0:00 / 0:00
Are EV Owners Satisfied?

Are EV Owners Satisfied?

The Truth About Cars Mar 06, 2026 69 min
0:00
0:00

About this episode

Brent Gruber from JD Power shares insights on electric vehicle (EV) owner satisfaction, highlighting that satisfaction is at an all-time high despite challenges like the loss of tax credits and charging infrastructure concerns. Most EV owners are first-timers who are pleasantly surprised by the benefits such as reduced maintenance, quiet operation, and instant torque. While dealer education on EVs remains lacking, consumers increasingly rely on friends, family, and online resources. Improvements in battery technology and public charging availability are easing range anxiety, especially for urban and suburban drivers who mostly charge at home.

Filter:
|
Technical Too Afraid to Ask
Concept

mainstream consumers

"Another thing that we saw with the tax credit being in place is moving more towards mainstream consumers. In the early days of electric vehicles, we saw a lot of early adopters. Then as we progressed, we started to see more mainstream-type consumers come into the fold."

Mainstream consumers are most people who buy cars, not just the first few who try new things.

Concept

early adopters

"In the early days of electric vehicles, we saw a lot of early adopters. Then as we progressed, we started to see more mainstream-type consumers come into the fold."

Early adopters are people who like to try new things first, like buying electric cars before most others do.

Term

reduced maintenance

"They're pleasantly surprised. They love the idea of reduced maintenance. They love the idea of not having to go to a gas station."

Reduced maintenance means electric cars need less fixing and servicing than regular gas cars because they have fewer parts that wear out.

Term

acceleration

"They love the idea of not having to go to a gas station. Those performance characteristics that you mentioned, that it's quiet, the acceleration,"

Acceleration means how fast a car can speed up, and electric cars can do this quickly because their motors give power right away.

Term

EV

"You're saying consumers like EVs, they find out that they like them more than they thought. How much of that is the second or third? Someone who owns a second or third EV and how much of it is someone who is in their first EV and really just figuring out that, hey, it's not so bad."

An EV is a car that runs on electricity instead of gas. It uses batteries to move and is better for the environment and can save money on fuel.

Car

Dodge Charger

"...e are kind of adjusting in whether it's buying a charger at home or or something else like that. They're ..."

The Dodge Charger is a big car that can go really fast and looks sporty. People like it because it’s strong and good for everyday driving too.

Term

range

"range dropped considerably. Right now, there's a lot of options for electric pickup trucks, right. And, you know, people are using those to tow,"

Range means how far an electric car can go before it needs to be charged again. If you tow heavy things, the car uses more energy and can't go as far.

Concept

towing

"people are using those to tow, we find that a very high percentage, about 30% of those electric pickup truck owners use those vehicles to tow on a pretty regular basis."

Towing means pulling something heavy behind your vehicle, like a trailer. This makes the vehicle use more power and go less far before needing a recharge.

Car

Honda Accord

"...el efficient, for the time, late nineties, Honda Accord, you know, was probably getting around 300, 330 m..."

The Honda Accord is a popular car that many people trust because it doesn’t use too much gas and lasts a long time. It’s a good choice for everyday driving.

Car

Bmw I4

"..., Brent have the BMW iX highest overall, and the BMW i4 and Rivian, excuse me, Rivian R1S, and then thos..."

The BMW i4 is a nice electric car that drives smoothly and is made for people who want a luxury experience without using gas.

Car

Rivian R1S

"...all, and the BMW i4 and Rivian, excuse me, Rivian R1S, and then those are kind of a, in the premium se..."

The Rivian R1S is a fancy electric SUV that can drive on rough roads and is very comfortable. It doesn’t use gas and has lots of new technology.

Car

Bmw Ix

"...s like you guys over at JD Power, Brent have the BMW iX highest overall, and the BMW i4 and Rivian, excus..."

The BMW iX is a fancy electric SUV that’s comfortable and has lots of smart technology. It doesn’t use gas and is made for people who want a luxury electric car.

Car

Kia EV6

"... totally get. That's a very good car. And the Kia EV6 as well as the Chevrolet Equinox EV, which I don..."

The Kia EV6 is a new electric car that looks cool and can drive a long way without needing to recharge. It’s easy to use and good for everyday trips.

Car

Chevrolet Equinox

"...od car. And the Kia EV6 as well as the Chevrolet Equinox EV, which I don't think I've driven yet. So why d..."

