2 Mercedes Dealers BATTLE LIVE For MY DEAL?!
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Term
lease deal
A lease deal means you rent the car for a few years and return it at the end. Your monthly cost depends on how much the car is expected to be worth later and the financing terms.
Car
Mercedes-Benz Mercedesbenz Gle
The Mercedes-Benz GLE is a luxury SUV, meaning it’s designed to be comfortable and well-equipped for everyday driving. People choose different versions of it, such as the 350 or 450, which mainly relate to the engine/power. In the podcast, it’s the SUV the client is trying to lease with a good deal.
Term
Pano moonroof
A Pano moonroof is a big glass roof panel. It lets in more light and can make the cabin feel more open than a normal sunroof.
Term
20-inch wheels
“20-inch wheels” means the rims are bigger. Bigger rims can look better, but they often go with thinner tires that may ride a bit rougher and cost more to replace.
Term
Walnut trim
Walnut trim is the interior “wood” styling you see on parts of the cabin. It’s an option that affects how the car looks and feels inside.
Term
out-the-door number
The out-the-door number is the final total you’ll pay. It includes things like taxes and dealer fees, so it’s the best number to compare between dealers.
Term
dealer discount
A dealer discount is the price cut the dealer is willing to give you. It’s usually separate from rebates, so the final price may still change after incentives are added.
Term
rebates
Rebates are money back or price reductions offered by the car maker or a program. They can lower the final cost, but you usually have to qualify and they may be different from the dealer’s discount.
Term
taxes
Taxes are the government charges you have to pay when you buy the car. They’re part of the final total, so you should include them when comparing dealer offers.
Term
Title, registration
Title and registration are the fees needed to make the car legally yours and to get it road-legal. They usually show up in the final paperwork costs, so they affect the total you pay.
Term
doc fee
A doc fee is a dealer charge for handling the paperwork. It can get added to the total price, so it’s worth asking about early and seeing if it can be reduced or removed.
Car
BMW X5
The BMW X5 is a luxury SUV, meaning it’s a larger family car designed to feel comfortable and upscale. People often talk about it during shopping because dealers may offer discounts or lease deals. In the podcast, it’s brought up as a car that was negotiated for a lower price.
Company
Matthews
“Matthews” sounds like the name of a car dealership they’re calling. Different dealerships can offer different deals, so who you call matters.
Brand
Maybach
Maybach is Mercedes-Benz’s luxury brand. It’s the “top tier” version of Mercedes, focused on comfort and high-end features.
Car
Chevrolet Chevelle
The Chevrolet Chevelle is an older American car that’s known for being a performance-style vehicle. It’s the kind of car people talk about because it has a strong history and a lot of fans. In the episode, it’s mentioned directly as the Chevelle.
Term
demo
A “demo” is a car the dealer uses for demonstrations and test drives. It’s usually not brand-new, so the dealer may offer a better price.
Term
sunroof
A sunroof is a panel in the roof that lets in extra light and sometimes opens for fresh air. It’s an option that can make the car more expensive.
Term
wood grain interior
“Wood grain interior” means the car has trim that looks like wood inside. It’s mainly for style and can make the car feel more upscale.
Term
MSRPs
MSRP is the price the carmaker lists on the window sticker. The final price you pay is often lower after discounts or rebates.
Term
out my cost
They’re talking about the dealer’s real cost to get the car. If your offer is close to their cost, the dealer has very little profit left.
Term
holdback
Holdback is money the carmaker gives the dealer behind the scenes. It can make it easier for the dealer to lower the deal price.
Concept
brokers
A “broker” is someone who helps set up a car deal between you and a dealer, usually for a fee. Some dealers don’t like it because they feel they can’t control what you’re told or how the process goes.
Brand
Kia
Kia is the car brand mentioned as cracking down on brokers. The host says Kia sent dealers a letter saying brokers aren’t allowed, and dealers are reacting to that policy.
Company
Costco's auto program
The host mentions Costco’s car program as an example of a service that helps people buy cars, but it’s not treated the same way as a broker. The idea is that it’s more like a buying program than a middleman.
Company
true car
TrueCar is mentioned as a service that helps match shoppers with car deals, but the host says it’s not treated like a broker. The distinction being made is that it’s more about generating leads than arranging the deal directly.
