The Car Connection Workshop kicks off with shop-talk and a Fun Friday quiz built around one big question: are you really saving money by how you maintain your vehicle? The host encourages keeping a paid-off car, following a maintenance plan, and tracking fuel and service history. Along the way, they share cautionary shop stories and explain why some AC odors come from deep evaporator contamination—sometimes requiring major dash removal. Listeners then self-score recent evaluations, fuel filter replacements, and fuel system services.
This Fun Friday episode puts your vehicle habits to the test with a simple 5-question YES or NO quiz designed to reveal how well you're really protecting your fuel economy, maintenance investment, and long-term reliability.
Did you score a perfect 20? Or did your vehicle wave a few warning flags?
We Cover :
✅ Fuel savings habits
✅ Preventative maintenance scheduling
✅ Full vehicle evaluation
✅ Fuel filter maintenance
✅ Proper fuel system decarbonization service
Plus- a hilarious real-life shop story about a customer who walked in asking us to 'kill" her car. Sometimes frustration behind the wheel reaches a whole new level..but this story has a great ending.
📩📨📫 Be honest with yourself and email in your score!
And don't forget - tomorrow is Q&A Saturday. Get your automotive questions submitted by NOON for a chance to have your question featured on the show.
#FunFriday. #VehicleMaintenance #FuelEconomy
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"...rs, we live them. Whether it's a 25 year old Jeep Wrangler getting a second chance at life or a Nissan Rogue..."
The Jeep Wrangler is a type of SUV made for off-road driving. It’s known for features like removable doors and a removable roof. People often keep them running for a long time and fix them up when something needs attention.
The Jeep Wrangler is a rugged, off-road-focused SUV known for its removable doors and roof options and its ability to handle rough terrain. It often comes up in conversations about long-term ownership because many Wranglers stay on the road for years and are frequently maintained or restored. In a podcast context, it’s a natural example when discussing older vehicles getting “a second chance” through repairs and upkeep.
"...ngler getting a second chance at life or a Nissan Rogue getting its brakes back in order, perhaps a myste..."
The Nissan Rogue is a crossover SUV meant for normal daily driving. It’s the kind of vehicle where regular maintenance matters, including things like brakes. If the brakes aren’t working right, it can be a sign the car needs service.
The Nissan Rogue is a mainstream compact crossover SUV designed for everyday driving and comfort. It’s a common subject in maintenance-focused discussions because routine repairs—like brake work—can be a big part of keeping it dependable. In the podcast context, it’s mentioned alongside other vehicles as an example of a car that may need attention to restore proper function.
"we just did a four part mini series on uh i called it the air ac tutorial so if you want to know how to use your vehicle's air conditioning properly and not break it and not have your car smell like a a hockey bag yeah because that's nasty"
Your car’s air conditioning doesn’t just make it feel cooler—it also removes moisture from the air. If you don’t use it or maintain it the right way, it can start smelling bad.
In a car, the air conditioning system cools the cabin and also dehumidifies the air. Proper use matters because the system can develop odors if moisture and contaminants build up inside the HVAC system.
"i had to pull the whole stink and dash out to get the evaporator core and i do have a picture of that somewhere and i haven't come across it yet"
The evaporator core is the inside part of the AC that cools the air. If it gets dirty and wet, germs can grow there and cause a nasty smell that usually won’t go away without fixing the source.
The evaporator core is the part of a car’s HVAC system where refrigerant absorbs heat from the cabin air. If it gets clogged with debris and moisture, it can grow bacteria and fungus, which leads to persistent “stink” odors that often require disassembly to clean or replace.
"i had to pull the whole stink and dash out to get the evaporator core and i do have a picture of that somewhere and i haven't come across it yet i think it's on one of my old cell phones so i'm going to go looking for it"
HVAC is the car’s system for heating and cooling the cabin and moving air around. It’s also where smells can build up if moisture and dirt get trapped.
HVAC stands for heating, ventilation, and air conditioning—the system that controls cabin temperature and airflow. In this context, it’s where moisture and contaminants can collect and cause odors.
