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May 20th, 2026 | Hyundai overhauls service operations; Mercedes-AMG's first EV

May 20th, 2026 | Hyundai overhauls service operations; Mercedes-AMG's first EV

Automotive News Daily Drive May 20, 2026 19 min
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About this episode

Deal and service operations take center stage as Hyundai overhauls its service model after years at the bottom of JD Power customer satisfaction surveys. Hosts connect the problem to dealer capacity, appointment delays, and even recall/engine-repair bottlenecks, while also discussing fraud risks in deal processing. Elsewhere, Mercedes-AMG unveils its first all-electric performance car, the GT four-door coupe, positioning it as a Formula One– and AMG-1–inspired EV test of whether AMG customers will embrace electric performance.

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Technical Too Afraid to Ask
Company

Mitsubishi dealerships

"Mitsubishi dealerships are averaging just 15 new vehicle sales per month. To address that, the company's cutting low performers and trying to recruit stronger operators. But dealers, they're frustrated."

Mitsubishi dealerships are the local stores that sell Mitsubishi cars. The segment says some dealers aren’t doing well and are trying to get out by selling off cars quickly.

Concept

fleet buyers

"According to data reviewed by Automotive News, nearly 60% of Mitsubishi's first quarter sales went to fleet buyers."

Fleet buyers are companies that buy lots of vehicles at once for their operations. The segment says Mitsubishi’s sales were heavily weighted toward these bulk buyers.

Concept

liquidating inventory

"Some dealers are so fed up, they're just walking away, liquidating inventory thousands of dollars below invoice just to get out."

Liquidating inventory means getting rid of unsold cars fast, usually by discounting them. The segment says some dealers are selling for less than what they paid to try to leave the business.

Concept

invoice

"Some dealers are so fed up, they're just walking away, liquidating inventory thousands of dollars below invoice just to get out."

Invoice is basically the dealer’s cost for the car from the manufacturer. “Below invoice” means the dealer is selling for less than their cost to clear out inventory.

Company

Stellantis

"Jaguar Land Rover is teaming up with Stellantis to co-develop vehicles in the US. The move could give the luxury brand access to Stellantis factories in America, helping it avoid import tariffs in its biggest market."

Stellantis is a big car company. Here, they’re working with Jaguar Land Rover to build cars together in the US, which could help them avoid extra import taxes.

Company

Jaguar Land Rover

"Jaguar Land Rover is teaming up with Stellantis to co-develop vehicles in the US. The move could give the luxury brand access to Stellantis factories in America, helping it avoid import tariffs in its biggest market."

Jaguar Land Rover is a luxury car brand group. In this story, they’re partnering with Stellantis to work on cars in the US, which could reduce the impact of import taxes.

Concept

import tariffs

"helping it avoid import tariffs in its biggest market. For now, the two companies signed a non-binding memorandum of understanding, but they're staying quiet on any manufacturing partnership."

Import tariffs are taxes added when products are brought into a country. The idea here is that building cars in the US could help avoid those extra costs.

Concept

non-binding memorandum of understanding

"For now, the two companies signed a non-binding memorandum of understanding, but they're staying quiet on any manufacturing partnership."

A non-binding MoU is basically a “we plan to talk and maybe work together” document. It shows intent, but it usually doesn’t force either company to actually sign a final contract.

Company

Antonio Filosa

"It's the first US deal for Stellantis CEO, Antonio Filosa, who made it clear partnerships are central to his turnaround strategy."

Antonio Filosa is mentioned as the CEO of Stellantis. The segment says his plan focuses on partnerships to help improve the company.

Car

Mercedes-AMG GT four-door coupe

"Mercedes-AMG just unveiled its first all-electric performance car. The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."

Mercedes-AMG just revealed its first electric performance car: a four-door coupe called the Mercedes-AMG GT. It’s meant to be a serious, high-performance EV, not a basic commuter electric car.

Term

all-electric performance car

"Mercedes-AMG just unveiled its first all-electric performance car. The GT four-door coupe will have more than 1,100 horsepower..."

An all-electric performance car is an EV that’s built to drive fast and feel sporty. It means the car is powered only by electricity and is aimed at performance, not just commuting.

Term

Formula One

"The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."

Formula One is the highest level of race car driving. If a car says it borrowed tech from Formula One, it’s usually talking about advanced engineering ideas that come from racing.

