Porsche Saleswoman LOSES HER MIND on my WORST CALL EVER

Delivrd is the service/company behind the podcast’s car-delivery or lead-handling context. In negotiation calls like this, the company often routes you to a specific dealer or sales rep and may influence how the call is structured.

This segment is about the negotiation process for a new Porsche, including how the salesperson frames pricing, availability, and options to justify discounts. It also shows how buyers may push for a specific percentage off while the dealer counters with inventory and option constraints.

The Porsche Macan GTS is a performance-focused trim of the Macan SUV, positioned above the base models but below the top-tier variants. In the segment, the hosts are negotiating price and discussing specific factory options and wheel choices for this exact trim.

When a dealer says a “GTS color,” they’re referring to the paint color being requested for the GTS trim and how that color is perceived in the market. The segment highlights that the requested color (chalk) is actually popular, which affects how “rare” it really is.

The Porsche Cayenne is Porsche’s performance-oriented SUV, combining everyday practicality with a sporty driving feel. It’s frequently discussed in pricing and discount contexts because buyers compare trims like the Cayenne GTS and look for incentives or negotiated reductions. The podcast’s mention of getting thousands off a Cayenne GTS highlights how negotiation can materially change the purchase price.

“10% off” is a negotiation target expressed as a percentage discount from the vehicle’s price. In car sales, percentage discounts are often used to anchor negotiations, especially when the buyer is trying to reach a specific out-the-door budget.

VIN stands for Vehicle Identification Number, a unique 17-character code assigned to a specific car. Using a VIN lets the dealer verify the exact vehicle’s build, history, and current status, which reduces mix-ups during sales and delivery.

A stock number is the dealer’s internal identifier for a specific vehicle in their inventory. It’s commonly used to quickly pull up the exact car’s details, availability, and options—faster than searching by description.

MSRP (Manufacturer’s Suggested Retail Price) is the sticker price a manufacturer sets as the baseline for negotiations. Dealers may sell above or below MSRP depending on demand, inventory, and incentives, but MSRP is the reference point used in most pricing discussions.

“Cover shipping” refers to the dealer paying the cost to transport the car from their location to the buyer’s. In negotiations, dealers sometimes avoid discounting the vehicle price but offer to offset logistics costs instead.

In car sales, a “deal” usually means the agreed purchase price and terms—often including discounts, trade-in value, financing rate, and any add-ons. When the salesperson says they can’t get to the deal, they’re talking about hitting the buyer’s target out-the-door number or discount.

A “one-price store” is a dealership model where the price is fixed and there’s little to no negotiation. The hosts are contrasting that with typical dealership behavior, where pricing can change after manager approval or back-and-forth.

A flat fee is a set, upfront amount you pay for a service, regardless of how much money the negotiator saves you. In car deal contexts, it helps you understand the cost of outsourcing negotiations without needing to track a percentage or complicated billing.

A trade-in is when you give your current vehicle to the dealer as part of the deal for a new car. The trade value affects the overall out-the-door price, so negotiating the trade and the new car separately can prevent confusion and padding.

Accessories are aftermarket or dealer-installed items added to the vehicle, such as floor mats, cargo organizers, or convenience features. Like add-ons, they can be priced very differently depending on whether they’re installed by the dealer or bought separately.

Add-ons are extra items or services dealers tack onto the purchase, often with their own markups (like protection packages, warranties, or appearance items). They can significantly change the final price, so it’s important to ask what’s included and what’s optional.

The Macan GTS can be offered as different powertrains depending on model year and market—either gasoline or electric (EV). When a dealer asks whether it’s a “gasoline GTS or an EV GTS,” they’re trying to ensure the customer is referencing the correct vehicle configuration, since pricing, availability, and even listing identifiers can differ. This is a key detail in negotiations because it changes what car you’re actually comparing.