Term
complete vehicle evaluation
"number three has your vehicle had a complete
[1676.0s] vehicle evaluation in the last i think i stretched it to six months yeah i did six months"
A complete vehicle evaluation is a thorough check of the car. Instead of fixing one thing, it looks for problems across different systems so you can address them sooner.
A complete vehicle evaluation is a broad inspection that checks multiple systems (not just one repair) and documents what’s needed. It’s the kind of service that can catch issues early before they become more expensive.
"number four has your vehicle had a fuel filter if equipped with one
[1696.1s] so you got to know that first so you can check your service records see if you've had a fuel
[1701.9s] filter"
A fuel filter is like a small screen/filter for your gas. It helps keep junk out of the fuel so the engine can run smoothly. If it’s old, the car may not run as well.
A fuel filter is a service part that removes dirt and debris from the fuel before it reaches the engine. If it’s clogged or overdue, fuel delivery can become less consistent and can contribute to poor running or reduced efficiency.
"fuel system service that and that i got to clarify on that i just i just remember there's a maintenance
[1740.5s] fuel system maintenance and then there's a service a maintenance is putting some goo in the tank
[1746.8s] before you fill the tank up that's a maintenance that's not a service"
Here, “service” means a bigger, more involved job—like cleaning parts of the fuel and air system—rather than just adding something to the tank. The point is to help you tell what kind of work was actually done.
In this episode, “service” is used in a specific, expanded sense: a full fuel-system/air-system cleaning and flushing job rather than a simple in-tank additive. The host contrasts it with “maintenance,” which they describe as putting something in the tank before refueling.
"there's a maintenance
[1740.5s] fuel system maintenance and then there's a service a maintenance is putting some goo in the tank
[1746.8s] before you fill the tank up that's a maintenance that's not a service"
Here, “maintenance” is described as the simpler stuff—like adding an additive to your tank. It’s different from a full cleaning service that targets deposits inside the fuel/air system.
In this episode, “maintenance” is framed as simpler, routine fuel-system work—specifically adding an additive “in the tank” before refueling. The host’s distinction is meant to help listeners differentiate minor add-on work from a more thorough cleaning service.
"define that a service is full-blown fuel injection cleaning intake air intake manifold
[1759.2s] all cleaned and flushed clean get all the gummy gooey deposits cauliflower carbon all the ugly stuff"
Fuel injection cleaning is a service that helps clean the parts that spray fuel into the engine. Over time, deposits can build up and make the car run worse, so cleaning can help it run more smoothly.
Fuel injection cleaning is a service aimed at removing deposits from the fuel system components that deliver fuel to the engine. It’s typically done to restore proper spray/flow and reduce drivability issues caused by buildup.
"full-blown fuel injection cleaning intake air intake manifold
[1759.2s] all cleaned and flushed clean get all the gummy gooey deposits cauliflower carbon"
The intake manifold is a passageway that gets air to the engine. If it gets dirty with deposits, the engine can breathe less efficiently, so cleaning can help performance and smoothness.
The intake manifold is the ducting that routes air (and, in many designs, the air/fuel mixture) from the intake system to the engine’s cylinders. Cleaning it as part of a fuel/air service targets deposits that can interfere with airflow and mixture formation.
"clean get all the gummy gooey deposits cauliflower carbon all the ugly stuff
[1765.6s] out of the engine and the fuel delivery system paraffins all that stuff"
The fuel delivery system is everything that gets gas from the tank to the engine. If parts get clogged or dirty, the engine can start running worse.
The fuel delivery system is the set of components that store, pump, filter, and deliver fuel to the engine. When deposits build up in this system, the engine may run poorly even if the driver doesn’t immediately notice why.
Term
paraffins
"out of the engine and the fuel delivery system paraffins all that stuff that makes your vehicle run
[1774.7s] poorly but without you even noticing"
Paraffins are wax-like deposits that can build up in the fuel system. Over time they can make it harder for fuel to flow properly, which can hurt how the engine runs.
Paraffins are waxy hydrocarbon compounds that can form deposits in fuel systems. In service discussions, they’re often cited as part of the “gummy” buildup that can interfere with fuel flow and atomization.
Select text to request an explanation
Good morning folks, you're tuned to Car Connection where the coffee is strong, strong enough
to revive a dead fuel pump.