Car

AMG-1 hypercar

"The GT four-door coupe will have more than 1,100 horsepower and technology borrowed from Formula One and the AMG-1 hypercar."

The AMG-1 hypercar is Mercedes-AMG’s big, top-tier EV project. Bringing it up suggests the new Mercedes-AMG GT four-door coupe is using some of the same advanced EV tech ideas.

Term

VA engines

"AMG vehicles for decades have been known for their very loud, growly VA engines, which this vehicle obviously does not have."

They’re talking about the kind of engine layout AMG has used—an engine that makes a loud, growly sound. The point is that an electric car won’t sound like that.

Term

EVs

"So it kind of seems like testing the waters in a way [293.0s] and Mercedes AMG does have some more EVs coming. [296.7s] So again, kind of seems like this will be the first step"

EVs are cars that run on electricity from a battery. Instead of burning gas, they use electric motors to move the car.

Term

horsepower

"Mercedes says this architecture is designed [325.3s] for outputs over 1300 horsepower. [328.6s] Just walk us through a little bit,"

Horsepower is a way to describe how strong a car’s power system is. Higher horsepower usually means the car can accelerate more aggressively.

Brand

Porsche

"what that means for where AMG is positioning itself [333.9s] in this space, especially against competitors [336.4s] like the upcoming electric Porsche models [339.9s] and other EVs that are really meant to capture"

Porsche is a well-known sports-car brand. In this segment, they’re mentioned because Porsche is planning electric performance cars that will compete with Mercedes-AMG’s EVs.

Term

engine replacement

"An engine replacement is amongst the most labor-intensive repairs that a car dealer can do."

An engine replacement is when the shop removes your car’s engine and puts in another one. It’s a big job, so it takes a lot of labor and time.

Term

service bay

"because it takes a service bay offline for a couple days to make that switch."

A service bay is like a garage stall inside a dealership where a car sits while it’s being repaired. If a repair takes a long time, that stall can’t be used for other cars.

Term

GDSI program

"through the GDSI program? ... but the payoff is that as we've reported previously, Hyundai is in the middle of a major, major expansion."

The GDSI program is mentioned as a possible program that helps pay for dealer upgrades. The question here is whether Hyundai is helping fund those renovations through it.

Car

Hyundai Palisade Calligraphy

"and she and her husband paid cash for a Palisade calligraphy. That is the top of the model, most luxurious Palisade that they make, $60,000."

The Hyundai Palisade Calligraphy is the top, nicer version of the Palisade SUV. In this segment, it’s the car that had a suspension problem and then became hard to fix because parts were delayed.

Part

self-leveling rear shocks

"And two years into the ownership, the self-leveling rear shocks failed. And they were under warranty, no problem, right?"

Self-leveling rear shocks are the suspension parts that help keep the back of the car from sagging when you’re carrying people or cargo. If they fail, the car’s ride can get out of balance, and it can be a big deal to repair.

Term

warranty

"And they were under warranty, no problem, right? Wrong, big problem. Hyundai couldn't get the parts."

A warranty is supposed to pay for covered repairs. But even with warranty coverage, you can still get stuck waiting if the required parts aren’t available.

Term

back order

"have my parts come in, have my parts come in and they would say, no, they're on back order. And she called Hyundai's corporate"

A back order means the dealership has requested the part, but it isn’t available yet and will be delivered later. In this case, the parts delay is what kept the vehicle from being repaired even though it was covered under warranty.

Car

Hyundai Santa Fe

"And she finally got tired of waiting and she traded the Palisade in on a smaller Santa Fe, which is not something that she wanted to do,"

The Hyundai Santa Fe is another Hyundai SUV. In this story, the owner traded into it because she got tired of waiting for the Palisade to be repaired.

Term

JD Power rankings

"They're saying that two years from now, they'll be climbing back up the JD Power rankings."

JD Power rankings are a score based on what car owners say about their experiences. Here, they’re used to judge how well Hyundai’s service is going compared with other automakers.

Term

trailing data

"because the data that you see on JD Power is what they call trailing data. It is from last year or maybe the year before."

Trailing data is basically “old data.” It’s based on earlier experiences, so it may not fully show improvements a company has already started making.

Term

4,000 bays

"Those 4,000 bays have been online now for a couple years."

“Bays” here refers to service bays—work bays in a dealership or service center where technicians work on cars. The claim that 4,000 bays have been online for years suggests Hyundai is expanding service capacity to reduce delays and improve customer experience.

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