A commission number is a code tied to how a vehicle is allocated, ordered, or tracked through the dealer’s sales/ordering process—often separate from the “stock number” shown to customers. Dealers may use commission-related codes to locate production/assignment details. Here, the salesperson suspects the customer’s code is actually a commission identifier rather than an inventory stock ID.

When a car is “on the way from the factory,” it typically means it’s already produced or in production and has been allocated for shipment to the dealer. For buyers, this often affects negotiation because you may be choosing from a specific build that can’t be fully changed like an order from scratch.

“Tax satellites” appears to be the speaker’s slang for the extra government and local charges added on top of the vehicle price. These typically include sales tax and other fees that aren’t part of the MSRP itself.

The speaker is describing a limited allocation situation—only one unit is not already reserved, while others are spoken for. This kind of scarcity often drives pricing pressure and makes “negotiating down” harder.

This segment illustrates how car negotiations often revolve around “thresholds” (minimum acceptable discounts) and how those thresholds change based on the exact trim and availability. The buyer is testing the dealer’s flexibility, while the dealer is protecting margin on a specific high-demand configuration.

“5% off” is a negotiation discount expressed as a percentage off the car’s price. In car sales, the exact discount often depends on the specific trim, availability, and how much margin the dealer has on that particular unit.

“12% off” is a larger percentage discount being proposed as a more realistic target. Negotiations like this often hinge on whether the buyer is flexible on trim (e.g., GTS vs non-GTS) and whether the dealer needs to move that specific inventory unit.

“35” likely refers to a negotiated discount amount or a percentage figure (the context is discount talk right before and after). In car negotiations, big numbers like this usually mean the buyer and dealer agreed on a substantial reduction, but the exact meaning (35% vs $35xx) can’t be confirmed from the snippet alone.

A “state transaction” refers to buying or selling a vehicle across state lines, which can complicate taxes, registration, and paperwork. Dealers may be less flexible because they have to follow different state rules and handle logistics like temporary plates and title transfer.

They use “discrimination” to argue that sales tactics shouldn’t change based on who the buyer is (age, profession, etc.). In car buying, this connects to fair treatment in pricing and negotiation practices.

“Electric GTS” is a way of describing a high-performance GTS trim concept applied to an EV. GTS typically signals a sportier setup (tuning, brakes, and styling cues) even when the powertrain is electric rather than gasoline.

EV stands for electric vehicle. In Porsche’s lineup, EVs can be offered in performance trims (like GTS-style packages) depending on the model, and the shopping experience can differ from gas cars in charging, range, and incentives.

“Black interior” refers to the cabin upholstery and trim color. Interior color can influence perceived luxury, heat retention in sunny climates, and long-term wear visibility.

In car sales, “titled” means the vehicle’s legal ownership document (the title) will be issued to a specific person or entity. Whether it’s titled in your name affects who is legally responsible for the car and who can register it.

The dealer is arguing they have limited allocation—only a couple of cars for the entire year—so they can’t offer large discounts. When inventory is scarce, dealers often treat the car like a scarce commodity and rely on pricing power rather than negotiation.

The hosts mention Audi as an example of a brand where dealerships may have more room to discount. In some sales programs, the manufacturer can provide incentives that help offset dealer discounts.

BMW is referenced alongside Audi to illustrate a scenario where dealerships may receive incentives. Those incentives can effectively subsidize discounts, changing how much dealers can negotiate on price.

“Market value” here means the going price for the specific cars based on supply and demand, not the manufacturer’s suggested price. The speaker argues that their pricing stays at market value and typically won’t be discounted much below it.

“Market softened” means demand has eased and prices are no longer as strong as before. When that happens, dealers often face more competition and may need to reduce markups or accept lower margins to move inventory.

“Tie anything up” refers to finishing the remaining steps needed to complete a purchase—often things like closing a trade, finalizing financing, or completing paperwork. If those aren’t done yet, the dealer may not be able to lock in the deal or move forward immediately.

