Porsche Saleswoman LOSES HER MIND on my WORST CALL EVER
The Price Isn’t Right: Car Negotiations w/ Delivrd
The Price Isn’t Right: Car Negotiations w/ Delivrd
Apr 17, 2026
Porsche Saleswoman LOSES HER MIND on my WORST CALL EVER
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46:09
Company
Delivrd
Delivrd is the company running the service behind this call. They help connect you with the right person at the dealership so you can talk about a car.
They’re negotiating the price of a new car. The salesperson is trying to make the deal work by talking about what’s available and what options the buyer wants.
This is a Porsche Macan in the “GTS” performance trim. It’s basically a more sporty, higher-spec version of the Macan, and the discussion is about negotiating the price and adding the right options.
Term
GTS color
They’re talking about the paint color choice for the GTS version. Even if it sounds rare, the dealer is saying it’s actually a common, popular color.
“14-way” or “18-way” typically describes how many directions the power seat can be adjusted (fore/aft, height, tilt, lumbar, and sometimes more). Higher-way seats usually offer more fine-tuning for comfort and driving position.
The Porsche Cayenne is an SUV made by Porsche. It’s designed to feel sporty, not just like a regular family vehicle. When people talk about discounts, it’s often for higher trims like the Cayenne GTS.
The caller is signaling a negotiation goal—getting a “great price”—which is central to the episode’s theme. In practice, this often means asking for discounts, waiving fees, or comparing MSRP vs. the dealer’s out-the-door number.
MSRP is the “list price” the manufacturer puts on the car. When someone says they only sell at MSRP, they mean they won’t discount much (or at all) from that list price.
Shipping is the cost to move the car from where it’s sold to where you live. Sometimes a dealer won’t lower the car price, but they’ll pay the shipping to make the deal feel cheaper.
A “one-price store” means the dealership won’t haggle—what you see is what you pay. The episode is saying most dealerships aren’t like that, so negotiation still happens.
A trade is when you turn in your old car to help pay for the new one. The dealer will give you a price for your old car, and that number changes what you pay overall.
Accessories are extra items you can add to the car. They might be useful, but they can also increase the price, so it helps to know exactly what you’re getting.
Add-ons are extra extras the dealer tries to sell on top of the car. They can make the total cost go up, so you should check what’s required versus optional.
Concept
gasoline vs EV (GTS)
“Gasoline vs EV” means whether the car runs on fuel or electricity. Even if the trim name is the same (GTS), the exact car can be totally different. The dealer is checking because the listing could be for the wrong version.
A commission number is another kind of dealership code, usually used for ordering or tracking a car’s allocation. It may not match the “stock number” you’d expect for a car already sitting on the lot. In this call, they think the customer gave the wrong type of code.
This means the car isn’t at the dealership yet—it’s being shipped after it’s built. From a buying standpoint, it can be easier to get the car you want, but you may have less flexibility to change options.
“Chalk” here refers to a specific exterior color, and “black and chalk stitching” describes the interior upholstery stitching color combination. These are the kinds of option/build details that can matter for pricing and for matching the exact car you want.
Term
tax satellites
They’re talking about extra costs added after the car price—like sales tax and other required fees. Even if the car is priced at MSRP, these charges can still raise the total.
“Pre-sold” or “pre-ordered” means the dealer already has buyers lined up for incoming inventory before it arrives. That reduces negotiation flexibility because the car may not be available to sell at a discount or to a walk-in buyer.
They’re negotiating like this: the buyer asks for a discount, and the seller says what they can and can’t do. The deal depends on which version of the car it is, and the seller won’t always match the same discount for every trim.
They’re negotiating a price cut of 5%. It’s basically “take 5% off the sticker price,” but the dealer may refuse if the car is a harder-to-discount version.
They’re throwing out a bigger discount—12%—as what they think would be fair. The dealer is implying they can’t go that low for the specific version being discussed.
Term
35
They mention “35” right after talking about discounts, so it probably means they ended up with a pretty big deal. The exact unit (percent vs dollars) isn’t clear from this short part of the conversation.
A “state transaction” means the car deal is happening between different states. That can make things harder because taxes and registration rules vary, so the dealer may not be able to help as easily.
Concept
discrimination
They’re saying it’s unfair if a dealership treats you differently just because of who you are. The idea is that the car should be negotiated based on the deal, not personal characteristics.
Term
electric GTS
They’re using “GTS” to mean a sportier version, but saying it’s electric. So it’s basically a performance-focused trim idea applied to an EV.
A “title” is the official paperwork that proves who owns the car. If it’s titled in your name, you’re the legal owner for registration and responsibility.
A deposit is money you put down to reserve a vehicle while paperwork and final pricing are being worked out. In car deals, deposits can be refundable or non-refundable depending on the contract terms, so it’s important to understand what happens if the deal falls through.
They’re basically saying they don’t get many of these cars, so they can’t afford to discount them heavily. When supply is tight, the dealer has less reason to negotiate.
Margin is the profit a dealer makes per vehicle after costs. The speaker emphasizes that their margin is limited, so pricing decisions (especially without incentives) directly affect whether they profit or lose money.
They’re using Audi as an example of a brand where dealers sometimes get extra help from the manufacturer. That can make it easier for a dealer to lower the price without losing money.
They mention BMW to make the point that some brands have deals or incentives behind the scenes. That can let a dealer discount more than they otherwise could.
In this context, incentives are manufacturer-backed payments or programs that help dealerships sell cars at lower prices. When incentives exist, dealers can discount more while still meeting their profit targets.
Market value is what people are actually paying for the car right now. Even if the sticker price is one number, the “market” can push the real price higher or lower.
“Market softened” means fewer people are buying right now, so prices can start to drop. When that happens, dealers may have to be more flexible on price.
“Tie anything up” means wrapping up the last details before the deal can be finalized. For example, it could be finishing a trade or getting paperwork done.
Concept
financing vs cash purchase
They’re talking about two ways to buy a car: paying cash or getting a loan. Sometimes the sticker price doesn’t change, but the dealership’s profit and paperwork can be different depending on which option you choose.
“Reserve” refers to the extra profit a dealership can earn on a financed deal, often through the interest rate spread between what the lender offers and what the dealer structures for the customer. That’s why the salesperson implies financing “helps” reach the number and keep the manager happy.
They’re saying cash buyers may have an easier time with the paperwork to get the car registered. With financing, there’s usually a lender involved, and that can add extra steps.
Out-of-state registration means you buy the car in one state but register it in another. That can take longer because the paperwork has to be handled through the other state’s process.
Sometimes the dealer bundles fees like sales tax and registration into the car price, and sometimes they handle them separately. Doing it separately can change the paperwork and when you get the final registration.
“Sticker” means the listed price on the car. “10% above sticker” means you’re paying extra on top of that number. Negotiators care because that markup can often be reduced if you have leverage.
Prepaid maintenance means you pay ahead of time for routine service. Instead of paying for each visit later, it’s bundled into the purchase. Dealers use it to help justify the price when they don’t want to discount the car much.
“Protect what we got” means the dealer doesn’t want to lower the price too much. They may only make a deal if you agree to something else that keeps their profit protected. It’s basically a negotiation tactic.
“Market” just means the going price people are paying for that car right now. If you look around (like calling dealers), you can negotiate from a more realistic number instead of starting too high or too low.
“New car sales” means buying a brand-new car from a dealer. New cars can have different pricing tools than used cars, like manufacturer promos or dealer-specific fees.
Term
sack number
This sounds like a dealer’s internal code for the exact car they’re talking about. It helps them look up the right vehicle so you’re not discussing the wrong one.
When someone says they want “great pricing,” they mean they’re trying to pay less than the first price the dealer offers. It’s usually about negotiating the price and avoiding extra charges.
Concept
market's coming down
If the market is “coming down,” it usually means cars aren’t selling as fast, so dealers may be more willing to lower the price. That can make negotiating easier.
They’re talking about Porsche cars you were looking at. Different Porsche models can have very different prices, so it helps to know exactly which one you want.
