Ron Ananian The Car Doctor Nov 30, 2025

Ron Ananian, The Car Doctor - November 29, 2025 - Hour 2 - From Recycled Rides to the Dallas Autobahn: Collision Life in Texas

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35:03

Car

Toyota Highlander

The Toyota Highlander is a type of SUV that is larger than a small SUV but smaller than a full-size SUV. It's designed to carry families and their gear comfortably.

Term

mid-size SUV

A mid-size SUV is a type of vehicle that is bigger than a small SUV but smaller than a large SUV. It usually has enough room for a family and their belongings.

Car

Chevrolet Monte Carlo

The Chevrolet Monte Carlo is a type of car that was made for comfort and style. The 1972 version is one of the earlier models, known for its unique look and good performance.

Term

exhaust system

The exhaust system is a part of the car that helps get rid of gases produced by the engine. It also helps make the car quieter and cleaner by reducing pollution.

Car

Porsche Panamera

The Porsche Panamera GTS is a luxury car that is known for being fast and comfortable. It's designed for people who want a sporty driving experience with lots of features.

Car

Porsche Cayenne

The Porsche Cayenne is a fancy SUV that is designed for comfort and performance. It has a lot of power and is good for both city driving and off-road adventures.

Car

The Chevrolet Corvette is a fast and stylish sports car that many people love for its speed and looks. It's been around for a long time and is often seen as a symbol of American car culture. People talk about it when discussing cars because it's a classic example of a high-performance vehicle.

Term

ADAS

ADAS means Advanced Driver Assistance Systems. These are technologies in cars that help drivers by making driving safer and easier, like helping to keep the car in its lane or stopping it if there's an obstacle ahead.

Company

Service King

Service King is a company that fixes cars that have been in accidents. They help repair the damage and make the cars look like they did before the accident.

Term

ADOS calibration

ADOS is a set of technologies in cars that help drivers with things like parking and avoiding accidents. Calibration means making sure these systems work properly after they've been fixed or adjusted.

Company

Complete Collision Solutions

Complete Collision Solutions is a business that helps fix cars after accidents, especially those with advanced technology.

Term

totaled

When a car is 'totaled', it means it's too damaged to fix because the repairs would cost more than the car is worth. The insurance company usually pays the owner for the car's value instead.

Car

Honda Odyssey

The Honda Odyssey is a type of family car called a minivan. It's designed to be roomy and comfortable for carrying kids and their stuff.

Term

insurance company

An insurance company helps people pay for damages to their cars. If a car is damaged, they decide if it can be fixed or if it's better to pay the owner for its value instead.

Term

body shop

A body shop is a place where cars are fixed after accidents. They repair things like dents and scratches on the outside of the car.

Car

Honda Civic

The Honda Civic is a small car that is popular for being dependable and good on gas. The 2010 version has a modern look and comes with different engine choices.

Car

Ford F-250

The Ford F-250 is a big truck that can carry heavy loads and is built for tough jobs. It's very popular in the U.S. for work and towing.

Car

Hyundai Elantra

The Hyundai Elantra is a small car that is affordable and gets good gas mileage. It has a nice design and is safe to drive.

Car

Porsche

Porsche is a famous car brand from Germany that makes fast and stylish sports cars. They are known for their quality and performance.

Brand

Mercedes

Mercedes is a well-known car brand that makes luxury vehicles. They are famous for their high-quality engineering and advanced technology.

Term

scan tool

A scan tool is a device that mechanics use to check what's wrong with a car. It connects to the car's computer to find problems and read error messages.

Term

OE specific

OE specific means that something is made just for a certain car brand or model. It's like having a special tool that only works with that brand.

Term

electric vehicles

Electric vehicles are cars that run on electricity instead of gas. They are better for the environment and can save money on fuel.

Term

EV

EV means electric vehicle. These cars run on electricity instead of gasoline, making them better for the environment because they produce fewer emissions.

Company

Tesla

Tesla is a company that makes electric cars. They are known for their high-tech features and long battery life, making them popular among people who want to drive environmentally friendly vehicles.

Term

calibration system

A calibration system is a tool used to make sure that the sensors in a car are working correctly. It helps keep the car's safety features running smoothly.

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If you've been paying attention

and you listened to our last show,

we were talking with Dale Ross.

He is the program director for NABC Recycled Rides.

And as a result of that interview and conversation

about the Veterans Day giveaway

and everything that that entailed,

I got a little curious.

Curiosity is always a good thing in the mechanical industry.

And I said, you know, there's a bigger story here.

And I've reached out and I've got with us today

to start our Shiloh McCalus.

Did I say that right, Shiloh?

Yes, sir.

I did that.

Look at that, huh?

And she's the Chief Strategy Officer

for Texas Collision Centers,

which is the main proponent that's creating the NABC

ride giveaway.

Am I saying that right and correct me?

So lay it out for the audience

and welcome aboard to the Car Doctor.

Tell us all about the NABC giveaway,

how you guys participate in that.

Absolutely.

So we have been a partner of the NABC

Recycled Rides program for the last six years

since we started Texas Collision Centers.

And prior to this latest giveaway,

we had already given away seven vehicles

through the program over the course of that six years.

And we just have an idea.

Knowing that we were gonna have 16 locations open

in 2025, we wanted to repair one vehicle

per location to give 16 away

at a Veteran's Day specific event

supporting the military and recipients

that needed a vehicle.