The Chevrolet Equinox is a small SUV that’s easy to drive and good for families. The new electric version doesn’t use gas and is better for the environment.

Car

Tesla Model 3

"...er Tesla to be a premium brand. And so the Tesla Model 3 was the highest ranked product in the premium seg..."

The Tesla Model 3 is a small electric car that goes far on a single charge and has lots of cool features. It’s one of the most popular electric cars today.

Car

Tesla Model

"...consider Tesla to be a premium brand. And so the Tesla Model 3 was the highest ranked product in the premium s..."

The Tesla Model Y is an electric car that looks like a small SUV. It’s fast, has lots of space, and doesn’t need gas because it runs on electricity.

Car

Ford Mustang

"...overall. And in the mass market segment, the Ford Mustang Mach-E won the award in that segment. But a numb..."

The Ford Mustang Mach-E is an electric SUV that’s fast and fun to drive. It’s like a Mustang car but bigger and runs on electricity instead of gas.

Car

Ford Mustang Mach-E

"then the Ford Mustang Mach-E really big quality improvements year over year. So some some solid efforts and improvement on the quality side. And Ford has done a really good job of servicing that product as well."

The Ford Mustang Mach-E is a new electric SUV that uses batteries instead of gas. It has gotten better over time, with fewer problems and better service from dealers.

Concept

servicing electric vehicles

"And Ford has done a really good job of servicing that product as well. That's another area that stands out in the early iterations of this study. We saw manufacturers having challenges with serving servicing these electric vehicles, you know, it's really new to a lot of dealers."

Fixing electric cars is different from fixing gas cars because they have batteries and electric motors. Mechanics and dealers have had to learn how to work on these new parts.

Car

Honda Prologue

"... their platform mates. So in this case, the Honda Prologue, which is a shared platform with the Chevy Blaze..."

The Honda Prologue is a new electric SUV that Honda is making with Chevrolet. It will be a car that doesn’t use gas and is good for families.

Car

Chevrolet Blazer

"...logue, which is a shared platform with the Chevy Blazer. Those were the two lowest performing products w..."

The Chevrolet Blazer is a medium-sized SUV that looks sporty and is good for families. Some versions have had problems that make them less reliable.

Car

Audi Q6

"...um side, at the bottom of the rankings there, the Audi Q6 and the Rivian R1T, similar to what we saw on th..."

The Audi Q6 e-tron is a fancy electric SUV that will have lots of features and won’t use gas. It’s made for people who want a luxury electric car.

Car

Rivian R1T

"...of the rankings there, the Audi Q6 and the Rivian R1T, similar to what we saw on the mass market side,..."

The Rivian R1T is an electric truck that can go off-road and carry heavy things. It doesn’t use gas and has lots of new features.

Term

convenience charging

"And so you'll, you'll top off while you're there that that convenience charge occurs in public as well."

Convenience charging means plugging your electric car into a charger you find while you're out, like at a store or restaurant, to add some battery power.

Term

ICE engine

"...you know, almost no one with an ice engine thinks that way. So, it's a little interesting"

An ICE engine is the kind of engine in most cars that uses gas or diesel to make the car go by burning the fuel inside the engine.

Car

Fiat 500e

"I was in a Fiat 500E. The event was about 150 miles from my house. The range in the Fiat closer to about 100, 120 if you really stretch it."

The Fiat 500E is a small car that runs only on electricity, so it needs to be charged like a phone and can only go a certain distance before needing more power.

Concept

charging stops

"So, I needed to charge and I found a, with some help from somebody who knew the area better than I do, found a Meyer store in suburban Milwaukee and I was able to buy some stuff, some snacks for the rest of the drive... and then kind of took a little mini nap for the rest of the time for charging."

Charging stops are when you stop driving your electric car to plug it in and get more battery power, sometimes using that time to rest or do other things.

Company

JD Power

"we have been with Brent Gruber from JD Power here on the TTAC podcast. And Brent is the, I already, I'm going to, I get this wrong. The executive director of EV planning. The EV practice. EV practice. I was close. Okay. At JD Power."

JD Power is a company that studies how happy people are with their cars and helps others learn about cars, especially electric ones.

Concept

EV planning

"The executive director of EV planning. The EV practice. EV practice. I was close. Okay. At JD Power."

EV planning is about making plans for electric cars, like how many will be sold and what people will need to use them.