Concept
financing vs leasing vs wire transfer
They’re asking how you want to pay. You can either borrow money to buy the car, lease it for a few years, or pay directly (like wiring money). The choice affects whether you own the car and what you’ll pay each month.
A CRM tool is basically a dealership’s customer tracking system. When they say “opt in,” it means you’re agreeing to get messages from them so they can follow up.
Term
$1,500 charge
That “$1,500 charge” is extra money added to the price. It’s worth asking what it’s for and whether it can be removed or negotiated.
“Do his research” means the buyer should look up what the car should cost before calling the dealer. If you know the typical price, it’s easier to negotiate and spot unfair add-ons.
“8% off” means you’re asking for a discount equal to 8% of the car’s price. Dealers may or may not be able to match that depending on what they’re allowed to discount.
When someone says they’ll “ask the manager,” it usually means the salesperson needs approval to change the price. Managers decide how much discount is allowed.
The selling price is the dealer’s stated price for the car before extra charges. To know the real deal, you have to look at the final total after all the extra fees are added.
A transfer fee is an extra charge the dealer or seller adds to handle the paperwork for the car sale. It’s usually added on top of the price you see first, so it can change what you actually end up paying.
This is a direct callout of “add-ons” and hidden charges that can be bundled into the deal. Dealers may include advertising fees, documentation fees, or other line items that don’t show up in the headline price, so asking helps you separate the true selling price from extras.
Sometimes the dealer says you have to fill out paperwork even after you agree on a price. It’s basically how they officially reserve the car and start the process of completing the sale.
When they say they’ll “lock the car,” they mean they’ll hold it for you so it doesn’t get sold to another person. It’s typically tied to finishing the paperwork so the deal can proceed.
Term
10% back
“10% back” usually means you get 10% of something back later, or it’s credited toward the purchase. The exact meaning depends on the paperwork, so you’d want to confirm what’s refundable and when.
They mean “we’ll keep the deal price we talked about.” The salesperson is saying they can’t officially commit to the discount until they have the needed info.
“Locking the car” means the dealer is holding a specific car for you. They usually want you to commit in some way before they stop selling it to other people.
Deal paperwork is often sent by email, including forms you sign to finalize the purchase. If you don’t want to use email, it can slow down the process because the dealer can’t send the documents.
A credit application is how the dealer checks your credit to arrange financing. Ideally, you want the price settled first so the financing is for the exact car and deal you agreed to.
“Agree upon numbers” means you and the dealer settle the actual price and totals. It’s important because financing should match the final deal, not an estimate.
“Holding the car” is a sales process where the dealer temporarily reserves a specific vehicle for a buyer while paperwork, financing, or final pricing is completed. Dealers often require buyer contact information and confirmation of intent to reduce the risk of the car being sold to someone else.
Concept
$110,000
They’re talking about a car that costs about $110,000. At that price, even a small discount can be a big amount of money, which is why the negotiation matters.
When a dealer says they can “hold” the car, it usually means they’re reserving it so someone else can’t buy it right away. They may ask for your info to set up that reservation.
Concept
collect my email
The salesperson asking for your email is usually to put you into the dealer’s system. Sometimes it’s for a reservation or paperwork, but it can feel like they’re requiring it for the discount.
They’re saying they’re taking more than $10,000 off the car’s price. That’s the kind of discount you try to negotiate when you’re trying to pay less than the dealer’s first number.
“Work the number” is negotiation language meaning the dealer (or salesperson) tries to structure a deal that hits the buyer’s target price. That can involve discounting, changing trade-in assumptions, or adjusting financing terms to make the final monthly/total cost match the goal.
They’re describing how car deals often require a manager’s approval. The salesperson can’t always change the price themselves, so they have to ask the boss to approve a discount.
Term
7%
They’re offering a discount of about 7%. That means the dealer is saying they can reduce the price by a certain percentage, not necessarily the full amount you asked for.
Dealers often ask for your basic contact info before they’ll really help you buy a car. They use it to contact you, keep track of your request, and make sure the right person follows up. It’s basically lead management, not a car feature.
When you fill out a form online, the dealership is trying to turn you into a “real lead.” They collect your contact info so they can follow up and decide how seriously to pursue your request. It’s how they decide who to call first.
Delivered is the company the speaker runs that helps set up car deals. When a company like this is involved, the buying process can feel different than dealing with a dealership directly.
Porsche is a luxury car brand. The speaker is saying he has Porsche deals available, but the other party is making the process harder than it needs to be.
“Working the number” means the dealer is rearranging the deal details to hit a price or payment they think you’ll accept. It’s why you should ask for a clear itemized breakdown.
A broker is basically a middleman who helps you find or buy a car, usually for a fee. In this conversation, they’re arguing about whether that person’s role counts as “broker” or if it’s still just dealership business.
They’re saying you should be honest from the start. If you clearly explain what you’re trying to do, the negotiation usually goes smoother for everyone.
Concept
TikToker
They mention a TikToker, meaning the buyer is trying to get content or attention from the deal. That can influence how the dealer treats the conversation and what they’re willing to do.
They’re saying they’d bring in a manager to make the deal happen. Managers usually have the authority to approve discounts or change the offer.
Concept
credit card used to send information
If someone gives a credit card during the process, it might be for a deposit or to put the deal in motion. You should be careful and make sure you understand exactly what you’re paying for and when it’s refundable.
The “out-the-door” price is the final total you pay. Even if you pay cash, you still usually have to pay taxes and registration to get the car properly set up.
Term
client information
They’re talking about collecting personal details to set up the sale paperwork. You can ask why they need it and what they’ll do with it.
Dealers ask for your zip code because the cost to register and tax a car can vary by location. It helps them calculate the paperwork and fees correctly.
Sometimes dealers try to talk about monthly payments before you’ve agreed on the actual car price. A good strategy is to focus on the total deal price first, then handle financing.
Escalating to a sales manager is common in dealership negotiations when the customer requests exceptions or refuses standard steps. Managers typically have authority over pricing, deal structure, and sometimes communication preferences (like whether email is required).
“Basic information” in a car sales context usually means the minimum details needed to build a deal—things like who the buyer is, what they want, and how they plan to pay. Dealerships often request it before they can quote pricing or involve a manager.
A franchise model means the car brand uses licensed dealers to sell its cars. Those dealers have rules they must follow, which can affect how you buy and negotiate your car.
Franchise laws are rules that keep car brands working through local dealerships instead of selling straight to you. They’re meant to protect dealership businesses, which can affect how much negotiating power you have.
Direct-to-consumer sales is when the car brand sells to you directly instead of going through a dealership. The idea is that it could make buying easier and change how pricing and negotiation work.
Concept
shut this guy down
This phrase means people trying to stop someone who’s causing problems for their business. In car sales, it could be efforts to block their ability to sell or get customers.
LIVE
I'm trying to lock the car for the pricing you're asking for sir.
What do you mean how serious I am? Do people just call for fun?
Sir, the time is the money and the money is time.
Are you recording me? Are you recording me because you did not tell me that?
I'm sorry, I have a hard time hearing you. Hello, hello, hello, I'm not hearing, hello.
So we're gonna do a fun car, a car that we really haven't done before.
Okay, so we decided we're gonna negotiate on a Porsche Macan GTS.
I have two clients. One is in Dallas that is saying $113,000 to $120,000 budget.
One's chalk exterior. And this client wants chalk.
You might think that's a rare color, but the jokes are on you.
It is the most popular GTS color out there.
Now this client is also looking for the 911 Turbo Design wheels.
I'm gonna get all of his options. Okay, so he wants 14 or 18 way.
He wants black leather seats. So we're good there.
Black leather, there is 21 of these bad boys in the country.
Let me see what the last time I did a GTS is.
Porsche Macan or Porsche Cayenne GTS, we got $8,000 off.
So I'm going for, I'm just going for the moon.
So we're gonna go for 10%. 10% off this GTS Porsche Macan.
