They’re talking about making videos of car inspections. The videos help explain problems more clearly to customers and help students learn how to describe them.
A repair order is the paperwork a repair shop uses to track a job—who the customer is, what work is being done, and the details of the repair. Here, the video gets linked to that job so everyone can find it easily.
In this context, “customer experience” means what the customer goes through—like getting a text with a link and being able to watch the video on their phone or tablet. It’s about making the process easy and trackable.
CDK is a company that makes software dealerships use to run their operations. Here, they’re saying CDK uses the same platform for the video/inspection tools.
Reynolds and Reynolds makes software for car dealerships. The host is saying their video tools are connected to that dealership software through a mobile app.
A walk-around video is a recording where you show the car from different sides and point out what you’re seeing. The host is talking about how to make those videos clear and useful.
“Quarter time” is a rule-of-thumb about timing. If the shop doesn’t tell you what repairs you need soon enough—relative to how long you’re expected to wait—people are much less likely to say yes.
A multi-point inspection sheet is a checklist the shop uses to look at a bunch of different parts on your car and write down what they find. It helps the dealer explain what repairs they recommend.
OEMs are the car makers themselves—the companies that originally built the vehicles. They often set expectations for how dealerships should handle service and customer communication.
“Warranty expired” means the factory coverage period is over. After that, repairs usually cost the customer, so shops try to identify issues and recommend fixes.
The segment describes OEM programs that push or require inspection videos as part of the repair/inspection workflow. The goal is to standardize how findings are documented and communicated to customers across dealerships.
Volkswagen is listed among OEMs that have programs requiring inspection videos for customer-facing repairs. In this context, it’s an example of how multiple manufacturers are pushing standardized, video-based communication.
Mazda is mentioned as a car brand that started using inspection videos earlier than others, and the host claims it helped their customer satisfaction scores.
JD Power is a company that surveys customers and ranks how satisfied they are. The speaker is using that ranking to show inspection videos may improve customer experience.
ASC connects is a website/platform that helps auto/diesel schools connect with local shops and industry people. It’s meant to make it easier to find help and opportunities for students.
“School assist” is a tool on the platform where schools can say what they need—like speakers or shop visits. Shops can then see the requests and respond.
The communication chain is how information moves from the mechanic to the person who talks to the customer, and then to the customer. If that message doesn’t land, the customer may not approve the repairs.
A service department is the repair side of a dealership or shop. It’s where problems get diagnosed and repairs get scheduled, usually with help from an advisor who talks to the customer.
A service advisor (often called an advisor or service writer) is the person who interviews the customer, communicates diagnostic findings, and presents recommended work for approval. In many shops, the advisor’s ability to explain value and manage expectations directly affects whether technicians get the job authorized.
CV boots are rubber covers that protect the joints that let the wheels turn while driving. If a boot rips, the joint can wear out faster and start making noise or vibrating.
They’re talking about how inspection problems can get lost or misunderstood when the info moves from the mechanic to the service writer to the customer. Video is used to make sure the customer sees the same details the technician saw.
A “video dashboard” is a screen/report that shows how the video feature is performing. Here it’s used to generate the numbers they compare (like labor and parts).
“Per technician” means the results are broken down by individual workers, not just the dealership overall. They use it to compare how different techs are doing.
Diagnostic programs are computer tools that help mechanics figure out what’s wrong with a car. They walk you through checks and show the results so you can find the problem faster.
A gauge is a tool that measures something on the car and shows a number or reading. They’re saying students should practice reading gauges because it’s easy to miss details on some types.
Wrenchway is the organization that runs this podcast and the related interviews. They focus on helping people build careers in automotive and collision repair.
ASE Connects is a community program for shops and dealerships. It’s meant to share useful information and connect schools so more future technicians can be trained.
