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What To Do After A Car Visits The Body Shop? A Disussion On Car Shampoo. Episode #931
What To Do After A Car Visits The Body Shop? A Disussion On Car Shampoo. Episode #931
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About this episode
Exploring the aftermath of a car's visit to the body shop, this episode dives into the importance of proper car care post-repair. The hosts discuss the necessity of detailing, including the use of different car shampoos like foam wash and cleanse, and the common issues faced when picking up a vehicle from a body shop. They share insights on how to effectively clean and maintain a car after repairs, emphasizing the need for a thorough detailing process to address potential paint imperfections and contamination.
In this conversation, Marshall and Nick discuss their personal experiences with Thanksgiving traditions, the challenges of car maintenance, and the realities of body shop services.
They emphasize the importance of quality products in car care, the need for proper detailing after repairs, and the impact of technology on vehicle safety.
The discussion also touches on customer service in the automotive industry and the necessity of understanding the detailing process to maintain vehicle aesthetics and functionality.
Chapters
00:00 Thanksgiving Traditions and Personal Reflections
02:57 Body Shop Experiences and Car Care Essentials
05:50 Understanding Car Detailing Basics
08:39 The Importance of Quality Products in Car Care
11:38 Navigating Body Shop Realities
14:53 The Impact of Technology on Car Safety
17:37 Post-Body Shop Care: What to Do Next
20:36 Preparing for Detailing After Repairs
23:20 The Role of Detailing in Vehicle Maintenance
26:21 Product Recommendations and Sales Insights
Filter:
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Technical
Too Afraid to Ask
Car
Audi 100S
"... working then to get regrouped. The amount of Uno 100s. Yeah."
The Audi 100 is a stylish and comfortable car that was made for many years, known for being well-built and reliable. It's a car that many people appreciate for its quality and the way it drives, and it has a special place in Audi's history.
The Audi 100 is a mid-size luxury sedan that was produced from the 1960s to the 1990s, known for its advanced engineering and design. It played a significant role in establishing Audi's reputation for quality and innovation in the automotive industry. The Audi 100 is often discussed for its influence on future Audi models and its place in automotive history.
Car
Fiat Uno
"... Hell, I got some collection cars that have early Uno still on them. And that's what five years ago."
The Fiat Uno is a small car that was made a long time ago and is known for being easy to drive and park in the city. Many people remember it fondly, and some even collect them because they are unique and fun.
The Fiat Uno is a small city car that was first introduced in the 1980s and became popular for its compact size and affordability. It is significant in automotive history for its innovative design and practicality, especially in urban environments. The Uno is often discussed for its nostalgic value among collectors and its role in Fiat's lineup.
Car
Volvo XC90
"...cture, a little video. Volvo XC60 used to have an XC90. This is where some of those times we go, why'd y..."
Car
Volvo XC60
"...know, I sent you a picture, a little video. Volvo XC60 used to have an XC90. This is where some of those..."
The Volvo XC60 is a fancy SUV that is known for being safe and comfortable to drive. People like it because it has a lot of space for passengers and luggage, making it great for families or trips.
The Volvo XC60 is a luxury compact SUV that combines safety, comfort, and performance. It is significant for its reputation for reliability and advanced safety features, making it a popular choice among families and individuals seeking a premium vehicle. The XC60 is often discussed for its balance of practicality and style in the competitive SUV market.
Part
clay bar
"The first thing I would say is drive there with a clay bar in your pocket because I've never picked up anything from the body shop that didn't need some type of clay..."
A clay bar is a special tool that helps clean your car's paint. It removes tiny bits of dirt that regular washing might miss, making the surface smooth and shiny.
A clay bar is a detailing tool used to remove contaminants from the surface of a car's paint. It helps to achieve a smooth finish by lifting away dirt, grime, and other particles that regular washing can't remove.
Part
cabin air filter
"That cabin air filter better come out. Because that's... Let me tell you, man, any of your family has allergies, whatever. Get the cabin air filter out of there."
The cabin air filter cleans the air inside your car so you can breathe easier, especially if you have allergies. It's important to replace it regularly to keep the air fresh.
A cabin air filter is designed to filter the air that enters the passenger compartment of a vehicle. It helps remove dust, pollen, and other pollutants, which is especially important for individuals with allergies or respiratory issues.
