Hall on Winning Back Service, Janes on Used Supply Constraints, Bright on Safety | Daily Dealer Live

Hey, everybody, welcome back to another episode of The Daily Dealer Live.

I'm your host Sam Dark and welcome to this space where Automotive comes together to learn, to share, to grow.

Thank you, our Daily Dealer Live audience, for choosing to be here on this Monday, November 17th.

Let's jump right into it.

First up today in news, Ford is teaming up with Amazon to sell certified pre-owned vehicles,

making Ford the second automaker to plug into Amazon Autos after Hyundai joined the platform last year.

Now shoppers can browse, finance and buy Ford Blue Advantage CPO units directly on Amazon and then take delivery through participating Ford dealers.

And so far, more than 164 dealers have raised their hands according to CNBC, a dozen stores are already live and another 10 go live next week.

For now, only the LA, Seattle and Dallas markets are eligible to participate, but more markets will likely open up soon.

Ford says the goal isn't to bypass dealers, it's to drive more traffic to them.

And depending on how the CPO program performs, Ford may eventually look at listing new vehicles on Amazon as well.

Next up, in an effort to cushion the blow from U.S. auto tariffs, the South Korean government is rolling out a major bump in EV subsidies at home to keep its industry competitive.

The government plans to boost EV incentives by 20% next year, raising the pot to $936 billion won.

And for those who can't make the conversion, including me, that's about $658 million or way over a half billion.

It's part of a broader package that also pumps more financing into auto parts suppliers to help them absorb higher costs tied to the tariffs.

Both Hyundai and Kia stand to benefit the most.

Hyundai already told investors the U.S. levies cost it more than $828 billion won in Q2 and warned the hit would grow in Q3.

And while the U.S. has agreed to lower the tariff rate from 25% to 15%, as part of a larger investment deal, Seoul clearly isn't waiting around.

Hyundai is also upping its own investment at home, committing more than $125 trillion won.

Again, conversion, that's $86 billion in Korea between 26 and 2030 to shore up production and protect supply chains.

Well, what's the bottom line here? South Korea is going all in to keep its automakers, especially Hyundai and Kia competitive, protecting thousands of supply chain jobs and accelerating homegrown EV tech development.

And finally up to a subprime auto delinquencies climbed again in October, hitting a new record in Fitch's ratings auto ABS data and signaling deeper strain on the most vulnerable buyers.

The 60-day subprime rate rose to 6.65% while Primestell held steady at .37%, widening the gap and putting more pressures on lenders to mitigate risks.

And with lower-income consumers reporting sharper financial stress, more deals are stalling.

If this trend continues, approvals could get tougher and dealers will likely lean even more on prime and near-prime buyers to keep volume moving.

And that is a wrap on today's industry headlines.

Yuli, welcome back!

Hello, hello.

Alright, what do you think about Amazon autos? Is it a good idea? Bad idea? Not a big deal?

I think it's the inevitable evolution of the industry, but I mean for dealers, I don't know, I don't know that it's a great idea.

Yeah, it's interesting to see, you know, OEM after OEM, Hyundai, it starts with now Ford, who's up next.

I probably have a couple of guesses. Does Stellanus go next?

But it'll be interesting to see, particularly with this focus on CPO as opposed to new, that's where Hyundai started, what will be the net effect.

So, to our audience joining our live stream, just a quick reminder, we're live across all CDG social media platforms.

Post your comments. We'll bring them into today's show.

And what a show we've got in store for you, our daily deal live audience.

Coming up today, we'll hear a Cox Auto's response to Brian Kramer last week on Viotto product capabilities.

He made some comments about CarMax and Carvann and whether or not they showed up on Viotto.

We're going to give them a shot at coming back and responding to that.

But first, we've got actually one of our highest commented and liked posts on Twitter and Instagram ever.

And we'll introduce him in just a minute.

But let's go to yoga cars.

Amazing Amazon Ford.

Bezos is starting new AI company that will focus on supporting automobile manufacturing space amongst others.

Jonathan Gamble says, let's go.

So that is an interesting comment from yoga cars into Jonathan.

Thanks for shouting props out.

But we'd love to hear from all of our audience.

So bring it in.

All right.

Who is our highest?

By the way, how do you say that, Yuli?

So on Twitter, on X, formerly known as Twitter.

Well, it was like highest liked.

It created the most buzz, right?

So Twitter is the most.

Yeah.

Twitter and X is owned by Elon Musk.

Elon Musk owns Tesla.

We talked about distribution models.

And our next guest, Don Hall, president of the Virginia Auto Dealers Association,

made some comments that made him famous on Twitter.

Welcome to the show, Don Hall.

Let's bring you in.

Hey guys, it's great to be with you guys.

I look forward to chatting today about some important subjects in my mind.

Yeah, it's exciting to have you back.

And you trended across our daily dealer live audience earlier as we were talking about direct distribution versus the

franchise model.

Huge advocate you are for the franchise model.

So we're excited to catch back up with you.

So, Don, Virginia and New Jersey had elections.

They're the only two states that recently had general elections.

How did auto dealers fare in those, Don?

You know, I appreciate the question number one.

And I get asked by a lot of car dealers.

A lot of people say to me, well, Don, how do you feel about the election results and what's taking place?

I said, thank God, as a young guy so long ago, I joined the auto industry.

And I've been part of it for a very, very long time.

In the auto industry, good, bad or indifferent, last month is indeed last month.

This is a new month.

Let's march on, meaning the following.

We don't always like the outcome of elections.

And that's a fact in life.

Sometimes we're happy.

Sometimes we aren't.

But the reality is that's last month.

Now we have to learn how to deal with the new folks taking over and in charge.

And I am certain with the auto industry coming together in the Commonwealth and in New Jersey and many other states out there

that all of us make sure that our message is resonating in the governor's office, if you will.

And that we're about enterprise.

We're about taking care of the dealers.

But most importantly, ensuring that every consumer has a great buying experience in each and every state in this great nation of ours.

So, Don, as part of these elections, you're lobbying for bills and you're lobbying for candidates that are representing certain viewpoints.

What's the top one or two lobby topics that you're engaged with currently as you're having discussions with politicians and on the Hill?

Well, as Yuli was talking a minute ago about Amazon, we're talking about the virtues and the value of a system that often gets taken for granted even by us in that system.

And that is the franchise system.

The fact is it's 100 plus years old.

It's a great system.

It's not a system we ought to get rid of because it's, quote, old.

Old things can offer lots of great things, too.