LIVE
One dealer say that we've been handing the customer sheet music all these years
What they really wanted was for the dealership to play them a song
And that's really what video allows us to do is to package up everything that has been found during the inspection
Summarize it in the best way possible for the customer at Consumers
Beyond the wrench with Jay Ganinen from Wrenchway
Hi everyone and welcome. Thanks for taking the time to join us today. My name is Jay Ganinen and I'm with ASC connects
We're really excited to be hosting today's webinar alongside our partner true video. I
Know a big part of today's audience is made up of instructors, which is really really awesome to see
What you're doing in the classroom and the shop is shaping the next generation of technicians and one of the things
We continue to hear from the industry is how important communication skills are becoming and that's really where today's topic fits in
We're going to be talking about creating inspection videos, but not just from a shop standpoint
This is something that translates directly into the classroom as well
Helping students learn how to clearly explain what they're seeing build confidence in their communication and ultimately create trust with a customer
Those are the skills that carry over no matter where they end up
All right, we're gonna get right into this one to walk us through this. We've got a great guest today
I'd like to introduce Warner Jones senior vice president of product at true video and
Author of the ultimate guide to inspection videos
Warner has spent a lot of time working directly with dealerships and service teams on how to implement video the right way
From getting buy-in to creating videos that actually connect with customers Warner really really appreciate you being here
I'm gonna hand it right over to you
Thanks, Jay. Appreciate it
Alright, I'm gonna get right into things I've got five sections here today. I want to go over sort of the what what are we talking about?
The how how does it all work? Then we talk about the why why should you care? Why do students care?
What the program kind of looks like and then next steps like what happens after that?
I'd like to first start off on the what and
Show you guys pretty good inspection video and
We've got a whole bunch of videos on our platform. So we we've seen some good ones. We've seen some bad ones
Next up is is how and just to make sure everybody understands how the application works
There's a desktop component that you can access through Chrome or Microsoft Edge browser
And then there's the mobile apps. I'm going to show you sort of how they all work together
In the real world technicians would open up our mobile app and see repair orders that have been imported from the DMS in
In a school situation, maybe the instructor is creating the arrows on the dashboard
And they're going to show up on the the mobile app. So that the student just needs to select whatever repair order they're working on
They tap on that and they go to what we call the order detail screen and the order detail screen
There's a little camera icon on the bottom right. They just tap on that and
They're going into video mode, but they can't take a video until they turn the phone sideways
We have a standard format horizontal HD kind of format. So all the videos are taken consistently in that side
view
Simply click on the big red button to start recording
And now you're recording you can see the red brackets around the outside of the the screen
The the seconds are ticking away at the top if at any time you need to pause the video
You can just click that pause button
Maybe need to grab a gauge or the car needs to be moved up or down on the lift
And once that's done, you can click on the record button again and continue recording
And you can pause as many times as you want when you're done you click the pause button again
But this time you click the continue button and that's going to get us out of the video recording mode
And now into sort of a processing mode a couple things you can do here
If you made a mistake click the red X and it just deletes the video you can start over
You can click on the blue play button in the middle of the video and play the video at the top
You can actually trim at that end or the beginning of the video
Maybe there was a sound or something you want to get rid of so you can actually trim the video down
most cases you're just going to click that green checkbox and
That's going to save the video to the detail screen
So at the bottom, maybe you have multiple videos you can stitch them together
But at some point you're going to click the upload button and now we're going to upload that video up into the cloud
Now the video is going to upload over the course of 30 or 40 seconds pretty quick once it's uploaded
The person on the dashboard in the real world. It's an advisor in this case might be the instructor
They get a notification that a video has been uploaded against that repair order and all they need to do is just click on that
pop-up and
They will actually go to the detail screen that has a repair order details customer number and so forth and
They can just click on this video it pops up. They can watch the video if everything looks good
They click send to customer and that sends it through a text message with that link now the customer experience looks like this
They get a text message with the link in it
They click on the link they go to a page that's formatted for their device
So tablet mobile or desktop and they're just going to click play to watch the video that was recorded as
Soon as they do click play and the notification gets sent back to the advisor letting them know the customer is interacting with the software and with the video
So that's the soup to nuts how it all works
Pretty easy to learn how it works
usually
Never an issue with the technology usually an issue more of adoption and other things
so now we get into the why and
I'm going to give you three numbers as to why true video. Why why why am I talking to you today?
Why should you care about true video 11?