Thanksgiving Traditions and Personal Reflections
Body Shop Experiences and Car Care Essentials
Understanding Car Detailing Basics
The Importance of Quality Products in Car Care
Navigating Body Shop Realities
The Impact of Technology on Car Safety
Post-Body Shop Care: What to Do Next
Preparing for Detailing After Repairs
The Role of Detailing in Vehicle Maintenance
Product Recommendations and Sales Insights
Select text to request an explanation
Welcome to the Pints and Polishing podcast, the most influential and listened to podcast in auto detailing. Welcome to the community.
All right, Nick, we're two family men, you know, we're known for that. We're also known for having some interesting thoughts when it comes to moments with others, right?
As both being fathers, we're also don't like Father's Day. So, off the cuff, thoughts of Thanksgiving. As Brian said, not my favorite, you know, I positioned so many people over to Black Friday, right?
Like, I propaganded that because, you know, Thanksgiving's always been kind of a weird holiday for me. I was always younger, was like, punt the traditions, never a big traditional guy.
Man, this year went for it. Went for the pumpkin pie.
Oh, yeah, I had a slice. I had a slice.
No, no, went for making it.
Oh, yeah. No, I didn't do that. We did the, let's just have a store make it.
Yeah, well, we got a couple bites and I was about it. My crust, not so great.
Didn't work out for you.
Didn't quite work out on the crust.
Yeah, you know.
How'd your ham turn out?
Well, I mean, that's another buy it, you know, buy the honey baked call it a day.
Look, for those that have followed us, let me be clear. I think it's great.
The traditions are great having families over. That's great. All that traditional part of it. That part I'm good with.
I think obviously I have family in from the Midwest, so it's a nice break for them because it's 68 during the day and, you know, it's all it's 30 back home.
So all that kind of stuff is awesome. I'm kind of with a lot of people.
I kind of go with the Thanksgiving thought of this stuff was so good. We'd eat it all year.
Right. That's just where I fall out on it. It isn't me trying to be like a smart ass about it. There's just a lot of it.
I don't enjoy. I just much rather like I'm sure many of you and many of you are going to disagree, but many will agree.
Like just a nice steak dinner would do better for me with some more fixings than normal and stuff like that.
But you do the traditions for people and we had great food. You know, my mom is a great cook and everybody made great stuff.
But it's just stuff I can't eat a lot of. I just don't like it that much.
One tradition that is true, which was posted in the group, which is why I'm drinking winter white ale today.
Winners here. It seems to be like right after Thanksgiving, something happens, right?
And it just goes cold. What 19 inches up in New York is what somebody posted.
But yeah, I saw that. Not only that, we had snow at the Ohio State Michigan game, you know, so I mean, yeah, it's here.
Is that your excuse? Is that why you lost?
Yeah, I don't know what you're talking about. Don't work 12 and 0 and number one, dude.
I was just dreaming that one day, you know.
And I was one of those guys right now that said we like I was on the team, you know.
You just bought the tickets though, you know, so you know, you do support.
You know, 32 degrees here. We did all wake up to something a little bit different this holiday season.
But even though it is traditionally gets cold, it seemed like people were a little bit in shock, right?
Which is what we always joke about. It is always funny. You know, we go, oh, suddenly there's weather here.
You've got rainbows over there. We've got snow. You know, I'm not sure what's happening.
Hey, we did have some killer rainbows, which is what he's commenting on.
We did have the first week of complete rain that I've ever had since living here.
What was it last week or the week before?
But we do need to have a public apology and a little bit of an announcement.
It's not the weather that will be holding up our packages.
UPS came in today and said, well, why don't we just bring a trailer tomorrow?
That'll be a lot easier.
Hey guys, I want to say this before you go deep down the HQ rabbit hole.
Our customers, man, they just they keep showing up.
And now having you UPS go, hey, we're going to have to bring an entire trailer to get stuff out of HQ is pretty cool.
We can't say enough things.
It is. Yeah. You know, we used to wait, you know, based on some different things, but we got all that solved.
We feel like, you know, that used to be something we talked about, you know, the way we had positioned things out today.
All the small stuff will still go.
But you know, the surprising part is why I was bringing it up.
The surprising part is the amount of gallons, amount of gallons that moved out over this, these sales.
And particularly I thought it was interesting.
I saw multiple people buying all three cleanse foam wash and then ceramic snow.