Because why the hell not?
Can you hold please? I can hold. Thank you.
12 seconds later. Hello, thanks for holding. How may I help you?
New car sales? Can I have your name, please?
And exactly, is it a certain car you're looking at?
Porsche, new Tommy. Okay, and give me your name, please.
Tommy. Tommy? Yeah, Tommy.
Okay, no, because I'm looking at the screen that says Alton, North Carolina.
So that's what you call my location was.
Like that's what the color ID is showing you right there.
Let me get a number just in case.
Yep, my name is Tommy. I don't forget that part.
You know, I got it. I got it.
Tommy, transfer you over to our sales person. His name is Trey.
Trey, I'm super excited to talk to Trey. Okay.
Porsche sales, this is Trey.
Hi, Trey. I'm just looking to see if you guys have a car available.
What car?
I have a stock number or a VIN. What makes more sense for you?
New or used? New.
New, and go ahead with the stock number.
Stock number T is in Tom. L is in Lion. B is in Brady. 60799.
Yeah, it says available. Let me check one more place just to make sure.
Okay. I'm waiting for you, captain.
It shows available. It looks like it just got here not too long ago too.
So perfect timing. I love it.
Well, Trey, I'm going to be the easiest person of the day.
I've already driven one of these bad boys. I know I want it.
I want more of it. Really, I'm trying to get a great price.
And I heard there's nobody better to call.
But you're a Porsche.
So here I am.
All right. Very good.
Are you calling from Nashville or are you around the area where you call from?
No, no, I'm in Dallas.
No, are you? What part of Dallas?
From Northern Dallas, Frisco.
Frisco, got you.
Now, when you say good price, are you looking for like a deal or the price is the price?
So I don't know if that's going to sway you one way or another,
but we sell them at MSRP.
Oh, no, I'm looking for a deal, Trey.
I'm not looking for, I'm not at one of the suckers that pays MSRP.
Yeah. Well, it's why you're calling from Dallas to Nashville looking for a GTS.
Oh, I didn't even call my local dealership.
I just called you guys. I don't mind traveling for a good experience.
I heard there was a great deal, but I'm not paying an arm and a leg and a premium for it.
I'll just call my local dealer.
What are you looking to do on this specific car?
Yeah, I mean, I was just looking for a deal of some sort.
I've heard five, 10% off is possible on those.
Five to 10% off.
Yeah, I'll say we typically sell them at MSRP.
If it's something I can maybe cover shipping on or something like that,
but typically we don't do five or 10% off.
Well, I'm not your typical client, Trey. I'm Alton.
Fantastic. Five or 10% off, that's where you're at.
And if that, we can't get there, then no deal.
That's it.
All right. Well, let me ask my manager and see, and I will let you know for sure.
I love it.
All right. Give me one second.
Thank you.
This is why you don't trust dealership when they say we don't negotiate, right?
The reason why we don't is because it's dealership.
If they were a one-price store, a true one-price store,
they would just, this would not be happening, right?
It would be, hey, sorry, we don't negotiate. Have a nice life.
Boom. Let me go talk to my manager. It's a little slow.
Alton, you still there?
I mean, she did say she'd do 5% off.
Send me, if that would make a deal.
If you don't want me to ask, yeah, send me the deal. Let's see it.
Yeah. Let me get your info here. You said it's Tommy Alton.
Tommy McCoola. It's McCoola, M-I-K-U-L-A.
The reception's called me Alton. That's where I used to live.
All right. So spell your last name again.
M-I-K-U-L-A.
And what's a good email address for you?
I don't email. Can you just text me? My life's easier in text.
Got it. I'll get her to print it for me right now and I'll send it over to you.
I love it. One more of it. Thank you, man, for making it easy.
Yeah, absolutely. And you said text is best, right?
Text is best.
Got it. All right. I'm sending it to you right now.
Give me just a minute and I'll be right back in touch.
Okay. Sounds good.
All right. Thank you, sir.
Bye-bye.
So what do we learn here?
That if your name is Alton, it changes the negotiation.
If you guys don't know who I am, hi, my name's Tommy.
I negotiate car deals for a living.
My goal is to save you time, energy, and anxiety.
I save you money, but that's a byproduct.
I dirt to flat fee of a thousand bucks.
I handle everything for you.
The price of the car, the trade, the add-ons, the accessories.
We save you money, but that's a byproduct.
I don't claim to have a magic wand or a secret sauce
that saves you thousands of dollars more
than you can on your own, realistically.
Anybody can negotiate a good car deal
if they're willing to put the time, energy, and anxiety in.
Problem is, for our clients, they don't want to have to deal with it.
They hire us. We get them a great deal.
New car sales.
Thank you so much.
Doc, it's Tom.
I just wanted to see if you guys have a new car available.
I can check for you, Tom. What is it?
I have a stock number when you are ready.
Yeah, I can check for you, Tom. What is it?
Stock number is J is in Japanese 72367.
Well, real quick, Tom, that's not a stock number.
We're only talking about starting with the J.
What is it? Let me look another way. What type of car is it?
It's a Porsche Macan GTS.
Sorry, on the website it says stock number.
This identifies the selected vehicle.
Macan GTS. Is it a gasoline GTS or an EV GTS?
Yes.
Let me check for you, Tom.
Okay. Sounds good, Doc.
I do not have a Macan GTS in stock.
It could be an income in unit.
And by the way, the J number you gave me,
it's probably a commission number.
So let me look it up real quick.
It's a commission number? Is the car a commission?
Well, that's just a chase production and stuff.
Not commission in the way you're thinking.
Okay, I have the last six of them.
Just the production and factory.
What are the last six of them?
Last six of them is in B as in boy, six, two, one, six, seven.
Yep, that's the one.
So was that J number, J seven, two, three, six, seven?
Yep.
Yep.
That is an incoming Macan GTS, Tom.
It is not here yet.
Is it available?
Yeah, it's on the way from the factory.
It's actually my only GTS Macan that's available.
So yes, it's available.
Okay.
Chalk in color with a black and chalk stitching.
Yeah. Well, Tuck, I'm going to make your life easy.
I've driven one of these bad boys.
They're great, 4.1060.
I love it.
What more of it?
Really, I'm just trying to get a great price
and willing to wait for the right car.
Well, the pricing is actually pretty easy, Tom.
It's any GTS, it's MSRP, no up, no down,
and then you just have tax satellites.
Well, that's a bummer.
I was trying to get it down, not up.
Of course, I don't blame you.
That's actually my only one that's coming
for the next three or four months.
That's right now available.
I have six other ones coming, Tom,
and they're all pre-sold, pre-ordered.
That's my only income in GTS Macan
that's currently available.
And it's going to be about a month out.
The perfect one that was not available.
Are the only one not pre-sold?
I'm lucky.
Well, it's the only one.
Well, not if you say no.
That's the one.
It's chalk.
I know exactly which one it is.
The other ones.
If you see any other ones on the website,
they're not available.
That's the crazy part.
There's no other ones even on your website.
So you guys must have removed all the five other ones.
Oh, right.
The ones that are coming, they're sold,
tied to a customer, they are.
They're not going to be advertised.
So that's why you see that one.
That's why it's the only one you see.
Oh, OK.
Well, I'm not paying MSRP.
I'm not a sucker.
Well, again, that's what they sell for, Tom.
So it's OK if it's not for you.
But that's...
Well, Tuck, I found one.
That's what the GTS is selling for.
It's one phone call again.
So that's not true.
Yeah.
Fair enough.
They just, I don't have enough of these two.
If I had a bunch of them in stock, Tom, sure.
You know, you can give me some money out.
But I don't.
They're very tough to come by.
And they all sell for MSRP.
So...
I remember wrong, but I have a deal for 5%.
I should take that one, huh?
Have you bought a car from us in the past, Tom?
No.
I've just heard good things.
And I like to make a buy a car being a vacation out of it.
No.
Are you...
Are you not...
Do you not live here?
No, I live in Dallas.
But I travel the country in golf.