So we went to Dale Ross and Debbie

and said, hey, we'd like to do this.

How about this crazy-brained idea?

And they said, hey, we're all in.

We wanna partner with you.

And so it was definitely a collaborative team effort

coming up with those vehicles.

It took about 70 for us to whittle down to 16

that actually qualified for the program.

They were donated by our insurance partners,

several different ones.

GEICO contributed 10, all state two.

And then we also had Mercury travelers

as well as Liberty Mutual donate vehicles.

We then refurbished those,

one at each of our 16 active locations.

The NABC Recycled Rides program does a phenomenal job

of partnering with local veteran charities

and identifying worthy recipients.

And along with that,

they also have a partner in ARS cars

that do the titling and paperwork behind the scenes.

So overall, very much a collaborative team effort

that brought us to be able to donate those 16 vehicles

to those 16 very worthy Veterans on Veteran's Day.

Shiloh, what are some of the qualifications?

How do we decide?

Are we looking for a particular type of vehicle?

And then how do you know?

Let's say we're looking for a Toyota Highlander.

We wanna give somebody a small SUV or a mid-size SUV.

How do you know that that stolen recovery

is capable of being resuscitated, so to speak?

What's the criteria there?

That's a great question.

So once a vehicle is identified,

and they're not all recovered tests,

recovered tests are generally a great vehicle,

but there's also minimal mileage requirements.

It needs to be within five to 10 years old.

We actually did several,

we had some hail here this year in Texas in the DFW market.

And so several of the vehicles that were given away

were actual hail damage vehicles.

So it's a mixed bag overall,

but definitely mileage is a requirement.

You have to make sure that it's in good working order,

obviously, and regardless of what is needed,

once a vehicle is identified,

we have to go put eyes on it.

So all of these are located at local co-part facilities.

So we actually had our regional managers go out

and look at about 70, like I said,

to get down to those 16 in particular.

Do you, you know, is there an age limit?

Three years, five years, 10 years?

I believe it's less than 10 years,

and that's an NADC requirement,

you know, that they dictate of what that year meant to be.

Right, and then mileage, under 100,000, 200,000,

we don't care, it's Texas, everything's dry and rust free,

so we'll just keep driving it forever.

There is definitely a mileage requirement as well.

And while I'm gonna look that up here

of what their requirement is while we're chatting.

You know, it's, Texas is really a great state for a car.

And I say this very sincerely in that,

you know, I remember seven years ago,

I found a 72 Monte Carlo in Menard, Texas, right?

And Menard is like in the middle of nowhere.

And it took forever and a day to convince the truck driver

to go pick up the car in Menard, bring it to Houston,

and then from Houston it was no problem

to get it to New Jersey.

But when I tell you this Monte Carlo

spent all of its life in Menard, in Texas,

that I went to take the exhaust off

and the nuts came off the exhaust manifold

like it was 1972, you know.

Now in New Jersey, we get that experience

for about eight months, and then we get this stuff

called snow and then that corrosive material.

So I've got to think Texas collision repair

has to be a whole lot different

than New Jersey or the Northeast, right?

I would definitely agree with that,

that the corrosive nature of the snow,

we definitely, that's a rarity here in Texas.

In general, we have a pretty mild winters overall.

Can I just ask you on a personal note,

what do you drive, Shiloh?

How many miles are on it?

Oh, I actually just got a brand new vehicle

a couple of months ago.

So I currently, and if you're a car guy,

you might appreciate this,

and I'm certain that you are on,

but I drive a Porsche Panamera GTS.

I like this feature.

And how many miles, what did you drive before?

How many miles did the other car have on it?

I mean, do you drive cars to the 2,300,000 mile mark?

You know, no, not myself.

I prefer to have a new vehicle every few years.

So I choose the least.

And prior to the Pan America, I had a Cayenne,

just a small SUV.

And I guess in Texas, there's places to utilize that.

Absolutely, hands no question.

Yeah, yeah, yeah, yeah.

So I do have the vehicle information here

for the NAVC's program handy.

So no older than eight years.

Right.

Also less than a hundred thousand miles,

no major structural damage,

good working mechanical condition,

and they do not want any electric vehicles,

hybrids, no luxuries like a Corvette.

Right, we're just looking,

we're looking for wheels and basic transportation

to keep people, you know, get them on the road,

get to the supermarket, family stuff,

and get them back on their feet.

And they're running this NAVC recycled rights program.

This is an every year thing, correct?

Oh, absolutely.

Yes, they are constantly, you know,

partnering with charities,

seeking out vehicles from the insurance partners,

and, you know, taking on those recipient candidates

that are nominated by the local charity partners.

And are there other body shops

across the country involved in this,

or is this a Texas Collision Center thing only?

No, sir.

So the NAVC is a widespread program

throughout the country,

and they partner with, you know,

everybody from a single shop mom and pop,

all the way up to the national MSOs.

So for Texas Collision Centers,

and let's stay with this for a minute,

for Texas Collision Centers to be involved in this,

16 stores, family run organization,

this is a big deal.

I mean, this isn't, okay,

we're gonna take this car and resuscitate it.

You know, offhand, I mean, is there a way,

can we measure this?

You know, how many cars

does the average Texas Collision Center

shop repair in a month?

3,300, 1,000?

We're, the average,

so we have really large boxes here in Texas.

And so our average facility is 45,000 square foot.