And I just say it used to just be there to pick one or the other, maybe two.
I thought it was very interesting how many orders are now including all three soaps.
I just to me is cool.
Yeah. And I think I think you and I kind of have this opinion that we've shared for quite a few years now as we've had these products is, you know, you're always going to have your favorite, the one that you kind of go back to the most.
But it's nice to have all three, especially guys, if you're doing stuff on your own cars, you know, ceramic snow, if that's not the one you want to use all the time, but you throw it in once a month.
If you're using it on maintenance clients and you throw it in once a month, it's a perfect little additive bonus.
Give a little pop, give a little extra protection.
Then you start talking about putting spray coat or slick on top of it.
Like you get something out of it.
But but the ones that I'm glad to see paired together is there's a real reason to have foam wash and cleanse.
I mean, those are two drastically different soaps.
I mean, they really are.
And for those that have never or have been taught to always use a pH neutral soap, that that really isn't the case.
There is a real reason to use a high alkaline soap on the pH scale to get through the extra dirt and the grime and stuff like that.
Well, we'll talk a little bit later about picking up the Nissan at a body shop.
Kathleen also had one, right?
Absolutely cleanse.
You pick up a car from a body shop?
Yes.
First thing, cleanse.
Are you a little bit shocked that we're still having so much trouble with body shops?
Because you basically have had this your whole life.
I've had it my whole life.
It's never gotten better.
It's always been the same.
Yeah.
Yeah.
Never.
You want to talk about a lack of evolution.
We don't really talk about this a lot.
But the body shop has essentially, I mean, other than they have to do different styles of work now because cars are different.
The way you pick up your car from 99% of body shops, it's in the same shape it was 25 years ago.
Yeah.
Yeah.
Absolutely.
So we're going to have a segment here in a little bit about what to do when you pick up your car from the body shop, right?
It is in there.
But you're right about cleanse and foam wash.
And as we do that into the year episode, people will learn about another soap that we're very excited about and a reason why we see that we need it.
Right?
So that will be something people have to learn and stay tuned of.
So here's another product that moved a lot of that actually had to spend a lot of time this morning working then to get regrouped.
The amount of Uno 100s.
Yeah.
I mean, there was people five or six at a time.
And you go, yep, makes sense. Good job.
Like, that's the way to do it.
Yes.
It's probably the most underrated product on the market.
I mean, realistically underutilized.
It's a beefy coating.
It's one, if you're putting on your own cars and you maintain your cars, you're probably easily going to run into eight.
18 to 24 months.
I mean, we have some people that got three plus years out of Uno because they're fanatic about taking care of their cars.
You know, we have cars.
Hell, I got some collection cars that have early Uno still on them.
And that's what five years ago.
So it's good to see people as just having multiple conversations today about that one year coding package.
I mean, it's it's a really elite package.
Number one to put on your own car.
If you're a professional and you're not offering that to a lot of people, I think you're missing out.
So walk walk us through it.
What is that?
Well, I think I think look stack is now the the perfect product to go, you know, wash de con stack a car.
I think Uno is the perfect quick one step and throw your one year coding on and be in the packages of.
One step one year one step three year one step five year.
Right.
And the organization of that is how you really sell people on what fits them.
And I think you and I, I know you a lot longer publicly.
But I mean, the early remnants of Uno, which was a previous product you had before I came on board.
I was already using a lot of it.
You know, I had already bought into that long before I was an owner, because it fits a lot of people.
Right.
There's a real reason to do these things.
And I think as people see the economy get into some rough waters, you know, one step in a one year and a in a stack and a no paint polishing.
Those are going to become more desired packages for people that don't want to bump up to a three and a five year on just a cost basis.
So not having something to give those people I think would be a mistake.
Well, the thing I wrote down is basics, right?
It's something we always talk about is being great at the basics.
You got people that are being really great at washing the car and then putting on a good one year coding.
You go, yes, yes, like, I think that's where you come together of it.
You see it.
You go, wonderful guys.
This is wonderful.
Like so many people are now enjoying the idea and in a sense to the ritual of what detailing is and what cleaning your car is, right?
The ritual of the basics and being great at the basics.
Now, being great and you can always appreciate the basics because if you don't do them.
Well, you end up like the guy that Randy had.
Now, Randy posted in the hyper clean specialist group.