And the franchise system indeed protects consumers.

It protects the state of Virginia, in this case, or any other state, but most importantly, it protects the dealers as well.

The money that they put in this business, the number of people we hire in this business.

And so it's always about making sure that we're being fair.

The manufacturers have their direction, their marching orders, and oftentimes they don't march in a direction that would be beneficial

to those of us who work day in and day out moving metal and making sure that customers have indeed a great buying and service experience in those dealerships.

So your viewpoint is to protect the franchise model, which that is basically using government to say certain businesses can't exist.

We talked about that in the past.

Tesla, you said, hey, it would be better if Tesla came to consumers through the franchise model.

How do you reconcile our auto dealer group, typically that's free market with this constrained market, which is come through this channel?

I mean, I get employee or customer experience, but a free market, even with Tesla, will drive towards a better customer experience because they're going to lose money and profit if they don't, right?

How do you reconcile that paradox?

Well, I think the biggest answer, the simplest answer is this.

If you want competition, then you have a strong franchise system nationwide.

It makes it very different.

I've talked to a couple of my peers both in Australia, as well as in Germany, where their system is very different.

They don't have the franchises that we enjoy.

And as a result, the OEM is making all of the decisions.

The entrepreneur has really a whole lot at risk and it makes no decisions to speak of.

If you want to buy, as an example, in Richmond, Virginia, a Ford.

There are six or seven Ford dealerships in the greater Richmond area.

In fact, more than that, if you go out an extra 20 minutes.

And as a result, I can give you competition, competition for the new vehicle, competition for your trade, the value of your trade, competition when it comes to the financing.

I give you competition when it comes to servicing of your vehicle.

And that's what benefits individuals the most.

Not a manufacturer deciding what's in your best interest and what you're going to pay and how you're going to get your car serviced.

People brag a lot about what was so much easier when I bought my Tesla.

I said, well, fine, tell me what it's like when you have to get your car worked on.

When you have to get a service.

Oh, that's not easy done.

Body work, repair work, some intellectual property and what not.

All they have up.

Yeah.

So it's interesting, one thing that's been on my mind a lot lately.

So I'm part of the CDG circles and in the circle that I belong to there are many dealer groups.

One member of that group actually got an invite to go back to China and see some of China's EV tech, which to me is fascinating.

Some people say that the EV tech is advanced even farther beyond what the United States EV tech is.

And yet we constrain the market here in the United States.

We don't allow that product to come in.

What's your take on that?

And do you think there will be a time where once that tech does make its way into the United States, we'll be far enough behind that we'll have a problem?

Or will we quickly innovate?

If it's true, it's good tech and be able to keep up with that, Don.

A couple of things.

One, I've had a longtime friend of mine who spent five years in mainland China, came back U.S. for a year or two and then went back to Taiwan.

He's in Taiwan with his family as we speak.

He's an expert.

He represents the federal government.

I won't go into what area, but he does.

And he said to me so often, we ought to be very leery and concerned about the Chinese.

Much of what they have, in fact, came from our institutions and our businesses that have been taken and then literally sent to China to be used.

Secondly, I'm not a protectionist.

I believe in the open market.

I believe in competition.

I believe in Darwinism.

The strong survive.

Survive over the fittest.

Absolutely.

But in a situation where our government has underwritten an industry to the degree and we had this along with Tesla underwritten industry to this degree.

We would be bringing cars that would sell for 15, 16, 17, 18 thousand dollars who oftentimes will not be subject to the kind of things that we're subject to as Americans and the things that we believe in and labor and so forth.

The cost of it is so different in mainland China versus here that we have a very unlevel playing field.

It would be very unfair to the American workers, both of those union workers that work in these plants, but also those who sell and service and own dealerships.

We cannot allow that to take place in the short term.

It'd be great because everybody can drive around in $20,000 cars that haven't existed in a long time.

But the reality is that we've got to stand for America and our way of life.

And that means we take care of all concern, the least among us, if you will.

And that includes those individuals who build them to those individuals who repair them to those individuals who sell them.

And we need a free market to do that, but not a market that is being underwritten by an entire government in order to create havoc on our economic system.

So that's a great and an interesting response.

Once the Chinese product does come in, will we have catch up to do or is it your belief that we've innovated equal to them or beyond them?

And what are ways we can stay competitive to prepare for that day?

I was in Mexico and I saw Chinese EV product driving around and it just makes you think our roads look a little different than others do, right?

Yeah, first of all, it does not mean that we have to be complacent and just say, well, Americans are going to get what we get.

And it's just the way it is.

And you Americans need to suck it up.

And because you haven't been innovative and you haven't been on the cutting edge of doing things to make our cars better and so forth.

We are a different regulated entity than China by a long shot.

Our lives are different.

And so again, I go back to my earlier statement, not to sound redundant.

A level playing field will compete.

Yeah.

Level playing field, but it will never be level.

And so therefore we ought to resist the temptation and to at least the current administration and maybe even the previous to some degree where we're not going to let the Chinese in.

Sorry, but we're not going to let you in.

And that's where tariffs will make a difference and should make a difference where there financially is no incentive for them to come into our country.

And the lack of level playing field is intellectual property rights to your point.

They've stolen a lot of that.

And then it's cost of labor, which it's all the above supporting that.

All right.

So take us to take us to the tariffs, Don.

And then we'll go into our main topic for today.

So we're about six months in.

We've seen tariffs at varying percents.

A lot has been up in the air, including this next period of chip shortage,

which kind of came and went, but it may not be completely gone.

Are you a fan of tariffs at this point?

Or are you a little nervous about how long it goes on and the ultimate impact to the economy?

Interesting enough, I had dinner literally last Thursday night with Chris Christie, the former governor of New Jersey.

Oh, yeah.

And Chris made it abundantly clear to me a couple of things.

He said, one, Trump is true to himself in that he has been pro-tariffs since the early 1980s.

So this is not a new phenomenon with him based on a lot of years and so forth.

And I said, well, Chris, I said, how do you feel about tariffs?

And he says, I don't like them.

We are the wealthiest country in the world.

We cannot expect Vietnam as an example to have equal trade and buy from us what we sell to them,

buys first and so forth.

We are the wealthiest country in the world.

And it caused me to sort of get somewhat reflective.

And I thought, well, and then I had a board meeting two weeks ago with my dealers.

And I have a tendency when I'm meeting with, and these are dealers from all over Virginia,

some of the biggest names you've heard of in Virginia for sure in terms of dealer organizations represented.

And I said, tell me how the tariffs are impacting your business.

