Ratchet+Wrench Radio
Ratchet+Wrench
Updated 3 days agoRatchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
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Episodes (473)
Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive
In this episode, Jesse Jackson, owner of Mango Automotive, talks about things you can do to help the sale of your shop. She discusses factors that can get your shop a higher valuation and her road to expanding from scratch to 7 shops.
How to Build an Automotive Repair Shop Brand
Understanding Every Minute of Your Effective Labor Rate
Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More
Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More
Why Are We Trying to Get Approvals for Everything on The DVI?
The Single Shop Model vs. The Franchise Model
In this episode we chat with Dutch Silverstein, a 26-year veteran of the auto repair industry. Dutch shares with us his thoughts about running a successful shop, why the franchise business model can decrease quality, and how to succeed in the auto repair business.
Effective Strategies for Attracting Top Technicians
Carm Capriotto: Instilling a Culture of Pride in the Industry
In this episode, Carm Capriotto, founder of Remarkable Results Radio, talks about his declaration, “The Rise of the Mechanical and Technical Specialist.” He discussed why the automotive aftermarket could benefit from a new vernacular that standardizes roles within the shop and instills pride in the workforce.
How to Implement and Grow your Business Through Shop Culture
In this episode Andrew Marcotte, VP of American Pride Automotive, shares how he has transformed and implemented a culture of growth, service, and excellence throughout American Pride's five stores. We discuss key takeaways about attracting the right talent, retaining employee satisfaction, and how to grow the business through organic methods.
AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More
In this episode Fernando Miranda, VP of Transformers Insitute, shares the highlights of his 20-plus year career in the industry. We talk about how he works with the shops that he coaches, and the keys to reaching the next level of growth and efficiency.
What Does the Tekmetric and Shopgenie Merger Mean to your Business
In this episode, Sunil Patel, CEO and founder of Tekmetric, explains what the merger between the two SMS platforms can do for shops of all sizes.
Tax Strategy and Company Structure: Best Practices
In this episode, Dylan Williamson, COO of Redline Business Advisors, talks about how you should structure your business, what do with year-end taxes, and what a financial advisor can bring to you in different steps of your business growth.
Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line
In this episode, Alison Jones, SVP of Global Circular Economy for Stellantis, talks about Sustainera, the division for remanufactured parts supply, and how this can help your bottom line while becoming more sustainable.
Leveraging asTech Mechanical to Regain Control of Your Schedule
In this episode, Ivan Rioja-Scott, Editor-in-Chief for Ratchet+Wrench, sits down with Ben Johnson, vice president, general automotive repair markets, for Repairify, about the evolving landscape of vehicle diagnostics and repairs. The discussion centers around the increasing complexity of modern vehicles and the unique challenges that automotive repair shops face today. As vehicles become more technologically advanced, the need for accurate diagnostics has never been greater. Join us as we uncover the importance of embracing new technologies and the vital role that asTech plays in equipping repair shops for the challenges ahead.
The Keys to Expanding into the Multi-store Model
In this episode, David Askwith, Managing Director of Autostream Car Care, talks about shop's rapid and successful expansion. He also talks about implementing systems, the right way to communicate, and choosing the right approach to re-branding.
From $7 Million to $14 Million: Personal Growth to Business Success
In this episode, Brian Moak has taken Heart Certified Autocare, a three-store Chicagoland brand, from $7 million to 14$ million by making change within himself. Learn about his path for financial, personal and all-around growth.
How a Detailed Business Plan Can Improve Your Chances of Early Success
In this episode, Matt Wagg of Accelerated Diagnostic & Automotive in Bennington, Nebraska, talks about his automotive journey from the son of a shop owner to opening a shop during COVID and hitting the million-dollar mark three years after putting the keys into the door. He discusses business plans, the importance of investing in self-education, why you need coaching, and the need for shop owners to have a clear direction. Matt taught at the Ratchet+Wrench Management Conference in September and is an educator and shop coach who is passionate about learning and developing others.
Why Customers Defer Jobs (and How to Fix It)
In this episode, Uwe Kleinshcmidt and Frank Scandura of AutoTech IQ talk about how they help auto repair shops increase profitability by transforming the way shops use digital vehicle inspections to enhance communication and transparency which leads to fewer deferred jobs.
The Mental Health Toll of Shop Ownership
In this episode, Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the unique stressors shop owners face and how they can impact mental health. She talks about the stress and burnout continuum and how unmanaged stress and burnout can develop into formal mental health concerns for shop owners. She concludes by sharing tips to help shop owners understand the impact of stress on themselves and their work and when to seek professional help to overcome chronic stress.
Get Your Marketing into High Gear
In this episode, Ryan Burton of Leads Near Me talks about the contents of his new book “High Gear: Marketing Strategies for Auto Repair Shops”, what you can learn about shop marketing, and his conference of the same name High Gear Auto Repair Marketing Conference, which will take place from November 14-16, 2024, in Atlanta.
Keeping People Interested: How Small Gestures Lead to Big Results
In this episode, Bill Snow, vice president, franchise development & operations Rad Air Complete Car Care, talks about how he shows his team his appreciation, why they celebrate every win, and the importance of sweating the small details when it comes to encouraging your team members.
Keeping Customers Loyal Through Appreciation Marketing
In this episode, Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio, discusses her approach to customer appreciation marketing. She also talks about ideas that have worked, ones that haven't, lessons learned, and why shops need a marketing budget.
How Niche Shops Can Expand Services
In this episode, Nichole Bennecoff of Empower Automotive, formerly The Subie Guys, talks about running a niche Subaru shop and why she's now widening her scope of service, and how she's using driver profiles and data to do it.
How Leaders Become Limitless
In this episode, Brandon Jones and Josh Parnell of Limitless Leadership talk about what it takes for a shop owner to holistically become the leader their team needs from people to process.