I'm basically a professional golfer.
OK.
We do a golf trip and I buy a car, you know?
It's like, you know, the whole in one
where you get a free car, I imagine that to me.
But I didn't...
I paid for the car, but I just don't tell the lady
that I paid for the car.
I just buy one another one.
And she's just crazy how I keep coming home
with Porsche Macons.
Oh, right on.
Yeah.
I mean, this is about a month away.
I don't know if your timing even works, but I can't do 5%
on a Macon GTS off.
I mean, I'm not doing...
I can't do 5%.
I just...
I can't justify it.
I don't have other ones.
Yeah.
I mean, I appreciate it.
But I have 5% off.
So the minimum number I would take is 5%.
It sounds like a great deal.
I just...
I can't do that.
Oh, I appreciate that.
No, if it was a normal Macon, a regular Macon,
possibly just not a GTS.
Oh, I think it was a normal Macon.
I'd be going for like 12% off, you know?
No.
Maybe that's why we got 35.
I'm just teasing.
I'm just teasing.
Okay, no big deal.
We're not going to get a deal.
I'll take the 5% off one.
No, it sounds like a great deal, Tom.
It's a great price for that car.
So if you got it, you know, by all means, get it.
Okay.
I will.
I'm going to make a few more phone calls
because this is a lot of money.
Yeah, I agree.
Sounds great.
Well, thank you, Tom.
And I appreciate you giving us a shot.
No problem.
I will always give you a shot every time.
I'll call you next time and buy a Porsche Macon
to see if I can make it.
I'm trying to get Scottsdale on the trail.
I'm with you.
I'd love to help you, just I can't do that,
especially not a state transaction either.
So it's a tough one, Tom.
No worries, Tuck.
I appreciate you trying for me.
Thank you, sir.
Okay, sounds good.
Bye.
For the person that says,
For the dealerships that lie and Tommy is lying,
isn't he doing the same thing?
No, because me lying about any that I'm a professional golfer
means nothing or changes nothing about the car deal.
If I'm a 95-year-old woman or a 17-year-old
that can buy the car at the same time, my money is money.
And if you think that me being a professional golfer
versus not being a professional golfer changes the car deal,
that is what we call discrimination.
Thanks for calling.
This is Josh.
Hey, Josh, are you a new car sales?
Yeah.
What can I help you with?
Nice.
I just wanted to see if you guys have a car available.
Okay.
Yeah, what are you looking at?
I have the last six of the then, if that helps.
Which car, like, make and model is it?
It's a Porsche Macon GTS.
Okay.
Are you looking at an EV, like an electric GTS,
or are you looking at the gas?
Let me hear it one second.
What color is it?
No, I can hear it.
I can hear the exterior sound.
Okay, sorry.
Okay.
Yeah, it's definitely nice.
Is it a Chalk one?
It is a Chalk one.
Yep, yeah, Chalk with black interior.
That's it.
It is available.
I think it's supposed to be here in a couple weeks, actually.
I love it.
Want more of it.
Well, I'm going to be unlike that other client.
I'm going to steal it from their driveway
because I want to buy it.
Well, beautiful.
Well, beautiful.
They were getting a different one anyhow,
so that's totally fine.
Oh, never mind.
I don't want it anymore, then.
I just want to take people's dreams.
Yeah, no, that's okay.
What's your first name?
Tommy.
Tommy, what's your last name?
Makula, M-I-K, U-L-A.
Beautiful.
And are you local to us by chance,
or I don't recognize the zip code?
Or does the zip code area code?
The area code.
The area code is North Carolina,
but I live in Dallas.
Dallas, Texas.
Okay.
Well, I just said a deal with somebody in Texas
actually last week, so it is not new for us.
Is this one going to be for you?
It is going to be for my business partner.
Okay.
Is it going to be titled?
I should ask, is it going to be titled in your name?
It's going to be titled in my business partner's name.
Okay.
I'll need his name at some point.
Is he going to be, are you purchasing it?
He calls me, you know, on our business.
He's the operations guy, and I'm the negotiator,
so I handle all this stuff for the business
if I get to stick around.
Okay.
So his name's Tim, but that's all I can give you.
Tim.
Okay, that's fine.
He's smarter than me.
That's fine.
Okay, what would you like to accomplish
today?
Cars for Tim, you're going to negotiate the deal.
How would you like to make this work?
Okay, just give me 10% off, I'll give it to Tim
and we'll put the deposit on it today.
Yeah, I definitely can't do that on this kind of car.
We usually were selling these at 10% over,
so I think that market has softened a little bit,
but yeah, it's definitely not an under MSRP car.
I mean, maybe like a grand,
but it's going to be right around that ballpark for sure.
And that's crazy.
You're charging 10% above MSRP?
Oh yeah, we were, I mean that, not right now,
but I'm saying very recently,
like in the last six months to a year, all the time.
I had, I think two McConn GTS orders last year,
both were 10% over.
You should have hired me.
Well, no, I need a better deal than that.
And you know, I'm willing to argue.
Like just to be honest with you,
we don't do that much volume to be able to negotiate
or to be able to justify a deal like that
on a specialty car like this.
It just wouldn't happen for that.
I mean, we're willing to definitely like
get creative and flexible.
But if we're talking like that,
that's literally a zero deal for a car
that we have two of for the whole year.
So it wouldn't really make sense for us to do that.
Well, you got, you got one already locked up
and it's only March because you're another guy about one.
So this could be your second one.
You just get two knocked out.
Right, but maybe we'll get four of them.
We have to be able to make,
make a little bit on our new cars.
Cause again, we, you only have a little bit of margin
in these guys.
It's not like you're talking about selling an Audi or BMW
where they give you like everything in the sun off
because the dealership gets incentives.
We don't get any incentives on cars.
So we have to, all of it's coming from us.
But just again, we're going to sell everything market value
and market value for these guys is not,
it's not going to be under.
I mean, you might get a dealership
who might give you a couple of grand off,
but it's not going to be common on these.
Yeah, no, I appreciate that.
But like I said, I think the market softened on these
and just like you guys are charging market price
and going to 10% above MSRP
and you guys weren't like,
we got to make some money.
So now you guys are really making money.
Now we're in a situation where we're losing money
on some of these.
I'm wanting to do a deal.
I mean, let's talk about a number you can do.
I don't, we don't even know how you can't do.
What can you do?
Yeah, I mean, again, I don't,
I don't think that's going to be possible.
I mean, I know for sure,
we're not going to be able to come close to that 10 number.
I don't, I haven't seen one sell under MSRP at all.
Unless it was somebody local who was like doing a trade
and there was a lot of other benefiting factors for us.
But I can't say that I've seen it happen,
but I don't have to make that call Tommy
because I'm not the, I'm not the GSM.
So I can find out what's possible,
but I'll ask this, what is your guys's ideal timeline?
Obviously this car is coming in in a couple of weeks.
Are you guys ready to go right now?
Do you have to wait on anything closing on your end
before you can tie anything up?
No, I mean, I'm good.
We're good on our side.
So we're, we're good on our side.
We're ready to move rock and roll.
But you never know your manager surprises you.
Maybe your manager says,
you know what, we'll just sell a car
to that goofy goober over there.
We'd love to sell a car to a goofy goober.
That would be great.
That would definitely be something we would like to do.
It's just got to make sense.
Is this going to be a cash purchase
or are you guys going to be financing it?
It's like a big cash if I want,
but realistically we'll finance
if that helps you get to the number
and make your manager happy
because it'll make a little bit of a reserve.
Oh, so it actually won't change our price at all.
Unfortunately we, it'll be the same sales price
regardless.
So whatever's easiest for you.
I would tell you cash will make registering this car
simpler by a long shot on your end,
but we can do financing.
It doesn't change anything for us.
Yeah.
I mean, I guess if that doesn't change anything,
I'm just trying to get an idea.
Okay.
What would you prefer?
I mean, I'll pay cash.
I mean, I'll pay cash.