Stories are real, the wrenches never stop turning and I'm your host, Niall Motormouth Jenkins,
coming to you from the Car Connection workshop where the smell of fresh oil and a little
elbow grease is all part of our balanced breakfast.
Around here we don't just talk cars, we live them.
Whether it's a 25 year old Jeep Wrangler getting a second chance at life or a Nissan
Rogue getting its brakes back in order, perhaps a mystery leak that's got us all scratching
our heads, this is where we roll up our sleeves and get it done with a little wit, a little
wisdom and a whole lot of fun.
The Car Connection workshop isn't just about nuts bolts and diagnostics, it's about connection.
Connection to our vehicles, to the people who drive them, to the community that keeps
us all rolling in the Niagara region because when you fix a car, you're not just turning
a wrench, you're restoring someone's confidence, freedom and maybe, maybe even their sanity.
We're here every week Monday through Saturday helping you keep your ride safe, reliable
and ready for whatever road lies ahead, roads where we're going, there are no roads.
So whether you're a weekend rancher, I've heard that somewhere, a daily commuter,
someone who just wants to understand what that strange rattle really means, welcome aboard,
stick around for shop talk, expert advice, few good laughs and perhaps even a flashback
garage story or two, maybe, I'm not sure, it all depends on if we get a flashback
today, it happens, you know, those things pop into your head and you go, oh yeah, oh yeah,
I remember that, yeah let's not go back there.
Well it is fun Friday here in the Car Connection workshop, thanks for stopping by and yes,
I don't apologize for us having fun, I think that's okay, if you're not allowed to give yourself
the opportunity to have fun, this is probably not the channel for you, it would be good that you
just kind of tune out and go to something else like, you know, noodle art, yeah, paper mache,
that kind of thing because you know what, I've been at this automotive repair business like
truck and passenger and big rigs and equipment for over 44 years and you know what, when we worked,
we had, when we works, we works hard and when we play, we have fun and if that's not good enough
for you, then that's okay if you just turn that channel, but if you're wanting to keep your older
vehicle, which I would highly recommend right now, that would be the number one piece of advice I
would give everyone right now would be, if you've got an older car in the driveway and it's paid off
and the structure is solid, start cleaning it up and cleaning it out because that is going to be the
machine you're going to want to keep when you keep, when I keep taking a look at what's going on in the
automotive industry and what's coming down the pipes, it's creepy, it is like way over the top
creepy, you know what, no, you don't need to know my personal information, no, you don't need my medical
records, no, now you don't need to shut my car off, so that isn't going to happen to this fellow,
so I'm warning you, you furry varmints, yeah, keep that older vehicle and stay
tuned to car connection, the car connection workshop, get your butts over to our YouTube channel and get
signed up and start watching the videos and learn all the basics about keeping that older
automobile going and saving yourself money, that's what I do and I'm sharing all those tips and tricks
for 44 years with you, I'm giving you every nugget I can possibly give you to help you to keep that
vehicle rolling and putting you in the driver's seat, so instead of playing the car game and trading
your time for money and getting lost in a car payment and then they're gonna now sell you
cars where they can turn it off if you've been a naughty little boy or girl, it's coming and it's
gonna happen, so you know what happens, everything that happens on the south side of the border
eventually makes it to the north side and everything that happens on the north side
eventually makes it to the south side and that's what we're seeing going on, so I'm giving you a
warning and a heads up, if you want to keep that older vehicle running forever, I can do it,
just follow my lead, you need a plan and you need to make a plan and implement the plan and
that's what I'm here for to give you the necessary help you need, well it's fun Friday so we're not
gonna get too serious today but I have a quiz, yes I'm gonna call it today, quiz Friday,
you didn't have to study for this okay, don't panic, get your takeout whatever that is, get your
morning coffee whatever that may be for you and just a moment we'll share, we'll share our morning
coffee together, we count it down 321 and we'll have a swiggy together, we'll have the
daily weather coming as well, we've made it to the weekend folks, for all of you who are
be heading home today after working and enjoying a couple of days off, well done you, just take it
easy, happy healthy motoring, watch out for the other guy, keep your eye on the road full time,
not part time, when I say part time that's like a three second look somewhere else and everything
changes, so I have a quiz coming up it's Friday, we're gonna have some fun and you can mentally
score yourself okay, so I have five things to share with you in the quiz, when was the last time
