Chris Cotton Weekly Blitz
Chris Cotton
Updated 6 days agoWeekly inspiration from automotive service business coach Chris Cotton from AutoFix - Auto Shop Coaching. www.autoshopcoaching.com Run Your Shop. Don't Let It Run You.
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Episodes (266)
Stop Putting Yourself Last [E065]
Link for AutoLeap: https://bit.ly/3n5qW2MStop Putting Yourself Last - Chris Cotton Weekly Blitz1. Stop Being the Martyr2. The Trouble with Selflessness (more concerned with the needs of others)3. How Selflessness Becomes an Excuse4. Finding the BalanceCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Leadership Gold: You Know You're Out Front When [E064]
Leadership Gold: You Know You're Out Front When ...Link for AutoLeap: https://bit.ly/3n5qW2MHow do YOU handle criticism?How to Hold Up Under Criticism:1. Know Yourself2. Change Yourself3. Accept Yourself 4. Forget YourselfApplication Exercises:1. What are your deficiencies?2. How secure are you as a leader?3. How can you properly process criticism?Mentoring Moment: Observe how others handle criticism and share your feedback with them!Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Defining Moments Define Your Leadership [E063]
Defining Moments Define Your LeadershipLink for AutoLeap: https://bit.ly/3n5qW2MDefining Moments Define Your Leadership1. Defining Moments Show Us Who We Really Are.2. Defining moments declare to others who we are. 3. Defining moments determine who we will become. 4. Reflect on defining moments from the past.5. Prepare for future defining moments. 6. Make the Most of defining moments in the present. Application Exercises:1. What is your track record?2. How are you managing your decisions?3. How prepared are you for your future defining moments?Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
The Value of Exit Interviews [THA 278] - Remarkable Results Radio Podcast
We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTubeMatt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to ZChris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points Think of it as information gathering. We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter. It's getting more and more common to ask clients for reviews. We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review. People leave people, not companies Winning sports team- winning is a salve for everything If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought. Your role in an exit interview, as the owner or manager, is to shut up and listen. Ask questions. The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines. Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment. There are not enough exit interviews done We value customer reviews why not employees on an exit interview The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc.... Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have...
Are You Coachable? [E062]
Are You CoachableAutoLeap Link: https://bit.ly/3n5qW2M8 Point Check on Your Coachability . . Which of these are true and to what extent? 1. I usually allow my manager and others to complete their sentences before responding. 2. When I’m given feedback/ criticism, I usually think about it before responding, waiting just a bit. 3. When I’m given feedback/ criticism, I rarely find myself defending a position or action immediately. 4. When I’m given feedback/ criticism, I ask questions about it in order to try to better understand it. (A good sign.) 5. I feel my work’s purpose is to serve my external customers. 6. I feel my work’s purpose is to serve my internal customers (managers, colleagues, other departments). 7. I’ve changed/ revised my position/ approach because of the advice of another individual. 8. My manager invests time in my professional development (If s/he doesn’t, it might be because of a perception that you’re uncoachable).Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Leadership Gold - Chapter 2 - The Toughest Person to Lead [E061]
Please take a minute to check out our sponsor, AutoLeap: https://bit.ly/3n5qW2MLeadership Gold, Chapter Two; The Toughest Person to Lead is Yourself! 1. Judging Yourself:a. We don't see ourselves as we see others. b. We are harder on others than we are on oursleves. 2. Keys to Leading Yourselfa. Learn Followershipb. Develop Self Disciplinec. Practice Patienced. Seek AccountabilityAccountability Exercises:1. How Clearly do you see yourself?2. Where do you need to grow?3. How well do you take advice?Mentoring Moment:Conversations with your employees. Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Leadership Gold - Chapter One - Lonely at the Top [E060]
Leadership Gold - Chapter One - Chris Cotton Weekly BlitzPlease go to: https://bit.ly/3n5qW2M to check out our sponsor, AutoLeap! 1. Loneliness is NOT a leadership issue! 2. No one ever got to the top alone!3. Avoid positional thinking. 4. Understand that you are in the people business. 5. Application Exercises:6. Mentoring MomentCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Pet Peeves from Coach Chris Cotton [E059]