And now part of this is because we're such a unique industry with unique people that are in it,

meaning no matter how good or bad things are, we're always so positive.

And we deal with those bad things in very unique ways.

And there's a lesson for all of us to learn from those who run dealerships and deal with tough times

that tariffs are not impeding our business to the degree where it's causing us to be in a tailspin

or may make massive major cuts.

It's uncomfortable.

It's created some issues for sure.

But not to the point where we're going, oh my goodness, it's time to get out of the business.

It's time to sell out. Why? Because tariffs are here and so forth.

I think that I'll leave it up to Washington to make those choices.

But I think Chris Christie, without realizing it, had more impact on me in that there is some logic

to the fact that as Americans, we are blessed in a unique way.

And maybe some of these things are not equal.

And therefore we ought not to be necessarily just drawing these hard lines with all countries

to trade equal in our trade and so forth because we are indeed the wealthiest.

We are indeed a country that's willing to help folks who have a tougher business climate and so forth

to do better.

And as Americans, we need to care.

And yes, we've suffered a little bit, but not end of the world.

We too shall go through this and continue to sell and service vehicles.

And it does make you wonder too a little bit in the history of, in history as you know,

as we all know, the pendulum swings one way and then it swings the other.

And it's possible in this kind of corrective pendulum swing, perhaps in the near future,

it swings back to the point you're talking about.

So thank you for your perspective.

All right, Don, talk to us.

You're fresh off a week at the NADA Dealer Academy.

And the stat that jumped off the page for us as we talked about it prepping today was

Fixed Ops is still the most profitable part of the dealership.

Yet a lot of owners under leverage it.

Why do you think that is that Fixed Ops is so under leveraged today?

You know, Sam, I go back to the, my starting industry was in 1979 as a young guy.

And I remember back then that parts and service was, you know,

it was a necessary part of our business.

It's the people in the back end.

We're the people on the front end.

Yeah.

And fast forward to 2025.

Yeah, it's still, unfortunately, the mentality is it's the people on the back end.

We're the front end.

We're the front end that gives away cars that puts too much money in a trade in order to make the deal happen.

And by the way, it's the service department that has the ability to make huge profits

and more importantly, retain customers for life.

Yeah.

One of the things in this wonderful class I spent at the Dealer Academy is this idea

that not only do I want to have your warranty work, obviously,

but I want to have you coming back to me after that period is up.

But more importantly, Mr. Customer, tell me about the other cars that you currently own.

You see, the perception is that I can get a better, less expensive oil change out on the street,

or I can get my car worked on out on the street with others for lesser money.

The fact of the matter is this.

It is not true.

We have certified texts, certified to work on your vehicles.

And the reality is we've got to do a better job.

And the front end needs to understand clearly, Mr. and Mrs. Front End,

we exist for the purpose of service who in fact can carry the water of the dealership,

meaning the average absorption rate is somewhere between 70, 75%.

I've got Virginia dealers at over 100%.

In other words, all your expenses are covered by parts and service.

This is an area that has great, even today, growth potential.

And we know so little about it and dealers go,

well, but I make an X amount of dollars, so I don't think about it.

No, this is the area that allows us to do very well and to retain customers for a lifetime.

So to prove the point, I'm going to bring up one stat here in just a minute.

But I am curious, what the heck is Don Hall doing at the NADA Dealer Academy class?

Are you taking this course?

Why are you going back to school there in McLean, Virginia?

Well, one, they allowed me to do it, which I'm internally grateful to my extent

to the NADA staff that allowed me to do this, first and foremost.

Two, look, if I'm not a young guy, at least by numbers wise,

if you care about this business and you care about life, it's always about education.

It's listening today.

That's part of your education.

Any opportunity you've got to enlighten yourself,

you may not agree with everything is said,

but the fact of the matter is to be able to sit in a class

and listen to 20-some people in that class talk about one week it was parts

and then later became service the next week and to listen about what goes on

and knowing that a lot of them don't really understand it

or appreciate it to the degree that they ought to appreciate it.

And so part of my message is life is about growing, life is about learning,

and when you're not willing to grow and learn, it's time to check out.

I am not checking out.

This Marine stands at the duty and is ready to go to war to do whatever

to protect the dealers and also say to dealers, get a dose of reality.

If you don't understand it, then you ought to understand it quickly

because there's a lot more you can do profitability wise

and your future is more in the service end of the business

than it'll ever be in the selling end of the business,

especially with your Amazons and others who are now into our business

and trying to take advantage of us.

We need to be the kings of service and parts

and both which give us great opportunities to make a lot of money

and take care of a lot of people.

So I don't know if you've heard we've had many Fixed Ops leaders.

It's part of Fixed Ops Friday on the show

and they all say that exact same thing.

It's all about retention in today's world.

It's all about serving that customer to the highest level possible.

And Dawn, that's why we here at Cardiola Ship Guy and Daily Dealer Live

do what we do three times a week.

I love this platform to just get to talk to people like yourself,

ask questions and learn because in learning and being transparent

and challenging each other, we grow, we find better solutions.

So one stat before we have to let you go,

that you quoted as part of your time there.

Tires might be the most shocking area of Fixed Ops.

75% of customers buy tires from the first person who recommend them

and yet only 8% of tires are sold by franchise stores.

Why is that happening if that's true

and how did Bob at your NADA Dealer Academy class teach

and suggest you fix that?

Dr. Bob, it's been in NADA for a long, long time.

An icon for sure.

An icon.

Look, with your dealerships, we can say,

well, you know, they meet our salespeople

and they know who they are.

No, no, no, no.

The people in that service lane when they drive in,

it's those individuals, those advisors

who establish a long-term trusting relationship

with the consumers.

And the reality is we don't think to ask.

We had an exercise where we had to call parts departments

as an example as a class.

This is a devastating exercise, Don.

I did this in my time and I said, wait, we'll be the exception.

When that call gets made, you'll love the response

and, Don, what happens invariably?

Ladies and gentlemen, listen clearly.

When you call in, your folks don't do a good job.

They don't take names, numbers.

They don't act.

And this is true in every single dealership we did this in.

It is embarrassing.

We have a golden, great opportunity to sell more tires,

to sell more service, not to abuse people by overselling,

but just take care of their needs to be able to convince them

that you don't have to go down the street to get an oil change.

We do a better job.

We use the right kinds of products.

Our people are trained.

And so at the end of the day, as a fixed,

as a guy who spent his life in sales,

and here's all my dealers talk about the sales part of our business,

I'm here to tell you, change your language.