The hosts discuss whether the buyer pays cash or finances the purchase. In many dealership deals, the sales price can stay the same, while financing affects how the dealer earns money (for example, via reserve or incentives tied to the loan).

The segment mentions that paying cash can make “registering this car” simpler. Registration processes often differ depending on whether there’s a lienholder (common with financing) versus no lien (common with cash), which can affect paperwork and timing.

Out-of-state registration is when you’re registering the vehicle in a different state than where it’s being purchased. It often adds paperwork and processing time, which is why the dealer mentions a six-to-eight-week timeline to receive the actual registration.

Financing means the purchase is funded through a loan, which can add steps between the sale and when you receive final registration documents. Here, the dealer specifically ties the six-to-eight-week mail timeline to financing.

Keeping sales tax and registration separate usually means the dealer’s “deal” price doesn’t bundle those government fees into the same transaction. This can change how quickly you pay them and how the paperwork is handled, which is why the dealer frames it as affecting timing and process.

“Sticker” is a common shorthand for the car’s listed price (often MSRP). Paying “10% above sticker” means the buyer is accepting a markup over the published price, usually because of high demand or low supply. This is a key negotiation point because it directly affects out-the-door cost and perceived value.

Prepaid maintenance is when the buyer pays upfront for scheduled service coverage (like oil changes and inspections) rather than paying each time service is needed. Dealers often use it to make a deal “feel” more valuable and to justify pricing when they can’t discount the vehicle itself. It’s a common negotiation lever in luxury car sales.

“Protect what we got” is sales-speak for not discounting too aggressively because the dealer wants to preserve margin and inventory value. It often means they’ll only move on price if the buyer adds value elsewhere (like prepaid maintenance, accessories, or financing). This is a negotiation strategy rather than a technical automotive concept.

The “market” refers to what buyers are actually paying for a specific car in a specific time window. In negotiations, research like phone calls helps estimate a realistic price range rather than relying on guesswork or a single dealer’s quote.

“New car sales” is the sales channel for purchasing a brand-new vehicle from a dealership, as opposed to used-car sales. Pricing and negotiation tactics can differ because new cars may involve factory incentives, allocation, and dealer add-ons.

A “sack number” here appears to be the dealer’s internal identifier for a specific vehicle or stock unit. Dealerships use these numbers so sales teams can pull up the exact car’s details (specs, availability, and pricing) quickly.

“Great pricing” in a car-buying context usually means negotiating below the dealer’s initial offer, often by targeting the selling price before add-ons and fees. It can also involve comparing offers across dealers to understand what’s realistic for that specific trim.

When sellers say the market is “coming down,” they usually mean demand is cooling and prices are becoming more negotiable. In practice, that can increase the likelihood of discounts versus MSRP.

The salesperson references “Porsches,” indicating the customer’s research focused on Porsche vehicles. In negotiation contexts, knowing the exact Porsche model(s) and trim levels matters because pricing and availability vary widely.

The salesperson is offering multiple payment paths: financing (you borrow and make payments), leasing (you pay to use the car for a set term), or paying via wire transfer (often cash purchase). Each option changes your monthly cost, total cost, and ownership timeline.

A CRM (Customer Relationship Management) tool is software dealerships use to track leads, customer contact info, and follow-ups. “Opting in” usually means you’re agreeing to receive communications tied to that lead in their system.

A “$1,500 charge” is likely a dealer-added fee or add-on cost being justified during negotiation. Charges like this matter because they can be negotiable (or sometimes avoidable) depending on what they’re for—such as documentation fees, accessories, or market/handling add-ons.

“Do his research” points to the idea that shoppers should compare pricing before negotiating—using tools like online listings, local market averages, and MSRP/trim pricing. When buyers research first, they’re better positioned to challenge inflated fees or markups during the sales process.