somebody told you we're having a quiz, yeah put that in the comment section on any one of our
YouTube videos, just saying you know so and so it gave me a quiz not that long ago, I haven't had a
quiz since night class and those were heavy duty, I would venture to say a little bigger than a quiz
guy, you know the instructor would say you might want to write this down it's gonna be on the quiz,
yeah a two hour quiz, how about a four hour quiz, yeah you think to me a quiz is what,
just a few minutes that's what I'm thinking, so let's jump in get your morning coffee ready whatever
flavor that is or beverage whatever it could be a stale muffin, it's okay if that's your morning
beverage your morning snack to get you going let's share that together right now, so let's get it
ready and say thank you to our program partners, so this morning's morning coffee brought to us by
Niagara Block at 5000 Montrose Road Niagara Falls, building Canada since 1931 with building supplies
bricks and metal rebar and all that stuff that puts the building together and they're also professionals
at hardscape landscaping materials as well, they have everything to make that backyard space you've
always wanted absolutely gorgeous, outstanding so you'll be very your friends and your names
will be impressed, so get in touch with Kathy Dave or Dan Grimo, Kathy has a list of contractors if
you need a referral contractor to come out estimate the job put the deal together and get it started
and create that beautiful outdoor space that you can enjoy this summer 2026 connect with them
today 905-356-2221 you can find all the contact links on the homepage or website at carconnection
businessnetwork.com anytime of the night or day shopping your jammies and connect with their
program partners and without them we simply would not be able to do what we're doing right here
right now but anytime you feel like you'd like to pick up the tab we want we want to get in your
way we won't stop you we will help you to get that done and we appreciate each and every one of you
so thank thank you to our program partners that have been with us many years we finished with
radio back in november 2025 after 31 years and we're now officially in our 32nd year fully
digital so we have our youtube instagram uh facebook stevensvilleontheweb.ca that's where
my pops lives as a great community of amazing family owned and operated businesses there so
you can connect with us by clicking on the businesses tab we also have our iHeart radio
link there as well on the top right hand corner of our homepage and we are on every podcast
platform known to mankind including podbean i don't know just it seems to stick in my mind
spotify amazon apple we're there just type in carconnection workshop and you'll find us don't
forget to like subscribe share follow and ring the notification bell so you don't miss a single
automotive tip and ladies the youtube channel is designed and gifted to you from me why because
you need to learn that stuff we got some ladies in my neighborhood here their husbands died
unexpectedly they took care of the cars and they're lost they're absolutely lost last year
spent the whole summer working on vehicles that belong to recent widows in the area they know who
i am and through word of mouth yeah bring it over let us take a look at it see what we can do and
we'll get this looked after they paid for the parts we shot the videos we got them fixed up and down
the road they're so afraid to be taken advantage of because hubby's not around the more and single
single moms just single ladies on their own they've been signal single for a long time
and they're afraid to go to the shop because they don't want to get taken advantage of
ripped off in other words they're afraid so we take them in when we can and do the best we can
with what we got to to get their vehicle back out on the road so let's have a swiggy this morning
you're ready 32 and one and down the hatch we go that is so good it should be illegal
let's jump right into our daily weather brought to us by city auto sales and leasing low mileage
vehicles quality vehicles at fair prices greater toronto areas premier pre-owned auto store
whatever vehicle you're looking for they can find it if they don't have it and they don't sell any
junk they're quality vehicles low mileage at fair prices just check in with my good friends
erin louise grant they've been with us for many years now and we're blessed to have them because
that's a safe place where you can buy with confidence and be treated with nothing less
than honesty and integrity they have in-house leasing and financing available to you let them know
the car connection sent you well let's see what we got it's friday yes it is and here's the the uh
friday weather brought to us by city auto sales and leasing friday friday's low will be 50
50 degrees between 5 a.m and 6 a.m that's better get in front of the the microphone here a little
more i don't know i always lean left i think i need alignment it might be a two a two wheel alignment
for me the high will be 66 between 3 p.m and 4 p.m today the temperature range will feel like 48
to 62 and the wind will make it feel cooler than the actual temperature and we're talking about
where we're located the niaga region south shores of the great lake lake uh eerie almost
said lake ontario that's on the north side oops that would have been a oops we're on the south