I was just trying to get, you know,
make your manager, I know you guys don't normally
just kind of below MSRP.
So I'm trying to get creative to get your manager
to give me a deal.
Yeah, right.
I hear you.
Yeah, that won't make a difference,
but that's fine.
I'll put a note in here that we're going to be doing cash.
That would streamline.
Here's the deal.
When we do out of state registration,
it will take probably six to eight weeks
if you finance it to receive your actual registration
in the mail.
Whereas if you do cash,
we will leave sales tax and registration separate
from our deal will not be done through us.
You'll receive the car or your business partner
will receive the car.
And then once it receives it,
you can then go to your DMV
and you can get registration done that same day
and you'll pay your tax done.
And that's usually the best way to go about it.
That's easy peasy lemon squeezy.
So yeah, if you can, you can figure it out.
Go have the question, go answer it,
see what we can do and we'll go from there.
Can I text you on the number that you're calling on here?
Yeah, be great.
Okay.
I'm going to shoot you a text.
Let me see what we can do right now
and I will give you a shout back
when I have some numbers for you.
Okay.
Sounds good.
Okay.
All right, Tommy, I'll be in touch here in a little bit.
Sounds good.
Bye.
Okay.
Thanks, bye.
But the idea that a Porsche Macan GTS
is a super rare, hard to get exclusive car,
it's not a 911 GTS, right?
The Macan GTS is more special than a Macan.
They get less of them.
But like the idea that it's a 911 GTS
and it's going 10% above sticker, come on, do relax.
The MSRP of the one is 119.
Shun the non-believer.
Shun.
Shun the non-believer.
Shuh.
Please don't.
This is Tommy.
Hey, Tommy, it's Josh and f***.
Oh, how's it going, man?
Good.
Okay.
So I got news and we'll streamline it for you here.
So on this car, honestly, like I don't think
we're going to be able to make something happen
and you're probably going to be able to get a better
deal somewhere else.
But if we were going to deal that MSRP,
which is less than we usually even sell these cars for,
we would have to include like a year of prepaid maintenance
with that and that would probably justify it for us.
But outside of that, there's really nothing else
that we're going to be able to deal on that.
I appreciate it.
I'm going to f*** you.
I know they have like five of these GTS
that's just chilling around.
So you inspired me with the volume side.
It was a f***.
I might do a little more volume.
So I'll call them next.
Yeah, no, honestly, that's probably the best bet.
And that's just how it goes.
I mean, we have to kind of protect what we got.
But also it's just market value.
I mean, if they sell you a little bit under,
I guess that's a win.
You know what?
Yeah, that's it.
My heart earned money.
That's where it's at, you know?
Yep, no worries.
If anything changes though, Tommy, just let me know.
I'm happy to help you out.
I just want to let you know kind of we're out and there.
Sounds good.
Have a great day.
Okay.
Thanks, Tommy.
Bye.
I'm not saying he's wrong or anything right.
Like there's nothing wrong or right with what he said.
It's just like the reality.
Like part of my job is to go do the research.
And what a client pays me for is to go out there and say,
okay, Tommy, you've now done the research.
And based on the 19 phone calls you made,
clearly this is where the market is on this car.
So I feel better about it.
They paid me to do the work.
Thank you for calling Porsche's.
Where my director call?
New car sales.
What are you calling about?
Porsche.
Okay.
Which Porsche model?
The Macan.
Give me one moment.
A few moments later.
Are you still there?
I am.
Hello.
Oh, I'm so sorry.
One moment.
Mariah speaking.
Hi.
Are you in new car sales?
Yes, I'm in new car sales.
This is Mariah.
Who am I speaking with?
Hi, Maya.
My name is Tommy.
It's so nice to meet you.
Hi, Tommy.
Nice to meet you.
You know, I just wanted to see if you guys
have a car available to start, Maya.
Absolutely, Tommy.
What's your last name?
My last name is Makula.
M-I-K-U-L-A.
I'm nice to meet you.
Well, your family name is Maya.
Mariah Hutch is my last name.
Oh, Mariah.
What car was it that you were looking at?
I'm happy to help.
I have a sack number when you're ready.
Oh, absolutely.
26017.
What about this particular Macan GTS?
Did you like it?
I liked that it was chock.
And I like that it had everything I wanted, basically.
OK, perfect.
Sounds like you're ready to go.
How can I help?
You know what?
Already driven one.
Already know I want it.
Really just trying to get some great pricing.
And I've heard that you guys are a great dealership
to work for.
So I figured why not try to buy a car for me?
Where are you calling from?
You know, I'm calling from Dallas.
So I was trying to see if I can invite you
into the dealership.
But it sounds like you can't make it from Dallas.
No, I mean, I could start driving,
but it would take me a few hours.
No, no, no.
Well, it's OK.
You could still buy a car from California and live in Dallas.
That's all right.
Happy to make pricing work.
What were you thinking?
Is it reasonable offer on this car?
You know what?
I've heard some great deals out there on these things.
I heard the market's coming down a little bit.
I was really trying to be right around, you know,
right around 8% off MSRP.
You know what?
Sounds like I can make that work.
What would you like to have?
How would you like to proceed on the next steps
moving forward from here?
Mariah, I'd like you to just send me the numbers.
That seems way too easy.
OK.
What's your email?
And is the phone number that's on my screen here?
Your cell phone number?
Yeah, this is my cell phone number.
Can you just text it to me?
That'd be easier.
Absolutely.
What's your cell phone number?
Yeah, the one on the screen.
Mariah, I'm making this a little too easy.
I'm wondering where the catch is.
Oh, there's no catch.
You said you've done all the research and I believe you.
You kind of told me already that you found Porsches
in California and you live in Texas,
and I'd love to earn your business.
And then I'm looking forward to the next steps
on however you want to pay for it.
We can finance it, lease it.
You can wire it.
This is great.
Our zip code.
Would you like to provide me your email address
so that if this does move forward,
I can send you all of the paperwork to sign and review
and I'll send you some pictures.
Let me text my email just so it's because it's long,
so it makes it easier that way.
Is there anything else about this car
or any questions about it
that you would like me to go over?
No, that's it.
I mean, I already know I won it.
I found it on a website, you made it way too easy.
I'm kind of shocked, but I love it.
All right, so I'm gonna send this over to you.
You might have to hit yes, opting in,
in terms of our CRM tool.
It will also have a video for me
and my contact information.
Would you mind if I give you that now,
just in case, my direct line?
All right, well, I'm looking forward
to seeing your email on the text message
and doing business with you.
I'm excited, Mariah, thank you for making this so easy.
You're welcome, thank you so much.
We'll connect shortly.
Remember when Mikey was like,
or internet was like, well, this is a rare car.
I know because I bought a Porsche
and my local Porsche dealership is only willing to do MSRP.
This guy is trying to justify his $1,500 charge,
even though it's only a thousand bucks,
but he didn't do his research.
So what wakes me up every single day
is changing this industry.
People didn't expect 2.4,000 people to be sitting in this room
just watching some dude negotiate car deals
in a room with a Harry Potter damn poster,
but guess what?
Here we are, changing the damn industry.
Thank you for calling.
I have made you extra call.
Can I speak to new car sales?
Yes, of course.
Which model are you interested in?
The Macan.
What was your name?
My name's Tommy, so nice to meet you.
Tommy?
Yes.
Okay, please hold while I connect you to someone in sale.
Thank you.
God save you, John.
Thanks for calling.
Hey, I was just seeing if you guys have a car available.
Sure, hi.
What have a pleasure speaking with?
My name's Tommy.
Tommy, my name's Ellie.
What kind of car is it?
I have a stock number when you're ready.
Go ahead.
Stock number is J is in Japan, 707 or 2?
Most likely that's an incoming car, sir.
Awesome, is it available for a pre-sale?
Of course, let me, 20 seconds please.
Oh, I know you're probably getting a phone call.
That's fine.
Okay.
I'm just checking on the computer one second.
You're good, take it down.
I gotta know where to be, I'll sit down.
Thank you.
