NCM Event Conversations feat. Rachel and Anthony Nall
About this episode
Rachel and Anthony Nall explain how they got into the buy-here pay-here and retail used-car business, starting with a struggling dealership investment and jumping in to learn collections and calling. They share why they attended the NCM event for networking, and how AI-driven tech could make the sales process less transactional and more conversation-based for retention. The episode wraps with event takeaways, including coffee preferences, plus a quick plug for DriveCentric and their new “Good Autos” rebrand.
In this special Series NCM Event Conversations we grabbed a few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Kansas City dealers Rachel and Anthony Nall at the NCM Associates Clients and Friends Workshop. They share how they entered the automotive business five years ago by investing in a struggling buy here, pay here dealership, then expanded by purchasing a second store focused on retail sales.
NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.
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Buick Century
"...your start to see some of those people, the drive century, stuff like that in person. And I think being in ..."
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