side which brings us to the south shores of lake eerie where are you listening in from today
send me an email motormouth dot jankins at gmail.com let me know where you're listening in from where
you're tuning in from that's kind of cool to get an idea who you are where you are and we're
really really happy to have first-time listeners with us and visitors we have everything you need
now with more ways to connect and watch and listen and engage with car connection yours truly
nile motormouth jankins so come join us monday through saturday 8 a.m for motorbell's morning
drive well let's shall we take a peek into saturday do you think that would be okay
better not because tomorrow is a q and a saturday and that's weekend weather yeah we better back
off any precipitation today we got a zero fantastic and the look ahead is actually really really good
so that means we've got some stuff to take care of as we move forward from here i have over 40
summer tech tips to share with you is that will that do it for you will that tickle your ears
yeah i i put together 40 40 summer tech tips to share with you to help keep your vehicle mobile
uh this summer i don't want to hear anyone having a breakdown of motor vehicle breakdown
there are emotional breakdowns that that tends to happen after you find out what happened and why
and how much right so something i will always teach you in our videos in here on the podcast and
again what we do on youtube is not a copycat from our podcast and back and forth what we what i
talk about here i don't talk about over there on the youtube channel is where
you get to watch the repair work we do how we do it and what it is where it is how it works how you
broke it i mean how i broke and what could have you learned to prevent that from happening a second
time and we just did a four part mini series on uh i called it the air ac tutorial so if you
want to know how to use your vehicle's air conditioning properly and not break it and not
have your car smell like a a hockey bag yeah because that's nasty i had a vehicle like that and finally
i had to pull the whole stink and dash out to get the evaporator core and i do have a picture of that
somewhere and i haven't come across it yet i think it's on one of my old cell phones so i'm
going to go looking for it and then once i find it i'll see if skippy if we can put that into
a video maybe we just shoot a short or something like that but it was well that evaporator core
it had a blanket on it out of hair pet hair and whatnot but it was full of bacteria and fungus
you couldn't even see the evaporator core that's how bad it was but stink
uh it no turn the air conditioning on no it's busted well just give it a try no no we're not
turning it on it was awful and it doesn't get better so you want to catch up on that series
you just did that uh a week ago today i did a four part mini series how and covered the five
things how it works what it is where it is how it works and how you get to that stink your air
i call it the air conditioning perfume not good though yeah i think they call it they called it
moonlight stink yeah and that's not something you can just you know spray some smelly on it
and it's gone it's all has to do with bacterias big time so if you somebody in your household has
respiratory cardio respiratory issues yeah they're not going to like your car if it smells like that
because that's that's concentrated bacteria that's what makes that smell not good so anyways let's
jump into today's topic and it's fun friday so that means we can do silly goofy things i am the minister
of silly walks that's right so if you see me watch me through the window or something my neighbors go
motormouth are you like are you okay you go what do you mean by that well you know we see you
walking around you do these goofy things as you're walking i said i'm the minister of silly walks i
said i learned that from montipython so every time i walk i walk a different way oh we thought like
maybe you had a physical ailment or something and then pediment a what go impede a what yeah
an impediment that's way over my pay grade i just said no i just i'm goofy that's all there is to it
but when i'm working and i'm building an engine or working on a motor or something i am
dead not focused when it comes to my work so as my military um supervisor and instructor would
always say hey guys when we works we work hard but when we have fun we play and have fun so we
always be goofy on the job but well focused on our work all right are you ready for your quiz here
it is because i this isn't the shopping channel folks i can't do this all day we're soon going to
be entering into season three on podcasts and if you miss a podcast or you want to catch up
all the podcasts automatically populate into our youtube channel so you can find them there
and at one point some point i will put a really cool thumbnail on each one of them
eventually because there's over 200 there now well almost 200 we're at 177 and we will definitely be
pretty close to 200 as we enter into the first week of june coming up so yeah there's lots of
material there for you you can look through by my um title topic and listen and re-listen
here's what i would suggest listen to the newest ones go back listen to the older ones
you know listen to a older one listen to a new one do that every day of the week you'll uh you'll