Term
lead gen
Lead gen is how a service finds people who might want to buy a car and then sends that interest to dealers. It’s basically “getting leads,” not directly arranging the deal like a middleman.
Term
window stickers
A window sticker is the paper (or label) on the car that shows what the car is and what it costs. It helps you see the exact trim and options without guessing.
Term
AMG package
An AMG package is a bundle of performance and appearance options associated with Mercedes-AMG. Depending on the model, it can include sport styling, upgraded brakes/suspension components, and other track-oriented touches.
Term
Night package
A Night package is a set of styling upgrades that usually make parts of the car look darker. It’s mostly about appearance, like black trim or accents.
Term
exclusive trim
“Exclusive trim” refers to a specific equipment level or package of features offered on a model. Trim levels determine what you get (like interior/exterior styling, tech, and comfort features), which is why the host is asking for exact numbers.
Term
panoramic moon roof
A panoramic moon roof is a big glass section in the roof that lets in lots of light. It can make the car feel more open, but it’s still a specialized part compared to a normal roof.
Term
21-inch wheels
21-inch wheels are bigger wheels than the usual size. They often come with thinner tires, which can make the ride feel a bit firmer and can cost more if you need new tires or wheels.
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Own the dream.
Yeah, but I'm giving you extra rebates, so I'm at 17.75% on it.
I feel bad.
Why would it be friends? Where you lied to me?
What? I mean, you're three weeks into this. No offense, I don't know how hard your butt
is going to work.
I do want to look for a car. I am looking for a lease deal today. That is what we're going
to be doing. This client is looking for a Mercedes-Benz GLE. He's wanting to do a 350
or 450, but I think the 350 is going to be in the budget.
He wants the Polar Light White. He wants the Machiato interior. He wants a Pano moonroof.
He wants the 20-inch wheels for sure. He wants upgraded wheels. And he does want the
Walnut trim. There's 153 of these bad boys nationwide is on your side.
There's not many of these in North Carolina. That's okay, because we're going to call down
to the great state of Myrtle Beach.
Now here, do me a favor. I'm in a good mood today. I would like to stay in a good mood.
So I'm just going to have a good old grand old time.
About a boom about a bingo. Let's negotiate a car dealer. I'm Italian.
Good afternoon. Thank you for calling Mercedes-Benz.
Hi. I would like to talk to new car sales.
Yes, sir. This is new car sales. My name is Gustavo. I can help you.
Hi. I just wanted to see if you guys have a car available.
Yeah, absolutely. And who would I have a pleasure speaking with?
My name's Tommy.
Hey Tommy, how are you? My name is Gustavo.
Gustavo, nice to meet you.
Yes, Tommy. Perfect. Do you happen to have a stock number? So I can verify if the vehicle is here.
I do. I have a stock number when you're ready.
Okay. Go ahead, please.
T is in Tyrannosaurus Rex. V is in Bronchitis 641-18.
Perfect. Tommy, let me double check here for you.
Don't see that stock number pulling up. Let me go ahead and go into my other system here.
Yeah, there's nothing pulling up with that stock number.
One model.
It's a Mercedes-Benz GLE.
Is it 350 or 450?
T is in Tyrannosaurus. V is in Bronchitis 641918.
Yeah. I generally use my own system and it wasn't pulling up.
But basically, I'm all here out of my...
It throws fuel through a loop. I try to do the more accurate one.
No problem.
Yeah. It shows the polar Y with the muck out of base interior.
Perfect. Tommy, how can I help you?
Awesome. Well, man, I'm going to make your life so easy today.
I've driven it. I already know it. I want more of it.
I'm just trying to get a great deal.
And I've heard there's nobody better to call but Mercedes-Benz of North...
That's it. Thank you for calling us. Yeah, absolutely. We can make that happen.
Well, the MSRP on this vehicle that you see, are you looking at it from our website or a third-party company?
You know what? I don't use third-parties. I'm an independent man.
So I'm using your website of Mercedes-Benz of...
And I see MSRP on the website, yes.
Yes. Okay. Perfect. MSRP on this vehicle is $74,595 before your tactile registration and sales tax.
Of course.
Oh, yeah. I wasn't looking to pay MSRP. I was looking to get a deal.
Okay. Perfect. What is it that you're looking to make this happen?
