Starkey on After-Sale CX, DAS Tech CEO on Driving Sales, Ruder on Client Growth | Daily Dealer Live
About this episode
Engaging discussions on customer experience and sales strategies unfold in this episode, featuring insights from Tony Starkey, customer experience manager at Bob Pointer dealerships, and Alexi Venere, CEO of DAS Technology. Starkey emphasizes the importance of post-sale follow-up and personalized customer interactions to enhance retention, while Venere shares innovative approaches to leveraging technology for better lead management and customer engagement. The episode also touches on the evolving landscape of automotive sales, the significance of AI policies, and the need for effective data management in dealerships.
McLaughlin Ford
"...the acquisition of McLaughlin Ford in Sumter, South Carolina. This marks its first store in the state and bringing its total to 15 Ford dealerships nationwide."
McLaughlin Ford is a car dealership that sells Ford vehicles. It's located in South Carolina and has recently been acquired by another company, which means they will now be part of a larger group of dealerships.
McLaughlin Ford is a dealership located in Sumter, South Carolina, and is part of the Ford Motor Company's network of dealerships. The acquisition of this dealership by Crossroads Automotive Group marks an expansion of their operations in the region.
manufacturer incentives
"...purchasing power and manufacture incentives. That single location dealerships will have a tough time matching..."
Manufacturer incentives are special deals or discounts that car companies offer to help sell more cars. This can make buying a car cheaper or easier.
Manufacturer incentives are discounts or special financing offers provided by car manufacturers to encourage dealerships to sell more vehicles. These can include cash rebates, low-interest financing, or lease deals.
subprime buyers
"...more subprime buyers are getting approved now accounting for 14.2% of loans..."
Subprime buyers are people with lower credit scores, making it harder for them to get loans. They often have to pay higher interest rates when they do get loans.
Subprime buyers are individuals with lower credit scores who may have a harder time getting approved for loans. Lenders often charge higher interest rates to these borrowers due to the increased risk.
loan terms
"...loan terms stretching beyond 72 months are becoming more common..."
Loan terms are the details about a loan, like how long you have to pay it back and what the interest rate is. Longer terms can mean smaller monthly payments but more interest overall.
Loan terms refer to the conditions and duration of a loan agreement, including the length of time to repay the loan and the interest rate. Longer loan terms can lower monthly payments but may increase the total interest paid.
Repair360
"...let's talk Repair360 first. We love Repair360 reconditioning software. The dealership's secret weapon, the platform that connects the dots to help you sell more cars..."
Repair360 is a software that helps car dealerships fix up and sell cars more easily. It makes the process smoother and helps them serve customers better.
Repair360 is a reconditioning software platform designed to help dealerships streamline their processes and improve vehicle sales. It connects various aspects of dealership operations to enhance efficiency and customer experience.
Chevrolet
"...Chris Rudder, general manager, Northcutt Chevrolet, absolute pleasure having you on the show today..."
Chevrolet is a car brand from the United States that makes many different types of vehicles, like cars and trucks.
Chevrolet is an American automobile brand known for producing a wide range of vehicles, including cars, trucks, and SUVs. It is a division of General Motors and has a long history in the automotive industry.
Request an Explanation
Heard something you'd like explained? We'll add it to this episode.
Sign in to request explanations for terms you heard.
Want to learn more?
Browse our glossary for plain-English explanations of automotive terms, jargon, and concepts.
Help improve this episode
See something that's not quite right? Our annotations are AI-generated and can sometimes miss the mark. Click the flag icon on any annotation to suggest a correction.