So a lot larger than what you might see

in other parts of the country.

So each of our locations on an average month

are in excess of 100 vehicle repairs.

So we are also DRP friendly.

We have many OE certifications.

So we're well known here in the market.

And so therefore we have a lot of different avenues

of doing business.

So if you're, if the average size

of a Texas Collision Center store is 45,000 square feet,

I'm trying to think of how many,

that's gotta be 30 bays?

Yes, sir, some of them have an excess of that.

So, you know, several of our locations

do over a million in revenue every month.

So again, some very, very large boxes.

Everything's bigger in Texas, kiddo.

Ain't it?

You know, I gotta tell you.

So you take this, you know, you've got,

you're doing, you know,

how many cars in a month and decide to add this one car?

But it's not just, oh, I'm just gonna

have one more cheeseburger.

This isn't like you're going through the drive

in at McDonald's and you just wanna add to the order.

This is a lot of maneuvering, right?

This is a lot of thought process and due process

and running that car through its paces

to be sure that you come out the other side

with a finished product.

And I'll tell you what, Shiloh, before you answer that,

let me pull over and take a pause.

We're here with Shiloh McCalus.

She is the chief strategy officer

of Texas Collision Centers.

We're talking about the N-A-B-C recycled rides

and the recent Veterans Day giveaway

and some other things.

And collision business in general.

So it's a lot going on in this conversation.

We'll both return right after this.

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Kishana wanted to pay homage to her son.

I lost my son to cancer when he was just 14 years old

and I came to UnitedHealthcare to make a difference.

She instantly made an impact on others.

Anything that I could do to honor him.

I understood I was once that person on the other side.

Through her work,

she's been able to turn her pain into purpose.

I do it for my boy.

He gave me so much.

Hear more stories like Kishana's

at uhc.com.

I've got Dan Morgan here on the pod.

Say hi, Dan.

Hey, how's it going today?

It's going good, man.

Tell us who you are and what you do.

I'm Dan Morgan.

I'm an attorney and a managing partner

at Morgan & Morgan,

which is America's largest injury law firm.

That's pretty awesome.

I think I saw a billboard of yours recently

that said 20 billion one.

20 billion is an insane number.

Yeah, 20 billion recovered.

It's actually, I think,

somewhere north, probably closer to 22 or 23 after this year.

And each year we get bigger and better

and our army grows.

So the number will hopefully keep getting bigger

and bigger as time goes on.

Awesome.

So how does someone get in contact with Morgan & Morgan?

What would I do if I got into an accident?

Probably the easiest way is dialing Pound Law.

That's Pound 529 from your cell phone.

We are always open.

Our call center is always waiting to take your call.

247-365.

Wow.

Dan Morgan from Morgan & Morgan,

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And we're back.

We're here with Shaila Makaela.

She is the chief strategy officer of Texas Collision Centers,

one of the Indian and the car doctor at your service,

obviously.

Shaila, when we pulled away for the pause,

we've been talking about a bunch of things.

N-A-B-C recycled rides, the veteran car giveaway.

And we were kind of talking about,

you know, the fact that, you know,

we've been talking about a bunch of things.

We've been talking about a bunch of things.

And we've been talking about,

you know, you pick a car from one of the 16

Texas Collision Centers down there in Texas.

And, you know, you're going to add one more to the mix.

One more to how many cars do you guys do on average a month?

Uh, last month we did 1,824 for the month of October.

And that's generally where we kind of land on a monthly basis.

Wow.

And you're going to add 16 more cars, right?

One each center.

So just one in the center.

It's got to be a lot because

you know, in a well-oiled machine like this,

you're adding one more.

And, you know, how does that process get started?

Who gets that car first and what do they do with it?

Well, that's a great question, Ron.

And I'll tell you really the first thing that we did

with this program is get the buy-in from our team.

Everyone needs to understand what the overall mission is

and what we were looking to accomplish.

And so what we ask is that our team of skilled technicians

donate their labor in order to perform the repairs on the vehicle.

We also go to our parts vendors,

those that we frequently buy parts from

and ask them for donations as well of, you know,

some of the parts that are required.

And the NABC does a great job of formulating relationships

with a lot of the parts vendors also.

So, you know, it's definitely a labor of love

and a collaborative effort across the board.

So, as far as getting it to the facility,

those vehicles were all towed by co-parts

and they covered the expense on that.

And then we go through a complete, you know,

blueprinting evaluation to determine what repairs

are going to be needed to bring the vehicle back

to, like, new condition.

And it just follows the traditional repair phases

from that point on, a thorough QC process.

And then behind the scenes are all the administrative duties

that go into the titling, you know,

working with the charity partners

to determine a recipient, also vetting that recipient.

There's a very extensive vetting process

for these veteran recipients.

They go through a background check to make sure

they don't have, you know, any criminal records of substance.

They also go through an income verification

to make sure that in the long term

they'll be able to sustain covering their own costs

for auto insurance registration, maintenance,

so on and so forth as well.

So, they're definitely, like you said, run a lot of moving parts

and a lot that goes into ensuring we're prepared

for, you know, such an event like this.

Now, does TCC Texas Collision Center, you know,

who's paying for all the parts, the material, the time?

You guys are just donating that.

It is definitely a mixed bag.

There are some, you know, parts

that we're able to get donated through our, you know,

our parts vendors.

There's also some sublet functions that were donated.