Well, I'm trying to get like a crazy deal. I heard they're redesigning this car.
I heard a lot of people have. I'm trying to get like 13% off.
Okay. So 13% off MSRP is what you're looking to do.
Easy peasy.
Correct. Perfect.
Tommy, I just want to verify the SIPCA comes back to North Carolina, correct?
Correct. Union County?
Yep. Correct. Nailed it.
Okay. Perfect. I do want to mention to you, we don't have...
Well, this store doesn't have a transportation company for out-of-state deals.
So just want to let you know that we do...
Can suggest to you a third-party company that can pick up the vehicle.
We just can't include it into the deal. I just want to clarify that for you.
Let me do it. I got a guy here, Steve.
Okay. Perfect. You are asking for 13% off.
And what exactly is the out-the-door number that you're looking to achieve?
Sure. Yeah. I mean, I can do...
I mean, I don't know how you could do the math any other way.
I'm all for experimenting with you.
So 74, 595 times 0.13 would be $9,697 off.
That would be what I would consider a dealer discount.
And then there would be some rebates, whatever those rebates are.
So we'd add all those rebates in.
And then we'd have taxes because Uncle Sam's got to have his portion.
We've got to pay for all the stuff.
Title, registration.
And I'm assuming you guys got a doc fee, right?
I don't love it, but you guys are not going to give me that for free.
But that's how I would do the math. How would you do the math?
Okay. Perfect.
Just want to be on the same page as you.
So now that I have all that information, Tommy,
is this the best phone number to give you a call back
or send you this information?
Yeah. I mean, this is a great number for me.
Perfect. Let me go ahead and discuss this with my team.
See if that's something that we can make happen.
You know, we're pretty aggressive right now.
So, you know, 13% is what it takes to earn your business.
What are you guys at right now?
I'll be more happy to make it happen.
You said you're aggressive. What are you at right now?
You told me you're at MSRP. That doesn't seem aggressive.
No, I'm taking your offer 13% off.
That's what you're requesting, correct?
Yeah, you just said you guys are aggressive.
So we might make that happen.
I mean, it's just that the way our system here works
is just kind of how to put everything on the system.
And I want to be accurate on the numbers.
So I'll go ahead and do that.
Is there a best email as well?
Just text me. It's easier that way.
Perfect.
And I'm sorry, I don't think I got your last name.
What is your last name?
Makula, M-I-K-U-L-A.
Perfect, Tommy.
I have that in the system.
I'm going to shoot you a text to opt in.
Just reply with a yes.
And that way you'll see a link with the breakdown.
And hopefully we can earn your business.
Go to the next step.
Make this easy for you.
And you have any other further questions?
All the options that the vehicle is equipped.
Remember, Mercedes-Benz have different options,
even though it's the same car.
So I just want to make sure that on your end, too,
if you have any other further questions on the features, okay?
Correct.
Perfect.
This is the perfect car in the perfect world,
a perfect dream.
And I would say yes to it if you give me 13%.
All right, perfect.
Sounds good.
Hey, Tommy.
I'll give you a call back or I'll shoot you a text shortly, okay?
Hey, sounds good.
All right, Tommy.
Pleasure speaking with you.
My name is Gustavo.
If you have any other further questions, okay?
Okay, sounds good.
Bye.
All right, bye-bye.
Perfect.
Guys, I want to be clear.
Just so we're on the same page,
I ask for a discount because I have market research to show me
this is the discount we get.
I don't ask for this for funsies.
I'm asking for 13% because it's a Feridiona GLE.
Go ask anybody.
And just so you guys can see,
I do have a t-shirt already here for 12.5% off.
It's not like it's a crazy ass to go this far.
This one here is a little bit farther for the client,
not the perfect color.
So we're trying to make 13% on the proper color.
This is also a personal person that I'd like to make some phone calls on.
So if I'm saying 13% off, there is a reason why I'm saying it.
I'm not going to ask for 6% off when the market's 13%.
I'm sorry, you don't understand German cars.
I just did 13% off an X5 today.
This is Keny speaking.
Who do I have the pleasure of speaking with?
You know what? The pleasure is all mine.
My name is Tommy. Nice to meet you.
My pleasure, sir.
I just want to see if you guys have a car available.
I can check that for you, sir.
What vehicle is it?