He, well, 10 years of not washing a truck, 10 years of not washing a truck and sitting underneath the tree.
And Randy went to go hit it with tried to, you know, tried to love Velo, but Velo wasn't going to cut it.
So level and he used a couple of different pads and then got everything out.
But listen, if the fruity pebble gang wasn't there, what happens to a guy that doesn't wash his truck for 10 years?
Man, this guy's a trouble.
Yeah, I mean, it's, you ever wonder why this still happens?
Yeah, like you mentioned body shop.
Why does this still happen?
Like, why do you walk by the cars and there's still all that trash in them?
And you go, how is this real?
So I had someone call my phone and literally say, I just didn't wax my car.
And then he brought it here.
You know, can I just stop by and you tell me?
And it was just fried.
I mean, it was repaint situation.
And he goes, you know, if I had just waxed it, I go, but this is beyond that.
As you just washed it, you know, it would have given it a prayer above this, right?
Like, you're going to the end protection step.
This car looks like it had, I mean, you saw the wheels were just caked.
You know what I mean?
And I go, it's just a little bit more to it.
But it's like, he thought he, here's the thing, he actually did no better.
He just watched it bake in the sun.
This thing was what, under five years old, but out here you don't, you don't have a choice.
All right.
So there's two extremes here, right?
There's that guy.
And then there's the guy that goes through the friction wash twice a week.
And then we see his car three years later, right?
We can all go, there's the forget it guy.
Then there's the OCD guy.
Yeah.
But OCD in the wrong way, because after three years, his car, his black car looks gray.
And the clear code's been trashed to, there's always, to me, and I love to hear everybody's opinion out there.
If you, if you're watching on YouTube or wherever, there's just things, I guess, even if you take the detailer out of it and say,
not everybody's going to like their car as much as a detailer and take care of it on that level.
The amount of neglect we still see, I think at times just has to shock all of us because it's not like cars are getting cheaper.
You know, it's not like things are now, they used to cost 100 grand.
Now they cost 20 grand.
It's the opposite.
They used to cost 20 grand.
Now they're $65,000.
And the behaviors are not really changing fast enough for what's happened.
And you go, yeah, but to now repaint that, it isn't like the old days, dude.
You're not, you're not going down there and getting a $99 hood.
Like that's, that's not coming.
That's not happening anymore.
It's fascinating to watch.
I don't know.
It's just a fascinating thing to me.
So, you know, one of the things that happened over the break, you know, I sent you a picture, a little video.
Volvo XC60 used to have an XC90.
This is where some of those times we go, why'd y'all do this?
Right?
Remember the, you know, start the car by turning the knob, twisting the knob like, what happened here?
What are, what are we doing?
It's, it's, in the name of innovation, sometimes we take things too far.
Right?
We want to stand out.
We want to be different.
We got to do it differently.
It's like, no, you don't.
The key work just fine.
Push button start works just fine.
We all know where to look to start a car.
Like it's all, you know, we say this a lot on clutch culture, like tech for tech's sake is not a good reason to do tech.
Right?
Like just because you can doesn't mean it's a smart decision.
And I think a lot of the start buttons and the, you know, the way you, you shift into gear now, it's just way over thought.
Well, it's like there's always got to be something.
Yeah.
But then you're right.
Once you go and have to go have a body shop work on it.
Yep.
Well, part of the delay was recalibrations.
Yeah.
Right?
So, you know, this had to be recalibrated and well, they don't think that part was right.
So then they're going to go take it to the dealership dot dot dot.
So I got a weird question for you.
So we got all this recalibration.
You're at your cars at the body shop.
Did all of that calibration help the driver not hit the thing that they hit?
The answer is no.
Right.
The shops have never been busier from the buddies that I know.
So again, I'm all for safety and I'm all for tech.
But the most amazing thing is now you get a windshield replaced and you're into recalibration.
Okay.
I'm with you.
The thing is people are still wrecking their cars all the time.
So did all of this safety feature really stop all of these accidents?
Because I live in, I mean, I posted a picture where a guy parked his, I sent it to you, I think,
where a guy parked his car right in a telephone pole on a curve.
It shouldn't even have been possible.
You know what I mean?
So it's like you hear about it, but as you're right, it delays everything.
When we had our Lexus gotten a wreck, the recalibration, I think, was like another
two and a half days before we could pick the vehicle up.
Yep.