Some we pay for out of pocket.

Again, you know, our technicians donate their time,

so it's definitely a mixed bag.

A lot of the expense, you know, we handled ourselves,

but, you know, it definitely wouldn't have been possible

without some of those parts vendors

and sublet vendors also.

Is the program growing, Shiloh?

And for those of you just tuning in,

I'm a Chief Strategy Officer with Texas Collision Centers

and they were involved, have been for the past six years

with the NEBC Recycle Rights Program for Veterans.

You know, is the program growing?

Is it status quo or do you see an uptick every year?

I would definitely say I have personally seen an uptick

and I'll tell you how Ron is that every,

a week does not go by that I don't see

another giveaway on LinkedIn from a competitor,

another giveaway from a national MSO,

another giveaway from a mom and pop independent operator.

So I definitely feel strongly that this program has grown

and will continue to grow.

The NEBC also does their own golf tournaments

throughout the year where they ask for repair partners

to, you know, repair vehicles for that purpose.

They just did a giveaway at FEMA,

so definitely whip out it out.

In my opinion, it has grown.

I don't have, you know, stats to tell you per se

on the amount of growth they've had,

but I definitely know that it has grown

and will continue to grow.

Now, you know, veterans organizations are the VA, right?

The Veterans Administration, do they recognize this?

Does this work through them at all

or is this just something as an aside from the VA?

That is a great question.

So yes, sir, there were several of the recipients

that were identified and nominated by the local VA

and some VA related programs also.

So again, it was a mix of different charity organizations,

but the local VA was a representative

of several of the recipients.

Now, you know, what's the next step for, you know,

recycled rides?

Is it more exposure, more car giveaways next year?

Do we expand the program?

Is it in all the states?

Is it coast to coast or is it just select parts

of the country?

I believe it is.

I believe it's across the country

and, you know, something that I know they need.

So for example, this, our event that we held

at Texas Collision Centers was Mercury Insurance's first stint

in partnering with the Recycled Rides program.

And after the event was done

and those individuals from Mercury Insurance were leaving,

they said, hey, this was our first that we've done,

but it will definitely not be our last

because they saw how impactful it was of taking,

you know, a recovered vest, for example,

and just the overall, you know, impact and difference

that made in a veteran's life.

I've got to think in our closing minute

for this segment, Shiloh, I've got to think

that the veterans are overwhelmed

when they actually get the cars.

Do they know ahead of time or is it more of a surprise?

They do know ahead of time because they are required

to handle, you know, go and take the registration paperwork

to the Department of Public Safety

to get that process.

They have to obtain their own insurance

prior to drive away of getting to take the vehicle with them.

So they definitely know ahead of time

and, I mean, talk about gratefulness.

You know, many times there's not an eye-eye in the house

when you're getting their stories.

Right, right.

Hey, you know, when we come back, let's take a pause.

When we come back, I want to talk a little bit.

I want to get away from this for a minute if we can

and talk a little bit about what it's like running

a collision center in this modern age.

So if Shiloh, Makayla, you'd stay put.

I'm Ron Anani in the car doctor.

We'll both return right after this. Don't go anywhere.

Saving is very underwritten by Liberty Mutual Insurance Company

and Affiliates Excludes Massachusetts.

Kishana wanted to pay homage to her son.

I lost my son to cancer when he was just 14 years old

and I came to United Healthcare to make a difference.

She instantly made an impact on others.

Anything that I could do to honor him, I understood.

I was once that person on the other side.

Through her work, she's been able to turn her pain into purpose.

I do it for my boy.

He gave me so much.

Hear more stories like Kishana's at UHC.com.

I've got Dan Morgan here on the pod.

Say hi, Dan.

Hey, how's it going today?

It's going good, man.

Tell us who you are and what you do.

I'm Dan Morgan.

I'm an attorney and a managing partner at Morgan & Morgan,

which is America's largest injury law firm.

That's pretty awesome.

Why do you guys think you win so many cases?

The insurance companies and other companies that we go against

know that we're going to take it to the end,

that we believe in the case.

So we fight for every dollar and we're not afraid to go

that extra mile for our clients.

Are insurance companies actually afraid of you guys?

We don't bluff.

We take it to trial and we are not strangers

of getting very, very, very large verdicts.

Awesome.

So how does someone get in contact with Morgan & Morgan?

What would I do if I got into an accident?

Probably the easiest way is dialing Pound Law.

That's Pound 529 from your cell phone.

And our call center is always waiting to take your call.

24-7-365.

Wow. Dan Morgan from Morgan & Morgan,

America's largest injury law firm.

Thanks for coming by the show.

Thanks for having me.

Visit ForThePeople.com for an office near you.

I'm Joanna, founder of MidiHealth.

We focus on menopause.

JP Morgan saw our potential and connected us

with investors and partners.

Now we're scaling fast.

Visit JPMorgan.com slash Grow Without Limits.

JP Morgan is the bank of the innovation economy.

She threw things,

wandered, and started hoarding.

Mom's Alzheimer's was already so hard.

But then we found out she had something called

agitation that may happen with dementia

due to Alzheimer's disease.

And that was a different kind of difficult.

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Moments matter.

From the city streets to the open road tonight

If your right needs help wrong

We'll keep you rolling right

Yeah, he's the car doctor

Car advice done right

Yeah

So we're talking about everything

from recycled rides for veterans

to the collision industry.