2.3 million and
7500 so we've been in business for 11 years
We're a video first software company. We started with video added texting very soon after that and we have this communication package
2.3 million videos are the videos that 2.3 million are the videos that we actually had
Created on our platform in February
So we're well over. I don't know 60 million videos at this point that have been done on our platform
And we're growing probably getting closer to 3 million videos
The way we do that is through our own customers
But also through our partnerships and so our software is also the platform that's used by CDK
So the largest DMS in the industry
But we also built the mobile app for Reynolds and Reynolds and we are the video engine for X time and a few others
So by the time it's all said and done we are on a whole bunch of a new car dealer
We're in new car dealers about 7500 and that's growing as we have more partnerships
another point as to why true video is
We're sort of recognizes the experts in this industry and and this this piece of that
I've presented three out of the last four years at NADA as a workshop and that's about a 10% hit rate
You know they they're about 400
Applications and 40 workshops get chosen and so I've had the honor to be able to present three out of the last four years
Hopefully I'll get be able to do that again this year and as Jay said I wrote a book and it's the ultimate guide to inspection videos
It is you know, we sell it on Amazon. It is not a moneymaker for us
It's form of a calling card and so dealers buy this and they give it to their technicians
And we hand it out at trade shows and things but it's all professionally illustrated and
Really embodies a lot of the things that would that we talked about in our training in our program
also in terms of why true video is we've gone out and made an investment in training content and
First we did that with tomorrow's technician University and we have seven modules
That you can run through in about 30 minutes and it really kind of talks about how do you install it?
Why is it important and and and how do you do a good walk-around video?
And so we've got that available
That's available for free as well as the investment we made in Rock-Ed, which is also available for free to schools
And that's 32 micro learning modules that again very similar in terms of content
But schools have access to both these platforms at no charge
Both of them carry a certain
Certification so when you complete it you answer a couple of questions after each module when you're down at the end
You actually get a certification so both those things we sort of rely on to to expose our software to the education market
So the next question up is okay. So why do dealers care about?
Video and we've got three things. I'm going to dive into each one of these
But one is speed of information. How do I get the information to my customer as fast as possible?
Second up is customer experience and then the third piece is the dealership makes more money. So we talk about speed
There's a concept called quarter time and quarter time basically says if I'm not getting information to the customer
about recommended repairs within a
25% within a quarter of their expected wait time the chances they are going to accept my recommendations just falls off a cliff and
So in a common scenario if we had an oil change that's expected to be an hour
If I'm not back to that customer in the first 15 minutes with what I think needs to be done to their car
They're probably not going to get it serviced in that moment
And so that's really important and video as well as the texting being able to send that out to the customer
As quickly as possible allows me to get that information to them within the quarter time
And I've got a greater likelihood that they can actually do the service
while they wait
Second up is customer experience really important to dealers and to OEMs
but about 40 years ago the multi-point inspection sheet was created because 70% of customers defect after their warranty expired and
It's been in place for 40 years now and that number hasn't changed much
It's still about 70% of customers defect and I think
It's trying to do two things and it does one well and does one not so well
It's trying to capture the data and record it and give the technician a checklist to follow
I think it does a great job with that what it doesn't do. Well is
Present that information to the customer
They're getting their car service once or twice a year. They see this form
They don't know what the numbers mean the colors and the checkboxes and so forth. So I think that's where it falls down
we had
You know one dealer say that
We've been handing the customer sheet music all these years
What they really wanted was for the dealership to play them a song and that's really what video
Allows us to do is to kind of package up everything that has been found during the inspection
Summarize it in the best way possible for the customer to consume
Third side of this that the dealers care about his customer experience and we have OEMs like Mazda VW
Audi
They are they have programs in place to require an inspection video on every customer facing repair one
Mazda put this in place the year before they were the number 11 spot after a year of video
They jumped to number three spot in the JD power customer service index study
Unheard of to jump that many spots the next year. They were in the second spot
So it really does move the needle if you apply it the right way
And that's why so many dealers are adopting video and that's really it's that's why it's going to be commonplace in most of the dealerships
That's it that you would look at
Then the last piece here is dealers care because there's more revenue
We look at the difference here. I'm not going to go into more detail a little bit later
But if there's no video there's a certain dollar amount you can expect and if there's a video view
There's a certain dollar amount you can expect and we've seen it over the course of millions of videos about $60
Is a pretty good number. So if you take a $60 improvement
In your revenue and then we say, okay, let's multiply that by 750 RO's
I've got a 400 or $45,000 improvement in a given month
And if I multiply that over 12 months, I've got a $540,000 improvement over that year as revenue