You know what? I have the stock number if that helps.
Yeah, it helps tremendously.
Let me know when you're ready for it.
I'm ready for it.
T is in Tyrannosaurus Rex.
B is in Bronchitis.
5-2-3-106.
Give me one second, sir.
Take your time.
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Thank you.
Commendations, excuse me.
What type of lease you're looking for?
12,000 miles, 36 months, and the best one you can do.
Alright, can I contact you back with this number?
Sure.
Alright, let me put something together for you.
It was Tommy, correct?
Tommy, correct.
And what's the last name, Tommy?
Business.
Just kidding, Makula.
M-I-K-U-L-A.
I'm glad somebody laughed at my joke.
My fiance doesn't, so...
My wife doesn't laugh at mine.
But she used to.
Yeah, something in common, am I right?
Right.
Give me a few minutes, man.
Let me put this together for you.
I'll get right back to you.
Sounds good.
Thank you, sir.
Thank you, bye.
I don't really have anything else for that, sorry guys.
You guys don't know who I am.
Hi, nice to meet you.
My name's Tommy.
I negotiate card deals for a living.
My goal is to save you time, energy, and anxiety.
I save you money, don't worry.
But that's a byproduct.
I charge a flat fee of a thousand bucks.
We handle everything for you.
The price of the car, the trade, the add-ons, the accessories,
the shipping.
We literally handle everything, negotiate everything,
so you sit back, relax.
I put it to a kin to a Michelin star experience.
I want this to be the best car buying experience of your life.
That is why I have an entire team.
We have a entire team of five people that work on your car deal
at any given time.
Now, you only talk to two,
but you have five people working on your car deal.
You have multiple people in the background negotiating your car deal
at different angles, different dealers, different approaches.
That's the entire idea.
That is what we do here at Delivered.
We've changed a whole different approach rather than one person
and somebody with us connections.
We are contacting everybody we know.
Dealers we know, dealers we don't know.
Dealers that say they'll give us a good deal online.
You don't need, I don't have a magic wand or a secret sauce.
We're very good at what we do,
and we have the staff to be able to do things very efficiently.
That being said, you can negotiate your own car deal,
pin dealerships against each other.
So watch my tricks.
The only difference is we have the man hours,
we have the experience in order to do this,
a much more effective method, which is why people hire us.
Similar to making your own dinner at home
versus hiring a Michelin star chef.
You can certainly make your own dinner at home,
but people like to sit back, relax, and enjoy the show.
You want to learn more?
Link is in my profile page.
Bada boom, bada bing.
Here we go.
I work for Mercedes.
Maybach, I mean, your name does say for it.
Can you get me a great lease deal?
I will do it.
I don't know where he lives.
Where are you, where are you at?
I'll call your dealership, Matthews.
Maybach, Matthews.
You know what?
I'm curious.
I'm in New York City.
Okay, what dealership am I calling?
I don't call a cell phone.
I'll only call the dealership.
He's legit.
He's in New York.
Give me the dealership.
I mean, he's legit.
His name is on there.
Okay.
I'm calling him.
You know what?
You sold me.
They closed in 10 minutes.
I got to go quick.
I got to go quick.
I don't know who to ask for.
I guess Matthew.
Matthew would be the...
If I had a guess of who to ask for,
it's probably Matthew.
Let's call Matthew.
Matthew is up on...
Okay, ready?
Let's go.
We'll call right now.
Thank you for contacting Mercedes-Benz
of...
This is Chevelle speaking.
How can I assist you?
Hello.
Can I speak to Matthew?
Who do I have the pleasure of speaking with today?
My name is Tommy.
Tommy?
Tommy.
Tommy?
What is your call in regards to Tommy?
You can just tell him,
I'm a TikTok fan.
Got you.
Got you.
One moment.
Let me transfer you over time.
Sounds great.
Hey, Tommy.
What up, man?
How's it going?
Tommy.
This is him.
Yeah.
How you doing?
Man, I am living the dream.
What's going on?
I'm super excited.
I'm super excited.
I hear you're going to give me a great deal.
I'm going to try.
Wait, no.
No, no.
I was just crying.
What are we doing?
Talk to me.
What do you need?
I need a GLE willing to do a demo or a new car, whichever
can get a better deal.
350 or 450, whichever can get a better deal.
