Chris Cotton Weekly Blitz
Chris Cotton
Updated 6 days agoWeekly inspiration from automotive service business coach Chris Cotton from AutoFix - Auto Shop Coaching. www.autoshopcoaching.com Run Your Shop. Don't Let It Run You.
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Episodes (266)
Phase 1 - Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz [E041]
Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041You've realized it's time to make a change and now it's time to put in the work/rise and grind! you didn’t get here overnight!1. Start at the beginning: Income Statement-This is how we check the margins, true scorecard for success! Has to be organized in a way that is readable, 5 areas of Income: Labor, Parts, Tires, Sublet, Shop Supplies. You have to have offsetting categories for COGS. Email me for a link of a sample Income statement. YOU can’t run your business without one. 2. Hire a bookkeeper, or do it yourself but you should never be more than 24 hours from your Income Statement is up to date. My preference would be someone (YOU) updating it daily. If your current accountant and or bookkeeper can’t do that then fire them.3. Do you have a great POS system? You need to have great reporting. Time management, ability to interface with the customer and a DVI, need to be able to see your margins in real-time and on the work orders/estimates and be able to adjust. 4. Profit Margins in order, parts matrix in your POS, labor rate that pays your people well and lets you make a profit.5. Tracking and measuring, KPI’s–ARO, Average Estimate, ELR, LHPRO, Technician Productivity6. Working on Processes and procedures: Huge List, you should be able to hand someone on their first day all procedures pertaining to their job. If you don’t have these things then you don’t have a mechanism to hold employees accountable. Most employees want to be held accountable and want others to be held accountable. Time Off Policy & Procedure Blog Post: https://bit.ly/3zi2aRN7. Starting to actively coach your employees and hold them accountable to the processes and procedures. RO Audit Process: https://bit.ly/3sJEPY48. Identifying the right people to keep in the business and the people that aren't going to be able to continue with the business.9. Phone Skills & Coaching—Phone CAll Auditing: https://bit.ly/3ze561S10. Sales Skills11. Pay Plans for Service Advisors, Technicians, must be easy to understand and explain to their significant others! Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.580-491-3519Email Chris: [email protected]
Looking Back on 2021 - Chris Cotton Weekly Blitz [E040]
Looking Back on 2021 - Chris Cotton Weekly Blitz 0401. Growth of Business and industry2. Chris' Personal growth as a coach–almost 10 years as a coach, 19000 hours, Kimberly and I have traveled over 25,000 miles this year. 3. ServiceUp4. Tire Profit Gateway5. Peer Groups-Open to others in the automotive industry6. What you allow is what will continue. 20217. Don’t put a wishbone where your backbone should be! 2022 8. Wise words from Ashlan Kaplan, Not changing things we are improving, improving from where we were this year and where we ended, and improving things in 2022.9. Health & Wellness……………-------------------------Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.580-491-3519Email Chris: [email protected]
Four Phases Series - The Overview - Chris Cotton Weekly Blitz [E039]
Our Sponsor:https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership&utm_campaign=chris-cotton-websiteShow Notes: One quick note before we get started. Every shop is unique in its situation and what takes one shop 6 months to complete may take another 3 months and or 16 months. That's why we believe as a company there is no cookie-cutter plan and progression to get you from where you are to where you want to be. If you have a great handle on 'C, D OR E' then we can catch up and master 'A & B' and then move to 'F' and so on. In future episodes, we are going to go into greater depth in all of the topics that I am going to talk about today. Pre-Phase, Acknowledging you need help, you ask for help and receive help. Phase 1, You've asked for help, now what? Getting profits in place and processes and procedures. Phase 2, Growth Mode- Do we need more cars, fewer cars? Marketing and planning. Phase 3, Time to put a bow on it! Are we expanding? Are we happy with the shop we have? Exit Strategies and planning. Phase 4, Hero rides away or Margaritas on the beach? Everything has worked out and it's time to move on. You must remember, you can't do any of this if you don't ask for help!Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.580-491-3519Email Chris: [email protected]
It is OK to say NO! - Chris Cotton Weekly Blitz [E038]
It is OK to say NO!1. Establish your proper boundaries and policies -- early and well2. Just say “no"3. Offer an alternative.4. Be assertive, but remain courteous.5. Don’t respond immediately6. Know your value.7. Practice your response.8. Be more selfish.9. Use the ‘Broken Record’ technique. Coach Chris CottonAutoFix-Auto Shop CoachingVisit Auto Shop Coaching website HERE.580-491-3519Email Chris: [email protected]
Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz [E037]
Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037. Chris talks about the Importance of planning the continuation of your business in case of a short-term or life-changing moment.
