Michael Cirillo: The Biggest Problem In Retail Auto and How To Solve It | Leadership | Ep. 678
About this episode
Michael Cirillo dives into the pervasive issue of ethical fading in the retail automotive industry, where short-term gains overshadow core values and accountability. He emphasizes the importance of legacy and personal fulfillment in leadership, urging leaders to create a framework that fosters purpose and growth within their teams. Cirillo introduces the 'six types of working genius' assessment as a tool to enhance team dynamics and reduce turnover, advocating for a culture that prioritizes ethical practices and meaningful contributions. His insights aim to inspire leaders to build a legacy that lasts beyond monetary success.
Most people assume the biggest problem in retail auto is inventory, rates, or competition.
But every time I walk into a dealership, I see something else at the core of the struggle. It isn’t obvious on the surface, but you can feel it in the turnover, the burnout, the “busy but not fulfilled” pace that too many teams are stuck in.
We love to talk about legacy in this industry. The photos on the walls, the family names on the buildings. But the truth is, legacy can’t just be something we inherit or frame. It has to be something we create every single day. And most stores don’t have a framework for how to actually do that.
That gap shows up everywhere: in culture, in leadership, in the quiet frustration people feel when they show up to work and wonder if it really matters.
In this week’s solo episode, I share what I believe is the biggest problem holding retail auto back, and how you can solve it. It’s the same framework my team and I use in my companies, and it’s made all the difference in how we lead, how we serve, and even how I show up at home with my family.
I think you’ll find it both challenging and hopeful.
Request an Explanation
Heard something you'd like explained? We'll add it to this episode.
Sign in to request explanations for terms you heard.
Want to learn more?
Browse our glossary for plain-English explanations of automotive terms, jargon, and concepts.