Thank you.
I got it already here.
I'm just checking the date on the car, it's a Macarn GTS
and the car will be arrived on the 17.
That's the dream in my driveway.
That's it.
Awesome.
It's gonna be April 17th, it will be arrived here.
So it's not even pre-sold, huh?
No, it's available.
Awesome, perfect.
Well, I'm gonna make your life so easy.
I've driven one, already know I want it,
want more of it.
Really just trying to get a great price
and if I do that, I'll buy a car.
Okay, what do you think?
This is the great price you'll be.
Can I talk to you if you wanna give me 8% off?
They made it too easy, so I'm just double checking.
You know, I'm trying to get 10% off.
I will ask my manager and get back to you.
I'm not sure if you can do 10% off of that car
and I will ask and I'll call you back.
You know what?
I appreciate your honesty, but if you can't,
then I'll just buy the one that's because they were so nice.
No, I totally understand, but let me talk to my manager.
I mean, you're nice, I appreciate it, you've been nice.
Okay, I will call you like 10 minutes.
Okay, is this okay?
Sounds good, yeah.
Okay, so are you getting a phone call?
I may wanna answer that.
No, that's fine.
That is my phone number.
Okay, I will call you back, Tommy.
Thank you so much.
Okay, it sounds good.
Thank you, bye-bye.
This wouldn't be much of a business
if I always could do this in five minutes, you know what?
If your mindset is, we have to give away the car
and we can't make money on the rate, how do we make money?
You're thinking about your business all wrong.
Business advice you won't follow
is don't ask, how do I make money?
Instead, how do you solve your consumers' problems?
Solve consumers' problems, you make money.
Okay, so she texted me saying,
here's the information on the Immacon,
selling price is 102 plus a transfer fee.
Any ads, any fees?
So I said, any other ads, any other fees?
This is Tommy.
Hi, is this Tommy?
This is.
Hi Tommy, this is Ellie from F***ing.
Thank you so much for calling us.
I talked to my manager, said possibility,
and for us to move forward,
I need to get some information from you.
I need your person, I got your person as a Tommy,
but I need your last name.
Do you mind to spell your last name for me?
M-I-K-U-L-A.
M, okay.
And you may have your email address, please.
Oh, I don't use email, I think it's the devil's work,
but you can text me.
Okay, I need, for me to move forward,
we need to have everything right and we need to send you
the application for us to accepting the offer.
Well, why do I have to apply?
Do I, I'm confused.
What is the application to accept an offer?
Because I'm trying to lock the car for you.
The car you are interested, 10% back.
I need to.
I haven't applied for anything since I applied for Harvard
and I already went through that.
I don't want to have to make another application.
Okay, but our policy is for us to go 10% back
to have the application for you.
But what is the app, like am I applying?
Like I will be a good Porsche owner
and I will drive the car, the speed limit.
Is that what you're asking?
I just don't know what application I'm filling out.
Oh, application, crazy application.
Do you have...
Oh, I'm paying cash.
I'm trying to lock the car for the price
that you're asking for, sir.
Yeah, but we haven't even talked about it.
Like, I don't know, I'm afraid you're selling me.
I'm so confused.
You already told me 10% off, didn't you?
You asked for 10% off.
So I just offered and you said to see
if we can make that happen.
You need my...
I need to know how serious you are.
I need the information for you
for us to honor the offer.
What do you mean how serious I am?
Do people just call for fun?
I need to lock the car.
I need to have...
You don't want to give me your email address
but I need to have the internet address
to have everything locked in.
I don't want to go to my manager
and say yes, but I don't have the commitment
for you to give me to have cash.
I'm giving you the commitment.
I'm committing to buy the car,
but why does it...
If you're asking me for my credit application,
we haven't even agreed upon numbers.
Credit application for me to secure the deal.
Well, you can't secure a deal
if I don't even know what the deal is.
You haven't agreed to the numbers.
No, no, no, sir.
You said 10% off back.
Well, again, I just don't use email.
Like I don't want you communicating with me
of the email and I don't check my email.
Oh, but everything...
Every deal we have to do email.
What do you mean you don't have the email address?
I just don't use my text.
Like it's 20, 20 seconds.
So would you hold on and...
No, hold on.
Let me talk to my manager.
Would you hold on one second?
Yup, five minutes and a bit of courage
is all you need, guys.
Buying a car is so easy.
Five lines for me, sir, come on.
Yeah, yeah.
Even though if you're doing a cash,
except for us to go to the process,
it's most likely he's trying to accept your offer,
but I need the five-liner.
Like...
Five-liner.
You need five lines.
Five-liner is your first-time, last-time address,
email address.
Okay, what's the fifth line you gave me for?
Private license and the home address.
That's your five-liner?
Yes.
Are you sure a five-liner doesn't involve
a social security number?
You said you wanted to buy a car.
If you wanted a car...
I know that, but a five-liner would have a social,
I'm pretty sure.
No, you don't have...
Think of a tommy.gmail.com.
That's fine.
If that makes sense.
What is it?
Tommy.gmail.com.
That email is not accurate.
It says it's not valuable.
What do you mean it's not?
I mean, it's not valuable.
I can't sell it for anything.
No, no, it's not valid.
My email is not valid?
It's probably because I never used it.
Okay, then I need some email address.
This email address you give it to me is not working, sir.
Just to get numbers on a car, I have to find my email.
Do you mind?
I don't use email, lady.
I'm sorry, I never sold a car, it's been over 20 years.
We haven't even agreed to numbers on a car.
Like, I'm at the...
I haven't even figured out the price.
Sir, please don't raise your voice.
I need to get the...
I need to give you the information.
And if you are serious buyer,
I need to have your information
because we are almost agreed to the pricing.
And I need to know, the person I'm talking to
is you're not having the information
that we can hold the car for you.
Now, I want to be super clear.
Your justification for somebody to spend $110,000
on a portion of Macan GTS is your requirement is they have...
One second, is they have an email?
You're asking 10% off.
You're saying to show that I'm serious
and show that I'm a serious buyer.
I'm so sorry.
I have to create an email.
I'm trying to honor the 10% off on the car
and you're trying to not even give me your basic information.
I'm so sorry, sir.
Create a gmail.com.
Create an account.
Search.
Do you mind to text me your email address?
I appreciate it.
You can text me.
I don't even have one yet.
I got to create one, you're telling me.
So I got to create it.
I know, they want the time like you created it after.
You can text it to the phone number.
I didn't realize to spend $110,000.
I had to have a gmail.
But I'm trying to 10% off of that thing.
That's what I'm curious.
So you're saying if I agreed to pay MSRP,
you wouldn't need any of this?
I'm sorry?
You're saying if I agreed to pay whatever your price was.
No, I don't have anything.
I just need to create this card to hold the car for you.
So because I'm asking for a discount,
you have to collect my email.
But if I wasn't asking for a discount.
Sir, it's not that safe.
The thing is, even if you buy MSRP,
I need your information.
Do you mind to text me a driver license, please?
Well, you're asking for email.
So I'm giving you email.
I don't like email one, two.
OK, then you can text me the email.
Thank you so much.
You can text it.
I'm one second.
I'm making you an email.
I'm so sorry.
I have to take this phone call.
If you don't mind.
I'm trying to buy a car from you.
Like I thought you I just said like.
I'm totally understand.
But you're, sir, you're trying to create the email
and you want me to hold on the line.
I'm trying to buy a car right now.
I have my wallet right here.
I thought that was the valuable part.
Now you're telling me how to create an email.
So I'm doing exactly what you said.
Sir, the time is the money and the money is time.
You are holding me on the phone
for creating the email address.
Is that something normal?
What you're doing to me?
I'm so sorry.
I'm trying to buy a car.
How inconsiderate of me?
I'm trying to buy a car from you
and you could be selling a car.
Gosh, dang.
I didn't think of that.
You know what?
Just I won't even be.
It doesn't even make.
I don't want to waste your time.
It's okay.
I'm waiting for you to create your email.
Sorry about that.
