May 20th, 2026 | Hyundai overhauls service operations; Mercedes-AMG's first EV
About this episode
Deal and service operations take center stage as Hyundai overhauls its service model after years at the bottom of JD Power customer satisfaction surveys. Hosts connect the problem to dealer capacity, appointment delays, and even recall/engine-repair bottlenecks, while also discussing fraud risks in deal processing. Elsewhere, Mercedes-AMG unveils its first all-electric performance car, the GT four-door coupe, positioning it as a Formula One– and AMG-1–inspired EV test of whether AMG customers will embrace electric performance.
Hyundai is overhauling its service operations after years at the bottom of customer satisfaction surveys. Mitsubishi’s dealer network is shrinking fast. Plus, Mercedes-AMG unveils its first all-electric performance car.
Mitsubishi dealerships
"Mitsubishi dealerships are averaging just 15 new vehicle sales per month. To address that, the company's cutting low performers and trying to recruit stronger operators. But dealers, they're frustrated."
Mitsubishi dealerships are the local stores that sell Mitsubishi cars. The segment says some dealers aren’t doing well and are trying to get out by selling off cars quickly.
Mitsubishi dealerships are the brand’s franchised retail outlets that sell new vehicles and provide service. This segment focuses on dealer performance and frustration, including low sales volumes and dealers liquidating inventory to exit the business.
fleet buyers
"According to data reviewed by Automotive News, nearly 60% of Mitsubishi's first quarter sales went to fleet buyers."
Fleet buyers are companies that buy lots of vehicles at once for their operations. The segment says Mitsubishi’s sales were heavily weighted toward these bulk buyers.
Fleet buyers are organizations that purchase vehicles in bulk for business use—like rentals, delivery services, or company car programs. The segment notes that nearly 60% of Mitsubishi’s first-quarter sales went to fleet buyers, which can signal a sales mix that differs from typical retail customers.
liquidating inventory
"Some dealers are so fed up, they're just walking away, liquidating inventory thousands of dollars below invoice just to get out."
Liquidating inventory means getting rid of unsold cars fast, usually by discounting them. The segment says some dealers are selling for less than what they paid to try to leave the business.
Liquidating inventory means selling off remaining stock quickly—often at steep discounts—to convert unsold vehicles into cash. Here, dealers are described as selling thousands of dollars below invoice to exit, which implies significant financial pressure.
invoice
"Some dealers are so fed up, they're just walking away, liquidating inventory thousands of dollars below invoice just to get out."
Invoice is basically the dealer’s cost for the car from the manufacturer. “Below invoice” means the dealer is selling for less than their cost to clear out inventory.
Invoice price is the amount a dealer pays the manufacturer for a vehicle (before the dealer’s profit and other fees). The segment’s “below invoice” wording indicates dealers are discounting beyond typical dealer margins to move cars.
Stellantis
"Jaguar Land Rover is teaming up with Stellantis to co-develop vehicles in the US. The move could give the luxury brand access to Stellantis factories in America, helping it avoid import tariffs in its biggest market."
Stellantis is a big car company. Here, they’re working with Jaguar Land Rover to build cars together in the US, which could help them avoid extra import taxes.
Stellantis is the large automaker formed from the merger of Fiat Chrysler Automobiles and PSA Group. In this segment, it’s described as partnering with Jaguar Land Rover to co-develop vehicles in the US, potentially using Stellantis factories to reduce costs and tariff exposure.
Jaguar Land Rover
"Jaguar Land Rover is teaming up with Stellantis to co-develop vehicles in the US. The move could give the luxury brand access to Stellantis factories in America, helping it avoid import tariffs in its biggest market."
Jaguar Land Rover is a luxury car brand group. In this story, they’re partnering with Stellantis to work on cars in the US, which could reduce the impact of import taxes.
Jaguar Land Rover (JLR) is the UK-based luxury and SUV brand group under Tata Motors. The segment frames JLR’s partnership with Stellantis as a way to co-develop vehicles in the US and potentially manufacture locally to avoid import tariffs.
import tariffs
"helping it avoid import tariffs in its biggest market. For now, the two companies signed a non-binding memorandum of understanding, but they're staying quiet on any manufacturing partnership."
Import tariffs are taxes added when products are brought into a country. The idea here is that building cars in the US could help avoid those extra costs.
Import tariffs are taxes governments charge on goods brought into a country. The segment suggests local US manufacturing could help Jaguar Land Rover avoid tariffs that would otherwise apply when importing vehicles into its biggest market.
non-binding memorandum of understanding
"For now, the two companies signed a non-binding memorandum of understanding, but they're staying quiet on any manufacturing partnership."