be well educated trust me all right it's fun friday again and today you're having a quiz so
here's what i want you to do mentally score yourself if you're driving okay
you have a possibility a possibility today you ready you have a possibility of cleaning up
and getting 20 points 20 points and i think we might have a quiz at least once a month on the
fun friday and you have to track your own points and it's all on honesty i trust you guys and gals
so i have five things to share with you and each one is worth five points five points all right but
you have to score yourself and keep track okay so starting in june i will do uh this is the first
one crack your points bring them with you into june and then one friday in june we'll do another
quiz okay so then again each question has five points so if you can answer the question honestly
then you'll you'll score five points for yourself but if the answer honestly is no most of them are
yes or no answers so it's easy to track it's either a y or an n a yay or an a so here we go
you got that each question in the quiz is five points if you answer it a yes if you answer it a
no you get zero all right and and in this quiz there's there's no winners or losers it's just to
evaluate where you are all right number one the last 30 days how much money have you say have you
saved so i gotta read my own handwriting here in the last 30 days have you saved any fuel money
so in other words if you are using $50 a week we're able to save $10 we're able to save any money
in fuel savings in the last 30 days yes or no that's all yes or no all right next question
you got that one so again if you answer it yes even if you saved a dollar okay and i don't care
how how that happened you got some points you use a specific card they give you a payback
that counts because you saved some money okay that counts just so if you have that question
it's all good so again first question on the quiz in the last 30 days have you created some fuel
savings next question number two do you have a vehicle maintenance schedule that you're working
with on your vehicle tracking your maintenance anything could be here it could be owner's manual
some kind of outline you printed from somewhere but a maintenance schedule do you have a vehicle
maintenance schedule that you're working with on your automobile to track your vehicle maintenance
it's a yes or no okay number three
your last you have you had a vehicle evaluation in the last four months yes or no i scribbled
these down fast so it's just it's kind of like is that in english i don't recognize i don't think
i took that language in in school yes has your vehicle had a complete vehicle evaluation in the
last four months i'll even extend let's extend it six months in the last six months yes or no
again if it's a yes a full honest yes not just some work done but a complete vehicle
evaluation that means north south east west top bottom front back evaluation so nothing missed
no stone unturned here that would be a yes or no a yes will get you five points
all right next number four has your vehicle had if equipped okay if equipped a fuel filter
replacement in the last six months again yes or no yes gets you five points a no is a zero
in any language all right now we come up to the last one are you ready here's the last one
question number five in motormouth morning drive fun friday quiz
last fuel system service
your vehicles had a fuel system service in the last six months yes or no again a yes gets you
five points a no gets you a zero yeah nothing zilch pupkis nada okay so again last question
in the quiz has your vehicle had a fuel system service in the last six months yes or no all right
so keep track of your score write that down somewhere when you get to work if you're on
the road driving this morning it is early it is friday morning and keep track of that and then
we'll do another one in june okay fair enough we'll do another quiz and then we'll tally up
and then you gotta send me a quick email just saying what your score was that's all and again
it's all left to honesty here i'm not looking over your shoulder there's no right or wrong answer
i'm just kind of getting a feel where everybody is in this the grand scheme of things the five
quiz questions okay i'll just rattle them off one more time real quick because we can't do this
all day it is not the shopping channel okay question number one have you created some fuel
savings in the last 30 days yes or no number two are you taking care of your vehicle using some
kind of maintenance schedule to track your your maintenance and vehicle repairs and servicing
whatever it is if you're using something to track it and keep you on track with your vehicle
maintenance then that would be a yes if you're you got nothing then that would be a no and again
it's five points for a yes it's zero for a no number three has your vehicle had a complete
vehicle evaluation in the last i think i stretched it to six months yeah i did six months that's
worth yes is a five no is a zero number four has your vehicle had a fuel filter if equipped with one
so you got to know that first so you can check your service records see if you've had a fuel
filter and you can also google your vehicle uh you're making model and ask you know ai if need be
if your vehicle is equipped with a fuel filter maybe you don't even know and that would be no