Click Here for more information from our sponsor: https://bit.ly/3n5qW2M1. Dirty Parking Lot, Weeds, No Striping, where do your employees, trash can??2. Lighting and signage3. Building needs painted, updated, benches, signage for after hours drop off etc…4. Windows washed, door clean, no handprints5. Information on the door correct (google my business information correct)6. Contact us…………7. Bathroom, public, clean, if you have a specific one for ladies do they have a place to hang up a purse and coat. 8. Stand up when people come into the business, for crying out loud look up and acknowledge the people9. Telephone on hold…………ask and then wait for an answer. 10. Waiting area nice and neat, wifi code correct and noticeable11. No nasty signs: short staffed signs…stop, 12. Smile be nice………..13. A shop environment that your daughter/wife/mother would go into and feel comfortableCoach Chris CottonEmail Chris: [email protected] Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008
Developing Your Auto Repair Shop Culture [E058]
Click the link to visit AutoLeaps site: https://bit.ly/3n5qW2MHere are the bullet points of what we are going to talk about this morning:The importance of having a strong organizational culture.The shop owners' role in fostering a high-performance culture.Definitions of organizational culture.Factors that shape an organization's culture.Considerations in creating and managing organizational culture.Practices to ensure the continuity and success of an organization's culture.Communications, metrics, for your repair shop'sCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected] success
10 Steps to Auto Repair Shop Business Evaluation [E057]
10 Steps to Auto Repair Shop Business EvaluationPlease click our sponsor link from AutoLeap to learn more information about their great shop management system: https://bit.ly/3n5qW2M1. Reputation of Shop–Google My Business, Interview Vendors that they use, Website……..Mystery Shop2. What role is the owner currently performing in the business? What about a spouse in the business?3. Website, Social Media, advertising4. What do the business financials look like?5. What type of POS do they use? Do they have one? 6. Are they using current technology? DVI’s, Cloud-based POS, 7. What does their equipment look like? Do they have an updated list? Items that are supposed to be inspected–have they been done and is it up to date? Do they have an accurate inventory?8. Processes and Procedures…..9. What does their cash flow look like?10. What is the quality of their current employees?11. Accounts Receivable vs. Accounts PayableCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Catching up with Shop Marketing Pros - Kim and Brian Walker [E056]
Catching up with Shop Marketing Pros - Kim and Brian WalkerSponsored by: Click here to check out AutoLeap: https://bit.ly/3n5qW2MCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Help for Small Struggling Auto Repair Shops [E055]
Please check out AutoLeap: https://bit.ly/3n5qW2M1. Get your finances in order! Make them readable and learn what the business’s numbers are telling you. 2. Separate your business money from your personal money. 3. Income statement/ p or l—generate one! 4. Stop making paper invoices! Get a cloud based POS system.5. Set Goals6. Hold employees accountable! 7. Align your car count with business needs. 8. DVI’s are a must! 9. Pay Plans10. Align for Profits! Make sure the business can generate what it needs in order to be successful! Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Catching Up with Chris Cotton [E054]
AutoLeap Link: https://bit.ly/3n5qW2M1. 8,000 miles driven so far this year! 2. Shop Visits in: Tucson, Plano, Albuquerque3. Big Bend National Park4. Service Center Scholars Meeting in Tucson5. WorldPac STX 2022 in Orlando6. ServiceUP Repair Cloud7. Weekly Blitz Podcast8. #grindpositivityCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Time Blocking - Gain Control of Your Calendar - Chris Cotton [E053]
Time Blocking - Gain Control of Your Calendar - Chris CottonAutoLeap: https://bit.ly/3n5qW2MEvery day, we juggle competing demands on our time and, as a result, experience more chaos than clarity.Luckily, there’s a solution: time blocking. This is a terminology change for me, I’ve always called it making appointments with myself but time blocking is the correct verbiage, With time blocking, you can gain control of your calendar in order to focus on what truly matters to you and the business. Time blocking can help you align your attention with your intentions, so you always prioritize the right work at the right time. What is time blocking?Time blocking is a time management strategy where you schedule out every part—and I mean every part—of your day. With time blocking, you’re effectively breaking the work week into bite-sized time slots where you check your email, work on projects, take a break, or even exercise.Like most time management strategies, time blocking is a way for you to reclaim your day and get a better sense of where your time is actually going. By scheduling blocks of work, you can not only ensure you’re completing your important tasks, but also make sure you’re setting aside time for rest and self-care.How time blocking works: To create a time block, group like tasks and schedule a block of time to work on those tasks. There are two main fundamentals of time blocking:Visually scheduling time blocks on your calendar, so your work can’t be interrupted or scheduled over.Grouping like tasks into one concentrated block of time.Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Raising the Bar - Chris Cotton Weekly Blitz [E052]
Link for AutoLeap: https://bit.ly/3n5qW2MShow Notes: I'm sure you've read articles about the importance of "culture" to shape the behaviors of your employees. One of my favorite descriptions of company culture is that it is "the invisible hand that shapes team behavior when there is no defined process or system to tell them what to do."But understanding the concept of culture doesn't give you a nuts and bolts path to intentionally build it. Here are seven leadership habits that I've emphasized with my business coaching clients over the past decade.1. Be on time, all the time.2. Meet your own deadlines (and take responsibility for when you can't).3. Clarify all action items and deliverables in writing at the end of every meeting.4. Clearly state what you can't commit to so that you don't lower the accountability bar in your company by missing a "phantom deliverable."5. "Close" the accountability loop.6. Ask, don't immediately solve.--Coaching Opportunity!7. Celebrate progressTo listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Wishbone vs Backbone - Chris Cotton Weekly Blitz [E051]
Click here to go to AutoLeap: https://bit.ly/3n5qW2MWhat is Backbone?Marshall defines backbone as "firm and resolute character". In action, she says, it might look and feel like courage. The word "integrity" also describes someone with a strong backbone. My belief is that everyone can grow a backbone and that business is a perfect place for you to learn how.The Three Components of Backbone:According to Marshall there are three components of backbone: competence, the ability to take purposeful risks, and confidence. Each component interacts with the other.1. Competence. Be open to growing your ability in every aspect of your academic career, and not just knowledge of your field. Seek out help in improving your writing abilities, time management skills, and ability to deal with others, for example. Cultivate experiences that will help your competence grow. List all your talents and abilities, and be aware of how much you've accomplished in the past few years.2. The ability to take purposeful risks. As Marshall says, this is "the ability to engage in intelligent, purposeful ventures on behalf of your career." By taking on appropriate challenges, you will not only succeed some of the time, but you will get practice in learning how to cope with setbacks, criticism and disappointment.3. Confidence. This is a natural outgrowth of the first two components and will lead you to take on more challenges. Knowing that you can survive the negative consequences of the risks you have taken will actually increase your courage and self-esteem. Having more competence, of course, will make you more calmly confident in yourself and your abilities. To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Auto Shop Profits and Cash Flow - Chris Cotton Weekly Blitz [E050]
As always I want to thank AutoLeap. If you are interested in a demo please go to: https://autoleap.com/As a preface to todays show I would like you to go and listen to: Common Issues with Financial Statements from Hunt Demarest: https://huntdemarest.captivate.fm/episode/02What I Want You To Take Away:Understanding why you need to put Profits FirstUnderstanding why putting Profits First is ImportantHow to set up Bank AccountsHow to start making AllocationsA better understanding of your Income StatementWhat it means when Accounts are Over & ShortCommitment to Implementing & when you will have it completedHave a great day and Rise and Grind Everybody!To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Don't Just Celebrate Wins - Savor Them! [E049]
Link to AutoLeap: https://bit.ly/3n5qW2MDon't Just Celebrate Wins - Savor Them!1) Reminds you of the goal you set and why you set it in the first place.2) Reminds you that a good, focused goal-setting process works.3) Motivates your team to continue delivering good work.4) Unifies the team around a positive outcome.5) Reminds the team that they work for a winning organization.6) Forces you and your team to concentrate on the positive rather than the negative.7) Builds momentum for you and your team.8) Gets you away from mundane day-to-day tasks.9) Allows you to connect with colleagues and co-workers in a way that is not just work-related.10) Allows you to reward specific employees.To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Repairing Your Repair Shop - Phase 3 [E048]