Polar white with macchiato, sunroof, 20-inch wheels, and wood grain interior.
You know which wood grain?
Is it the walnut wood or the dark?
See, look at you.
You know your stuff.
Yeah.
Let me see what I got.
I have two white with beige.
What's in them?
Okay.
What's the MSRPs?
176.610.
The other one's 77.515.
How much do you need?
I heard you were giving me 15%.
Are we going to give me?
15%.
What I heard.
That was the rumor on the street.
You're killing me, Tommy.
I could do 10.59 and that's like $300 over my cost.
That's giving you all the holdback.
That's what the rebates in there.
So it's a 76.610.
10.5%.
What's the rebates?
I got this deal crushed all day.
You have this crushed?
People are going below triple net for you?
I will tell you, I have a non-negotiation dealership that crushed you.
Well, Tommy, I tried.
What's your lease payment just so I know?
I'm just curious.
Maybe there's something I'm missing here.
All right, I got to work it out.
Is it going to be registered in New York?
No, it's not going to be registered in New York, but just do plus tax title license.
$2801040.
How many miles per year you said?
$12,000.
I just did it just with New York tax just to give you a quick number.
But with tax and fees and first up front, the payment would be $810.
How much cash down does that equate to for New York like $5,000?
Yeah.
Yeah, that makes sense.
Okay.
76, I'm going to look at the MSRP, the one I have just to be safe.
Please hold.
I'm giving you over like $13,600 off.
That's not 10.5%.
What are we doing?
Are we crazy?
Send me the numbers.
Send text me real quick.
I don't know where I can see them.
I feel like you're doing math wrong.
What's your phone number?
Phone number.
There's $2,500 in rebates.
There's an additional one for my region, which is $1,000.
And then you said he has conquest.
That's $5,500.
Dude, I need to be at least, and I can get 13% on this car all day.
If I'm at like 12 and a half, it makes sense because the client goes to New York often and
maybe make that one slide, but I can't do it.
So what is my...
One second, Tom.
You're more than 15% off.
That's 15%.
I think he's talking pre-incentive off.
Yeah, pre-incentive.
Yeah, pre-incentive.
Ask him, what do you think...
Tommy's getting 13% off.
No, it's not.
Impossible.
Withincentive is getting 13%.
No, not withincentive.
People like me.
You guys, I'll talk to him.
Tommy, I can't do it.
What can you do?
You can do better than $10.5.
Come on.
$76,610 and $63,000 self-sale price is the best.
He can do better back there.
Tell him he can do better.
I heard him.
I heard what he said.
He said I can do better.
I'm trying to hold gross.
I heard what he said back there.
You didn't hear anybody, Tommy.
No, he said I'm going to get one over on this car negotiator.
I heard it.
Tommy's trying to make me look bad now.
We can do like 12%.
This is easy.
It's not that bad.
We're so close.
What happened?
Tommy, we'll tax rate you.
Tommy, I tried.
We could still be friends.
You're really stopping at $10.5.
That's where you guys are stopping.
Yeah.
I can't go below.
I can't go below.
He could go below.
People go below all the time.
I don't know.
With the incentives that like the total percentage off is almost 18% with the incentives in there,
Tommy.
Get to 20%.
Why not do something crazy?
Have you ever done something crazy?
Have you ever danced in the rain?
Have you ever gone out and just danced in the rain?
All the time.
Every time it rains in New York, I do that, Tommy.
Then let's just dance in the rain.
Let's just get the 20% off total.
It'll be great.
I'll be excited.
You'll be excited.
It'll be a good stream.
And then, you know, then just it's great.
I don't know, Tommy.
You're killing me.
Dude, I'm just trying.
Dude, I'm asking for like another like $1,000 off.
This is like $1,000.
We close this deal call today.
You're happy.
I'm happy.
My mom's happy.
She's proud of me.
She hasn't been proud of me my whole life.
She's always been my Thomas love.
You can do better.
Tommy, I tried.
I wish we could have done something.
Sad day.
It's a sad day for me too.
Your commenters are being mean to me.
I mean, they're being mean because you did lie.
You did lie to get on the stream and now you're going to get ripped a new one, which I appreciate
the hustle getting up here, but you did lie.
You got to face it.
But I am more than 13% off.
No, but you knew I said plus rebates.
