Diagnosing the Aftermarket A to Z
Matt Fanslow
Updated 3 days agoMatt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.
Are you the creator? Claim this podcast
Episodes (251)
Good Grief with Margaret Light [E116]
Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions. Show Notes with TimestampsMargaret Light: https://www.equilibriumtherapyservices.org/The Unspoken Reality of Grief [RR 885]Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
The Dreaded 4AM Phone Call: Family Emergency [E115]
Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Are Benchmarks BS? [E114]
Are shop owners blindly giving out benchmarks/blindly following them? Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees. Show Notes with TimestampsThe challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Jim Linder In Memoriam [E113]
Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions. Show Notes with TimestampsJim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909] - Remarkable Results Radio Podcast
Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?Show Notes Watch Full Video The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108 The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109 The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology. The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists. Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist." Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery. The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry. The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs. The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist. Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.Thanks to our Partner, NAPA Auto CareLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careConnect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-The Aftermarket Radio Network: https://aftermarketradionetwork.com-Special episode collections: https://remarkableresults.biz/collections
Professionalism...And Maybe a Movie Reference [E112]
Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable. While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. Show NotesProfessionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
The Ripple Effect of Recognition: Lessons from Bill Hader [E111]
Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.Show NotesThe trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Matt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110]
Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers. Have a question for Matt to answer? Email him at: [email protected] NotesHiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repairBuilding a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]
Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. Show NotesWatch Full VideoThe Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.Thanks to our Partner, NAPA Autotech https://napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Behind the Scenes of the Industry’s Premier Podcast [RR 900] - Remarkable Results Radio Podcast
Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.Aftermarket Radio NetworkHunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers PodcastMatt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z PodcastKim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing PodcastChris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz PodcastShow Notes Watch Full Video RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests. Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team. The success of the Aftermarket Radio Network (00:07:59) The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast. The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected. The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record. The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast. Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose. Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers. Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness. Tractor envy and equipment (00:33:47) The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years. New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways. Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.Thanks to our Partners, AAPEX and NAPA TRACSSet your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINARNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/-Follow on Twitter: https://twitter.com/RResultsBiz-Visit the Website: https://remarkableresults.biz/-Join our Insider List: https://remarkableresults.biz/insider-All books mentioned on our podcasts: https://remarkableresults.biz/books-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom-Buy Me a Coffee: https://www.buymeacoffee.com/carm-The Aftermarket Radio Network: https://aftermarketradionetwork.com-Special episode collections: https://remarkableresults.biz/collections
Batteries, Diag Pay and Gwar, Oh My! [E108]
"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.Show NotesHigh Voltage Tooling and Battery Reconditioning (00:02:59) The Importance of Diag Techs (00:15:52) The Role of Diag Techs in Shop Profitability (00:17:07) The importance of reaching out for support (00:24:06)Challenges of Fleet vehicles (00:25:33) GWAR (00:39:41) Metal Music and Test Scores (00:42:15) The challenges of teaching classes (00:47:34)The profitability of mobile technicians (00:50:15)The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skillsThanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Psychology of Refusal to Evolve with Bryan Pollock [E107]
"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place.""The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Kitchen Nightmares with Carm Capriotto [E106]
Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'Show NotesWatch Full Video EpisodeWatching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.The importance of focusing on the fundamentals (00:07:31) The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. TThe need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business. The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.The struggle with pricing and gross profit (00:22:52)The importance of systems and processes in running a successful business (00:25:54) The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
ASE Renewal App Rant [E105]
Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning. Show Notes: The purpose of the ASE Renewal App (00:01:16) Role of ASE as a test developer and administrator (00:02:30) The app's focus on continued education (00:03:45) EBenefits of continued education in the automotive industry (00:09:55) Understanding the purpose of the app and the role of ASE in question development (00:14:03) The ASE Renewal App and Question Flagging (00:17:41) Aging Questions and Exam Modernization (00:18:30) The Importance of Continued Learning and ASE Support (00:19:31) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
PSA: My Facebook Account was Hacked [E104]
Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.Show Notes with Timestamps:The background of the Facebook account (00:00:12) The usefulness of Facebook groups (00:03:18)Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Shame with Margaret Light [E103]
Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.Show NotesThe difference between shame and guilt (00:01:30) Personal experience with shame (00:03:28)Challenging negative beliefs (00:06:22) Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.Childhood Experiences of Shame (00:09:23) Sharing and Naming Shame (00:12:15) Recognizing and Understanding Shame (00:15:34)Dealing with Shame and Self-Compassion (00:18:38) Leaning into Shame and Seeking External Validation (00:21:31) The impact of shame on individuals (00:25:55) Creating a shame-filled environment (00:26:16)The connection between self-talk and how we treat others (00:27:30) Shame and Substance Use (00:31:00) The Shame Spiral (00:32:22) Window of Tolerance and Coping Strategies (00:34:19) Regulating Your System (00:38:45) Regulating Others (00:40:55)Guilt vs. Shame (00:44:27) Recognizing and not internalizing feedback (00:48:14)Healthy guilt vs shame in a professional setting (00:51:07) The importance of relationships with clients (00:53:57) The fascination with understanding human behavior (00:55:00)Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Opportunity Cost/Loss [E102]
Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.Show Notes:The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Chad Austin: Get Your A/C and Diag Mojo Going! [E101]
Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.Show NotesThe challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters out contaminants, making the cleaning process more efficient.Replacing components and flushing the system (01:12:00) Experience with a failed compressor and the decision to replace multiple components and use a flush machine to ensure system cleanliness.The challenges of AC system repairs in electric vehicles (01:15:58) Discussion on the potential difficulties and costs associated with repairing AC systems in electric vehicles.The use of CO2 as a refrigerant in electric vehicles (01:17:10) Exploration of the use of CO2 as a refrigerant in electric vehicles and the challenges it presents.The need for specialized equipment for CO2 refrigerant recovery (01:18:24) Conversation about the lack of recovery units for CO2 refrigerant in the automotive industry and the need for specialized equipment to handle it.Testing current directly (01:22:20) Discussion on the benefits of testing current directly in electrical repair and diagnostics, and the realization that this method has been used for decades.Challenges in diagnosing AC issues (01:23:38) The difficulties in diagnosing AC issues due to the lack of information from manufacturers and the need for specialized equipment.Environmental factors in AC diagnostics (01:25:23) The impact of environmental factors, such as air density and humidity, on AC diagnostics and the need to establish known good values specific to different regions and vehicles.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
100th Episode with Justin Morgan and Pedro de la Torre [E100]
Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.Show NotesThe challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potential elimination of ICE engines and the introduction of new technologies like variable valve timing and exhaust after treatment.The importance of networking for emotional support (00:59:16) Recognition of the value of networking in providing a space for venting and emotional support during times of frustration and despair in the automotive industry.Being stuck in a rut (01:00:18) Exploration of the feeling of being stuck in a rut and the value of having someone to bounce ideas off of and understand that others have experienced similar struggles.Learning from mistakes in the industry (01:01:10) Conversation about the importance of sharing mistakes and learning experiences in the automotive industry, and how it humanizes the industry and helps everyone to learn and grow.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Legacy for Auto Repair Professionals [E099]
Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.Show NotesLegacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/
Thinking About Getting Into ADAS? with Andrew Gonyou [E098]
Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamicThe need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
He Quit!!! with Collin Draker [E097]
Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network
Unintended Consequences: The Impact of Over Reliance on Databases and AI [E096]
Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network
Shop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich [E095]
Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.Show NotesThe challenges of remote diagnostics (00:00:48) Using TeamViewer for scan tool issues (00:02:33) The importance of starting over in diagnostics (00:04:17) The challenges of remote assistance (00:06:51)Overwhelming workload (00:07:41) Expectations and challenges of the shop foreman role (00:12:27)"Handling every single thing creates dependency" (00:14:45) "Challenges with accessing service information" (00:17:18) The challenges of managing a growing shop (00:21:13) The need for specialized personnel in the profession (00:22:26) The use of database diagnostic tools (00:24:28) Remote diagnostics and troubleshooting (00:29:21) The importance of leadership training (00:34:37) The difference between mistakes and negligence (00:35:26) The benefits of using plasma cutters (00:37:23) Tool inventory control (00:43:57)Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.Flat rate payment system for technicians (00:51:05) The importance of teaching and learning (00:54:23) Individualized motivation and incentives (00:57:36) Improving Efficiency and Productivity (01:00:43) Rewarding Technicians for Performance (01:01:43) The importance of empathy in the shop foreman role (01:06:55) The value of treating employees better than tools and equipment (01:08:26) Challenges faced by technicians and the lack of support (01:10:43) The frustration of technicians (01:13:29)The value of expertise and honesty (01:15:11) Using aftermarket tools in collision repair (01:25:43) Remote diagnostics and calibration measurements (01:26:17)Calibration Measurements (01:27:20) Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] the Aftermarket A - Z YouTube Channel HERE
Buying Your Boss's Shop with Matt Fanslow [E077] - Business By The Numbers
In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:• Roadblocks in the Buying Process:• Influence of External Parties on Behaviors and Relationships• Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.Thanks to our partners, NAPA TRACS and PromotiveVisit NAPATRACS.com and GoPromotive.comPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: [email protected] a copy of my Book : Download Here