A pre-sale is when a dealer takes a buyer’s commitment before the car physically arrives on-site. This is common for incoming or inbound vehicles, especially when customers want to lock in availability.

“8% off” is a percentage discount request off the car’s baseline price (commonly MSRP or the dealer’s listed selling price). In negotiations, percentage discounts can be easier to discuss than exact dollar amounts, but the dealer may respond with constraints based on their margin and incentives.

Asking a manager is a common step in dealership negotiations because managers control pricing approvals and discount limits. It often indicates the salesperson can’t unilaterally change the deal structure beyond a certain threshold.

“Selling price” is the base number the dealer claims the car costs before you add other charges like taxes, registration, and dealer fees. Negotiations often hinge on whether the final out-the-door total matches the selling price or gets inflated by add-ons.

A transfer fee is an extra charge tied to moving ownership or processing paperwork for a vehicle sale. In practice, it can be added on top of the advertised selling price, so it affects the true total cost you’ll pay.

In car sales, an “application to accept an offer” is often the dealership’s paperwork step to formally approve a purchase or reserve a vehicle. Even if you’ve verbally agreed on price, they may still require information to finalize the deal and “lock” the car for you.

“Locking the car” usually means placing the vehicle on hold so it can’t be sold to someone else while the paperwork and final approval happen. In negotiation contexts, it’s a way for the dealer to secure commitment from the buyer before moving forward.

“10% back” sounds like a deposit or incentive structure tied to the deal—often meaning a portion of money is returned or credited under certain conditions. Without more context, it could be a refundable deposit, a rebate, or a credit toward the purchase price.

“Honor the offer” refers to the dealership confirming and locking in the negotiated price/discount once the buyer provides required details. This highlights a sales process reality: until paperwork and eligibility checks are complete, the discount may be treated as conditional rather than final.

In car sales, “locking the car” usually means reserving a specific vehicle so it can’t be sold to someone else while paperwork and pricing are finalized. It’s often tied to a sales process step where the dealer needs confirmation (sometimes via deposit or signed agreement) before moving forward.

In modern car sales, dealers often require email to send deal documents, credit/ID forms, and e-signature links. This can become a friction point if a buyer refuses email or doesn’t check it, delaying the “commitment” steps needed to finalize pricing and financing.

A credit application is the step where the dealer collects your financial information to run credit and set up financing terms. Dealers may push for this early, but it’s only meaningful once the purchase price and deal structure are agreed, so you don’t get financing on an unknown or changing deal.

“Agree upon numbers” refers to finalizing the deal math—typically the selling price, trade-in value (if any), taxes/fees, and any discounts or add-ons. In negotiations, this matters because financing and “commitment” should be based on the final agreed price, not a placeholder.

The $110,000 figure indicates the car’s price level being discussed, which matters because higher-priced vehicles often have different negotiation dynamics and may be more sensitive to inventory and demand. It also frames why the buyer is pushing for a percentage discount.

“Holding” a car typically means the dealer temporarily reserves the vehicle for a buyer while paperwork, financing, or negotiation is finalized. Dealers may require contact details to create a reservation or buyer profile, especially if the car is in high demand.

Requesting an email address during a negotiation is often part of creating a customer record, reservation, or lead in the dealership’s system. While it’s common, it can also be a point of friction if the buyer feels it’s being tied to discount requests.

“Discounting over $10,000” refers to reducing the vehicle’s selling price by a large amount versus the starting price the dealer is quoting. In car buying, this usually means negotiating off MSRP and/or off the dealer’s initial “out-the-door” target.

This describes the typical dealer sales process: the salesperson needs manager approval to approve discounts or special pricing. Many dealers have internal pricing rules, so the “manager” step is where the negotiation either gets approved or shut down.

“7%” here likely refers to a discount percentage off the car’s starting price (often MSRP or a dealer’s baseline). Negotiators often compare offers in percentage terms because it’s easier to see how much money is being taken off.