Yeah, but I'm giving you extra rebates.
I'm at 17.75% now.
I feel bad.
11.5% is my final offer and that's because I feel bad now.
I know I feel bad for you.
Otherwise I'll keep making phone calls.
Yeah, I'm sorry.
All right.
Sorry, Tommy.
All right.
You have a good night.
Can we still be friends?
I mean, I don't know.
I mean, I don't know if we're friends to begin with, but you can watch the stream and be here
and just don't...
I don't like...
Why would it be friends?
You lied to me.
I did not lie to you.
You said 13% off.
I was talking about how car salesmen are honest, good people and they never lie.
Car salesmen never lie.
That's what I was told.
What is your manager doing?
I know he's back there.
What is he saying?
He went home.
He went home?
He just worked this deal with me with 4,000 people watching him right now.
He went home?
Yeah, I worked the deal.
He didn't work it.
Did you tell him?
Did you tell him what you promised me?
Tommy, but if you're getting 13% off, why would you settle for 11.5?
Because my clients want to go to New York because they fly out there all the time.
Okay.
And it's my realtor.
So I'm going to get him the best deal that makes the most sense for him.
Everybody had a conversation with him where he wants to travel.
He's Scottish.
Does that help?
Actually, he's Irish.
He's not Scottish.
He's Irish.
He's Irish.
He's Irish.
All right, Tommy, I'm sorry.
I just can't do more than...
My sales managers walked by and he said no more than 10 and a half.
I thought he went home.
No, he came back for you.
Dude, are you really lying this much on this call?
Do you want to sell a car?
I tried my best.
I'm sorry.
You have a good night.
Okay.
I guess I'll move on.
Some people are going to be like, why do you stay on the phone this long?
I didn't know what he was trying to do.
He literally came on here saying he would do 13% off.
I hate to be mean, but I mean, he literally lied in chat.
He sees what deals I'm asking for.
I feel bad because generally he seemed like a nice guy, but he lied twice, which is okay.
This is one of the problems I have with car sales and just general is just lying, right?
First off, I get you want my attention, right?
But you don't even have to lie to do that.
Dude, I will give you the craziest deal.
Call me right now.
I promise you're not going to regret this deal.
Call me right now.
But by saying I'm going to do 13% off, I will do the deal, which is exact words.
And then I call him and then I'll do 3% less than that.
And then on top of it saying, hey, I want to talk to the manager.
My manager went home for the day.
He already gave me the numbers and then he walks by and says he came back for you.
Like I didn't call that dealership on my own.
He called me.
And the sad thing is his deal is not even bad.
Like we're so close.
Luis Mercedes-Benz.
Hey, I just want to see if you guys have a car available.
Sure thing, man.
What's your name?
My name is Tommy.
What's yours?
Tommy.
My name is Luis.
Pleasure to meet you.
Nice to meet you, Luis.
I have a stock number whenever you're ready.
Is it a new or used?
It's brand new.
What's the stock number?
Stock number T is in Tom.
B is in Brady.
598907.
Looking at a 2026 Mercedes-Benz GOE 350 Formatic SUV.
Anything in particular that you have questions about this vehicle?
Dude, I want to make your life so easy.
I've already driven it, already won it, want more of it.
I like the car.
I'm out to get a good deal on a lease here, and I'm hoping there's nobody better to call.
Yeah, perfect.
When can you come in?
The second we agree to numbers, I'll be right there.
Do you like to agree on numbers first before you come in?
I agree, yeah.
Yeah, let me just write down your full name, email address.
Tommy McCoola.
And what's a good email?
Oh, can you just text me?
It's easier that way.
Yeah, you prefer email text?
Yeah, I am for text over email, yeah.
Yep.
All right, sounds good.
I'll give you a call back here shortly.
Thank you.
Yeah, no problem.
If you guys don't know how I know who we know as a YAM, you knew my last name.
What's wrong with brokers?
I use one.
I mean, there's pros and cons to brokers, right?
Kia just banned brokers pretty much.
So just so you guys know, so Kia put out a letter basically saying they're not allowed
to use brokers.
First off, that letter isn't new.
That's new that they're trying to reinforce it again, but like every manufacturer has
that same letter out to dealers, right?
That's not uncommon.
I'm not a broker.