Link for AutoLeap: https://bit.ly/3n5qW2MIf you haven’t listened to the other episodes in the series please go back and listen to Episode 39, Series overview, Episode 41 Phase 1, Episode 44 Phase 2Are You happy with the shop you have?What’s Next, expansion into multiple locations?Exit Planning and StrategiesDeveloping Leaders, not managersMaking Employees comfortableIdentifying a potential owner in the businessInsurance in the businessIs your REd Envelope/Yellow Envelope done?529 Plans for your children, maybe one for your employees?Profit-sharing plansRetirement Planning, don’t depend on the sale of the business to fund your retirement.Who holds who accountable, who is taking over for you?To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Ten Year Anniversary - What I Learned - Could Have Done Better - Wisdom [E047]
AutoLeap Link: https://bit.ly/3n5qW2M1. Women in the aftermarket auto repair industry. 2. Embrace Zoom to meet with clients. 3. Overpay great employees! 4. Know the numbers cold5. Say no more often6. More Content7. Ability to throw out the playbook!8. Pay yourself first9. Remember and share the good, let go of the bad10. Don’t get involved in gossip, shut it down on the spotBONUS11. Don’t let the bad employees run off good ones12. Implement Auto Shop Profits and CashflowTo listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Donations and Donation Programs [E046]
AutoLeap Link: https://bit.ly/3n5qW2M1. Giving to others, making a statement—putting it out to the universe, we live in a world that is louder about negativity and quieter about positivity, 2. Our plan for the year—give monthly3. Gift for January, H.E.A.T. Texas State Chapter4. Others we’ve given to: https://ambucs.org/ , https://warriordogfoundation.org/ give to local needs, if you can’t give money give time. 5. 501c for Auto Repair Shops struggling from Natural Disasters6. Helping others, Gary Vee, Giving without expectation, but donating time without expectations, Don’t join a non-profit board for the networking, do it to actually make a difference in someone's life, https://www.youtube.com/watch?v=Do0gIzPa-f8 7. Donation program for businessAlso, find an episode from Remarkable Results Radio speaking fo Joel Ayers from the Automotive Aftermarket Charitable Foundation Inc.https://remarkableresults.biz/remarkable-results-radio-podcast/e128/To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: [email protected]
Rocket Fuel Chapters 4 - 7 Five Rules [E045]
Rocket Fuel Chapters 4 - 7 Five RulesAutoLeap: https://bit.ly/3n5qW2MRocket Fuel Assessment: https://bit.ly/32lNxRrRocket Fuel University: https://bit.ly/3GSEt5wFree Copy of Ultimate Guide to Auto Repair Shop Marketing: https://bit.ly/3g9eHhVA collection of episodes on the Entrepreneur Operating System (EOS); the overall components of Rocket Fuel. From the Remarkable Results Radio Podcast. https://bit.ly/3ISwXbqCHAPTER 4: THE ACCOUNTABILITY CHART The Accountability Chart is a supercharged organizational chart that forces you to be intentionally proactive about your structure, rather than reactively adapting a structure to fit your current people. CHAPTER 5: THE 5 RULES You need absolute core alignment in your Visionary/Integrator relationship to harness the power of the unique combination. RULE #1: Stay on the Same Page. This is accomplished through the Same Page Meeting. RULE #2: No End Runs. It’s essential for the Visionary or the Integrator to not impede the effectiveness of the other. RULE #3: The Integrator is the Tie Breaker. The basic rule of thumb is that the Sales Leader owns decisions on Sales issues, the Operations Leader owns Operations issues, and so on. RULE #4: You Are an Employee When Working “in” the Business. If you are a Visionary or an Integrator and also an Owner, you must recognize that your role as an “Owner” is very different from your role as an “Employee.” RULE #5: Maintain Mutual Respect. As a dynamic Visionary/Integrator duo, you must truly respect each other. CHAPTER 6: FINDING EACH OTHER Choosing an Integrator entails hard work and takes time. Before you begin this important search process, you must make sure you are ready to commit. Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Repairing Your Repair Shop - Phase 2 [E044]