The caller is talking about collecting “basic information” from a prospective buyer before moving forward with a deal. In car sales, this is often used to qualify leads, follow up, and route the request to the right salesperson or sales manager. It’s less about the car itself and more about how dealerships manage sales pipelines.

The transcript describes the dealership’s online intake process—collecting first name, last name, email, and phone number. That’s a common lead-qualification step, where the dealership turns anonymous browsing into a trackable prospect. It helps them prioritize follow-ups and measure which inquiries convert into sales.

Delivered is the company the host says he runs, focused on arranging car deals. In a negotiation context, a dealer or sales rep may treat the buyer differently when a third-party like Delivered is involved.

Porsche is the luxury sports-car brand referenced here. The key point in this segment is that the speaker is dealing specifically with Porsche sales activity, which often involves higher transaction values and more structured sales processes than typical mainstream brands.

“Working the number” is dealer-speak for adjusting the deal structure—price, trade/incentives, taxes/fees, and sometimes financing terms—to reach a target payment or total. It often involves multiple line items that can be confusing unless you ask for a full breakdown.

In car sales, a “broker” is someone who helps match buyers with vehicles (often for a fee) rather than selling as the dealership itself. The hosts are debating whether collecting money from clients makes the person a broker, versus being part of the dealership sales process.

“Up front” here is about transparency in the sales process—being clear about what you want, who you’re negotiating with, and why you’re shopping. In car buying, honesty reduces misunderstandings and can prevent dealers from reacting defensively.

The transcript references a TikToker angle—using social media influence as part of the negotiation. While not a car-specific technical term, it affects how dealers perceive the buyer’s intent and can change how offers are presented.

“Jump with my manager” describes escalation to a sales manager to approve pricing, incentives, or deal structure. In many dealerships, managers control the numbers, so getting them involved can be the difference between a firm “no” and an actual offer.

Using a credit card during a sales interaction can indicate a deposit, hold, or some form of payment authorization tied to the lead. It’s important because it can create financial commitment or trigger dealership processes even before the deal is finalized.

Paying cash means the buyer isn’t using financing, but it doesn’t automatically remove taxes and registration fees. Dealers still need the buyer’s location information to calculate and file the required state charges.

“Out-the-door” (OTD) price is the total amount you pay to drive the car home, including the car price plus taxes, registration, and dealer-required fees. Even if the buyer is paying cash, OTD costs still typically include taxes and registration because they’re government/administrative charges.

Asking for “client information” (like an address) often relates to how dealerships or sales agents document leads, verify identity, or prepare paperwork for a purchase. For buyers, it’s normal to share details, but it’s also reasonable to ask what it’s used for and how it will be handled.

A “zip code” is often requested to estimate taxes, registration fees, and sometimes eligibility for incentives based on local rules. In dealership workflows, it can also be used to route the deal to the right client profile.

This describes a common dealership tactic: using financing pre-approval or a credit pull to generate payment numbers before the purchase price is locked. For buyers, the key is separating “monthly payment” talk from the actual vehicle price and total out-the-door cost.

The “franchise model” refers to how car brands sell through dealer franchises—dealers are licensed to sell a specific manufacturer’s vehicles. It shapes how pricing, inventory, and customer communication rules are enforced, because dealers operate under brand and legal constraints.

Franchise laws are regulations that tie car brands to licensed dealerships, limiting how manufacturers can sell cars directly to consumers. In practice, they help protect dealership networks from being cut out by direct-to-consumer sales models.

Direct-to-consumer (DTC) sales means the manufacturer sells cars straight to customers, often reducing the role of middlemen like dealerships. The transcript implies this could change negotiation dynamics and potentially lower friction for buyers.

“Shut this guy down” refers to attempts by competing dealerships to stop a disruptive salesperson or influencer from operating. In the context of car retail, this can involve pressure, complaints, or other tactics to limit someone’s ability to generate leads or negotiate.