Term

winter tires

"Depending on where you live, you probably still have a few more months or at least a few more weeks of snow to deal with. And then, of course, you can plan ahead for next year. So, we're going to talk about winter tires that are studded, right? Yeah, studded winter tires,"

Winter tires are special tires made to help your car drive safely in snow and ice. They stick better to slippery roads so you don't slide around.

Part

metal studs

"like a rivet gun, the bang, bang, bang, bang, bang, all of these studs into a tire. And traditionally, you know, those metal studs have stuck out a little bit."

Metal studs are tiny metal pieces put into tires to help cars not slip on ice.

Brand

Nokian Tires

"But the ones that I was trying earlier this week, they're from a tire brand called Nokia, Nokia and tires,"

Nokian Tires makes special tires that work well in snow and ice to keep your car safe and steady.

Part

tire studs

"So, you look at a tire and you see the treads, and then most everyone knows that there's different compounds in that tread. ... that compound allows the studs to sink in to the tire just a little bit, just enough so that they're no longer popped out as much. Okay. And traveling over, you know, a bare road surface, and you get that click, click, click."

Tire studs are little metal pieces that stick out of winter tires to help the car grip icy roads better. They can make a clicking noise when driving on dry roads.

Term

tire compound

"So, you look at a tire and you see the treads, and then most everyone knows that there's different compounds in that tread. And so the rubber is made up of a witch's brew of different very proprietary materials that the tire companies won't let you know what they are."

Tire compound is the special mix of rubber and stuff that makes up the tire's surface. It helps the tire stick to the road and last longer.

Car

Aston Martin Vanquish

"...of James Bond pressing the button in his ass and vanquish, right? And studs pop out. So it's not like that...."

The Aston Martin Vanquish is a very fast and fancy sports car that looks beautiful and is made for people who love luxury and speed.

Concept

NASCAR

"Tyler Redick dominating for his third win in a row, which is NASCAR history, the first driver ever to win the first races of the season."

NASCAR is a type of car racing in the U.S. where drivers race specially built cars on different tracks, including oval and road courses.

Car

Chevrolet Spin

"...at, I can't remember what lap it was, but he did spin in turn one at one point and came back to be four..."

The Chevrolet Spin is a small family car that can carry a lot of people and things. It’s easy to drive and good for everyday use.

Term

concussions

"...I mean, you think about all the concussions that some of our favorite drivers have endured over the years and just tried to shake off, right?..."

A concussion is when your brain gets hurt because of a hard hit to your head, which can happen in car crashes. It can make you feel dizzy or confused and is important to take seriously.

Term

cool suit

"And it sounds like some cool shirts are failing or cool suits, excuse me, cool shirt, cool suit, either way, those both interchangeable terms."

A cool suit is like a special shirt that keeps race car drivers from getting too hot by cooling their bodies while they race.

Concept

IndyCar racing

"I appreciate IndyCar racing. I'm not, I'm a fan of it. I'm not a hardcore fan, but I do try and watch as many races as possible."

IndyCar racing is a type of car race where special fast cars race on big tracks, sometimes going very fast on oval tracks or twisty road courses. It's different from NASCAR because the cars look different and race in different styles.

Term

sunroof

"It even has a rare sunroof. Suddenly, a car that was hidden for decades is being delivered..."

A sunroof is a window on the top of a car that you can open to let in sunlight and fresh air. It makes the car more fun to drive and more comfortable.

Car

Pontiac Grand Prix

"...There are thousands of cars in eBay from unique finds like the Pontiac Grand Prix, S.J. to daily drivers..."

The Pontiac Grand Prix is a type of car made by Pontiac. It was popular for being comfortable and a bit sporty. People have been buying and driving these cars for many years.

Concept

daily driver

"...from unique finds like the Pontiac Grand Prix, S.J. to daily drivers. And now, with a new way to buy them..."

A daily driver is a car that someone uses every day to get around, like going to work or running errands. It's a car you can count on to be ready whenever you need it.

19 cars featured

Request an Explanation

Heard something you'd like explained? We'll add it to this episode.

Sign in to request explanations for terms you heard.

Want to learn more?

Browse our glossary for plain-English explanations of automotive terms, jargon, and concepts.

Explore Terms

Help improve this episode

See something that's not quite right? Our annotations are AI-generated and can sometimes miss the mark. Click the flag icon on any annotation to suggest a correction.

Report incorrect info
Suggest better explanations
Flag missing cars