We're here with Shiloh McCalus,

who is the Chief Strategy Officer

for Texas Collision Centers.

Shiloh, you know, we've covered

N-A-B-C, I think, and before we go

at the end of our conversation today

we're also going to put up about the website

and how veterans can find out more, etc.

But I want to talk a little bit

about the collision business, alright?

You've been in the collision industry

how long?

Oh, gosh, Ron, it has been

the collision industry alone

about 14 years.

So you've seen a change

in, you know, in a 14-15-year time span.

You think about the cars, right?

So you started when 2010s were out

and now 2025s are out.

You know, the difference

in the electronics on that vehicle alone

it's like Wright Brothers

by plane to space shuttle.

You could not

be more spot on.

It's technology advancements

have been tremendous.

You know, the rising costs,

skilled labor shortages, you know,

all these are things that we deal with

on a day-to-day basis.

And, you know, a lot of that comes back to

just the changing vehicle technologies.

You know, now ADAS is everywhere.

Right.

Calibration requirements as that

vehicle technology expands.

So absolutely, there's been huge changes

over the last 15 years.

Because the issues a body shop has

and let's go back even further

because I know a little bit about your history.

You worked for or with Service King

which was a Texas-based

collision repair group

20 years ago.

Is that correct?

That's correct.

So Service King founder Eddie Lennox

began Service King in the

DFW Metroplex in 1976.

And

my husband Dan McCalus and I

both worked for Service King.

Eddie Lennox's son, Jared Lennox

is actually our partner

in Texas Collision Center.

So we all worked there together

and, you know, then we decided

to branch off after Eddie

had taken on private equity partners.

Now today Service King

merged over with Crash

champions and so that's the entity

that you see today. But yes,

we all cut our teeth on, you know,

old school Service King back in the day.

Look at how, look at what a

big business

collision repair is.

If I can point out the obvious, right?

You're talking about corporations

and multiple

shop locations and, you know,

major, you know,

talents of labor pool and

you're, you know,

how can I say this?

What you guys spend on office supplies

and pencils every year has to be bigger

than half of, you know,

the municipal budget in some

of the towns in New Jersey.

You know, how do you manage

all that? I mean, you know, how many employees

does Texas Collision Centers have, do you think,

roughly, do you know? I mean, I'm sure you know.

I do. Yes, sir. So

it's funny because I was just ordering

Christmas cards today. So we have

342

teammates currently at Texas Collision

Centers. We also own

a ADOS calibration

company called Complete Collision Solutions

and we have 42 teammates there.

So this isn't, you know,

Three Bays and Mom and Pop.

This is a

huge undertaking.

And that gives you guys

the competitive

edge in a sense because body shops

and this is where I'm going with this, right?

You know, we were talking before about rejuvenating

a recycled ride for a veteran through the

with the NABC

recycled ride program.

Body shops have to be cutting edge.

I mean, mechanical shops have to be cutting edge, too,

but chances are

a mechanical shop, which obviously that's me.

You know, I'm not going to see that

cartilates out of warranty. Well, I

actually see them when they're in warranty,

but that's a different conversation because I'm trying to help somebody fix it.

But, you know,

you know, it's a

body shop, you know, when you drive that

5-4 show off the

dealer lot, if that thing gets rear-ended

in two weeks, somebody's got to fix it.

That's a lot of technology

to deal with.

Absolutely. And what you'll find

is, you know, those brand

new vehicles ride off the lot

many times, you know, get in

an immediate accident and sometimes the parts

aren't even available yet.

So, you know, you definitely have

to be creative. You have to be,

you know, up on the,

you know, most current repair procedures.

There's a lot involved as far as training

and equipment to stay on top

of how vehicle technology is

advancing. Where are you pulling your technicians

from, Shaila, if I can ask? I mean,

are you grooming technicians? I mean, you have to build

a technician the way you would build a car in a

sense, right? We do.

We do. And so, you know, I'll tell

you that up until this point,

you know, DFW being

where, you know,

are two of our MSO

regional competitors' headquarters are,

we have been able to

to date, we haven't

had any difficulty,

you know, hiring technicians. However,

I will tell you that, you know, we have

two more locations under construction

that will open later this year within

the next month or so. We have another one that

will open next year. And so, it's definitely

something that, you know, we're

thinking about as we

grow into the future, we're going to need

those homegrown technicians

and, you know, how it is today. Most young

people, they want the cool, sexy job.

They want the IT. They want,

you know, they don't want to bust their

knuckles and climb under cars anymore.

And we have actually hired a lot

of, we've got a lot of

generational families that work

for us that are helping to

groom their own technicians,

take them under their wing and

take their nephews and, you know,

sons and teach them the business.

But we, you know, we're definitely

thinking about while we haven't had

an issue to date in hiring technicians,

we're definitely thinking about

the future and, you know, what we're going

to do to plan to grow our

own technicians. Because you've got

to figure each location,

Texas Collision Center is

just to refresh everybody's memory. It's

16 facilities,

300, let's say it's 400 employees

between that and the ADOS stuff.

You've got to have, I don't know,

25, 30 employees each location.

Yes, sir. That's

ballpark. That is exactly where we're at.

So you tend to gobble up

the labor pool.

You know, they're, they're, you've got to

be iCar certified, right?

Yes, sir. You know, and every time a

manufacturer decides, well, we're going to paint

the car this way now.