Change the way you think about your business.

If not, get it that way quickly.

Hire the right people.

Hire the right consultants.

Use the various companies that can help you be better

with AI today on warranty.

You had a guest on that recently as well.

This is what will make a huge difference on what we're doing

10, 15, 20 years from now,

and also in your profitability today.

Do it now.

And on that mic drop,

President of Virginia Auto Dealers Association, Don Hall,

thank you so much for being with us,

sharing your perspectives on all things.

Look forward to having you back at some point soon.

Thanks, Don.

Dude, every time he's on, I get so fired up.

Like he is unapologetic in his commitment to the auto

industry, and I love the different viewpoints he has

because I do think about some of the international things

we're doing and what will the unintended consequences

down the road be.

And it's voices like him that have seen kind of that

pendulum shift of history that kind of understands

some of the why they see the path and they see kind

of the wisdom in some of the things that are

happening today.

So it is interesting to hear him speak.

Colin Kubik says, preach, Don.

And I would agree with that, right?

So, hey, before we jump to our next guest,

let's talk escalating fines and enforcement actions.

They're hitting dealers hard right now.

KPA's complete compliance suite protects you from

every compliance risk while helping to reduce

insurance premiums and liability exposure.

Learn more at kpa.io forward slash automotive

kpa.io forward slash automotive.

And then you can, as always, we got our good old

QR code up there and you can scan that for more

information or click the link in the show notes.

But huge props to KPA for supporting the content

today, including that really fun conversation with

Don that we just had.

And, you know, that conversation and some of the

things Don said about the importance of continued

education really reminds me of CDG circles,

which is open right now.

If you want to join a circle, that enrollment

will end at the end of this month and then you'll

have to wait until the end of Q1 to jump into one.

But I can tell you, I've seen conversations in

the circle that I'm involved in.

And it's been interesting.

One of the members, as I said, is going to China

just to check out what they're doing over there.

And it's fascinating to hear everybody's viewpoint

and get their take on the industry.

It's tough to keep up with, but as you go back

and you digest it and read it after the fact

there's a lot of actionable content in there.

And that's the value of continuing ed, Yuli.

That's what this business needs all the time.

Yeah.

Continue to improvement.

Yeah.

All right, let's jump to our next guest.

CEO and founder of SafeRide.ai Will Bright.

Welcome to the show, Will.

Hey, Sam and Yuli.

Great to be here.

Thank you for having me.

It's great to have you.

Well, welcome.

We're super pumped to have you.

I know you have a pretty remarkable piece

of technology to share with the classroom today.

Before we get into that, let's ask

each other a question.

You know, how's business in your neck of the woods?

Oh, man, business is great.

We just crossed the first 5,000 pre-orders

from dealers for our product.

So that's not too bad for a company of our size.

And we're hiring a lot of folks, both on the sales side

and on the technology side.

So it's firing all cylinders.

I love it.

Now peel back the layers a little bit.

5,000 pre-orders of what exactly?

Yeah.

So SafeRide is an AI dash cam that you can preload

into almost any car on your lot,

and bring advanced safety features

like pedestrian detection that works using cameras

instead of ultrasonic sensors or radars

that have a lot of false positives, right?

We bring hands-free crews and traffic assist.

So, you know, on those long commutes on the highway,

you can press the cruise control button,

keep you in the center of your lane

at a safe distance relative to vehicles.

You're driving through city traffic on the way

out of the office, stops at red lights,

goes when they're green.

We don't make turns.

We don't navigate from a point to a point.

This is level two plus driver assistance, not autonomy.

It's an important differentiation.

But at the end of the day,

we make driving much more convenient, much safer.

And the final thing is around predictive maintenance.

Getting back to what Don was talking about

around the front half of the dealership,

helping out the back half,

every car that has a SafeRide unit in it

delivers useful service insights to the drivers

and connects them back to the dealers

where they bought the car with the SafeRide unit installed.

So Will, you ideated this.

You created it.

You brought it into the world.

What went into the idea of making this product

in a world where so many OEMs have versions of this?

What was the gap that caused you to create the product?

Yeah, I mean, the big gap has to do with the cost

of this on new cars versus the number of cars

that are already on the road that are transitioning

through the dealer network every year

and don't have this technology.

The key is that with technology like this,

you can eliminate 80 to 90% of collisions

and everyone deserves an extra set of eyes.

Everyone deserves to have a safer vehicle.

It's just a shame that these technologies

have only been available on the expensive higher end cars.

Now anyone buying a $20,000, $30,000 used car

can have access to this lifesaving

and convenience enhancing technology.

So that's probably the big thing.

It takes about 25 years for the national fleet to cycle.

So if I was waiting until this technology

rolled its way out to every tier of car,

my grandkids would still be dodging Nissan Centres.

I don't want to live in that world.

So Will, Yoga Cars asks online, 5,000 pre-orders.

Is this from consumers or dealers that are pre-ordering?

All from dealers.

We sell exclusively through dealerships.

We do not sell direct to consumer.

Interesting.

And where does it get added on?

Is it at acquisition on the used car?

Is it in the finance office?

Is it in the service department?

What does that look like?

Yeah, so every dealer group, you know,

as you know, runs a little bit differently.

So ultimately it's an optimization that they get to decide,

but we're finding the majority of our customers

are focused on pre-loading at vehicle acquisition.

One of the interesting things about SafeRide

is that because we connect directly into the CANBUS system,

as soon as it's connected to a vehicle,

we can see all of the outstanding codes on the car.

We can see all of the history of what's been happening

on the CANBUS of that vehicle.

If you have outstanding warranty claims

that need to be dealt with on that vehicle.

So there's kind of this first step of installing it

right at acquisition where you can get those useful insights.

And then once the customer comes onto the lot,

you know, they say, oh, I'm here for a 2022 Corolla.

And, you know, immediately you can say,

well, we've got a SafeRide Corolla right here

that drives itself to a degree

and will stop you from hitting people in other cars.

Does that sound like something you'd be interested in?

So it tends to be, you know,

tends to be a good option.

It makes for quite a good test drive.

I would imagine insurance companies would be excited

about this on older vehicles.

Are there discounts on insurance or are there,

do you have experience with, you know,

with the rising cost of insurance?

Do you have any experience in that world?

Oh, yeah, insurance companies love this.

I mean, it's safety enhancing technology

that can now be put on every vehicle.

And so to the degree that, you know,

some of the first advisors that I've run

on to our company were CIOs of Aflac and Allstate.