A non-binding MoU is basically a “we plan to talk and maybe work together” document. It shows intent, but it usually doesn’t force either company to actually sign a final contract.
A non-binding memorandum of understanding (MoU) is a formal agreement that signals intent to cooperate, but it doesn’t legally commit either side to a final deal. In practice, it’s often used to start discussions while leaving key terms—like manufacturing scope and timelines—still undecided.
Antonio Filosa
"It's the first US deal for Stellantis CEO, Antonio Filosa, who made it clear partnerships are central to his turnaround strategy."
Antonio Filosa is mentioned as the CEO of Stellantis. The segment says his plan focuses on partnerships to help improve the company.
Antonio Filosa is identified in the segment as the Stellantis CEO. The hosts connect his leadership to a “turnaround strategy” that emphasizes partnerships as a core lever for restructuring and growth.
Mercedes-AMG GT four-door coupe
"Mercedes-AMG just unveiled its first all-electric performance car. The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."
Mercedes-AMG just revealed its first electric performance car: a four-door coupe called the Mercedes-AMG GT. It’s meant to be a serious, high-performance EV, not a basic commuter electric car.
Mercedes-AMG’s first all-electric performance car is the Mercedes-AMG GT four-door coupe, positioned as a high-power EV with a sporty, GT-style body. The big hook is that it’s using Formula One–style technology and is being framed as a performance leap beyond earlier Mercedes EV efforts.
all-electric performance car
"Mercedes-AMG just unveiled its first all-electric performance car. The GT four-door coupe will have more than 1,100 horsepower..."
An all-electric performance car is an EV that’s built to drive fast and feel sporty. It means the car is powered only by electricity and is aimed at performance, not just commuting.
An all-electric performance car is a vehicle that uses only electric motors for propulsion and is tuned for strong acceleration, grip, and driver-focused dynamics. In this context, it frames the Mercedes-AMG GT four-door coupe as a performance-focused EV rather than a mainstream electric sedan.
Formula One
"The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."
Formula One is the highest level of race car driving. If a car says it borrowed tech from Formula One, it’s usually talking about advanced engineering ideas that come from racing.
Formula One (F1) is the top tier of open-wheel motorsport, known for pushing cutting-edge engineering. When an EV claims technology “borrowed from Formula One,” it usually means advanced powertrain control, aerodynamics, and/or energy-management strategies inspired by race development.
AMG-1 hypercar
"The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."
The AMG-1 hypercar is Mercedes-AMG’s big, top-tier EV project. Bringing it up suggests the new Mercedes-AMG GT four-door coupe is using some of the same advanced EV tech ideas.
The AMG-1 hypercar is Mercedes-AMG’s halo EV concept/flagship project referenced here as a technology source. Mentioning it signals that the Mercedes-AMG GT four-door coupe is likely drawing on the same high-end EV development work used for the AMG-1.
VA engines
"AMG vehicles for decades have been known for their very loud, growly VA engines, which this vehicle obviously does not have."
They’re talking about the kind of engine layout AMG has used—an engine that makes a loud, growly sound. The point is that an electric car won’t sound like that.
“VA engines” here refers to V8 engines (the “V” shape of the cylinder layout) that are known for a distinctive, aggressive sound. The hosts contrast that traditional loud, growly V8 character with the silence/different sound of an EV powertrain.
EVs
"So it kind of seems like testing the waters in a way [293.0s] and Mercedes AMG does have some more EVs coming. [296.7s] So again, kind of seems like this will be the first step"
EVs are cars that run on electricity from a battery. Instead of burning gas, they use electric motors to move the car.
EVs are electric vehicles, meaning they use one or more electric motors powered by a battery instead of a gasoline or diesel engine. In this context, the hosts are talking about Mercedes-AMG expanding into electric performance cars.
horsepower
"Mercedes says this architecture is designed [325.3s] for outputs over 1300 horsepower. [328.6s] Just walk us through a little bit,"
Horsepower is a way to describe how strong a car’s power system is. Higher horsepower usually means the car can accelerate more aggressively.
Horsepower is a measure of engine (or motor) power—how much work the powertrain can do over time. When Mercedes says its architecture is designed for outputs over 1300 horsepower, it’s signaling the system is built to support extremely high power levels for performance EVs.
Porsche
"what that means for where AMG is positioning itself [333.9s] in this space, especially against competitors [336.4s] like the upcoming electric Porsche models [339.9s] and other EVs that are really meant to capture"
Porsche is a well-known sports-car brand. In this segment, they’re mentioned because Porsche is planning electric performance cars that will compete with Mercedes-AMG’s EVs.
Porsche is a sports-car brand that’s also moving into electric performance. The hosts mention upcoming electric Porsche models as competitors for Mercedes-AMG’s EV push, framing the EV market as a battle for enthusiast attention.
engine replacement
"An engine replacement is amongst the most labor-intensive repairs that a car dealer can do."
