Diagnosing the Aftermarket A to Z
Matt Fanslow
Updated 3 days agoMatt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.
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Episodes (251)
Rebounding After Failure [E141]
Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience. Show NotesA former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.Overcoming Failure (00:23:51) Reflections on overcoming failure.Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Tool Dealer Quid Pro Quo [E140]
Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. Show NotesInteractions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
The Perfect Marriage of Content and Instructor [E139]
Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry. Show NotesWatch Full Video EpisodeInspiration for podcast topics (00:01:49) Assisting other shops (00:02:40) Value of training (00:08:08)Understanding EV technology (00:04:20) Accuracy in training (00:09:32) Respecting electricity in EVs (00:15:39) Importance of training and safety protocols (00:17:05) Impact of EVs on the automotive industry (00:20:21) Need for reading service information (00:21:22)Educating and preparing for EV repair (00:26:27) Importance of owner's involvement in training (00:31:15) Autonomous Vehicles and Training Challenges (00:32:13)NFL Hall of Fame Visit (00:34:36) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Just Be Honest [E138]
Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.Show NotesDutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046Challenges Faced by Managers and Owners (00:01:30) Demand for Better Compensation (00:02:43) Assessing Value and Increasing Compensation (00:04:28) Honest Conversations and Fear (00:05:54) Hierarchy and Fairness (00:10:16) Improving Communication and Grace (00:15:52) Achieving Collective Success (00:18:12) Recognizing Flaws in the System (00:19:28) Taking a Step Back to Move Forward (00:20:58) Accepting Criticism and Turning It into a Positive (00:22:05) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Bill Walton [E137]
Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.Show NotesBill Walton's College Years (00:01:14) Bill Walton's NBA Career (00:02:48) Walton's Broadcasting Career (00:10:40) Walton's Philosophy and Legacy (00:14:02) NBA's 75 Greatest Players (00:20:50)Bill Walton's Legacy (00:22:00) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Key Questions with Elijah McMillan [E136]
Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/"In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital. Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.Key programming and aftermarket toolsObtaining a VSP (Vehicle Security Professional) licenseChallenges and opportunities of offering key programming servicesHybrid vehicle repair, particularly with Toyota Prius modelsHigh voltage battery repair in Prius Gen 2 modelsQuality repairs and competitive warrantiesAutomotive industry in Michigan and industry eventsKey fobs and inventory managementImpact of key programming tools on businessImportance of staying informed about the latest technology in the automotive industry
Zero Sum and Pro Wrestling [E135]
Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network. Show NotesZero Sum Games (00:01:18)Professional Wrestling as an Example (00:03:59) NAPA Auto Tech Training Programs (00:07:45)Shifting Marketing Strategy (00:10:09) Raising Perceived Value (00:15:09) Creating a Zero-Sum Situation (00:19:59) Rising Tide Lifts All Boats (00:21:06) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
The Sport of Auto Repair with Chris Jones [E134]
Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair. Show NotesThe parallels between sports and business (00:00:40) Mark Cuban's practicality and work ethic (00:01:11) Examples of underestimated talent in sports (00:11:13) The importance of work environment (00:15:42) Players leaving toxic environments (00:17:19) Players restructuring contracts (00:18:39)Finding talent beyond high draft picks (00:22:21) Building a winning culture (00:26:00) Isaiah Thomas and the New York Knicks (00:32:13) Aging Player Syndrome (00:34:35) Creating an Environment for Talent to Succeed (00:35:52) Impact of Compensation Structure (00:37:15) Respect for Time and Collaboration (00:39:28) Leadership and Culture in Sports and Business (00:40:37) Cultural Impact of Key Players (00:43:24) Leadership and Passion for Winning (00:47:42) The comparison between football and shop management (00:48:25) Managing and improving shop performance (00:50:36) Evaluating talent and maintaining a positive culture (00:54:51) The role of the coach in shaping the team's culture (00:58:45) The intense competitiveness and dedication of Michael Jordan (01:03:05)Draymond Green's Incident (01:05:17) Warriors Culture (01:06:32)Durant's Leadership (01:07:30) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
How Does Pornography Impact Individuals and Relationships? [E133]
Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues. Margaret Light, Marriage & Family Therapist, MA, LMFT, [email protected], Equilibrium Therapy and ServicesShow NotesProfessional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.Impact of pornography on sexual health and education (00:07:43) Unrealistic expectations and objectification (00:08:29) Warning signs of problematic pornography use (00:11:06) Ethical considerations of paying for porn (00:13:55) Dependency on porn for sexual activity (00:17:48) Acceptable use of pornography (00:19:23) The impact of hiding porn (00:19:37) Understanding relational problems (00:20:06) Individual perspective on porn use (00:20:53) Shame and embarrassment associated with porn (00:21:28) Pornography as an emotion regulation tool (00:23:29)Expanding coping skills (00:25:00)Neuroplasticity and brain rewiring (00:29:25) Realistic expectations for change (00:30:34) The impact of content on user preferences (00:35:17) Media influence on body image and fantasies (00:36:51) Porn Industry and Inclusive Content (00:38:51) Adolescent Education on Pornography (00:39:27) Mainstream Influence and Adolescent Expectations (00:41:10) Accessibility and Social Acceptance (00:43:32) Algorithmic Influence and Content Consumption (00:45:27) Relational Dynamics and Pornography Use (00:55:42) Relational Skills in Addressing Pornography (00:59:16) Ethical Use of Pornography (01:00:22) Demonstrating Care and Consideration (01:03:15) Seeking Therapy for Relationship Issues (01:04:22) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
How To: Talk to Kids About Careers in Automotive [E132]
Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.Show NotesIdeas for Engaging Students (00:01:19)Addressing Misconceptions (00:07:59) Value of Skill and Talent (00:13:41) Changing the value system (00:19:04) Impact of artificial intelligence (00:21:21) Future of Auto Repair Careers (00:22:40) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Are We Setting Barometers? [E131]
Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.Show NotesComparing lawnmowers and chainsaws (00:01:14) Demonstrating value in automotive repair (00:10:46) Marketing and communication strategy (00:12:57) Setting the barometer through demonstration (00:15:22) Utilizing social media and radio for marketing (00:17:34) Comparing Products (00:19:44) Demonstrating Value (00:20:51) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
That EVIL Word: Profit [E130]
Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit. Show NotesThe association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Lock Labs, AutoProPad, and NASTF with Mo Ali [E129]
Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. Show NotesNASTF and Vehicle Security Professional credentials (00:02:32) Impact of the credential requirement (00:03:54) Role of NASTF and implications of the new requirements (00:09:14) Debate on key programming (00:11:44) Potential consequences of the new credential requirements (00:14:28) VSP Credentials and Key Cutting (00:18:54) Implications of Key Making Outside Locksmiths (00:22:21) Predictions for the Locksmith Industry (00:24:20) Challenges and Opportunities for Locksmiths (00:29:40) Perception of Locksmiths and Technicians (00:32:41) Forced Collaboration and Industry Changes (00:33:27)Complexities of Key Making (00:37:01) EPA Regulation and Emissions-Related Information (00:39:23) Acquiring Immobilizer Data (00:50:55) The learning process and lack of knowledge (00:51:50) Security measures and protecting investments (00:52:45) Government intervention and industry governance (00:56:58) Advocacy and industry collaboration (00:57:59) Engagement with NASTF and advocating for changes (01:00:01)Progress and understanding in industry changes (01:02:48) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Gaming and Auto Repair...and Life [E128]
Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry. Show NotesGaming and the Lessons from Elden Ring (00:00:11) The Importance of Training for Technicians (00:11:08) Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) Free Thinking and Following Procedures (00:17:53) Gaming Experience and Work (00:18:53) Feeling Good about Accomplishments (00:19:57) Learning from Situations and Journaling (00:21:01) Improvements and Tools (00:22:10) Business Decisions and Tool Acquisition (00:23:16)Applying Gaming Enjoyment to Work (00:24:17) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
What Makes For a Great Class with Sean Tipping [E127]