Slow Down to Go Faster - Chris Cotton Weekly Blitz [E036]
Slow Down to Go Faster - Chris Cotton Weekly Blitz 036
Gratefulness - Chris Cotton Weekly Blitz [E035]
Gratefulness - Chris Cotton Weekly Blitz035
Behaviors That Limit Success - Chris Cotton Weekly Blitz [E034]
Behaviors That Limit Success - Chris Cotton Weekly Blitz 034Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life.Jealousy Self-Limiting Beleifs Living in the Past. Living Life in the Rear View.GossipGiving Up Too Soon. Throwing in the Towel.Negative Thinking
Hitting Your Five Iron - Chris Cotton Weekly Blitz [E033]
Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033Gaining your ConfidenceWhen you know you can
Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz [E032]
Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03Chris crashes the list price paradigm on dealer parts and for that matter on list price in generalHe's discovered that there are some great dealer service advisors ready for hire
Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz [E030]
Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030
Alignments as a Profit Center - Chris Cotton Weekly Blitz [E029]
Alignments as a Profit Center - Chris Cotton Weekly Blitz 029
Health and Wellness - Chris Cotton Weekly Blitz [E028]
Health and Wellness - Chris Cotton Weekly Blitz 028. Chris talks about mental health and keeping fit. He shares his personal goals and challenges all shop owners
Making and Keeping Appointments with Yourself - Chris Cotton Weekly Blitz [E027]
Making and Keeping Appointments with Yourself - Chris Cotton Weekly Blitz 027
The Notebook Technique - Eating the Elephant - Chris Cotton Weekly Blitz [E026]
The Notebook Technique - Eating the Elephant - Chris Cotton Weekly Blitz 026
Four Phases of an Auto Repair Business -Chris Cotton Weekly Blitz [E025]
Four Phases of an Auto Repair Business -Chris Cotton Weekly Blitz 025
Repair Orders as Legal Documents - Chris Cotton Weekly Blitz [E024]
Repair Orders as Legal Documents - Chris Cotton Weekly Blitz 024
Collaboration - Weekly Blitz with Chris Cotton [E023]
Collaboration - Weekly Blitz with Chris Cotton 023
Relationship Building - Weekly Blitz with Chris Cotton [E022]
Relationship Building - Weekly Blitz with Chris Cotton 022
Heads Up and Eyes Open -Weekly Blitz with Chris Cotton [E021]
Heads Up and Eyes Open -Weekly Blitz with Chris Cotton 021
Shoot For the Stars - Weekly Blitz with Chris Cotton [E020]
Shoot For the Stars - Weekly Blitz with Chris Cotton 020
Can Do's and Must Do's - Weekly Blitz with Chris Cotton [E019]
Can Do's and Must Do's - Weekly Blitz with Chris Cotton 019
Customers ARE Willing to Pay for NO Surprises! - Weekly Blitz with Chris Cotton [E018]
Customers ARE Willing to Pay for NO Surprises! - Weekly Blitz with Chris Cotton 018
Are You A Thermostat or Thermometer - Weekly Blitz with Chris Cotton [E017]
Are You A Thermostat or Thermometer - Weekly Blitz with Chris Cotton 017