Ratchet+Wrench Radio

Forecast and State of the Industry w/Mike Bennett

Two Sisters: An EV Shop and an ICE Shop

Selling, Upselling, and Overselling

Editor Ecclesia #2 w/Chris Jones & Ivan Rioja-Scott: What Makes a Shop Owner?

Make Social Media a Tool for Growth and Transparency w/Jacki Lutz

Addressing the Technician Shortage and the NAPA Team Tool Rebate

The Journey to Find the Right Coach w/Tonnika Haynes

Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair

In this episode of Rachet+Wrench Radio, sponsored by AMAROK, Editor-in-Chief Ivan Rioja-Scott sits down with AMAROK Enterprise Development Manager Jackson Skey to talk about how improving your repair shop's security can be a turnkey solution that can give your customers peace of mind that their vehicle is being cared for. The right security solution can even save time and reduce vehicle damage because it may reduce or eliminate the need to move vehicles inside the facility each night.   Join us as we uncover how easily a system can be installed to get your shop on the road to higher security and productivity. To learn more about AMAROK, click here!  

Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive

In this episode, Jesse Jackson, owner of Mango Automotive, talks about things you can do to help the sale of your shop. She discusses factors that can get your shop a higher valuation and her road to expanding from scratch to 7 shops.

How to Build an Automotive Repair Shop Brand

Understanding Every Minute of Your Effective Labor Rate

Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More

Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More

Why Are We Trying to Get Approvals for Everything on The DVI?

The Single Shop Model vs. The Franchise Model

In this episode we chat with Dutch Silverstein, a 26-year veteran of the auto repair industry. Dutch shares with us his thoughts about running a successful shop, why the franchise business model can decrease quality, and how to succeed in the auto repair business. 

Effective Strategies for Attracting Top Technicians

Carm Capriotto: Instilling a Culture of Pride in the Industry

In this episode, Carm Capriotto, founder of Remarkable Results Radio, talks about his declaration, “The Rise of the Mechanical and Technical Specialist.” He discussed why the automotive aftermarket could benefit from a new vernacular that standardizes roles within the shop and instills pride in the workforce.

How to Implement and Grow your Business Through Shop Culture

In this episode Andrew Marcotte, VP of American Pride Automotive, shares how he has transformed and implemented a culture of growth, service, and excellence throughout American Pride's five stores. We discuss key takeaways about attracting the right talent, retaining employee satisfaction, and how to grow the business through organic methods.

AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More

In this episode Fernando Miranda, VP of Transformers Insitute, shares the highlights of his 20-plus year career in the industry. We talk about how he works with the shops that he coaches, and the keys to reaching the next level of growth and efficiency.  

What Does the Tekmetric and Shopgenie Merger Mean to your Business

In this episode, Sunil Patel, CEO and founder of Tekmetric, explains what the merger between the two SMS platforms can do for shops of all sizes. 

Tax Strategy and Company Structure: Best Practices

In this episode, Dylan Williamson, COO of Redline Business Advisors, talks about how you should structure your business, what do with year-end taxes, and what a financial advisor can bring to you in different steps of your business growth.

Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line

In this episode, Alison Jones, SVP of Global Circular Economy for Stellantis, talks about Sustainera, the division for remanufactured parts supply, and how this can help your bottom line while becoming more sustainable. 

Leveraging asTech Mechanical to Regain Control of Your Schedule

In this episode, Ivan Rioja-Scott, Editor-in-Chief for Ratchet+Wrench, sits down with Ben Johnson, vice president, general automotive repair markets, for Repairify, about the evolving landscape of vehicle diagnostics and repairs. The discussion centers around the increasing complexity of modern vehicles and the unique challenges that automotive repair shops face today. As vehicles become more technologically advanced, the need for accurate diagnostics has never been greater. Join us as we uncover the importance of embracing new technologies and the vital role that asTech plays in equipping repair shops for the challenges ahead.

The Keys to Expanding into the Multi-store Model

In this episode, David Askwith, Managing Director of Autostream Car Care, talks about shop's rapid and successful expansion.  He also talks about implementing systems, the right way to communicate, and choosing the right approach to re-branding. 

From $7 Million to $14 Million: Personal Growth to Business Success

In this episode, Brian Moak has taken Heart Certified Autocare, a three-store Chicagoland brand, from $7 million to 14$ million by making change within himself. Learn about his path for financial, personal and all-around growth.