All of them are exceptionally excited about this.

It also aids them in their, you know,

driver monitoring programs and enabling drivers to,

you know, with a single button press,

enable that instead of going through,

oh, send me your OBD dongle to this whole thing.

So drivers will get a discount on their insurance

by virtue of having SafeRide installed on their vehicle.

Now, I know you mentioned that this ideally

would be installed at the point of acquisition.

But do you see a future in where consumers

are going to be coming in looking to get this installed

on their personal vehicles at the dealership?

Yeah, so the answer is that, you know,

as knowledge of our product, you know,

goes out as people are in cars,

the people that have this, it's a pretty,

I don't know, it might be a good time to show the video

just to show kind of how different this is.

There will be a lot of people coming in that want that.

But for now, it makes most sense to have it

as part of the vehicle sales process.

There are very few, if any other products

that can increase the per vehicle profit

as much as SafeRide can.

So what you're seeing right now is a 2016 Volkswagen.

I have no hands on the wheel, no feet on the pedals.

And that is a red light with no lead car.

So the device is identifying the red light

with these two cameras that face the road

and it is applying the brakes to bring the vehicle

to a stop at that red light.

And is the device, the cell phone looking thing

under the camera, are the rear view mirror there?

Yeah, yeah, exactly.

The device that you've seen there has a screen.

The final product doesn't have a screen.

It looks a little bit more just like a traditional dash cam.

You know, much smaller and more compact.

More screens and cars, not generally a good thing.

What you're seeing is a 2020 Toyota Corolla driving itself

on a nice curvy road in Texas there.

But yeah, exactly.

That's our device on the windshield

and it's facing the road and seeing what's going on.

You had mentioned earlier that it doesn't steer itself.

This one looks like it's steering itself.

Oh, what I said was that it doesn't make turns.

It will keep you in the center of your lane.

So it's like lane correction.

Oh, exactly.

Like lane centering.

Unfortunately, there's so many trade terms for these things.

But yeah, we say hands-free cruise because if you're, you know,

driving on the road, it'll keep you in the center of the lane.

So are there things people are looking for in their next car?

Yeah.

So Will, are there qualifications in a used piece of inventory?

You know, as a used car manager,

I'm going out looking for vehicles.

Are there vehicles for which this qualifies and doesn't?

Like what is the overarching inventory or, you know, is it year?

Is it certain, you know, what am I looking for in used cars

when I'm trying to buy something that will qualify for this?

Yeah, absolutely.

The key, so right now we're compatible with around 300 different models

of vehicles built since 2010.

So we've got a pretty wide range of compatibility.

The key thing to look for is vehicles that are from,

you know, say 2012, 2015 and newer.

Those tend to be where we have the highest level of compatibility

where we can deliver the most value to the consumer

and, you know, make some models that work really well with our platform.

You know, we cover Toyota, we cover Honda, we cover Lexus,

we cover Ford, we cover GM.

So it's kind of a situation where whatever your set of brands are

that you prefer to sell, we can become a big part of your business.

It's just that, you know, if you're trying to sell like a 2008 Honda Civic,

it's a little bit less of a thing.

But granted, you know, that's not similar to cars.

So a couple of comments coming from online.

Robert says, what other benefits does this have for the dealership?

You mentioned something about other tools that it has.

Yeah, absolutely.

So mentioned previously, the predictive maintenance, right?

And the great thing about that is that, you know,

because we have access to the Canva system,

we can see that the car's transmission is shifting,

say, 0.2 seconds out of time, right?

And we can say to the driver, hey, you need a transmission service.

Otherwise, in a year, you're going to have to get that replaced.

The service is a few hundred dollars.

Replacements a few thousand dollars.

And the driver knows for certain that, well,

this is based on real insights and data from my vehicle.

They don't have to trust anyone who's maybe, you know,

they have their own perceptions of what the incentive

is a mechanic might be, right?

And then from there, we provide them a very easy interface

where they can use a phone agent to book a service appointment

at the dealership where they purchase the product.

So for every car that you sell with Safe Ride in it,

we're delivering those service insights to the drivers

and making it very easy for them to come back

and give business to your service department.

In the future, we'll be able to offer even more robust tools

around inventory management.

You know, it's very easy for us to lock and unlock cars.

It's easy for us to, you know, arrest transmissions

or sorry, arrest, arrest ignition, my apologies.

So there's a lot of things that you can do

when you're connected to the Canva.

So does for the dealer that sells these

or offers these to their dealer client customers,

is there like a monthly subscription with an integration?

Like how does it work from my end as a dealer

and then is the consumer paying a subscription

or is it just one and done?

Yeah, so from your end as a dealer,

you're purchasing the devices from us at a certain number

and then you're equipping them onto vehicles

and selling those vehicles for a higher number.

In most cases with the dealers that we're working with,

it's producing a situation where they're generating

more profit per vehicle on the safe ride unit itself

than they are on the whole vehicle, like far and away.

And more than they are on any other existing preload product.

And that is a subscription to the end user from there

or does it just work into perpetuity from there?

So there is a subscription for the driver.

It's pretty reasonable.

It's much less than comparable products from OEMs that exist.

And the other thing too is that there's a certain period of time

that the subscription is rolled into the vehicle purchase.

So you can drive off a lot that day using all the features

that are there.

And then if you want to continue to have access

to convenience features like the application

you can use to lock and unlock your car, view its location.

There's an ongoing subscription for that.

At the end of the day though,

the safety features of pedestrian detection

with the automatic braking,

those will function regardless of subscription status.

Our goal is to eliminate 80, 90% of road deaths

by getting this into every car.

So that'll work always.

So do you have integrations?

You mentioned being able to push out service reminders

and being aware of service maintenance

as they're coming up.

Is there an integration with service schedulers?

So the customer can then quickly schedule

based on that recommendation.

How does that work?

Well, yes.

So the way that we tackle that today

is leveraging phone agents to call the dealership

on your behalf and book those service appointments.

So when the driver says,

hey, I'm available at Wednesday, 9am, Thursday, 2pm,

whatever their schedule is,

our phone agent calls the service department and says,

hello, I've got a Honda 2015.

I need this service kind of schedule at this time.

And when the dealer responds

and confirms the appointment,

then we send the driver a simple notification

that adds to their calendar.

So in terms of the scheduling process

from the dealer side,

it's exactly the same with someone calling in.

In the future,

we'll be able to integrate with more software platforms

that exist within the dealers.

That's just kind of the easiest sort of universal path today.

For now.