I'm sure your painters all go,

and they've got to go back to school

for procedure.

And, you know,

it's a daunting task.

Is that a training division? Do you have somebody

that just manages the training side of it,

making sure the eyes are dotted

and the T's are crossed? That's got to be

a daunting job unto itself.

We do. We have an individual

that's in charge of not just our

iCar training, but also, you know,

QC, you know, our quality

assurance, all of the above.

And, you know, that's

all that he focuses on because we,

of course, always want to ensure a safe repair.

Is Texas different

the way they repair

in Texas versus, let's say, New Jersey?

For example,

I had a situation with a mechanical

customer. Her car got

re-rendered and totaled.

Well, they said it was totaled. It was an

O2 Honda Odyssey,

higher mileage, and the insurance company

said it needed $4,600

worth of repair,

which exceeded the value of the car. They

totaled it, and she was able to go back

to the insurance company, buy it back

for half that price.

And then she took it to a body shop, and they

kind of cobbled it back together just to keep it running.

And are the laws the same

in Texas as that still apply?

They are, yes, sir. The law

is the same. Something that we see

different in Texas is that because

the speed limits

are higher, we see

heavier hits, higher severity

overall. You know, in Texas

a lot of the

vehicle population are trucks. You know,

you are in a, you know,

2010 Honda Civic and you get rear-ended

by an F-250 truck. It's going to cost

significantly more damage than, you know,

if you were hit by a Hyundai

Elantra. Right? So, that's

some of the differences that we see that you might

not see as much of in New Jersey are those

two, you know,

items in particular. That's interesting,

right? The higher speed limits. What's

the average speed limit in Texas? Is there an average

of 75, 80? 75,

yes, sir. Wow.

What does everybody really do, do you think?

Well, about 85.

What do you do in that Porsche? I'm not going

to tell anybody.

I'm talking for personal experience, Ron,

yes.

I bet you you've exceeded 85.

I have, I have

once or twice. We like to call the Dallas

North Tollway here, the Audubon.

So, of course, of course

safely. Yes, of course. Well, hey

listen, you know what? I'm not going to

lie. There were moments in youth

might have been last week when

you know, I sort of

got a little bleary eyed and

you know, and if I take out the hot rod, that's a whole

another story. Hey, Shiloh, we're going to

we're going to pull over and take a pause for our last

segment and for the record, see

I told you there was an hour of radio here and you

didn't believe me.

I knew there was a bunch of stories here.

When we come back, I'd like to close up maybe talk

a little bit about tooling, where

you guys are finding your tools from. We'll talk

a little bit about scan tools if we can and what

we're doing for the electronics. And

you know, have you run into the scenarios of

cars that you're waiting on the technology from

the manufacturer? I thought we'd cover those

bases as well. So if you'd stay put,

we're listening. If you're listening, we're

talking to Shiloh McCalus, the Chief

Strategy Officer for Texas Collision

Centers. Obviously, I'm Ron Anini and the

car doctor. We'll both return right after

this. Don't go away.

Tishana wanted to pay homage

to her son. I lost my son to

cancer when he was just 14

years old. And I came to United Health Care

to make a difference. She

instantly made an impact on others.

Anything that I could do to honor him,

I understood I was once

that person on the other side.

Through her work, she's been able

to turn her pain into purpose.

I do it for my boy. He gave me

so much. Hear more stories

like Tishana's at

UHC.com

I've got Dan Morgan here on the pod. Say

Dan. Hey, how's it going today? It's going

good, man. Tell us who you are and

what you do. I'm Dan Morgan.

I'm an attorney and a managing partner at

Morgan & Morgan, which is America's largest

injury law firm. That's pretty awesome.

Why do you guys think you win so

many cases? The insurance companies

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know that we're going to take it to the end that we believe

in the case. So we fight for every dollar

and we're not afraid to go that extra mile for our clients.

Are insurance companies like actually

afraid of you guys? We don't bluff.

We take it to trial and we are not

strangers of getting very, very, very large

verdicts. Awesome. So how does someone

get in contact with Morgan & Morgan?

What would I do if I got into an accident?

Probably the easiest way is dialing

Pound Law. That's Pound 529

from your cell phone. And our call center

is always waiting to take your call. 247-365.

Wow. Dan Morgan

from Morgan & Morgan, America's

largest injury law firm. Thanks for coming by the show.

Thanks for having me. Visit

ForThePeople.com for an office near you.

I'm Joanna, founder of MidiHealth. We focus

on menopause. JP Morgan saw

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slash Grow Without Limits. JP Morgan

is the bank of the innovation economy.

She throw things. Wander.

And started hoarding.

Mom's Alzheimer's was already so hard.

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So we asked her doctor for more help.

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Weight gain, increased cholesterol,

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This season may be over,

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Stay tuned for Season 3

Episode 226

Congratulations again to

Derek's High School Outlaws.

DERRICK's CHELSEA

T-Mobile Friday Night

T-Mobile Wednesday

T-Mobile Friday Night

We started out talking about the N.A.B.C.

recycled rides for veterans and the recent giveaway.

Now we're into a whole nother venue regarding, you know,

collision centers and how do they survive

or how do they grow and, you know, the whole

infrastructure and I appreciate you guys

letting me do this this hour as we kind of step out

of our normal role of taking calls.

Shiloh, you know, let's finish the first question,

right, the technology side.

It's not like you guys have one scan tool

and that covers the gamut, right?