There's zero way that a dealership can enforce that.
I've talked to multiple Kia dealerships just to see like, hey, what's your vibe on this?
They're like, yeah, we don't consider you a broker.
So the whole idea of broker and the reason why dealers are trying to ban this is they
can't control the customer experience, right?
Now, I do think it's crazy to me that Kia is putting more time into this and Kia has
yet to make a video or a public announcement of being better to their customers.
Like there's a lot of arguments that there's a lot of services that do connect buyers
and sellers without being a broker.
Like a Costco's auto program, true car is not considered a broker, right?
Because they're not connecting anybody.
It's a lead gen source.
Now, we're really good at auditing that.
We protect the clients.
That's where we're at.
But that's how dealerships look at us.
It's a free lead gen that they pay zero dollars for.
Our clients pay and everything, which is why it gets us good deals because our clients
are paying the service to us.
Louise is dialing in.
Hello, Louise.
Hey, Tommy.
How's it going?
Man, I'm doing well.
I hope you have good news for me.
I have news whether it's good or not.
It's up in the air so far.
Is it bad news for you?
Good news for me because you got me such a crazy deal.
Oh, you son of a gun.
You're good at this.
You know, I couldn't even get you a deal at all.
My manager, he's telling me we can't lease the out of state customers.
What do you think about that?
I don't believe it.
Well, it came as a surprise to me too.
I just haven't heard of something like this.
I have faith.
I stopped making all my calls.
Listen, my manager said I'll get in touch with you tomorrow.
I'm going to talk to the sales manager, the big, big boss.
You know, this guy, he's a big boss, but he's not the big boss.
Oh, he's in there, Louise.
Just three weeks.
You're that new?
Yeah.
Hey, you know what?
You sound experienced.
That's good.
Well, I have sold cars before.
I just used cars, but this is my first go around at the new car sales.
There's no way you guys can't lease out of state.
I don't buy that.
That's what I'm thinking, all right?
I got to call four-lotter.
Quick tip.
Given the discount that you're looking for,
you may be able to find something up in Tampa.
They do really great prices, not to scare you away from me,
but just if you're looking for something like this.
I mean, I'll call Tampa.
I'm not afraid to call Tampa.
Okay, Tommy.
It was good calling you.
It was good talking to you.
You too.
Yeah.
Bye-bye.
Keep on calling.
I had faith.
I really had the right to do it.
Mercedes Benz of m****.
That seems like Canada, Indiana and everything.
I'm going to call your dealership right now.
I'm asking for a yup.
Your name is yup.
Ask for Tyler.
Okay.
I'm going to ask for Tyler.
All right.
There's too many trolls in the world.
Thank you for calling complete motorworks.
I turned it zero.
Thank you so much for calling.
You have reached us after hours.
Your call will now be forwarded to a department manager's voicemail,
where you can leave a message,
and they will return your call on the next business day.
Okay.
I'm going to try the use car line.
Use car sales, press three.
Great.
Thank you so much for calling.
You have reached us after hours.
Your call will now be forwarded to a department manager's voicemail.
Beep, beep.
This guy tells me he can't actually give me the numbers.
I am going to just beep.
I'm going to rain hell on this.
Calling him.
Beep, beep, beep.
Hey, this is Tommy.
Your phones are so broken.
Yeah, I do.
I don't know what's going on with those things, man.
We're supposed to be open till eight.
I didn't know we closed earlier than that.
Oh, well, your website's wrong.
Okay.
You can do this deal you said?
Yeah.
So my manager said we'll do 12% off,
and we can give you the conquest in the realtor.
Okay.
What car do you have?
I've got a bunch of geolies.
You want to hop in my inventory and look at them?
I'm looking.
Do you have a sheet you can send me?
I do.
From home, it's a little bit harder.
All our window stickers and everything should be attached,
but no one...
No, I know.
I want the numbers, though.
Night package, AMG package, exclusive trim, panoramic moon roof,
21-inch wheels.
Boom.
Okay.
New stock number.
Okay.
Boom.
That one.
Okay.
You're going to get me numbers on this one.
It's going to say 12% off plus rebates,
and it's going to be a lease,
and my realtor's going to be really happy.
Perfect.
It sounds like a deal.
Okay.
So, yeah, that one.
That one worked.
That one worked.
Okay.