I'm going to wait.
I don't know how long it's going to take for you to create an email.
I don't know either.
I don't use email, but I don't worry.
I'll find.
I'm going to try Yahoo because Google said I couldn't create one.
Is Yahoo okay?
I just want to make sure Yahoo is okay.
No, is Yahoo not okay?
Any email should work.
What email do you use for your TikTok or Facebook?
Oh, I didn't even think about using that one.
That's a good idea.
Jeez.
And you do have an email because you use TikTok.
Am I right?
I mean, I do use TikTok.
Yeah, I do use it.
I enjoy TikTok.
Do you use TikTok?
I do use TikTok, of course.
And I think you are the famous on the TikTok too.
I don't know if I'm famous on TikTok, but I appreciate it.
I thought you are the TikToker.
So you thought of the better one.
The best way to represent your dealership was this on TikTok
in front of thousands of people, huh?
I'm 100%.
I'm trying to sell you the card like you asked for 10% off.
And I'm only asking for your very basic information, sir.
Yeah, but if you know who I am, I do 300.
I do 300 card deals a month.
And I've never run into this issue before that I couldn't get numbers without an email.
You are first out of the thousands of dealers that I've talked to
that I haven't been able to do this.
So this is, this is, so I'm, I'm, the reason I'm doing it.
I'm sorry.
I'm saying $110,000 car and I'm discounting it over $10,000,
which is the Porsche does not do that as long as I work,
but I'm trying to work the number as you want.
And I'm only asking for the basic information.
And I'm, I'm trying to, and my client's trying to buy $110,000 car,
but like me giving you an email doesn't change anything.
Like how hard is it for you to go to your manager and say,
Hey, I have, I have the TikToker guy.
He has 5,000 people watching right now.
This is really good for our dealership.
Can we give them a deal?
Yay or nay?
Oh, hey, sorry, we can't do it.
We can do 7%.
Call it a day.
I am, I'm not saying yes.
But then you're like, I've got to use an email or else.
And then you just keep like cutting it off.
I have a great news for you.
I said, most likely in, we are able to get the deal you asked for.
Frankly, I understand you're now advertising in front of people.
I wouldn't be saying your dealership name.
I honestly don't think you're helping your dealership.
I think of your owner, I think of your owner saw this.
Are you recording me?
Are you recording me because you did not tell me that?
I am 100% live on TikTok.
Say hi, TikToker.
Hi, TikToker.
I'm sorry.
I didn't know I'm on the live with you guys.
And I thought I'm talking to the actual clients
and look interested to purchase in a car.
We're still trying to buy a car.
Nothing's changed.
I'm just asking for the very basic information
because I'm trying to honor the price you're asking
through my management.
And that's our policy to have the basic information
on the customer.
But if you go online and you're trying to look for the car,
the first thing they ask you, first name,
last name, email address, and your phone number.
And that's exactly what I'm trying to do.
And you're saying it's a requirement.
It all means to give you an email to get a number
that, yes, I can do this deal or no, I can't.
This is like, you're serious.
I don't know what is the email for, should have problem.
You know who I am.
I do 300 car deals a month.
Hi, my name's Tommy.
I run a company called Delivered.
We do 300 car deals plus a month.
I've done 70 this week.
I have seven Porsche deals that we could be doing right now,
but instead you're insisting on an email.
Like that's who you're talking to, right?
Now it's like, okay, let's put this aside.
Like that's who you're talking to, right?
You're talking, you have 6,000 people watching you.
I have hard time hearing you.
Hello, hello, hello, I'm not hearing.
Hello, are you there?
I don't hear you.
Hello, hello.
Okay, this is clear.
Okay.
Fun fact, people ask me, is it easier to buy a car
at a luxury dealership versus a normal dealership?
I would say based on that phone call.
Hey, if you guys don't know who I am,
my name's Tommy.
I negotiate car deals for a living.
My goal is to save you time, energy, and anxiety.
I save you money, but that's a damn byproduct.
I charge a flat fee of a thousand bucks
so you don't have to deal with that lady.
I could sell more, but you want to deal with her?
You got options.
You can deal with me that actually cares
about your experience and my entire goal
is just make it easy for you.
You can deal with her.
Choices are yours.
Thank you for calling me.
How may I direct your call?
Hey, guys, speak to the manager.
Of course, let me get them for you.
Our state-of-the-art facility is open.
Oh, they must have disconnected.
I'll call back.
Is enough to shut down an entire dealership that looks bad?
They can't take a new phone call.
Oh, another number.
Hello?
Hey, this is Tommy.
I was on hold and then my phone hung up.
Sorry, I was trying to talk to your manager.
Talking to a manager?
I said I was trying to do.
Yeah, just hung up on me.
I can't see a manager from my perspective here.
I transferred it to my office, so.
Okay, are you not a manager?
No, I'm a salesperson.
Okay.
Let me find a manager on duty and give you a call right back.
Okay, I will wait around.
Okay, thanks.
But the amount of times that I've turned this into a deal
has been insane.
The 8% deal is here.
I'm going to take this 8% deal.
I'm already throwing it to my client.
Oh, my God.
Please see attached.
Let me know if you'd like some pictures.
I would love some pictures.
Honestly, Mariah, I hope she's watching the stream
because genuinely, from the bottom of my heart,
and she just sent me the breakdown of the numbers.
And just so we're clear, just to break down the numbers,
MSRP was $111,000.
She got it to $102,478, $85 doxy.
Total amount of finance because I'm paying cash
is $102,563.
The game was wild.
My clients excited.
They're pumped.
She just said, text me your email address.
I gave her my email.
Oh, guess what?
I have to do a credit app for her.
I'm going to call it.
She knows who I am, too.
Like, that's the worst part.
Hello?
Hi, why do you need me to do a credit app?
How are you?
I was looking for you in the live.
Yeah, why do you need a credit app?
I need your information because I need to work the number.
I need your address if I need to work on the self-tax.
You know who I am at this point, right?
Like, you know this is for my client.
I'm not filling a credit out for myself.
But you're in the live.
You know that this is real, right?
Like, you don't need a credit app.
Like, you know who?
Like, I don't know.
Like, you're just doing it.
No, no, no, no.
I find out who you are after I received the email,
after I was talking to you, right after, towards the end,
I figured out who you are.
And for me, in the beginning, you didn't be...
I worked with the brokers.
The brokers called me and said, very honestly, who they are.
I'm a broker.
I'm looking for a call from my client.
You contact me.
You ask me as you are looking for.
You wasn't honest in the beginning.
You should sound a broker.
I'm the TikToker.
I'm trying to get the older view.
And right now, what's the best number you can do?
I'm not a broker.
So that's...
Like you said, you just said it.
You said, I don't look for my car for myself.
I'm quite looking for my clients.
Yep, correct.
That's what you call it as a broker.
That's what you call as a broker.
That's probably the average person.
I'm sorry?
Not a broker, but...
But you're collecting money from the clients.
That doesn't make you a broker.
We call it as a broker.
So you're saying if I was a broker, I wouldn't need to need...
Like, why do I need to need...
You guys, you know who I am.
I'm not a broker.
Even if you were a broker, yes, we do.
I would still do a credit card.
So why would it matter if I was honest and told you up front
that I'm a...
Because I really need to know the customers
trying to get the $110,000 car, the qualification,
and where I'm selling the car is a state, out of state.
I need to know all that.
These are all matters for the dealership.
If you're doing this for a long time
and you contact every single dealer to get all this view
and trying to do this, as you're doing this for a life,
as I know you're doing this for your life,
you're making money off of it,
and you are not trying to make me make money.
You're asking for time to just show
which dealer is a good dealer.
You contact 10 times a dealership.
But this is not right.
You should be honest.
Up front said, I'm looking for a view on my TikToker
or trying to get the car on my TikToker.
And I would be honest, this go...
And I would be more than happy to jump with my manager
and say, I'm talking to the TikToker online,
and he's trying to get the car from us
and go ahead and give me a number.