Yeah, yeah.

So Jason Hoffman says, very cool, go public.

I want to buy stock.

So he either knows you or he's very excited about this,

which I'm sure it's probably,

he's super excited to see different tech.

So as the CEO of a company will

that has created this connected car technology

and given it to dealers as a tool,

what do you see the future of this type of technology

when it comes to dealer groups looking to retain

and stay connected to their customers

and their customer vehicles,

even more than the OEM does,

a dealer that wants to remain connected.

What's the future of this will?

Well, yeah, that's kind of an interesting question.

OEMs want this customer relationship.

Ultimately, dealers want this customer relationship.

The thing that I care about

is supporting the dealer customer relationship

because the dealers are the businesses

in these communities that interface with these people

that care about these people.

And one of the things that really surprised me

when I first started getting into this industry

a few years ago

is the level of philanthropic contributions

that come from dealerships.

And when I tell people about that,

they get confused and I'm like,

well, go look at the name on the stadium in your town

for your high school.

Go look at the name on the library in your town.

You'll often be surprised to find it's the same folks.

So not to get too far from the core of the question

at the end of the day,

dealers don't have a very useful set of tools

that can enable them to maintain the relationship

with the customer,

retain those service tools,

retain the service from the vehicles they sell.

And that's a big part of the value that we offer

and as we continue to grow,

that's something that we're going to develop

more and more tools around.

We start off today with this basic,

hey, you need to get service.

Go back to that dealer.

Here's an easy way to do it.

You don't have to call six places.

You don't have to look for a guy on Craigslist.

Just press this button and you're in the door.

And as time goes on,

we'll be able to bring more and more to that.

Another thing too, just briefly,

that we add value in for the dealers

is ease of install.

So our technology, you know,

it's funny when you go

and you look at a lot of other products,

you see the install process.

It takes two hours or something.

This is the entire,

this is the entire setup.

This is the whole wiring harness right here.

Oh, check that out.

Okay.

Yeah.

That's the whole show.

Does that plug into the,

the port?

Is that what that is?

So the OBD port.

Take you back, Sam.

So OBD is a universal port for the canvas,

but it's a read-only port.

And because we need to send data,

we don't connect to that.

We connect to the canvas system,

but in a different port

on the wiring harness of the vehicle.

In the case of some 90% of cars,

the port that we connect to is directly above

the rear view mirror.

So this is the cable for Toyota's.

This is the cable for Ford's.

So each vehicle, you know,

make and model will vary somewhat on the cable,

but it's only this component of the setup that varies.

So super,

super smart that you have OEM ports

so that you're not dealing with general ports

that would create a little bit of a challenge.

Right.

Yeah.

We want the install to be as easy and simple as possible.

We don't want this to take six hours.

Well, Will Bright, CEO and founder of SafeRide.ai,

super fascinating conversation

on this connected car technology

and this ability to take a regular vehicle,

a used piece of inventory,

and give it some capabilities

to not only protect people around it,

but also deliver greater value to the consumer

through the dealer group.

We appreciate you being on the show today

and sharing your perspectives.

Thanks for being here.

Yes, appreciate it.

Thanks, Will.

Super cool.

And Robert, of course, said,

how long is the install?

As soon as he left,

I would love to have asked that.

So actually,

if you will,

if you have an answer to that question,

you can put it in the chat.

We still have a chat group here.

We'll shout that out,

because that is a great question.

So all right.

Five minutes.

He just wrote five minutes.

Five minutes.

All right.

Five-minute install.

I don't know if that's every or particular or whatever,

but it seems like that's pretty easy to pop in.

So we appreciate him sharing the tech.

You know, it is interesting.

I'd never thought about, like,

retrofitting a used car with some of the capabilities.

That'd be kind of cool, wouldn't it, Julie?

Yeah.

I mean, we talk about carplay

is kind of one of the leading things

that now is going by the wayside with the new vehicles.

And then the next thing is that semi-autonomous driving.

You know, that lane keeper,

that automatic braking starts to stop.

I think it's like that.

This kind of addresses that.

Yeah.

All right.

Last week, we had a conversation with Brian Kramer.

It was a very good conversation.

He gave us some really good tips on used car acquisition,

but he threw out a piece of information

that we're going to share with our next guest and get his take.

I promised Brian in the moment, you know,

to ensure fairness and equity

and make sure we're not showing preference to anybody.

I said, hey, look,

we're going to give this other company a chance to respond.

And he said, great,

which I love that about Brian and his company

and everybody in automotive.

Everybody wants a fair shake.

So next up, Patrick Jane's AVP,

V-Auto Inventory Solutions at Cox Automotive.

Welcome to the show, Patrick.

Sam, Julie, how you doing?

Great to be with you.

Dude, you've got a real mic.

Check that out.

You're ready.

Matt.

We do a couple of internal podcasts.

So I got to, you know,

try to be as cool as you guys.

Wait, are you in the Cox Studio?

Because I have seen that there in Atlanta.

I'm not.

This is the Patrick Jane Studio, right here.

Okay, fair.

Nice store,

compliments to my wife who, you know,

put that up back there.

That's about as good as it gets.

Yeah.

All right, Patrick,

before we go in with Brian Kramer's comment,

I just want to ask you,

how's Biz,

and for the audience that hasn't seen you before,

because you have been on the show,

tell us a little bit about yourself

and what you do out there in the world.

Well, first of all,

business is pretty good.

I mean,

as your vendor,

you can't say it's been good, right?

Otherwise, it looks like you're in the ground.

But we are extremely busy right now

and we're trying to get a whole bunch of solutions

to the finish line at NADA.

That's like the Super Bowl for the vendor space, right?

Yeah.

But regarding me,

I've been around first 14 years with an OEM,

and I got to meet the guy that they smuggled out of Japan

in an instrument case personally

by the day and a half with them

so you know how much I am and what was that.

Yeah, I do know who you're talking about.

That's crazy.

And then I moved into my retail career

and coincidentally, you had the guy,

the man of Virginia on earlier down the hall.

Down the hall.

Yeah.

He was in the dealership in Virginia for nine years.

So I had been to nine VA IDA conferences with Don

as the lead there.

And even one step further,

and if Don is still on,

I want him to know that Mike Stant,

for NADA, the president,

worked for me at one time.

Back in the days,

he made me to claim this.

Back in the days of New Zealand.

So I want Don to know that the fact that,

I was the one who created that soft heart of Mike

that let him go to NADA Academy,

which was probably not,

he wasn't eligible for as the leader of VA IDA.

