy this great
can that shows me that the Rockies are cold and I'm going
to get a headache tomorrow. But who fuck it? I don't care.
Sure. Yeah, no, it's I want to say I understand. I got we
can't say that enough. I mean, we know the bombarding of
information and people talking and we're we're two of them.
Let's just be fair. Anybody creating content is putting out
but it's kind of why we've always tried to be the level
headed guys because we think that's a better long term play
than we see from other people. I don't think this rage bait is
going to get anybody where they think it's going to get them
because sooner or later people are going to revolt against you.
You're not going to deliver. You're not going to. I mean, I
know for a fact you're not going to deliver. You know it. You
and I know people in this industry that have been
training for a very long time. They're not delivering. What
happens? People start to turn, right? It's not a long term
business play. If if you and I hadn't built businesses
before, we would be handling ourselves like a lot of people
out there. So, it becomes a red flag. If if and again,
everybody's allowed to do it. This is what we have to get
over. It's you know, we did a hyper clean hangout on the
YouTube channel where I'm like, we got to get over getting
mad about stuff and just be people that put out good
information. That is going to rise to the top long term. That
doesn't mean it's going to fix things now. It's not. But
you're never going to stop people creating content. That's
not going to happen. But you got to get away from it and you
got to get people are getting so triggered by this stuff. And
again, I understand that because you know it's wrong. You
know that it doesn't add up. But if you knew it didn't add up,
why are you watching it? Just to wake up and get mad about
something? And I think I think people are addicted to it.
Look, I will say this. You look at the political arena, you
look at life in general. I think some people's enjoyment on
the internet is to wake up and get pissed off about something
that is not unique to 20 year olds, 60 year olds, 40 year
olds, 80 year olds. As a population, people get up and
they just want to get pissed off about something. I think
there's so much to laugh about on the internet. I don't know
why you would want to experience the internet like
that. Like, there is so much funny shit out. It's like, you
got to make a call. And I got news for you. Entrepreneur bro
isn't part of my algorithm. Unless it's something that
somebody is making fun of that the algorithm knows that I'll
laugh at and stay engaged with. And I don't care who it is,
by the way, name the biggest ones out there. And maybe I'm
unique. A lot of the biggest ones live in places like Las
Vegas, Miami, New York, Los Angeles. You know what
everybody in those cities knows? Those guys are full of
shit. And maybe that's just a unique perspective. Nobody
loses sleep over it. Everybody cracks a joke and
everybody knows not to pay attention to those people. I
think there's part of this in the detailing space, the PPF
space, the tent space. A lot of us just need to start
ignoring these people. And I promise you it will go away.
Because if people stop paying attention, it's going to go
away. Stop ignoring but there's also an offense to that
defense. The offense is the PLPs in the hyper clean
specialist group. It is right like there's part of there's
defense is one but then to defend the anger and defend
all that. The put the evidence the next step is to
continue to put positive things out that you laugh and have a
joke about and taking pictures of the fun cars that you see
out on your you know when you stop to the stoplight or when
you're walking up to the grocery store and you see some crazy
thing right and the things that people put on have a joke
about that. That's the fun stuff to have a joke. You
can actually push back on the negativity by having a laugh at
some things. So hey, right now everybody go look at the cars
that are around them. Go look at some things and come come to
the hyper clean specialist group post a funny photo. Have a
good laugh. Right. That's a good place to go do it. Yep.
Agreed. Alright, we'll see everybody there. See you guys
next week.
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