You should be honest.
So you're telling me you would change your entire process
to make yourself look better in front of thousands of people
rather than just showing people...
I'm not. I'm not. This is my process.
Call me from the different number.
This is the... If you go on...
You need to put your information for...
But what I'm saying is, is if I was honest, right?
Let's just say I was honest.
Wait, one second. Let me talk, because I'll let you talk.
If I was honest and told you exactly who I was,
what would that change?
That would be change.
I would go to my manager and say,
I have someone trying to advertise
or trying to get the car for someone.
And he's getting this car, like you told me,
a s***, because that's not the Bay Area.
Then it's not the local.
Now you said, I'm down street.
You need to figure out if you're trying to make me look bad
and get all the viewer or whatever you're trying,
your point is to be on the phone for four minutes
to just not even trying to give me your email address.
For me to provide what my management asked me,
the policy of the dealership,
just requiring the email address for someone offering,
I'm not asking for social security or anything.
I was just asking the simple email address.
So again, you emailed me,
which I gave you my email and you sent me your credit card.
Yes, if you remember, I told you I need the information
based on the address, because the time I need to contact,
we are working on the number to put it in the system.
I need to know what the zip code
to be able to work the tax,
to be able to work the registration.
Of course, like I said it from the beginning,
I do need the f***.
But I'm paying cash, so you don't need that.
You have 5,000 people who are listening to you at the moment
and you don't need the tax because you're paying cash.
You do need to pay the tax and registration.
It doesn't matter if you're paying cash or you find us.
Even though it's a $100,000 car,
I need to know who the money comes from and all that.
But what do you mean if you don't pay tax?
Yeah, the client could handle their own taxes and registration
if they're buying a car.
No, that's not true.
That's not true.
How do I know?
How do I know?
You told me that you are down street and they are local.
With the locals, there is no way.
I never once said they were local.
You told me that, sir.
I never once said they were local.
Then you think, that's what I need that application.
That's what exactly I need to know.
You just don't listen.
You cut me off every time.
You're not listening.
You're just talking.
Nobody ever once said this was local.
This is what you told me from the beginning.
You are an honest upfront.
You told me you have a deal and that's where you're living.
Now you're down street.
You are.
No, that said that.
Yes, that's what you told me.
Well, the good news is this is all recorded.
The quality is you're.
And so we'll verify that if I said, hey, I just walked out.
I said, I just talked to and 8% off.
I'm not trying.
I don't know what you're trying to do.
I'm trying to buy a car from my client is what I'm trying to do.
And you're asking for an email to know your client information.
Yes, I need the address.
And like again, five liner, not the social security.
But you need email first.
And now you see how the information.
This is what I'm saying.
Just let me talk for a second.
You see how the information train goes.
Like I just need an email.
Now I give you my email.
Now I just need your address to send you the application.
I did say that.
Please go ahead.
I just want you to give this to your manager and just be like,
you know what?
Is this how you want me to talk to clients?
I promise you.
Exactly.
My manager was sitting here and he was the one to tell me what to do.
If your manager believes this is the best way to speak to people.
I'm not sure what you want me to do.
My manager asked me to get the person.
This is the basic information I need to know.
Am I selling the car in state or state?
Because the time I'm coming back with the total pricing,
I definitely need to work on the tax.
Or like you said, you need is the state.
Now I need to know what state because I need to put the tax and registration
for the tax deal together.
I would have given you my zip card and a heartbeat.
You didn't ask for my zip code.
You don't need my email for that.
You said that's not the car.
It's not belong to you.
What do I need your zip code?
The zip code is for the client.
Come on.
Okay.
Please put whatever the address you want to give the information.
I don't mind.
I'm definitely not giving you the application.
Ellie, I need you to listen for me just a second.
Please.
You've cut me off a million times.
I just need you to listen for a second.
You're talking to somebody who does this for a living that talks
to thousands of dealerships on a monthly basis.
This is the first time in three years I've done this.
I probably talked to 30, 40,000 dealerships.
I have ever seen somebody be this persistent
and having somebody fill out a credit app to give numbers to a car.
Your dealership is the one living in 1942, not the other way around.
There's a certain point where a customer is saying,
I don't want to do this where you have to adapt.
You pull out the script, throw it out the window and say,
let me go talk to my manager.
Let me figure this out.
You don't want to give an email.
Let me go figure this out.
I'm going to go talk to my manager.
Hey, he doesn't really want to give an email.
He doesn't want to use it.
He wants numbers.
He wants to buy a car.
Do you want to talk to him?
That's what we do, right?
You're just cutting me off.
You're getting mad at me.
Like you even said, if I was honest with you and told you
that I'm a car negotiator, you wouldn't change any of this process.
You would still be the same way.
No.
I ask for basic information.
If you're refusing, I'm going to get my manager to contact you.
Is that okay?
I've been waiting for your manager the whole time.
You can put me on hold.
I'm waiting for you.
Yeah, they're in the thing.
You said they're right next year, right?
Right.
I'm sorry if they have a client in the office right now.
They're dealing with it.
I will let him know as soon as he's done, he'll contact you.
Sir, I understand.
If I'm coming to your dealership and there is some policy,
I need to follow what your policy is.
I'm not going to airports myself to change your rule.
If that's your rule and someone else...
This is the people in the business.
If my client is trying to spend $110,000 with me,
and they say they don't want to use email,
by all damn mean, I'm not making them use email.
I'm already sending you the application, sir.
I'm sending you the application.
Do you wonder why the franchise model...
If you guys didn't have franchise laws,
I swear five years this model would be un-existent.
Hey, if you don't want to follow my process, be out of it.
Just go get it.
Oh my God, this industry.
I cannot wait for the moment that we can get rid of franchise laws.
I cannot wait for the moment we can get rid of franchise laws.
You think the dealership model is going to exist?
The only reason you exist,
if you're a dealership model, and the only reason you exist,
is because so much money is funneled to protect you.
Consumers don't want to deal with you.
Consumers don't want to work with you.
And you feel so entitled.
If you don't follow my process, you're not buying a car.
Guess what?
There's no business in the flipping world that survives that way.
You build around your customers,
because those are the most important people on the damn planet.
I feel like there's a system working against me, rather than for me.
You put me out of business tomorrow.
You know how many dealerships are having meetings behind my back,
trying to, how do we shut this guy down?
How do we do this?
The guy's going to say, and he's making this all look bad.
He's taking money out of our pockets.
You know, that's what they're doing right now.
So that's why I get a passion.
And because of what, I need you guys.
The only reason why this exists,
and the way I'm able to do this,
because I have so much support from you guys,
from clients, from customers, from people,
from just audiences.
I don't care if you're like, hey, Tommy, I'll never hire you.
Just watch the content.
Like it.
This is why I give free content.
Because at the very least, this is why I answer hundreds of emails.
I can't answer all the emails right now.
I'm trying.
Trust me, I try.
Hundreds of emails are just free advice.
Meet us answering away.
The reason why I do it,
because I understand you'll watch another video.
You're going to tell a friend or family about it.
Here we are, changing the damn industry.
I love each and every one of you.
I really do.
About this episode
Negotiation chaos takes center stage as Tommy tries to buy a Porsche Macan GTS (chalk exterior, black interior, specific wheel/seating options) while pushing for 5–10% off MSRP. Multiple dealership calls show how “no negotiation” claims fall apart—until inventory scarcity and market pricing shut it down. The episode also contrasts smooth, research-driven dealmaking with a frustrating TikTok-live call where a salesperson insists on email/“credit app” info to lock pricing, escalating into a debate about process, transparency, and dealership franchise rules.
My client wanted a Porsche Macan GTS in Chalk. Only 21 of them in the entire country. Called dealer after dealer and got the same answer. MSRP. Non negotiable. Take it or leave it.Then we found the one. $111,000 Porsche. 10% off on the table. The deal was basically done but that's when she lost her mind. 40 minutes of the worst call I have had in three years and 30,000 dealerships. You have to see this one to believe it!