An engine replacement is when the shop removes your car’s engine and puts in another one. It’s a big job, so it takes a lot of labor and time.
An engine replacement means removing the existing engine and installing a different one, typically from a remanufactured or replacement source. It’s considered one of the most labor-intensive dealer repairs because it requires significant disassembly, installation, and reprogramming/verification work depending on the vehicle.
service bay
"because it takes a service bay offline for a couple days to make that switch."
A service bay is like a garage stall inside a dealership where a car sits while it’s being repaired. If a repair takes a long time, that stall can’t be used for other cars.
A service bay is a dedicated stall in a dealership’s workshop where a vehicle is parked while technicians perform repairs. If a job is labor-intensive, it can occupy the bay for days, reducing how many other cars the shop can handle at the same time.
GDSI program
"through the GDSI program? ... but the payoff is that as we've reported previously, Hyundai is in the middle of a major, major expansion."
The GDSI program is mentioned as a possible program that helps pay for dealer upgrades. The question here is whether Hyundai is helping fund those renovations through it.
The GDSI program is referenced as a funding mechanism that could help dealers pay for upgrades to their facilities. In this context, the host is asking whether Hyundai supports dealership renovation costs through that program.
Hyundai Palisade Calligraphy
"and she and her husband paid cash for a Palisade calligraphy. That is the top of the model, most luxurious Palisade that they make, $60,000."
The Hyundai Palisade Calligraphy is the top, nicer version of the Palisade SUV. In this segment, it’s the car that had a suspension problem and then became hard to fix because parts were delayed.
The Hyundai Palisade Calligraphy is the Palisade’s most luxurious trim, positioned as a high-end family SUV. In this story, it’s the specific vehicle whose rear suspension components failed and triggered a parts-delivery problem.
self-leveling rear shocks
"And two years into the ownership, the self-leveling rear shocks failed. And they were under warranty, no problem, right?"
Self-leveling rear shocks are the suspension parts that help keep the back of the car from sagging when you’re carrying people or cargo. If they fail, the car’s ride can get out of balance, and it can be a big deal to repair.
Self-leveling rear shocks are suspension dampers designed to automatically maintain ride height as load changes. When they fail on a vehicle like the Hyundai Palisade, the rear can sit incorrectly and the car may feel unstable or be harder to drive safely.
warranty
"And they were under warranty, no problem, right? Wrong, big problem. Hyundai couldn't get the parts."
A warranty is supposed to pay for covered repairs. But even with warranty coverage, you can still get stuck waiting if the required parts aren’t available.
A warranty is the manufacturer’s promise to cover certain repairs for a set period or mileage. This story highlights that even when a failure is “under warranty,” the repair can still be delayed if the manufacturer can’t supply the needed parts.
back order
"have my parts come in, have my parts come in and they would say, no, they're on back order. And she called Hyundai's corporate"
A back order means the dealership has requested the part, but it isn’t available yet and will be delivered later. In this case, the parts delay is what kept the vehicle from being repaired even though it was covered under warranty.
Hyundai Santa Fe
"And she finally got tired of waiting and she traded the Palisade in on a smaller Santa Fe, which is not something that she wanted to do,"
The Hyundai Santa Fe is another Hyundai SUV. In this story, the owner traded into it because she got tired of waiting for the Palisade to be repaired.
The Hyundai Santa Fe is a midsize SUV that the owner switched to after waiting for Palisade Calligraphy parts. The mention matters here because it shows the practical impact of parts delays on real ownership decisions.
JD Power rankings
"They're saying that two years from now, they'll be climbing back up the JD Power rankings."
JD Power rankings are a score based on what car owners say about their experiences. Here, they’re used to judge how well Hyundai’s service is going compared with other automakers.
JD Power rankings come from JD Power’s customer-satisfaction studies, which score automakers and service networks based on how customers rate their experiences. In this context, the hosts are talking about how Hyundai’s service performance is measured against other brands.
trailing data
"because the data that you see on JD Power is what they call trailing data. It is from last year or maybe the year before."
Trailing data is basically “old data.” It’s based on earlier experiences, so it may not fully show improvements a company has already started making.
Trailing data means the results reflect what happened in the past, not the most current changes. The host is arguing that JD Power’s published numbers lag behind Hyundai’s newer service programs, so Hyundai may improve before the next survey.
4,000 bays
"Those 4,000 bays have been online now for a couple years."
“Bays” here refers to service bays—work bays in a dealership or service center where technicians work on cars. The claim that 4,000 bays have been online for years suggests Hyundai is expanding service capacity to reduce delays and improve customer experience.
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