So anyways, that's my story.

So as a graduate of NADA Academy,

I think I get to go back to any class

and it would be a fun thing

to just go sit in on one of these classes

and help the other students see the value

of really this continued training.

Again, that's why CDG does what it does

with Daily Deal Alive

and with the CDG circles and all the other things.

Patrick, we're going to do one little pivot for you.

We're going to send you back into the green room real quick.

We're getting some weird audio stuff from you

and just have Sam and the crew

make sure they've got the right mic checked.

Everybody's freaking out as we do this,

but Sam, if you can help us with that on the other side,

and then we're going to have you back

and while we're waiting for that,

because we want to hear Patrick's response

and we want everybody to be able to hear it.

And, you know, it's interesting,

Don talked again about the importance of education.

Patrick kind of endorses that.

CDG obviously will be at NADA.

We're going to have a great,

we're going to have a great party there at NADA.

Obviously, anybody that wants to register,

we can't have everybody

but we want as many as we possibly can there.

And for whatever reason,

it's going to be, you know,

NADA is a great place,

CDG circles are a great place

and NADA dealer academy, Mike Stanton

and Bob, who Don mentioned,

is an absolute legend there.

Anybody that's Bob Atwood,

anybody who's been through NADA dealer academy

knows Bob Atwood and loves him

and the impact that they've had on all of us

as we go out into the world in the automotive.

But let's bring Patrick back.

I think he's set to go now.

All right, Patrick, are you there?

I am. They told me to sit still.

Oh, okay.

Don't get so emotional.

I don't know what that means.

Actually, you know what's funny about that Patrick

is I used to scream and yell at the very beginning

of the show because I get super excited

about all this. Like, I love what we do here.

And they're like,

we don't want you to lose the energy,

but we don't want you to scream and yell anymore.

And so I had to put them up.

I'm like, how do I stay excited

when I'm not screaming and yelling?

All right, let's do it.

So we had Brian Kramer on.

Brian Kramer is obviously with a competing company

and he made the comment about Viotto

that Viotto's competitive set

is narrow

because you only pull in Cox products.

And as a result,

you don't have access to Carvani.

You don't have access to Carmax.

And for a used car manager

seeking to put a good

number and be competitive against

either one of those entities,

you've got to have access and visibility to both.

And so we just want to get your take

on that from a Viotto perspective.

It's a well-used product

across all automotive.

What say you, Patrick, about that?

There's a couple of questions in there, right?

You named some specific players,

but I'll start out with the fact

that we only use data from Cox

solutions.

And that's just simply not true.

We're 14,000

rough tops, right?

And we have been in this business for 20 years.

We came with a patented

harvesting technique

that has been hugely successful.

We are a month-to-month contract

type of company.

We've delivered partial data to our dealers.

I don't know that we'd have got to those

14,000 clients selling them

one by one by one over the years

and then also being able to retain

that number of clients.

So we

harvest all the third-party sites.

We harvest all the dealer sites.

I get it.

Our competitors have figured out techniques

to be able to do that as well.

But we see 5 million

vins a day.

We've been storing this data for over 15 years, right?

Even really

sets about the auto trader acquisition

that actually happened.

So I would say that

from a culture

standpoint,

we talk about diversity of data,

I use

an example that's kind of near and dear to my heart.

So I

managed the Stockwave business

for a few years.

And before I have a broader scope

now and Stockwave is an auction

acquisition software

about 7,000 rooftops.

And when you look at Stockwave

we have about 90%

of the wholesale space

that we bring into Stockwave. Now we could

have made a decision to say

we're going to build Stockwave, which doesn't have

a whole lot of competition in that solution

and say we're only going to show

Mannheim cars and OVE cars

because that would benefit Cox Automotive.

It's back to this

kind of what brought the auto to the market

to begin with, which is we want to help

dealers find the right cars

no matter where they live, right?

So we have direct integrations

with a number of

auctions

throughout the entire ecosystem, including

heavy hitter competitors

that came into the market in the last few years

like ACV, right? So you would think

oh boy, we'd like to keep them out of the mix, right?

We bring that stuff in.

So I think we have a culture of

being able to bring all the data in

but I want to get to

the specific claim around

car max and car bottom because

that's the one that

preserves a little bit more debate. Because

as a setup to that, Patrick, how valuable

is it

when you're talking about accurately pricing

a used car in today's market to have as much data

as you possibly can to get at the correct

price, right? If you have part of it

you're disadvantaged. If you have all of it

you're better advantaged. However

all the data still doesn't necessarily tell

the truth, right? You have to, we talked

about this in our used car manager round table. Is it data

or is it experience? And it's having

all the right data and then applying

your experience to it to get to the

to the right number. Patrick, thoughts?

True. And

you know, that's why we've

I was one. So

we lean heavily on a performance

management model that comes with

the software, if you will, because

there are a lot of insights in the auto.

How do you put those insights together

to be able to make the best decision?

But at the end of the day, the

insights have to be

inclusive, right? I mean, they have to have

everything that you need to know, but I'll also

debate that sometimes

you have to get the outliers

out of the data as well. So

our system is spent a

lot of energy trying to get

so if we, let me back up and say

for example, we typically

see a car in the market

of VIN four to five

different times when we harvest

the

internet, if you will, right? Yeah.

And when we see that VIN

or four or five different times, if we see

different prices for that vehicle

on different websites,

we have to stop for a minute and say

is it should

we just deliver an average of those

prices for the same VIN, is

that going to be helpful? And

so what we've done is come up with an

outlier system to make sure that

it is statistically

true, if you will, that

that vehicle is online

for the price that the dealer intended it to be.

Okay? So there are times

and you will see in a

competitive set in Viotto, you'll pull up

20 cars and it will say that we found 20 cars

in a competitive set, we went out 50 miles

and here are the cars and you'll see right on top

of that competitive set, it will say

and we found four outliers that we are

not including in the competitive

set because we feel that they are so

far out of the range of what

the market average looks by those cars,

we might have you chasing

a number either up or

down that is not

relevant. What is the

reason? What's the thought process

behind the outliers? What drives those outliers?

I think, well

let's, let's, we know that

there's been some tricks done

over time that hey I might actually

syndicate a different number to one

website than another, right?

Okay, okay. Because I may need to feel

like I'm more competitive here and I don't

have to be as competitive on this particular platform.