And if we say margin is 50% between parts and labor
I'm still looking at $270,000 that I wasn't getting last year now
You could argue up or down the number of RO's the you know
If I can't do a hundred percent could I do 70% of my RO's with videos and so forth
But basically these numbers start to play out and we're talking about hundreds of thousands of dollars
Then in additional revenue and profit to to a dealer. So that's why dealers really care about this
If you're an automotive diesel or collision instructor or an educator helping students explore these careers, this is for you
Building relationships with local shops takes time and knowing who's willing to help isn't always clear
ASC connects in partnership with wrenchway brings schools and industry together on one easy online platform
At no cost for schools
At the heart of ASC connects is school assist the online resource that lets you post exactly what your program needs
From guest speakers shop tours tools advisory committee members
career fair participants and even student job opportunities shops can see your requests and respond directly to you
You'll also get access to instructor focused resources
webinars and templates designed to save time and strengthen industry partnerships
Even if your school doesn't have a formal auto or diesel program
You can still participate to help connect interested students with real world opportunities
ASC connects is free for schools
Get started at wrenchway.com slash solutions slash schools or use the link in the show notes
Next up why schools care and first up is it's a current practice
This is what's being used in dealerships and a lot of independence
Today when you look out into the workforce
It's something that you can use to enhance your curriculum
And we'll we'll get into the cost a little bit later, but it's a pretty good price
And then the last piece is just preparing students for what they can expect to see
Making them making sure they're comfortable
Not as much with the technology because I think a lot of students these days are comfortable with
With phones and tablets and video and recording and those kinds of things
But there are aspects to it that
They need to be comfortable with sort of performing the video and how to walk around a vehicle and and be ready
Why do students and technicians care about it? Well, it solves the communication chain
Which I'm going to show you what I mean by that and it actually means more money in their pocket
So the communication chain
It's an interesting approach
But it's it's pretty broken if you look at
How things are communicated within a service department
If I asked a technician and this is 99 out of 100 people I've asked if I ask a technician
What's his number one barrier to success that technician will most often say
That advisor up front doesn't know how to sell anything
Right, they come up with a bunch of recommendations
The advisor pitches the customer and the customer doesn't accept anything and so
Technicians there's a lot of work
And he thinks the advisor can't sell the work to the customer
Now in our scenario, we've got a customer and then we also have someone that the customer might
Share their information with and ask advice from we call that person the confidence. So this is my
Flow here to demonstrate the communication
In a classic scenario, I've got a technician uncovers six areas of concern shares that with the advisor
These are my recommendations on this vehicle the advisor turns around
And shares for those items with the customer
And right off the bat, you might ask well, why
Why is the advisor only sharing for these things and there are a number of reasons one?
The advisor could be busy, right? It could be the morning rush that have time to go over all this stuff
Maybe they don't know how to describe some of these recommendations about tie rods and CV boots
Or maybe they're thinking with their wallet not with the customer's wallet
And they don't want to give the customer sticker shock
So I'm just going to show the customer a few of these things this time and maybe a few more of those things next time
So for various reasons
We've taken six recommendations the customer's heard about four
And now the customer has to turn around to the cuff it on call them and say
Yeah, there's this thing and they only maybe remember a couple of these things that breaks in the battery
And they forget about the other things that were recommended
The industry number is 60 of recommended work never makes it to the decision maker
And that's what we're trying to paint here is
All of this information that's gathered the front end gets lost lost in translation if you will
When we incorporate video the technician records one video with all the recommendations goes to the advisor
Goes to the customer the customer can forward it to the coffin on
And there's nothing that's been filtered out or edited
And so we've got 100 of the recommendations making it to the customer 100 of the time
That solves a lot of problems and that definitely translates into more work being accepted from the technician's recommendations
Now when we look at uh dollars and cents, I'm going to roll this into in just one second
We talk about the average hour labor hours. And so
I'm going to show you an example that shows that without a video view
It's 1.5 hours
Okay, mazda dealership in new england
When there's a video view the labor hours go up to 2.43
And we've proven this over and over and over again against hundreds of thousands of of arrows
The difference between those two numbers is 0.93. We call that the delta
And what does that mean? That means when I'm recording videos and the customer watches the video
This technician makes an extra 0.93 almost an entire full hour more of labor
On average for their arrows when there is no video view
Really powerful. Uh, it does show up on the bottom line
We have a delta report. It's not going to work in the school situation since we're not integrated with the dms
And we're not looking at dollars and cents and and a lot of shops aren't production shops
But when you go into the real world when you're using cdk service
You are using the true video dashboard
You're going to be able to run this report and it's going to show delta hours. It's going to show delta, um labor
dollars and parts dollars and
It actually tracks per technician
How well they're doing?