And then I get the message, hey, we got it.
And I'll get it rewashed for you.
Did they wash it?
Forgot to put the damn tag on the rear view mirror that says, do not wash.
And it was a rewash.
Oh, wow.
I don't know how many times he had been washed the way we say it in Oklahoma.
By the way, all I can do, folks, is lead him to water.
Can't make him drink.
We got a plenty of those door hanger, those rear view hangers at HQ there, bud.
Listen, as Kathleen also said, people are starting to get wild.
Because wild around my family, when, when I admit stupidity mistakes like that
and go, oh, yeah, they're going to rewash it.
You're going to let them wash it?
Yeah.
Oops.
Like, oops.
I mean, it's crazy.
You got to worry about this stuff, man.
It's just, it's what it is.
You're going to let them wash it, right?
Like we just talked about the basics, but here we are.
So top three things to do when you pick up your car from a body shop, right?
This is what exactly what I was, I was thinking when I was going through
everything and as you know, and as other people, and he might even listen
to this episode because he comments things to me all the time.
He's a buddy of mine.
Yeah.
He's a good friend I've known for a long time, right?
Dale's one of your team members, right?
Good team member of you.
We have nothing against body shop guys or ex-body shop guys.
It's just, okay, now that you pick up a car from a body shop,
here's what you need to do, all right?
These are fun when we do them.
All right, number one, say thank you, right?
Of course, right?
Say thank you for fixing your car.
But we listen to Nick say this over and over.
They're not professionals at really much anything else around that vehicle.
Say thank you for fixing their car.
But realize that that is the level of their expertise.
Yeah, think of it as a Lego set.
I mean, they don't paint the Legos real well, in my opinion.
They don't do a lot except reassemble the car really well.
I mean, that's what I think they do really well.
Now, there's some body shops do high end, you know, paint work,
but largely you're going to get it back with some sanding marks
and some, you know, maybe some nibs that have to be taken out
and things like that.
And yes, they should do those things.
But they're not a professional paint refinishing facility.
They are get the car back in working order.
And by the way, you know, with the way the world is now,
they're fighting tooth and nail just with the insurance companies
to make things happen.
Absolutely.
Okay.
So this is not a, it's the body shops fault.
It's the system that the body shop is working in.
So if they're going to be billing this type of money,
they can't also put exponential amount of time into the paint system.
They just need to get the paint on the car.
They don't have the next two or three levels to go.
So that is not the body shops fault necessarily.
Should it be better?
We can all make an argument one way or another.
I just tend to look at things more realistically of they're
just putting the Legos together and making sure that it's functional
and your bumper's not going to fall off and the door panels fixed
and all that kind of stuff.
So I think that's the place to start.
They might even say Washington is extra that we're doing
as a service for you.
Sure.
We technically only had to work on this door,
this back panel, this part here.
But we understand customer service.
And so we rewashed the car for you.
Like they probably be like, listen,
you guys need to chill out.
Not even like, listen,
you don't want us to do this extra service for you.
Most people probably don't know about it.
They don't understand the level, the niche, the eye, the thing.
But those of us that do know, what do we need to do?
First, say thank you, understand where they're at.
Second, we got to know that it's got to be detailed.
Whether that's us doing it or somebody that we're going to pay,
it's almost like as soon as you pick up the car,
you need to already have it scheduled.
It needs to be booked.
Whether it's you or you're paying somebody,
that car's got to go to a detailer.
Well, I would say this.
So when you said what's the first thing you would do,
the thank you part is correct.
The first thing I would say is drive there with a clay bar
in your pocket because I've never picked up anything
from the body shop that didn't need some type of clay
to get contamination back off some part of the car.
And sometimes in really tough circumstances,
you're having conversations about them leaving your windows open
while it was in the shop.
But there's no question that you're going to enjoy
your experience more if you do what you just said.
Just know it's coming home.
Hope it's put back together right.
Like you said, modern cars that the calibration is correct
and you don't have a bunch of stuff come up
in the first 50 miles, which can happen.
You got to get a detailed and you got to be willing to spend
some time and you're probably going to see some things
and some cracks and crevices you didn't have before.
And you got to kind of live with it because if you,
you can either get mad or you can just get it done.
There's really, you don't have really an option.
And you don't want to live with it.
No, you don't want to push that off, right?
You mentioned cracks crevices.