OE stuff, OE direct from the manufacturer?

No sir, so we have all tell scanners as well

as individual OE scan tools based on the certifications

that we have.

So like for example, Mercedes requires their own scan tool

where they have a flasher.

It's basically, you know, one technician

that has the capability to use that

because it has facial recognition.

So it's a mixed bag, but yes,

we definitely have several OE specific scan tools

also based on the certifications we have.

Now, you know, what are you doing for electric vehicles?

What are you doing?

Do you do, you know, just up the pickup trucks?

Do you do big trucks?

Where's that, where's that?

What's the variety of vehicles that a body shop system

like Texas collision centers would see today?

Great question.

So, you know, for us, we do a little bit of everything.

So everything from, you know, gas vehicles

we call them to EV, we have a Tesla certification,

Rivians, which are ramping up here in Texas.

We also have several commercial certifications, Ron,

because we actually perform commercial repairs.

Everything from a Sprinter van to medium duty vehicle

all the way up to Class 8 semis.

So, you know, those have certification requirements,

equipment requirements, you know,

we have to send technicians off

for training certifications.

So it's a, again, you know, a mix across the board.

Wow.

So it's, it's a, needless to say,

this is a full-time job, a full-time career in a sense.

Yeah, and you have to, you know, you learn to pivot,

you know, the last couple of years claims volume's been down.

And so we decided to pivot and evolve our overall strategy

by getting into those commercial repairs.

So would you say that the collision industry,

you know, where's, where do you think the future is?

You guys must sit down and go,

well, we've got to be prepared for this.

You know, you've got to be looking ahead to that car

that isn't even out yet two years from now.

And how do you prepare for that?

Yeah, that's a great question there.

I think, you know, when we think about the future,

the biggest thing for us is the skilled labor,

like we talked about, you know,

and then also just the evolving vehicle technology.

And that's exactly what led us to start our own,

you know, ADOS calibration companies,

because we see that, you know, more and more,

that's going to be a, you know, requirement in the future

as more sensors and things are added to vehicles.

Are you, I'm trying to think

I had to ask this question, Shiloh,

are you numb to expensive things?

I mean, you know, you go out

and you buy an ADOS calibration system

and it's $35,000.

You walk into a restaurant and buy a $100 steak.

Yeah, no big deal, right?

It just becomes a number after a while.

No, fair.

That is fair and that's a great analogy there.

And I'll say that, you know, an individual expense,

okay, no big deal, but when, you know,

you sit down and you look at those, you know,

P&L reports on a monthly basis,

those numbers definitely add up.

There's definitely a rising cost

to collusion repair, no question.

Right, and I'll bring it back to where we started.

So, you know, you've got tight budgets,

you're trying to make things work,

you're trying to buy tooling,

you're spending, you know, $35,000

on ADOS calibrations

and then you very generously step up

and put out one vehicle

per Texas Collision Center facility

for N-A-B-C, the recycled rides.

That's a heck of an undertaking.

You guys really deserve some kudos for that

as well as the other body shops

that are part of this great program

that you're involved in.

Thank you very much, Ron.

We appreciate that.

Where can the listeners go get more information

first for N-A-B-C recycled rides?

That's a great question.

So, the N-A-B-C has a website,

nationalautobodycouncil.org,

where you can see all the different programs

that they are involved with

and heading up,

including the recycled rides program in particular.

And then if anyone's looking for more information

about Little World Texas Collision Centers,

we are also at texascollisioncenters.com.

Thank you, Shiloh.

We appreciate you taking the time

to be with us today.

I'm Ron Anani and the car doctor.

We're back right after this.

Kishana wanted to pay homage to her son.

I lost my son to cancer when he was just 14 years old,

and I came to UnitedHealthcare to make a difference.

She instantly made an impact on others.

Anything that I could do to honor him,

I understood I was once that person on the other side.

Through her work,

she's been able to turn her pain into purpose.

I do it for my boy.

He gave me so much.

Hear more stories like Kishana's

at uhc.com.

I've got Dan Morgan here on the pod.

Say hi, Dan.

Hey, how's it going today?

It's going good, man.

Tell us who you are and what you do.

I'm Dan Morgan.

I'm an attorney and a managing partner

at Morgan & Morgan,

which is America's largest injury law firm.

That's pretty awesome.

Why do you guys think you win so many cases?

The insurance companies and other companies

that we go against know that we're gonna take it

to the end that we believe in the case.

So we fight for every dollar

and we're not afraid to go that extra mile for our clients.

Are insurance companies actually afraid of you guys?

We don't bluff.

We take it to trial

and we are not strangers

of getting very, very, very large verdicts.

Awesome.

So how does someone get in contact with Morgan & Morgan?

What would I do if I got into an accident?

Probably the easiest way is dialing pound law.

That's pound 529 from your cell phone.

And our call center is always waiting to take your call.

247-365.

Wow, Dan Morgan from Morgan & Morgan,

America's largest injury law firm.

Thanks for coming by the show.

Thanks for having me.

Visit ForThePeople.com for an office near you.

I'm Joanna, founder of MidiHealth.

We focus on menopause.

J.P. Morgan saw our potential

and connected us with investors and partners.

Now we're scaling fast.

Visit JPMorgan.com slash Grow Without Limits.

J.P. Morgan is the bank of the innovation economy.

She'd throw things, wander and started hoarding.