And you're going to see down here that james is at 1.97 and we've got ryan at 0.47
So immediately you can see who's doing what service managers will be able to track against this
So this is out there in thousands of stores already and this is sort of an expectation
But it immediately within 24 hours of implementing or 24 hours of of using it. You can see very quickly
That you can get more money as a technician and also as a service department
So a little bit about the program itself
Um, we charge about $10,000 a year
it's a subscription
And uh, we charge schools about zero dollars
So that should be the first hook
um, it's a great product and like I said, we have thousands of dealers on it
and uh, you know our goal is to train
The future technicians and to have them ready to be able to start immediately on day one
To be able to use video software
Our program is not as much about, um, true video this and true video that it's about
Getting comfortable with the technology getting comfortable with the process
Such that when you get into a position, um
In either an independent shop or a new car dealer
You know what to do and it doesn't necessarily have to be true video even though we're in
A majority of the dealerships
Um, it could be another software program and you're going to be able to pick it up and go. Yeah, I know how to do that
Requirements from the schools
Not a very heavy lift here. Um
Going to have good wi-fi in the shop
And a lot of schools already do have good wi-fi just in general but also for diagnostic programs and other third party
services that you might use
Gages are important
So we recommend that you get your hands on a gauge or two just in terms of being able to display what the gauge says
Most technicians have stick gauges, but it's really hard to focus on a stick gauge
So either go digital or we go analog like this
And then when you get into the brake fueler gauges nice to have a couple of new pairs on hand. They're only 12 bucks on amazon
We write with indelible marker the the measurements
Because you can see on that first video you couldn't really read the the measurement on it
It's embossed into the metal there
And then the last piece is devices if the school has a new cell phone policy cell phone ban
Um, you might need to pick up a device or two for 200 bucks
You can get a pretty good android phone that'll last you four or five years and run our software pretty pretty nicely
And has a good camera
So, um, if you don't have a cell phone band students can use their own phone
We do uh, we give you a scorecard to do video assessments
So if a student sends in a video and you watch that video, you can kind of score it here
And there's 25 criteria anything the 21 to 25 range, uh, is a good video anything in the
16 to 20 is pretty good and then below that probably needs some work
These are things that are kind of basic. Hood should be open vehicle in the air
Show the test results and the battery those kinds of things
So if you're doing videos with all of these boxes checked you're in a really good spot and in terms of as a student and as a program
From a support perspective we on board
Each school just like a dealership we do a kickoff call
Um, and we we do training and so forth. We have a customer success manager dedicated
Uh, that's Jess
And uh, she definitely helps in the first, uh, 30 60 90 days in terms of making sure things look good
We have tech support that is 7 a.m. To 7 p.m. So it goes from east coast to west coast
During the business days so Monday through friday, which should be good. Uh, good enough
And then we also have a dashboard where you can log in and there's a little pop up and you click on that and you access the training videos
And you can chat back and forth and look at statistics and things
In terms of next steps, um, this is what it looks like. There's a bunch of stuff that happens before it gets introduced to the students
um
We've got a a web page
Uh truity.com slash education has uh all the details about the program and also has a form
That you fill out and i'll give you your qr code at the end of this presentation as well
but
truity.com slash education kind of gets you going in this process
Once I have the information we talk
We sort of understand the size of the school and the program and so forth
Um, there's a software agreement that you sign
And we call that the master software agreement and basically said you can't steal the true video technology
Uh, and then we give you a zero dollar quote and somebody needs to sign that digitally sometimes that's you sometimes that's you know
Someone uh, you know directing the department
Once we've got that we do a kickoff call
And it's our trainer learns a little bit more about your timing. Do we do it now or are we doing it in the fall?
