People are different....that's something I learned at a young age and it still gets me in trouble today
About this episode
Lenny Lawson shares personal anecdotes about the importance of recognizing individual differences, stemming from childhood experiences and his mother's influence. He discusses how these observations apply to customer interactions in the automotive industry, emphasizing the need for understanding diverse personalities. The episode also explores the evolving role of artificial intelligence in enhancing the driving experience, including smart ignition and climate control features. Lenny reflects on the balance between technology and human interaction in customer service, offering insights into improving dealership experiences.
Email Lennie at [email protected]
smart ignition
"They talked about something that's really popular with a lot of these folks and that's smart ignition. What is that? Well, that's where the car knows that you're approaching it."
Smart ignition is a feature in some cars that lets the car know you're nearby because you have a special key fob with you. This means you can unlock and start the car without taking the key out of your pocket.
Smart ignition refers to a system that allows a vehicle to recognize the presence of its owner through a key fob. This technology enables features like keyless entry and push-button start, enhancing convenience and security.
Ford Expedition
"...terday when I was driving my daughter's 2025 Ford Expedition. Not only because I don't really like the squared..."
The Ford Expedition is a large family vehicle that can hold a lot of people and their stuff. It's great for long drives and has lots of modern gadgets to make driving easier and safer. The 2025 version has some new features that make it even better than before.
The Ford Expedition is a full-size SUV known for its spacious interior, powerful engine options, and advanced technology features. It is significant for families and those needing ample cargo space, making it a popular choice for road trips and daily commuting. The 2025 model continues to build on its reputation with modern updates and improved safety features.
squared off steering wheel
"...Not only because I don't really like the squared off steering wheel. That's very weird."
A squared off steering wheel has flat sides instead of being completely round. Some people like it because it feels sportier, while others find it uncomfortable.
A squared off steering wheel is designed with flat edges, often seen in performance cars to provide a sportier feel and better grip during aggressive driving. This design can be polarizing among drivers.
SYNC
"I remember when Ford first came out with sync, S-Y-N-C and it was supposed to be the end all and be all with voice activation."
SYNC is a system in Ford cars that lets you control things like music and calls using your voice. It makes it easier to use your phone while driving.
SYNC is an in-car communication and entertainment system developed by Ford that allows users to control various functions using voice commands. It integrates with smartphones and provides features like navigation, music playback, and hands-free calling.
rear emergency braking
"...solve known issues, like blind spot monitoring, rear emergency braking, without forcing them to basically change how they drive."
Rear emergency braking helps stop your car automatically if it senses something behind you when you're backing up. This can help avoid crashes.
Rear emergency braking is a safety feature that automatically applies the brakes if a collision is detected while reversing. This helps prevent accidents and injuries when backing up.
blind spot monitoring
"...solve known issues, like blind spot monitoring, rear emergency braking, without forcing them to basically change how they drive."
Blind spot monitoring helps drivers see cars that are in areas they can't easily see. It warns you if there's a car in your blind spot, making it safer to change lanes.
Blind spot monitoring is a safety feature in vehicles that uses sensors to detect vehicles in the driver's blind spots. It alerts the driver, usually with a visual or audible warning, when it is unsafe to change lanes or merge.
Ford F150
"...if I had to call into the dealership and I wanted to order a bed cover for my F-150 that I just bought..."
The Ford F-150 is a popular truck that many people use for carrying heavy loads or towing things. It's known for being tough and reliable.
The Ford F-150 is a full-size pickup truck known for its durability and versatility, often used for both work and personal purposes.
air pressure
"...Have you checked your air pressures lately? You know, the air pressure in your tires is that's very important..."
Air pressure is how much air is in your car's tires. It's important to keep it at the right level so your tires work well and keep you safe on the road.
Air pressure refers to the amount of air inside a tire, measured in pounds per square inch (PSI). Maintaining the correct air pressure is crucial for tire performance, fuel efficiency, and safety.
nitrogen inflation
"...If you just have just normal breathable air in there, if you put pure nitrogen in them..."
Nitrogen inflation means using nitrogen gas to fill your tires instead of regular air. It can help keep the tires inflated longer and may be better for the tires overall.
Nitrogen inflation involves filling tires with nitrogen gas instead of regular air. Nitrogen helps maintain tire pressure longer and reduces the risk of oxidation, which can extend tire life.
VIN number
"You can text me your VIN number on your vehicle. I'll tell you what it's worth."
A VIN is like a social security number for cars. It's a special code that helps identify your vehicle and can tell you important details about it.
The VIN, or Vehicle Identification Number, is a unique code assigned to every motor vehicle when it's manufactured. It serves as a fingerprint for the vehicle, providing information about its make, model, year, and place of manufacture.
trade cars
"That's pretty handy when you go into trade cars. That's one of the things I always recommend you do before you go into trade cars."
When you trade cars, you give your old car to the dealership and they give you money off the new car's price. It's a way to make buying a new car easier.
Trading cars refers to the process of exchanging your current vehicle as part of the payment for a new or used car. The value of the trade-in is deducted from the price of the new vehicle, making it a common practice in car dealerships.
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