So let's just, we all know anybody,
we all know there's a lot of dust that goes from compounds.
If they didn't use hyper clean compounds, right?
Like there's a lot of mainstream compounds that leave dust.
There could be, you know, the wool.
Then you mix with moisture with the abrasive emotion
and everything together.
That can get pretty intense in a crack and you get the heat.
If there's heat involved in that,
if it's in a part of the country where it's hot,
that really maximizes it.
Yep.
And listen, these guys are...
Well, I've been, you've been in,
I've been, like I said, these guys are my friends.
So I'm back in the body shop all the time.
There's a fridge, I go grab a beer, crack open a beer
or hang out with these guys.
They're not surgically clean.
No, it's a dirty look.
It's a really dirty job.
I mean, it really is.
I mean, it's...
You start talking about everything that they have to do,
taking apart people's cars all day
and just what must fall out, you know,
from behind these panels and flying around in the air.
Like it's a tough world.
And I actually don't...
I used to think the body shop world was a world where
you're like, I could own a body shop.
I don't think that anymore.
Like it's a tough world.
And the dealing with the insurance and customers
and how everybody acts in their ecosystem,
you know, we see a fraction of that in detailing.
You know, we're not dealing largely with tons of insurance companies.
It's miserable.
I mean, just on our newer Lexus, I mean, it was miserable.
I mean, I had to come out of pocket
and then recoup my money like a year later.
And had I not had that attitude,
that car would have sat there and had more and more arguments
than it was getting worked on.
It's just not the right system, right?
Insurance sucks.
And if it sucks for us, it sucks for the people
to have to deal with them on the other end.
But you're right.
It's not a surgically clean environment.
It's very, very tough, grimy work.
You got to understand that.
And you got to go get it cleaned afterwards, right?
Like, that's a point.
It's not your...
We always think of the dust.
It's not just that though.
I mean, the interior needs to be...
Every window needs to be rec...
Like, everything needed to be detailed.
There's the time for the niche.
But there's the moment.
Not only if we're somebody that's picking up a car,
but hey, if we're a pro, ding, ding, ding,
maybe there's a marketing thing.
Hey, right?
Always a great time to get your car cleaned
after you pick it up from the body shop.
I'll give you another one.
That cabin air filter better come out.
Because that's...
Let me tell you, man,
any of your family has allergies, whatever.
Get the cabin air filter out of there.
Get you a new one.
Don't blow it out either.
Don't be that guy.
Just get you a new one.
Now, the number three is once you get through all that
and at the detail,
whether you've coded other things,
whether you've done what it doesn't matter,
it's just...
You're probably going to have to go ahead
and realize it's got to be polished.
Yep.
If you got a black car,
when I made the joke earlier about
you're going to let them rewash it,
she knew.
She knew.
Yep.
And she was right.
Not only was it the car wash marks,
you know, the...
You could see them.
We all know what they are.
And it wasn't the...
It wasn't an automatic car wash.
It wasn't the dealership.
If somebody does not prioritize
using their wash media appropriately,
right, whether that is right,
I'm going to say do it the nick approach.
Do the towels and flip everything.
Well, let's say you're even
a wash mitt guy.
Yeah.
Let's say you're even a...
What's the guard thing?
Okay, there's maybe even that.
I'm telling you with these that I saw,
there's a great chance,
and we know most body shop
and this guy's my buddy.
I bet you I go back there
and look at that mitt
and ask his detailer that washes the cars.
Hey, man, how often do you get to change this mitt?
Is that mitt really a priority to you?
Is that mitt really a priority to this owner?
It's not.
No.
But what does that mitt do
with an unlubricated soap
because they're just trying to think of...
They're not trying to fix the car
to the cosmetically approach that we do.
They're fixing it to,
as you mentioned, insurance
and the standards that are put
to make their money.
Not the cosmetic.
So that soap's not lubricated
like our foam wash.
That mitt probably isn't cared for
like you recommend to those in our world.
So we got to understand that, hey,
there's going to be a lot of marks
through the whole car
and it's just definitely going to need a polish.
Yeah, it's almost 100% guaranteed.
And I don't...
I think you got to look at the body shop,
you know, if it's your vehicle,
like, hey, it's going in there,
it's getting put back together,
and then I got to take it somewhere and get it right,
or I got to spend the time to get it right.