those kinds of things
um
Then you need to make your purchases grab your gauges get any devices you might need to purchase upgrade your wi-fi if that's an issue
And then we schedule and conduct the training and the training is you know, normally with the instructors
If we can get everybody on board, that's great. If not, we'll train who we can train
uh, and again
we have, um,
You know self-service video curriculum that you can jump into
Whether through rock ed or tomorrow's technician university or just on our on our own
Then it's introduced to the students
And after that we just ask that uh, you know, you provide feedback
And you know, let us know how it's working. Let us know if you have any questions and so forth
And so that's the complete flow of what things look like
um
At this point
We're going to go into the q&a and I think there may be some questions that are starting to flow into the q&a already
I think I saw a couple pop up
in terms of
Next steps, it's truvity.com slash education, which again fill out the form comes directly to me and then we set up a time to talk
Um, if all you can do is send an email send it to wrenchway truvity.com again
That comes to me and I will send the link out to you and then you could fill that out
Or if you wanted to do it on mobile, this is a qr code goes to the same place and you can fill out the form there
So really what we're looking for is if there's interest
You sort of raise your hand somehow you're going to get in touch with me
And uh, I'll get back in touch with you and we kind of kick think kick things off
So I will uh, I'll hand that back to to j to see what we have in the q&a section
Warner absolutely fantastic presentation
Really really cool what you're doing. We do have a few questions that I'm going to ask
First one is can you use a tablet instead of a phone?
Yeah, yeah, it's a good question valid. Um
So the short answer is yes
If if you had nothing I would recommend a phone because it's a it's a better form factor
Um, when I take my phone and I sort of I want to get that you know in between
You know and look at the brakes or in the engine compartment
It's a little bit easier to manipulate and hold with one hand while I've got a gauge on the other hand
Um, if you already have tablets doing something else diagnostics or whatever it might be
Um, and you want to install this the tablet just needs to be android or ios. So apple or android
Uh, you can install it there. It's just sometimes a little bigger, you know, and you got to kind of
Navigate with it
So recommendation is if you start new I'd go android phone if you already have a tablet
It's fine install it there and maybe you you read the crowd and decide after a semester
You know what maybe we should pick up a couple of devices 200 bucks a piece that kind of things
Next question is can we use smart glasses? That's an interesting one
It's a good question
Short answer is
meta yes
and
There's a longer answer where we are developing two smart glasses
um specifically today we're working with meta, but um
The the connectivity isn't there yet in terms of connecting their glasses to our app
So the way it works today with meta is
When you record a video and you hit save it saves in your phone's library your photo library
Well, when we go in i'm gonna i'm gonna see if I can scoot over to the to the screenshot that demonstrates this
when you first
Uh, click on record video and you go into that recording screen before you flip it. It says pick from device gallery
And what that allows you to do is you tap on that and it opens up your photo library
And there's the video you just recorded with meta
So with meta glasses you yes, you can record a video save it to your photo library
Then you can attach it to the repair order and uh and and and then upload it
And you don't go through the recording on the the phone you're doing the recording on the glasses
So there is a way to use meta ultimately be nicer if we just spoke to meta and the stuff just showed up in our dashboard
But um, it's it's uh, they're not there yet. We're there. They're not there yet. So uh, good question
Uh, we're at the half hour. Do you have time for maybe a couple more questions? Sure. Yeah. All right
Uh, first one is what is the timing for having the software up and running at a school?