As you get into today’s episode, Phase 2- Repairing YOUR Auto Repair Shop, you may know someone in your network who can benefit from what I’m talking about today, please take time to share personally or through your social network.” AutoLeap Link: https://bit.ly/3n5qW2M1. Growth Mode–Productivity tracking, What’s your shop capable of doing? 2. Employee Handbook–a mechanism to enforce the rules overall3. Employee Job Descriptions–Accountability4. Employee Pay Plans5. Marketing and car count, Determine if you need more cars to reach our shop's capability or just do a better job with what we already do. 6. Auto Shop Profits and Cash Flow, Controlling your money, Identifying the percentages for your business, setting up bank accounts, making an allocation chart, making sure the accountant is on board-if not time to find another one. Start making allocations–slow and steady wins the race. 7. Identify Key Employees, some can only get you so far, realize who those are and replace them if necessary. Keep the great ones! 8. Training for Everyone! It’s your job as an owner to elevate the abilities of everyone in the business. Don’t be afraid of training them and having them go somewhere else…..You can’t live/run a shop in fearCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Challenge - Give Great Phone [E043]
Does everyone remember the receptionist on ghostbusters?AutoLeap Link: https://bit.ly/3n5qW2MWhen I started thinking about this episode I went back to an old slide deck that I put together and I want to share some random bullet points from it:1. What I see most often in small businesses is that we rush to hire and then fail to follow up with employee training. 2. We put new hires on the phone not knowing if they know how they talk to customers. Why aren’t we following up on what the new hires say to the customers? 3. By not praising and rewarding them on what they did right we are teaching and training them poor customer service. Your employees don’t know what they don’t know!4. Locate and identify small problems before they become bad habitsIdentify training and operational weaknessesIdentify opportunities to serve customers more effectively than the competition5. Link incentives to performance—don’t punish people for doing things wrong, you coach them through that part of things, reward them for doing right. Great ways to identify this is by Mystery Shopping and Auditing phone calls. https://bit.ly/3ze561SThe only thing that separates your business from others is customer service, that type of service doesn’t happen by accident. Train yourself and your employees to excel and the results will amaze you! Steps for Giving Great Phone:1. When you hire, make role playing the phone part of your hiring process. 2. On the employees first day give them the script for answering the phone and then have them practice it. 3. Then only have them answer the phone for an amount of time and do nothing else! A lot of times we just put people in their seats and say here's the phone, the pos good luck and then we get upset because they don’t know how we want them to do it, because we never told them….4. Next we present them with the other scripts and practice, then start letting them work with customers in that way, all the while, recording, coaching, and rewarding them doing the right things. 5. One last thing, when you go through the role play on how to greet a customer, have them pretend it’s their long lost buddy from high school, great big smile, the feeling should be how the hell you've been and I can’t believe I’m seeing you now…………Your job should be fun, make it fun for the customer and the employee and you will be blessed in so many ways you can’t even begin to imagine. Shout out to New Zealand! Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.940-400-1008Email Chris: [email protected]
Rocket Fuel Chapters 1 - 3 - Visionary and Integrator [E042]
Chapter 1-The VisionaryIf you are a visionary you are entrepreneurial, a creator, and most likely you founded your company. You are an Idea generator, You have lots of ideas. As an idea generator, you probably have 10 new ideas per week and sometimes maybe 10 per day. Many of them might not be good and or not fit with the company’s focus, some might even be dangerous but in the end, some are absolutely brilliant! Those few great ideas keep the business growing and as the person that has/creates those ideas you are priceless to the business! Chapter 2- The IntegratorIntegrator is one who integrates, they harmoniously unite the major functions of a business, they are the conductor and keep the train running on time, they also create focus, accountability, and alignment. An Integrator’s role and skills are unique, they are the glue and the visionary’s right hand, they beat the drum and make sure everything gets accomplished they are referred to as the inside man or inside woman. Do you have an integrator in your organization? Are you the Integrator? Chapter 3- The RelationshipThe 2 roles are a complementary force coming together to form a system where the whole is greater than the parts, one without the other is doomed, together they create and the interaction evolves and they transform each other via complement, I want you to think of a rope with two twisted strands. Click here for more information about AutoLeap: https://bit.ly/3n5qW2MCoach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.580-491-3519Email Chris: [email protected]