Mom's Alzheimer's was already so hard,

but then we found out she had something called agitation

that may happen with dementia due to Alzheimer's disease.

And that was a different kind of difficult.

So we asked her doctor for more help.

Seeing symptoms like these in a loved one,

it could be time to ask their doctor about rex ulty,

rex piprazole two milligrams.

The only FDA approved treatment proven

to reduce the symptoms of this condition.

Rex ulty should not be used as an as needed treatment.

Elderly people with dementia-related psychosis

have increased risk of death or stroke,

report fever, stiff muscles and confusion,

which can be life-threatening

or uncontrolled muscle movements which may be permanent.

High blood sugar can lead to coma or death.

Weight gain, increased cholesterol,

unusual urges, dizziness on standing,

falls, seizures, trouble swallowing or sleepiness may occur.

Learn more about these and other side effects

at rex ulty.com.

Tap ad for PI.

I'm glad her doctor recommended rex ulty.

Talk to your loved one's doctor.

Moments matter.

This is Rob Gronkowski from Dudes on Dudes

with Grant and Jules.

For the second season in a row,

I partnered with T-Mobile's Friday Night 5G Lights,

powering up hometown football across America.

This year, T-Mobile invested over $4 million

in prizes to help schools take their Friday nights

to the next level.

The votes are in.

And now, it's time to crown

our $1 million grand prize winner.

Congratulations to Derrick's High School

and Derrick's Arkansas, home of the Outlaws

and your 2025 T-Mobile Friday Night 5G Lights champion.

The Outlaws and their community rallied

to help them score a game-changing home field upgrade,

a Grant Fitness weight room makeover,

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to the SEC championship game.

To every school that competed,

posted and rallied your communities, thank you.

And to T-Mobile for making it all possible.

This season may be over, but the story isn't.

Stay tuned for season three in 2026.

Congratulations, again, to Derrick's High School Outlaws.

["The Outlaws and The T-Mobile"]

Back to wrap it up.

Boy, was that a great radio hour?

Okay, you know, you look at body shops

and that's why I stayed with that story.

Obviously, the NAVC recycled rides aspect,

very important, right, regarding the way

they were helping the veterans and cars for the veterans.

But as soon as I started talking to Shiloh,

as part of that other interview,

we were talking back and forth.

She wasn't even slated to be the guest.

And I said, there's a lot of knowledge here.

There's a lot going on.

And, you know, I just thought you guys would like that.

And I hope you don't mind me presenting it the way I did

in that, look at what it takes to run

a 16-collision repair facility.

That's just, that's huge, right?

That's a small city being managed down there, Texas way.

So our hats are off to them

and being part of the NAVC recycled rides.

But anyway, it's been great being with you today.

Till the next time.

I'm Ronan Aine and the car doctor reminding you,

good mechanics aren't expensive.

They're priceless.

See ya.

He's a car doctor.

Car advice done right.

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She'd throw things, wander, and started hoarding.

Mom's Alzheimer's was already so hard.

But then we found out she had something called agitation

that may happen with dementia due to Alzheimer's disease.

And that was a different kind of difficult.

So we asked her doctor for more help.

Seeing symptoms like these in a loved one,

it could be time to ask their doctor about Rexulti,

Rex Pipra's old two milligrams.

The only FDA-approved treatment proven

to reduce the symptoms of this condition.

Rexulti should not be used as an as-needed treatment.

Elderly people with dementia-related psychosis

have increased risk of death or stroke.

Report fever, stiff muscles and confusion

which can be life-threatening

or uncontrolled muscle movements which may be permanent.

High blood sugar can lead to coma or death.

Weight gain, increased cholesterol, unusual urges,

dizziness on standing, falls, seizures,

trouble swallowing, or sleepiness may occur.

Learn more about these and other side effects

at ricksulti.com.

Tap ad for PI.

I'm glad her doctor recommended Rexulti.

Talk to your loved one's doctor.

Moments matter.

This is an I Heart podcast.

Guaranteed human.

About this episode

Shiloh McCalus, Chief Strategy Officer of Texas Collision Centers, discusses the NABC Recycled Rides program, which donates refurbished vehicles to veterans. The episode highlights the collaborative efforts behind the program, including partnerships with insurance companies and local charities. Shiloh shares insights into the collision repair industry, the challenges of modern vehicle technology, and the importance of skilled labor. The conversation also touches on the growth of the program and the impact it has on veterans' lives, showcasing the dedication of Texas Collision Centers to their community.

ADAS ADOS calibration body shop calibration system Complete Collision Solutions EV exhaust system insurance company Mercedes mid-size SUV

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Original notes

On this episode of Ron Ananian, The Car Doctor, Ron takes a deeper dive into the story behind NABC Recycled Rides with guest Shyllo Michaelis, Chief Strategy Officer for Texas Collision Centers. Shyllo explains how their 16-shop operation teamed up with insurers and local charities to refurbish and donate 16 vehicles to veterans for Veterans Day—how the cars are selected, what qualifies, how recipients are vetted, and why it takes a small army of techs, vendors, and partners to pull it off. Then the conversation widens out: Ron and Shyllo talk about what it really takes to run a modern collision business—ADAS calibrations, EVs, commercial trucks, training, tooling costs, labor shortages, and repairing tech-heavy cars at Texas speeds. It’s a rare inside look at the collision side of the industry and the people using it to give something real back to veterans.

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