uh timing is
usually
about
Two weeks is about as fast as we can do it and the only gating factor on that is
We give you a a texting number where you can outbound text to customers
And there's an approval process through the carrier and it takes about 10 business days
Um, so that's about as fast as we can do it
Um, and so uh, you know as long as we've got the kickoff call
Um, we've got the msa signed and those kinds of things. So oftentimes it's the paperwork that takes a little bit longer
You have to find a dean or somebody and they have to review it with legal and so forth. So
Probably in reality, it's it's probably five or six weeks because of the front end part of the paperwork
All right, uh my buddy myles tokheim asks
Does it work on a chromebook? All our students are required to have them
and
I realize this is not ideally says
Well, well, so so the chromebook is going to allow you to use the dashboard
But the dashboard is usually for the instructor or in in the real world an advisor
Um, it's not going to help you record the video itself, right?
You need to kind of walk around with some mobile device and I would not consider a chromebook to be a mobile device
Fair enough
Next question is does the software integrate with management software programs like shopware or mitchell?
I'd assume maybe a reynolds and reynolds or cdk
Yeah, just a great question there
Yeah, so we integrate with the top. I think 11
Dms providers. So that's really the software that drives new card dealers when we get into mitchell and shop
You know software we haven't gone down that road because our price point's a little high
for for those
independent shops and so
Not yet
So really what it turns out is that you just have to enter in customer name customer email customer mole number
And that creates the ro or the work order in our tool
So a little bit of extra data entry just shows up automatically on on the the device itself so they can attach a video to it
great
Uh next one is I am an instructor and I'm having my students do a video mpi project
Are you able to share that checklist you had shown us earlier to use as a type of grading rubric?
Yeah, I can share that if you wanted to just send me an email and you said hey send me the the 25
Um, I can do that just send it to wrench for a true video and I can send it to you
That's an asset that's part of our
Um, you know offering if you will so if you're on our platform you have access to all the PDFs and all the
learnings that we put together
Uh, we have uh, I completed the form a few weeks ago through wrenchway. Will I be contacted soon to get info for next school year?
Yeah, so so I thought I'd reply to everybody who'd uh submitted the form
So if you haven't heard from me, it might be in the spam filter or something
Reach back out if you have not heard from me because I've responded to anybody who's who's communicated to me through the wrenchway
online portal
You know the the timing is is helpful to understand
As we sort of reached the end of this semester
I am talking to some schools that just want to they want it right now and they're going to put it in place
And they're going to use it for the last two weeks
I'm talking to other people that want to get ready for the fall
And we'll probably I would say the recommendation is that we do
Get get things processed. Let's get the paperwork done
But we wouldn't do the kickoff and the training until maybe august
So that is sort of top of mind and so you know train the instructors mid august
So then when students show up august in september, uh, you know what's going on
So it does depend on your timing, but we're we're flexible to move either way
Warner I have greatly appreciated you being able to hop on do this webinar
educate all of these great people that were able to attend with us today and just truly
Evaluate the partnership that true videos had with us here at ase connects and wrenchway
I really really appreciate everything and any any parting words that you have before we we cut out
I'm looking forward to hearing from a lot of people
About this and really appreciate you spending some time with me today
Thank you everybody and thank you everybody for listening. Take care
That wraps up another episode of beyond the wrench
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Speaking of wrenchway beyond the wrench is managed and produced by the wrenchway team
wrenchway is dedicated to promoting and improving careers in the automotive diesel and collision industries
In partnership with ase we run the ase connects community which empowers shops and dealerships with reliable data
school connections and industry insights while helping grow the future technician workforce
You can learn more by visiting wrenchway.com
Thank you so much for listening. We'll see you next week
You
About this episode
Inspection videos are presented as a better way to communicate repair findings, both in the shop and in the classroom. The discussion connects faster customer follow-up with higher acceptance, stronger revenue, and better service outcomes, while also showing how students can learn the same workflow they’ll use on the job. It also covers rollout details like device requirements, school pricing, DMS integrations, and how the software tracks technician performance.
Video inspections are now standard in dealerships and shops across the country, but most students graduate without ever recording one. In this episode, Warner Jones, Sr. VP at TruVideo, walks instructors and program directors through why inspection video is a must-have skill for today's students, how it closes the communication gap between techs and customers, and how schools can get the industry's leading video platform at no cost.
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