"Would you be willing to pay extra for certain classes?" Email Matt: [email protected] Sean: [email protected] Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training. Show NotesThe Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.Cloning (00:01:39) Calibrating Subaru(00:08:30)Characteristics of a GGreat Automotive Training Class (00:13:25) Balancing theory and practicality (00:16:52) Selecting the right class (00:17:57) Designing effective classes (00:19:13) The value of educational strategy (00:23:39)Challenges in class development (00:25:53) The role of humor and interaction (00:31:56) Engaging Presentations (00:33:16)Handling Audience Interaction (00:34:40) Effective Presentation Styles (00:37:14)Responding to Questions (00:37:45) Honesty and Case Studies (00:42:19)Powerpoint Presentations (00:51:52) Reference Material (00:55:09) Hands-On Training (01:04:16) Logistics of Hands-On Classes (01:05:13)Challenges of Hosting Hands-on Classes (01:10:33) Interest and Investment in Specialized Classes (01:13:06) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
We REALLY Need to Talk About Electricity [E126]
Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems. Show NotesChallenges of Explaining Electricity (00:01:15) Fundamental Aspects of Electricity (00:02:42) NAPA Auto Tech Training (00:18:20)Understanding Voltmeter Readings (00:19:21) Ground Reference and Voltage Drop (00:20:29) Effect of Resistance on Voltage (00:22:44) Series Circuit and Voltage Split (00:29:17) Verification of Electrical Issues (00:32:29) Fuse Block and Voltage Verification (00:34:44) Voltage Drop Testing (00:34:55)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
How Dating and Running a Shop Are Very Similar [E125]
Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.Show NotesDating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.Promoting Training (00:20:20) Advocating for the importance of training.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Reflections on Vision Hi-Tech Training & Expo 2024 [E124]
Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. Show Notes Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Get the Most Out of Vision Hi-Tech Training and Expo - With Tanner Brandt [E123]
Thanks to our Partner, NAPA Autotech napaautotech.com Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.Importance of selecting classes and getting the most out of training events in the automotive industryChoosing classes based on areas of struggle and seeking advice from experienced instructorsDifferent phases of attending training eventsValue of soft skills and communication courses in the automotive industryImpact of quality training programs offered by NAPAImportance of ongoing training to keep up with evolving vehicle technologyImportance of specialized training, particularly in the area of electric vehicles (EVs)Value of specialty classes focused on specific vehicle brandsImportance of networking and staying engaged during training eventsChallenges faced in diagnosing automotive issues, particularly related to parasitic battery drainsThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
"Ask Us Anything" Webinar with Justin Morgan [E122]
Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.Show NotesThe barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
NASTF, VSP, SDRM with Donny Seyfer [E121]
Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.Show NotesFamily Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.Formation and Growth of NASTF (00:04:20) Empowering Independent Techs (00:09:39) Evolution of NASTF's Structure (00:11:35) Stakeholders and Board Members (00:13:27) Reprogramming Events and Knowledge Base (00:15:24)Challenges in Supporting Legacy Vehicles (00:21:15) Development of Tools for Key Code Delivery (00:25:08) Game Theory Pitch (00:30:50) Secure Data Release Model (00:32:04) Scan Tool Validation Program (00:39:09)The VSP Program (00:45:14) Vehicle Theft and Security (00:46:07)System Testing and Updates (00:53:55) Engagement with Lawmakers and Automakers (00:54:43) Tool functionality and availability (00:59:58)Service information access issues (01:00:31) Tooling and VSP credentials (01:04:51) Addressing illicit tool use (01:07:17) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
What We Can Learn From Mrs. Doubtfire [E120]
Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.Show NotesMrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Mailbag: Why Won't My Techs Go To Training? [E119]
In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic. Show NotesSupporting intrinsically motivated technicians (00:02:18)Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.(00:05:35) The changing perception of training value over time and the importance of continuous learning.(00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.(00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.(00:14:44) The role of training in career progression and increasing income levels.(00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Aircraft Repair vs Automotive Repair with Bryan and Alicia Pollock [E118]
Aircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards. Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Ambition vs Greed [E117]
Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings. Show Notes with Timestamps Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/