And there's just no way around it.
I mean, I've had incidents with...
And for anybody that thinks it's just paint,
I've had incidents where we've had to peel PPF off
because it was damaged while I was at the body shop.
You know, it just happens.
And you got to live with it
and do what you said is just you got to come home
ready to do the things that you need to do
and you got to move on from complaining about it, right?
Like, there's just no use.
It's been like this as long as I've been around.
It'll be like this long after I'm gone, probably.
You know, as many of you...
It's like you said, it's time to not complain.
Just know these are...
This is a small checklist of things you're going to have to do.
Yeah, because it wasn't like...
I took pictures, right?
We can definitely, as detailers,
take the joke of, well, also the panels that were worked on.
That rotary that went over...
And I know the detailer that's back there.
He's been there 10-plus years.
He's a...
If you've been cleaning cars for 10 years
and then buffing cars,
you're, to your point, elite now.
But you've done it a long time.
The amount of cars that he's gone over,
he has now reached a status
way beyond the amount of average people out there.
But even at that,
they're still...
Because it's not in their orbit.
It's not in their orbit to care about swirl marks.
Yeah, it's not in their orbit to do a two- and three-step down,
you know, to get the rotary finished out.
I mean, it's just not.
It's, did we get the sanding marks good enough?
Right?
Because they can live with that,
because that's what they're being paid to do.
It's just like when people get mad at dealers
and you guys have all heard me say this,
they distribute cars.
Stop thinking they do everything else.
Right?
They just...
They're a place to go...
Like you walk into Home Depot, you buy a tool, you leave.
They're a distributor of tools.
A body shop is to get this thing put back together
and largely, a lot of those guys that make an argument,
I'm not saying they're right,
they don't really think they should have to run a polisher over it.
They just do that kind of out of quote-unquote
the goodness of their heart to make sure it looks a little better.
Again, I know there's people who are going to disagree with that
and body shops that do much better work
or less work or whatever,
but it's about preparing yourself for the realities
instead of anything else.
This is how it works.
So, you know, the great thing for us
I got to play around
and we won't go into that.
People will get to hear about that product
in the later episode that we put out.
But good news, Nick.
Got everything out.
Looks amazing.
So here's something that I wanted to bring up
and we'll close on this.
You're going to hear this on a Tuesday,
but we just had a really great sale
and one of the things that happened on Cyber Monday
was a lot of people.
A lot.
I even got text messages inside of a group.
Hey, hey, well, what happens with this machine
and it was another brand and it was this and then they go,
don't worry about it.
Just go hop over to a hyper clean store,
get the liquid elements
and it's at such a great deal.
Why not just grab it?
And what the other people that are seeing
the liquid elements machine
that we're selling at a hyper clean store
is also how fluid,
how simple it is, how easy it is to use.
Yeah, I think we probably haven't said this enough.
We have the ability to carry every machine.
That's a fact.
It's not hard to carry every machine.
We chose the liquid elements machine
because I used it and go,
oh, this is better.
It just happens to be at a price point
that makes sense for almost everybody.
Right.
We weren't,
we'll probably be bringing other machines in
that fit some molds and help fill in some cracks
and we already have relationships with that manufacturer anyway.
But guys, we didn't bring in this machine
to sell a cheap machine.
We brought it in because I honestly believe
at the price point and what it is
and the amount of torque it has,
which I think a lot of DA's have screwed up over the years
and I've made that known to a variety of manufacturers
that have asked me my opinion on their stuff.
It's the best machine out there right now.
And when you talk about it, normally costs a couple hundred bucks.
I mean, it's just such a no brainer.
Absolutely, no brainer.
And here's the other no brainer
because like I said, it's going to be a Tuesday.
Some people are going to go,
I do want to try that machine sometime.
Hey, if you miss the sale, no worries.
The next one will be in May.
Yeah.
You got a little bit.
You got a little bit of time.
Hey, if you miss the sale, no worries.
We'll always have pro 20.
Pro 20 is a way that you can always get some wholesale.
Do something you go listen.
I don't have, I'm not ready for a sale.
I'm not to a sale yet.
It's still months away, January, February.
Whenever you listen to this pro 20 is still out there.
It's a wholesale deal.
You can always get that deal.
Yep. Absolutely.
All right.
We'll see everybody over the hyper clean specialist group on Facebook.
See you guys.
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