Dealers have done

that, they differentiated their syndication

to be able to put that out there

and we just want to make sure that we're not

pulling in any garbage if you will

that we are very confident

on the price of that vehicle

because we know that you're trying to make a decision

more on either a fire the vehicle which is a very important

decision and what you want to put into that

vehicle because the great appraisal is

what can I sell it for, minus my reconditioning, minus

a little bit of profit, that's what I ought to pay

for the car. We want to make sure that that is

giving you the best guidance as possible

and then on top of that we don't want

people pricing to a

competitive set that is not

true, right? So, we're very

careful about, about fleshing out

these outliers and that kind of brings me

to the next topic which is virtual listings.

Go for it.

That's an interesting thing in today's, right?

Yeah, absolutely. Can I go there?

Please, let's do it. Yes. All right. So, that

kind of gets me to the CarMax and the Carvan thing.

Okay. So, first of all

I can take you

into your stores today and show you CarMax

listings in your

store site. I'm not sure where that came from

that we don't have that because we harvest all the third party

sites and those cars are on third party

sites, etc.

But Carvana is a different

bird.

Let's call it, right? And I'm going to

ask you guys a question.

I have the same question all the time.

Carvana has their

inventory in one place

on the Carvana website

for a price

and if I'm in Chicago

and that car is in Portland

I can't

pay that price that they're

listing without some sort of

transfer fee or transportation fee. So, there's

going to be a premium to that, right? And Patrick

is that what you mean by virtual listing? So, that's

that Portland vehicle for sale in New York

and it's just not realistic that

you're going to transport that all the way across the country.

Although I'd be curious comments in the

social field, you know, is there an extra charge

added on or how

do they deliver on that if it's advertised there?

They do, yeah. They charge you

for the delivery. Absolutely.

Yeah. I had a pal of mine

the other day that was trying to sell his car to Carvana

and they were charging

him a transportation fee

because he was kind of outside of their

area where they like to go pick it up in your driveway, right?

So, they had

to actually deduct from the value

so yeah, they

I get it. They

play that game if you will.

The question I would ask you guys

if you're trying to price your car to market

and should

you see that listing that

potentially is not a true listing

in your market and do you want that calculated

in your market average? I would want

the ability to bring it in or out

and consider both

but probably more often out than not.

I guess what you're saying is

if Carvana

is advertising a vehicle at 17,000

on the west coast and you're on the east coast

and it's 1500 to ship it

then the true market price

of that vehicle on the east coast is 18.5

but you're not able to bring

that into the set

because you can't account for the shipping cost

so you just omit it.

So,

I think we're in a whole new

realm of things now

and we're starting to apply AI

to what we call a feature

called smarter competitive sets

to where we're applying

data science and AI

to kind of help the user

come up with that competitive set

to your point the decision that you just made

you said well sometimes I want it in

sometimes I want it in

I don't know what the right answer

is to that

we can develop through data science

we can inject

and help some of those decisions

be made that are found on science

and rather than necessarily art.

So

that's where we're at with that today

and we are

working through

that piece so that we

don't bring in

what you might consider bad data

or stuff that your users and

Sam what you decide to do is one thing

but the user

at one of your stores

who might have a different motive

saying hey I'd love for that

that price to market to be higher

because I put too much into this car

I'd love to be able to price it up

he can hide a problem that way

and hide the problem so

we don't want to enable

folks to be able to do that

the most accurate listings

is possible and not let them

manipulate the system to be

able to raise the prices on cars

or go the other way

so you can show it either way

we appreciate you coming on to share your perspective

on this because as soon as that was dropped

we wanted to get not only your perspective

but how you think

about that piece of inventory how you look at it

so Patrick before we go because we've just got

about a minute and a half left

what are you working on as you think about this last

half of the year and going into NADA

do you have anything

exciting for dealers in terms of tools

capabilities or features

service drive and being able to go out

and find more cars I mean

this inventory shortage is not going away

at least on the used cars tonight anytime soon

and we know that dealers are trying to get more

pervasive and being able to pull in cars

from different sources so

we have stood out a number

of different sources of

help and generated

initiatives those things were

Russian to

NADA with

that will help with better

insights around vehicles

and to be able to really identify

by channel

which sources you're doing the best

with one that came up we did a quick

Detroit workshop

a little while ago and we talked about site on scene

appraisals tricky thing right

I would ask a dealer and most of them

would say I don't know it's all blended

in with my other appraisals

right so we're trying to break those

things out and then provide

insights on the car that you

can't see

which is you know the original goal of

the old Pollock was to be able to

as a guy who was blind legally

blind to build a company is to be able

to find out information about a car that

you can't actually touch and feel so

we stay on that mission so we can

help dealers bring in cars that

the car is in the car max don't get out

of the driveways Patrick James

AVP vado inventory solutions

that Cox Automotive thank you for being on

today's show sharing your perspectives about the tool

thanks for the opportunity to get back

in there and I love it my

honor thanks for being there

and they thank you Patrick

thanks Patrick

and that's what's so cool you leave

automotive is we can throw something out

we can get a response like I learned some new

things I think it's a cool thing to think

about like what do you want your competitive

set I probably don't want that Portland

vehicle in our Chicago land

that it could hide a problem but I might

want to know about it anyway

and have access to it in the ability on a

ton of comments online

and including eager case

there's plenty of cars available at auctions

but we have a shortage of quality use cars

I think that's absolutely spot on

and yoga cars says it's

simple math you know the dealer zip code

crosser more or less fix you can easily add

transportation cost of virtual inventory

and have price for that car in your market if you

want to see it but I don't think at moment

there's an automated path to that

just to make it quick and easy as you're

appraising a vehicle but

Julie a ton of information and it's

only Monday November 17

only Monday yeah thanks

everybody for being here

thank you for watching daily deal live we break down

the biggest moves in the car business as

they happen don't forget we're

live every Monday we'll be back

Wednesday and Friday so this is your world

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turn on those notifications so you never

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and we'll see you next episode everybody thanks for

being here thanks guys

Hall on Winning Back Service, Janes on Used Supply Constraints, Bright on Safety | Daily Dealer Live

About this episode

Ford

Hyundai

Amazon Autos

certified pre-owned vehicles

CPO program

auto tariffs

EV subsidies

Kia

Tesla

NADA Dealer Academy

Fixed Ops

parts and service

pedestrian detection

hands-free cruise control

traffic assist

lane keeping assist

level two plus driver assistance

SafeRide unit

CANBUS system

Toyota Corolla

OBD dongle

autonomous braking

lane centering

Honda Civic

OEM ports

connected car technology

used piece of inventory

semi-autonomous driving

lane keeper

automatic braking

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