When can you give me those numbers?
I get in it.
So, actually, I'm off tomorrow,
but I can go in.
I can be there at 9am.
You can't get them to me tonight?
I want a happy ending on this one tonight.
Yeah, I could try,
but I promise you we can do the deal.
We should be all good on that.
I already talked to my manager on everything.
Mr. Manager, text me some numbers real quick,
so I can have a happy ending on this deal.
He's also not out of the office currently.
We close at 8.
The only ones there are the Volkswagen sales manager
and then two other guys.
I will call Luis back real quick, I guess.
Hopefully, he doesn't give me 12%,
and we'll get this deal done.
Hey, I mean, if he does,
that's amazing.
I'm glad you get your deal.
You know, I'm trying to get a car sale.
I know you're trying to get your client's help.
So, if we can make it work,
you got yourself a deal with me at 12%,
plus your receipts.
No, I trust you.
He's looking at my boyfriend saying,
he doesn't let me know in the morning, too.
I think everybody's letting me know in the morning.
Okay, you have my cell phone now.
You can text me on this line,
and we'll get this deal done in rock and roll.
Perfect, man.
Sounds good.
I appreciate it.
Tommy, have a good night.
Yeah, it was good to meet you, man.
You, as well.
All right.
Bye.
So, what's he over under?
Do we think this guy's going to give us a deal or not?
Do we think?
Okay, I'm going to text him.
I'll call Luis back.
Let me call Luis back.
He's blowing me up.
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Hi, Luis.
It's Tommy.
Sorry.
I was on the phone.
What's another dealer?
No, you're okay.
Hey, listen.
I left you a voicemail,
but it's okay if you haven't gotten a chance to look at it.
We are able to do out-of-state reseals
to just make sure that you're on the right track.
The manager that's currently working right now
is unable to process that for you.
Tomorrow, I'll give you a call over in the morning
to see what we can do about this, okay?
It's definitely possible.
What kind of deal are you going to give me, Luis?
Let's just figure that out,
because if it doesn't make sense, sense.
But you think you're going to give me the deal I'm asking for?
You know, I'm going to work my butt off
to get that deal for you.
How does that sound?
What?
I mean, you're three weeks into this.
No offense.
I don't know how hard your butt is going to work.
Sometimes, like, you know, like, if I was on the NFL football field,
if I was playing for the Pittsburgh Steelers,
I'd work my butt off,
but I would still get smacked around, you know?
Like, I would get smacked around left and right,
but I would be working real hard.
It's just, there's just some people that have talent.
I'll probably do some pushes for it.
I'll do some jumping jacks.
Got it.
I'll smack my manager around, tell him,
hey, this guy's ready.
Let me know in the morning.
I have another dealership that said
they were going to be looking at me a great deal,
and they'll know me in the morning, too.
So I guess it's a battle of the mornings.
For sure, dude.
All right, let's get it going.
I'll give you a follow-up tomorrow in the morning,
right around 9am.
How does that sound?
You up that early?
Yeah, I'm up that early.
All right, sounds good.
Appreciate it.
Yeah, no problem.
Thank you, Tommy.
Have a good one.
All right, bye.
Now, it's going to be the battles of Louise versus Tyler.
Okay, are you team Tyler or are you team Louise?
I want the hashtags in the comment section below.
Let me know, because we might just have to go do
a morning stream tomorrow with Louise versus Tyler.
Ooh, team Tyler, team Tyler.
Peace out, Girl Scouts.
I'm leaving now.
I'm walking out of the bush.
You're welcome.
Available at all participating locations.
About this episode
A live negotiation unfolds as the hosts and callers try to land a Mercedes-Benz GLE lease deal with a very specific build: Polar Light White, Machiato interior, a Pano moonroof, 20-inch wheels, and walnut/wood trim. Dealers get challenged on stock-number searches, MSRP math, and how rebates, holdback, taxes, and doc fees roll into an out-the-door target. The conversation also covers dealer competition, broker restrictions, and why the same model can come with different option packages.
Original notes
I had a client looking for a Mercedes-Benz GLE lease. Polar white, macchiato interior, panel moonroof, 20 inch wheels. Two dealers battle for a shot at the deal! One shot at the deal. This is what happens when you stop negotiating with one dealer and start letting dealers negotiate for your business.
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