i haven't changed it because no i didn't even know i had one so has your vehicle had a fuel
filter replacement in the last six months yes or no number five has your vehicle had a fuel
system service that and that i got to clarify on that i just i just remember there's a maintenance
fuel system maintenance and then there's a service a maintenance is putting some goo in the tank
before you fill the tank up that's a maintenance that's not a service so we need to do i needed
to define that a service is full-blown fuel injection cleaning intake air intake manifold
all cleaned and flushed clean get all the gummy gooey deposits cauliflower carbon all the ugly stuff
out of the engine and the fuel delivery system paraffins all that stuff that makes your vehicle run
poorly but without you even noticing and we're going to do it i'll do a talk on that as well
at some point we'll break it down so last fuel system service has your vehicle had a fuel system
service in the last six months yes or no so add up your score and we'll do another quiz in a couple
weeks and we'll see how you're doing fair enough perfect i was thinking of i'll leave you with this
one of the funniest things i ever heard of in my life when i having a shop you know we had some great
customers we had 500 loyal customers and that's about all we could handle in our shop you know if
there was a a rip in the seed or uh some you know exterior artwork performed on the car on the outside
that was really bothering the owner we got it dropped off it got dropped off at our shop and
they'd be a note and just say do you have someone we can send this to and get this fixed and let me
know what it is going to be and how long it's going to take people that were that loyal they just
would leave a note drop it off and say yeah um i did a boo boo and it needs to be fixed can you
find someone that can do that at a reasonable price in a reasonable time frame so i remember this one
time uh was a referral through someone who was already attending our uh jenkins automotive
vehicle boutique because the really the only way you could get in was if somebody referred you
and uh how our referral program worked was so that we didn't get any dead beats because they're out
there trust me when we closed the shop i had a shoe box with over thirteen and a half thousand
dollars of bounce checks yep we didn't we weren't able to collect a single nickel so they're out
there and you as a business owner you gotta you gotta have a keen eye be as wise as a serpent but
gentle as a dove so this lady comes in she says blah blah blah i was referred by someone so i go
okay yeah yeah yeah she did mention something about that yeah so the only way we would take in new
customers was by referral and how it worked was that you had to give us a really good referral
not one of those people you know what i'm saying not one of those that caused lots of headaches
because the rule was if you send us one of those we might not look after you anymore
and it worked people loved it because if they their referral came in and worked out to be a good
client they got a free service they paid nothing and the new client got a service an oil change
service too so both of them win win our gift for them to be a new client and once they found out
that we also we washed every vehicle when we were done and parked it outside no matter what the
service was every vehicle the technician that worked on it or your job was last but not least
put a little goodie in the car with a referral card and a little gift and wash it and park it
outside that's how we did business that's why we didn't really didn't need thousands of
customers we needed quality clients that's what i was aiming for quality clients was
uninterested in being the flavor of the month or my price was ten dollars cheaper no because when
people would phone and ask for an estimate i'd go you know what giving an estimate without even
looking at something to determine exactly what it needs would be like trying me trying to give
you a haircut over the phone it's not going to be pretty i can tell you that for sure and then i'd
always say well here's my estimate i know it's going to be more than the dollar but less than a
million and if you're shopping price you're probably better off going to blah blah blah
blah blah i'd always give them a recommendation but i said if you're shopping quality you called
the right number because we back up our work 100 so this lady comes in and she says i want to kill
my car and i go why i'm i'm going to pay you to kill it and i still i remember standing there going
i've never been asked to kill a car before um i go okay why why are we doing that
like why are we considering killing the car i'm just fed up i'm sick of it
stressing out i can't take this this is real i can't make this up and i'm like and there was
a couple people in the waiting area kind of their eyes rolling like oh how are you gonna handle this
one buddy i go can we just step out in the uh shop for a minute and just further the discussion
and i go tell tell me what's going on well you know i take it here there and i
pay it and pay in nothing's getting fixed
so i'm just i'm fed up i just want the car to be killed i'll call the insurance company
and i'll get something else and then she says this is where i honestly i have to turn around
can i buy some dynamite off you and we can put it in the tailpipe in a field somewhere and just
blow it to smithereens i'll pay you and i was thinking of the you know back in
the 80s you know long hair mullets that thing acdc's song uh tnt dynamite i'm thinking that started
in my head and i'm going hey it might be a new service i don't know just said well
how how about instead of you know we we take your car to a cornfield somewhere or a plowed field
and we just we blow the thing up and we kill it instead of us doing that how about if i do this
give me a couple days leave the vehicle with me let's have a further chat what's kind of
orientating you on the car let me look it over and truly give you an idea what we're dealing with
here and honestly i said tell you what no charge for my time i'll i'll look at the vehicle after
hours no so that way i have no distractions and i'll evaluate it honestly and i'll show you on
paper what what's the real deal and what doesn't need to be done and she had some paperwork and stuff
and anyways that's how that's how the story ended and no we didn't kill the car there were no cars
harmed during the the uh that business day and we didn't blow anything up and we didn't go to a
cornfield and stuff the tailpipe full of explosives no the car was saved we got it on track end of the
story she was very belated that we were i was willing to do the work uh to evaluate it and get
it sorted out and get her stress level down she was so happy made me the best apple pie ever best
apple pie i ever had in my whole life made it with her own hands and she became a fantastic customer
so i leave you with that let's take the time to have a great conversation with your tech
let them get to know you and your car so that you can establish a really great relationship
at the shop that you're going to spend the time to build a great relationship with the people
that are going to be taking care of you and your automobile with nothing less than honesty
and integrity so i leave you with that and don't forget to have your questions in by noon today
is cut off for saturday's q and a program questions and answer if you haven't joined us
for that before i select three questions from everything that comes in and then i share those
questions on the air on saturday and the whole program is dedicated to breaking down all three
of those questions and giving you a thorough spread out answer so that you know what's going on
so your questions have to be in today by noon motormouth dot jenkins at gmail.com or nyle at cc
b u s is in sam net dot com that's nyle at cc bus net dot com and that information
emailing at information is in our description on our youtube videos as well as our podcast
yeah every time check out the descriptions because that's where i put a lot of nuggets
that i don't often get an opportunity to share during the programs whether it's shooting a video
or whether it's recording a podcast for you so i always make sure i put some uh pinpoint items
in the description for you to if you want to write them down or copy and paste and create yourself
an all your own working binder in library you're welcome to do that don't forget to check out
we have our car connection fleet maintenance system available to you you can print an order form
or you fill out the order form online e-transfer it's all done and shipped directly to you by me
and if you want an autographed i'd be more than happy to autograph that for you
anytime anytime just let me know so there's a whole page on our website at carconnectionbusiness
network dot com and yeah i know that's kind of long but cc bus net dot com will get you there
and um you can check out all the details and order yours today there's special pricing
for those who are subscribed to our youtube channel and uh take advantage of that it's more
it's less than a million but more than a dollar but fair price for what you're getting it's like
having me as your coach at home with you guiding you through keeping that vehicle as long as you
want to keep it because my friends mileage means nothing maintenance is what matters maintenance
matters mileage means nothing either way you want to say it it equals the same it doesn't matter
how many miles or kilometers you have on that vehicle i can keep it going for you
when you have a maintenance plan and you follow it i think that's all i had for
making sure that i cover everything oh if you want to yes that's right skippy said make sure you
mention that if you want to support our channel you can do that now safely we put together
a profile page for us on buy me a coffee dot com forward slash motormouth nile nile and that
information as well is in our youtube channel descriptions and our podcast descriptions uh
we have our home own page on buy me a coffee dot com forward slash motormouth
denial got that okay fantastic so whatever amount you'd like to donate that's our donation page
we would appreciate it very very much because you give us a nickel we'll hammer it into a dollar
we'll use it wisely so heading into the weekend drive safe happy healthy motoring friends and
we'll see you in the next one peace patience and kindness always and we'll see you saturday morning
at 8am for motormouth's morning drive q and a session so make it a great day and bye for now
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